I ordered a laptop and I at first entered an incorrect email and the initial shipment was cancelled I contacted Dell and corrected my email and verified my email I reordered laptop I was tracking the shipment and it was sent back to DellI called and asked whyI was told to talk to verification departmentI called them and I was told to call the bank no explanation just hung upI called the bankThey verified that the payment was taken out of my credit cardI called them back transferred several times and told still need to talk to verificationThis has been the case every time I calledI got frustrated and asked for a refundThey agreedCalled back to see if it was issued and when I should expect it I was told business days from 12/31/Reference # [redacted] I waited and called back 1/17/and I was told that refund was issued 1/7/Reference # [redacted] and I needed to call the bankCalled my bank and they have no record of the refundI checked again toda
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here [redacted] which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here ( [redacted] ) retails at $and the Dell Laptop configuration here ( [redacted] ) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
I ordered a TV from Dell on January 18, Order numbers are [redacted] for warranty and [redacted] for Sony 65X850C The TV was shipped from [redacted] on Jan through [redacted] and after days, I still didn't know where the TV wasOn Jan 28, I called [redacted] and the lady I spoke with was upset with me and she canceled delivery [redacted] were making too many excuses as to why they had missed their committed delivery date Dell have received their TV back from [redacted] on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer Reference numbers for TV refund is [redacted] and warranty is [redacted] I need to pay DFS already
Over last months our family dell laptop failed three times The system failures were so significant that the laptop was rendered totally inoperable on every occasion On first failure, I called, spent minutes on the phone trouble-shooting with the technical support desk which resulted in me mailing the laptop to dell technical support The determination was that the computer’s motherboard was faulty and needed replacement The second failure occurred three months later (estimate) It was determined that the cause was the same as the first failure I spent roughly minutes on the phone assisting the help desk with its standard trouble-shooting protocol I realized immediately that the computer suffered from the same issue as in the first instance – a failed motherboard I even explained to the Dell technician that the same # of beeps indicated the same issue I requested a new laptop, because it made sense that having the same issue happen twice in such a short timef
Dell has accepted and processed funds for my order and have not shipped within the date provided Numerous attempts to resolve via phone email chat has not resolved the issue I have spent hours trying to resolve Dear ***, Thank you for contacting Dell Online Customer Care I understand your concern for your Dell Purchased ID # [redacted] I apologize for the inconvenience I regret to inform you that this order has not been processed due to processing issuesSo, I would request you to contact our Sales Department at: ###-###-#### on this issue to place new order as per your concern
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive [redacted] I also called your sales line as I was denied a supervisor in the above chatHis name and ID( [redacted] - [redacted] (india) - supervisor.-- call center) Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price Second, I live in California and am protected by misprinted prices no distinction between online a
Upon ordering a new computer I specifically instructed the sales agent I wanted nothing to do with any McAfee product Upon receipt of the order conformation I found a $charge for a year subscription of McAfee Life Scan I had specifically told them I did not want that product I contacted the company thru their customer service and was given a case number for the refund and a promise that it would be refunded to my method of payment within - business days(case # [redacted] ) I have called times since and been given excuses and no action always given the statement it will take another days to process I received my computer 2-4-and to date have not received my promised refund
Dell broke it's warranty termsPromised business day and asked for over days to get a broken server a new part On Feb 15th I received a brand new server Tsame day opened a case for repair as the SATA connector was brokenOn Feb 16th I was informed that the necessary part would be available just on Mar 5thMy options were to replace it for a new server, it would take business, or return for a refund On Monday Feb 19th, I decided for a return and a full refund, talk to customer service who transfer to technical support who transfer to EMC support where I was promised to have my refund expedited and have the return label sent to my email The return label never came, today my bank account was charged for a Broken server
