I purchased a computer from Dell at the end of August this yearI called technical support because the computer began having several issuesI was told that the motherboard was defective and that the only solution that they could offer would be for me to send my computer to them for possibly over a month and be without a computerI explained that as I am a student and do all of my school work online, this is not a reasonable optionI asked if I could have a replacement computer, they said that I could notI then asked to send the computer back and get a full refund as it is a defective machine, which they refusedI was treated very poorly by a supervisor that I spoke to and never got a resolution
I purchased a brand new Dell Inspiron laptop in January of I returned the first one to the place of purchase right away because the screen was scratched from the inside The second one started having issues with performance soon after I started using itI was on a long vacation at the time, so I just lived with itWhen I was able to call Dell, they worked on it remotely for many, many hours and had me do a bunch of stuff to it, plus all of the time I spent backing up my files and then reloading programs several timesThey wanted me to send it in for repair, but that was the only computer I had to use for my home business, so I could not send it in till I at least knew my old computer was workingWhen I finally got it working a little, I called to have it sent inDell had closed my case!! Problems: would not stay connected to wifi, very very slow performance often freezing and not responding, dvd player not playing, bluetooth not connecting or staying connected, fan ru
I bought this order [redacted] from Dell small business outlet on 3/6/for a total amount of $This order was cancelled over the phone and as a result, Dell called back the fedex delivery and the package was sent back to DellI was promised a full refund over the phone by Dell representativeDell issued a partial refund of $on 3/11/for this order and gave no explanation of not giving a full refundI called Dell customer service at least times and every time was always told to wait a few days for the difference of $to go back to my American Express card by different representativesIt's been almost months now I still don't see this refund of $backAnd I received an email from Dell on 5/24/saying the refund is backI waited another week: NOTHINGI called again and was told that the refund is referred to partial refund on 3/11/STILL NO FULL REFUND!!!
1) Initial purchase - The computer arrived non functional - I spent hours on the phone arguing with a dell representative about the fact that you cannot troubleshoot a computer that will not bootFinally he sent a replacement computer 2) My wife noticed screen flickers on computerThese would happen about once every hour or soDid not think much of it with use the screen flickers progressed to every five to fifteen minutes 3) Sent to Depot for Screen flickers - I spent hours with dell trying to troubleshoot the issues finally it was agree to send it to the depot for troubleshootingThe depot only performed just a OS replacement no actual troubleshooting was performed 4) Technician comes out to work on issue of screen flickers - After several more hours on the phone with dell we agree to have a technician come outThe technician replaces LCD and CableScreen flickers resolved but now screen goes black so computer is basically unusable without an external monitor
I purchased a brand new dell computer in Nov of 2014, and throughout that entire time span I have issues with it's connectivity to the internet through wifi It doesn't matter the network, the computer simply does not want to connectI have spent several days and hours on the phone going through the over the phone troubleshooting I have sent in my laptop twice and twice received it not fixed I have called into the number and have been told numerous times that I cannot be helped and have been told that a manager will not speak to me The escalation team has dropped my ticket because they were unwilling to rectify their poor product and its issues
I bought a new computer online and it came broken I contacted dell via chat and they told me to call them I called them and got pushed around on the phone for two hours and know iam stuck with a broken laptop
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom [redacted] canada( [redacted] ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag- [redacted] & express service code- [redacted] ) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di
My computer is under warranty until Dell replaced the screen and cover because it was defective in September of The entire screen has separated from the cover Dell is insisting that they will not cover this issue as it is a problem with the hinges My dispute is that they had to replace this screen and cover months ago because of a defect in their original production and installation They want me to pay over $to fix this item I am refusing to do so
I returned several items I ordered on October 29, It's been months and I'm still receiving bills for the returned items I contacted Dell financial numerous times and spoke to various reps/supervisors, only to be told that they will process the credit and send me a refund It's been over a month and I've yet to receive a refund Everytime I call Dell I get the run around The rep either tells me there's a computer glitch, the refund is handled by a different department, or someone from the refund team will call me back NO ONE has called me back I've called multiple times, and each time I've spent to minutes to resolve the situation, but to this date there has been no resolution whatsoever Even the supervisor tells me he can't help me and tells me to call the product return department even though I've already returned the product!
