My cr is: ***
The order number in question is: ***
When I placed my order on dec 20, I was told that I should have everything before the new yearSo imagine my surprise when I logged in and checked my order and saw that the estimated delivery date was Jan 2, I called my sales person *** *** at the following contact number ###-###-####;***When I spoke to him on dec 23, I was told that he could see on his computer that my order would be shipped on dec 28, So I left it alone until that dateOn dec when I logged on to check my order status it showed still in production and the estimated delivery date changed to Jan 3, So I gave it until dec to see if the status would change and nothing changedI called my sales person again and he again said he can see that the order is ready for shippingAfter I spoke to him I logged back on to see my status and see if I could see the update he had and my screen shows st
I recently ordered computers from Dell with Microsoft Office on thenWe find that Dell did not include the license key for Microsoft OfficeInstead of providing a key over the phone they had to request a new key from Microsoft who would mail it to usSo we are unable to use these computers for - business days until we get a key from Microsoft in the mailThis is absurd! My Dell business rep told me that Dell had shipped out some computers without product keysThis is awful customer serviceIf they knew PCs had been shipped without product keys they should have had a method in place to quickly provide these keys!!
I made a purchase for items on 12/11/order number ***I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
I bought a computer, with awarranty The computer proved to be defective I have spent several months trying to have it repaired under warranty A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem
I have contacted dell as I had issues with the machine and it was major issue
1) My ticket was opened on September 9th where they have sent me a technician with parts to do a fix, it was not done correctly and fix was incorrect and the technician left my laptop in no working condition
2)Dell have sent me another technician who still could not fix the issue and could not do all the changes as dell sent him with incorrect parts
3)They have sent me parts that needed to be fixed and unfortunately for the second time they still sent an incorrect parts that do not work on my laptop
4) They have sent other parts that are incorrect and messed up my laptop even more
PS: I have talked to their customer service over 30-times, on the phone, with managers, they are all super illiterate and not able to help
Finally the case owner *** has decided to go ahead and initiate and exchange that I never allowed or agreed on and I never requested this and he still proceeded with this WITHOUT
I purchased a Dell monitor SE2716H with order# *** on 02/10/The monitor price reduced days after I purchasedI called customer care on 02/16/and rep agreed to credit back $50+ amount to my credit card accountService request has also been created for this request and it's pending for more than daysI have called multiple times almost every week (some time times based on date they provided) to get the latest status and they promised me every-time that money will be credited back within 24-hours, which never happened even after callsIt's so frustrating dealing business with DellI was a big fan of Dell customer service with my previous purchases but it's no longer the same
I hope they resolve this issue as soon as possible
I ordered some hard drives online on Jan and paid fully with credit cardI did not receive themWhen I called Dell I was told the order was cancelled and the shipment was redirected back to DellI was never notified about the cancellation and have not received any refundI am very disappointed with Dell's business practice
In October I bought at *** one Dell laptop Inspiron 13, series
The laptop arrived to my house days after
I realized that when I was playing a video and disconnected the charger from the laptop, the laptop started to make an interference like soundThe next month (and I had spent the three months that *** gave me for complete warranty), the laptop not only had the sound problem, but also it began to stop video reproductions for a few seconds and then everything would go back to normal
On the following month I called ***'s customer service againThey initially tried to repair the lap top remotely, which did not workThey referred me to Dell technical service because they did not know how to help me
I contacted Dell technical services who attempted as well to do a remote repair by online connection which was again unsuccessfulThey wanted to review the hardware so I send the laptop for the first timeIt came back with changed parts including the
The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well
I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag *** on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop
I had to speak with over Dell employees regarding t
I booked the order #*** with them in Nov 2015, but I did not receive it until I called them on Dec 2015,
Then they booked a new order for me on Dec 30, 2015, then I received the order around Jan 2016, first, I found out there are something wrong with the keyboard, I called their customer service for hrs before then send somebody come to my home and fix the problem for meOn Feb 2016, I found out their hard disk is just 3G space for me to useI requested refund from them
For the past days I have tried to place an order but your customer non-service is closer to prison warden behavior than to service people and PLEASE: There are a lot of GOOD US Veterans looking for a job, use them in C.Srather the aggressive foreign entities that you use now
If you wonder why I still bother with your corporation, it is because I spent a lot of time fine tuning a personal machine and I do not relish starting over elsewhereBesides your manufacturing side is supposed to be good, as opposed to your CS side of the corporate entity
Hi,
Dell SR number *** Dell Customer : ***
