I recently purchased tickets for an event to *** *** ** *** *** *** The tickets were listed for *** *** *** *** + General AdmissionCome to find out that Stubhub tricks their users into believing that this ticket includes general admission, when in fact you'll get to the event and not even be able to get inI spoke with a representative and supervisor about this miscommunication and they were unable to do ANYTHINGThis is so wrong when Stubhub is at fault for misleading their customersIf a listing says General Admission, an average person is going to believe that they should be able to get into the eventNow I am out $with VIP passes that I can't even use because I can't get into the eventI'm sick of companies like this intentionally misleading their customers, when they say that customers are their priority
I put up expensive tickets on StubHub's website to sell in early May, and was receiving no buyersI then proceeded to try and find buyers independently, and found one and completed the transaction, just as my tickets got purchased on StubHub as wellI then proceeded to honestly report the issue to tell them that I had just sold my tickets elsewhere and was no longer able to fulfill the purchase, and it was a seamless process in which I didn't think any harm or charges would necessarily be incurredI then received an email charging me *** *** of my original listing price due to a seller policy that was not made explicit to me at the time of my issue being reportedThe policy was buried under their terms & conditions, which I didn't think to read based on the message I received when I reported the issueIn addition, this whole situation could have been avoided if I was easily able to log in to their platform to then remove my listing, but due to log in issues and how har
I purchased tickets to a concert scheduled to take place on 11/29/The concert was postponed 11/and officially cancelled in 2/The original point of sale for tickets from the venue's official seller is Ticketfly, however, I purchased tickets on the secondary market from StubHubTickeftly issued refunds for all tickets on 2/22/I did not receive a refund from StubHub and have contacted them on three separate occasionsI have been told that they are awaiting confirmation that the event is cancelledThe official website for the venue, the promoter, and Ticketfly are all showing the event as cancelledWhen I contacted StubHub most recently 3/15/18, they indicated that there is no time frame or estimate for how long it may take to receive confirmationSince the event is officially cancelled, I don't understand how StubHub can hold customers' money without providing at least an estimate for a refundThere is no due process for the customerHypothetically, if they n
Being a first time user of StubHub, I am being choked by the way they are treating their customersThe customer care is totally disrespectfulFor more details, please see my order number, ***
I was charged $*** on *** *, *** from stub hubAt that time I was in the middle of purchasing multiple tickets from stub hub for st johns mens basketballHowever one charge of $*** sticks outI did not authorize this chargeMy account was hackedMaking matters worse stub hub forwarded information to my credit card company claiming that the charge was legitI log in to stub hub through *** since I don't remember my passwordsSomewhere along the way someone got a hold of my account and placed an order through stub hub in the amount of $*** and now im stuck with this bogus charge
I am extremely disappointed and angered by Stub Hub's business practicesTwo friends and I purchased tickets for Janet Jackson's February 22, concert in New York CityWe were notified at the end of December that the show was postponed until a future and undetermined dateIn January, we learned the show was postponed until August In April, Stub Hub informed us that the show was being again postponedThis time to an undetermined future dateWe have heard nothing sinceHowever, the entertainment media has reported that the year-old performer is pregnantWith these reports, it's quite obvious that we won't have a rescheduled event for nine months or, quite honestly, any time in Janet Jackson will have a newborn and will not be touringYet, Stub Hub will not recognize the concert as cancelled but only as postponedUntil it is cancelled, they will not refund our moneyOther ticket resale sites are already refunding moneyI have reached out to Stub Hub via Twitter and they have replied only to say there's nothing they can doSo I paid $for a service I will not receivePlease help ***
I will never use StubHub again I purchased tickets for a hockey game and it was not advertised that this was an away gameI printed the tickets and the venue was in a different stateI immediately called StubHub but they are not willing to work with you on a good resolveIt is only their way! All the responses are scripted and they just refuse to do anything Never again!!!!!