The rubber feet are defective on the laptop I purchased (only had laptop months)The glue that is underneath the rubber feet is all over the back of computer I called customer service and received the following resolution Feb 14th Hello [redacted] Thank you for choosing DellThis mail is related to your recent interaction with Dell technical support regarding the rubber feets of your computer Your service request reference number is [redacted] ,and Service tag is [redacted] We have set up a "Parts" dispatch on Dispatch number [redacted] You will be receiving another email from Dell, informing you about the status of your dispatchThe email will contain instructions on how to track your shipment Only to receive the following email on Feb 20th Hi [redacted] , I've checked the dispatch that I've requested for you and It was denied on the depot, they've checked the policy on rubber feets and it did not qualify your system because it's more than 21days old usa
I purchased a dell computer in July of from Office MaxSince then I have had to already send it back or times for repairAgain it doesn't work as the screen is blotched and has lines running through itSo it would be either the fourth or 5th time I would have to send it back, one other time for this problem and then for other problemsAlso the cap button doesn't work this timeI have told them that this is a lemon and asked if they can replace the computer and they said no, I have to send it back again but they refuse to send me a label or box to send it back in this timeI also said what happens when my year end warranty ends and they said I can buy an extended one Why would I buy an extended one for a product that is a lemon and each time they give me a hard time sending it back? Since July I have had limited use on the computer as it is always going back to them for repairDoesn't dell stand by their product? And isn't there a lemon law?
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service) I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help I then was put on mute for another 5-minutes, then put through the intro phone service I then was transferred to a man name [redacted] who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
I purchased a Dell Inspiron in early AprilIt has not worked properly in the entire time I have had itI have only been able to use the computer for a total of hoursI have spent well more than hours on the phone with their customer service and tech support in that time The computer has already been shipped out for warranty repair in July (after MANY hours online, on the phone, and emailing tech support and customer service)It came back from warranty repair and worked for three hours before it died againI am a seminarian and it took me months to save the money to purchase this computerI need it for my classes at school (which start in two days)The last time I talked to customer service, they assured me that I would receive "express service" and it would take no more than 5-business daysEIGHT days after shipping my computer to Dell for a second time, it hasn't even been looked at by a technician yetI was assured I would have the computer back in time
I purchased monitors on 12/10/ I got an e-mail shortly thereafter that my order had been cancelled with no reason, I looked at my credit card statement and they charged me the full amount I have gone back and forth and have never had such an issue with a large company like this, I just spent min on the phone and another agent picks up and expected me to start over
I purchased a television from Dell after clicking on a Black Friday online advertisement The advertisement and purchase process claimed a $gift card rebate would be sent via email within 10-business days On day I had not received the promised card and engaged Dell Customer Cares with an online chat and email asking about the timeline for delivery They told me to continue waiting On 12/I engaged Dell Customer Cares via social media and submitted order information again They told me to wait 24-hours for a resolution I have not received the promised rebate I have disputed the transaction with my credit card provider
Bought computers during a tax holiday [redacted] , Customer Service, in August said Dell would honorHe said the process would take 6-weeks and that a credit would then be issued for the sales tax of $I emailed [redacted] in January about thisNo responseIn February filed Claim # [redacted] Received call week of 2-22-and Dell Rep said they would not honorSpoke to Supervisor & same response
I received a email from Dell regarding my order number [redacted] that was put on holdI called times 877-819-option and each time the automated system disconnected me after minutes of waitingOn the 4th time I decided to keep pushing till some one picked upI got to a vmail box and left a msgThe msg said they will call back with in hours during a business dayI waited business days before trying to contact them againThis time through their chat systemhttp://www.dell.com/content/topics/topic.aspx/us/segments/dhs/sales_chat_f...⇄ The first rep said my gift card expiredI explained to them that GCs do not expire in CA as they were against the lawThe said they can't do anything and transfered me to customer service where they said they will reissue my gift cardI waited and was connected to the wrong deptI then was connected to customer service where I engaged with [redacted] for over an hour as he kept saying it wasn't pos
Made a purchase at Dell and the item (headphones) included free items$gift card and $rewards certificateAfter months of waiting, these two were never delivered to my account Contacted Dell numerous times, sent them the screenshots but while their customer service always promised to solve the issue, they never actually did
I Sent my laptop to dell because of the DC port not charging and some how the screen get crackedBefore submitting the laptop I had even send them pictures and the customer care executive [redacted] even she confirmed that there is no issueBut when it reaches to the service center the screen is cracked I don't know how?They now want to charger me $for DC charger repair and LCD replacement.Please note I have bought the laptop for $They are charging more than 50% of the cost for the repairsAlso note after asking repeatedly to dell to send pictures of the crack screen they finally they send pictures which didn't shown any crackToday morning (08/16/2016) after days they have send the pictures of the crack screenIts not my fault the screen is broken Now they are asking they will return the laptop with the crack screenwhich shown they have poor customer service
