I purchased a brand new dell computer in Nov of 2014, and throughout that entire time span I have issues with it's connectivity to the internet through wifi It doesn't matter the network, the computer simply does not want to connectI have spent several days and hours on the phone going through the over the phone troubleshooting I have sent in my laptop twice and twice received it not fixed I have called into the number and have been told numerous times that I cannot be helped and have been told that a manager will not speak to me The escalation team has dropped my ticket because they were unwilling to rectify their poor product and its issues
I purchased a brand new Dell Inspiron laptop in January of I returned the first one to the place of purchase right away because the screen was scratched from the inside The second one started having issues with performance soon after I started using itI was on a long vacation at the time, so I just lived with itWhen I was able to call Dell, they worked on it remotely for many, many hours and had me do a bunch of stuff to it, plus all of the time I spent backing up my files and then reloading programs several timesThey wanted me to send it in for repair, but that was the only computer I had to use for my home business, so I could not send it in till I at least knew my old computer was workingWhen I finally got it working a little, I called to have it sent inDell had closed my case!! Problems: would not stay connected to wifi, very very slow performance often freezing and not responding, dvd player not playing, bluetooth not connecting or staying connected, fan ru
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
I ordered a laptop from Dell and was told that it would be delivered between 6/1/and 6/8/ When I signed onto their website on 6/to check on the status, it showed that it had not been shipped yet I contacted customer service via a chat, and was told that the laptop screen part was out of stock and they had no expected ship or delivery date I asked them when they would have told me this if I hadn't contacted them, and they said they couldn't say I then had to call Dell to cancel the order (I needed it by mid June) and asked to speak to a supervisor They told me they first had to cancel the order (which was done) and then connected me to a supervisor They left me on hold for minutes and then someone came on and said he is trying to connect me to his supervisor but minutes later, I am still on hold right now The supervisor just got on the line and told me that the notification would have come from a different department so there is nothing he can do to improve the process If they had contacted me with an alternate solution I might have been OK but I feel that this has been handled very poorly
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
I purchased a dell computer in July of from Office MaxSince then I have had to already send it back or times for repairAgain it doesn't work as the screen is blotched and has lines running through itSo it would be either the fourth or 5th time I would have to send it back, one other time for this problem and then for other problemsAlso the cap button doesn't work this timeI have told them that this is a lemon and asked if they can replace the computer and they said no, I have to send it back again but they refuse to send me a label or box to send it back in this timeI also said what happens when my year end warranty ends and they said I can buy an extended one Why would I buy an extended one for a product that is a lemon and each time they give me a hard time sending it back? Since July I have had limited use on the computer as it is always going back to them for repairDoesn't dell stand by their product? And isn't there a lemon law?
I received a refurbished laptop from the Dell outlet, the computer came with a defective battery I called Dell technical services who transferred me to Dell parts, who dispatched me a battery and a return FedEx label for the old battery, the problem is Dell forgot to tape closed the battery box and when the box arrived, it was empty! I called and complained back to Dell and emailed them photos of the empty box and no packing tape, they then shipped me another battery in a taped closed box, but keep on cyber stalking me every week and wont stop harassing me via email for me to return a battery that I do not have, I deem this to be Felony abuse of a disabled adult and will be pressing criminal charges against Dell which is a 3rd Degree Felony in [redacted] if they persist on their stalking me, they even have the nerve to tell customers to call their "Parts phone hotline", which ALWAYS goes to voicemail every single day on every single attempt Cust PO# [redacted] Empty box shipment Serv
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
I have sent my Alienware Rback to Dell for repairs three times, with the screen issue still not being addressed and new more severe issues have been introducedAlienware has stated repeatedly on social media that an LCD swap to AUO model would repair the issueThey have even gone so far as to publicly state that if customers are unsatisfied with the display they are willing to refund the purchaseAfter the first repair my system would frequently reboot under load, after the third unsuccessful repair my computer is unusable with the system constantly freezingA cursory search leads me to believe that the graphics card was damaged during the last repair, but it was sent back to me anywayThis is a system I use for work with a retail price of $4000, this level of service is unacceptable References: [redacted]
I bought a new computer online and it came broken I contacted dell via chat and they told me to call them I called them and got pushed around on the phone for two hours and know iam stuck with a broken laptop
I purchased monitors on 12/10/ I got an e-mail shortly thereafter that my order had been cancelled with no reason, I looked at my credit card statement and they charged me the full amount I have gone back and forth and have never had such an issue with a large company like this, I just spent min on the phone and another agent picks up and expected me to start over
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service) I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help I then was put on mute for another 5-minutes, then put through the intro phone service I then was transferred to a man name [redacted] who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
The rubber feet are defective on the laptop I purchased (only had laptop months)The glue that is underneath the rubber feet is all over the back of computer I called customer service and received the following resolution Feb 14th Hello [redacted] Thank you for choosing DellThis mail is related to your recent interaction with Dell technical support regarding the rubber feets of your computer Your service request reference number is [redacted] ,and Service tag is [redacted] We have set up a "Parts" dispatch on Dispatch number [redacted] You will be receiving another email from Dell, informing you about the status of your dispatchThe email will contain instructions on how to track your shipment Only to receive the following email on Feb 20th Hi [redacted] , I've checked the dispatch that I've requested for you and It was denied on the depot, they've checked the policy on rubber feets and it did not qualify your system because it's more than 21days old usa
Hi there, I bought a new computerStill under warrantyI already had a disk driver corruption issue and now I'm having a wireless card issue the only option that technical support gave me is a solution involving shipping the computer to themWith no other option provided I was forced to accepted it on October 10, Technical support promised a days turn around to fix it and a 24-hr to receive the empty box to ship the unit Since then nothing happen and I didn't receive anythingI kept Calling but they didn't offer nothing but " wait more" Thank you!
