We purchased tickets from Stubhub for a football game The tickets we fairly pricey for the game we were buying for, but the "view" on the website appeared to be great seats However, when we got there, not only was the view that was shown on the site - not the view we got but we could not see the game at all! The seats were literally below the field, behind bushes We contacted Stubhub about this issue but they had no concern that they were selling tickets that we not "advertised" correctly The customer service was horrible! Think twice before buying anything from Stubhub, you do not know what you will get and customer service does not exist with this company!!
Stub Hub took $*** from our bank account for a purchase that we never made or authorizedThey have no explanation as to why and no urgency to correct the situationThis is stealing and may cause penalty fees to our bank account which they say they will not reimburse and we feel this is wrong
I am a *** season ticket holder for the past years, and was in the same section last year (section 107)Last year the section was labeled as "Lower Level Baseline", and this year the section is labeled as "Baseline"This I realized gives all tickets being resold on this site the "worst value rating" because there is no prior years data to compare it to (since the "baseline" section didn't existThis does not only affect meIt affects many hundreds of people selling tickets in these sectionsWe are not getting the same opportunity to sell these seats based on their value ratingI called them to inform them of the issue, and explained that they are losing thousands of dollars as wellThey proceeded to give me the worst customer service I have ever experiencedThey told me the issue was my fault, and that I couldn't get a resolutionWhen I saw that it was an ongoing issue, I called againThey seemed to understand the issue and said they couldn't do anything about it, then pr
As a seller, you're at risk of being taken advantage of and getting charged your ticket amount + a penalty feeDespite sending them the original tickets, receipts, and email confirmations that show my valid purchase for Afropunk Music Festival, StubHub claims that without a ticket scan report from the venue - they will assume the tickets are invalidAnd because *** *** and *** *** *** ** *** won't respond to requests for the ticket scan reports for the venue - I am now being chargedAs a seller, think twice before using StubhubTheir policies assume you are responsible for holding the organizers and ticket distributors accountableYou are presumed guilty before proven innocent - even if you share your good faith attempts at contacting organizers and it's not your fault if they don't respondAll of this, by the way, despite actually being able to provide valid proof of your ticket's validity via the original tickets and receiptsI didn't think to check up on Stubhub before using them - I hope this helps someone else avoid a costly and frustrating mistake
I purchased tickets months before the concert, I was told the tickets were delivered but I did not receive themThey were sent via mail and put in my mailboxMy mail unfortunately often ends up in a neighbors mailbox, this is not a safe way to deliver expensive ticketsI called Stub Hub and was told the seller could not have the tickets reprinted, this seemed very suspicious to me, why would you not be able to have the tickets reprinted unless they were obtained in a strange way???? I had no re-courseSo first I would not purchase tickets from these peopleIf you want to go ahead and purchase anyway make sure you have them sent certified or return receipt where a signature is requiredAlso, I would make sure they can be reprinted
This complaint is in reference to StubHub Order #*** in which I am the seller of concert ticketsI first listed two tickets on StubHub for sale on April 15, ***The listing ID was ***, and the date of the event was 6/10/**I listed the "tickets in-hand date" as 5/13/** because that is when I was supposed to receive the tickets by from ***The tickets were sold on StubHub the following day on April **, ***May 13, *** arrived and I still had not received my tickets from ***I had called them twice regarding their whereabouts and they told me there was a delay in the shipping and they had just shipped them and I would have them soonSo on May 13, *** I logged onto StubHub and changed the "tickets in-hand date" to 5/20/**The email confirmation I received from StubHub stated "If you don't hear from us within next hours, the buyer is ok with the date change"I did not hear from StubHub so I assumed everything was okMay 20, *** arrived and I still
I was charged for a purchase that I did not authorize The company will not refund my money
I was charged $for a purchase that I did not make on 2/7/ I immediately contacted Stubhub when PayPal notified me of the purchase, about minutes after the actual purchase on the Stubhub site The company refused to refund my money I expect that I will be refunded the amount in full