I purchased a computer from Dell at the end of August this yearI called technical support because the computer began having several issuesI was told that the motherboard was defective and that the only solution that they could offer would be for me to send my computer to them for possibly over a month and be without a computerI explained that as I am a student and do all of my school work online, this is not a reasonable optionI asked if I could have a replacement computer, they said that I could notI then asked to send the computer back and get a full refund as it is a defective machine, which they refusedI was treated very poorly by a supervisor that I spoke to and never got a resolution
I purchased a brand new Dell Inspiron laptop in January of I returned the first one to the place of purchase right away because the screen was scratched from the inside The second one started having issues with performance soon after I started using itI was on a long vacation at the time, so I just lived with itWhen I was able to call Dell, they worked on it remotely for many, many hours and had me do a bunch of stuff to it, plus all of the time I spent backing up my files and then reloading programs several timesThey wanted me to send it in for repair, but that was the only computer I had to use for my home business, so I could not send it in till I at least knew my old computer was workingWhen I finally got it working a little, I called to have it sent inDell had closed my case!! Problems: would not stay connected to wifi, very very slow performance often freezing and not responding, dvd player not playing, bluetooth not connecting or staying connected, fan ru
I bought this order [redacted] from Dell small business outlet on 3/6/for a total amount of $This order was cancelled over the phone and as a result, Dell called back the fedex delivery and the package was sent back to DellI was promised a full refund over the phone by Dell representativeDell issued a partial refund of $on 3/11/for this order and gave no explanation of not giving a full refundI called Dell customer service at least times and every time was always told to wait a few days for the difference of $to go back to my American Express card by different representativesIt's been almost months now I still don't see this refund of $backAnd I received an email from Dell on 5/24/saying the refund is backI waited another week: NOTHINGI called again and was told that the refund is referred to partial refund on 3/11/STILL NO FULL REFUND!!!
1) Initial purchase - The computer arrived non functional - I spent hours on the phone arguing with a dell representative about the fact that you cannot troubleshoot a computer that will not bootFinally he sent a replacement computer 2) My wife noticed screen flickers on computerThese would happen about once every hour or soDid not think much of it with use the screen flickers progressed to every five to fifteen minutes 3) Sent to Depot for Screen flickers - I spent hours with dell trying to troubleshoot the issues finally it was agree to send it to the depot for troubleshootingThe depot only performed just a OS replacement no actual troubleshooting was performed 4) Technician comes out to work on issue of screen flickers - After several more hours on the phone with dell we agree to have a technician come outThe technician replaces LCD and CableScreen flickers resolved but now screen goes black so computer is basically unusable without an external monitor
I purchased a brand new dell computer in Nov of 2014, and throughout that entire time span I have issues with it's connectivity to the internet through wifi It doesn't matter the network, the computer simply does not want to connectI have spent several days and hours on the phone going through the over the phone troubleshooting I have sent in my laptop twice and twice received it not fixed I have called into the number and have been told numerous times that I cannot be helped and have been told that a manager will not speak to me The escalation team has dropped my ticket because they were unwilling to rectify their poor product and its issues
I bought a new computer online and it came broken I contacted dell via chat and they told me to call them I called them and got pushed around on the phone for two hours and know iam stuck with a broken laptop
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom [redacted] canada( [redacted] ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag- [redacted] & express service code- [redacted] ) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di
My computer is under warranty until Dell replaced the screen and cover because it was defective in September of The entire screen has separated from the cover Dell is insisting that they will not cover this issue as it is a problem with the hinges My dispute is that they had to replace this screen and cover months ago because of a defect in their original production and installation They want me to pay over $to fix this item I am refusing to do so
I returned several items I ordered on October 29, It's been months and I'm still receiving bills for the returned items I contacted Dell financial numerous times and spoke to various reps/supervisors, only to be told that they will process the credit and send me a refund It's been over a month and I've yet to receive a refund Everytime I call Dell I get the run around The rep either tells me there's a computer glitch, the refund is handled by a different department, or someone from the refund team will call me back NO ONE has called me back I've called multiple times, and each time I've spent to minutes to resolve the situation, but to this date there has been no resolution whatsoever Even the supervisor tells me he can't help me and tells me to call the product return department even though I've already returned the product!
