HelloI had Purchased StubHub tickets on *** for a NLF game in *** ** for $The tickets I purchased was to be in Houston on *** *** ***(the NFL game)My flight to Houston was on *** *** at 7amMy Flight notified me in a email on dec 8th around 7pm that they were canceling our flight due to it snowing in Houston, and there would not be a flight until Dec 12thOn *** *** I called StubHub and told them the issue and they would not refund me but would ‘resale’ the ticketsI tried to re-sale and no one bought the ticketMy Flight gave me a refund back, and my *** *** also gave me a refund, I would like to my have refund for these tickets as it was not my fault I wasn’t able to attendI don’t think it’s right for Stubhub to keep my money because of their terms and conditionsEveryone has their own, I understandBut in this case, I feel I’m the victim, because I wanted to go to the game, but due to weather conditions I was not able to make it therePlease find i
In May my *** ** son purchased tickets to an Ed Sheeran concert in *** ** at *** Stadium on Saturday, November 10th for he and his wife as a special birthday gift to her from StubHubOn the morning of the Saturday concert on November 10th, just before driving to ***, he jumped online just to find out who the opening act would be (out of curiosity), and only then did he learn that the concert date had been changed, and it had been the night before, Friday, November 9th HE WAS NEVER ALERTED TO THE CHANGE BY STUBHUB AT ALL!!!
When he contacted StubHub to request a refund for the concert tickets, he was told that it was his own fault that he had not found information about the change of dates on social mediaI was absolutely astounded that a company could be getting away with such poor customer service and show such a huge lack of responsibility for something they should clearly be responsible for If I purchase a ticket from them, they should be the ones with the responsibility of letting me know if dates or venues change They had his phone number and email address!
DO NOT BUY ANY TICKETS FROM StubHub...there are many companies much better than StubHub for your entertainment tickets!!!
Displaying prices to entice you to purchase and then tacking on INSANE "service fees" at the end when you check outSuddenly your $tickets cost almost $*** ***
So I was on you're websitei posted couple tickets up for sellOn Oct Yesterday on oct I was on you're website again to look at my ticket to see if I should change the price of the ticketsSo I started to change the setting of the price of the ticketThen I left my computer for about an hour or more still on you're site without submitting or confirming the price of how much I wanted to set the tickets forSo about hour or moreI have received a message on my email that the ticket has been sold for something a ticketFirst of all I didn't submit the ticket or confirm to place those ticket for that pricei was talking to you're 24/chat lineThey told me it automatic save it without my consent what so everI didn't even received a email saying my price of my ticket have changeNow that the lady telling me I have to pay a 40% fee of the buyer ticket which is greaterThis is *** honestly i'm trying to sell my ticket for the price I got them for not to end of ow
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via*** I bought tickets for an event*** *** *** *** event date *** *** *** at*** *** *** *** *** *** *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than *** penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number*** my payout amount was *** and Stubhub is charging me a total of *** which includes punitive penalty fee of *** As you can see penalty fee is *** * the amount of my payoutThis kind of charges are part of unethical business practices that big corporations like S
Hello, I was charged March 30th, with a fee of $I had posted tickets for saleI had given these tickets to a friend, but meanwhile there had been an offer put in by a potential buyerI received an email from StubHub on 3/30/stating that I would not be charged for anything until 3/31/if the post for the tickets were not canceled or taken down off of the websiteBut I was charged 40% of the ticket sales(that were never sold) immediately after they had sent me this email notificationSo not only am I being charged for the tickets, but I have also been charged a fee in advanceI contacted StubHub Customer Service and explained the issueThey said that I should not have been charged and that this was their mistakeThey said they would contact me regarding the issue but I have yet to hear from themI have This is absolutely ridiculous and completely unprofessional on their part! The potential “Buyer” AND StubHub did not lose any money because nothing was EVER s
Was very difficult deactivating my account! Their website says to contact them, but the chat feature didn't work, there was no email provided and when you call by phone there's no menu option other than selling/buying/current orderI asked where the company was headquartered and I was misinformed that it was in Salt Lake City, not San FranciscoThey seem like a shady company, and they more then gouged me on the ticket price
Horrible experience, do not buy tickets through Stub Hub I spent $on Bob Seger tickets thru stub hub The concert was canceled, they did not notify me and they will not refund my money! They are telling me if the concert is not rescheduled...I can get my money back Just stay away from StubHub...go with ticketmaster!
