I purchased tickets at a $premium from StubHub for a College Baseball game The tickets were advertised as General Admission but had a Row and Seat number when I hovered the cursor over the section When the tickets arrived in my Flash Seats account it said SRO (Standing Room Only) I called Stubhub and they told me that the row and seat number are put on the tickets just to monitor total number of tickets sold I complained and the this was deceptive and that I would report them I did go to the game and standing room only sections you could not even see the field and it was deep We left before the first inning was over I was cheated and deceived by StubHub and will never buy tickets from the sight againStubhub said they would have a manager call me back at a specific time the following day of purchase and nobody ever called
Price of tickets sold lower than what had been postedCustomer service continually 'raised the claim' but did not receive any help in over a weekWill not do business with again
I'm not sure if my experience is typical, but I will never do business with StubHub againOn Dec 4, I listed (8) tickets for a *** ** *** show in *** *** Each ticket was purchased for $each, so we're talking about a significant amount of money ($1136) I got an email confirmation that my tickets were listed and I confirmed the listing on the StubHub site several times On December 20, I went on to the StubHub site and my listing no longer appeared I tried to logon to my account and couldn't, so I called StubHub Customer Service Customer Service told me that my account was locked out because of "an issue with my financial institution" I told them if this was the case why did you not contact me The agent said, "I'm sorry sir, I do not know why" When I asked what financial institution they were referring to, they told me, "I'm sorry sir, all I can say is you need to contact your financial institution" Mind you, I am SELLING tickets, not buying them In any case, this is all they would tell me and they also said there was no "escalation process" for complaints Apparently, the Revdex.com is their escalation processI have just finished listing the tickets with *** -- I'm hoping that StubHub's incompetence and arrogance did not cost me $
I recently purchased tickets for an event to *** *** ** *** *** *** The tickets were listed for *** *** *** *** + General AdmissionCome to find out that Stubhub tricks their users into believing that this ticket includes general admission, when in fact you'll get to the event and not even be able to get inI spoke with a representative and supervisor about this miscommunication and they were unable to do ANYTHINGThis is so wrong when Stubhub is at fault for misleading their customersIf a listing says General Admission, an average person is going to believe that they should be able to get into the eventNow I am out $with VIP passes that I can't even use because I can't get into the eventI'm sick of companies like this intentionally misleading their customers, when they say that customers are their priority
I paid over $for tickets and company delivered fraudulent tickets- Just sent screen shots instead of tickets and advised me to use and if they work as I told the company they’re fraudThey said I have try - It was not even mins an they wouldn’t give me what I paid for - it’s clear case of Fraud You can pull the calls I had with *** *** *** - Who also lied to me that no supervisor was a available to talk & nothing can be doneI have complained to my Credit Card Company & filed a dispute - There have been numerous cases StuBHUB providing Fake Tickets I read onlinePlease help me
Purchased tickets for 8/9/Metallica concert in SeattleWhen we went to have our tickets scanned we were informed that our tickets had been refunded to the original purchaser and the the original purchaser resold fraudulent tickets well over plus times ON STUBHUBI'm failing to understand how stubhub was not able to catch that these tickets were being sold multiple times, with the same exact seat locationOver half of our family was in the venue while of us had to scramble to get new ticketsA concert like this is planned for months with much anticipation and excitementMy family planned this event with generations involved because its tradition to see Metallica as a familyYet, when this occurs it causes that excitement to endStubhub needs to discover a better system to fix this problem
This website is very deceptive!!! Buyer BEWARE!! It is highly recommended that you purchase your event tickets elsewhere, such as *** *** *** *** *** *** ***We purchased tickets to an Alter Bridge concert here in Seattle, we were super excited and thought that this was a sold out show (which it was not)We saw the price of $a ticket for main floor seats and purchased them thinking, this was the cost of the seat (as it has been in the past for this event)Now unfortunately, we did not know that *** does not regulate or control prices hikes on part of their sellersSo when we printed the tickets out, we saw that the actual cost of the ticket was $29.50, with a $venue feeThis is an outrageous mark up!! I don't mind paying more than the ticket price for a sold out show, but this level of mark up is criminal and was allowed by ***When we contacted the company to both complain and ask for an explanation and a solution, we got nothing more than "I'm sorry" and "that's just how we do business." type answersThey are definitely not winning customer service of the year awardsLong story short, stay away from ***, protect your wallets and go somewhere else that won't allow their sellers to rip you off
