BEWARE NEVER DO BUSINESS WITH THEM AGAIN I have bought and sold tickets for years, this company is lost they have no idea what they are doing Payments show up late if at all, do not use will charge you too much and than not even pay you
I've paid for tickets $675.35, on the tickets price printed as $for each which should've cost me $It was not disclosed that the tickets value are way lower then what I paid!
Customer service said the prices are driven by supply and demand, so I've checked the Venue organizer (*** *** ** **), they have on sale a lot of comparable tickets for the amount of $or lowerThis is a clear FRAUD and StubHub has taken no actions to prevent it!
Uploaded tickets to be sold as I had done numerous times before, and a week after tickets had been sold and monies delivered, sale was canceled because of (what they claim) was an incorrect listingIsn't stubhubs upload system supposed to verify the listing i.eSeats/rows and if the tickets are behind the stage it's obviously a limited view seatSo because of an honest oversight which honestly I didn't know was my responsibility to double check, I got hit with a full refund and a 40% surchargeRidiculous....Won't be using this rip-off company ever again...Plenty of other services available!
StubHub offers Wheelchair accessible seats to many events and creates traps for consumers like myself by claiming to disclose this fact, but really at the end of the day, they are hoping for exactly what happened in my caseI recently spent an entire paycheck buying Hamilton tickets for my daughter for ChristmasAfter receiving the confirmation of the sale, I noticed in very prevalent wrting that the seats I purchased were for wheelchair only folksNot more than minutes later I called them very concerned to alert them of this mistakeminutes after I hit the order button!! Their answer was, too bad, you own these tickets, but if you would like, we will relist the seats for youThis is how they make their moneyI was so blown away, They said that they disclosed this to me, and while I never acknowledged disclosure by checking a box, or signing something, they claim it's my tough luckI pleaded and told them that I didn't see this until after and even took a screenshot to prove
never using @StubHub ever again, nothing but a scamthis is the second incident I have had with themI listed my tickets on there for $but when I got the confirmation email of the sale, it said they were sold for $70, which I never approvedI called customer support and they said I made the change to the price today, where I know for a fact I haven't changed the price since yesterday, I didn't even log into stubhub todayWhen I logged in while on the phone with customer service, the page where my listing was appeared and showed my listed price at $77!! Never changedI sent the screenshot to them, and they said nothing of it other than "thank you for sending this information"I was transferred to a supervisor after an ungodly amount of time, to which finally I had a supervisor that essentially just said word for word what the support agent saidAnd when I expressed that their business practice was illegal and I am willing to take legal action, they told me to "Think about what I'm saying"I am astonishedAfter reaching a standstill in the conversation, the support agent eventually stopped talking, just out of the blueI remained on the line for another minutes, nobody talking, but I could hear the background noiseI kept asking if anybody was there and what was going on, to which there was no responseEventually, they hung up the phoneThis was a minute call of nothing but covering up an issue on their end, resulting into illicit business practice, and further taking advantage of their clients*** @StubHubNever use their service, and spread the word, this is not okayThis is my second incident with them
Stub Hub promised my tickets would be delivered by the time the NFL game started, which they were notThey also guaranteed the tickets if I had any problemsIt took over hours after my purchase to figure out why my tickets were not in my accountThe tickets were then emailed to me minutes before kick offWhen I got to the gate of the stadium, I was told I needed to print my tickets which Stub Hub did not inform meI had to leave the stadium and it took me over an hour to find a hotel to print my ticketsI finally was able to enter the stadium around half-timeI missed out on half of the game and over 2/3'rds of the time I paid for in order to experience the great seats purchasedI do not think I should be charged for an issue on Stub Hubs platform or because they failed to disclose how the tickets needed to be shown to enter the stadium
