Try multiple purchase attempt on the same product First time never got a order confirmation so I called and found out the order was been held by "Verification Dept." Try to talk to any rep but was transferred times until I was finally speaking to someone that would take my request At which time there was still no explaination of the hold So I cancel the order I order it again on 7/12/the process went through my card was charged and the item was shipped Two days later I found out it's again been held at FedEx sorting facility After another 7+ transfer and hours of run around on the phone I was told a rep in verification team (*** extn: ***) placed a hold on my order For some bizarre reason I was told I have to speak to him to find out I been on the phone for a total of 5+ hours since Friday 7/15/and 7/16/ Left multiple messages still no return call FedEx will not release my order either I am out of options I just want Dell to refund my
My dell laptop is still less than a year old, and within the first few month of ownership, I opened a ticket with customer service regarding issues with my laptop In that ticket, I indicated that the battery would no longer hold a charge, and that the right side of my screen was blurred / pixelated I was instructed to return the PC to Dell and it would be returned to me in working order I requested a refund, or voucher to replace the computer and received no feedback on that
I bought a computer back months agoI called dell to ask about the problemThe problem is that my motherboard is NOT recognizing my headphones and vice versaI've done my fair share of research and I've come to find out that the motherboard is defectiveEvery attempt at calling and resolving the issue has led to me being hung up numerous times, or the technical support line has transferred me into an endless loop of frustration
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by *** * ***Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
I was sold a refurbished Dell Inspiron Gaming Laptop in July with a 1-year warrantyI kept the computer in the box until we moved from VA to IL in mid-AugustI started using the computer in mid-August and submitted my first technical support request September 27, due to the touch pad not workingA technician tried to trouble shoot the issue, but was unable to resolve it over email/phone and said that I had to mail it to the repair centerDue to my need to use the computer daily and not being able to send it to the repair center at that time, I waited until December 11, to send the computer to the repair centerIt was repaired and sent back to me in IllinoisUpon receipt of the computer, the volume buttons were re-programmed, so I contacted Dell Support to correct the issueThey were able to correct the programming issue over the phone
On February 15, 2018, I contacted the technical support center with Dell because my computer was shutting off (mid-w
poor customer servicei was told when I called customer service that I need a new mother board on a month old laptopthey told me a box and shipping label would be sent to methe next day a recieved a e-mail from dell telling me to provide my own box and postagethis is the second dell computer that turned out to be junkno more deel for me or the company I workno wonder why they switched from dell to hp
I have been trying to reach customer service to purchase new computers but cannot get anyone to helpthe reps keep putting me back in the system for another agent and today it has happened for the last minutesI called yesterday and the same thing has happened and the beginning of the week they were supposed to email the info and that still has not happenedI asked to talk to a manager and they will not let me they just keep transferring me to another teller and you can hear them in the background laughing about it
On the laptop purchased May screen turns black after -hours computer is on , even if not in use at allComputer has been mailed to Dell for repairs two times regarding the same issue And two times computer has been accessed remotely by technician as well as over the phone testing were not successfulComputer I bought is confirmed to be defective and non-reparable I would like to exchange it for a new one or a full refund
I've bought a Dell monitor and so far after months and countless numbers of emails, they simply cycle me through different people/department and they have yet to ship a working monitor to me to replace the broken monitor I bought as brand new
I have had problem with my printer for the past monthsIt began with my printer not scanning, and their service technicians never showing upAfter about a month I received a replacemt printerI had the printer for less than days and the same problem occurred, they sent a tech out after a week and he “fixed” the problemThen my printer would not acknowledge the wireless capabilitiesThey sent a tech out more tones over weeks, and now my printer doesn’t work at all! They have told me for weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it shipsExcept it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their controlThe most recent p*** is on leave, and I should be contacted within hoursI have demanded calls from them
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service
Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again
I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed
I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
My complaint involves what appears to be deliberate sales tactics designed not to provide what was promised when I ordered my laptop
