I will never use StubHub again I purchased tickets for a hockey game and it was not advertised that this was an away gameI printed the tickets and the venue was in a different stateI immediately called StubHub but they are not willing to work with you on a good resolveIt is only their way! All the responses are scripted and they just refuse to do anything Never again!!!!!
I purchased three tickets for a concert that took place in August ***Upon realizing that I had no use for the third ticket, I listed it on StubHub.comThe electronic tickets were listed in June *** and were sold one day after they were listedThen, days after the event in question, I received an e-mail from StubHub stating that the buyer let them know that they were unable to gain entry due to the ticket being invalidIt is worth noting that the buyer stated that they tried to gain entry to the show at 10pm and doors opened at 7pmStubHub informed me that I would need to reply within business days letting them know if I have any idea what happened and to provide them with a scan report, written documentation, or a conference call with the venue regarding how and when the ticket was usedI contacted the venue in question who referred me to the production company responsible for the showI attempted to contact this company but they stated that they were unable to provide me
I put up expensive tickets on StubHub's website to sell in early May, and was receiving no buyersI then proceeded to try and find buyers independently, and found one and completed the transaction, just as my tickets got purchased on StubHub as wellI then proceeded to honestly report the issue to tell them that I had just sold my tickets elsewhere and was no longer able to fulfill the purchase, and it was a seamless process in which I didn't think any harm or charges would necessarily be incurredI then received an email charging me *** *** of my original listing price due to a seller policy that was not made explicit to me at the time of my issue being reportedThe policy was buried under their terms & conditions, which I didn't think to read based on the message I received when I reported the issueIn addition, this whole situation could have been avoided if I was easily able to log in to their platform to then remove my listing, but due to log in issues and how har
I am extremely disappointed and angered by Stub Hub's business practicesTwo friends and I purchased tickets for Janet Jackson's February 22, concert in New York CityWe were notified at the end of December that the show was postponed until a future and undetermined dateIn January, we learned the show was postponed until August In April, Stub Hub informed us that the show was being again postponedThis time to an undetermined future dateWe have heard nothing sinceHowever, the entertainment media has reported that the year-old performer is pregnantWith these reports, it's quite obvious that we won't have a rescheduled event for nine months or, quite honestly, any time in Janet Jackson will have a newborn and will not be touringYet, Stub Hub will not recognize the concert as cancelled but only as postponedUntil it is cancelled, they will not refund our moneyOther ticket resale sites are already refunding moneyI have reached out to Stub Hub via Twitter and they have replied only to say there's nothing they can doSo I paid $for a service I will not receivePlease help ***
The site changed the prices of the tickets once they were in my cart and after I reviewed my orderWhen I wrote to the right after saying I never agreed to this price they said they would not charge me to sell the ticketsThe price was 30% more than any other ticket in the section for sale and would never be sold and I would never have bought themTheir business is a complete scam
*** sold me the wrong ticket and I was at the event which was sold out
I paid three hundred dollars for the ticket -my daughter had to go in alone as I sat outside while *** played in the theaterThe rude customer service guy had me on hold for long periods of time and did not care how a very special evening was ruinedThey claim 100% confidence in the tickets they sellI want the word out so this doesn’t happen to anyone else.tgey refunded my money but it just wasn’t enough
Stubhub is being totally unfair regarding tickets they are claiming were uploaded twiceThey are charging me hefty fees x and for sold tickets to two different buyers for a total of over $1,They claim the tickets were invalid and the buyers were not able to attend the concert when I have proof via phone from the Forum that a pair of the tickets were scanned at the Forum and at least one of the two buyers used two tickets and attended the eventIt's criminal that a pair of th tickets were used but I'm being double charged the price of the sold tickets and penalty feesThis business model is predatory and fraudulentA ticket scan report proves that tickets were used and were validThe penalty fees are extremely excessive and the replacement tickets in similar location were hundreds of dollars less than what each buyer originally paidI'm being extorted by Stubhub's poor and purposefully predatory IT systemTickets re-upload and sold twiceHow do I know how the buyers w
Please think twice before you sell tickets with StubHub!! My mother fell ill on the day of an event that she was attending and asked if I could help sell her ticketsI put her tickets up on StubHub with an option to mobile upload themThe instructions tell you to capture a photo of the entire ticket and then upload them directly on the site , which is what I didThe site said the tickets uploaded successfullyWithin minutes I received an e-mail that my tickets were soldI called StubHub customer care directly to be sure that the tickets uploaded properly and were going to be valid for useI was told that the mobile upload option doesn't work like that (even though the site clearly gave me instructions and allowed me to upload the tickets)So I told the representative to cancel the transaction because I only have hard copies of the ticketsI asked what my options were and she said that I could try taking them to will call but they needed to contact the buyer first to get appr
