I purchased *** *** tickets for her performance in *** ***She has permanently postponed her show to start a familyShe is now pregnant and all other companies have issued refunds except stub hubThe tour has been cancelled and there are no dates for any shows anywhereThey will not issue me a refund for the tickets and show that will never happen
I have sold tickets on StubHub I had never before purchased tickets until last Saturday while in StLouis When I got home to Wisconsin and printed my receipt I was astonished to receive a statement which did not itemize the specific charges which resulted in the total billed to my credit card How can that be legal? I purchased tickets at $each I was billed $ When I contacted StubHub, I was told that there was a "buying charge" of and a "billing charge" of $ Appalling!! I acknowledge that they can charge whatever the market will bear, but I firmly believe that they must itemize those charges on a customer's statement What are the laws pertaining to this flagrant disservice to the customer I guarantee you I shall never purchase tickets from StubHub again!
I would highly recommend using another avenue for buying and selling ticketsThis company is a joke and not forgiving in the lest bitMistakes happen, i.e wrong date, row, sectionThis doesn't change the ticket worth and ability to be usedA simple email to the buyer to explain the issue with an option to still purchase the ticket would sufficeBut Stubhub has first and foremost outrageous fees, and then if by chance there is an error there is an additional %of list price penalty incurredPlease don't use this serviceThere are many, many more services available
My wife was selling a pair of *** *** tickets for September on StubHubThe tickets were sold and she received an email stating that the transfer was complete and the amount was paid by the buyer *** *** She received an email the next day saying that the transaction was not complete and that she needed to re-transfer the ticketsShe has never sold anything on StubHub before and had originally purchased the tickets on *** *** in JanuaryShe immediately called StubHub customer service and after explaining the situation to the agent, he put her on hold for several minutes, came back and told her that he had handled the transfer from the original sellerMy wife asked if there was anything she needed to do and was assured that everything was taken care ofOn September 21, StubHub sent an email saying that the sale did not go through because the tickets were never transferredMy wife calls StubHub again and speaks to *** in Marketplace Investigations to find
I I made a purchase today on StubHub for two NHL ticketsAwesome dealOrder was cancelled minutes laterI called and spoke to a representative to find out why my order was canceledI was told that the tickets were fraudulent, non-usable, and that the order was canceled for my own protectionBasically, I got scammed and I should be thankful that this was caught, so that I didn't have fake tickets for a game I wanted to attend with my sonFast forward minutes later, the exact same tickets are on StubHub again, and the cost is significantly more!! So, I called again into StubHub to see what was going onBecause, if these are indeed fraudulent tickets and why are they back online? This time, the representative tells me that there was a glitch in the system and I shouldn't have gotten the tickets for the price that I didThen after peddling in circles the representative told me that the seller missed labeled the tickets, and the price, so they canceled the order for himI to
I went on to their website to purchase tickets to a show next month after I put in my payment information it gave me a confirmation for a totally different show that was for the net dayI called customer service immediately to attempt and return the tickets they advised that they cannot do thatI advised that it did not say all sales final in their siteThey said that they needed to investigate and this could take a few days and I should call back tomorrow the day of the showThey also told me that I should use their site to attenpt and sell the tickets at a lossI called back the next day was placed on hold and hung up onI am jut looking for a full refund for a product that I didn’t even request
Stubhub has been charging my credit card for amounts I did not agree toTheir policy states I have to pay replacement tickets for someone that are over $***I did not give permission for my card to be charged over $*** and replacements tickets to anything should not cost that muchThis is a bad billing practice and should be illegal
I sold ticket to a *** *** *** through stub hub on June 9thThe event took place on July 1stI was promised the money as soon as the event took place and tickets were confirmed by buyerEvent passed, tickets were confirmedIt has now been month and days since the event I sold tickets to took placeFollowing this, I was promised my money within days after the event took placeAnd then this date got pushed back to the 2nd or 4th working Monday after the event2nd and 4th working Monday’s both passedOn July 25th I was told congratulations! Your payment has been approved, you should expect your $in your *** account within the next few daysdays have passed since thenI have been emailing back and forth with them for the past months, each time getting a response from a different employeeAt this point, they have stopped replying to my emails completelyThis is the most frustrating transaction I have ever dealt with in my entire lifeI’m dissappointed w
