We have a computer that was under warranty I called to get the issue resolved Since the user of the laptop is very mobile it's hard to get her computer so we can't send it away We need a tech to come in Dell agreed and so was told to tell them when the user would be in I have given them three sets of dates so far and each time I communicate with them when she is her, they wait at least three days to contact me and then the window is closed Even when I tell them weeks before hand when the user will be in, they say "Email when she is in"I do and I get no communications back until days later
I purchased a Dell Inpsiron Laptop December 2016, We are now in February of I have called or times over the last year about my laptop due to it lagging, the touchscreen not working correctly, just the computer being slow in generalEach time they have factory reset my computer and it would work for a month or two and then start right back up I have now called Dell again and my warranty was up a month n a half agoThey will not even diagnose the computer over the phone with me, but are now telling my my hard drive sounds like its dying and will need to be replaced but that I will need to pay $roughly to diagnose and the repair bill will be at least $They also are claiming they have no records on file of me calling in to have my computer resetThey refuse to help me anyA computer that is a year old, barely used because of all the problems listed above should not be having to have a hard drive replacedAlso, if this is now the same problem I've been having SHOUL
Hello, my name is [redacted] I made a work order to get my dell laptop fixed on November On the same day I paid a total of $to get the laptop fixed because it is out of warrantyOn November 2016, I received my box and mailed it back the same dayI was told that my computer will be fixed and mailed back within business daysIt is now November and they have not started the repairsWhen I spoke with dell on November, they stated it was a billing hold on it because of no payment but the manager also explained that he did not know why it was a billing hold because he sees the paymentHe then stated that he lifted the hold and will expedite the repairsOn November, I received another call today stating call dellWhen I called them, they stated it was a billing hold on the account and they are about to lift it and start repairsI then spoke to the manager and explained to him that I was just told the same thing SundayI have paid for services and I a
On July 19, 208, I ordered a Dell G- laptop for roughly $1,for my son Less than a month having my computer the screen started flickering and would freeze up the computer On 08/31/I spoke with a Dell Technician and went through an hour of troubleshooting (including the Dell technician logging on to the computer remotely) I shipped the computer to a DELL depot for repair on 08/15/ This despite the fact that I paid for years at home service They told me the Depot has much more parts than the Technician they would send to my house and it would be fixed once and for all On 08/21/2018, I got the computer back and the LCD screen and the cable cords were replaced During the week of 08/31/2018, the computer started heating up to the point the computer would shut down This would happen several times an hour I again got on the phone with a technician and even sent him a picture of the laptop with the flickering screen on 08/31/ This
The problem is my first dell chat online with the sales team giving them the correct computer codes ordered the wrong battery for my computer; they sent the wrong batter 1/04/I had to call back in to re-order the proper battery for the computer on 1/11/I was supposed to receive the 10% discount on the items fopr ordering online which was a secial they were runningI didn't get that fixed on my first order after a lot of call ins and complaining which they finally corrected on 1/28/on my account [redacted] which was my MasterCardNow the 2nd battery was purchashed under my mother's name [redacted] on her VISA card and she never received the 10% she was supposed to get back on her VISANow on top of this I returned both batteries with the same Return Label they sent me because they weren't responding to me me when I kept calling in and just passed me back and for to different departments - just passing the buckI also called in on 1/18/about finding a cheaper batt
On March I ordered a 17” Inspiron non-touch laptop from DellThis model has internal speakers so that the user can hear voices or music when skyping or listening to YoutubeThe laptop was delivered in a few days I started using the laptop and soon discovered the internal speakers would not work I reported the problem to Dell Tech Support They had me reinstall the drivers and then wipe the hard drive to return it to the "as shipped condition it had been in the week before The internal speakers still did not work I told the tech support I wanted to return the laptop and they told to me to call customer support I called Customer Support and they told me to call Tech Support I asked my credit card company to stop payment but it I was too late I ordered an Asus laptop from Amazon
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
