I bought a limited edition Spider-man PlayStation ProWhen I got the system I discovered it was missing the game and controllerI have tried dealing with Dell’s customer service dept but that hasn’t gone wellThey told me they would look into the issue and get back to meA couple days later Dell’s customer service dept closed that support ticket because their tracking info showed I had gotten the deliveryI tried explaining that the missing items were not separate products but were part of the PlayStation but couldn’t get them to understand thatAfter about days of back and forth messaging I found someone who understood the problemEarlier today I heard back from them and was told they wouldn’t help and told me to go through SonyI tried explaining that I bought the item from Dell and felt they should address the problem I see it this way-,I paid Dell almost $for a limited edition PlayStation that had a game, controller, hookup cables and the system and simply put I
To Whom It May Concern: Thank you for taking the time to read this emailI write to you today because I do not know what other recourse I haveI purchased a Dell computer back in February of with a three year, in home extended warranty, which Dell is refusing to honor Service Request number: [redacted] The chronology of issues I have had with the Dell Alienware Rdate back from the inception of the purchase in February, 2016, and appear at the bottom of this request Along with the purchase, I spent several hundred dollars more for the full warranty as I use this laptop for business Since February, 2016, I have spent numerous hours on the phone with customer “care” being hassled and stonewalled by Dell until Dell finally agrees to fulfill its terms and replace their broken machines and parts The saga continues The laptop has continued to experience incessant battery issues Again, the product is under warranty According to the NYS Better Business
I ordered a laptop via Dell's online chat I was advised to finance the laptop through Dell's Financial Services to receive additional credits to be used on their site to purchase more products I went with the option because I was going to need an external DVD They sent the external DVD and charged me I tried unsuccessfully to reach someone at the Dell Customer Care so I paid off the charges for the laptop expecting to reach someone before the end of the 2nd month but that was unsuccessful I finally reached a person tonight and was told it was too late for them to help me so I am stuck with a finance charge and paying for something I did not order AND a bad mark on my credit rating AND no debit card to purchase the merchandize I was promised
I'm a year loyal Dell customerI buy dell for myself, my family, my customersI purchased a PC in DecemberI've had problems which made it impossible for me to work at my remote job Today after 1/hours I was told I needed a new motherboardThen I got a call that the mother board wasn't available and wouldn't be availableThey are sending a new PC in 10-days I use this PC for my business and my remote jobI will lose 8-hours installing software, backing up, etc I am lividThe first PC came in daysThis one will take 10-I want Dell to send a technician to transfer my filesThis is ridiculous and could cost me my job
This is in reference to quality issues relating to my nephew’s Dell Inspiron laptop that I purchased for him years ago for college and the subsequent Dell service records and support The screen recently just fell off He is an engineering student and needs a computer The machine’s warranty expired in May However, this was only the latest in a series of issues with this machine From the day he opened it to set up the registration, there was a problem: a service call had to be made to Dell and they had to remotely “reset it” – which took hours There were several other service calls over time – one that had to take place at the college so that he could continue with his studies – and we have secured the service ticket numbers from Dell to document the issues So – an attempt was made to contact Dell as to what his options are I sent an email in to ask where I could register a complaint I did not receive an answer July 13, 2016: I had to call Dell’s “service” line
years ago my wife and mother went in to purchase an Alienware MX-Rlaptop for me to celebrate my enlistmentCresting two years with the product I started to have issues arise with the productMy screen would continuously black out and occasional not functionI spent several hours with tech support until they made it functional, considering my investment I decided to purchase my extended warrantyAfter a couple of months the problem came backAt this point in time I requested a box to be able to ship it back and get the screen repaired, at this point in time they learned I was based overseas and refused to continue assistance since my warranty was "US only," they gave me several recommendations to, at my own cost, to send my laptop back stateside and have them ship the box, wait for repairs, then at my families expense have them ship it back to meAfter extended conversation they passed onto me information that I could instead electronically transfer the warranty to myself a
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician [redacted] from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
I have requested an out of warranty repair from Dell on August 26th I told the Dell representative that it was extremely urgent for me to get my computer back, as I’m an academic and the term was starting in a few daysI was told the whole process including shipping would take 8-business days After paying for the repair, I was sent a box with a prepaid sticker to send it to Dell in [redacted] , I put my computer in it, and it was picked up by [redacted] on August 31st I could not track my computer’s status online, as Dell’s system said there were issues with tracking, but when I called I was told on the phone by a Dell representative that everything was on track, as the computer had arrived at Dell and would be processed and fixed soonOn September 9th, my neighbour told me he saw a box outside our door (we live in separate apartments in the same house) a couple of days ago, and he was surprised someone would leave it outside where it could be stolen, so he brought it i