Sold tickets that did not exist and was never told there was an issue until hrs after I was to be able to print the ticketsI had to contact themAfter being told by the robot that the phone wait was over mins I did the online chat and was told the tickets did not exist and that they would find tickets under their warranty as a replacementWe were not offered what their warranty stated and was not given a proper refundAfter it was apparent that I was not getting any where on the refund the agent said I was taking too long to respond and ended the chatit was very abrupt and the only delay was me waiting on her to finish typing since it said "Agent Responding"After calling and spending over an hour on the phone and arguing the warranty and explaining that I did not get a comparable ticket or refund, I got no whereI was repeated put on hold so she could run this past her "team" and not progress was madeWhat is a warranty worth if you don't honor it over $plus taxes and feesToo many other business now that are clearance houses for tickets to have to deal with one as careless about service as this
Purchased tickets online, went to pick them up, received them with the wrong time and requested my money back was denied a refund while the website said 100% money back guaranteeI called the corporate office number listed on the site and received worst customer service I've ever had in lifeI purchased tickets for a 7pm show online and I have screen shots and was given tickets for a 3pm show and instead returning my money or giving me 7pm tickets I was told basically told there was nothing this company couldWhat bothered me most, was standing there at 6:50pm the day of the show being given 3pm tickets! I am 100% sure I brought 7pm ticket because I have coupons that are only available for the 7pm show, smhI feel silly even having to explain why I know I brought 7pm tickets I spoke with a representative, a supervisor and manager and the demeanor of the conversation was extremely rude and he sounded so uninterested in what I had to sayBottom line, I trusted a site based off word of mouth and had my money stolen and my children and I were waiting in the cold while I had to figure out what was going onLong story short, I had to pay TWICEFor the same ticketCustomer service is EVERYTHING and I believe my situation could've been handled a lot better than telling me " oh well"I will not be using stub hub EVER again and I'll be sure to use the same "word of mouth" and save someone else that risk of losing hard earned money
I purchased tickets from StubHub and got the order confirmationA day later I get and email stating my order didn't go throughI called in and the CS Repasked me for my information and sent me the wrong tickets (nose beeders) and will not give me the tickets I pruchasedthis is no way to do businessI will never do business with STUBHUB AGAIN
StubHub routinely advertises sports ticket prices at attractive, affordable levels, and then bills at a considerably higher premiumFor example, I purchased what were advertised at $basketball tickets and then was billed at $higher than thisI consider this gross misrepresentation and advertisingHad I known the true price of the tickets I would have purchased less expensive seatsSince I have already mentioned the seats to my family, I feel that I should not cancel, but I request that StubHub refund the price difference
We purchased two tickets from Stubhub to *** *** ** *** *** for a show on *** *** *** We were told that we had seats in *** *** *** ** *** ** *** **I downloaded both tickets from the appHowever, when we went to go in, one of the tickets worked (seat 13) and the other came back as declined (seat 12)The attendant tried seat multiple times -- along with seat to see if something was not working -- however seat kept showing up as declinedThe box office supervisor came over and tried to scan seat in as well -- it kept registering as invalidIn other words,, four people (me, my wife, the original ticket handler, and the box office supervisor) all checked the tickets to ensure that we had tickets for seats and and were witness to the fact that seat was ringing up as invalidWe tried calling Stubhub's help line but it was closedI then tried contacting them via chat and that was simply not workingwe had to basically beg the box office people to l