This was my first time using StubHub for purchasing tickets for the *** *** concert I really wanted to go to on October 8, ***I bought tickets on StubHub because it was the first ticket site that popped up after searching and their customer service SEEMED inviting when it said "we will always be available 24/whenever you need us!" However that was not the case for meOriginally the tickets were $*** until they were sold out, so I bought two tickets for $*** each; one for me and one for my boyfriendI was charged a fee tacked on to this for $*** for a total purchase of $***This was a lot to me but I went with the purchase anywayI felt more guilt than excitement for the concert because of the price I paid so I wanted to sell my tickets strictly for the full $*** I paidI put them up for $4*** each because I was charged $*** for selling them on their site for a total of $*** in my pocketI figured since I paid all this money in fees, StubHub would
I recently purchased two concerts tickets for the *** *** *** *** upon arriving to the concert, Stubhub resold the tickets to someoneThe solution from Stubhub was me to repurchase tickets at the location and file a claim for a refundI had to purchase two additional tickets for a much higher price and felt that Stubhub did not attempt to resolve my issue as it was nothing they could doIn the meantime, I missed the OJays performanceAt least Stubhub should have compensated me for missing have of the concert and the additional plus dollars I was out of because of their negligenceAfter numerous attempt I finally received a check from Stubhub for the purchase amount
My advise is to NEVER use Stub hub!!
These guys are basically scalpers
When you order tickets through their website or call them on the phone, they will take your money and then call you the next day to tell you that there has been a mistake and change your seats to less desirable ones This happened to us when we bought Hamilton Tickets for the Boston tour We paid over $for tickets and the next day they called to tell us our seats will actually be rows back Not too bad, but then the very next day they called us again and said oops!they made another mistake and that now they would have to move us back more rows!! I have never experienced anything like this before We said ok because we didn't feel like we had a choice The next day we got nervous that they would just keep calling us to move the seats further back as we got closer to the show date we didn't trust them at this point, so we called Stub Hub to say that we thought it would be best if we got a refund as they had called us twice before to move our seats They said that they could give us a refund When we asked if we could possibly get another call from them to move our seats back again, they said that it could happen again!! Bait and switch is what you'll get if you use Stub Hubdo NOT ever use themThey show you a good price for decent seats to get you to pull out your credit card and ten they switch you to seats you would never have chosen This seems unfair to say the least They are NOT trustworthy and customer service is terrible!! They do NOT care about their customersthey care more about the original scalpers who have originally sold them the tickets that they're trying to to sell you!! Go to Ticket Master or directly to the box office of the show you'd like to seeI wish we did : (
I had ordered tickets for a special event for an anniversary gift for my husbandStubHub took my money minutes after I made the purchaseFor the next days they kept telling me that the venue would not release the ticketsOn the day of my event I was told that there were no ticketsI was left with no gift and no money to purchase something else to give my husbandI went to the venue and they informed me that StubHub does this to people all of the timeReally bad business!!!! I urge you to purchase your tickets straight from the venues from now on
I purchased *** *** concert tickets via *** thru ***I had some fraud issues with *** earlier in the week so had used a credit card to pay for ticketsWithin minutes of my first transaction, a second *** transaction occurred for tickets to the same concertI immediately called *** and they conference called *** so all of us discussed the issue*** agreed the second transaction was fraud so refunded my moneyI have closed my *** accountI have contacted *** times since via phone to remove the fraud tickets and to receive the I purchasedThey have frozen my account and send me reminder emails to print my tickets at homeTheir fraud department claims they will contact me within hoursIt hasn’t happenedAlso, it appears I maybe responsible to pay for the fraud tickets that they still have and can resellThe main customer service people say they can’t help me as they are a different departmentIt’s been a nightmareI will never by fr
I purchased three tickets for a concert that took place in August ***Upon realizing that I had no use for the third ticket, I listed it on StubHub.comThe electronic tickets were listed in June *** and were sold one day after they were listedThen, days after the event in question, I received an e-mail from StubHub stating that the buyer let them know that they were unable to gain entry due to the ticket being invalidIt is worth noting that the buyer stated that they tried to gain entry to the show at 10pm and doors opened at 7pmStubHub informed me that I would need to reply within business days letting them know if I have any idea what happened and to provide them with a scan report, written documentation, or a conference call with the venue regarding how and when the ticket was usedI contacted the venue in question who referred me to the production company responsible for the showI attempted to contact this company but they stated that they were unable to provide me
