I purchased an electronic ticket through the StubHub website to a San Jose Sharks vs Las Vegas Knights hockey game played on March Although I purchased and paid for the ticket on March 18, the company refused and/or failed to deliver the electronic ticketI contacted the company roughly times in attempt to receive the tickets without successAs of now (March 23), company has failed to provide reimbursement
TerribleI tried to list a concert ticket that I could not useWhen listing, I was not given any opportunity to choose a listing priceThe listing went live without my knowledge, with a price at about $below what I was planning to listSuddenly the ticket was bought, and I was expected to complete the sale despite the errorI went on the StubHub website, spent about an hour with a live agent who did not resolve the problemI am out $due to this misleading and faulty website
Someone purchased tickets on my stubhub account, I contacted their customer service times to have them refund my credit cardThey claim even though I do not know who bought the tickets, that it is considered "friendly fraud" and they can not refund meSomeone purchasing things with your credit card, without your permissionI do not know how they can be called "friendly" Their solution to resolving the issues was to help me (the victim) resell the tickets so I didn't lose out on the moneyThat is mind blowing to me, I did not purchase these ticketsI gave no permission to anyone purchasing these tickets and they are going to label it friendly fraudTwice I asked to speak to a manager and was placed on hold for a period of time, to have the same person come back on the lineFor her to only repeat that we cannot refund your money, but help you list the tickets ( and she said, to maybe even make money of them) Completely ignoring to get me someone higher up than her
On *** 12th I received a promotional email from StubHub regarding a $** off a purchase of a minimum of $*** order using the promo code ***CHECKOUTThe offer is valid thru ***, on*** I decided to purchase a ticket for the price of $*** with my *** card ending in *** including the $*** in StubHub fees, at the checkout I imputed the promo code that was given to me thru my email which was acceptedAfter clicking to pay I realized that the $** off coupon was not imputed with my order which should have been $***At 12:36pm pacific time I called StubHub for approx minutes seconds to speak with Mario who was the representative explaining my situation to see if I can get my $** off since I thought there was a computer glitchHe explained to me that I had to have a *** Checkout account for which I had no idea it ever existed nor was there ever a link on the original email to get me to open the account in order to qualify for the promotionI told Mario th
They provide two options listed a iOr iiDurning the cancelation procedure with absolutely no wording on stipulations between themI talked with Mackenzie through their customer service line who explained to me that they only acknowledge the first procedureThe two options provided then would be a blantant lie
I had called c**tom** service several days ago and have not heard backI purchased *** for ov** $for the Sept 29th *** ** *** match in *** a few weeks before the eventMy reference numb** is *** I provided my *** home address in ***, thinking that the ticket would be sent out well in advance of the event*** that was what I was told.The first notification I received that the *** were shipped out for delivery was the evening of Thursday Septemb** 27th, less than hrs before eventThe first attempt at delivery to my *** home was hrs before the eventShe was not home *** Septemb** 28th was h** wedding dayI spent almost one hour at h** wedding (And ov** $in phone charged to call ** *** **) trying to figure out where the *** were*** my call I was told I needed to go to *** *** (I was staying in *** ***) to retrieve the *** at the local post officeI did this on the day of the event, and I had to
I was purchasing two tickets to a concertI clicked on the concert I wanted, went thru the order process and when I got my tickets, they were for a totally different concertI contacted StubHub customer support and they told me there was no return policy even tho this was the incorrect concert that I was actually orderingThey said I could only relist the tickets for sale, but the incorrect concert is only a few days away and I have little chance of recouping my moneyI could not find the no return policy on the website
I'm never using StubHub again! They charged my credit card for an order that I did not placeWhen I contacted them to dispute the charge, they gave me the run-around...basically telling me that they would "look into it" and get back to me After several days, I receive an email telling me that the charge will not be reversed After being a loyal customer for several years, they reward me by charging me $for an order I never placed?!? I'm out!!