So the story starts like thisI had purchased concert tickets for a PINK concert from a vendor called Vivid SeatsThose tickets were for GA-PIT seats for the PINK concert on March 15th in Kansas CityI received those tickets via electronically from Vivid Seats before the concertAbout a week or two before the concert I found out that I was unable to attend the concert so I opted to resell the tickets on STUBHUBI listed the tickets as GA-PIT and they soldOnce I received the tickets from Vivid Seats I then listed the barcodes for them to STUBHUB to finalize the transaction of the sold ticketsAt that point, STUBHUB informed me that the barcodes I sent them was coming up in their system under a different section, section However, the tickets were for PIT and stated PIT per the electronic ticketThey requested I send them the tickets physically, which I did for their reviewThey agreed that the tickets were for PIT but for some reason barcode wise kept coming up under a dif
Being a first time seller on StubHub, I inadvertently uploaded the wrong tickets within a sale and was charged the $*** for the price of the tickets and a penalty fee of $***, totaling $*** being debited from my accountThere should be a system in place that prevents the uploading of duplicate tickets to protect the seller and the consumerInstead, there is no such system and people could buy duplicate tickets without knowing, arrive to the venue and not be admitted insideIf StubHub had screened the uploading of tickets, I would have easily noticed my error and corrected it immediatelyDue to this, four people were unable to attend a concert and I'm left being charged $***
I purchased tickets for an eventI paid almost dollars for these ticketsThe event was “postponed” and still no idea of it being rescheduledStubhub states they guarantee their tickets but they will not give a refund unless rescheduledThis means the event will remain postponed while Stubhub and seller pockets it and leaves you with no tickets or moneyStubhub will not give out seller info to protect them and the buyer is left out of moneyStubhub should not promise to cover tickets then try to slither their way out of it by not trying to at least get these events rescheduledIt is advertising at its best
On *** ** *** I bought *** *** tickets for Oct The price said $each ticket before I clicked buyUntil recently you did not know how much you were paying until you clicked buyThe total price after I bought was $I knew there were extra charges but I didn't it would be that muchI've done a lot of business with stubhubThis is the first year you didn't know how much you were paying until you click buyThat has been fixed just recentlyI also had to pay a delivery chargeThe tickets I bought were coming FedExMy friend did not want to pay that muchI've tried to get someone else to goNo one wants to goI wanted to sell ticketsI usually enter barcodes & that's itIt wouldn't go throughCalled stubhub, they said to e-mail stubhub & get confirmation to list electronicallyI did this, they responded & wont let meI feel this is keeping my tickets from sellingThe cut off date is *** *** A lot of people buy their tickets at
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** *** event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporatio
Throughout the entire checkout process it showed for my total, until I clicked submit, and my order*** was processed, then it showed over $being chargedI contacted them immediately and they did nothing to try to rectify the situation, would not cancel, and were not friendlyThey threatened to cancel my account and ban me from using their services, which is no great lossI will not ever use their service again, and will do my part to make sure no one else does either
Just have had a horrid Customer Service Experience with Stub HubBecause of a cancelled football game (because of hurricane), Stub Hub cancelled my sale and needed to collect back from me the proceeds I received from that sale That part is fineI called and gave them the needed information to charge my credit card They took my information, but failed to actually process the chargeThen a few weeks later they started with harassment techniques Within a hours stretch, I received emails and a phone call (all of this for a fairly small amount of money and for payment information that I had given to them several weeks earlier)Within minutes after the first of the emails, I again called Stub Hub to ensure they had the needed information, but that did not stop the relentless stream of emails, two of which misrepresented the facts (they stated that "They had not heard from me...") and threatening to turn my matter over to a third party for collectionTheir one published phone number provides no avenue to Customer Service And when requested to go to Customer Service, I was told that Customer Service was "too busy" to speak with customersFor Buying and Selling tickets, it works fine For Customer Service and even someone pretending to care about their customers, Stub Hub does not care
Worst customer service I have ever experiencedI was speaking with a supervisor named *** ** in the Carribeans who disconnected our call by saying "have a nice day" while I was in the middle of speakingI will never use StubHub again and am so disappointed in this terrible customer service