I called Dell Support serivce at ###-###-#### to see what was going on with my laptopI talk with one agent who inform me that I would have to pay for them to resolve this issueI purchased this laptop March I have already had a screen replace Oct Then srceen went completely outTalking with the agents today who is not following code of coduct that [redacted] signedThose agent just keep sending me to different agents for about eleven times stay on the phone with them more then two hoursMy computer is saying the storage is full and I dont not save or download anything on this computerMy computer is also under a warranty that Dell Incdo not want to guaranteeThere code of coduct says that they are honest and the mislead me into thinking that they would help me and this company did notI see why customers buy APPLE productI want a new computer that I was told that I could receiveOr a Refund
On Nov 25, I purchased a laptop from Dell, order no – [redacted] , Dell Purchase ID: [redacted] , Total Price $ I received an Estimated Delivery Date of: Dec- Dec6, On Dec 5th at 3:44am, I received a notice stating it was delayed until Dec07, I received another message on Dec 5th, at 7:34pm stating it would be delayed till Dec 14th Since I am an unemployed IT professional and I need the laptop to perform job searches and training that cannot be performed from my tablet, I send an email requesting the status of the order This is the reply I received: I have checked the records and it shows the order is currently on hold as the product is flagged as Invalid by manufacturing and it cannot go through and it is being worked to be cancel/reentered so I request you to contact our Order Modification Department to check for the alternative I contacted the Order Modification Department for an update / explanation I was told the order was being canceled
I ordered a laptop from Dell and was told that it would be delivered between 6/1/and 6/8/ When I signed onto their website on 6/to check on the status, it showed that it had not been shipped yet I contacted customer service via a chat, and was told that the laptop screen part was out of stock and they had no expected ship or delivery date I asked them when they would have told me this if I hadn't contacted them, and they said they couldn't say I then had to call Dell to cancel the order (I needed it by mid June) and asked to speak to a supervisor They told me they first had to cancel the order (which was done) and then connected me to a supervisor They left me on hold for minutes and then someone came on and said he is trying to connect me to his supervisor but minutes later, I am still on hold right now The supervisor just got on the line and told me that the notification would have come from a different department so there is nothing he can do to improve the process If they had contacted me with an alternate solution I might have been OK but I feel that this has been handled very poorly
We purchased a laptop from Dell in December and began experiencing a technical difficulty referred to as a "ghost touch" with it in MarchApril Dell attempted to repair it multiple times remotely, but failure to do so resulted in my having to send the laptop back to them in exchange for a new one The new one began having the ghost touch and software problems in July/August of Dell's technical support repeatedly fixed the problems (at least once per month), but only temporarily, and each time taking more than 3-hours to do so In addition to attempting repairs remotely, they twice sent a technician to do so in person In January I had finally had enough as the computer is now at its worst, only functioning for a few moments at a time before it needs to be shut down When I contacted Dell to request that the laptop be replaced with a better product or returned for a refund, I was transferred to six different people in five different departments, having to expl
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
In August me and my wife purchased a Dell all in one PC After a few months the hard drive crashed I called customer service and had a new hard drive sent to me I was promised a hard drive and a CDROM to download the operating system (OS) The hard drive was sent with the operating system pre installedIT was installed incorrectly and couldn't load on my PC I called to get a replacement OS sent to me They had me download a new OS online and create a boot device, which damaged one of my thumb drive and didn't work I asked them to just send me a disk as promised, they said they would but never sent it I have called almost everyday for a week and get transferred and asked to repeat trouble shooting processes I've already completed I go to school online with my GI bill, which is one of my only forms of income, the other being disability, and an currently a week behind in classesAS of today they have still not sent the OS and are not clear on the reason, one person says t
I bought a $gift card from Dell.com in the end of This is a physical gift card and received by mailI only used the card number and pin number once on Dell website to check the balance immediately after I received the card, then I locked it in my drawer until last month I tried to use it to buy a computer from Dell.comWhen I checked the balance last month (around Jun,20, 2016), I found the card was used and there was only $left in the cardThe transaction history of the card showed there was a transaction of $on Jun.7, I contacted Dell custom service and I was told this card was used to place an order from Dell.com and the order number is # [redacted] Dell told me they cannot do anything if the gift card was used since this is customer's responsibility to make the card safeI told them I've been kee [redacted] the card in hand all the time and I've never shared the card information with anybody elseHowever, they would not help me and also cannot disclose the