First let me start with the fact that I started my purchase for tickets to *** *** *** *** on 10/18/***These tickets where for my son's 21st birthday (witch is today)All he wanted was to attending this music festival with plus of this friendsThe day after my order, I received a email saying that my tickets we unavailable, but don't worry StubHub is working hard to find me a replacementA replacement was sent to us on 10/20/***However these tickets where unusable as whom ever was in charge of finding new tickets failed to read the details of tickets and sent us VIP ticketsThat would have been great but it states on the event website that "you must be to enter with a VIP ticket"I had to go out of my way to return tickets that should have never been sent to me, as I order tickets for and olderSo back to square oneI had to call StubHub and explain the situation and hope for new ticketsI called everyday until I finally got an email stating new
I sold a ticket on Stubhub and they claim that they sent the money to my bank accountMy bank is saying that they have no such transferStubhub is claiming that, even though they transferred the money, they have no record or reference number to give meI believe they stole the money from me and intended to make me believe it was lost somewhere in ***"After speaking to my bank, I am 100% confident that Stubhub is lying to me and has not sent me the money for the ticket I sold
This company has a hidden, arbitrary, and usurious fee policy on both sides of every transactionThey deceptively overcharged me on the original transaction and then are trying to cash in again on the supposed resale in lieu of a full or even partial refund for an additional $*** dollarsNew total for two seats is $***This is a complete outrageThis was their deceptive attempt at "customer service"Original - Order #*** *** and that doesn't include what they charged the seller for, which was not disclosed
In March I had a horrible experience with Stubhub where the main event of a fight I purchased tickets for was canceled and I had to waste a ton of time and ultimately get the Revdex.com involved to get a credit even though they have this great guarantee that they advertise Fast Forward to last month where I use the $credit and an additional $to purchase tickets weeks before a concert for me and my fiancé I was given an estimated delivery of a week before in my account Time comes and no tickets that delivered I call and the date is moved up, nothing that day call again, oh they are being overnighted and will arrive Sept 1st The Friday of labor day weekend Guess what No tickets I call last weekend and am told they will be delivered the 5th, the day of the concert, to my house, where no one will be bc My fiancé works in the bay and I am in Oakland at Kaiser with a sick kid every day It was impossible for us to actually use these tickets The representative this time
Went to purchase tickets to a show in New YorkCompared several seating options looking for a good seat at a good priceThe seat I ended up purchasing for $total was described as a “great value” and a really good seatOnce printed and at the venue, it turns out it was a $ticket with a PARTIAL VIEWI could not see anythingIf this was notated in the sales process it must have been in tiny printWhen I showed the ticket to the manager at the theater he shook his head and said “stubhub?”
I purchased tickets for $*** dollars a piece and my entire total was $***.I hit submit and realized the total was incorrect.I tried to contact the stub hub by chat right away they were closed.I told them what I just stated and they said I was charged $** something buying fee and a $*** charge for shipping.I was not shown either one if these charges nor is it stated on the website,I somewhat understand they shipping fee since it's coming from *** but there's options for people to download the tickets,shich wasn't an option for me.I asked for the buying fee back,and was told since it showed at check out,I'm not getting it back.S lo Thevrep told me where to go to and it still didn't show,she even called me and walked me through and it was not showing,even when I view my order through email it does not show.So I should have gotten a refund since the rep verified I couldn't see it,and I did not.She emailed me a breakdown that was not showing the time of purchase nor when she called m
This is an overall fail by StubHub in every wayI purchased set of club tickets to the*** ** *** on ***I received emails stating the orders and then got emails saying there was an issue and to pick up these orders at the box office will callUpon getting to the game only tickets were available at will callI then looked a my email and the other order was cancelled as they could not fulfill the order even though I received the email stating to pick them up at the box office will callI call StubHub and they proceed to tell me that they could not fill the order and they could not find any other club seats for the gameI was on the site and found plenty of seats in the club sectionThe agent was less then helpful and transferred me to another ticketing agency *** *** and told me I would have to purchase other ticketsto the gameI was promised a call back after the game and again the morning after with no callIs it policy to send your customers to other ticket
Dear Stub hub, I purchased tickets today from your web siteHowever when I paid for them the price was more than what they should have beenMy order number is Order#*** Please see the following explanationAs you can see by following the guidelines from stub hub I clicked on searching for prices with fees, the tickets I am looking at are the *** * when you click the add fees you find the price is listed as per ticketsHowever when you go to check out the total price is which is actually per ticketMaking the price for four tickets more than what is should beYes I should have checked the final price before checking out, my bad but I did not know that you would actually change the price per ticket from the order details page to the checkout pageI believe that that is a deceptive practiceAnd in fact after researching more found out that Stub hub is being sued because of deceptive pricing practices