I purchased two tickets on 3/11/*** through their siteAfter going through the checkout process I had read that the seats for handicap patrons onlyI immediately called their customer support five minutes after selecting order approval to reverse itI was advised that nothing could possibly be done even though a few minutes had passed since the purchaseI made it clear that it is not right to prohibit same day cancellation and I will file a dispute with my bankThe company representative advised that was an option but my account would be locked for a period of a monthI filed the dispute and it was denied by their company so funds were than deducted from my account by this company on 4/11/***I tried multiple times to get into my account since it been a "month" and was deniedOn 5/10/*** I contacted another representative from their company about the issue and was told that a specific department would have to get back to me in order to activate my accountI provided my phon
I attempted to purchase tickets with Stubhub on Wed 9/7/** for a *** vs *** NFL football game for Thursday September 8, *** at *** *** *** in ***, **I choose seats for this game for my husband and I, totaling $*** and went though all the steps to complete purchaseAfter hitting submit for the purchase, a screen immediately popped up saying these seats were no longer availableThere was never a screen that popped up indicating that I had successfully purchased those ticketsOn the screen that immediately followed the attempted purchase, (the same screen that said the tickets were no longer available), there was only one option and that was to return to previous ticket search pageI presumed this meant that someone else purchased these specific seats while I was going through the processI did not have additional search screens open and was not looking on multiple windows or distracted in anyway during this timeI never received any confirmation of purch
I had trouble uploading the barcodes and then it went on to let someone purchase my ***-*** tickets for $** eachI called to ask them to fix their mistake and all they could say was "Sorry"If the site malfunctioned, there was no reason to not make a change in the orderIt was a maximum of seconds after "You've sold the tickets" to me calling about fixing the problemIf I wanted to dispute it they'd charge me 40% of the price plus what it costs to buy new tickets "promised" to the buyerAll said was sorry
I listed concert tickets that I had originally bought from Ticketmaster on this siteThe PDF version of the tickets was not immediately available and wouldn't be until days before said concertI had to list this specific date on stubhub before being able to lost the tickets for saleThe concert was in September and my tickets sold via an outside source in AugustI immediately logged in to stubhub to delete the listing only to find that when I followed the FAQ directions directly from*** my only option was to upload the PDF of the tickets or edit the details like section and rowI did NOT have the option to delete or deactivateLet me be clear, this was by clicking on Listings, and utilizing the drop down arrowIn a very unfortunate timing issue, this was right in the middle of* *** *** *** *** I tried calling for over an hour and could not get through to an agentI was also on the chat feature and it kept saying *searching* an agent will be with
This complaint is about a business practice by StubHub that I believe to be unethical at best, unlawful at worstStubHub is charging exorbitant penalty fees to Sellers who inadvertently make mistakes with their ticket sales listingsThe punishment *** *** *** *** *** doesn't seem to fit the crime and StubHub is making millions off of every day people who can't afford the feesThis is essentially the equivalent to a realtor charging a Seller thousands of dollars after they realized the square footage in their listing was incorrectHere's an example of my experience: I recently tried to sell tickets to a sporting event on StubHubI accidentally posted my quantity as tickets, when in reality, I only had ticketsIt was an honest mistakeI didn't realize my error until my tickets had soldUpon realizing my error, I immediately contacted StubHub via phone and spoke to an agentThe agent informed me that StubHub would contact the buyer and give them options: (
DO NOT DO BUSINESS WITHThey have the worst customer service out thereI recently bought a parking pass for a 49ers game from them and they delivered the wrong pass and then refused to give me a refundWhen I called my credit card company for a chargeback, they deactivated my account saying I had to drop the request or I would be deactivated foreverNice customer service Stubhub!! F-
BEWARE - I bought tickets in April, never physically received them but was charged for them, was told (by StubHub) I'll receive them via *** before concert date (March 2019)Last week, I decided to sell them (family emergency), via StubHub-they sold, never paid, 1st told (by StubHub) there was a *** tracking issue with original tickets, few days later told (by StubHub) that the rep made a mistake, I wont be paid until I receive the tickets (by March 2019), now the tickets and my money are in StubHub limbo! I got nothing, StubHub doesn't care!