I purchased tickets to a concert scheduled to take place on 11/29/The concert was postponed 11/and officially cancelled in 2/The original point of sale for tickets from the venue's official seller is Ticketfly, however, I purchased tickets on the secondary market from StubHubTickeftly issued refunds for all tickets on 2/22/I did not receive a refund from StubHub and have contacted them on three separate occasionsI have been told that they are awaiting confirmation that the event is cancelledThe official website for the venue, the promoter, and Ticketfly are all showing the event as cancelledWhen I contacted StubHub most recently 3/15/18, they indicated that there is no time frame or estimate for how long it may take to receive confirmationSince the event is officially cancelled, I don't understand how StubHub can hold customers' money without providing at least an estimate for a refundThere is no due process for the customerHypothetically, if they n
I sold * *** *** *** *** on Stub Hub that have a value of $To date, Stub Hub has not sent the money direct deposit to my checking accountI called them once and got, in my opinion, a run around about this matter
Their customer service is horribleThey allow people to sell you tickets they may not haveThey give them up until the day of your event to give you the tickets or they will give you a refund that will happen after the event is overI would never recommend buying tickets from them to anyoneYou can purchase $worth of tickets from them months in advance and they will just hold the money not knowing if you will actually receive the tickets
On * *** ***, I purchased tickets and parking passes to a *** *** ** *** *** game on ** *** ***The tickets were never delivered as promisedNo phone call for replacement tickets, none offeredI contacted Stubhub unsucessfully approximately times to obtain ticketsI was offered a refund for the game tickets (Still have not received it yet) but denied a refund for the parkingI believe that it is unfair and wrong to not grant me a full refund for the parking passI purchased the parking pass from StubHub to go to the gameStubhub is sanctioning me for doing business with themIt is not my fault that the tickets were not sent to me by StubhubThere is no reason for me to use the parkingI bought the parking tickets to go to the gameStubhub is attempting to retain money from me and has not honored any purchases I madeBut has elected to retain money for no servicesI wad declined a refund by "*** *** *** ** *** ** *** She also stat
Being a first time user of StubHub, I am being choked by the way they are treating their customersThe customer care is totally disrespectfulFor more details, please see my order number, ***
After selling tickets on stubhub - I had received an email stating the tickets didn't work and they were charging me because the purchaser was not able to use themI did everything they asked (provided ample documentation for them to verify with the ticket providerThey said that I had to reach out to the venue and confirm with them- which I did, venue confirmed That the tickets I sold were not usedHowever, the claims rep said that won't suffice and I had to schedule a conference call including all parties - I tried setting up a call multiple times & left many voicemails, none were returnedAfter also emailing the rep the same day - he finally responds after daysI respond saying I am unable to take a call because I am out of the country, please reconnect with me when I get back in a weekI did not hear back from stubhub until *** and they sent me emails (from a do not reply email) stating they would send me to a collection agency if I did not pay the bill I am currently
Hi, I Was selling tickets on Stubhub*** had them as print at homethe tickets sold and when I tried printing them *** informed me that the venue and *** has changed the option in which you can access the tickets and the only way in which to access them is through mobile entryi then asked *** (this is all verifiable through chat transcripts) if there was anyway to sell the tickets or transfer the tickets and they stated the only way to transfer them is to give your *** account username and password to the buyer which you cant do on SubhubI then contacted stubhub and the chat person stated that their is a charge but it should be able to be refundedI called stubhub once the $*** charge was processed and filled out the dispute formthey filled it in and I just received an email stating they still want to charge me the I had no other option but to cancel these tickets due to *** changing the way in which I have accessI h
I went onto Stubhub to purchase tickets for the *** *** *** *** Game at the *** *** in *** ***I wanted a two front row seats in the upper levelI selected two seats which were shown to be in Row in section of the upper levelBut when I completed the purchase it showed that the seats were actually in the 7th rowI have a long history of purchasing tickets, amost all in the first row of the upper level there or at other venuesI have never had it show the ticket to be in one row when I selected it, then in another once I paidI contacted their customer service immediatelyThey informed me I would have to repost the tickets for sale myself and buy a different set completely (which would cost more, or would not even be available, once I sold these that I don't want in the 7th row.)Also they offered to refund my money, if they (their IT team) were able to verify that they were actually listed as row but were in row They said that process would t
I purchased tickets directly from Stubhub for my children to attend a concert in Atlanta Aug and when they got there they were told that the tickets were not valid and they were denied entry to the concert!! Beware of buying anything from Stubhub! You may get taken the way I did!!