My Brand new laptop did not work and Tech support unable to fix itAfter spending almost hours with tech support, they decided to ship me exchange computer in two days Now it almost over days and problem did not receive itSince last Tuesday from 2nd Feb, I am calling every day and spending hours on phone with their different departmentsThey are not able to cancel my order or unable to ship my Exchange order
Thanks
*** ***
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months
Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
On Monday 1/22/my dell computer notified me that Dell had a "Critical" update that needed to be downloaded and installedAs instructed I downloaded the updateFrom that point on my computer would no longer load WindowsI reset the computer back to prior to the update and the computer worked properlyThis takes over an hour Unfortunately each night the computer would reinstall the update and I would have the same issue the next dayAfter time consuming resets on my part and again the same issue I called Dell on Thursday 1/25/There I was told that my computer was out of warranty and that it would be at least $for them to provide any assistance, they wanted $
I spent hours being passed around because I felt it was totally unfair to charge me to correct a problem that was caused by their updateBut, in the end it was an I have to pay if I want any helpSo I had no choice but to pay the $This really resembles a ransom ware scam to me
After pay
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link:
***
you can see that this model promotes its use with the Active Pen
The Dell purchase order for the laptop was ID: *** The Dell purchase order for the pen was ID: ***
The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/
This purchase was for my nephew who just started college at *** *** who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen
On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
I ordered a computer from Dell (Order number ***)I called to find out the status of the order, days before expected delivery, and was told that the graphics card that I wanted had been back-ordered for daysDell never told me anything about thisI wanted to cancel the order, but the member services rep convinced me to use another graphics card and told me there would be no charge for next day shipping, and that I would have the order by 6/The order (new order number (***) had not been shipped on 5/31, so I called againThe person who answered told me that he would investigate and let me knowI got an email with no information in it from him, and the next day, the order status page said that the estimated delivery was now 6/I called, yet again, and was told that it would ship today, 6/2, and be delivered by 6/Today, I did not get a shipment notification, so I called againThis time, I wanted to talk to a supervisorThe member services person said he wou
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20,
My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
I seriously hate dell computersHow is it possible that in only six weeks I have a software issueOh and I have to pay for the software issue to be fixedIt's there software that they installed on their computer and now I have to pay more moneyThen when I asked to speak with a supervisor, the same rep comes back on the phone and tells me he spoke with the supervisorHe then proceeds to tell me my computer is hackedHow is that possible when I have their protection software that came installed on the computerHow did it became hacked when it started out a software issue? They are never helpful and you always have to pay more for the technology that they installedThe rep couldn't even tell me what was wrong with the software and transferred me out
On April 19th, I contacted Dell to receive online and over the phone support from them, based on the fact that our computer wasn't working wellIn total, I spent hours on the phone with the representative calling me back again, since the cell phone battery died, as well as the cordless phoneIt was attempted to fix the problem, but ultimately, we initiated reinstalling Windows on the systemThe system was under warranty, by the wayFor some reason, the reinstall didn't turn out right and I had to go to another computer that I have in the house to access the Dell website to download drivers, just to be able to get online againThe whole process was not successful, as the representative left the conversation, ultimately, saying that the rest could be ***e on my own when something finished downloadingBut I wasn't able to install it, so I wrote back with no replyThen I called in the next day, explaining the situation of the day before, where the system wouldn't even turn on a
My c
r is: ***
The order number in question is: ***
When I placed my order on dec 20, I was told that I should have everything before the new yearSo imagine my surprise when I logged in and checked my order and saw that the estimated delivery date was Jan 2, I called my sales person *** *** at the following contact number ###-###-####;***When I spoke to him on dec 23, I was told that he could see on his computer that my order would be shipped on dec 28, So I left it alone until that dateOn dec when I logged on to check my order status it showed still in production and the estimated delivery date changed to Jan 3, So I gave it until dec to see if the status would change and nothing changedI called my sales person again and he again said he can see that the order is ready for shippingAfter I spoke to him I logged back on to see my status and see if I could see the update he had and my screen shows st
I recently ordered computers from Dell with Microsoft Office on thenWe find that Dell did not include the license key for Microsoft OfficeInstead of providing a key over the phone they had to request a new key from Microsoft who would mail it to usSo we are unable to use these computers for - business days until we get a key from Microsoft in the mailThis is absurd! My Dell business rep told me that Dell had shipped out some computers without product keysThis is awful customer serviceIf they knew PCs had been shipped without product keys they should have had a method in place to quickly provide these keys!!
