After a year of problems hard drive failures in Months DELL COMPUTER promised a replacement laptopThere Is only ONE nasty conniving agent in charge of extended warranty He wants to substitute a NOT same refurbished laptopI have refused his substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
To Whom It May Concern: Thank you for taking the time to read this emailI write to you today because I do not know what other recourse I haveI purchased a Dell computer back in February of with a three year, in home extended warranty, which Dell is refusing to honor Service Request number: [redacted] The chronology of issues I have had with the Dell Alienware Rdate back from the inception of the purchase in February, 2016, and appear at the bottom of this request Along with the purchase, I spent several hundred dollars more for the full warranty as I use this laptop for business Since February, 2016, I have spent numerous hours on the phone with customer “care” being hassled and stonewalled by Dell until Dell finally agrees to fulfill its terms and replace their broken machines and parts The saga continues The laptop has continued to experience incessant battery issues Again, the product is under warranty According to the NYS Better Business
I'm a year loyal Dell customerI buy dell for myself, my family, my customersI purchased a PC in DecemberI've had problems which made it impossible for me to work at my remote job Today after 1/hours I was told I needed a new motherboardThen I got a call that the mother board wasn't available and wouldn't be availableThey are sending a new PC in 10-days I use this PC for my business and my remote jobI will lose 8-hours installing software, backing up, etc I am lividThe first PC came in daysThis one will take 10-I want Dell to send a technician to transfer my filesThis is ridiculous and could cost me my job
Purchased a computer from [redacted] in West Palm Beach, FL March Warrenty year Computer had problems turning off monitor every few minutes Dell Tech support tried times to fix problem on line but when they couldn't, they sent tech over to home to replace the mother board After tech replaced mother board, the computer couldn't turn onMessage said it needed a Key Locker Code Tech said problem was his area - he only came over to replace the board Called Dell tech support again -they said they can't fix it if they can't get into the computer Advised me to take computer to a 3rd party repair service Contacted [redacted] and they said they can fix it for $or sell me a service contract for year for $ So I took the contact They backed up the hard drive, formatted it, reinstalled the software , Called Dell tech support back and wanted a reimbursement of either the cost of the [redacted] contract or year extended warranty to go to March since I
I have been a long time, loyal Dell Customer for yearsMy Dell Inspiron of only years ran completely fine with no complaints until a few weeks agoThe unit will not power on whatsoever which is frustrating because I run my business from this one machine which cost me $I now regret that investment On Friday August 5th at 1:PM I called the Dell service number ###-###-#### and spoke to a representative with whom I spent ten minutes on the phone, only to have her transfer me to another representative without providing me any assistance whatsoeverShe did not help me troubleshoot my problem but she did however ask me a very peculiar questionAfter telling her what was wrong with my Dell machine she asked "was I representing a business or university?" Even though I run my business from my PC, I told her no because I thought to myself what difference would it makeLater I found out that she purposely asked this questionA source told me that DELL KNOWINGLY SE
I just got off the phone with the DELL customer service department My computer stopped working after TWO months I was told there was a "motherboard" issue which they didnt BOTHER to tell ANYONE ABOUT.......In essence they sold me a LEMON!!! I have asked for a BRAND NEW LAPTOP OR MY MONEY BACK!!!! They are saying they will fix it by me sending it to some depot place and then when I get back it MAY or MAY NOT WORK (their words) Apparently there are "no guarantees" And - they claim - they are doing this "because they knew there was an issue - and its all kindness - they dont "have to do this" Their non-english speaking representatives basically told me that they will do nothing to make this right - supposedly some escalation department will contact me to send me some kind of return slip............this is RIDICULOUS!!!! This sounds like a class action lawsuit waiting to happen I just want my money back seeing I paid over $for a laptop I can't use They c
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician [redacted] from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer I contacted