As I will describe in more detail below, the problems that appear deliberate were: (1) promising to include certain software in a laptop I purchased via “chat” (typed conversation with an agent), but not putting the software in the purchase order, denying the promise was made, and refusing to look at the text of the “chat;” and (2) attempting to appease me with a “coupon” for part of the disputed payment, but refusing to honor the coupon because of a claimed credit card denial for a required excess payment
The problem began after I agreed on July 4, 2016, to purchase a laptop via Dell’s online “chat.” The text of the “chat” that Dell sent me showed that Dell had promised to include two pieces of software, for which I was to pay $348, with the purchase Some time after I received the laptop, I discovered that the software had not been
I purchased a desktop off of dells outlet site on feb 3rd I bought a dell xps desktop and a mcafee subscription The desktop arrived on feb 9th and I began to set it up Not even an hour into it the computer had crashed/frozen up during initial setup times So I contacted dells customer service team I was on the phone for a total of three hours with them to which I got hung up on times and was transferred and transferred and transferred again It was ridiculous as the tag number on the computer wasnt even registered under my name so they had no record that I had purchased the computer! So I couldnt start a return or start a diagnostic because the computer wasnt in my name I had to prove I purchased it with my order number and they still got the machine wrong They kept giving me numbers to the other departments one of which was for moblile devices! Worst experience EVER!!!! My husband was even on the other cell phone trying to figure it out with them what wa
On Feb I ordered a laptop from Dell Inc for my wife, intended as a birthday present The laptop was supposed to be delivered to our house by Feb so that I could present the giftWhen I realized that the laptop still had yet to be delivered, I logged on to the online account and recognized that the "order status" was "processing"
At that moment, I made a call to inquire on its statusAfter min of being on hold, I was finally able to speak with a customer service associate who instructed me that he did not have access to the entire information on why my order was still only processingHe told me that he would need to transfer me to "credit card" servicesAt this point I was quite intrigued, and waited while being transferredAfter five minutes passed, the phone sounded like it was picked up, but instead, I was disconnected
Once again, I made the phone call, and was transferred again after approximately minutesOn this call, I was able to speak with some
We received a faulty computer from Dell, after weeks with our tech team attempting to fix the problem with Dell, the computer still doesn't work Dell tech support has replaced a few items on the computer, the computer still doesn't work Our tech team has spent several hours trying to fix the computer, it has cost us a lot of money to pay our tech team to try and fix the computer We are unable to use the computer and Dell will not let us return it as it has been days since the invoice date
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response
After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
I bought a Dell Laptop on February 27thThe computer would just shut off after only a month of use I contacted Dell support and was told a box would be sent to my address for me to ship the computer back After getting my conformation email, my address, phone number and last name were incorrect I called back and resolved that issue and was informed a box would arrive within business days After waiting 3-days I called Dell back again and was informed it was cancelled for one reason or another That problem was resolved and I was promised a box in business days Waited business days and had to call back once again This time asking to speak with a manager, the manager arranged for a Dell technician to come to my house to repair the computer on site The technician replaced the hard drive The technician left my property after installation and my computer still was not functioning I call Dell once again and had to fight my case that the computer was still not workin
I purchased a refurbished Dell Venue Pro Tablet Computer from Dell for $ After about hours of usage, the unit would not turn on Unfortunately, the Dell warranty had already expired The built in test indicated that the battery was dead I bought a new battery for $and installed it The unit still didn’t work properly I contacted the Dell Community Forum and after exchange of messages and photos, a Dell representative indicated that he didn’t know what was wrong but it was probably either a software and hardware issue with the Tablet As an engineer, I found this response superficial and unacceptable and suggested that Dell send me a replacement part and I would replace the part myself and ship them back the defective part for their further failure mode analysis Since the unit was priced at only $119, I couldn’t imagine that the price of the repair part was more than $to $ They refused I checked their web and found out that they do not sell the needed replacement part When I checked the Dell Community Forum about this issue, it seemed like there were hundreds of users on the Dell forum with a similar problem as mine It seems fairly obvious that this is a well-known defect in the product and that is why Dell no longer sells the product I find it very disappointing that Dell doesn’t stand behind their products I will think twice before I purchase another Dell product
