I bought a laptop from dell a year and a half agoit was six months old when it broke downi sent it in and they basically had to rebuild itit worked fine until last week (jan th) I called them and talked to them about fixing it again and they told me it was out of warranty and I would have to payi was told when they fixed it the first time that the parts they replaced would be replaced if they failedi have spoken to them so many times they now refuse to talk to memy complaint is I think I bought a lemon and they won't acknowledge thatthey said they couldn't guarantee how long one of their computers would or could lastit will cost me dollars to fix a laptopfor that price I could get an apple computeri am on a fixed income and I think they should be made to fix this problem thank you
I have had my laptop since 12/15, soon to be out of warranty I have been working with Dell service since mid September, 2016, two months I have emails from them, I have been on the phone with them several times for a total of about hours I have sent my computer back once for repair It still have problems Now, they want me to send it back to them again I have asked them to replace the computer, as defective and they refuse They say that's only an option in the first days Now, I fear that I will send it back and it still won't be fixed and my warranty will expire They told me they will not extend my warranty as a courtesy for my inconvenience
I have been charged $From Dell For a "subscription that I had cancelledIn February they billed me for this subscription and I called them and emailed them multiple timesAfter approximately a month I got my refundIn July they billed me and deducted the money from my bank account yet againWhen I have called about this I spoke to [redacted] Case Specialist – Dell Customer Care (as per email) who then referred me to yet another person who I was communicating with and emailing ( [redacted] Case Specialist )I explained the situation and that this money had yet again been withdrawn from my bank account for the second time and after a couple of emails and a few phone calls they have stopped responding to me and I cannot get my money refundedI do not know where else to turn to get my money put back into my bank account, It has been at least a monthThank you
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here [redacted] which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here ( [redacted] ) retails at $and the Dell Laptop configuration here ( [redacted] ) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive [redacted] I also called your sales line as I was denied a supervisor in the above chatHis name and ID( [redacted] - [redacted] (india) - supervisor.-- call center) Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price Second, I live in California and am protected by misprinted prices no distinction between online a
Dell broke it's warranty termsPromised business day and asked for over days to get a broken server a new part On Feb 15th I received a brand new server Tsame day opened a case for repair as the SATA connector was brokenOn Feb 16th I was informed that the necessary part would be available just on Mar 5thMy options were to replace it for a new server, it would take business, or return for a refund On Monday Feb 19th, I decided for a return and a full refund, talk to customer service who transfer to technical support who transfer to EMC support where I was promised to have my refund expedited and have the return label sent to my email The return label never came, today my bank account was charged for a Broken server
Dell has accepted and processed funds for my order and have not shipped within the date provided Numerous attempts to resolve via phone email chat has not resolved the issue I have spent hours trying to resolve Dear ***, Thank you for contacting Dell Online Customer Care I understand your concern for your Dell Purchased ID # [redacted] I apologize for the inconvenience I regret to inform you that this order has not been processed due to processing issuesSo, I would request you to contact our Sales Department at: ###-###-#### on this issue to place new order as per your concern
I have ordered a inch Tablet and it did not work properlyI spent a couple hours on the phone until the technician told me it had to be shipped back for warranty repairI shipped my tablet back with my memory card that the technician had me use for Windows installThey then sent a replacement out weeks later that the touch did not work on half of the screen without MY SD CARD ($65.00)I called and was upsetAfter days of going back and forth they found a replacement but a inch, so I was satisfiedI explained I was going to Florida that I would not be home to receive it, that when I got back I would callI got back home and they told me it was delivered, meanwhile the rep who was assigned to my case was fired and I was reassigned a new repShe explained to me she was the highest level of support and good luck getting someone to handle it without providing a FIRI have no problem making a police report but she was rude and telling me she was the highest level of account r
I've tried numerous times to transfer the ownership license of my computer I've tried over the telephone, using email, and using their online form I've tried for several months I cannot load some software until the license is transferred