We were unable to see Hamilton: An American Musical because our tickets were not delivered in time for the showWe spent half of the day tracking down our lost tickets with ***, which were guaranteed to be delivered by the day before the showAt the same time we also reached out to StubHub, but they were unable to do more than offer a refund, when it isn't about the money at allLike most people, we have been trying to get tickets to the play for a long time (and they were orchestra level seats too)! The value of the tickets are worth a lot more than its priceIt's the experience that we missed, and likely a once in a lifetime experience for usWe are beyond upset with the lack of support we have received from both Stubhub and *** for not meeting their guarantees
I have an issue with StubHub resulting from my tickets being Rejected at the Gate at a StLouis Blues game I was informed that the same tickets had been re-printed that morning and had already been scanned for the game Therefore, ours were now void We were taking my year old daughter to her first Blues’ game, which we had been hyping up for months and it was all she would talk about As a former player, I was beyond excited to take her…but it also made it that much more upsetting when we were told the tickets (which were a gift from someone I do business with) were no good I had to purchase individual tickets since two side-by-side seats were no longer available My wife and daughter went in and sat down while I stood in the corridor and watched by myself However, my daughter wanted to sit with both of us, and since this wasn't possible since our original tickets had been rejected, we had to leave after period I spoke with StubHub, and they are going to refund my friend’s credit card But I don’t want this to happen to anyone else I also didn’t get an explanation as to how this can happen even though I asked several times
*** sold me the wrong ticket and I was at the event which was sold out
I paid three hundred dollars for the ticket -my daughter had to go in alone as I sat outside while *** played in the theaterThe rude customer service guy had me on hold for long periods of time and did not care how a very special evening was ruinedThey claim 100% confidence in the tickets they sellI want the word out so this doesn’t happen to anyone else.tgey refunded my money but it just wasn’t enough
Just got royally screwed by StubHub After buying tickets on StubHub for over $to a concert in Charlotte, we showed up with our guests and were informed that the tickets were not good The "instant" number that StubHub provides to address such issues on-site gave us a message that our call would be answered in minutes The ticket office at the venue informed us that the person who originally purchased the tickets prior to re-selling them on StubHub had already sold them to someone else prior to our purchase REALLY??? Hard to describe how frustrating and embarrassing the experience was for us We're waiting to hear from StubHub, but it would take a miracle for them to "make right" We won't ever use them again Warning to anyone who chooses to do so
I purchased tickets at a $premium from StubHub for a College Baseball game The tickets were advertised as General Admission but had a Row and Seat number when I hovered the cursor over the section When the tickets arrived in my Flash Seats account it said SRO (Standing Room Only) I called Stubhub and they told me that the row and seat number are put on the tickets just to monitor total number of tickets sold I complained and the this was deceptive and that I would report them I did go to the game and standing room only sections you could not even see the field and it was deep We left before the first inning was over I was cheated and deceived by StubHub and will never buy tickets from the sight againStubhub said they would have a manager call me back at a specific time the following day of purchase and nobody ever called
I purchased *** *** tickets for her performance in *** ***She has permanently postponed her show to start a familyShe is now pregnant and all other companies have issued refunds except stub hubThe tour has been cancelled and there are no dates for any shows anywhereThey will not issue me a refund for the tickets and show that will never happen
I have sold tickets on StubHub I had never before purchased tickets until last Saturday while in StLouis When I got home to Wisconsin and printed my receipt I was astonished to receive a statement which did not itemize the specific charges which resulted in the total billed to my credit card How can that be legal? I purchased tickets at $each I was billed $ When I contacted StubHub, I was told that there was a "buying charge" of and a "billing charge" of $ Appalling!! I acknowledge that they can charge whatever the market will bear, but I firmly believe that they must itemize those charges on a customer's statement What are the laws pertaining to this flagrant disservice to the customer I guarantee you I shall never purchase tickets from StubHub again!