Due to a credit card mix up, we received duplicates of an order We returned the duplicates and received credit card reimbursement for one item but not the other I have tried to talk to the company twice and was assured each time that the reimbursement would be credited in days We have not been reimbursed and it has now been two months since we returned the duplicates Also, Dell's phone tree is one of the least friendly, least useful of any I have ever dealt with Evidently, Dell has out sourced their customer service work to India based on the names of the people I have dealt with These people were difficult to understand and they would not allow me to talk with a supervisor I'll never use their products again
I recently purchased a new laptop for my wife during ChristmasThe computer came with a year warranty and within months the hinge had busted on the left hand side making the screen bulge and the computer not usableI called customer service and it was still under warranty but they needed photos to show the damageI sent photos and the service tech told me that it was not covered under warranty because it was not a manufacturing flaw and it was not the hardware that was damagedSo, they told me they were charging me $to fix a brand new computer that I purchased in December! I then received a call from support after sending the computer to Dell and the person told me they needed ANOTHER $to repair it on top of the $179! I paid almost $for the computer and I expect it to last longer than months! It has now been a month since I sent my computer in for repair and I have yet to receive my computer back or an answer on why they charged me with the computer still under wa
Try multiple purchase attempt on the same product First time never got a order confirmation so I called and found out the order was been held by "Verification Dept." Try to talk to any rep but was transferred times until I was finally speaking to someone that would take my request At which time there was still no explaination of the hold So I cancel the order I order it again on 7/12/the process went through my card was charged and the item was shipped Two days later I found out it's again been held at FedEx sorting facility After another 7+ transfer and hours of run around on the phone I was told a rep in verification team (*** extn: ***) placed a hold on my order For some bizarre reason I was told I have to speak to him to find out I been on the phone for a total of 5+ hours since Friday 7/15/and 7/16/ Left multiple messages still no return call FedEx will not release my order either I am out of options I just want Dell to refund my
My dell laptop is still less than a year old, and within the first few month of ownership, I opened a ticket with customer service regarding issues with my laptop In that ticket, I indicated that the battery would no longer hold a charge, and that the right side of my screen was blurred / pixelated I was instructed to return the PC to Dell and it would be returned to me in working order I requested a refund, or voucher to replace the computer and received no feedback on that
I bought a computer back months agoI called dell to ask about the problemThe problem is that my motherboard is NOT recognizing my headphones and vice versaI've done my fair share of research and I've come to find out that the motherboard is defectiveEvery attempt at calling and resolving the issue has led to me being hung up numerous times, or the technical support line has transferred me into an endless loop of frustration
I purchased a Dell laptop in January Since that time, I have lost internet access at least three times due to Dell's updatingApparently, there is a Drivers issueThe first time this happened, I called Dell technical support because my laptop is still under warrantyThe tech support could not fix the problem, and more disturbing he was rudeI took my laptop back to Best Buy where I bought it and they fixed the problem for $This issue has happened again twice, but I was lucky enough to get tech support who could fix itHowever, when I raised concerns about this repeatedly happening and asking for a refund for what I paid when technical support did not fix the problem I was treated rudely, especially by *** * ***Dell should terminate her immediatelyShe does not represent the brand wellI purchased my first dell computer in For almost years, I have exclusively chosen to use Dell ComputerDue to poor customer service heightened by representatives who
I was sold a refurbished Dell Inspiron Gaming Laptop in July with a 1-year warrantyI kept the computer in the box until we moved from VA to IL in mid-AugustI started using the computer in mid-August and submitted my first technical support request September 27, due to the touch pad not workingA technician tried to trouble shoot the issue, but was unable to resolve it over email/phone and said that I had to mail it to the repair centerDue to my need to use the computer daily and not being able to send it to the repair center at that time, I waited until December 11, to send the computer to the repair centerIt was repaired and sent back to me in IllinoisUpon receipt of the computer, the volume buttons were re-programmed, so I contacted Dell Support to correct the issueThey were able to correct the programming issue over the phone
On February 15, 2018, I contacted the technical support center with Dell because my computer was shutting off (mid-w