Upon ordering a new computer I specifically instructed the sales agent I wanted nothing to do with any McAfee product Upon receipt of the order conformation I found a $charge for a year subscription of McAfee Life Scan I had specifically told them I did not want that product I contacted the company thru their customer service and was given a case number for the refund and a promise that it would be refunded to my method of payment within - business days(case # [redacted] ) I have called times since and been given excuses and no action always given the statement it will take another days to process I received my computer 2-4-and to date have not received my promised refund
I had sent my laptop computer in for repair that was bought less than year, still under warrantyDell service depot sent back a different (older model) computer claiming what I sent them, to be a 10yr old computer, out of warrantyAfter spending numerous hours on the phone and multiple emails, they still have my laptop and told me there is nothing they can doThey have lost my laptop and will not replace it
The sales site for DELL states that a product is in stock and is gonna ship within hours but when it is ordered it takes weeks or more and they CLAIM it is backorderedI contacted [redacted] the company that provides them the product and they say that DELL is the issue they have the keyboards but Dell seems to not be able to order them! I contacted the management team and they told me that it will not go out to August 5th which is weeks than the original ship date on the site when I orderedThis is scummy
I purchased a laptop which came with a free gift of a TV When I received my laptop the screen was cracked and broken I boxed it back up and sent it back I was provided a shipping label They received my return a week later I still have not received replacement computerThey keep telling me it is in the back being investigated All they needed to see is that the screen indeed was cracked and they needed to replace my computer After getting no help from anybody I requested a refund I have been given two small refunds that still don't add up to the entire total of my purchase price I want a full refund, not bits and pieces I paid full price at one time, I expect the same As for the TV, I will send it back when I am provided a label to send it back I won't put it in the mail to get shipped to Dell and have them miraculously lose it somewhere I dont need the TV and DO NOT want to payt for it I asked about returning the tv being as it was part of the package I pu
Before I did this complaint I worked with Dell and Microsoft online since you go in circles to request to speak to someone I have three problems that they didn't help me with: 1) my laptop won't rotate when using it as an ipad 2) I can't disable face recognitionIt doesn't work 3) My camera will not flip Every time I open it I see myself (selfie mode) 4) For no reason my McAfee will be off
Dell is not honoring its warranty by replacing or repairing my Defective Dell Printer purchased on January of with a year warrantyI have emailed several times to resolve this and *** from Dell just keeps extending the date of when p[arts would be inDell is no longer in the printer business and I have spoken to Xerox who makes the printers for Dell and they tell me Dell stopped branding their own printers and that parts or replacement printer may not be available
I placed my order [redacted] on 25th NovThe order said the TV will be delivered on December Then few days later, there was an FTC warning on my order status saying that my order is delayed and it could be delivered only on the 8th, if I dont accept, the order would be cancelledThere was not even an email asking me to confirm the delayThe same thing happened again and it was pushed to Decemeber 15th and now another one says January 2ndI am travelling on the 20th and wanted my TV before thatSince I purchased it through Dell on black friday, I ignored all the other good deals from other merchantsIf I was informed of this delay before, I would purchased from somewhere elseMy friend who purchased on the same day, got his tv deliveredNow all black friday deals are gone, I have no options but to buy at full priceI am being punished for being a loyal Dell customer
When buying a new TV, I spoke with a sales rep, and reviewing the TV, we discussed the features and proceeded to purchase the TV After the sale was made and the receipt was emailed to me, I noticed a discrepancy regarding the TV and the features listed I proceeded to call sales back to update the order within less than an hour of the purchase and was tossed around the phones then transferred, put on hold and then after holding, I received a message that no one was available and I'd need to call back the next day I proceeded to cancel the order online directly after and was told cancellation failed I called back as soon as they opened in which I was told by the sales person they would reach out to their back end to get this taken care of Later that day I finally was contacted and asked to send an email requesting the right TV and updating the order They informed me that they would not be able to process without a 15% restocking fee ($330) for a product that never left the wa
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite In order ti understand how the circumstances came about I must provide some detail 1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment 4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order 8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