I purchased tickets at a $premium from StubHub for a College Baseball game The tickets were advertised as General Admission but had a Row and Seat number when I hovered the cursor over the section When the tickets arrived in my Flash Seats account it said SRO (Standing Room Only) I called Stubhub and they told me that the row and seat number are put on the tickets just to monitor total number of tickets sold I complained and the this was deceptive and that I would report them I did go to the game and standing room only sections you could not even see the field and it was deep We left before the first inning was over I was cheated and deceived by StubHub and will never buy tickets from the sight againStubhub said they would have a manager call me back at a specific time the following day of purchase and nobody ever called
Price of tickets sold lower than what had been postedCustomer service continually 'raised the claim' but did not receive any help in over a weekWill not do business with again
I'm not sure if my experience is typical, but I will never do business with StubHub againOn Dec 4, I listed (8) tickets for a *** ** *** show in *** *** Each ticket was purchased for $each, so we're talking about a significant amount of money ($1136) I got an email confirmation that my tickets were listed and I confirmed the listing on the StubHub site several times On December 20, I went on to the StubHub site and my listing no longer appeared I tried to logon to my account and couldn't, so I called StubHub Customer Service Customer Service told me that my account was locked out because of "an issue with my financial institution" I told them if this was the case why did you not contact me The agent said, "I'm sorry sir, I do not know why" When I asked what financial institution they were referring to, they told me, "I'm sorry sir, all I can say is you need to contact your financial institution" Mind you, I am SELLING tickets, not buying them In any case, this is all they would tell me and they also said there was no "escalation process" for complaints Apparently, the Revdex.com is their escalation processI have just finished listing the tickets with *** -- I'm hoping that StubHub's incompetence and arrogance did not cost me $
I recently purchased tickets for an event to *** *** ** *** *** *** The tickets were listed for *** *** *** *** + General AdmissionCome to find out that Stubhub tricks their users into believing that this ticket includes general admission, when in fact you'll get to the event and not even be able to get inI spoke with a representative and supervisor about this miscommunication and they were unable to do ANYTHINGThis is so wrong when Stubhub is at fault for misleading their customersIf a listing says General Admission, an average person is going to believe that they should be able to get into the eventNow I am out $with VIP passes that I can't even use because I can't get into the eventI'm sick of companies like this intentionally misleading their customers, when they say that customers are their priority
I paid over $for tickets and company delivered fraudulent tickets- Just sent screen shots instead of tickets and advised me to use and if they work as I told the company they’re fraudThey said I have try - It was not even mins an they wouldn’t give me what I paid for - it’s clear case of Fraud You can pull the calls I had with *** *** *** - Who also lied to me that no supervisor was a available to talk & nothing can be doneI have complained to my Credit Card Company & filed a dispute - There have been numerous cases StuBHUB providing Fake Tickets I read onlinePlease help me
Purchased tickets for 8/9/Metallica concert in SeattleWhen we went to have our tickets scanned we were informed that our tickets had been refunded to the original purchaser and the the original purchaser resold fraudulent tickets well over plus times ON STUBHUBI'm failing to understand how stubhub was not able to catch that these tickets were being sold multiple times, with the same exact seat locationOver half of our family was in the venue while of us had to scramble to get new ticketsA concert like this is planned for months with much anticipation and excitementMy family planned this event with generations involved because its tradition to see Metallica as a familyYet, when this occurs it causes that excitement to endStubhub needs to discover a better system to fix this problem
This website is very deceptive!!! Buyer BEWARE!! It is highly recommended that you purchase your event tickets elsewhere, such as *** *** *** *** *** *** ***We purchased tickets to an Alter Bridge concert here in Seattle, we were super excited and thought that this was a sold out show (which it was not)We saw the price of $a ticket for main floor seats and purchased them thinking, this was the cost of the seat (as it has been in the past for this event)Now unfortunately, we did not know that *** does not regulate or control prices hikes on part of their sellersSo when we printed the tickets out, we saw that the actual cost of the ticket was $29.50, with a $venue feeThis is an outrageous mark up!! I don't mind paying more than the ticket price for a sold out show, but this level of mark up is criminal and was allowed by ***When we contacted the company to both complain and ask for an explanation and a solution, we got nothing more than "I'm sorry" and "that's just how we do business." type answersThey are definitely not winning customer service of the year awardsLong story short, stay away from ***, protect your wallets and go somewhere else that won't allow their sellers to rip you off