I ordered tickets from STUB Hub $*** **They were never deliveredCalled company and asked if the tickets could be reprintedStated that they would find outCalled several times after to cancel order completely
Hey guys, I am simply trying to list my season tickets in bulk for the upcoming MLB *** SeasonStubhub offers the option to list in bulk but it doesn't seem to workI tried live chat twice and they really have no ideaBelow is a pasted copy of the second conversationI want to note that I am not trying to get the live chat person in trouble as I believe she did everything she could, however the infrastructure of the support system is dysfunctional in my opinionThis issue I ran into last year as well and it's absolutely painstaking to have to list games individuallyI have tried multiple browsers regarding the bulk listingsAll I get is an error "There was a problem, please try again." One of the live chats suggested I clear cookies and such and try in multiples of I tried that and I got one step furtherI could price the tickets for the listing of 20, however, when I tried to create said listing, all that happened was the page refreshedLive chat's only suggestion was
Tickets were purchased for the *** *** concert on Nov 19, ***The concert started minutes late*** *** played songs then went on a extended rant before ending the showStubhub refuses to give refunds to a show that everyone was displeased in, this is a major media eventThis is what StubHubs live customer service chat had to say about my issue: *** *.: Per our Fan Protect Guarantee, if a show or event is cancelled and not rescheduled we will be issuing the refundPlease give us some time to get this worked out and we will email you an update for sureThe stubhub twitter says otherise, there is conflicting answers
I listed tickets to the *** *** Game for sale on stubhub.com the week *** Upon listing the (four tickets - sets of tickets) tickets, I realized I had mobile tickets and was unsure if I could sell them so I contacted the stubhub chat where I was advised step by step as to how to upload the tickets and was told the tickets were uploaded properly and I also asked the rep to check to ensure ability to deliver to buyerHe responded that they were goodI have a complete copy of the chatHe stated the tickets were ok and he was delivering them to the buyer so I was totally safeA few minutes prior to game time I received an email from Stubhub stating my sale was cancelled because the tickets I delivered were not validI called Stubhub immediately and tried to speak with someone who could help resolve the situationThey advised me that no one was available to assist and I would have to call during business hours due to the severity of the situationThey also
I purchased concert tickets for 6/9/** that cost $***The group has "postponed" all of their summer dates, not just this showI requested a refund as it will not be rescheduled anytime in the near future if at allTheir policy says that if a show is cancelled they will refund your moneyAs far as I am concerned they cancelled their entire summer tourI spoke with representatives, Ricordo and LloydLloyd was extremely rude and condescendingSuggesting that I contact the group to see when they are going to rescheduleThey expect me to be out this money, and just wait to see if the show is rescheduledI asked what the time frame is for rescheduling a showIf their policy says they refund for cancellations just when does it become a cancellation if the group doesn't reschedule? Of course they don't have an answerI have spent a lot of money at Stub Hub and don't appreciate the way I was treated, and their could care less attitudeAccording to the groups social media site t
I bought a days ticket on StubHub for EDC Las Vegas When I tried to register my ticket (which was a wristband) prior to the event, I wouldn't work so I called the costumer serviceThey told me that as long as I had the wristband I was fine, even if the previous owner had registered it to his name before selling it, and that I would be able to enter the festival no matter whatThe wristband worked fine the two first nights, but I couldn't get in on the third nightI was told that the original buyer cancelled the order and got a refound, and that the wristband I was carrying was worthlessI had paid dollars of hotel and shuttle just for that day, and I paid dollars of services on top of the dollars of ticket to StubHubAll that to have a ticket that didn't guarantee me access to the festivalNowhere was it said that the wristband was already registered to another name, or that it could be cancelled by the original buyer when I bought itSince it was 10pm on a Sunday night I couldn't reach costumer service and had to take the shuttle back to my Hotel aloneI called their costumer service the next day and had to wait at least 15min before I got transferred to someone who took all the info and told me I would get an estimation of my refund within 48hrsdays later I called again since I had no news, and they told me they had no trace of me calling the week before!
The people who work at the costumer service are nice, but that's the only good point! No organisation and no good tracking of problemsFinally they got me to talk to a manager, who said they were waiting for information from the seller to proceed to refund 1/of the ticket price to meThe seller who scammed me in the first place! And they don't care that you spent a lot of money and that you travelled two states to get to the event, they only refund 1/3rd of the ticket, even though they say they are 100% guaranteedI will NEVER use StubHub again, and I suggest that you use other sites that truly guarantee the integrity of the tickets
We purchased tickets from Stubhub for a football game The tickets we fairly pricey for the game we were buying for, but the "view" on the website appeared to be great seats However, when we got there, not only was the view that was shown on the site - not the view we got but we could not see the game at all! The seats were literally below the field, behind bushes We contacted Stubhub about this issue but they had no concern that they were selling tickets that we not "advertised" correctly The customer service was horrible! Think twice before buying anything from Stubhub, you do not know what you will get and customer service does not exist with this company!!