Have n issue with my Laptop, called in and spoke with a tech to have motherboard replaced First order was delayed a week with no apology from tech handling case, just an automated email that the part was back ordered That part failed within a week of replacement and the device no longer powers on at all and is non usable Called in and spoke with another tech again who created another dispatch for the motherboard and confirmed everything was in stock and guaranteed a overnight shipment on Monday (called in on Saturday), there was no update on Monday, but Tuesday afternoon I received another automated email that the part was backordered again I replied requesting a supervisor call me to discuss this as it is unacceptable as I had stated before that I would be going out of town and require the device working prior to my departure This was promised by the tech that it would be resolved by Wednesday or Thursday before I left town I received an email back from the tech that was
I just got off the phone with the DELL customer service department My computer stopped working after TWO months I was told there was a "motherboard" issue which they didnt BOTHER to tell ANYONE ABOUT.......In essence they sold me a LEMON!!! I have asked for a BRAND NEW LAPTOP OR MY MONEY BACK!!!! They are saying they will fix it by me sending it to some depot place and then when I get back it MAY or MAY NOT WORK (their words) Apparently there are "no guarantees" And - they claim - they are doing this "because they knew there was an issue - and its all kindness - they dont "have to do this" Their non-english speaking representatives basically told me that they will do nothing to make this right - supposedly some escalation department will contact me to send me some kind of return slip............this is RIDICULOUS!!!! This sounds like a class action lawsuit waiting to happen I just want my money back seeing I paid over $for a laptop I can't use They c
I bought a laptop from dell a year and a half agoit was six months old when it broke downi sent it in and they basically had to rebuild itit worked fine until last week (jan th) I called them and talked to them about fixing it again and they told me it was out of warranty and I would have to payi was told when they fixed it the first time that the parts they replaced would be replaced if they failedi have spoken to them so many times they now refuse to talk to memy complaint is I think I bought a lemon and they won't acknowledge thatthey said they couldn't guarantee how long one of their computers would or could lastit will cost me dollars to fix a laptopfor that price I could get an apple computeri am on a fixed income and I think they should be made to fix this problem thank you
I have had my laptop since 12/15, soon to be out of warranty I have been working with Dell service since mid September, 2016, two months I have emails from them, I have been on the phone with them several times for a total of about hours I have sent my computer back once for repair It still have problems Now, they want me to send it back to them again I have asked them to replace the computer, as defective and they refuse They say that's only an option in the first days Now, I fear that I will send it back and it still won't be fixed and my warranty will expire They told me they will not extend my warranty as a courtesy for my inconvenience
I have been charged $From Dell For a "subscription that I had cancelledIn February they billed me for this subscription and I called them and emailed them multiple timesAfter approximately a month I got my refundIn July they billed me and deducted the money from my bank account yet againWhen I have called about this I spoke to [redacted] Case Specialist – Dell Customer Care (as per email) who then referred me to yet another person who I was communicating with and emailing ( [redacted] Case Specialist )I explained the situation and that this money had yet again been withdrawn from my bank account for the second time and after a couple of emails and a few phone calls they have stopped responding to me and I cannot get my money refundedI do not know where else to turn to get my money put back into my bank account, It has been at least a monthThank you
Dell is refusing to honor their Price Match Guarantee for the newly released XPS in and a HP Spectre x15t Their policy is here [redacted] which states that Dell will price match any Dell Hp or Lenovo laptop with similar spec to a Dell productI have shown their sales reps both websites for similar models the Hp one here ( [redacted] ) retails at $and the Dell Laptop configuration here ( [redacted] ) retails at $Based off of Dell's websites criteria and guidelines two should be price match eligible but Dell has refused to honor their policy and not approved
I do not know what US store does not honor their prices online or in store I spent probably 1/hour online and on the phone getting told by one supervisor that they will not honor YOUR websiteHere is the link I used in different web browsers to verify caching was not giving me a positive [redacted] I also called your sales line as I was denied a supervisor in the above chatHis name and ID( [redacted] - [redacted] (india) - supervisor.-- call center) Wow same terrible customer serviceYour supervisors have no authority? He even agreed with the error and saw the $priceThat is not my fault that is dell's fault I did my due diligence and followed up with a potential order on the phone in hopes someone would do what is not only honorable and right, but by law; to secure my product choice based on advertised price Second, I live in California and am protected by misprinted prices no distinction between online a