I purchased a Dell laptop from QVC in April The laptop work for about months, then I started to have issues with it I worked with customer service to correct the issues until March The HARD DRIVE went out on the lap top As you can see it was not even year old yet The company did send me a new hard drive, but refused to send me an USB stickMy understanding I needed this to load the hard drive I call QVC for help and they told me to call Dell I finally found a person (Raghav Verma) to help me On March 10, 2017, the lap top was working again In November 2017, months later, the laptop stop working again I took the laptop to a service person and they said, the hard drive is not working I explain a new hard drive was just put into the laptop in March of this year He said to call Dell because a hard drive should be under a warranty even if the laptop is not When they replaced the hard drive it is under warranty for a year I wrote an email to Raghav
I purchased a small laptop during Black Friday sales, a Dell Inspiron seriesI received an email confirming that my purchase was madeTwo days later I received an email that said that there was something wrong with my paymentAfter reviewing all information, I realized that the billing address on my card was incorrectI called the following day, and spoke with different people, two of which were managers and was told that I could only call on Monday because the department I needed was closed, even though the hours were during the hours I am at workI called Monday, and spent a total of three hours on hold, only to be told that due to high call volume, they were closing that departmentOn Tuesday, I called and spent two hours on hold, while simultaneously waiting hours in the chat systemI was unable to be connected with anyoneOn Wednesday, since I was at work and couldn't spend time on hold, I waited in the chat system from 11:am until 4:pm, my session was en
I made a purchase from Dell through eBay in May It was for a Latitude Elaptop with a 250GB Hard DriveHowever, now that I have filled that hard drive a few months over a year later, and messages pop up telling me my hard drive has almost no space on it, I notice that it is only an 80GB (or less) hard drive, when I paid for a 250GB Hard drive!!! I am VERY UNHAPPY, and want this resolved immediately, as I need to begin using it for work and with the smaller hard drive than what I ordered, I don't have the room for what I needI contacted Dell, and they are telling me they can do nothing because it is "out of warranty." However, the product I received is NOT what I ordered and paid for, or was misrepresented in the first place!
I have Dell Inspiron models All in One computers One at home and one in my office Both computers did the latest automatic update that we have no choice about and BOTH computers will not come back on once the update says it is restarting the computer Both computers are less than a year old Dell says an update isn't the issue but the motherboard died on my office computer If the update they did isn't responsible for NEITHER computer coming back on after the update than what it is? Everything was running fine, automatic update happens and then both computers will not restartThere is no other explanation other than the update causing the issue considering the computers were bought at the same time and are in different locations and on different internet services They aren't even used the same amount of hours One is only used a few hours a week Tech support says there is nothing else they can do except make me pay to replace the motherboard This isn't righ
Placed an order on 11/11/for a brand new Dell XP laptop with all the bells and whistles roughly $ I've been a long time Dell consumer being my 6th computer I've orderedI was given a delivery date but after the date came and went, I jumped online to check status of my orderIt never appearedI called Dell Customer support inquiring about my recent orderI was told it was cancelled due to a problem with this system and wasn't shipping any out I was told to place a reorder and if and when they get it fixed, they would ship itI received it but did not put in into use for a few weeks as I was traveling ( Holidays)Since turning it on for the first time and shutting it down, I noticed it not shutting down, I tried shutting it down again, it would shut down and after about to seconds, it would come back on I didn't realize it for a couple days so called DellThe tech guy said it was probably that I didn't hover over the icon to shut it down and that the syst
I ordered a desktop and a laptop from Dell over the phone around this time last yearI was told I would receive gift cardsThey hadn't come by the time I received the computer a month or so later, and I called their customer service line not too long after because the game I was supposed to get with the computer did not comeI spoke with a supervisor about it and they gave me $credit (which I'm pretty sure never came off my bill) since they no longer sold the game code (Tom Clancy's the division)I asked about the gift cards then, and was told they would come in the mail in 6-weeksBy that time I had forgotten about themNow I had to speak with Dell again to extend my warranty and rememberedThe dell rep gave me a phone # for gift card customer serviceEvery time I have tried this number, I get a rep who says they are going to transfer me to the gift card lineThey transfer me to a recording saying gift cards are only sold online and disconnectsI would like my gift