I have ordered a inch Tablet and it did not work properlyI spent a couple hours on the phone until the technician told me it had to be shipped back for warranty repairI shipped my tablet back with my memory card that the technician had me use for Windows installThey then sent a replacement out weeks later that the touch did not work on half of the screen without MY SD CARD ($65.00)I called and was upsetAfter days of going back and forth they found a replacement but a inch, so I was satisfiedI explained I was going to Florida that I would not be home to receive it, that when I got back I would callI got back home and they told me it was delivered, meanwhile the rep who was assigned to my case was fired and I was reassigned a new repShe explained to me she was the highest level of support and good luck getting someone to handle it without providing a FIRI have no problem making a police report but she was rude and telling me she was the highest level of account r
I placed my order [redacted] on 25th NovThe order said the TV will be delivered on December Then few days later, there was an FTC warning on my order status saying that my order is delayed and it could be delivered only on the 8th, if I dont accept, the order would be cancelledThere was not even an email asking me to confirm the delayThe same thing happened again and it was pushed to Decemeber 15th and now another one says January 2ndI am travelling on the 20th and wanted my TV before thatSince I purchased it through Dell on black friday, I ignored all the other good deals from other merchantsIf I was informed of this delay before, I would purchased from somewhere elseMy friend who purchased on the same day, got his tv deliveredNow all black friday deals are gone, I have no options but to buy at full priceI am being punished for being a loyal Dell customer
When buying a new TV, I spoke with a sales rep, and reviewing the TV, we discussed the features and proceeded to purchase the TV After the sale was made and the receipt was emailed to me, I noticed a discrepancy regarding the TV and the features listed I proceeded to call sales back to update the order within less than an hour of the purchase and was tossed around the phones then transferred, put on hold and then after holding, I received a message that no one was available and I'd need to call back the next day I proceeded to cancel the order online directly after and was told cancellation failed I called back as soon as they opened in which I was told by the sales person they would reach out to their back end to get this taken care of Later that day I finally was contacted and asked to send an email requesting the right TV and updating the order They informed me that they would not be able to process without a 15% restocking fee ($330) for a product that never left the wa
I purchased a laptop which came with a free gift of a TV When I received my laptop the screen was cracked and broken I boxed it back up and sent it back I was provided a shipping label They received my return a week later I still have not received replacement computerThey keep telling me it is in the back being investigated All they needed to see is that the screen indeed was cracked and they needed to replace my computer After getting no help from anybody I requested a refund I have been given two small refunds that still don't add up to the entire total of my purchase price I want a full refund, not bits and pieces I paid full price at one time, I expect the same As for the TV, I will send it back when I am provided a label to send it back I won't put it in the mail to get shipped to Dell and have them miraculously lose it somewhere I dont need the TV and DO NOT want to payt for it I asked about returning the tv being as it was part of the package I pu
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite In order ti understand how the circumstances came about I must provide some detail 1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment 4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order 8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
I've tried numerous times to transfer the ownership license of my computer I've tried over the telephone, using email, and using their online form I've tried for several months I cannot load some software until the license is transferred
The sales site for DELL states that a product is in stock and is gonna ship within hours but when it is ordered it takes weeks or more and they CLAIM it is backorderedI contacted [redacted] the company that provides them the product and they say that DELL is the issue they have the keyboards but Dell seems to not be able to order them! I contacted the management team and they told me that it will not go out to August 5th which is weeks than the original ship date on the site when I orderedThis is scummy
Dell is not honoring its warranty by replacing or repairing my Defective Dell Printer purchased on January of with a year warrantyI have emailed several times to resolve this and *** from Dell just keeps extending the date of when p[arts would be inDell is no longer in the printer business and I have spoken to Xerox who makes the printers for Dell and they tell me Dell stopped branding their own printers and that parts or replacement printer may not be available