poor customer servicei was told when I called customer service that I need a new mother board on a month old laptopthey told me a box and shipping label would be sent to methe next day a recieved a e-mail from dell telling me to provide my own box and postagethis is the second dell computer that turned out to be junkno more deel for me or the company I workno wonder why they switched from dell to hp
I have been trying to reach customer service to purchase new computers but cannot get anyone to helpthe reps keep putting me back in the system for another agent and today it has happened for the last minutesI called yesterday and the same thing has happened and the beginning of the week they were supposed to email the info and that still has not happenedI asked to talk to a manager and they will not let me they just keep transferring me to another teller and you can hear them in the background laughing about it
On the laptop purchased May screen turns black after -hours computer is on , even if not in use at allComputer has been mailed to Dell for repairs two times regarding the same issue And two times computer has been accessed remotely by technician as well as over the phone testing were not successfulComputer I bought is confirmed to be defective and non-reparable I would like to exchange it for a new one or a full refund
I've bought a Dell monitor and so far after months and countless numbers of emails, they simply cycle me through different people/department and they have yet to ship a working monitor to me to replace the broken monitor I bought as brand new
I have had problem with my printer for the past monthsIt began with my printer not scanning, and their service technicians never showing upAfter about a month I received a replacemt printerI had the printer for less than days and the same problem occurred, they sent a tech out after a week and he “fixed” the problemThen my printer would not acknowledge the wireless capabilitiesThey sent a tech out more tones over weeks, and now my printer doesn’t work at all! They have told me for weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it shipsExcept it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their controlThe most recent p*** is on leave, and I should be contacted within hoursI have demanded calls from them
I purchased a Dell Inspiron in April of The laptop has failed me twice in less than months by not wanting to turn on suddenlyDell will service the laptop (after being put through and hour and half of directions to remove the battery, etc) by phone (running up my phone bill) and then having you send the laptop out for service
Dell has put in mother boards in less than weeksThey will not replace the machine (stating it is too old-months is too old?), nor give me any part of my money back I use the laptop for college and workThis is the poorest warranty and customer service I have ever experiencedI will not buy a Dell again
I am a Quality Engineer at a wonderful company for yearsIf we treated our customers this way I would be ashamed
I do not seem to have any other choice but to hope that the 2nd mother board does not go out again or buy another laptop somewhere else
My complaint involves what appears to be deliberate sales tactics designed not to provide what was promised when I ordered my laptop
As I will describe in more detail below, the problems that appear deliberate were: (1) promising to include certain software in a laptop I purchased via “chat” (typed conversation with an agent), but not putting the software in the purchase order, denying the promise was made, and refusing to look at the text of the “chat;” and (2) attempting to appease me with a “coupon” for part of the disputed payment, but refusing to honor the coupon because of a claimed credit card denial for a required excess payment
The problem began after I agreed on July 4, 2016, to purchase a laptop via Dell’s online “chat.” The text of the “chat” that Dell sent me showed that Dell had promised to include two pieces of software, for which I was to pay $348, with the purchase Some time after I received the laptop, I discovered that the software had not been
I purchased a desktop off of dells outlet site on feb 3rd I bought a dell xps desktop and a mcafee subscription The desktop arrived on feb 9th and I began to set it up Not even an hour into it the computer had crashed/frozen up during initial setup times So I contacted dells customer service team I was on the phone for a total of three hours with them to which I got hung up on times and was transferred and transferred and transferred again It was ridiculous as the tag number on the computer wasnt even registered under my name so they had no record that I had purchased the computer! So I couldnt start a return or start a diagnostic because the computer wasnt in my name I had to prove I purchased it with my order number and they still got the machine wrong They kept giving me numbers to the other departments one of which was for moblile devices! Worst experience EVER!!!! My husband was even on the other cell phone trying to figure it out with them what wa
On Feb I ordered a laptop from Dell Inc for my wife, intended as a birthday present The laptop was supposed to be delivered to our house by Feb so that I could present the giftWhen I realized that the laptop still had yet to be delivered, I logged on to the online account and recognized that the "order status" was "processing"