This is in reference to quality issues relating to my nephew’s Dell Inspiron laptop that I purchased for him years ago for college and the subsequent Dell service records and support The screen recently just fell off He is an engineering student and needs a computer The machine’s warranty expired in May However, this was only the latest in a series of issues with this machine From the day he opened it to set up the registration, there was a problem: a service call had to be made to Dell and they had to remotely “reset it” – which took hours There were several other service calls over time – one that had to take place at the college so that he could continue with his studies – and we have secured the service ticket numbers from Dell to document the issues So – an attempt was made to contact Dell as to what his options are I sent an email in to ask where I could register a complaint I did not receive an answer July 13, 2016: I had to call Dell’s “service” line
I ordered a laptop via Dell's online chat I was advised to finance the laptop through Dell's Financial Services to receive additional credits to be used on their site to purchase more products I went with the option because I was going to need an external DVD They sent the external DVD and charged me I tried unsuccessfully to reach someone at the Dell Customer Care so I paid off the charges for the laptop expecting to reach someone before the end of the 2nd month but that was unsuccessful I finally reached a person tonight and was told it was too late for them to help me so I am stuck with a finance charge and paying for something I did not order AND a bad mark on my credit rating AND no debit card to purchase the merchandize I was promised
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
years ago my wife and mother went in to purchase an Alienware MX-Rlaptop for me to celebrate my enlistmentCresting two years with the product I started to have issues arise with the productMy screen would continuously black out and occasional not functionI spent several hours with tech support until they made it functional, considering my investment I decided to purchase my extended warrantyAfter a couple of months the problem came backAt this point in time I requested a box to be able to ship it back and get the screen repaired, at this point in time they learned I was based overseas and refused to continue assistance since my warranty was "US only," they gave me several recommendations to, at my own cost, to send my laptop back stateside and have them ship the box, wait for repairs, then at my families expense have them ship it back to meAfter extended conversation they passed onto me information that I could instead electronically transfer the warranty to myself a
I have requested an out of warranty repair from Dell on August 26th I told the Dell representative that it was extremely urgent for me to get my computer back, as I’m an academic and the term was starting in a few daysI was told the whole process including shipping would take 8-business days After paying for the repair, I was sent a box with a prepaid sticker to send it to Dell in [redacted] , I put my computer in it, and it was picked up by [redacted] on August 31st I could not track my computer’s status online, as Dell’s system said there were issues with tracking, but when I called I was told on the phone by a Dell representative that everything was on track, as the computer had arrived at Dell and would be processed and fixed soonOn September 9th, my neighbour told me he saw a box outside our door (we live in separate apartments in the same house) a couple of days ago, and he was surprised someone would leave it outside where it could be stolen, so he brought it i
I purchased a digital download of Adobe Acrobat through DellThe link they sent does not workI contacted Dell tech support for assistanceTwo separate Dell employees webbed into my computer and cannot download the productI called for a refundNobody at Dell will issue a refund for a product that I cannot download, nor can they download itCustomer service people transfer me to person to person, and they are rude and unprofessional
I ordered computers from Dell, at least four were cancelled and to more returned, Dell has refused to refund my monies back to my Visa card weeks later Purchase ID Order Number Date Ordered Date Cancelled Tracking / Conf# Received Returned Amount [redacted] 12/2/12/5/ [redacted] No N/A $ [redacted] 12/3/12/21/ [redacted] Yes 12/23/$ [redacted] 12/6/12/6/ [redacted] No 12/14/ $ [redacted] 12/19/12/19/Cancelled No N/A $ [redacted] 12/19/12/19/ [redacted] No 12/23/ $ [redacted] 12/20/12/23/ [redacted] Yes 12/24/$ [redacted] 12/21/N/A None-Never Ordered No N/A $ Totals $3,
The worst support I have ever dealt with I ordered a computer it was delayed weeks with no notice I cancelled the order and it was still shipped Also there was an FCC notice that it would not be shipped and cancelled if I didn't approve the changes delay in the shipping I never approved anything I spoke to a [redacted] about it and asked for a refund of my money since I didn't purchase the item He told me that since it was shipped he could't refund me although the item shipped days after This is ridiculous that I should have to wait to get my money back for a purchase I didn't make I called again a week later I was on hold for another mins I them spoke to a [redacted] didn't give me a list name he them transferred me to a [redacted] again didn't give me a last name when I asked I was extremely frustrated that I cancelled an order and an order that should never have been shipped because I never complied with the FCC alert [redacted] then proceed to hang up on me I f