Before I did this complaint I worked with Dell and Microsoft online since you go in circles to request to speak to someone I have three problems that they didn't help me with: 1) my laptop won't rotate when using it as an ipad 2) I can't disable face recognitionIt doesn't work 3) My camera will not flip Every time I open it I see myself (selfie mode) 4) For no reason my McAfee will be off
Have n issue with my Laptop, called in and spoke with a tech to have motherboard replaced First order was delayed a week with no apology from tech handling case, just an automated email that the part was back ordered That part failed within a week of replacement and the device no longer powers on at all and is non usable Called in and spoke with another tech again who created another dispatch for the motherboard and confirmed everything was in stock and guaranteed a overnight shipment on Monday (called in on Saturday), there was no update on Monday, but Tuesday afternoon I received another automated email that the part was backordered again I replied requesting a supervisor call me to discuss this as it is unacceptable as I had stated before that I would be going out of town and require the device working prior to my departure This was promised by the tech that it would be resolved by Wednesday or Thursday before I left town I received an email back from the tech that was
I had sent my laptop computer in for repair that was bought less than year, still under warrantyDell service depot sent back a different (older model) computer claiming what I sent them, to be a 10yr old computer, out of warrantyAfter spending numerous hours on the phone and multiple emails, they still have my laptop and told me there is nothing they can doThey have lost my laptop and will not replace it
I bought a limited edition Spider-man PlayStation ProWhen I got the system I discovered it was missing the game and controllerI have tried dealing with Dell’s customer service dept but that hasn’t gone wellThey told me they would look into the issue and get back to meA couple days later Dell’s customer service dept closed that support ticket because their tracking info showed I had gotten the deliveryI tried explaining that the missing items were not separate products but were part of the PlayStation but couldn’t get them to understand thatAfter about days of back and forth messaging I found someone who understood the problemEarlier today I heard back from them and was told they wouldn’t help and told me to go through SonyI tried explaining that I bought the item from Dell and felt they should address the problem I see it this way-,I paid Dell almost $for a limited edition PlayStation that had a game, controller, hookup cables and the system and simply put I
I ordered a laptop and I at first entered an incorrect email and the initial shipment was cancelled I contacted Dell and corrected my email and verified my email I reordered laptop I was tracking the shipment and it was sent back to DellI called and asked whyI was told to talk to verification departmentI called them and I was told to call the bank no explanation just hung upI called the bankThey verified that the payment was taken out of my credit cardI called them back transferred several times and told still need to talk to verificationThis has been the case every time I calledI got frustrated and asked for a refundThey agreedCalled back to see if it was issued and when I should expect it I was told business days from 12/31/Reference # [redacted] I waited and called back 1/17/and I was told that refund was issued 1/7/Reference # [redacted] and I needed to call the bankCalled my bank and they have no record of the refundI checked again toda
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here [redacted] which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here ( [redacted] ) retails at $and the Dell Laptop configuration here ( [redacted] ) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
I ordered a TV from Dell on January 18, Order numbers are [redacted] for warranty and [redacted] for Sony 65X850C The TV was shipped from [redacted] on Jan through [redacted] and after days, I still didn't know where the TV wasOn Jan 28, I called [redacted] and the lady I spoke with was upset with me and she canceled delivery [redacted] were making too many excuses as to why they had missed their committed delivery date Dell have received their TV back from [redacted] on February ,but up to this point I am still waiting for $2,refundI kept getting promises from Dell CSR that I would get my refund but today they gave me the same scripted answer Reference numbers for TV refund is [redacted] and warranty is [redacted] I need to pay DFS already
Over last months our family dell laptop failed three times The system failures were so significant that the laptop was rendered totally inoperable on every occasion On first failure, I called, spent minutes on the phone trouble-shooting with the technical support desk which resulted in me mailing the laptop to dell technical support The determination was that the computer’s motherboard was faulty and needed replacement The second failure occurred three months later (estimate) It was determined that the cause was the same as the first failure I spent roughly minutes on the phone assisting the help desk with its standard trouble-shooting protocol I realized immediately that the computer suffered from the same issue as in the first instance – a failed motherboard I even explained to the Dell technician that the same # of beeps indicated the same issue I requested a new laptop, because it made sense that having the same issue happen twice in such a short timef