Sold tickets that did not exist and was never told there was an issue until hrs after I was to be able to print the ticketsI had to contact themAfter being told by the robot that the phone wait was over mins I did the online chat and was told the tickets did not exist and that they would find tickets under their warranty as a replacementWe were not offered what their warranty stated and was not given a proper refundAfter it was apparent that I was not getting any where on the refund the agent said I was taking too long to respond and ended the chatit was very abrupt and the only delay was me waiting on her to finish typing since it said "Agent Responding"After calling and spending over an hour on the phone and arguing the warranty and explaining that I did not get a comparable ticket or refund, I got no whereI was repeated put on hold so she could run this past her "team" and not progress was madeWhat is a warranty worth if you don't honor it over $plus taxes and feesToo many other business now that are clearance houses for tickets to have to deal with one as careless about service as this
Purchased tickets online, went to pick them up, received them with the wrong time and requested my money back was denied a refund while the website said 100% money back guaranteeI called the corporate office number listed on the site and received worst customer service I've ever had in lifeI purchased tickets for a 7pm show online and I have screen shots and was given tickets for a 3pm show and instead returning my money or giving me 7pm tickets I was told basically told there was nothing this company couldWhat bothered me most, was standing there at 6:50pm the day of the show being given 3pm tickets! I am 100% sure I brought 7pm ticket because I have coupons that are only available for the 7pm show, smhI feel silly even having to explain why I know I brought 7pm tickets I spoke with a representative, a supervisor and manager and the demeanor of the conversation was extremely rude and he sounded so uninterested in what I had to sayBottom line, I trusted a site based off word of mouth and had my money stolen and my children and I were waiting in the cold while I had to figure out what was going onLong story short, I had to pay TWICEFor the same ticketCustomer service is EVERYTHING and I believe my situation could've been handled a lot better than telling me " oh well"I will not be using stub hub EVER again and I'll be sure to use the same "word of mouth" and save someone else that risk of losing hard earned money
I purchased tickets from StubHub and got the order confirmationA day later I get and email stating my order didn't go throughI called in and the CS Repasked me for my information and sent me the wrong tickets (nose beeders) and will not give me the tickets I pruchasedthis is no way to do businessI will never do business with STUBHUB AGAIN
StubHub routinely advertises sports ticket prices at attractive, affordable levels, and then bills at a considerably higher premiumFor example, I purchased what were advertised at $basketball tickets and then was billed at $higher than thisI consider this gross misrepresentation and advertisingHad I known the true price of the tickets I would have purchased less expensive seatsSince I have already mentioned the seats to my family, I feel that I should not cancel, but I request that StubHub refund the price difference
We purchased two tickets from Stubhub to *** *** ** *** *** for a show on *** *** *** We were told that we had seats in *** *** *** ** *** ** *** **I downloaded both tickets from the appHowever, when we went to go in, one of the tickets worked (seat 13) and the other came back as declined (seat 12)The attendant tried seat multiple times -- along with seat to see if something was not working -- however seat kept showing up as declinedThe box office supervisor came over and tried to scan seat in as well -- it kept registering as invalidIn other words,, four people (me, my wife, the original ticket handler, and the box office supervisor) all checked the tickets to ensure that we had tickets for seats and and were witness to the fact that seat was ringing up as invalidWe tried calling Stubhub's help line but it was closedI then tried contacting them via chat and that was simply not workingwe had to basically beg the box office people to l