Order #***I sold bona fide paper tickets on StubHub that were later deemed by Stubhub's process to NOT be legitimate ticketsThe buyer of my tickets allegedly was not able to enter the arena on the night of the showI had a minimum of three phone calls with StubHub, in each call was asked to take additional action to address the situation myself and to prove that the tickets were realI did everything requested, and was still told that I could not be paid for tickets that were not real and that maybe the original seller had issued me a ticket that did not work(I have been to over concerts and events in my life and have never had this problem with an actual paper ticket.) When I all of the additional work requested, I was still told there was nothing they could do and that I could not be paid for the tickets that I soldAs a result of this, I 1) was not able to go to the concert, 2) lost the money that I paid for the original tickets, 3) lost the opportunity to sell th
I upload all my *** season ticket games and have done so for the past yearsRecently a sale went through for next to nothing, tickets were sold for $** US when they cost about $*** USI contacted StubHub customer service to mention that this was in fact an error and this sale should have no gone throughThey informed me that this was a mistake I madeThere is not chance that would happen, I am very diligent about making sure I get a reasonable price for my ticketsI always double check to make sure what I would get in USD is reasonable when converted to CanadianThere is either a glitch with their site or literally as I was typing the amount, someone purchased the tickets before I entered the final digitWhen I chance the ticket price on my computer, there is not need to hit submit or anythingI literally delete and enter the price and it goes in, so obviously there is some sort of issue with their systemI feel they have changed this for the exact reason above, now I obviou
For the first time ever, I used Stub Hub to purchase a festival ticketThe purchase screen was frozen, I tried to press buy, nothing was working or processingI wasnt led to an error or a confirmation pageI checked my bank to make sure I wasnt charged, and lo and behold, I had debits on my account for*** * of the debits were immediately refunded, but were notI called to make sure of the could be refunded, and also to find out if I even received a ticket because I hadn't gotten any email or confirmationI was told I had no orders on my account, and no charges
I cancelled a listing in the StubHub system before a sale occurred, however, this cancellation did not take effec unbeknownst to me until well aftertSubsequently when the *** of the tickets occurred I cancelled and was charged a *** feeI attempted to cancelTheir system did not work properly and as a result I am being charged an exhorbitant feeFurthermore they have sent this debt to collectionsI would like this fee reversed from my accountI should not have to pay a fee for their system malfunctioning
I purchased an electronic ticket through the StubHub website to a San Jose Sharks vs Las Vegas Knights hockey game played on March Although I purchased and paid for the ticket on March 18, the company refused and/or failed to deliver the electronic ticketI contacted the company roughly times in attempt to receive the tickets without successAs of now (March 23), company has failed to provide reimbursement
TerribleI tried to list a concert ticket that I could not useWhen listing, I was not given any opportunity to choose a listing priceThe listing went live without my knowledge, with a price at about $below what I was planning to listSuddenly the ticket was bought, and I was expected to complete the sale despite the errorI went on the StubHub website, spent about an hour with a live agent who did not resolve the problemI am out $due to this misleading and faulty website
Someone purchased tickets on my stubhub account, I contacted their customer service times to have them refund my credit cardThey claim even though I do not know who bought the tickets, that it is considered "friendly fraud" and they can not refund meSomeone purchasing things with your credit card, without your permissionI do not know how they can be called "friendly" Their solution to resolving the issues was to help me (the victim) resell the tickets so I didn't lose out on the moneyThat is mind blowing to me, I did not purchase these ticketsI gave no permission to anyone purchasing these tickets and they are going to label it friendly fraudTwice I asked to speak to a manager and was placed on hold for a period of time, to have the same person come back on the lineFor her to only repeat that we cannot refund your money, but help you list the tickets ( and she said, to maybe even make money of them) Completely ignoring to get me someone higher up than her
On *** 12th I received a promotional email from StubHub regarding a $** off a purchase of a minimum of $*** order using the promo code ***CHECKOUTThe offer is valid thru ***, on*** I decided to purchase a ticket for the price of $*** with my *** card ending in *** including the $*** in StubHub fees, at the checkout I imputed the promo code that was given to me thru my email which was acceptedAfter clicking to pay I realized that the $** off coupon was not imputed with my order which should have been $***At 12:36pm pacific time I called StubHub for approx minutes seconds to speak with Mario who was the representative explaining my situation to see if I can get my $** off since I thought there was a computer glitchHe explained to me that I had to have a *** Checkout account for which I had no idea it ever existed nor was there ever a link on the original email to get me to open the account in order to qualify for the promotionI told Mario th