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
I have been a long time, loyal Dell Customer for yearsMy Dell Inspiron of only years ran completely fine with no complaints until a few weeks agoThe unit will not power on whatsoever which is frustrating because I run my business from this one machine which cost me $I now regret that investment On Friday August 5th at 1:PM I called the Dell service number ###-###-#### and spoke to a representative with whom I spent ten minutes on the phone, only to have her transfer me to another representative without providing me any assistance whatsoeverShe did not help me troubleshoot my problem but she did however ask me a very peculiar questionAfter telling her what was wrong with my Dell machine she asked "was I representing a business or university?" Even though I run my business from my PC, I told her no because I thought to myself what difference would it makeLater I found out that she purposely asked this questionA source told me that DELL KNOWINGLY SE
After a year of problems hard drive failures in Months DELL COMPUTER promised a replacement laptopThere Is only ONE nasty conniving agent in charge of extended warranty He wants to substitute a NOT same refurbished laptopI have refused his substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer I contacted
Purchased a computer from [redacted] in West Palm Beach, FL March Warrenty year Computer had problems turning off monitor every few minutes Dell Tech support tried times to fix problem on line but when they couldn't, they sent tech over to home to replace the mother board After tech replaced mother board, the computer couldn't turn onMessage said it needed a Key Locker Code Tech said problem was his area - he only came over to replace the board Called Dell tech support again -they said they can't fix it if they can't get into the computer Advised me to take computer to a 3rd party repair service Contacted [redacted] and they said they can fix it for $or sell me a service contract for year for $ So I took the contact They backed up the hard drive, formatted it, reinstalled the software , Called Dell tech support back and wanted a reimbursement of either the cost of the [redacted] contract or year extended warranty to go to March since I
On March 6, we chatted with a Dell Sales Rep online about a purchase that we wanted to makeWe wanted to discuss the final purchase, and the sales rep saved the quote to our Dell account, e-mailed us a copy, and said he would call us back on March after p.mCentralThe quote was for $(including tax) and has a note that it is good through April We did not receive a call, so we called on Thursday, March to complete the saleWe were told that the price could not be honored, and despite speaking with two supervisors, they were unwilling to complete the sale at the quoted price
We have a computer that was under warranty I called to get the issue resolved Since the user of the laptop is very mobile it's hard to get her computer so we can't send it away We need a tech to come in Dell agreed and so was told to tell them when the user would be in I have given them three sets of dates so far and each time I communicate with them when she is her, they wait at least three days to contact me and then the window is closed Even when I tell them weeks before hand when the user will be in, they say "Email when she is in"I do and I get no communications back until days later
Hello, my name is [redacted] I made a work order to get my dell laptop fixed on November On the same day I paid a total of $to get the laptop fixed because it is out of warrantyOn November 2016, I received my box and mailed it back the same dayI was told that my computer will be fixed and mailed back within business daysIt is now November and they have not started the repairsWhen I spoke with dell on November, they stated it was a billing hold on it because of no payment but the manager also explained that he did not know why it was a billing hold because he sees the paymentHe then stated that he lifted the hold and will expedite the repairsOn November, I received another call today stating call dellWhen I called them, they stated it was a billing hold on the account and they are about to lift it and start repairsI then spoke to the manager and explained to him that I was just told the same thing SundayI have paid for services and I a
I purchased a digital download of Adobe Acrobat through DellThe link they sent does not workI contacted Dell tech support for assistanceTwo separate Dell employees webbed into my computer and cannot download the productI called for a refundNobody at Dell will issue a refund for a product that I cannot download, nor can they download itCustomer service people transfer me to person to person, and they are rude and unprofessional
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
On July 19, 208, I ordered a Dell G- laptop for roughly $1,for my son Less than a month having my computer the screen started flickering and would freeze up the computer On 08/31/I spoke with a Dell Technician and went through an hour of troubleshooting (including the Dell technician logging on to the computer remotely) I shipped the computer to a DELL depot for repair on 08/15/ This despite the fact that I paid for years at home service They told me the Depot has much more parts than the Technician they would send to my house and it would be fixed once and for all On 08/21/2018, I got the computer back and the LCD screen and the cable cords were replaced During the week of 08/31/2018, the computer started heating up to the point the computer would shut down This would happen several times an hour I again got on the phone with a technician and even sent him a picture of the laptop with the flickering screen on 08/31/ This