After having some trouble with my Dell Inspiron Laptop, I decided to do a fresh restore to factory defaultI backed up, and saved all my files, and using the software built into the OS, I created a restore diskAfter running it on the laptop, and restoring the OS, I realized that the Windows was not activated, after wasting about hrs with technicians I could barely understandI was told I would have to purchase another copy of Windows to get a new product key, even though I paid for a laptop with Windows 8, and the software I used to restore the system was built into the laptop, you know the one that you get constant reminders to create, when using the laptop How can a company that has positive reviews, neutral reviews, and negative reviews, have an A+ rating from an organization called, the Revdex.com
I am a yr old senior with severe medical disabilities whose only contact with the outside world is my computer, I own one Dell Inspiron (Service Tag# [redacted] ) which was a refurbished replacement of my previous Dell Inspiron series since September 2014.Like the original Inspiron I owned for yrs and eventually repalced by Dell Since March 2017, my laptop has been in and out of Dell Repair Center in Houston,TX, times The 1st time it was a simple replacement of an Adpter My laptop returned to me with top lid scratched and dentedTo Dell Repair it went, only to have returned with bottom right case lose Dell Repair again for the 3rd time, yet again to find out the bottom left case became so lose, plastic paper fell out of the crackIn addition, I continuously had problem of powering on the computer From June to date, I had in=home technician in to replace faulty motherboard due to frequnt Powtwo times failure Last week right after the 2nd Technician came and
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
On March 6, we chatted with a Dell Sales Rep online about a purchase that we wanted to makeWe wanted to discuss the final purchase, and the sales rep saved the quote to our Dell account, e-mailed us a copy, and said he would call us back on March after p.mCentralThe quote was for $(including tax) and has a note that it is good through April We did not receive a call, so we called on Thursday, March to complete the saleWe were told that the price could not be honored, and despite speaking with two supervisors, they were unwilling to complete the sale at the quoted price
After a year of problems hard drive failures in Months DELL COMPUTER promised a replacement laptopThere Is only ONE nasty conniving agent in charge of extended warranty He wants to substitute a NOT same refurbished laptopI have refused his substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
To Whom It May Concern: Thank you for taking the time to read this emailI write to you today because I do not know what other recourse I haveI purchased a Dell computer back in February of with a three year, in home extended warranty, which Dell is refusing to honor Service Request number: [redacted] The chronology of issues I have had with the Dell Alienware Rdate back from the inception of the purchase in February, 2016, and appear at the bottom of this request Along with the purchase, I spent several hundred dollars more for the full warranty as I use this laptop for business Since February, 2016, I have spent numerous hours on the phone with customer “care” being hassled and stonewalled by Dell until Dell finally agrees to fulfill its terms and replace their broken machines and parts The saga continues The laptop has continued to experience incessant battery issues Again, the product is under warranty According to the NYS Better Business
I'm a year loyal Dell customerI buy dell for myself, my family, my customersI purchased a PC in DecemberI've had problems which made it impossible for me to work at my remote job Today after 1/hours I was told I needed a new motherboardThen I got a call that the mother board wasn't available and wouldn't be availableThey are sending a new PC in 10-days I use this PC for my business and my remote jobI will lose 8-hours installing software, backing up, etc I am lividThe first PC came in daysThis one will take 10-I want Dell to send a technician to transfer my filesThis is ridiculous and could cost me my job
Purchased a computer from [redacted] in West Palm Beach, FL March Warrenty year Computer had problems turning off monitor every few minutes Dell Tech support tried times to fix problem on line but when they couldn't, they sent tech over to home to replace the mother board After tech replaced mother board, the computer couldn't turn onMessage said it needed a Key Locker Code Tech said problem was his area - he only came over to replace the board Called Dell tech support again -they said they can't fix it if they can't get into the computer Advised me to take computer to a 3rd party repair service Contacted [redacted] and they said they can fix it for $or sell me a service contract for year for $ So I took the contact They backed up the hard drive, formatted it, reinstalled the software , Called Dell tech support back and wanted a reimbursement of either the cost of the [redacted] contract or year extended warranty to go to March since I