We were unable to see Hamilton: An American Musical because our tickets were not delivered in time for the showWe spent half of the day tracking down our lost tickets with ***, which were guaranteed to be delivered by the day before the showAt the same time we also reached out to StubHub, but they were unable to do more than offer a refund, when it isn't about the money at allLike most people, we have been trying to get tickets to the play for a long time (and they were orchestra level seats too)! The value of the tickets are worth a lot more than its priceIt's the experience that we missed, and likely a once in a lifetime experience for usWe are beyond upset with the lack of support we have received from both Stubhub and *** for not meeting their guarantees
I sold tickets through this company to a broadway show that I could not attendI purchased these tickets from TicketMaster, they were 100% validI uploaded tickets to their system after saleAfter show, buyer opened up dispute saying tickets were invalidStubHub asked me to provide receipt of purchase from TicketMaster (which I supplied in less than an hour) and scan report from venueWhile I was still trying to obtain scan report from venue, two business days after dispute was opened my credit card was charged $5,for cost of tickets and all sorts of penalties/fees and email stated that when scan report was sent that they would "reopen" disputeI later sent scan report I got from venue to StubHub which stated tickets were successfully scanned once and then tried a second time and came back as already scannedEither buyer allowed tickets to be duplicated or what is more likely they are trying to scam the system by using the tickets to get into the theatre and then they or had
I will never use StubHub again I purchased tickets for a hockey game and it was not advertised that this was an away gameI printed the tickets and the venue was in a different stateI immediately called StubHub but they are not willing to work with you on a good resolveIt is only their way! All the responses are scripted and they just refuse to do anything Never again!!!!!
I purchased three tickets for a concert that took place in August ***Upon realizing that I had no use for the third ticket, I listed it on StubHub.comThe electronic tickets were listed in June *** and were sold one day after they were listedThen, days after the event in question, I received an e-mail from StubHub stating that the buyer let them know that they were unable to gain entry due to the ticket being invalidIt is worth noting that the buyer stated that they tried to gain entry to the show at 10pm and doors opened at 7pmStubHub informed me that I would need to reply within business days letting them know if I have any idea what happened and to provide them with a scan report, written documentation, or a conference call with the venue regarding how and when the ticket was usedI contacted the venue in question who referred me to the production company responsible for the showI attempted to contact this company but they stated that they were unable to provide me
I put up expensive tickets on StubHub's website to sell in early May, and was receiving no buyersI then proceeded to try and find buyers independently, and found one and completed the transaction, just as my tickets got purchased on StubHub as wellI then proceeded to honestly report the issue to tell them that I had just sold my tickets elsewhere and was no longer able to fulfill the purchase, and it was a seamless process in which I didn't think any harm or charges would necessarily be incurredI then received an email charging me *** *** of my original listing price due to a seller policy that was not made explicit to me at the time of my issue being reportedThe policy was buried under their terms & conditions, which I didn't think to read based on the message I received when I reported the issueIn addition, this whole situation could have been avoided if I was easily able to log in to their platform to then remove my listing, but due to log in issues and how har
I am extremely disappointed and angered by Stub Hub's business practicesTwo friends and I purchased tickets for Janet Jackson's February 22, concert in New York CityWe were notified at the end of December that the show was postponed until a future and undetermined dateIn January, we learned the show was postponed until August In April, Stub Hub informed us that the show was being again postponedThis time to an undetermined future dateWe have heard nothing sinceHowever, the entertainment media has reported that the year-old performer is pregnantWith these reports, it's quite obvious that we won't have a rescheduled event for nine months or, quite honestly, any time in Janet Jackson will have a newborn and will not be touringYet, Stub Hub will not recognize the concert as cancelled but only as postponedUntil it is cancelled, they will not refund our moneyOther ticket resale sites are already refunding moneyI have reached out to Stub Hub via Twitter and they have replied only to say there's nothing they can doSo I paid $for a service I will not receivePlease help ***