We have a computer that was under warranty I called to get the issue resolved Since the user of the laptop is very mobile it's hard to get her computer so we can't send it away We need a tech to come in Dell agreed and so was told to tell them when the user would be in I have given them three sets of dates so far and each time I communicate with them when she is her, they wait at least three days to contact me and then the window is closed Even when I tell them weeks before hand when the user will be in, they say "Email when she is in"I do and I get no communications back until days later
I purchased a Dell Inpsiron Laptop December 2016, We are now in February of I have called or times over the last year about my laptop due to it lagging, the touchscreen not working correctly, just the computer being slow in generalEach time they have factory reset my computer and it would work for a month or two and then start right back up I have now called Dell again and my warranty was up a month n a half agoThey will not even diagnose the computer over the phone with me, but are now telling my my hard drive sounds like its dying and will need to be replaced but that I will need to pay $roughly to diagnose and the repair bill will be at least $They also are claiming they have no records on file of me calling in to have my computer resetThey refuse to help me anyA computer that is a year old, barely used because of all the problems listed above should not be having to have a hard drive replacedAlso, if this is now the same problem I've been having SHOUL
Hello, my name is [redacted] I made a work order to get my dell laptop fixed on November On the same day I paid a total of $to get the laptop fixed because it is out of warrantyOn November 2016, I received my box and mailed it back the same dayI was told that my computer will be fixed and mailed back within business daysIt is now November and they have not started the repairsWhen I spoke with dell on November, they stated it was a billing hold on it because of no payment but the manager also explained that he did not know why it was a billing hold because he sees the paymentHe then stated that he lifted the hold and will expedite the repairsOn November, I received another call today stating call dellWhen I called them, they stated it was a billing hold on the account and they are about to lift it and start repairsI then spoke to the manager and explained to him that I was just told the same thing SundayI have paid for services and I a
On July 19, 208, I ordered a Dell G- laptop for roughly $1,for my son Less than a month having my computer the screen started flickering and would freeze up the computer On 08/31/I spoke with a Dell Technician and went through an hour of troubleshooting (including the Dell technician logging on to the computer remotely) I shipped the computer to a DELL depot for repair on 08/15/ This despite the fact that I paid for years at home service They told me the Depot has much more parts than the Technician they would send to my house and it would be fixed once and for all On 08/21/2018, I got the computer back and the LCD screen and the cable cords were replaced During the week of 08/31/2018, the computer started heating up to the point the computer would shut down This would happen several times an hour I again got on the phone with a technician and even sent him a picture of the laptop with the flickering screen on 08/31/ This
The problem is my first dell chat online with the sales team giving them the correct computer codes ordered the wrong battery for my computer; they sent the wrong batter 1/04/I had to call back in to re-order the proper battery for the computer on 1/11/I was supposed to receive the 10% discount on the items fopr ordering online which was a secial they were runningI didn't get that fixed on my first order after a lot of call ins and complaining which they finally corrected on 1/28/on my account [redacted] which was my MasterCardNow the 2nd battery was purchashed under my mother's name [redacted] on her VISA card and she never received the 10% she was supposed to get back on her VISANow on top of this I returned both batteries with the same Return Label they sent me because they weren't responding to me me when I kept calling in and just passed me back and for to different departments - just passing the buckI also called in on 1/18/about finding a cheaper batt
On March I ordered a 17” Inspiron non-touch laptop from DellThis model has internal speakers so that the user can hear voices or music when skyping or listening to YoutubeThe laptop was delivered in a few days I started using the laptop and soon discovered the internal speakers would not work I reported the problem to Dell Tech Support They had me reinstall the drivers and then wipe the hard drive to return it to the "as shipped condition it had been in the week before The internal speakers still did not work I told the tech support I wanted to return the laptop and they told to me to call customer support I called Customer Support and they told me to call Tech Support I asked my credit card company to stop payment but it I was too late I ordered an Asus laptop from Amazon
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