The rubber feet are defective on the laptop I purchased (only had laptop months)The glue that is underneath the rubber feet is all over the back of computer I called customer service and received the following resolution Feb 14th Hello [redacted] Thank you for choosing DellThis mail is related to your recent interaction with Dell technical support regarding the rubber feets of your computer Your service request reference number is [redacted] ,and Service tag is [redacted] We have set up a "Parts" dispatch on Dispatch number [redacted] You will be receiving another email from Dell, informing you about the status of your dispatchThe email will contain instructions on how to track your shipment Only to receive the following email on Feb 20th Hi [redacted] , I've checked the dispatch that I've requested for you and It was denied on the depot, they've checked the policy on rubber feets and it did not qualify your system because it's more than 21days old usa
I purchased a dell computer in July of from Office MaxSince then I have had to already send it back or times for repairAgain it doesn't work as the screen is blotched and has lines running through itSo it would be either the fourth or 5th time I would have to send it back, one other time for this problem and then for other problemsAlso the cap button doesn't work this timeI have told them that this is a lemon and asked if they can replace the computer and they said no, I have to send it back again but they refuse to send me a label or box to send it back in this timeI also said what happens when my year end warranty ends and they said I can buy an extended one Why would I buy an extended one for a product that is a lemon and each time they give me a hard time sending it back? Since July I have had limited use on the computer as it is always going back to them for repairDoesn't dell stand by their product? And isn't there a lemon law?
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service) I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help I then was put on mute for another 5-minutes, then put through the intro phone service I then was transferred to a man name [redacted] who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
I purchased a Dell Inspiron in early AprilIt has not worked properly in the entire time I have had itI have only been able to use the computer for a total of hoursI have spent well more than hours on the phone with their customer service and tech support in that time The computer has already been shipped out for warranty repair in July (after MANY hours online, on the phone, and emailing tech support and customer service)It came back from warranty repair and worked for three hours before it died againI am a seminarian and it took me months to save the money to purchase this computerI need it for my classes at school (which start in two days)The last time I talked to customer service, they assured me that I would receive "express service" and it would take no more than 5-business daysEIGHT days after shipping my computer to Dell for a second time, it hasn't even been looked at by a technician yetI was assured I would have the computer back in time
I purchased monitors on 12/10/ I got an e-mail shortly thereafter that my order had been cancelled with no reason, I looked at my credit card statement and they charged me the full amount I have gone back and forth and have never had such an issue with a large company like this, I just spent min on the phone and another agent picks up and expected me to start over
I purchased a television from Dell after clicking on a Black Friday online advertisement The advertisement and purchase process claimed a $gift card rebate would be sent via email within 10-business days On day I had not received the promised card and engaged Dell Customer Cares with an online chat and email asking about the timeline for delivery They told me to continue waiting On 12/I engaged Dell Customer Cares via social media and submitted order information again They told me to wait 24-hours for a resolution I have not received the promised rebate I have disputed the transaction with my credit card provider
Bought computers during a tax holiday [redacted] , Customer Service, in August said Dell would honorHe said the process would take 6-weeks and that a credit would then be issued for the sales tax of $I emailed [redacted] in January about thisNo responseIn February filed Claim # [redacted] Received call week of 2-22-and Dell Rep said they would not honorSpoke to Supervisor & same response
I received a email from Dell regarding my order number [redacted] that was put on holdI called times 877-819-option and each time the automated system disconnected me after minutes of waitingOn the 4th time I decided to keep pushing till some one picked upI got to a vmail box and left a msgThe msg said they will call back with in hours during a business dayI waited business days before trying to contact them againThis time through their chat systemhttp://www.dell.com/content/topics/topic.aspx/us/segments/dhs/sales_chat_f...⇄ The first rep said my gift card expiredI explained to them that GCs do not expire in CA as they were against the lawThe said they can't do anything and transfered me to customer service where they said they will reissue my gift cardI waited and was connected to the wrong deptI then was connected to customer service where I engaged with [redacted] for over an hour as he kept saying it wasn't pos
Made a purchase at Dell and the item (headphones) included free items$gift card and $rewards certificateAfter months of waiting, these two were never delivered to my account Contacted Dell numerous times, sent them the screenshots but while their customer service always promised to solve the issue, they never actually did
I Sent my laptop to dell because of the DC port not charging and some how the screen get crackedBefore submitting the laptop I had even send them pictures and the customer care executive [redacted] even she confirmed that there is no issueBut when it reaches to the service center the screen is cracked I don't know how?They now want to charger me $for DC charger repair and LCD replacement.Please note I have bought the laptop for $They are charging more than 50% of the cost for the repairsAlso note after asking repeatedly to dell to send pictures of the crack screen they finally they send pictures which didn't shown any crackToday morning (08/16/2016) after days they have send the pictures of the crack screenIts not my fault the screen is broken Now they are asking they will return the laptop with the crack screenwhich shown they have poor customer service