The site changed the prices of the tickets once they were in my cart and after I reviewed my orderWhen I wrote to the right after saying I never agreed to this price they said they would not charge me to sell the ticketsThe price was 30% more than any other ticket in the section for sale and would never be sold and I would never have bought themTheir business is a complete scam
*** sold me the wrong ticket and I was at the event which was sold out
I paid three hundred dollars for the ticket -my daughter had to go in alone as I sat outside while *** played in the theaterThe rude customer service guy had me on hold for long periods of time and did not care how a very special evening was ruinedThey claim 100% confidence in the tickets they sellI want the word out so this doesn’t happen to anyone else.tgey refunded my money but it just wasn’t enough
Stubhub is being totally unfair regarding tickets they are claiming were uploaded twiceThey are charging me hefty fees x and for sold tickets to two different buyers for a total of over $1,They claim the tickets were invalid and the buyers were not able to attend the concert when I have proof via phone from the Forum that a pair of the tickets were scanned at the Forum and at least one of the two buyers used two tickets and attended the eventIt's criminal that a pair of th tickets were used but I'm being double charged the price of the sold tickets and penalty feesThis business model is predatory and fraudulentA ticket scan report proves that tickets were used and were validThe penalty fees are extremely excessive and the replacement tickets in similar location were hundreds of dollars less than what each buyer originally paidI'm being extorted by Stubhub's poor and purposefully predatory IT systemTickets re-upload and sold twiceHow do I know how the buyers w
Please think twice before you sell tickets with StubHub!! My mother fell ill on the day of an event that she was attending and asked if I could help sell her ticketsI put her tickets up on StubHub with an option to mobile upload themThe instructions tell you to capture a photo of the entire ticket and then upload them directly on the site , which is what I didThe site said the tickets uploaded successfullyWithin minutes I received an e-mail that my tickets were soldI called StubHub customer care directly to be sure that the tickets uploaded properly and were going to be valid for useI was told that the mobile upload option doesn't work like that (even though the site clearly gave me instructions and allowed me to upload the tickets)So I told the representative to cancel the transaction because I only have hard copies of the ticketsI asked what my options were and she said that I could try taking them to will call but they needed to contact the buyer first to get appr
I purchased tickets to a concert scheduled to take place on 11/29/The concert was postponed 11/and officially cancelled in 2/The original point of sale for tickets from the venue's official seller is Ticketfly, however, I purchased tickets on the secondary market from StubHubTickeftly issued refunds for all tickets on 2/22/I did not receive a refund from StubHub and have contacted them on three separate occasionsI have been told that they are awaiting confirmation that the event is cancelledThe official website for the venue, the promoter, and Ticketfly are all showing the event as cancelledWhen I contacted StubHub most recently 3/15/18, they indicated that there is no time frame or estimate for how long it may take to receive confirmationSince the event is officially cancelled, I don't understand how StubHub can hold customers' money without providing at least an estimate for a refundThere is no due process for the customerHypothetically, if they n
I sold * *** *** *** *** on Stub Hub that have a value of $To date, Stub Hub has not sent the money direct deposit to my checking accountI called them once and got, in my opinion, a run around about this matter
Their customer service is horribleThey allow people to sell you tickets they may not haveThey give them up until the day of your event to give you the tickets or they will give you a refund that will happen after the event is overI would never recommend buying tickets from them to anyoneYou can purchase $worth of tickets from them months in advance and they will just hold the money not knowing if you will actually receive the tickets
On * *** ***, I purchased tickets and parking passes to a *** *** ** *** *** game on ** *** ***The tickets were never delivered as promisedNo phone call for replacement tickets, none offeredI contacted Stubhub unsucessfully approximately times to obtain ticketsI was offered a refund for the game tickets (Still have not received it yet) but denied a refund for the parkingI believe that it is unfair and wrong to not grant me a full refund for the parking passI purchased the parking pass from StubHub to go to the gameStubhub is sanctioning me for doing business with themIt is not my fault that the tickets were not sent to me by StubhubThere is no reason for me to use the parkingI bought the parking tickets to go to the gameStubhub is attempting to retain money from me and has not honored any purchases I madeBut has elected to retain money for no servicesI wad declined a refund by "*** *** *** ** *** ** *** She also stat