I called Dell Support serivce at ###-###-#### to see what was going on with my laptopI talk with one agent who inform me that I would have to pay for them to resolve this issueI purchased this laptop March I have already had a screen replace Oct Then srceen went completely outTalking with the agents today who is not following code of coduct that [redacted] signedThose agent just keep sending me to different agents for about eleven times stay on the phone with them more then two hoursMy computer is saying the storage is full and I dont not save or download anything on this computerMy computer is also under a warranty that Dell Incdo not want to guaranteeThere code of coduct says that they are honest and the mislead me into thinking that they would help me and this company did notI see why customers buy APPLE productI want a new computer that I was told that I could receiveOr a Refund
On Nov 25, I purchased a laptop from Dell, order no – [redacted] , Dell Purchase ID: [redacted] , Total Price $ I received an Estimated Delivery Date of: Dec- Dec6, On Dec 5th at 3:44am, I received a notice stating it was delayed until Dec07, I received another message on Dec 5th, at 7:34pm stating it would be delayed till Dec 14th Since I am an unemployed IT professional and I need the laptop to perform job searches and training that cannot be performed from my tablet, I send an email requesting the status of the order This is the reply I received: I have checked the records and it shows the order is currently on hold as the product is flagged as Invalid by manufacturing and it cannot go through and it is being worked to be cancel/reentered so I request you to contact our Order Modification Department to check for the alternative I contacted the Order Modification Department for an update / explanation I was told the order was being canceled
I ordered a laptop from Dell and was told that it would be delivered between 6/1/and 6/8/ When I signed onto their website on 6/to check on the status, it showed that it had not been shipped yet I contacted customer service via a chat, and was told that the laptop screen part was out of stock and they had no expected ship or delivery date I asked them when they would have told me this if I hadn't contacted them, and they said they couldn't say I then had to call Dell to cancel the order (I needed it by mid June) and asked to speak to a supervisor They told me they first had to cancel the order (which was done) and then connected me to a supervisor They left me on hold for minutes and then someone came on and said he is trying to connect me to his supervisor but minutes later, I am still on hold right now The supervisor just got on the line and told me that the notification would have come from a different department so there is nothing he can do to improve the process If they had contacted me with an alternate solution I might have been OK but I feel that this has been handled very poorly
We purchased a laptop from Dell in December and began experiencing a technical difficulty referred to as a "ghost touch" with it in MarchApril Dell attempted to repair it multiple times remotely, but failure to do so resulted in my having to send the laptop back to them in exchange for a new one The new one began having the ghost touch and software problems in July/August of Dell's technical support repeatedly fixed the problems (at least once per month), but only temporarily, and each time taking more than 3-hours to do so In addition to attempting repairs remotely, they twice sent a technician to do so in person In January I had finally had enough as the computer is now at its worst, only functioning for a few moments at a time before it needs to be shut down When I contacted Dell to request that the laptop be replaced with a better product or returned for a refund, I was transferred to six different people in five different departments, having to expl
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
In August me and my wife purchased a Dell all in one PC After a few months the hard drive crashed I called customer service and had a new hard drive sent to me I was promised a hard drive and a CDROM to download the operating system (OS) The hard drive was sent with the operating system pre installedIT was installed incorrectly and couldn't load on my PC I called to get a replacement OS sent to me They had me download a new OS online and create a boot device, which damaged one of my thumb drive and didn't work I asked them to just send me a disk as promised, they said they would but never sent it I have called almost everyday for a week and get transferred and asked to repeat trouble shooting processes I've already completed I go to school online with my GI bill, which is one of my only forms of income, the other being disability, and an currently a week behind in classesAS of today they have still not sent the OS and are not clear on the reason, one person says t
I bought a $gift card from Dell.com in the end of This is a physical gift card and received by mailI only used the card number and pin number once on Dell website to check the balance immediately after I received the card, then I locked it in my drawer until last month I tried to use it to buy a computer from Dell.comWhen I checked the balance last month (around Jun,20, 2016), I found the card was used and there was only $left in the cardThe transaction history of the card showed there was a transaction of $on Jun.7, I contacted Dell custom service and I was told this card was used to place an order from Dell.com and the order number is # [redacted] Dell told me they cannot do anything if the gift card was used since this is customer's responsibility to make the card safeI told them I've been kee [redacted] the card in hand all the time and I've never shared the card information with anybody elseHowever, they would not help me and also cannot disclose the