So the story starts like thisI had purchased concert tickets for a PINK concert from a vendor called Vivid SeatsThose tickets were for GA-PIT seats for the PINK concert on March 15th in Kansas CityI received those tickets via electronically from Vivid Seats before the concertAbout a week or two before the concert I found out that I was unable to attend the concert so I opted to resell the tickets on STUBHUBI listed the tickets as GA-PIT and they soldOnce I received the tickets from Vivid Seats I then listed the barcodes for them to STUBHUB to finalize the transaction of the sold ticketsAt that point, STUBHUB informed me that the barcodes I sent them was coming up in their system under a different section, section However, the tickets were for PIT and stated PIT per the electronic ticketThey requested I send them the tickets physically, which I did for their reviewThey agreed that the tickets were for PIT but for some reason barcode wise kept coming up under a dif
Being a first time seller on StubHub, I inadvertently uploaded the wrong tickets within a sale and was charged the $*** for the price of the tickets and a penalty fee of $***, totaling $*** being debited from my accountThere should be a system in place that prevents the uploading of duplicate tickets to protect the seller and the consumerInstead, there is no such system and people could buy duplicate tickets without knowing, arrive to the venue and not be admitted insideIf StubHub had screened the uploading of tickets, I would have easily noticed my error and corrected it immediatelyDue to this, four people were unable to attend a concert and I'm left being charged $***
I purchased tickets for an eventI paid almost dollars for these ticketsThe event was “postponed” and still no idea of it being rescheduledStubhub states they guarantee their tickets but they will not give a refund unless rescheduledThis means the event will remain postponed while Stubhub and seller pockets it and leaves you with no tickets or moneyStubhub will not give out seller info to protect them and the buyer is left out of moneyStubhub should not promise to cover tickets then try to slither their way out of it by not trying to at least get these events rescheduledIt is advertising at its best
On *** ** *** I bought *** *** tickets for Oct The price said $each ticket before I clicked buyUntil recently you did not know how much you were paying until you clicked buyThe total price after I bought was $I knew there were extra charges but I didn't it would be that muchI've done a lot of business with stubhubThis is the first year you didn't know how much you were paying until you click buyThat has been fixed just recentlyI also had to pay a delivery chargeThe tickets I bought were coming FedExMy friend did not want to pay that muchI've tried to get someone else to goNo one wants to goI wanted to sell ticketsI usually enter barcodes & that's itIt wouldn't go throughCalled stubhub, they said to e-mail stubhub & get confirmation to list electronicallyI did this, they responded & wont let meI feel this is keeping my tickets from sellingThe cut off date is *** *** A lot of people buy their tickets at
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** *** event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporatio
Throughout the entire checkout process it showed for my total, until I clicked submit, and my order*** was processed, then it showed over $being chargedI contacted them immediately and they did nothing to try to rectify the situation, would not cancel, and were not friendlyThey threatened to cancel my account and ban me from using their services, which is no great lossI will not ever use their service again, and will do my part to make sure no one else does either
Just have had a horrid Customer Service Experience with Stub HubBecause of a cancelled football game (because of hurricane), Stub Hub cancelled my sale and needed to collect back from me the proceeds I received from that sale That part is fineI called and gave them the needed information to charge my credit card They took my information, but failed to actually process the chargeThen a few weeks later they started with harassment techniques Within a hours stretch, I received emails and a phone call (all of this for a fairly small amount of money and for payment information that I had given to them several weeks earlier)Within minutes after the first of the emails, I again called Stub Hub to ensure they had the needed information, but that did not stop the relentless stream of emails, two of which misrepresented the facts (they stated that "They had not heard from me...") and threatening to turn my matter over to a third party for collectionTheir one published phone number provides no avenue to Customer Service And when requested to go to Customer Service, I was told that Customer Service was "too busy" to speak with customersFor Buying and Selling tickets, it works fine For Customer Service and even someone pretending to care about their customers, Stub Hub does not care
Worst customer service I have ever experiencedI was speaking with a supervisor named *** ** in the Carribeans who disconnected our call by saying "have a nice day" while I was in the middle of speakingI will never use StubHub again and am so disappointed in this terrible customer service