I have wasted several hours over the last two days trying to reactivate my account which your automated system shut downJust spent minon the phone with Ron, your customer service rep, who could not re-activate my account due to too many email re-setsI attempted unsuccessfully to change my mailing / billing address and credit card on the website, but due to errors and poor web design, my changes could not be saved and eventually my account was deactivated and even customer service reps could not reactivate my accountThe fail-safe to protect against potential fraud / ID theft has resulted in this case in denying me the ability to use the serviceMost companies should be able to correct the error within minutesStubhub has not been able to correct it within hours / days
I bought tickets to a concert for September 19th and StubHub cancelled saying it was a pricing errorThis price was up for a while and I bought and paid for it fair and squareIt is not my fault they messed up on pricingI want my tickets
This past *** I purchased tickets to a *** *** concert (concert was on 10/28) through Stub Hub, which amounted to $*** USDI put them on sale in August; they were a gift for my brother and he expressed fear he may not be able to goCloser to the concert date he realized that he would be free that night, so I went onto the site and (to my knowledge) cancelled the listing*** 28th came and my brother and his fiancée attended the concertOne day later I get a call from StubHubThe representative informed me that my tickets sold at the last minute the night of the concert and the buyers had trouble getting inI NEVER got an email about this transactionI was under the impression that my tickets were no longer listedShe went on to tell me that I would be receiving a check in the mail from the buyer for ~$*** and, in consequence, my account had been charged that amountI was fine with thatThat was not my money; I was not looking to sell the ticketsThen she informs
Stubhub cancelled a transaction for tickets I sold through their site on the same day of the event without my consent or requestThey are attempting to recoup the money deposited to my account for this sale by billing me for the same amount and threatening collections if the money from the sale is not returned to themIn an earlier exchange with stubhub, to diligently confirm the tickets were not double sold on another site, it was indicated by the seller that if the tickets listed on their site should in fact be canceled they would be informed, there was no expectation made by the seller or stubhub that stub hub would or need to be informed if there was no need for a cancellationThe tickets were in fact sold and confirmation was receivedSeveral days later stub hub called to reconfirm the sale, but those communications failed because I was traveling and without cell receptionStubhub then canceled the tickets I had already (three days earlier) confirmed were sold and validStub
Just a kind reminder for those who don't typically read the fine print (from the Stubhub User Agreement):
While StubHub may provide pricing, shipping, listing and other guidance on the Site, such guidance is solely informational (without any warranty as to accuracy)Also, while we may help facilitate the resolution of disputes between Buyer and Seller and provide the FanProtect Guarantee, StubHub has no control over and does not guarantee the existence, quality, safety or legality of the Tickets; the truth or accuracy of the user’s content or listings; the ability of Sellers to sell tickets or Buyers to pay for them; or that a Buyer or Seller will complete a transaction
On *** ** made a purchase on the StubHub website for tickets to a concert in *** at *** *** It was not obvious from the website that these tickets had an obstructed viewThe confirmation email for my purchase was the first obvious notice of this, though the company claims it was sufficiently disclosedWithin minutes of making my purchase, I called customer service to receive a refund because I had also purchased other (more expensive) tickets that did not have an obstructed viewI was told that the company "has no refund policy" which was also not disclosed at the time of purchaseI asked where I can find the company's policies on the website and the customer service manager told me I would have to go to the "Help" section of the websiteThis suggests to me that they are trying to prevent people from knowing that they will not receive a refund no matter the circumstanceThe company policies should be clearly and evidently listed and the customer should be forewar
HI*** This is a complaintI bought tickets for a hockey game on thursday 11/i paid bucksthe section was very closeI lost my glasses so I got a close seat on purposei drove hours to get to the event and got my tickets issued minutes before the gameit took me phone calls to get my ticketswhilst drivingMy original ticket was not able to downloadI ended up getting a ticketvery far from the iceI couldn’t see anythingI also paid the same price or moreI am very unsatisfied and upsetThis is not supposed to happenEverThanks for your time*** *** ***