I purchased 'VIP' tickets for a concert from www.stubhub.com after being assured that they would include the extras included in the ticket selection description for the 'VIP' level of tickets soldThese extras included but are not limited to a special event lanyard, poster, early admission to the event for a meet & greet and pictures with the bandI purchased the tickets solely after the assurance by one of their customer service representatives (David L.) via live online chat that the VIP tickets did include all the extras mentioned in the VIP level ticket description in the seating map picture on the event pageJust to make sure that this was indeed true, I contacted customer service through live online chat again after purchasing the tickets, and again was assured (by Omar Pthis time) that the VIP extras mentioned were included in the purchase of the VIP tickets from their websiteOnce I arrived at the event, I was informed that the tickets I purchased from stubhub did not
Stubhub is having technical issues since Friday of last week and I can still not access my accountThey cannot provide a timeframe of when the issue will be resolvedBe careful setting up an any listings to Sell as you may not have ability to modify them
I ordered tickets to Chicago the Musical at the Fox Theater in StLouis on March 4, I placed the order ***) on December 7, The tickets were sent to the address I lived at when I created the account over years agoI wasn't asked to verify my mailing address and it seems odd the system wouldn't show a notification when my billing address didn't matchIt looks like this is an issue for many patrons of StubhubI immediately contacted customer service via chat on their website when I got the confirmation of delivery email on December 12th and noticed the address was incorrectThe customer service rep reached out to the seller to see about getting a reprint and told me they'd be in touch via email once they heard backShe did also say that sometimes there is a fee for reprints and asked if I would be okay paying that to which I said yesThe next day, December 13, 2017, I received the following emailHello Candace, Thank you for contacting StubHubWe are follo
I paid for four tickets for Foo Fighters for July 7th in Camden NJ Today I got a call from Stub Hub telling me that the tickets were sold from under me and offered far inferior seats The concert is this SaturdayThey have had my money for months The excuse I was given was that the sellers have arrangements with the venue I don't even know what this means I paid a lot of money for good tickets a long time ago I will never deal with Stub Hub again
Yesterday I bought what I thought was two tickets to Kaboo music festival for the whole weekendHowever when I received my tickets it was just for one dayTo me this is the classic bait and switch en ethical marketingIt is supposed to be per to per ticket sales, however the single day tickets were not even available when I purchase mine yesterday August 9th When I contacted customer service they were not willing to issue a refund and would not answer my questions, instead gave a company statementI would not recommend anyone do business with Stub Hub
I was attempting to sell tickets to the *** *** *** ***I had two tickets to each of the following games: *** vs *** and *** vs ***In order to sell the tickets I had to follow a complex process, of which included turning my tickets over to the *** *** office which I did on June 7, ***The *** *** office posted the tickets on my behalf and never mentioned any disclaimers or the fact that the tickets would be removed from the site days prior to the eventIf I was told this I would have never turned them over to stub hubI noticed on monday June 13th the the listings were removedI immediately contacted customer service and they were going to look into thisthroughout the week I was told it was being investigatedfinally on friday june I contacted the *** office and was told they were removed due to the fact that it was close to the gameI was never told this and asked for a refund and the *** office indicated this had to be escalated to th
Purchased tickets for ACDC paid for what was showed online to be lower section front seats received wrong tickets seats next to us were $
Bought tickets to ACDC for lower section front seats paid for seats,according to dome seating chart provided at stubhub we were in lower front seating section AThe tickets that were delivered to us were for upper section row x where others paid per seatComplained to stubhub and we're told the tickets we received were an upgrade,the seating chart listed on liNE was incorrect email confirnation did not match seats viewed during purchase and did not match tickets delivered
I recently purchased parking passes from StubHub and have had issues with them that seem pretty cut and dry, but I have had no luck in getting a clear answerOn *** I purchased two parking tickets for *** to Lot in *** ** for the *** *** football gamesThe purpose behind these tickets was to get two spots in a parking lot next to each other so my friends and I could stailgates before the home games on each Saturday(Picture of order saying Lot 1) When I received my tickets in the mail though, I was shocked to see that the tickets said *** ** on them instead of 'Lot 1', since Lot was what was advertised on the StubHub websiteYou can imagine my concern since tailgating in a parking garage isn't possible(Picture of tickets saying *** *** I figured this would be an easy issue to resolve since I didn't get what was advertised, but that wasn't the caseI spent over an hour on the phone with StubHub's Customer Service team and attempted to ex