After selling tickets on stubhub - I had received an email stating the tickets didn't work and they were charging me because the purchaser was not able to use themI did everything they asked (provided ample documentation for them to verify with the ticket providerThey said that I had to reach out to the venue and confirm with them- which I did, venue confirmed That the tickets I sold were not usedHowever, the claims rep said that won't suffice and I had to schedule a conference call including all parties - I tried setting up a call multiple times & left many voicemails, none were returnedAfter also emailing the rep the same day - he finally responds after daysI respond saying I am unable to take a call because I am out of the country, please reconnect with me when I get back in a weekI did not hear back from stubhub until *** and they sent me emails (from a do not reply email) stating they would send me to a collection agency if I did not pay the bill I am currently
I sold a ticket for a*** *** concert in Paris on the 14th of September, the concert was on the 23rd of SeptemberAccording to StubHub policies, my payment would be processed on the 2nd or 4th Monday of the month with a maximum of days after the event has passedI should have received my payment no later than Monday the 16th of October, if their policies are correctAfter my money was not received, I had reached out to StubHub via chat and was assured I would be receiving my money the following weekI spoke to different agents via chat and they all informed me that my money was on it's wayI later found out that they all had not actually been looking into my account and just basing their responses off of their policies, even though I was asked to supply my reference number every timeAfter getting nowhere with StubHub's chat option, I called customer service and was told that my reference number was not one of theirs and that they had acquired the business "Ticketbis" a
Their customer service is horribleThey allow people to sell you tickets they may not haveThey give them up until the day of your event to give you the tickets or they will give you a refund that will happen after the event is overI would never recommend buying tickets from them to anyoneYou can purchase $worth of tickets from them months in advance and they will just hold the money not knowing if you will actually receive the tickets
On the event information and every email confirmation that I have received it states the date and time of the event which was incorrectWe arrived at the event at 7.35pm well ahead of time, took our time to go to the restroom etc before heading in as we thought the event will start at 8pm/20:00hrsWe were surprised when we arrived and the main comedian was already on the stage and the event was done by 20:25pmOnly when we asked the people sitting next to us we have been told that it started at 6.30pm/18:which is not mentioned anywhere on Stubhub page or my email confirmations that I’ve received
I went onto Stubhub to purchase tickets for the *** *** *** *** Game at the *** *** in *** ***I wanted a two front row seats in the upper levelI selected two seats which were shown to be in Row in section of the upper levelBut when I completed the purchase it showed that the seats were actually in the 7th rowI have a long history of purchasing tickets, amost all in the first row of the upper level there or at other venuesI have never had it show the ticket to be in one row when I selected it, then in another once I paidI contacted their customer service immediatelyThey informed me I would have to repost the tickets for sale myself and buy a different set completely (which would cost more, or would not even be available, once I sold these that I don't want in the 7th row.)Also they offered to refund my money, if they (their IT team) were able to verify that they were actually listed as row but were in row They said that process would t
Hi, I Was selling tickets on Stubhub*** had them as print at homethe tickets sold and when I tried printing them *** informed me that the venue and *** has changed the option in which you can access the tickets and the only way in which to access them is through mobile entryi then asked *** (this is all verifiable through chat transcripts) if there was anyway to sell the tickets or transfer the tickets and they stated the only way to transfer them is to give your *** account username and password to the buyer which you cant do on SubhubI then contacted stubhub and the chat person stated that their is a charge but it should be able to be refundedI called stubhub once the $*** charge was processed and filled out the dispute formthey filled it in and I just received an email stating they still want to charge me the I had no other option but to cancel these tickets due to *** changing the way in which I have accessI h
The site changed the prices of the tickets once they were in my cart and after I reviewed my orderWhen I wrote to the right after saying I never agreed to this price they said they would not charge me to sell the ticketsThe price was 30% more than any other ticket in the section for sale and would never be sold and I would never have bought themTheir business is a complete scam
Stubhub is being totally unfair regarding tickets they are claiming were uploaded twiceThey are charging me hefty fees x and for sold tickets to two different buyers for a total of over $1,They claim the tickets were invalid and the buyers were not able to attend the concert when I have proof via phone from the Forum that a pair of the tickets were scanned at the Forum and at least one of the two buyers used two tickets and attended the eventIt's criminal that a pair of th tickets were used but I'm being double charged the price of the sold tickets and penalty feesThis business model is predatory and fraudulentA ticket scan report proves that tickets were used and were validThe penalty fees are extremely excessive and the replacement tickets in similar location were hundreds of dollars less than what each buyer originally paidI'm being extorted by Stubhub's poor and purposefully predatory IT systemTickets re-upload and sold twiceHow do I know how the buyers w
I purchased tickets directly from Stubhub for my children to attend a concert in Atlanta Aug and when they got there they were told that the tickets were not valid and they were denied entry to the concert!! Beware of buying anything from Stubhub! You may get taken the way I did!!