I purchased a Dell laptop from QVC in April The laptop work for about months, then I started to have issues with it I worked with customer service to correct the issues until March The HARD DRIVE went out on the lap top As you can see it was not even year old yet The company did send me a new hard drive, but refused to send me an USB stickMy understanding I needed this to load the hard drive I call QVC for help and they told me to call Dell I finally found a person (Raghav Verma) to help me On March 10, 2017, the lap top was working again In November 2017, months later, the laptop stop working again I took the laptop to a service person and they said, the hard drive is not working I explain a new hard drive was just put into the laptop in March of this year He said to call Dell because a hard drive should be under a warranty even if the laptop is not When they replaced the hard drive it is under warranty for a year I wrote an email to Raghav
I purchased a small laptop during Black Friday sales, a Dell Inspiron seriesI received an email confirming that my purchase was madeTwo days later I received an email that said that there was something wrong with my paymentAfter reviewing all information, I realized that the billing address on my card was incorrectI called the following day, and spoke with different people, two of which were managers and was told that I could only call on Monday because the department I needed was closed, even though the hours were during the hours I am at workI called Monday, and spent a total of three hours on hold, only to be told that due to high call volume, they were closing that departmentOn Tuesday, I called and spent two hours on hold, while simultaneously waiting hours in the chat systemI was unable to be connected with anyoneOn Wednesday, since I was at work and couldn't spend time on hold, I waited in the chat system from 11:am until 4:pm, my session was en
I made a purchase from Dell through eBay in May It was for a Latitude Elaptop with a 250GB Hard DriveHowever, now that I have filled that hard drive a few months over a year later, and messages pop up telling me my hard drive has almost no space on it, I notice that it is only an 80GB (or less) hard drive, when I paid for a 250GB Hard drive!!! I am VERY UNHAPPY, and want this resolved immediately, as I need to begin using it for work and with the smaller hard drive than what I ordered, I don't have the room for what I needI contacted Dell, and they are telling me they can do nothing because it is "out of warranty." However, the product I received is NOT what I ordered and paid for, or was misrepresented in the first place!
I have Dell Inspiron models All in One computers One at home and one in my office Both computers did the latest automatic update that we have no choice about and BOTH computers will not come back on once the update says it is restarting the computer Both computers are less than a year old Dell says an update isn't the issue but the motherboard died on my office computer If the update they did isn't responsible for NEITHER computer coming back on after the update than what it is? Everything was running fine, automatic update happens and then both computers will not restartThere is no other explanation other than the update causing the issue considering the computers were bought at the same time and are in different locations and on different internet services They aren't even used the same amount of hours One is only used a few hours a week Tech support says there is nothing else they can do except make me pay to replace the motherboard This isn't righ
Placed an order on 11/11/for a brand new Dell XP laptop with all the bells and whistles roughly $ I've been a long time Dell consumer being my 6th computer I've orderedI was given a delivery date but after the date came and went, I jumped online to check status of my orderIt never appearedI called Dell Customer support inquiring about my recent orderI was told it was cancelled due to a problem with this system and wasn't shipping any out I was told to place a reorder and if and when they get it fixed, they would ship itI received it but did not put in into use for a few weeks as I was traveling ( Holidays)Since turning it on for the first time and shutting it down, I noticed it not shutting down, I tried shutting it down again, it would shut down and after about to seconds, it would come back on I didn't realize it for a couple days so called DellThe tech guy said it was probably that I didn't hover over the icon to shut it down and that the syst
I ordered a desktop and a laptop from Dell over the phone around this time last yearI was told I would receive gift cardsThey hadn't come by the time I received the computer a month or so later, and I called their customer service line not too long after because the game I was supposed to get with the computer did not comeI spoke with a supervisor about it and they gave me $credit (which I'm pretty sure never came off my bill) since they no longer sold the game code (Tom Clancy's the division)I asked about the gift cards then, and was told they would come in the mail in 6-weeksBy that time I had forgotten about themNow I had to speak with Dell again to extend my warranty and rememberedThe dell rep gave me a phone # for gift card customer serviceEvery time I have tried this number, I get a rep who says they are going to transfer me to the gift card lineThey transfer me to a recording saying gift cards are only sold online and disconnectsI would like my gift