I purchased tickets through StubHub.com on February 2nd for a Boston Bruins and Maple Leafs game for February 3rdI had purchased three tickets; one for myself, and two for my little brothersUpon arrival we were baffled that my ticket scanned with a green check mark and the other two tickets scanned with a large red X saying "Invalid"I replied to the Usher "I just purchased these from Stubhub what do I do?" his response was to call and could not offer much more advice because the tickets were purchased through a third partyWhen we tried to call, we found stub hubs pacific hours prevented us from reaching anyone so we left the venue with our heads low, two crying children and drove homeThe following day I called to state my caseI was refunded within a day(Thanks!)But thenunexpectedly the was removed AGAIN from account with out any knowledge or attempt to reach me personallyI called, I chatted, and I called againStubHub customer service refused to let me sp
Have used for YEARS They said they sent tickets, the new mobile tickets, never got an email, yet they said they saw viewed I asked them very nicely to show me they were viewed and they declined I put in a discrepancy with *** whom they showed a log of viewed, no real proof like a read receipt or notify, just a made up internal document They also sent a message to me that they were deactivating my account Must've spent 40K with corp They're stupid Go elsewhere
I sold tickets through stubhub.comI clearly read the agreement at time of sale and the agreement states that I would be paid the money owed in business daysdays later I have still not received my moneyI have contacted customer service multiple times and each time they threatened to charge my card a fee for giving them issues
Stubhub will not delete my account per my requestBACKSTORY: I never used StubHub before and first set up an account online with StubHub in Oct or *** ** *** with the intent to resell a ticketI never ended up proceeding to post the ticket for sale due to StubHubI contacted StubHub to request to delete my accountThe person I spoke to said they can only deactivate the accountI don't want StubHub having even the smallest amount of info on me, especially when I never used their service and account that was open for about a week or twoIn the meantime, I logged in to deleted as much account info as their system allowed and then called in to at least request deactivationI want this account deleted as I don't even want StubHub to have my email address or any other info that they may still have accessible to themI have pasted below the StubHub email response *** *** *** *** after making my request by phone (as StubHub doesn't allow account deactivation requests to be made by e
Stub Hub is in fact a complete scamDo not use them for anythingYou are much better off buying tickets directly from the venueThe mark up is times the actual cost of the tickets and they add on all kinds of service fees without disclosing them upfrontTheir emails state "100% guaranteed or your money will be fully refunded" but, that is a lieThey will not refund your moneyWe purchased tickets to an event and they emailed the tickets but, the email would not open after many, many triesFinally contacted "Customer Service" who refused to help and refused to refund the moneyAfter almost an hour on the phone and talking to a supervisor (left on hold for at least minutes) finally they re-emailed the tickets so that they could be printed but, did not get the refund as advertised and requestedThen found out that the tickets were triple the cost that they should have beenGet the word out, never use Stub Hub
BEWARE NEVER DO BUSINESS WITH THEM AGAIN I have bought and sold tickets for years, this company is lost they have no idea what they are doing Payments show up late if at all, do not use will charge you too much and than not even pay you
I've paid for tickets $675.35, on the tickets price printed as $for each which should've cost me $It was not disclosed that the tickets value are way lower then what I paid!
Customer service said the prices are driven by supply and demand, so I've checked the Venue organizer (*** *** ** **), they have on sale a lot of comparable tickets for the amount of $or lowerThis is a clear FRAUD and StubHub has taken no actions to prevent it!
Uploaded tickets to be sold as I had done numerous times before, and a week after tickets had been sold and monies delivered, sale was canceled because of (what they claim) was an incorrect listingIsn't stubhubs upload system supposed to verify the listing i.eSeats/rows and if the tickets are behind the stage it's obviously a limited view seatSo because of an honest oversight which honestly I didn't know was my responsibility to double check, I got hit with a full refund and a 40% surchargeRidiculous....Won't be using this rip-off company ever again...Plenty of other services available!