I was on the Stubhub website buying tickets for a ** *** *** Prior to the check out screen, the order total was for ticketsThe ticket price was 35.99, service fee was and the fullfillment fee was However, when I click to check out the service fee increases to This increased the order total to which is over the original amount given by Stubhub
I sold tickets through this company to a broadway show that I could not attendI purchased these tickets from TicketMaster, they were 100% validI uploaded tickets to their system after saleAfter show, buyer opened up dispute saying tickets were invalidStubHub asked me to provide receipt of purchase from TicketMaster (which I supplied in less than an hour) and scan report from venueWhile I was still trying to obtain scan report from venue, two business days after dispute was opened my credit card was charged $5,for cost of tickets and all sorts of penalties/fees and email stated that when scan report was sent that they would "reopen" disputeI later sent scan report I got from venue to StubHub which stated tickets were successfully scanned once and then tried a second time and came back as already scannedEither buyer allowed tickets to be duplicated or what is more likely they are trying to scam the system by using the tickets to get into the theatre and then they or had
On * *** ***, I purchased tickets and parking passes to a *** *** ** *** *** game on ** *** ***The tickets were never delivered as promisedNo phone call for replacement tickets, none offeredI contacted Stubhub unsucessfully approximately times to obtain ticketsI was offered a refund for the game tickets (Still have not received it yet) but denied a refund for the parkingI believe that it is unfair and wrong to not grant me a full refund for the parking passI purchased the parking pass from StubHub to go to the gameStubhub is sanctioning me for doing business with themIt is not my fault that the tickets were not sent to me by StubhubThere is no reason for me to use the parkingI bought the parking tickets to go to the gameStubhub is attempting to retain money from me and has not honored any purchases I madeBut has elected to retain money for no servicesI wad declined a refund by "*** *** *** ** *** ** *** She also stat
Price of tickets sold lower than what had been postedCustomer service continually 'raised the claim' but did not receive any help in over a weekWill not do business with again
I recently purchased tickets for an event to *** *** ** *** *** *** The tickets were listed for *** *** *** *** + General AdmissionCome to find out that Stubhub tricks their users into believing that this ticket includes general admission, when in fact you'll get to the event and not even be able to get inI spoke with a representative and supervisor about this miscommunication and they were unable to do ANYTHINGThis is so wrong when Stubhub is at fault for misleading their customersIf a listing says General Admission, an average person is going to believe that they should be able to get into the eventNow I am out $with VIP passes that I can't even use because I can't get into the eventI'm sick of companies like this intentionally misleading their customers, when they say that customers are their priority
I put up expensive tickets on StubHub's website to sell in early May, and was receiving no buyersI then proceeded to try and find buyers independently, and found one and completed the transaction, just as my tickets got purchased on StubHub as wellI then proceeded to honestly report the issue to tell them that I had just sold my tickets elsewhere and was no longer able to fulfill the purchase, and it was a seamless process in which I didn't think any harm or charges would necessarily be incurredI then received an email charging me *** *** of my original listing price due to a seller policy that was not made explicit to me at the time of my issue being reportedThe policy was buried under their terms & conditions, which I didn't think to read based on the message I received when I reported the issueIn addition, this whole situation could have been avoided if I was easily able to log in to their platform to then remove my listing, but due to log in issues and how har
I purchased tickets to a concert scheduled to take place on 11/29/The concert was postponed 11/and officially cancelled in 2/The original point of sale for tickets from the venue's official seller is Ticketfly, however, I purchased tickets on the secondary market from StubHubTickeftly issued refunds for all tickets on 2/22/I did not receive a refund from StubHub and have contacted them on three separate occasionsI have been told that they are awaiting confirmation that the event is cancelledThe official website for the venue, the promoter, and Ticketfly are all showing the event as cancelledWhen I contacted StubHub most recently 3/15/18, they indicated that there is no time frame or estimate for how long it may take to receive confirmationSince the event is officially cancelled, I don't understand how StubHub can hold customers' money without providing at least an estimate for a refundThere is no due process for the customerHypothetically, if they n
Being a first time user of StubHub, I am being choked by the way they are treating their customersThe customer care is totally disrespectfulFor more details, please see my order number, ***