I have been a long time, loyal Dell Customer for yearsMy Dell Inspiron of only years ran completely fine with no complaints until a few weeks agoThe unit will not power on whatsoever which is frustrating because I run my business from this one machine which cost me $I now regret that investment On Friday August 5th at 1:PM I called the Dell service number ###-###-#### and spoke to a representative with whom I spent ten minutes on the phone, only to have her transfer me to another representative without providing me any assistance whatsoeverShe did not help me troubleshoot my problem but she did however ask me a very peculiar questionAfter telling her what was wrong with my Dell machine she asked "was I representing a business or university?" Even though I run my business from my PC, I told her no because I thought to myself what difference would it makeLater I found out that she purposely asked this questionA source told me that DELL KNOWINGLY SE
I just got off the phone with the DELL customer service department My computer stopped working after TWO months I was told there was a "motherboard" issue which they didnt BOTHER to tell ANYONE ABOUT.......In essence they sold me a LEMON!!! I have asked for a BRAND NEW LAPTOP OR MY MONEY BACK!!!! They are saying they will fix it by me sending it to some depot place and then when I get back it MAY or MAY NOT WORK (their words) Apparently there are "no guarantees" And - they claim - they are doing this "because they knew there was an issue - and its all kindness - they dont "have to do this" Their non-english speaking representatives basically told me that they will do nothing to make this right - supposedly some escalation department will contact me to send me some kind of return slip............this is RIDICULOUS!!!! This sounds like a class action lawsuit waiting to happen I just want my money back seeing I paid over $for a laptop I can't use They c
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician [redacted] from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer I contacted
This is in reference to quality issues relating to my nephew’s Dell Inspiron laptop that I purchased for him years ago for college and the subsequent Dell service records and support The screen recently just fell off He is an engineering student and needs a computer The machine’s warranty expired in May However, this was only the latest in a series of issues with this machine From the day he opened it to set up the registration, there was a problem: a service call had to be made to Dell and they had to remotely “reset it” – which took hours There were several other service calls over time – one that had to take place at the college so that he could continue with his studies – and we have secured the service ticket numbers from Dell to document the issues So – an attempt was made to contact Dell as to what his options are I sent an email in to ask where I could register a complaint I did not receive an answer July 13, 2016: I had to call Dell’s “service” line
I ordered a laptop via Dell's online chat I was advised to finance the laptop through Dell's Financial Services to receive additional credits to be used on their site to purchase more products I went with the option because I was going to need an external DVD They sent the external DVD and charged me I tried unsuccessfully to reach someone at the Dell Customer Care so I paid off the charges for the laptop expecting to reach someone before the end of the 2nd month but that was unsuccessful I finally reached a person tonight and was told it was too late for them to help me so I am stuck with a finance charge and paying for something I did not order AND a bad mark on my credit rating AND no debit card to purchase the merchandize I was promised
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
years ago my wife and mother went in to purchase an Alienware MX-Rlaptop for me to celebrate my enlistmentCresting two years with the product I started to have issues arise with the productMy screen would continuously black out and occasional not functionI spent several hours with tech support until they made it functional, considering my investment I decided to purchase my extended warrantyAfter a couple of months the problem came backAt this point in time I requested a box to be able to ship it back and get the screen repaired, at this point in time they learned I was based overseas and refused to continue assistance since my warranty was "US only," they gave me several recommendations to, at my own cost, to send my laptop back stateside and have them ship the box, wait for repairs, then at my families expense have them ship it back to meAfter extended conversation they passed onto me information that I could instead electronically transfer the warranty to myself a