I purchased tickets through stub hub.comour concert got "postponed" aka cancelled and I would like a refund for the tickets I paid for instead of waiting for months to get my money back
I bought two tickets for an NFL game from stubhub who "guaranteed" the best priceI found them on other websites for hundreds cheaper (including stubhubs $'fee')Stubhub will only allow me to sell them on their website for a tenth of what I paid, nor do they have any refund or return policyAt allDeath in the family? Too badMajor car accident on the way there? Oh wellBUYER BEWARE: DO NOT USE STUBHUB
Unsubstantiated claim regarding ticket salesProof of purchase and mailing have been provided as requestedAttached is a record from the venue *** On Oct 5, 2017, at 11:PM, *** wrote: I am currently traveling on vacationAs soon as I return (10/8/17),I will contact the *** On Sep 29, 2017, at 10:PM, StubHub Collection and Financial Services *** wrote: Dear ***, Thank your for your quick response and your efforts to get this matter solvedThe second charge for the $*** was for the replacement costs of the new tickets StubHub had to buy the Buyer because they were unable to attend the event with the tickets you providedPlease feel free send us a copy of the proof you have that the tickets were indeed valid and scanned at the gate of the eventOnce we receive this information we'll be able to look further into this matterSincerely, *** StubHub Financial Services From: *** Sent: Friday, September 29, 8:53:PM (-
I went on to their website to purchase tickets to a show next month after I put in my payment information it gave me a confirmation for a totally different show that was for the net dayI called customer service immediately to attempt and return the tickets they advised that they cannot do thatI advised that it did not say all sales final in their siteThey said that they needed to investigate and this could take a few days and I should call back tomorrow the day of the showThey also told me that I should use their site to attenpt and sell the tickets at a lossI called back the next day was placed on hold and hung up onI am jut looking for a full refund for a product that I didn’t even request
I recently purchased two concerts tickets for the *** *** *** *** upon arriving to the concert, Stubhub resold the tickets to someoneThe solution from Stubhub was me to repurchase tickets at the location and file a claim for a refundI had to purchase two additional tickets for a much higher price and felt that Stubhub did not attempt to resolve my issue as it was nothing they could doIn the meantime, I missed the OJays performanceAt least Stubhub should have compensated me for missing have of the concert and the additional plus dollars I was out of because of their negligenceAfter numerous attempt I finally received a check from Stubhub for the purchase amount
HelloI had Purchased StubHub tickets on *** for a NLF game in *** ** for $The tickets I purchased was to be in Houston on *** *** ***(the NFL game)My flight to Houston was on *** *** at 7amMy Flight notified me in a email on dec 8th around 7pm that they were canceling our flight due to it snowing in Houston, and there would not be a flight until Dec 12thOn *** *** I called StubHub and told them the issue and they would not refund me but would ‘resale’ the ticketsI tried to re-sale and no one bought the ticketMy Flight gave me a refund back, and my *** *** also gave me a refund, I would like to my have refund for these tickets as it was not my fault I wasn’t able to attendI don’t think it’s right for Stubhub to keep my money because of their terms and conditionsEveryone has their own, I understandBut in this case, I feel I’m the victim, because I wanted to go to the game, but due to weather conditions I was not able to make it therePlease find i
In May my *** ** son purchased tickets to an Ed Sheeran concert in *** ** at *** Stadium on Saturday, November 10th for he and his wife as a special birthday gift to her from StubHubOn the morning of the Saturday concert on November 10th, just before driving to ***, he jumped online just to find out who the opening act would be (out of curiosity), and only then did he learn that the concert date had been changed, and it had been the night before, Friday, November 9th HE WAS NEVER ALERTED TO THE CHANGE BY STUBHUB AT ALL!!!
When he contacted StubHub to request a refund for the concert tickets, he was told that it was his own fault that he had not found information about the change of dates on social mediaI was absolutely astounded that a company could be getting away with such poor customer service and show such a huge lack of responsibility for something they should clearly be responsible for If I purchase a ticket from them, they should be the ones with the responsibility of letting me know if dates or venues change They had his phone number and email address!
DO NOT BUY ANY TICKETS FROM StubHub...there are many companies much better than StubHub for your entertainment tickets!!!