I was charged $*** on *** *, *** from stub hubAt that time I was in the middle of purchasing multiple tickets from stub hub for st johns mens basketballHowever one charge of $*** sticks outI did not authorize this chargeMy account was hackedMaking matters worse stub hub forwarded information to my credit card company claiming that the charge was legitI log in to stub hub through *** since I don't remember my passwordsSomewhere along the way someone got a hold of my account and placed an order through stub hub in the amount of $*** and now im stuck with this bogus charge
I am extremely disappointed and angered by Stub Hub's business practicesTwo friends and I purchased tickets for Janet Jackson's February 22, concert in New York CityWe were notified at the end of December that the show was postponed until a future and undetermined dateIn January, we learned the show was postponed until August In April, Stub Hub informed us that the show was being again postponedThis time to an undetermined future dateWe have heard nothing sinceHowever, the entertainment media has reported that the year-old performer is pregnantWith these reports, it's quite obvious that we won't have a rescheduled event for nine months or, quite honestly, any time in Janet Jackson will have a newborn and will not be touringYet, Stub Hub will not recognize the concert as cancelled but only as postponedUntil it is cancelled, they will not refund our moneyOther ticket resale sites are already refunding moneyI have reached out to Stub Hub via Twitter and they have replied only to say there's nothing they can doSo I paid $for a service I will not receivePlease help ***
I will never use StubHub again I purchased tickets for a hockey game and it was not advertised that this was an away gameI printed the tickets and the venue was in a different stateI immediately called StubHub but they are not willing to work with you on a good resolveIt is only their way! All the responses are scripted and they just refuse to do anything Never again!!!!!
After selling tickets on stubhub - I had received an email stating the tickets didn't work and they were charging me because the purchaser was not able to use themI did everything they asked (provided ample documentation for them to verify with the ticket providerThey said that I had to reach out to the venue and confirm with them- which I did, venue confirmed That the tickets I sold were not usedHowever, the claims rep said that won't suffice and I had to schedule a conference call including all parties - I tried setting up a call multiple times & left many voicemails, none were returnedAfter also emailing the rep the same day - he finally responds after daysI respond saying I am unable to take a call because I am out of the country, please reconnect with me when I get back in a weekI did not hear back from stubhub until *** and they sent me emails (from a do not reply email) stating they would send me to a collection agency if I did not pay the bill I am currently
I sold a ticket for a*** *** concert in Paris on the 14th of September, the concert was on the 23rd of SeptemberAccording to StubHub policies, my payment would be processed on the 2nd or 4th Monday of the month with a maximum of days after the event has passedI should have received my payment no later than Monday the 16th of October, if their policies are correctAfter my money was not received, I had reached out to StubHub via chat and was assured I would be receiving my money the following weekI spoke to different agents via chat and they all informed me that my money was on it's wayI later found out that they all had not actually been looking into my account and just basing their responses off of their policies, even though I was asked to supply my reference number every timeAfter getting nowhere with StubHub's chat option, I called customer service and was told that my reference number was not one of theirs and that they had acquired the business "Ticketbis" a
Their customer service is horribleThey allow people to sell you tickets they may not haveThey give them up until the day of your event to give you the tickets or they will give you a refund that will happen after the event is overI would never recommend buying tickets from them to anyoneYou can purchase $worth of tickets from them months in advance and they will just hold the money not knowing if you will actually receive the tickets
On the event information and every email confirmation that I have received it states the date and time of the event which was incorrectWe arrived at the event at 7.35pm well ahead of time, took our time to go to the restroom etc before heading in as we thought the event will start at 8pm/20:00hrsWe were surprised when we arrived and the main comedian was already on the stage and the event was done by 20:25pmOnly when we asked the people sitting next to us we have been told that it started at 6.30pm/18:which is not mentioned anywhere on Stubhub page or my email confirmations that I’ve received
I went onto Stubhub to purchase tickets for the *** *** *** *** Game at the *** *** in *** ***I wanted a two front row seats in the upper levelI selected two seats which were shown to be in Row in section of the upper levelBut when I completed the purchase it showed that the seats were actually in the 7th rowI have a long history of purchasing tickets, amost all in the first row of the upper level there or at other venuesI have never had it show the ticket to be in one row when I selected it, then in another once I paidI contacted their customer service immediatelyThey informed me I would have to repost the tickets for sale myself and buy a different set completely (which would cost more, or would not even be available, once I sold these that I don't want in the 7th row.)Also they offered to refund my money, if they (their IT team) were able to verify that they were actually listed as row but were in row They said that process would t