Dell has accepted and processed funds for my order and have not shipped within the date provided Numerous attempts to resolve via phone email chat has not resolved the issue I have spent hours trying to resolve Dear ***, Thank you for contacting Dell Online Customer Care I understand your concern for your Dell Purchased ID # [redacted] I apologize for the inconvenience I regret to inform you that this order has not been processed due to processing issuesSo, I would request you to contact our Sales Department at: ###-###-#### on this issue to place new order as per your concern
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive [redacted] I also called your sales line as I was denied a supervisor in the above chatHis name and ID( [redacted] - [redacted] (india) - supervisor.-- call center) Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price Second, I live in California and am protected by misprinted prices no distinction between online a
Upon ordering a new computer I specifically instructed the sales agent I wanted nothing to do with any McAfee product Upon receipt of the order conformation I found a $charge for a year subscription of McAfee Life Scan I had specifically told them I did not want that product I contacted the company thru their customer service and was given a case number for the refund and a promise that it would be refunded to my method of payment within - business days(case # [redacted] ) I have called times since and been given excuses and no action always given the statement it will take another days to process I received my computer 2-4-and to date have not received my promised refund
Dell broke it's warranty termsPromised business day and asked for over days to get a broken server a new part On Feb 15th I received a brand new server Tsame day opened a case for repair as the SATA connector was brokenOn Feb 16th I was informed that the necessary part would be available just on Mar 5thMy options were to replace it for a new server, it would take business, or return for a refund On Monday Feb 19th, I decided for a return and a full refund, talk to customer service who transfer to technical support who transfer to EMC support where I was promised to have my refund expedited and have the return label sent to my email The return label never came, today my bank account was charged for a Broken server
I have ordered a inch Tablet and it did not work properlyI spent a couple hours on the phone until the technician told me it had to be shipped back for warranty repairI shipped my tablet back with my memory card that the technician had me use for Windows installThey then sent a replacement out weeks later that the touch did not work on half of the screen without MY SD CARD ($65.00)I called and was upsetAfter days of going back and forth they found a replacement but a inch, so I was satisfiedI explained I was going to Florida that I would not be home to receive it, that when I got back I would callI got back home and they told me it was delivered, meanwhile the rep who was assigned to my case was fired and I was reassigned a new repShe explained to me she was the highest level of support and good luck getting someone to handle it without providing a FIRI have no problem making a police report but she was rude and telling me she was the highest level of account r
I placed my order [redacted] on 25th NovThe order said the TV will be delivered on December Then few days later, there was an FTC warning on my order status saying that my order is delayed and it could be delivered only on the 8th, if I dont accept, the order would be cancelledThere was not even an email asking me to confirm the delayThe same thing happened again and it was pushed to Decemeber 15th and now another one says January 2ndI am travelling on the 20th and wanted my TV before thatSince I purchased it through Dell on black friday, I ignored all the other good deals from other merchantsIf I was informed of this delay before, I would purchased from somewhere elseMy friend who purchased on the same day, got his tv deliveredNow all black friday deals are gone, I have no options but to buy at full priceI am being punished for being a loyal Dell customer
When buying a new TV, I spoke with a sales rep, and reviewing the TV, we discussed the features and proceeded to purchase the TV After the sale was made and the receipt was emailed to me, I noticed a discrepancy regarding the TV and the features listed I proceeded to call sales back to update the order within less than an hour of the purchase and was tossed around the phones then transferred, put on hold and then after holding, I received a message that no one was available and I'd need to call back the next day I proceeded to cancel the order online directly after and was told cancellation failed I called back as soon as they opened in which I was told by the sales person they would reach out to their back end to get this taken care of Later that day I finally was contacted and asked to send an email requesting the right TV and updating the order They informed me that they would not be able to process without a 15% restocking fee ($330) for a product that never left the wa