I am a yr old senior with severe medical disabilities whose only contact with the outside world is my computer, I own one Dell Inspiron (Service Tag# [redacted] ) which was a refurbished replacement of my previous Dell Inspiron series since September 2014.Like the original Inspiron I owned for yrs and eventually repalced by Dell Since March 2017, my laptop has been in and out of Dell Repair Center in Houston,TX, times The 1st time it was a simple replacement of an Adpter My laptop returned to me with top lid scratched and dentedTo Dell Repair it went, only to have returned with bottom right case lose Dell Repair again for the 3rd time, yet again to find out the bottom left case became so lose, plastic paper fell out of the crackIn addition, I continuously had problem of powering on the computer From June to date, I had in=home technician in to replace faulty motherboard due to frequnt Powtwo times failure Last week right after the 2nd Technician came and
I bought a limited edition Spider-man PlayStation ProWhen I got the system I discovered it was missing the game and controllerI have tried dealing with Dell’s customer service dept but that hasn’t gone wellThey told me they would look into the issue and get back to meA couple days later Dell’s customer service dept closed that support ticket because their tracking info showed I had gotten the deliveryI tried explaining that the missing items were not separate products but were part of the PlayStation but couldn’t get them to understand thatAfter about days of back and forth messaging I found someone who understood the problemEarlier today I heard back from them and was told they wouldn’t help and told me to go through SonyI tried explaining that I bought the item from Dell and felt they should address the problem I see it this way-,I paid Dell almost $for a limited edition PlayStation that had a game, controller, hookup cables and the system and simply put I
To Whom It May Concern: Thank you for taking the time to read this emailI write to you today because I do not know what other recourse I haveI purchased a Dell computer back in February of with a three year, in home extended warranty, which Dell is refusing to honor Service Request number: [redacted] The chronology of issues I have had with the Dell Alienware Rdate back from the inception of the purchase in February, 2016, and appear at the bottom of this request Along with the purchase, I spent several hundred dollars more for the full warranty as I use this laptop for business Since February, 2016, I have spent numerous hours on the phone with customer “care” being hassled and stonewalled by Dell until Dell finally agrees to fulfill its terms and replace their broken machines and parts The saga continues The laptop has continued to experience incessant battery issues Again, the product is under warranty According to the NYS Better Business
I ordered a laptop via Dell's online chat I was advised to finance the laptop through Dell's Financial Services to receive additional credits to be used on their site to purchase more products I went with the option because I was going to need an external DVD They sent the external DVD and charged me I tried unsuccessfully to reach someone at the Dell Customer Care so I paid off the charges for the laptop expecting to reach someone before the end of the 2nd month but that was unsuccessful I finally reached a person tonight and was told it was too late for them to help me so I am stuck with a finance charge and paying for something I did not order AND a bad mark on my credit rating AND no debit card to purchase the merchandize I was promised
I'm a year loyal Dell customerI buy dell for myself, my family, my customersI purchased a PC in DecemberI've had problems which made it impossible for me to work at my remote job Today after 1/hours I was told I needed a new motherboardThen I got a call that the mother board wasn't available and wouldn't be availableThey are sending a new PC in 10-days I use this PC for my business and my remote jobI will lose 8-hours installing software, backing up, etc I am lividThe first PC came in daysThis one will take 10-I want Dell to send a technician to transfer my filesThis is ridiculous and could cost me my job
This is in reference to quality issues relating to my nephew’s Dell Inspiron laptop that I purchased for him years ago for college and the subsequent Dell service records and support The screen recently just fell off He is an engineering student and needs a computer The machine’s warranty expired in May However, this was only the latest in a series of issues with this machine From the day he opened it to set up the registration, there was a problem: a service call had to be made to Dell and they had to remotely “reset it” – which took hours There were several other service calls over time – one that had to take place at the college so that he could continue with his studies – and we have secured the service ticket numbers from Dell to document the issues So – an attempt was made to contact Dell as to what his options are I sent an email in to ask where I could register a complaint I did not receive an answer July 13, 2016: I had to call Dell’s “service” line
years ago my wife and mother went in to purchase an Alienware MX-Rlaptop for me to celebrate my enlistmentCresting two years with the product I started to have issues arise with the productMy screen would continuously black out and occasional not functionI spent several hours with tech support until they made it functional, considering my investment I decided to purchase my extended warrantyAfter a couple of months the problem came backAt this point in time I requested a box to be able to ship it back and get the screen repaired, at this point in time they learned I was based overseas and refused to continue assistance since my warranty was "US only," they gave me several recommendations to, at my own cost, to send my laptop back stateside and have them ship the box, wait for repairs, then at my families expense have them ship it back to meAfter extended conversation they passed onto me information that I could instead electronically transfer the warranty to myself a