Being a first time user of StubHub, I am being choked by the way they are treating their customersThe customer care is totally disrespectfulFor more details, please see my order number, ***
After selling tickets on stubhub - I had received an email stating the tickets didn't work and they were charging me because the purchaser was not able to use themI did everything they asked (provided ample documentation for them to verify with the ticket providerThey said that I had to reach out to the venue and confirm with them- which I did, venue confirmed That the tickets I sold were not usedHowever, the claims rep said that won't suffice and I had to schedule a conference call including all parties - I tried setting up a call multiple times & left many voicemails, none were returnedAfter also emailing the rep the same day - he finally responds after daysI respond saying I am unable to take a call because I am out of the country, please reconnect with me when I get back in a weekI did not hear back from stubhub until *** and they sent me emails (from a do not reply email) stating they would send me to a collection agency if I did not pay the bill I am currently
I drove hours to a concert with a bogus ticket # Got a refund, but still an expensive waist of time
Hi, I Was selling tickets on Stubhub*** had them as print at homethe tickets sold and when I tried printing them *** informed me that the venue and *** has changed the option in which you can access the tickets and the only way in which to access them is through mobile entryi then asked *** (this is all verifiable through chat transcripts) if there was anyway to sell the tickets or transfer the tickets and they stated the only way to transfer them is to give your *** account username and password to the buyer which you cant do on SubhubI then contacted stubhub and the chat person stated that their is a charge but it should be able to be refundedI called stubhub once the $*** charge was processed and filled out the dispute formthey filled it in and I just received an email stating they still want to charge me the I had no other option but to cancel these tickets due to *** changing the way in which I have accessI h
I went onto Stubhub to purchase tickets for the *** *** *** *** Game at the *** *** in *** ***I wanted a two front row seats in the upper levelI selected two seats which were shown to be in Row in section of the upper levelBut when I completed the purchase it showed that the seats were actually in the 7th rowI have a long history of purchasing tickets, amost all in the first row of the upper level there or at other venuesI have never had it show the ticket to be in one row when I selected it, then in another once I paidI contacted their customer service immediatelyThey informed me I would have to repost the tickets for sale myself and buy a different set completely (which would cost more, or would not even be available, once I sold these that I don't want in the 7th row.)Also they offered to refund my money, if they (their IT team) were able to verify that they were actually listed as row but were in row They said that process would t
I purchased tickets directly from Stubhub for my children to attend a concert in Atlanta Aug and when they got there they were told that the tickets were not valid and they were denied entry to the concert!! Beware of buying anything from Stubhub! You may get taken the way I did!!
We were unable to see Hamilton: An American Musical because our tickets were not delivered in time for the showWe spent half of the day tracking down our lost tickets with ***, which were guaranteed to be delivered by the day before the showAt the same time we also reached out to StubHub, but they were unable to do more than offer a refund, when it isn't about the money at allLike most people, we have been trying to get tickets to the play for a long time (and they were orchestra level seats too)! The value of the tickets are worth a lot more than its priceIt's the experience that we missed, and likely a once in a lifetime experience for usWe are beyond upset with the lack of support we have received from both Stubhub and *** for not meeting their guarantees
I sold tickets through this company to a broadway show that I could not attendI purchased these tickets from TicketMaster, they were 100% validI uploaded tickets to their system after saleAfter show, buyer opened up dispute saying tickets were invalidStubHub asked me to provide receipt of purchase from TicketMaster (which I supplied in less than an hour) and scan report from venueWhile I was still trying to obtain scan report from venue, two business days after dispute was opened my credit card was charged $5,for cost of tickets and all sorts of penalties/fees and email stated that when scan report was sent that they would "reopen" disputeI later sent scan report I got from venue to StubHub which stated tickets were successfully scanned once and then tried a second time and came back as already scannedEither buyer allowed tickets to be duplicated or what is more likely they are trying to scam the system by using the tickets to get into the theatre and then they or had