Dell broke it's warranty termsPromised business day and asked for over days to get a broken server a new part On Feb 15th I received a brand new server Tsame day opened a case for repair as the SATA connector was brokenOn Feb 16th I was informed that the necessary part would be available just on Mar 5thMy options were to replace it for a new server, it would take business, or return for a refund On Monday Feb 19th, I decided for a return and a full refund, talk to customer service who transfer to technical support who transfer to EMC support where I was promised to have my refund expedited and have the return label sent to my email The return label never came, today my bank account was charged for a Broken server
Dell has accepted and processed funds for my order and have not shipped within the date provided Numerous attempts to resolve via phone email chat has not resolved the issue I have spent hours trying to resolve Dear ***, Thank you for contacting Dell Online Customer Care I understand your concern for your Dell Purchased ID # [redacted] I apologize for the inconvenience I regret to inform you that this order has not been processed due to processing issuesSo, I would request you to contact our Sales Department at: ###-###-#### on this issue to place new order as per your concern
I have ordered a inch Tablet and it did not work properlyI spent a couple hours on the phone until the technician told me it had to be shipped back for warranty repairI shipped my tablet back with my memory card that the technician had me use for Windows installThey then sent a replacement out weeks later that the touch did not work on half of the screen without MY SD CARD ($65.00)I called and was upsetAfter days of going back and forth they found a replacement but a inch, so I was satisfiedI explained I was going to Florida that I would not be home to receive it, that when I got back I would callI got back home and they told me it was delivered, meanwhile the rep who was assigned to my case was fired and I was reassigned a new repShe explained to me she was the highest level of support and good luck getting someone to handle it without providing a FIRI have no problem making a police report but she was rude and telling me she was the highest level of account r
I've tried numerous times to transfer the ownership license of my computer I've tried over the telephone, using email, and using their online form I've tried for several months I cannot load some software until the license is transferred
Upon ordering a new computer I specifically instructed the sales agent I wanted nothing to do with any McAfee product Upon receipt of the order conformation I found a $charge for a year subscription of McAfee Life Scan I had specifically told them I did not want that product I contacted the company thru their customer service and was given a case number for the refund and a promise that it would be refunded to my method of payment within - business days(case # [redacted] ) I have called times since and been given excuses and no action always given the statement it will take another days to process I received my computer 2-4-and to date have not received my promised refund
I had sent my laptop computer in for repair that was bought less than year, still under warrantyDell service depot sent back a different (older model) computer claiming what I sent them, to be a 10yr old computer, out of warrantyAfter spending numerous hours on the phone and multiple emails, they still have my laptop and told me there is nothing they can doThey have lost my laptop and will not replace it
The sales site for DELL states that a product is in stock and is gonna ship within hours but when it is ordered it takes weeks or more and they CLAIM it is backorderedI contacted [redacted] the company that provides them the product and they say that DELL is the issue they have the keyboards but Dell seems to not be able to order them! I contacted the management team and they told me that it will not go out to August 5th which is weeks than the original ship date on the site when I orderedThis is scummy
I purchased a laptop which came with a free gift of a TV When I received my laptop the screen was cracked and broken I boxed it back up and sent it back I was provided a shipping label They received my return a week later I still have not received replacement computerThey keep telling me it is in the back being investigated All they needed to see is that the screen indeed was cracked and they needed to replace my computer After getting no help from anybody I requested a refund I have been given two small refunds that still don't add up to the entire total of my purchase price I want a full refund, not bits and pieces I paid full price at one time, I expect the same As for the TV, I will send it back when I am provided a label to send it back I won't put it in the mail to get shipped to Dell and have them miraculously lose it somewhere I dont need the TV and DO NOT want to payt for it I asked about returning the tv being as it was part of the package I pu