I would highly recommend using another avenue for buying and selling ticketsThis company is a joke and not forgiving in the lest bitMistakes happen, i.e wrong date, row, sectionThis doesn't change the ticket worth and ability to be usedA simple email to the buyer to explain the issue with an option to still purchase the ticket would sufficeBut Stubhub has first and foremost outrageous fees, and then if by chance there is an error there is an additional %of list price penalty incurredPlease don't use this serviceThere are many, many more services available
My wife was selling a pair of *** *** tickets for September on StubHubThe tickets were sold and she received an email stating that the transfer was complete and the amount was paid by the buyer *** *** She received an email the next day saying that the transaction was not complete and that she needed to re-transfer the ticketsShe has never sold anything on StubHub before and had originally purchased the tickets on *** *** in JanuaryShe immediately called StubHub customer service and after explaining the situation to the agent, he put her on hold for several minutes, came back and told her that he had handled the transfer from the original sellerMy wife asked if there was anything she needed to do and was assured that everything was taken care ofOn September 21, StubHub sent an email saying that the sale did not go through because the tickets were never transferredMy wife calls StubHub again and speaks to *** in Marketplace Investigations to find
I I made a purchase today on StubHub for two NHL ticketsAwesome dealOrder was cancelled minutes laterI called and spoke to a representative to find out why my order was canceledI was told that the tickets were fraudulent, non-usable, and that the order was canceled for my own protectionBasically, I got scammed and I should be thankful that this was caught, so that I didn't have fake tickets for a game I wanted to attend with my sonFast forward minutes later, the exact same tickets are on StubHub again, and the cost is significantly more!! So, I called again into StubHub to see what was going onBecause, if these are indeed fraudulent tickets and why are they back online? This time, the representative tells me that there was a glitch in the system and I shouldn't have gotten the tickets for the price that I didThen after peddling in circles the representative told me that the seller missed labeled the tickets, and the price, so they canceled the order for himI to
I went on to their website to purchase tickets to a show next month after I put in my payment information it gave me a confirmation for a totally different show that was for the net dayI called customer service immediately to attempt and return the tickets they advised that they cannot do thatI advised that it did not say all sales final in their siteThey said that they needed to investigate and this could take a few days and I should call back tomorrow the day of the showThey also told me that I should use their site to attenpt and sell the tickets at a lossI called back the next day was placed on hold and hung up onI am jut looking for a full refund for a product that I didn’t even request
Stubhub has been charging my credit card for amounts I did not agree toTheir policy states I have to pay replacement tickets for someone that are over $***I did not give permission for my card to be charged over $*** and replacements tickets to anything should not cost that muchThis is a bad billing practice and should be illegal
I sold ticket to a *** *** *** through stub hub on June 9thThe event took place on July 1stI was promised the money as soon as the event took place and tickets were confirmed by buyerEvent passed, tickets were confirmedIt has now been month and days since the event I sold tickets to took placeFollowing this, I was promised my money within days after the event took placeAnd then this date got pushed back to the 2nd or 4th working Monday after the event2nd and 4th working Monday’s both passedOn July 25th I was told congratulations! Your payment has been approved, you should expect your $in your *** account within the next few daysdays have passed since thenI have been emailing back and forth with them for the past months, each time getting a response from a different employeeAt this point, they have stopped replying to my emails completelyThis is the most frustrating transaction I have ever dealt with in my entire lifeI’m dissappointed w