Displaying prices to entice you to purchase and then tacking on INSANE "service fees" at the end when you check outSuddenly your $tickets cost almost $*** ***
So I was on you're websitei posted couple tickets up for sellOn Oct Yesterday on oct I was on you're website again to look at my ticket to see if I should change the price of the ticketsSo I started to change the setting of the price of the ticketThen I left my computer for about an hour or more still on you're site without submitting or confirming the price of how much I wanted to set the tickets forSo about hour or moreI have received a message on my email that the ticket has been sold for something a ticketFirst of all I didn't submit the ticket or confirm to place those ticket for that pricei was talking to you're 24/chat lineThey told me it automatic save it without my consent what so everI didn't even received a email saying my price of my ticket have changeNow that the lady telling me I have to pay a 40% fee of the buyer ticket which is greaterThis is *** honestly i'm trying to sell my ticket for the price I got them for not to end of ow
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via*** I bought tickets for an event*** *** *** *** event date *** *** *** at*** *** *** *** *** *** *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than *** penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number*** my payout amount was *** and Stubhub is charging me a total of *** which includes punitive penalty fee of *** As you can see penalty fee is *** * the amount of my payoutThis kind of charges are part of unethical business practices that big corporations like S
Hello, I was charged March 30th, with a fee of $I had posted tickets for saleI had given these tickets to a friend, but meanwhile there had been an offer put in by a potential buyerI received an email from StubHub on 3/30/stating that I would not be charged for anything until 3/31/if the post for the tickets were not canceled or taken down off of the websiteBut I was charged 40% of the ticket sales(that were never sold) immediately after they had sent me this email notificationSo not only am I being charged for the tickets, but I have also been charged a fee in advanceI contacted StubHub Customer Service and explained the issueThey said that I should not have been charged and that this was their mistakeThey said they would contact me regarding the issue but I have yet to hear from themI have This is absolutely ridiculous and completely unprofessional on their part! The potential “Buyer” AND StubHub did not lose any money because nothing was EVER s
Was very difficult deactivating my account! Their website says to contact them, but the chat feature didn't work, there was no email provided and when you call by phone there's no menu option other than selling/buying/current orderI asked where the company was headquartered and I was misinformed that it was in Salt Lake City, not San FranciscoThey seem like a shady company, and they more then gouged me on the ticket price
Horrible experience, do not buy tickets through Stub Hub I spent $on Bob Seger tickets thru stub hub The concert was canceled, they did not notify me and they will not refund my money! They are telling me if the concert is not rescheduled...I can get my money back Just stay away from StubHub...go with ticketmaster!
I have wasted several hours over the last two days trying to reactivate my account which your automated system shut downJust spent minon the phone with Ron, your customer service rep, who could not re-activate my account due to too many email re-setsI attempted unsuccessfully to change my mailing / billing address and credit card on the website, but due to errors and poor web design, my changes could not be saved and eventually my account was deactivated and even customer service reps could not reactivate my accountThe fail-safe to protect against potential fraud / ID theft has resulted in this case in denying me the ability to use the serviceMost companies should be able to correct the error within minutesStubhub has not been able to correct it within hours / days
I bought tickets to a concert for September 19th and StubHub cancelled saying it was a pricing errorThis price was up for a while and I bought and paid for it fair and squareIt is not my fault they messed up on pricingI want my tickets
This past *** I purchased tickets to a *** *** concert (concert was on 10/28) through Stub Hub, which amounted to $*** USDI put them on sale in August; they were a gift for my brother and he expressed fear he may not be able to goCloser to the concert date he realized that he would be free that night, so I went onto the site and (to my knowledge) cancelled the listing*** 28th came and my brother and his fiancée attended the concertOne day later I get a call from StubHubThe representative informed me that my tickets sold at the last minute the night of the concert and the buyers had trouble getting inI NEVER got an email about this transactionI was under the impression that my tickets were no longer listedShe went on to tell me that I would be receiving a check in the mail from the buyer for ~$*** and, in consequence, my account had been charged that amountI was fine with thatThat was not my money; I was not looking to sell the ticketsThen she informs