I bought a Dell desktop Inspiron in November for $and the basic warranty on this computer expired December In December (12/11/to be exact) a virus infected my computerI contacted Dell customer service about this issue on 4/17/and the technician [redacted] from Techsupport remotely logged into my desktop and found that the adware had corrupted many of the files including registry files on the desktopHe convinced me that the only solution was to purchase a month warranty for $even though the desktop only cost $He responded to my suggestion to scrap the computer and buy another desktop by saying that the virus could still infect other computers on my network and removing the virus from the desktop was the only correct solutionHe proceeded to reset the Windows on my desktop but we agreed that since the process would take a few hours that a technician from Dell would call back the next day around pm to complete the installation and reinstal
I have requested an out of warranty repair from Dell on August 26th I told the Dell representative that it was extremely urgent for me to get my computer back, as I’m an academic and the term was starting in a few daysI was told the whole process including shipping would take 8-business days After paying for the repair, I was sent a box with a prepaid sticker to send it to Dell in [redacted] , I put my computer in it, and it was picked up by [redacted] on August 31st I could not track my computer’s status online, as Dell’s system said there were issues with tracking, but when I called I was told on the phone by a Dell representative that everything was on track, as the computer had arrived at Dell and would be processed and fixed soonOn September 9th, my neighbour told me he saw a box outside our door (we live in separate apartments in the same house) a couple of days ago, and he was surprised someone would leave it outside where it could be stolen, so he brought it i
I purchased a Dell machine (XPS 9560) in March of Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive oneIn order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual)In November of 2017, my machine suddenly would not turn onIt spent weeks with Dell's warranty repairI am a student and time away from this machine was extremely inconvenientAfter repair, the computer behaved as it had before (low performance) until March of days outside of my year warranty, my computer again would not turn onThis time, my computer spent 2+ (ongoing) weeks away from me and I was charged $for a fried mother board (extremely rare so I'm told) I have argued for year and days that this computer has been unsatisfactoryI purchased this machine ($1500) to be mi
I have been a long time, loyal Dell Customer for yearsMy Dell Inspiron of only years ran completely fine with no complaints until a few weeks agoThe unit will not power on whatsoever which is frustrating because I run my business from this one machine which cost me $I now regret that investment On Friday August 5th at 1:PM I called the Dell service number ###-###-#### and spoke to a representative with whom I spent ten minutes on the phone, only to have her transfer me to another representative without providing me any assistance whatsoeverShe did not help me troubleshoot my problem but she did however ask me a very peculiar questionAfter telling her what was wrong with my Dell machine she asked "was I representing a business or university?" Even though I run my business from my PC, I told her no because I thought to myself what difference would it makeLater I found out that she purposely asked this questionA source told me that DELL KNOWINGLY SE
After a year of problems hard drive failures in Months DELL COMPUTER promised a replacement laptopThere Is only ONE nasty conniving agent in charge of extended warranty He wants to substitute a NOT same refurbished laptopI have refused his substitution promised over weeks agoAs of Friday I lost my job - because my employer would no longer after a year accept my limited workI am & handicapped They were given plenty of warnings to complete the exchange before job lossAs of today I have not heard from Dell in almost a weekThis is do detrimental
I have purchased two Dell SE 2717H/HX monitors from microcenterBoth monitors started turning off and on, on their own and were also showing flashes green and red causing me and my wife head achesAfter contacting dell support and going through harassment of owning a dell monitors but not dell pc and recording videos of the monitor flashing etcthey finally agreed to send refurbished monitorsI was having issues since the day I purchased them but due other things I was not able to return them in the storeThe dell support people said that they would send us new monitors but would be tagged refurbishedBut I received monitors with flimsy and cheap quality power cord and hdmi cables and only one monitor was working right The support staff also told me lies that my monitor would take time to delivered because they will ship it straight from the factoryThe amount of BS I had to hear is unbelievableYou should try calling them some time like a customer I contacted