StubHub offers Wheelchair accessible seats to many events and creates traps for consumers like myself by claiming to disclose this fact, but really at the end of the day, they are hoping for exactly what happened in my caseI recently spent an entire paycheck buying Hamilton tickets for my daughter for ChristmasAfter receiving the confirmation of the sale, I noticed in very prevalent wrting that the seats I purchased were for wheelchair only folksNot more than minutes later I called them very concerned to alert them of this mistakeminutes after I hit the order button!! Their answer was, too bad, you own these tickets, but if you would like, we will relist the seats for youThis is how they make their moneyI was so blown away, They said that they disclosed this to me, and while I never acknowledged disclosure by checking a box, or signing something, they claim it's my tough luckI pleaded and told them that I didn't see this until after and even took a screenshot to prove
never using @StubHub ever again, nothing but a scamthis is the second incident I have had with themI listed my tickets on there for $but when I got the confirmation email of the sale, it said they were sold for $70, which I never approvedI called customer support and they said I made the change to the price today, where I know for a fact I haven't changed the price since yesterday, I didn't even log into stubhub todayWhen I logged in while on the phone with customer service, the page where my listing was appeared and showed my listed price at $77!! Never changedI sent the screenshot to them, and they said nothing of it other than "thank you for sending this information"I was transferred to a supervisor after an ungodly amount of time, to which finally I had a supervisor that essentially just said word for word what the support agent saidAnd when I expressed that their business practice was illegal and I am willing to take legal action, they told me to "Think about what I'm saying"I am astonishedAfter reaching a standstill in the conversation, the support agent eventually stopped talking, just out of the blueI remained on the line for another minutes, nobody talking, but I could hear the background noiseI kept asking if anybody was there and what was going on, to which there was no responseEventually, they hung up the phoneThis was a minute call of nothing but covering up an issue on their end, resulting into illicit business practice, and further taking advantage of their clients*** @StubHubNever use their service, and spread the word, this is not okayThis is my second incident with them
Stub Hub promised my tickets would be delivered by the time the NFL game started, which they were notThey also guaranteed the tickets if I had any problemsIt took over hours after my purchase to figure out why my tickets were not in my accountThe tickets were then emailed to me minutes before kick offWhen I got to the gate of the stadium, I was told I needed to print my tickets which Stub Hub did not inform meI had to leave the stadium and it took me over an hour to find a hotel to print my ticketsI finally was able to enter the stadium around half-timeI missed out on half of the game and over 2/3'rds of the time I paid for in order to experience the great seats purchasedI do not think I should be charged for an issue on Stub Hubs platform or because they failed to disclose how the tickets needed to be shown to enter the stadium
I purchased 'VIP' tickets for a concert from www.stubhub.com after being assured that they would include the extras included in the ticket selection description for the 'VIP' level of tickets soldThese extras included but are not limited to a special event lanyard, poster, early admission to the event for a meet & greet and pictures with the bandI purchased the tickets solely after the assurance by one of their customer service representatives (David L.) via live online chat that the VIP tickets did include all the extras mentioned in the VIP level ticket description in the seating map picture on the event pageJust to make sure that this was indeed true, I contacted customer service through live online chat again after purchasing the tickets, and again was assured (by Omar Pthis time) that the VIP extras mentioned were included in the purchase of the VIP tickets from their websiteOnce I arrived at the event, I was informed that the tickets I purchased from stubhub did not
Stubhub is having technical issues since Friday of last week and I can still not access my accountThey cannot provide a timeframe of when the issue will be resolvedBe careful setting up an any listings to Sell as you may not have ability to modify them
I purchased Nicki Minaj tickets from StubHub for Octoberthe concert was cancelled and now StubHub won't refund my money back!
I ordered tickets to Chicago the Musical at the Fox Theater in StLouis on March 4, I placed the order ***) on December 7, The tickets were sent to the address I lived at when I created the account over years agoI wasn't asked to verify my mailing address and it seems odd the system wouldn't show a notification when my billing address didn't matchIt looks like this is an issue for many patrons of StubhubI immediately contacted customer service via chat on their website when I got the confirmation of delivery email on December 12th and noticed the address was incorrectThe customer service rep reached out to the seller to see about getting a reprint and told me they'd be in touch via email once they heard backShe did also say that sometimes there is a fee for reprints and asked if I would be okay paying that to which I said yesThe next day, December 13, 2017, I received the following emailHello Candace, Thank you for contacting StubHubWe are follo
I paid for four tickets for Foo Fighters for July 7th in Camden NJ Today I got a call from Stub Hub telling me that the tickets were sold from under me and offered far inferior seats The concert is this SaturdayThey have had my money for months The excuse I was given was that the sellers have arrangements with the venue I don't even know what this means I paid a lot of money for good tickets a long time ago I will never deal with Stub Hub again