I purchased a laptop which came with a free gift of a TV When I received my laptop the screen was cracked and broken I boxed it back up and sent it back I was provided a shipping label They received my return a week later I still have not received replacement computerThey keep telling me it is in the back being investigated All they needed to see is that the screen indeed was cracked and they needed to replace my computer After getting no help from anybody I requested a refund I have been given two small refunds that still don't add up to the entire total of my purchase price I want a full refund, not bits and pieces I paid full price at one time, I expect the same As for the TV, I will send it back when I am provided a label to send it back I won't put it in the mail to get shipped to Dell and have them miraculously lose it somewhere I dont need the TV and DO NOT want to payt for it I asked about returning the tv being as it was part of the package I pu
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite In order ti understand how the circumstances came about I must provide some detail 1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment 4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order 8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
I've tried numerous times to transfer the ownership license of my computer I've tried over the telephone, using email, and using their online form I've tried for several months I cannot load some software until the license is transferred
The sales site for DELL states that a product is in stock and is gonna ship within hours but when it is ordered it takes weeks or more and they CLAIM it is backorderedI contacted [redacted] the company that provides them the product and they say that DELL is the issue they have the keyboards but Dell seems to not be able to order them! I contacted the management team and they told me that it will not go out to August 5th which is weeks than the original ship date on the site when I orderedThis is scummy
Dell is not honoring its warranty by replacing or repairing my Defective Dell Printer purchased on January of with a year warrantyI have emailed several times to resolve this and *** from Dell just keeps extending the date of when p[arts would be inDell is no longer in the printer business and I have spoken to Xerox who makes the printers for Dell and they tell me Dell stopped branding their own printers and that parts or replacement printer may not be available
Before I did this complaint I worked with Dell and Microsoft online since you go in circles to request to speak to someone I have three problems that they didn't help me with: 1) my laptop won't rotate when using it as an ipad 2) I can't disable face recognitionIt doesn't work 3) My camera will not flip Every time I open it I see myself (selfie mode) 4) For no reason my McAfee will be off
Have n issue with my Laptop, called in and spoke with a tech to have motherboard replaced First order was delayed a week with no apology from tech handling case, just an automated email that the part was back ordered That part failed within a week of replacement and the device no longer powers on at all and is non usable Called in and spoke with another tech again who created another dispatch for the motherboard and confirmed everything was in stock and guaranteed a overnight shipment on Monday (called in on Saturday), there was no update on Monday, but Tuesday afternoon I received another automated email that the part was backordered again I replied requesting a supervisor call me to discuss this as it is unacceptable as I had stated before that I would be going out of town and require the device working prior to my departure This was promised by the tech that it would be resolved by Wednesday or Thursday before I left town I received an email back from the tech that was
I had sent my laptop computer in for repair that was bought less than year, still under warrantyDell service depot sent back a different (older model) computer claiming what I sent them, to be a 10yr old computer, out of warrantyAfter spending numerous hours on the phone and multiple emails, they still have my laptop and told me there is nothing they can doThey have lost my laptop and will not replace it
I bought a limited edition Spider-man PlayStation ProWhen I got the system I discovered it was missing the game and controllerI have tried dealing with Dell’s customer service dept but that hasn’t gone wellThey told me they would look into the issue and get back to meA couple days later Dell’s customer service dept closed that support ticket because their tracking info showed I had gotten the deliveryI tried explaining that the missing items were not separate products but were part of the PlayStation but couldn’t get them to understand thatAfter about days of back and forth messaging I found someone who understood the problemEarlier today I heard back from them and was told they wouldn’t help and told me to go through SonyI tried explaining that I bought the item from Dell and felt they should address the problem I see it this way-,I paid Dell almost $for a limited edition PlayStation that had a game, controller, hookup cables and the system and simply put I