Stubhub cancelled a transaction for tickets I sold through their site on the same day of the event without my consent or requestThey are attempting to recoup the money deposited to my account for this sale by billing me for the same amount and threatening collections if the money from the sale is not returned to themIn an earlier exchange with stubhub, to diligently confirm the tickets were not double sold on another site, it was indicated by the seller that if the tickets listed on their site should in fact be canceled they would be informed, there was no expectation made by the seller or stubhub that stub hub would or need to be informed if there was no need for a cancellationThe tickets were in fact sold and confirmation was receivedSeveral days later stub hub called to reconfirm the sale, but those communications failed because I was traveling and without cell receptionStubhub then canceled the tickets I had already (three days earlier) confirmed were sold and validStub
Just a kind reminder for those who don't typically read the fine print (from the Stubhub User Agreement):
While StubHub may provide pricing, shipping, listing and other guidance on the Site, such guidance is solely informational (without any warranty as to accuracy)Also, while we may help facilitate the resolution of disputes between Buyer and Seller and provide the FanProtect Guarantee, StubHub has no control over and does not guarantee the existence, quality, safety or legality of the Tickets; the truth or accuracy of the user’s content or listings; the ability of Sellers to sell tickets or Buyers to pay for them; or that a Buyer or Seller will complete a transaction
On *** ** made a purchase on the StubHub website for tickets to a concert in *** at *** *** It was not obvious from the website that these tickets had an obstructed viewThe confirmation email for my purchase was the first obvious notice of this, though the company claims it was sufficiently disclosedWithin minutes of making my purchase, I called customer service to receive a refund because I had also purchased other (more expensive) tickets that did not have an obstructed viewI was told that the company "has no refund policy" which was also not disclosed at the time of purchaseI asked where I can find the company's policies on the website and the customer service manager told me I would have to go to the "Help" section of the websiteThis suggests to me that they are trying to prevent people from knowing that they will not receive a refund no matter the circumstanceThe company policies should be clearly and evidently listed and the customer should be forewar
HI*** This is a complaintI bought tickets for a hockey game on thursday 11/i paid bucksthe section was very closeI lost my glasses so I got a close seat on purposei drove hours to get to the event and got my tickets issued minutes before the gameit took me phone calls to get my ticketswhilst drivingMy original ticket was not able to downloadI ended up getting a ticketvery far from the iceI couldn’t see anythingI also paid the same price or moreI am very unsatisfied and upsetThis is not supposed to happenEverThanks for your time*** *** ***
I purchased tickets through stub hub.comour concert got "postponed" aka cancelled and I would like a refund for the tickets I paid for instead of waiting for months to get my money back
I bought two tickets for an NFL game from stubhub who "guaranteed" the best priceI found them on other websites for hundreds cheaper (including stubhubs $'fee')Stubhub will only allow me to sell them on their website for a tenth of what I paid, nor do they have any refund or return policyAt allDeath in the family? Too badMajor car accident on the way there? Oh wellBUYER BEWARE: DO NOT USE STUBHUB
Unsubstantiated claim regarding ticket salesProof of purchase and mailing have been provided as requestedAttached is a record from the venue *** On Oct 5, 2017, at 11:PM, *** wrote: I am currently traveling on vacationAs soon as I return (10/8/17),I will contact the *** On Sep 29, 2017, at 10:PM, StubHub Collection and Financial Services *** wrote: Dear ***, Thank your for your quick response and your efforts to get this matter solvedThe second charge for the $*** was for the replacement costs of the new tickets StubHub had to buy the Buyer because they were unable to attend the event with the tickets you providedPlease feel free send us a copy of the proof you have that the tickets were indeed valid and scanned at the gate of the eventOnce we receive this information we'll be able to look further into this matterSincerely, *** StubHub Financial Services From: *** Sent: Friday, September 29, 8:53:PM (-
I went on to their website to purchase tickets to a show next month after I put in my payment information it gave me a confirmation for a totally different show that was for the net dayI called customer service immediately to attempt and return the tickets they advised that they cannot do thatI advised that it did not say all sales final in their siteThey said that they needed to investigate and this could take a few days and I should call back tomorrow the day of the showThey also told me that I should use their site to attenpt and sell the tickets at a lossI called back the next day was placed on hold and hung up onI am jut looking for a full refund for a product that I didn’t even request
I recently purchased two concerts tickets for the *** *** *** *** upon arriving to the concert, Stubhub resold the tickets to someoneThe solution from Stubhub was me to repurchase tickets at the location and file a claim for a refundI had to purchase two additional tickets for a much higher price and felt that Stubhub did not attempt to resolve my issue as it was nothing they could doIn the meantime, I missed the OJays performanceAt least Stubhub should have compensated me for missing have of the concert and the additional plus dollars I was out of because of their negligenceAfter numerous attempt I finally received a check from Stubhub for the purchase amount