Stub Hub took $*** from our bank account for a purchase that we never made or authorizedThey have no explanation as to why and no urgency to correct the situationThis is stealing and may cause penalty fees to our bank account which they say they will not reimburse and we feel this is wrong
I am a *** season ticket holder for the past years, and was in the same section last year (section 107)Last year the section was labeled as "Lower Level Baseline", and this year the section is labeled as "Baseline"This I realized gives all tickets being resold on this site the "worst value rating" because there is no prior years data to compare it to (since the "baseline" section didn't existThis does not only affect meIt affects many hundreds of people selling tickets in these sectionsWe are not getting the same opportunity to sell these seats based on their value ratingI called them to inform them of the issue, and explained that they are losing thousands of dollars as wellThey proceeded to give me the worst customer service I have ever experiencedThey told me the issue was my fault, and that I couldn't get a resolutionWhen I saw that it was an ongoing issue, I called againThey seemed to understand the issue and said they couldn't do anything about it, then pr
As a seller, you're at risk of being taken advantage of and getting charged your ticket amount + a penalty feeDespite sending them the original tickets, receipts, and email confirmations that show my valid purchase for Afropunk Music Festival, StubHub claims that without a ticket scan report from the venue - they will assume the tickets are invalidAnd because *** *** and *** *** *** ** *** won't respond to requests for the ticket scan reports for the venue - I am now being chargedAs a seller, think twice before using StubhubTheir policies assume you are responsible for holding the organizers and ticket distributors accountableYou are presumed guilty before proven innocent - even if you share your good faith attempts at contacting organizers and it's not your fault if they don't respondAll of this, by the way, despite actually being able to provide valid proof of your ticket's validity via the original tickets and receiptsI didn't think to check up on Stubhub before using them - I hope this helps someone else avoid a costly and frustrating mistake
I purchased tickets months before the concert, I was told the tickets were delivered but I did not receive themThey were sent via mail and put in my mailboxMy mail unfortunately often ends up in a neighbors mailbox, this is not a safe way to deliver expensive ticketsI called Stub Hub and was told the seller could not have the tickets reprinted, this seemed very suspicious to me, why would you not be able to have the tickets reprinted unless they were obtained in a strange way???? I had no re-courseSo first I would not purchase tickets from these peopleIf you want to go ahead and purchase anyway make sure you have them sent certified or return receipt where a signature is requiredAlso, I would make sure they can be reprinted
This complaint is in reference to StubHub Order #*** in which I am the seller of concert ticketsI first listed two tickets on StubHub for sale on April 15, ***The listing ID was ***, and the date of the event was 6/10/**I listed the "tickets in-hand date" as 5/13/** because that is when I was supposed to receive the tickets by from ***The tickets were sold on StubHub the following day on April **, ***May 13, *** arrived and I still had not received my tickets from ***I had called them twice regarding their whereabouts and they told me there was a delay in the shipping and they had just shipped them and I would have them soonSo on May 13, *** I logged onto StubHub and changed the "tickets in-hand date" to 5/20/**The email confirmation I received from StubHub stated "If you don't hear from us within next hours, the buyer is ok with the date change"I did not hear from StubHub so I assumed everything was okMay 20, *** arrived and I still
I was charged for a purchase that I did not authorize The company will not refund my money
I was charged $for a purchase that I did not make on 2/7/ I immediately contacted Stubhub when PayPal notified me of the purchase, about minutes after the actual purchase on the Stubhub site The company refused to refund my money I expect that I will be refunded the amount in full