This was my first time using StubHub for purchasing tickets for the *** *** concert I really wanted to go to on October 8, ***I bought tickets on StubHub because it was the first ticket site that popped up after searching and their customer service SEEMED inviting when it said "we will always be available 24/whenever you need us!" However that was not the case for meOriginally the tickets were $*** until they were sold out, so I bought two tickets for $*** each; one for me and one for my boyfriendI was charged a fee tacked on to this for $*** for a total purchase of $***This was a lot to me but I went with the purchase anywayI felt more guilt than excitement for the concert because of the price I paid so I wanted to sell my tickets strictly for the full $*** I paidI put them up for $4*** each because I was charged $*** for selling them on their site for a total of $*** in my pocketI figured since I paid all this money in fees, StubHub would
I recently purchased two concerts tickets for the *** *** *** *** upon arriving to the concert, Stubhub resold the tickets to someoneThe solution from Stubhub was me to repurchase tickets at the location and file a claim for a refundI had to purchase two additional tickets for a much higher price and felt that Stubhub did not attempt to resolve my issue as it was nothing they could doIn the meantime, I missed the OJays performanceAt least Stubhub should have compensated me for missing have of the concert and the additional plus dollars I was out of because of their negligenceAfter numerous attempt I finally received a check from Stubhub for the purchase amount
My advise is to NEVER use Stub hub!!
These guys are basically scalpers
When you order tickets through their website or call them on the phone, they will take your money and then call you the next day to tell you that there has been a mistake and change your seats to less desirable ones This happened to us when we bought Hamilton Tickets for the Boston tour We paid over $for tickets and the next day they called to tell us our seats will actually be rows back Not too bad, but then the very next day they called us again and said oops!they made another mistake and that now they would have to move us back more rows!! I have never experienced anything like this before We said ok because we didn't feel like we had a choice The next day we got nervous that they would just keep calling us to move the seats further back as we got closer to the show date we didn't trust them at this point, so we called Stub Hub to say that we thought it would be best if we got a refund as they had called us twice before to move our seats They said that they could give us a refund When we asked if we could possibly get another call from them to move our seats back again, they said that it could happen again!! Bait and switch is what you'll get if you use Stub Hubdo NOT ever use themThey show you a good price for decent seats to get you to pull out your credit card and ten they switch you to seats you would never have chosen This seems unfair to say the least They are NOT trustworthy and customer service is terrible!! They do NOT care about their customersthey care more about the original scalpers who have originally sold them the tickets that they're trying to to sell you!! Go to Ticket Master or directly to the box office of the show you'd like to seeI wish we did : (
I had ordered tickets for a special event for an anniversary gift for my husbandStubHub took my money minutes after I made the purchaseFor the next days they kept telling me that the venue would not release the ticketsOn the day of my event I was told that there were no ticketsI was left with no gift and no money to purchase something else to give my husbandI went to the venue and they informed me that StubHub does this to people all of the timeReally bad business!!!! I urge you to purchase your tickets straight from the venues from now on
I drove hours to a concert with a bogus ticket # Got a refund, but still an expensive waist of time
I purchased *** *** concert tickets via *** thru ***I had some fraud issues with *** earlier in the week so had used a credit card to pay for ticketsWithin minutes of my first transaction, a second *** transaction occurred for tickets to the same concertI immediately called *** and they conference called *** so all of us discussed the issue*** agreed the second transaction was fraud so refunded my moneyI have closed my *** accountI have contacted *** times since via phone to remove the fraud tickets and to receive the I purchasedThey have frozen my account and send me reminder emails to print my tickets at homeTheir fraud department claims they will contact me within hoursIt hasn’t happenedAlso, it appears I maybe responsible to pay for the fraud tickets that they still have and can resellThe main customer service people say they can’t help me as they are a different departmentIt’s been a nightmareI will never by fr