I made a purchase for items on 12/11/order number ***I got an email that everything was shipped and when I received my order it was missing the SSD Hard DriveSo I contacted Dell and was told it would ship by the 29th of December and they would send me confirmation with tracking numberI contact them after 1/1/because I did not receive a email with tracking information and was told it would now ship by 1/9/I again contacted them when I did not receive tracking information after 1/9/At that time I was told the item is no longer available from the vendorSo they where going to issue a refund in the form of a promotional credit, since I used that and a dell preferred card to make purchaseI was told I would see this in 3-business day by emailI contacted them again after days of not receiving my credit and was again told in 3-business daysAGAIN after days contacted them again and was told I would receive a call back in hours from the gift card tea
I bought a computer, with awarranty The computer proved to be defective I have spent several months trying to have it repaired under warranty A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem
I have contacted dell as I had issues with the machine and it was major issue
1) My ticket was opened on September 9th where they have sent me a technician with parts to do a fix, it was not done correctly and fix was incorrect and the technician left my laptop in no working condition
2)Dell have sent me another technician who still could not fix the issue and could not do all the changes as dell sent him with incorrect parts
3)They have sent me parts that needed to be fixed and unfortunately for the second time they still sent an incorrect parts that do not work on my laptop
4) They have sent other parts that are incorrect and messed up my laptop even more
PS: I have talked to their customer service over 30-times, on the phone, with managers, they are all super illiterate and not able to help
Finally the case owner *** has decided to go ahead and initiate and exchange that I never allowed or agreed on and I never requested this and he still proceeded with this WITHOUT
I purchased a Dell monitor SE2716H with order# *** on 02/10/The monitor price reduced days after I purchasedI called customer care on 02/16/and rep agreed to credit back $50+ amount to my credit card accountService request has also been created for this request and it's pending for more than daysI have called multiple times almost every week (some time times based on date they provided) to get the latest status and they promised me every-time that money will be credited back within 24-hours, which never happened even after callsIt's so frustrating dealing business with DellI was a big fan of Dell customer service with my previous purchases but it's no longer the same
I hope they resolve this issue as soon as possible
I ordered some hard drives online on Jan and paid fully with credit cardI did not receive themWhen I called Dell I was told the order was cancelled and the shipment was redirected back to DellI was never notified about the cancellation and have not received any refundI am very disappointed with Dell's business practice
In October I bought at *** one Dell laptop Inspiron 13, series
The laptop arrived to my house days after
I realized that when I was playing a video and disconnected the charger from the laptop, the laptop started to make an interference like soundThe next month (and I had spent the three months that *** gave me for complete warranty), the laptop not only had the sound problem, but also it began to stop video reproductions for a few seconds and then everything would go back to normal
On the following month I called ***'s customer service againThey initially tried to repair the lap top remotely, which did not workThey referred me to Dell technical service because they did not know how to help me
I contacted Dell technical services who attempted as well to do a remote repair by online connection which was again unsuccessfulThey wanted to review the hardware so I send the laptop for the first timeIt came back with changed parts including the
The purpose of this report is to document a scam that Dell Incis complicit in This experience has directly affected me as a consumer and likely to other consumers as well
I purchased a $Dell Gaming Laptop, Inspiron 7559-5012, Service Tag *** on October This computer almost immediately began malfunctioning due to a failed motherboard and a failed power generation issues The computer routinely crashed with a BSOD (Blue Screen of Death) and would sometimes not turn on (Power Generation Issue) Finally after the third week of the computer's purchase, the computer wouldn't boot up at all In sum, the laptop was a permanent and fatalistic lemon lot product that should never have even graced the shelves of any storeMicrosoft attempted to assist me to determine if there was a software issue Once it was determined that it was not a software issue, Dell was contacted to troubleshoot the laptop
I had to speak with over Dell employees regarding t
I booked the order #*** with them in Nov 2015, but I did not receive it until I called them on Dec 2015,
Then they booked a new order for me on Dec 30, 2015, then I received the order around Jan 2016, first, I found out there are something wrong with the keyboard, I called their customer service for hrs before then send somebody come to my home and fix the problem for meOn Feb 2016, I found out their hard disk is just 3G space for me to useI requested refund from them