Hi, I Was selling tickets on Stubhub*** had them as print at homethe tickets sold and when I tried printing them *** informed me that the venue and *** has changed the option in which you can access the tickets and the only way in which to access them is through mobile entryi then asked *** (this is all verifiable through chat transcripts) if there was anyway to sell the tickets or transfer the tickets and they stated the only way to transfer them is to give your *** account username and password to the buyer which you cant do on SubhubI then contacted stubhub and the chat person stated that their is a charge but it should be able to be refundedI called stubhub once the $*** charge was processed and filled out the dispute formthey filled it in and I just received an email stating they still want to charge me the I had no other option but to cancel these tickets due to *** changing the way in which I have accessI h
The site changed the prices of the tickets once they were in my cart and after I reviewed my orderWhen I wrote to the right after saying I never agreed to this price they said they would not charge me to sell the ticketsThe price was 30% more than any other ticket in the section for sale and would never be sold and I would never have bought themTheir business is a complete scam
Stubhub is being totally unfair regarding tickets they are claiming were uploaded twiceThey are charging me hefty fees x and for sold tickets to two different buyers for a total of over $1,They claim the tickets were invalid and the buyers were not able to attend the concert when I have proof via phone from the Forum that a pair of the tickets were scanned at the Forum and at least one of the two buyers used two tickets and attended the eventIt's criminal that a pair of th tickets were used but I'm being double charged the price of the sold tickets and penalty feesThis business model is predatory and fraudulentA ticket scan report proves that tickets were used and were validThe penalty fees are extremely excessive and the replacement tickets in similar location were hundreds of dollars less than what each buyer originally paidI'm being extorted by Stubhub's poor and purposefully predatory IT systemTickets re-upload and sold twiceHow do I know how the buyers w
I purchased tickets directly from Stubhub for my children to attend a concert in Atlanta Aug and when they got there they were told that the tickets were not valid and they were denied entry to the concert!! Beware of buying anything from Stubhub! You may get taken the way I did!!
I was on the Stubhub website buying tickets for a ** *** *** Prior to the check out screen, the order total was for ticketsThe ticket price was 35.99, service fee was and the fullfillment fee was However, when I click to check out the service fee increases to This increased the order total to which is over the original amount given by Stubhub
I sold tickets through this company to a broadway show that I could not attendI purchased these tickets from TicketMaster, they were 100% validI uploaded tickets to their system after saleAfter show, buyer opened up dispute saying tickets were invalidStubHub asked me to provide receipt of purchase from TicketMaster (which I supplied in less than an hour) and scan report from venueWhile I was still trying to obtain scan report from venue, two business days after dispute was opened my credit card was charged $5,for cost of tickets and all sorts of penalties/fees and email stated that when scan report was sent that they would "reopen" disputeI later sent scan report I got from venue to StubHub which stated tickets were successfully scanned once and then tried a second time and came back as already scannedEither buyer allowed tickets to be duplicated or what is more likely they are trying to scam the system by using the tickets to get into the theatre and then they or had
On * *** ***, I purchased tickets and parking passes to a *** *** ** *** *** game on ** *** ***The tickets were never delivered as promisedNo phone call for replacement tickets, none offeredI contacted Stubhub unsucessfully approximately times to obtain ticketsI was offered a refund for the game tickets (Still have not received it yet) but denied a refund for the parkingI believe that it is unfair and wrong to not grant me a full refund for the parking passI purchased the parking pass from StubHub to go to the gameStubhub is sanctioning me for doing business with themIt is not my fault that the tickets were not sent to me by StubhubThere is no reason for me to use the parkingI bought the parking tickets to go to the gameStubhub is attempting to retain money from me and has not honored any purchases I madeBut has elected to retain money for no servicesI wad declined a refund by "*** *** *** ** *** ** *** She also stat
Price of tickets sold lower than what had been postedCustomer service continually 'raised the claim' but did not receive any help in over a weekWill not do business with again