I purchased three tickets for a concert that took place in August ***Upon realizing that I had no use for the third ticket, I listed it on StubHub.comThe electronic tickets were listed in June *** and were sold one day after they were listedThen, days after the event in question, I received an e-mail from StubHub stating that the buyer let them know that they were unable to gain entry due to the ticket being invalidIt is worth noting that the buyer stated that they tried to gain entry to the show at 10pm and doors opened at 7pmStubHub informed me that I would need to reply within business days letting them know if I have any idea what happened and to provide them with a scan report, written documentation, or a conference call with the venue regarding how and when the ticket was usedI contacted the venue in question who referred me to the production company responsible for the showI attempted to contact this company but they stated that they were unable to provide me
We were unable to see Hamilton: An American Musical because our tickets were not delivered in time for the showWe spent half of the day tracking down our lost tickets with ***, which were guaranteed to be delivered by the day before the showAt the same time we also reached out to StubHub, but they were unable to do more than offer a refund, when it isn't about the money at allLike most people, we have been trying to get tickets to the play for a long time (and they were orchestra level seats too)! The value of the tickets are worth a lot more than its priceIt's the experience that we missed, and likely a once in a lifetime experience for usWe are beyond upset with the lack of support we have received from both Stubhub and *** for not meeting their guarantees
I have an issue with StubHub resulting from my tickets being Rejected at the Gate at a StLouis Blues game I was informed that the same tickets had been re-printed that morning and had already been scanned for the game Therefore, ours were now void We were taking my year old daughter to her first Blues’ game, which we had been hyping up for months and it was all she would talk about As a former player, I was beyond excited to take her…but it also made it that much more upsetting when we were told the tickets (which were a gift from someone I do business with) were no good I had to purchase individual tickets since two side-by-side seats were no longer available My wife and daughter went in and sat down while I stood in the corridor and watched by myself However, my daughter wanted to sit with both of us, and since this wasn't possible since our original tickets had been rejected, we had to leave after period I spoke with StubHub, and they are going to refund my friend’s credit card But I don’t want this to happen to anyone else I also didn’t get an explanation as to how this can happen even though I asked several times
*** sold me the wrong ticket and I was at the event which was sold out
I paid three hundred dollars for the ticket -my daughter had to go in alone as I sat outside while *** played in the theaterThe rude customer service guy had me on hold for long periods of time and did not care how a very special evening was ruinedThey claim 100% confidence in the tickets they sellI want the word out so this doesn’t happen to anyone else.tgey refunded my money but it just wasn’t enough
Just got royally screwed by StubHub After buying tickets on StubHub for over $to a concert in Charlotte, we showed up with our guests and were informed that the tickets were not good The "instant" number that StubHub provides to address such issues on-site gave us a message that our call would be answered in minutes The ticket office at the venue informed us that the person who originally purchased the tickets prior to re-selling them on StubHub had already sold them to someone else prior to our purchase REALLY??? Hard to describe how frustrating and embarrassing the experience was for us We're waiting to hear from StubHub, but it would take a miracle for them to "make right" We won't ever use them again Warning to anyone who chooses to do so
I purchased tickets at a $premium from StubHub for a College Baseball game The tickets were advertised as General Admission but had a Row and Seat number when I hovered the cursor over the section When the tickets arrived in my Flash Seats account it said SRO (Standing Room Only) I called Stubhub and they told me that the row and seat number are put on the tickets just to monitor total number of tickets sold I complained and the this was deceptive and that I would report them I did go to the game and standing room only sections you could not even see the field and it was deep We left before the first inning was over I was cheated and deceived by StubHub and will never buy tickets from the sight againStubhub said they would have a manager call me back at a specific time the following day of purchase and nobody ever called