I have requested an out of warranty repair from Dell on August 26th I told the Dell representative that it was extremely urgent for me to get my computer back, as I’m an academic and the term was starting in a few daysI was told the whole process including shipping would take 8-business days After paying for the repair, I was sent a box with a prepaid sticker to send it to Dell in [redacted] , I put my computer in it, and it was picked up by [redacted] on August 31st I could not track my computer’s status online, as Dell’s system said there were issues with tracking, but when I called I was told on the phone by a Dell representative that everything was on track, as the computer had arrived at Dell and would be processed and fixed soonOn September 9th, my neighbour told me he saw a box outside our door (we live in separate apartments in the same house) a couple of days ago, and he was surprised someone would leave it outside where it could be stolen, so he brought it i
I purchased a digital download of Adobe Acrobat through DellThe link they sent does not workI contacted Dell tech support for assistanceTwo separate Dell employees webbed into my computer and cannot download the productI called for a refundNobody at Dell will issue a refund for a product that I cannot download, nor can they download itCustomer service people transfer me to person to person, and they are rude and unprofessional
I ordered computers from Dell, at least four were cancelled and to more returned, Dell has refused to refund my monies back to my Visa card weeks later Purchase ID Order Number Date Ordered Date Cancelled Tracking / Conf# Received Returned Amount [redacted] 12/2/12/5/ [redacted] No N/A $ [redacted] 12/3/12/21/ [redacted] Yes 12/23/$ [redacted] 12/6/12/6/ [redacted] No 12/14/ $ [redacted] 12/19/12/19/Cancelled No N/A $ [redacted] 12/19/12/19/ [redacted] No 12/23/ $ [redacted] 12/20/12/23/ [redacted] Yes 12/24/$ [redacted] 12/21/N/A None-Never Ordered No N/A $ Totals $3,
The worst support I have ever dealt with I ordered a computer it was delayed weeks with no notice I cancelled the order and it was still shipped Also there was an FCC notice that it would not be shipped and cancelled if I didn't approve the changes delay in the shipping I never approved anything I spoke to a [redacted] about it and asked for a refund of my money since I didn't purchase the item He told me that since it was shipped he could't refund me although the item shipped days after This is ridiculous that I should have to wait to get my money back for a purchase I didn't make I called again a week later I was on hold for another mins I them spoke to a [redacted] didn't give me a list name he them transferred me to a [redacted] again didn't give me a last name when I asked I was extremely frustrated that I cancelled an order and an order that should never have been shipped because I never complied with the FCC alert [redacted] then proceed to hang up on me I f
After having some trouble with my Dell Inspiron Laptop, I decided to do a fresh restore to factory defaultI backed up, and saved all my files, and using the software built into the OS, I created a restore diskAfter running it on the laptop, and restoring the OS, I realized that the Windows was not activated, after wasting about hrs with technicians I could barely understandI was told I would have to purchase another copy of Windows to get a new product key, even though I paid for a laptop with Windows 8, and the software I used to restore the system was built into the laptop, you know the one that you get constant reminders to create, when using the laptop How can a company that has positive reviews, neutral reviews, and negative reviews, have an A+ rating from an organization called, the Revdex.com
I am a yr old senior with severe medical disabilities whose only contact with the outside world is my computer, I own one Dell Inspiron (Service Tag# [redacted] ) which was a refurbished replacement of my previous Dell Inspiron series since September 2014.Like the original Inspiron I owned for yrs and eventually repalced by Dell Since March 2017, my laptop has been in and out of Dell Repair Center in Houston,TX, times The 1st time it was a simple replacement of an Adpter My laptop returned to me with top lid scratched and dentedTo Dell Repair it went, only to have returned with bottom right case lose Dell Repair again for the 3rd time, yet again to find out the bottom left case became so lose, plastic paper fell out of the crackIn addition, I continuously had problem of powering on the computer From June to date, I had in=home technician in to replace faulty motherboard due to frequnt Powtwo times failure Last week right after the 2nd Technician came and
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
On March 6, we chatted with a Dell Sales Rep online about a purchase that we wanted to makeWe wanted to discuss the final purchase, and the sales rep saved the quote to our Dell account, e-mailed us a copy, and said he would call us back on March after p.mCentralThe quote was for $(including tax) and has a note that it is good through April We did not receive a call, so we called on Thursday, March to complete the saleWe were told that the price could not be honored, and despite speaking with two supervisors, they were unwilling to complete the sale at the quoted price