Purchased a computer from [redacted] in West Palm Beach, FL March Warrenty year Computer had problems turning off monitor every few minutes Dell Tech support tried times to fix problem on line but when they couldn't, they sent tech over to home to replace the mother board After tech replaced mother board, the computer couldn't turn onMessage said it needed a Key Locker Code Tech said problem was his area - he only came over to replace the board Called Dell tech support again -they said they can't fix it if they can't get into the computer Advised me to take computer to a 3rd party repair service Contacted [redacted] and they said they can fix it for $or sell me a service contract for year for $ So I took the contact They backed up the hard drive, formatted it, reinstalled the software , Called Dell tech support back and wanted a reimbursement of either the cost of the [redacted] contract or year extended warranty to go to March since I
On March 6, we chatted with a Dell Sales Rep online about a purchase that we wanted to makeWe wanted to discuss the final purchase, and the sales rep saved the quote to our Dell account, e-mailed us a copy, and said he would call us back on March after p.mCentralThe quote was for $(including tax) and has a note that it is good through April We did not receive a call, so we called on Thursday, March to complete the saleWe were told that the price could not be honored, and despite speaking with two supervisors, they were unwilling to complete the sale at the quoted price
We have a computer that was under warranty I called to get the issue resolved Since the user of the laptop is very mobile it's hard to get her computer so we can't send it away We need a tech to come in Dell agreed and so was told to tell them when the user would be in I have given them three sets of dates so far and each time I communicate with them when she is her, they wait at least three days to contact me and then the window is closed Even when I tell them weeks before hand when the user will be in, they say "Email when she is in"I do and I get no communications back until days later
Hello, my name is [redacted] I made a work order to get my dell laptop fixed on November On the same day I paid a total of $to get the laptop fixed because it is out of warrantyOn November 2016, I received my box and mailed it back the same dayI was told that my computer will be fixed and mailed back within business daysIt is now November and they have not started the repairsWhen I spoke with dell on November, they stated it was a billing hold on it because of no payment but the manager also explained that he did not know why it was a billing hold because he sees the paymentHe then stated that he lifted the hold and will expedite the repairsOn November, I received another call today stating call dellWhen I called them, they stated it was a billing hold on the account and they are about to lift it and start repairsI then spoke to the manager and explained to him that I was just told the same thing SundayI have paid for services and I a
I purchased a digital download of Adobe Acrobat through DellThe link they sent does not workI contacted Dell tech support for assistanceTwo separate Dell employees webbed into my computer and cannot download the productI called for a refundNobody at Dell will issue a refund for a product that I cannot download, nor can they download itCustomer service people transfer me to person to person, and they are rude and unprofessional
I had a Dell computer for only four months that was under warrantyMy computer crashed after two week's worth of randomly shutting down on its ownI called technical support and spoke to representatives who lied to me and told me that it was not Dell's faultAfter spending hours on the phone and escalating the issue, Dell honored their warranty and fixed my computer, later acknowledging that the hard drive had to be replaced, which was covered under warrantyAgain, Dell did everything possible at first to not honor their warranty initiallyThe computer now has the same issues and Dell refuses to honor their warranty claiming it is not their faultTheir defective computer has cost me other programs I have lost due to a defective hard drive (Microsoft Office 365, MacAfee Virus software, etc..)I have written two letters to Dell requesting someone in authority contact me to resolve this issue, yet they keep sending the letter to a representative that barely speaks clear English, wh
On July 19, 208, I ordered a Dell G- laptop for roughly $1,for my son Less than a month having my computer the screen started flickering and would freeze up the computer On 08/31/I spoke with a Dell Technician and went through an hour of troubleshooting (including the Dell technician logging on to the computer remotely) I shipped the computer to a DELL depot for repair on 08/15/ This despite the fact that I paid for years at home service They told me the Depot has much more parts than the Technician they would send to my house and it would be fixed once and for all On 08/21/2018, I got the computer back and the LCD screen and the cable cords were replaced During the week of 08/31/2018, the computer started heating up to the point the computer would shut down This would happen several times an hour I again got on the phone with a technician and even sent him a picture of the laptop with the flickering screen on 08/31/ This
I am a yr old senior with severe medical disabilities whose only contact with the outside world is my computer, I own one Dell Inspiron (Service Tag# [redacted] ) which was a refurbished replacement of my previous Dell Inspiron series since September 2014.Like the original Inspiron I owned for yrs and eventually repalced by Dell Since March 2017, my laptop has been in and out of Dell Repair Center in Houston,TX, times The 1st time it was a simple replacement of an Adpter My laptop returned to me with top lid scratched and dentedTo Dell Repair it went, only to have returned with bottom right case lose Dell Repair again for the 3rd time, yet again to find out the bottom left case became so lose, plastic paper fell out of the crackIn addition, I continuously had problem of powering on the computer From June to date, I had in=home technician in to replace faulty motherboard due to frequnt Powtwo times failure Last week right after the 2nd Technician came and