They provide two options listed a iOr iiDurning the cancelation procedure with absolutely no wording on stipulations between themI talked with Mackenzie through their customer service line who explained to me that they only acknowledge the first procedureThe two options provided then would be a blantant lie
I had called c**tom** service several days ago and have not heard backI purchased *** for ov** $for the Sept 29th *** ** *** match in *** a few weeks before the eventMy reference numb** is *** I provided my *** home address in ***, thinking that the ticket would be sent out well in advance of the event*** that was what I was told.The first notification I received that the *** were shipped out for delivery was the evening of Thursday Septemb** 27th, less than hrs before eventThe first attempt at delivery to my *** home was hrs before the eventShe was not home *** Septemb** 28th was h** wedding dayI spent almost one hour at h** wedding (And ov** $in phone charged to call ** *** **) trying to figure out where the *** were*** my call I was told I needed to go to *** *** (I was staying in *** ***) to retrieve the *** at the local post officeI did this on the day of the event, and I had to
I was purchasing two tickets to a concertI clicked on the concert I wanted, went thru the order process and when I got my tickets, they were for a totally different concertI contacted StubHub customer support and they told me there was no return policy even tho this was the incorrect concert that I was actually orderingThey said I could only relist the tickets for sale, but the incorrect concert is only a few days away and I have little chance of recouping my moneyI could not find the no return policy on the website
I'm never using StubHub again! They charged my credit card for an order that I did not placeWhen I contacted them to dispute the charge, they gave me the run-around...basically telling me that they would "look into it" and get back to me After several days, I receive an email telling me that the charge will not be reversed After being a loyal customer for several years, they reward me by charging me $for an order I never placed?!? I'm out!!
First let me start with the fact that I started my purchase for tickets to *** *** *** *** on 10/18/***These tickets where for my son's 21st birthday (witch is today)All he wanted was to attending this music festival with plus of this friendsThe day after my order, I received a email saying that my tickets we unavailable, but don't worry StubHub is working hard to find me a replacementA replacement was sent to us on 10/20/***However these tickets where unusable as whom ever was in charge of finding new tickets failed to read the details of tickets and sent us VIP ticketsThat would have been great but it states on the event website that "you must be to enter with a VIP ticket"I had to go out of my way to return tickets that should have never been sent to me, as I order tickets for and olderSo back to square oneI had to call StubHub and explain the situation and hope for new ticketsI called everyday until I finally got an email stating new
I sold a ticket on Stubhub and they claim that they sent the money to my bank accountMy bank is saying that they have no such transferStubhub is claiming that, even though they transferred the money, they have no record or reference number to give meI believe they stole the money from me and intended to make me believe it was lost somewhere in ***"After speaking to my bank, I am 100% confident that Stubhub is lying to me and has not sent me the money for the ticket I sold
This company has a hidden, arbitrary, and usurious fee policy on both sides of every transactionThey deceptively overcharged me on the original transaction and then are trying to cash in again on the supposed resale in lieu of a full or even partial refund for an additional $*** dollarsNew total for two seats is $***This is a complete outrageThis was their deceptive attempt at "customer service"Original - Order #*** *** and that doesn't include what they charged the seller for, which was not disclosed
In March I had a horrible experience with Stubhub where the main event of a fight I purchased tickets for was canceled and I had to waste a ton of time and ultimately get the Revdex.com involved to get a credit even though they have this great guarantee that they advertise Fast Forward to last month where I use the $credit and an additional $to purchase tickets weeks before a concert for me and my fiancé I was given an estimated delivery of a week before in my account Time comes and no tickets that delivered I call and the date is moved up, nothing that day call again, oh they are being overnighted and will arrive Sept 1st The Friday of labor day weekend Guess what No tickets I call last weekend and am told they will be delivered the 5th, the day of the concert, to my house, where no one will be bc My fiancé works in the bay and I am in Oakland at Kaiser with a sick kid every day It was impossible for us to actually use these tickets The representative this time
Went to purchase tickets to a show in New YorkCompared several seating options looking for a good seat at a good priceThe seat I ended up purchasing for $total was described as a “great value” and a really good seatOnce printed and at the venue, it turns out it was a $ticket with a PARTIAL VIEWI could not see anythingIf this was notated in the sales process it must have been in tiny printWhen I showed the ticket to the manager at the theater he shook his head and said “stubhub?”