Before I did this complaint I worked with Dell and Microsoft online since you go in circles to request to speak to someone I have three problems that they didn't help me with: 1) my laptop won't rotate when using it as an ipad 2) I can't disable face recognitionIt doesn't work 3) My camera will not flip Every time I open it I see myself (selfie mode) 4) For no reason my McAfee will be off
Dell is not honoring its warranty by replacing or repairing my Defective Dell Printer purchased on January of with a year warrantyI have emailed several times to resolve this and *** from Dell just keeps extending the date of when p[arts would be inDell is no longer in the printer business and I have spoken to Xerox who makes the printers for Dell and they tell me Dell stopped branding their own printers and that parts or replacement printer may not be available
I placed my order [redacted] on 25th NovThe order said the TV will be delivered on December Then few days later, there was an FTC warning on my order status saying that my order is delayed and it could be delivered only on the 8th, if I dont accept, the order would be cancelledThere was not even an email asking me to confirm the delayThe same thing happened again and it was pushed to Decemeber 15th and now another one says January 2ndI am travelling on the 20th and wanted my TV before thatSince I purchased it through Dell on black friday, I ignored all the other good deals from other merchantsIf I was informed of this delay before, I would purchased from somewhere elseMy friend who purchased on the same day, got his tv deliveredNow all black friday deals are gone, I have no options but to buy at full priceI am being punished for being a loyal Dell customer
When buying a new TV, I spoke with a sales rep, and reviewing the TV, we discussed the features and proceeded to purchase the TV After the sale was made and the receipt was emailed to me, I noticed a discrepancy regarding the TV and the features listed I proceeded to call sales back to update the order within less than an hour of the purchase and was tossed around the phones then transferred, put on hold and then after holding, I received a message that no one was available and I'd need to call back the next day I proceeded to cancel the order online directly after and was told cancellation failed I called back as soon as they opened in which I was told by the sales person they would reach out to their back end to get this taken care of Later that day I finally was contacted and asked to send an email requesting the right TV and updating the order They informed me that they would not be able to process without a 15% restocking fee ($330) for a product that never left the wa
My experience with Dell has been shockingly poorThis complaint is solely regarding the charge on my Dell Preferred Advantage account for a Microsoft Office Home and Student software suite In order ti understand how the circumstances came about I must provide some detail 1) On 6/22/I placed an order for a laptop with Dell.com2) I received shipping notification for the product on 6/26/3) On 7/7/I requested an update on tracking of the shipment 4) On 7/8/I was informed their "was no information" on my orderA logistics search was initiated by customer service5)On 7/11/I sent a note to customer care seeking an update6)On 7/12/I was told the computer was "lost"7) On 7/I cancelled the order 8) On 7/27/a computer arrived at my house from dellIt came with no cards, no packing slips, no order and no informationAssuming it was "the" computer I notified DEll on 8/1/and said I would pay for it9) On 8/4/I was told that "this issue has already
Have n issue with my Laptop, called in and spoke with a tech to have motherboard replaced First order was delayed a week with no apology from tech handling case, just an automated email that the part was back ordered That part failed within a week of replacement and the device no longer powers on at all and is non usable Called in and spoke with another tech again who created another dispatch for the motherboard and confirmed everything was in stock and guaranteed a overnight shipment on Monday (called in on Saturday), there was no update on Monday, but Tuesday afternoon I received another automated email that the part was backordered again I replied requesting a supervisor call me to discuss this as it is unacceptable as I had stated before that I would be going out of town and require the device working prior to my departure This was promised by the tech that it would be resolved by Wednesday or Thursday before I left town I received an email back from the tech that was
I just got off the phone with the DELL customer service department My computer stopped working after TWO months I was told there was a "motherboard" issue which they didnt BOTHER to tell ANYONE ABOUT.......In essence they sold me a LEMON!!! I have asked for a BRAND NEW LAPTOP OR MY MONEY BACK!!!! They are saying they will fix it by me sending it to some depot place and then when I get back it MAY or MAY NOT WORK (their words) Apparently there are "no guarantees" And - they claim - they are doing this "because they knew there was an issue - and its all kindness - they dont "have to do this" Their non-english speaking representatives basically told me that they will do nothing to make this right - supposedly some escalation department will contact me to send me some kind of return slip............this is RIDICULOUS!!!! This sounds like a class action lawsuit waiting to happen I just want my money back seeing I paid over $for a laptop I can't use They c