For the past days I have tried to place an order but your customer non-service is closer to prison warden behavior than to service people and PLEASE: There are a lot of GOOD US Veterans looking for a job, use them in C.Srather the aggressive foreign entities that you use now
If you wonder why I still bother with your corporation, it is because I spent a lot of time fine tuning a personal machine and I do not relish starting over elsewhereBesides your manufacturing side is supposed to be good, as opposed to your CS side of the corporate entity
Hi,
Dell SR number *** Dell Customer : ***
My Brand new laptop did not work and Tech support unable to fix itAfter spending almost hours with tech support, they decided to ship me exchange computer in two days Now it almost over days and problem did not receive itSince last Tuesday from 2nd Feb, I am calling every day and spending hours on phone with their different departmentsThey are not able to cancel my order or unable to ship my Exchange order
Thanks
*** ***
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months
Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
On Monday 1/22/my dell computer notified me that Dell had a "Critical" update that needed to be downloaded and installedAs instructed I downloaded the updateFrom that point on my computer would no longer load WindowsI reset the computer back to prior to the update and the computer worked properlyThis takes over an hour Unfortunately each night the computer would reinstall the update and I would have the same issue the next dayAfter time consuming resets on my part and again the same issue I called Dell on Thursday 1/25/There I was told that my computer was out of warranty and that it would be at least $for them to provide any assistance, they wanted $
I spent hours being passed around because I felt it was totally unfair to charge me to correct a problem that was caused by their updateBut, in the end it was an I have to pay if I want any helpSo I had no choice but to pay the $This really resembles a ransom ware scam to me
After pay
I purchased a Dell laptop computer (Inspiron model 7579) from the Dell.com website and additionally a Dell Active Pen in order to write on the screen of the laptop Per the following URL link:
***
you can see that this model promotes its use with the Active Pen
The Dell purchase order for the laptop was ID: *** The Dell purchase order for the pen was ID: ***
The laptop was delivered on 8/1/but the pen - after several shipment delays - did not arrive until 8/16/
This purchase was for my nephew who just started college at *** *** who have stringent requirements on the specs for laptops that can be used by engineering students, including the need for a digital pen
On receipt of the Pen, my nephew discovered that it did NOT in fact work with the laptopHe contacted Dell support (we paid extra for 24/support too) and
I ordered a computer from Dell (Order number ***)I called to find out the status of the order, days before expected delivery, and was told that the graphics card that I wanted had been back-ordered for daysDell never told me anything about thisI wanted to cancel the order, but the member services rep convinced me to use another graphics card and told me there would be no charge for next day shipping, and that I would have the order by 6/The order (new order number (***) had not been shipped on 5/31, so I called againThe person who answered told me that he would investigate and let me knowI got an email with no information in it from him, and the next day, the order status page said that the estimated delivery was now 6/I called, yet again, and was told that it would ship today, 6/2, and be delivered by 6/Today, I did not get a shipment notification, so I called againThis time, I wanted to talk to a supervisorThe member services person said he wou
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20,
My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
I seriously hate dell computersHow is it possible that in only six weeks I have a software issueOh and I have to pay for the software issue to be fixedIt's there software that they installed on their computer and now I have to pay more moneyThen when I asked to speak with a supervisor, the same rep comes back on the phone and tells me he spoke with the supervisorHe then proceeds to tell me my computer is hackedHow is that possible when I have their protection software that came installed on the computerHow did it became hacked when it started out a software issue? They are never helpful and you always have to pay more for the technology that they installedThe rep couldn't even tell me what was wrong with the software and transferred me out
On April 19th, I contacted Dell to receive online and over the phone support from them, based on the fact that our computer wasn't working wellIn total, I spent hours on the phone with the representative calling me back again, since the cell phone battery died, as well as the cordless phoneIt was attempted to fix the problem, but ultimately, we initiated reinstalling Windows on the systemThe system was under warranty, by the wayFor some reason, the reinstall didn't turn out right and I had to go to another computer that I have in the house to access the Dell website to download drivers, just to be able to get online againThe whole process was not successful, as the representative left the conversation, ultimately, saying that the rest could be ***e on my own when something finished downloadingBut I wasn't able to install it, so I wrote back with no replyThen I called in the next day, explaining the situation of the day before, where the system wouldn't even turn on a
I was quoted for a lower price only to be charged a higher amount later and refusal to adjust the price