I purchased tickets for $*** dollars a piece and my entire total was $***.I hit submit and realized the total was incorrect.I tried to contact the stub hub by chat right away they were closed.I told them what I just stated and they said I was charged $** something buying fee and a $*** charge for shipping.I was not shown either one if these charges nor is it stated on the website,I somewhat understand they shipping fee since it's coming from *** but there's options for people to download the tickets,shich wasn't an option for me.I asked for the buying fee back,and was told since it showed at check out,I'm not getting it back.S lo Thevrep told me where to go to and it still didn't show,she even called me and walked me through and it was not showing,even when I view my order through email it does not show.So I should have gotten a refund since the rep verified I couldn't see it,and I did not.She emailed me a breakdown that was not showing the time of purchase nor when she called m
This is an overall fail by StubHub in every wayI purchased set of club tickets to the*** ** *** on ***I received emails stating the orders and then got emails saying there was an issue and to pick up these orders at the box office will callUpon getting to the game only tickets were available at will callI then looked a my email and the other order was cancelled as they could not fulfill the order even though I received the email stating to pick them up at the box office will callI call StubHub and they proceed to tell me that they could not fill the order and they could not find any other club seats for the gameI was on the site and found plenty of seats in the club sectionThe agent was less then helpful and transferred me to another ticketing agency *** *** and told me I would have to purchase other ticketsto the gameI was promised a call back after the game and again the morning after with no callIs it policy to send your customers to other ticket
Dear Stub hub, I purchased tickets today from your web siteHowever when I paid for them the price was more than what they should have beenMy order number is Order#*** Please see the following explanationAs you can see by following the guidelines from stub hub I clicked on searching for prices with fees, the tickets I am looking at are the *** * when you click the add fees you find the price is listed as per ticketsHowever when you go to check out the total price is which is actually per ticketMaking the price for four tickets more than what is should beYes I should have checked the final price before checking out, my bad but I did not know that you would actually change the price per ticket from the order details page to the checkout pageI believe that that is a deceptive practiceAnd in fact after researching more found out that Stub hub is being sued because of deceptive pricing practices
Order #***I sold bona fide paper tickets on StubHub that were later deemed by Stubhub's process to NOT be legitimate ticketsThe buyer of my tickets allegedly was not able to enter the arena on the night of the showI had a minimum of three phone calls with StubHub, in each call was asked to take additional action to address the situation myself and to prove that the tickets were realI did everything requested, and was still told that I could not be paid for tickets that were not real and that maybe the original seller had issued me a ticket that did not work(I have been to over concerts and events in my life and have never had this problem with an actual paper ticket.) When I all of the additional work requested, I was still told there was nothing they could do and that I could not be paid for the tickets that I soldAs a result of this, I 1) was not able to go to the concert, 2) lost the money that I paid for the original tickets, 3) lost the opportunity to sell th
I upload all my *** season ticket games and have done so for the past yearsRecently a sale went through for next to nothing, tickets were sold for $** US when they cost about $*** USI contacted StubHub customer service to mention that this was in fact an error and this sale should have no gone throughThey informed me that this was a mistake I madeThere is not chance that would happen, I am very diligent about making sure I get a reasonable price for my ticketsI always double check to make sure what I would get in USD is reasonable when converted to CanadianThere is either a glitch with their site or literally as I was typing the amount, someone purchased the tickets before I entered the final digitWhen I chance the ticket price on my computer, there is not need to hit submit or anythingI literally delete and enter the price and it goes in, so obviously there is some sort of issue with their systemI feel they have changed this for the exact reason above, now I obviou
For the first time ever, I used Stub Hub to purchase a festival ticketThe purchase screen was frozen, I tried to press buy, nothing was working or processingI wasnt led to an error or a confirmation pageI checked my bank to make sure I wasnt charged, and lo and behold, I had debits on my account for*** * of the debits were immediately refunded, but were notI called to make sure of the could be refunded, and also to find out if I even received a ticket because I hadn't gotten any email or confirmationI was told I had no orders on my account, and no charges
I cancelled a listing in the StubHub system before a sale occurred, however, this cancellation did not take effec unbeknownst to me until well aftertSubsequently when the *** of the tickets occurred I cancelled and was charged a *** feeI attempted to cancelTheir system did not work properly and as a result I am being charged an exhorbitant feeFurthermore they have sent this debt to collectionsI would like this fee reversed from my accountI should not have to pay a fee for their system malfunctioning