I purchased two tickets on 3/11/*** through their siteAfter going through the checkout process I had read that the seats for handicap patrons onlyI immediately called their customer support five minutes after selecting order approval to reverse itI was advised that nothing could possibly be done even though a few minutes had passed since the purchaseI made it clear that it is not right to prohibit same day cancellation and I will file a dispute with my bankThe company representative advised that was an option but my account would be locked for a period of a monthI filed the dispute and it was denied by their company so funds were than deducted from my account by this company on 4/11/***I tried multiple times to get into my account since it been a "month" and was deniedOn 5/10/*** I contacted another representative from their company about the issue and was told that a specific department would have to get back to me in order to activate my accountI provided my phon
I attempted to purchase tickets with Stubhub on Wed 9/7/** for a *** vs *** NFL football game for Thursday September 8, *** at *** *** *** in ***, **I choose seats for this game for my husband and I, totaling $*** and went though all the steps to complete purchaseAfter hitting submit for the purchase, a screen immediately popped up saying these seats were no longer availableThere was never a screen that popped up indicating that I had successfully purchased those ticketsOn the screen that immediately followed the attempted purchase, (the same screen that said the tickets were no longer available), there was only one option and that was to return to previous ticket search pageI presumed this meant that someone else purchased these specific seats while I was going through the processI did not have additional search screens open and was not looking on multiple windows or distracted in anyway during this timeI never received any confirmation of purch
I had trouble uploading the barcodes and then it went on to let someone purchase my ***-*** tickets for $** eachI called to ask them to fix their mistake and all they could say was "Sorry"If the site malfunctioned, there was no reason to not make a change in the orderIt was a maximum of seconds after "You've sold the tickets" to me calling about fixing the problemIf I wanted to dispute it they'd charge me 40% of the price plus what it costs to buy new tickets "promised" to the buyerAll said was sorry
I listed concert tickets that I had originally bought from Ticketmaster on this siteThe PDF version of the tickets was not immediately available and wouldn't be until days before said concertI had to list this specific date on stubhub before being able to lost the tickets for saleThe concert was in September and my tickets sold via an outside source in AugustI immediately logged in to stubhub to delete the listing only to find that when I followed the FAQ directions directly from*** my only option was to upload the PDF of the tickets or edit the details like section and rowI did NOT have the option to delete or deactivateLet me be clear, this was by clicking on Listings, and utilizing the drop down arrowIn a very unfortunate timing issue, this was right in the middle of
* *** *** *** *** I tried calling for over an hour and could not get through to an agentI was also on the chat feature and it kept saying *searching* an agent will be with
This complaint is about a business practice by StubHub that I believe to be unethical at best, unlawful at worstStubHub is charging exorbitant penalty fees to Sellers who inadvertently make mistakes with their ticket sales listingsThe punishment *** *** *** *** *** doesn't seem to fit the crime and StubHub is making millions off of every day people who can't afford the feesThis is essentially the equivalent to a realtor charging a Seller thousands of dollars after they realized the square footage in their listing was incorrectHere's an example of my experience: I recently tried to sell tickets to a sporting event on StubHubI accidentally posted my quantity as tickets, when in reality, I only had ticketsIt was an honest mistakeI didn't realize my error until my tickets had soldUpon realizing my error, I immediately contacted StubHub via phone and spoke to an agentThe agent informed me that StubHub would contact the buyer and give them options: (
DO NOT DO BUSINESS WITHThey have the worst customer service out thereI recently bought a parking pass for a 49ers game from them and they delivered the wrong pass and then refused to give me a refundWhen I called my credit card company for a chargeback, they deactivated my account saying I had to drop the request or I would be deactivated foreverNice customer service Stubhub!! F-
BEWARE - I bought tickets in April, never physically received them but was charged for them, was told (by StubHub) I'll receive them via *** before concert date (March 2019)Last week, I decided to sell them (family emergency), via StubHub-they sold, never paid, 1st told (by StubHub) there was a *** tracking issue with original tickets, few days later told (by StubHub) that the rep made a mistake, I wont be paid until I receive the tickets (by March 2019), now the tickets and my money are in StubHub limbo! I got nothing, StubHub doesn't care!