Yesterday I bought what I thought was two tickets to Kaboo music festival for the whole weekendHowever when I received my tickets it was just for one dayTo me this is the classic bait and switch en ethical marketingIt is supposed to be per to per ticket sales, however the single day tickets were not even available when I purchase mine yesterday August 9th When I contacted customer service they were not willing to issue a refund and would not answer my questions, instead gave a company statementI would not recommend anyone do business with Stub Hub
I was attempting to sell tickets to the *** *** *** ***I had two tickets to each of the following games: *** vs *** and *** vs ***In order to sell the tickets I had to follow a complex process, of which included turning my tickets over to the *** *** office which I did on June 7, ***The *** *** office posted the tickets on my behalf and never mentioned any disclaimers or the fact that the tickets would be removed from the site days prior to the eventIf I was told this I would have never turned them over to stub hubI noticed on monday June 13th the the listings were removedI immediately contacted customer service and they were going to look into thisthroughout the week I was told it was being investigatedfinally on friday june I contacted the *** office and was told they were removed due to the fact that it was close to the gameI was never told this and asked for a refund and the *** office indicated this had to be escalated to th
Purchased tickets for ACDC paid for what was showed online to be lower section front seats received wrong tickets seats next to us were $
Bought tickets to ACDC for lower section front seats paid for seats,according to dome seating chart provided at stubhub we were in lower front seating section AThe tickets that were delivered to us were for upper section row x where others paid per seatComplained to stubhub and we're told the tickets we received were an upgrade,the seating chart listed on liNE was incorrect email confirnation did not match seats viewed during purchase and did not match tickets delivered
I recently purchased parking passes from StubHub and have had issues with them that seem pretty cut and dry, but I have had no luck in getting a clear answerOn *** I purchased two parking tickets for *** to Lot in *** ** for the *** *** football gamesThe purpose behind these tickets was to get two spots in a parking lot next to each other so my friends and I could stailgates before the home games on each Saturday(Picture of order saying Lot 1) When I received my tickets in the mail though, I was shocked to see that the tickets said *** ** on them instead of 'Lot 1', since Lot was what was advertised on the StubHub websiteYou can imagine my concern since tailgating in a parking garage isn't possible(Picture of tickets saying *** *** I figured this would be an easy issue to resolve since I didn't get what was advertised, but that wasn't the caseI spent over an hour on the phone with StubHub's Customer Service team and attempted to ex
I purchased tickets through StubHub.com on February 2nd for a Boston Bruins and Maple Leafs game for February 3rdI had purchased three tickets; one for myself, and two for my little brothersUpon arrival we were baffled that my ticket scanned with a green check mark and the other two tickets scanned with a large red X saying "Invalid"I replied to the Usher "I just purchased these from Stubhub what do I do?" his response was to call and could not offer much more advice because the tickets were purchased through a third partyWhen we tried to call, we found stub hubs pacific hours prevented us from reaching anyone so we left the venue with our heads low, two crying children and drove homeThe following day I called to state my caseI was refunded within a day(Thanks!)But thenunexpectedly the was removed AGAIN from account with out any knowledge or attempt to reach me personallyI called, I chatted, and I called againStubHub customer service refused to let me sp
Have used for YEARS They said they sent tickets, the new mobile tickets, never got an email, yet they said they saw viewed I asked them very nicely to show me they were viewed and they declined I put in a discrepancy with *** whom they showed a log of viewed, no real proof like a read receipt or notify, just a made up internal document They also sent a message to me that they were deactivating my account Must've spent 40K with corp They're stupid Go elsewhere
I sold tickets through stubhub.comI clearly read the agreement at time of sale and the agreement states that I would be paid the money owed in business daysdays later I have still not received my moneyI have contacted customer service multiple times and each time they threatened to charge my card a fee for giving them issues
Stubhub will not delete my account per my requestBACKSTORY: I never used StubHub before and first set up an account online with StubHub in Oct or *** ** *** with the intent to resell a ticketI never ended up proceeding to post the ticket for sale due to StubHubI contacted StubHub to request to delete my accountThe person I spoke to said they can only deactivate the accountI don't want StubHub having even the smallest amount of info on me, especially when I never used their service and account that was open for about a week or twoIn the meantime, I logged in to deleted as much account info as their system allowed and then called in to at least request deactivationI want this account deleted as I don't even want StubHub to have my email address or any other info that they may still have accessible to themI have pasted below the StubHub email response *** *** *** *** after making my request by phone (as StubHub doesn't allow account deactivation requests to be made by e
Stub Hub is in fact a complete scamDo not use them for anythingYou are much better off buying tickets directly from the venueThe mark up is times the actual cost of the tickets and they add on all kinds of service fees without disclosing them upfrontTheir emails state "100% guaranteed or your money will be fully refunded" but, that is a lieThey will not refund your moneyWe purchased tickets to an event and they emailed the tickets but, the email would not open after many, many triesFinally contacted "Customer Service" who refused to help and refused to refund the moneyAfter almost an hour on the phone and talking to a supervisor (left on hold for at least minutes) finally they re-emailed the tickets so that they could be printed but, did not get the refund as advertised and requestedThen found out that the tickets were triple the cost that they should have beenGet the word out, never use Stub Hub