At that moment, I made a call to inquire on its statusAfter min of being on hold, I was finally able to speak with a customer service associate who instructed me that he did not have access to the entire information on why my order was still only processingHe told me that he would need to transfer me to "credit card" servicesAt this point I was quite intrigued, and waited while being transferredAfter five minutes passed, the phone sounded like it was picked up, but instead, I was disconnected
Once again, I made the phone call, and was transferred again after approximately minutesOn this call, I was able to speak with some
We received a faulty computer from Dell, after weeks with our tech team attempting to fix the problem with Dell, the computer still doesn't work Dell tech support has replaced a few items on the computer, the computer still doesn't work Our tech team has spent several hours trying to fix the computer, it has cost us a lot of money to pay our tech team to try and fix the computer We are unable to use the computer and Dell will not let us return it as it has been days since the invoice date
New laptop purchased and the battery failedSent laptop for repair, no response after holding it for weeksI called and they confirmed the part was not in stock and they could send a refurbed laptopThat was not acceptable to meThey sent the laptop back and confirmed they would contact me when the part was availableThat was six months ago, and emails to them did not get a response
After calling and talking to multiple offshore customer service reps today, they informed me that "nobody" at Dell can process a refund for this issueThey do not sound confident that the part is even available, it is a custom integrated battery that also uses the hard drive space in the laptop
I bought a Dell Laptop on February 27thThe computer would just shut off after only a month of use I contacted Dell support and was told a box would be sent to my address for me to ship the computer back After getting my conformation email, my address, phone number and last name were incorrect I called back and resolved that issue and was informed a box would arrive within business days After waiting 3-days I called Dell back again and was informed it was cancelled for one reason or another That problem was resolved and I was promised a box in business days Waited business days and had to call back once again This time asking to speak with a manager, the manager arranged for a Dell technician to come to my house to repair the computer on site The technician replaced the hard drive The technician left my property after installation and my computer still was not functioning I call Dell once again and had to fight my case that the computer was still not workin
I purchased a refurbished Dell Venue Pro Tablet Computer from Dell for $ After about hours of usage, the unit would not turn on Unfortunately, the Dell warranty had already expired The built in test indicated that the battery was dead I bought a new battery for $and installed it The unit still didn’t work properly I contacted the Dell Community Forum and after exchange of messages and photos, a Dell representative indicated that he didn’t know what was wrong but it was probably either a software and hardware issue with the Tablet As an engineer, I found this response superficial and unacceptable and suggested that Dell send me a replacement part and I would replace the part myself and ship them back the defective part for their further failure mode analysis Since the unit was priced at only $119, I couldn’t imagine that the price of the repair part was more than $to $ They refused I checked their web and found out that they do not sell the needed replacement part When I checked the Dell Community Forum about this issue, it seemed like there were hundreds of users on the Dell forum with a similar problem as mine It seems fairly obvious that this is a well-known defect in the product and that is why Dell no longer sells the product I find it very disappointing that Dell doesn’t stand behind their products I will think twice before I purchase another Dell product
Due to a credit card mix up, we received duplicates of an order We returned the duplicates and received credit card reimbursement for one item but not the other I have tried to talk to the company twice and was assured each time that the reimbursement would be credited in days We have not been reimbursed and it has now been two months since we returned the duplicates Also, Dell's phone tree is one of the least friendly, least useful of any I have ever dealt with Evidently, Dell has out sourced their customer service work to India based on the names of the people I have dealt with These people were difficult to understand and they would not allow me to talk with a supervisor I'll never use their products again
I recently purchased a new laptop for my wife during ChristmasThe computer came with a year warranty and within months the hinge had busted on the left hand side making the screen bulge and the computer not usableI called customer service and it was still under warranty but they needed photos to show the damageI sent photos and the service tech told me that it was not covered under warranty because it was not a manufacturing flaw and it was not the hardware that was damagedSo, they told me they were charging me $to fix a brand new computer that I purchased in December! I then received a call from support after sending the computer to Dell and the person told me they needed ANOTHER $to repair it on top of the $179! I paid almost $for the computer and I expect it to last longer than months! It has now been a month since I sent my computer in for repair and I have yet to receive my computer back or an answer on why they charged me with the computer still under wa