I ordered tickets from STUB Hub $*** **They were never deliveredCalled company and asked if the tickets could be reprintedStated that they would find outCalled several times after to cancel order completely
Hey guys, I am simply trying to list my season tickets in bulk for the upcoming MLB *** SeasonStubhub offers the option to list in bulk but it doesn't seem to workI tried live chat twice and they really have no ideaBelow is a pasted copy of the second conversationI want to note that I am not trying to get the live chat person in trouble as I believe she did everything she could, however the infrastructure of the support system is dysfunctional in my opinionThis issue I ran into last year as well and it's absolutely painstaking to have to list games individuallyI have tried multiple browsers regarding the bulk listingsAll I get is an error "There was a problem, please try again." One of the live chats suggested I clear cookies and such and try in multiples of I tried that and I got one step furtherI could price the tickets for the listing of 20, however, when I tried to create said listing, all that happened was the page refreshedLive chat's only suggestion was
Tickets were purchased for the *** *** concert on Nov 19, ***The concert started minutes late*** *** played songs then went on a extended rant before ending the showStubhub refuses to give refunds to a show that everyone was displeased in, this is a major media eventThis is what StubHubs live customer service chat had to say about my issue: *** *.: Per our Fan Protect Guarantee, if a show or event is cancelled and not rescheduled we will be issuing the refundPlease give us some time to get this worked out and we will email you an update for sureThe stubhub twitter says otherise, there is conflicting answers
I listed tickets to the *** *** Game for sale on stubhub.com the week *** Upon listing the (four tickets - sets of tickets) tickets, I realized I had mobile tickets and was unsure if I could sell them so I contacted the stubhub chat where I was advised step by step as to how to upload the tickets and was told the tickets were uploaded properly and I also asked the rep to check to ensure ability to deliver to buyerHe responded that they were goodI have a complete copy of the chatHe stated the tickets were ok and he was delivering them to the buyer so I was totally safeA few minutes prior to game time I received an email from Stubhub stating my sale was cancelled because the tickets I delivered were not validI called Stubhub immediately and tried to speak with someone who could help resolve the situationThey advised me that no one was available to assist and I would have to call during business hours due to the severity of the situationThey also
I purchased concert tickets for 6/9/** that cost $***The group has "postponed" all of their summer dates, not just this showI requested a refund as it will not be rescheduled anytime in the near future if at allTheir policy says that if a show is cancelled they will refund your moneyAs far as I am concerned they cancelled their entire summer tourI spoke with representatives, Ricordo and LloydLloyd was extremely rude and condescendingSuggesting that I contact the group to see when they are going to rescheduleThey expect me to be out this money, and just wait to see if the show is rescheduledI asked what the time frame is for rescheduling a showIf their policy says they refund for cancellations just when does it become a cancellation if the group doesn't reschedule? Of course they don't have an answerI have spent a lot of money at Stub Hub and don't appreciate the way I was treated, and their could care less attitudeAccording to the groups social media site t
I bought a days ticket on StubHub for EDC Las Vegas When I tried to register my ticket (which was a wristband) prior to the event, I wouldn't work so I called the costumer serviceThey told me that as long as I had the wristband I was fine, even if the previous owner had registered it to his name before selling it, and that I would be able to enter the festival no matter whatThe wristband worked fine the two first nights, but I couldn't get in on the third nightI was told that the original buyer cancelled the order and got a refound, and that the wristband I was carrying was worthlessI had paid dollars of hotel and shuttle just for that day, and I paid dollars of services on top of the dollars of ticket to StubHubAll that to have a ticket that didn't guarantee me access to the festivalNowhere was it said that the wristband was already registered to another name, or that it could be cancelled by the original buyer when I bought itSince it was 10pm on a Sunday night I couldn't reach costumer service and had to take the shuttle back to my Hotel aloneI called their costumer service the next day and had to wait at least 15min before I got transferred to someone who took all the info and told me I would get an estimation of my refund within 48hrsdays later I called again since I had no news, and they told me they had no trace of me calling the week before!
The people who work at the costumer service are nice, but that's the only good point! No organisation and no good tracking of problemsFinally they got me to talk to a manager, who said they were waiting for information from the seller to proceed to refund 1/of the ticket price to meThe seller who scammed me in the first place! And they don't care that you spent a lot of money and that you travelled two states to get to the event, they only refund 1/3rd of the ticket, even though they say they are 100% guaranteedI will NEVER use StubHub again, and I suggest that you use other sites that truly guarantee the integrity of the tickets