Made a purchase at Dell and the item (headphones) included free items$gift card and $rewards certificateAfter months of waiting, these two were never delivered to my account Contacted Dell numerous times, sent them the screenshots but while their customer service always promised to solve the issue, they never actually did
Laptop with extended yr warranty repeatedly replaced/part replaced with defective ones and now original warranty is technically expired however laptop did not work while coveredNumerous attempts to contact Dell Even at Advanced resolution team level do not get response/service despite automated generated acknowledgement of contact with statement to effect of addressing issue and will contact the next business day (date stated) My "Dell incident # is [redacted] " & corporate Advanced Resolution team member [redacted] ***-not a cooperative or problem solver She even told me she hasn't gotten back to me because she has "important matters to work on" and "the Laptop is yrs old, I don't deserve a new one" I want a working one!!!I was told I had day warranty to ensure replacement parts workedThey haven'tAnd contacting Dell puts me in a catch situation-have warranty/don't have warranty/ will be contacted within hrs,which never happensUnit has been sent to the De
I received a email from Dell regarding my order number [redacted] that was put on holdI called times 877-819-option and each time the automated system disconnected me after minutes of waitingOn the 4th time I decided to keep pushing till some one picked upI got to a vmail box and left a msgThe msg said they will call back with in hours during a business dayI waited business days before trying to contact them againThis time through their chat systemhttp://www.dell.com/content/topics/topic.aspx/us/segments/dhs/sales_chat_f...⇄ The first rep said my gift card expiredI explained to them that GCs do not expire in CA as they were against the lawThe said they can't do anything and transfered me to customer service where they said they will reissue my gift cardI waited and was connected to the wrong deptI then was connected to customer service where I engaged with [redacted] for over an hour as he kept saying it wasn't pos
I have had a computer for two months and has not worked properlyIt is not functional and can not even use it for simple functionsI have called customer service because there is a product warranty for a yearI sent it back to be repairedUpon receiving the repaired product the same issues are unresolvedI called up again and they said they would refund my moneyThey tried to transfer me to the refund department and I was disconnectedI tried to call the refund department right after the disconnection, but they were closedI called the next day and I was told they can not refund money and want me to send it back to them to repair it againThey will not take it back and refund my money on a 1,dollar laptop that has no damage to itIt is insane
Bought computers during a tax holiday [redacted] , Customer Service, in August said Dell would honorHe said the process would take 6-weeks and that a credit would then be issued for the sales tax of $I emailed [redacted] in January about thisNo responseIn February filed Claim # [redacted] Received call week of 2-22-and Dell Rep said they would not honorSpoke to Supervisor & same response
I purchased a brand new dell computer in Nov of 2014, and throughout that entire time span I have issues with it's connectivity to the internet through wifi It doesn't matter the network, the computer simply does not want to connectI have spent several days and hours on the phone going through the over the phone troubleshooting I have sent in my laptop twice and twice received it not fixed I have called into the number and have been told numerous times that I cannot be helped and have been told that a manager will not speak to me The escalation team has dropped my ticket because they were unwilling to rectify their poor product and its issues
I purchased a brand new Dell Inspiron laptop in January of I returned the first one to the place of purchase right away because the screen was scratched from the inside The second one started having issues with performance soon after I started using itI was on a long vacation at the time, so I just lived with itWhen I was able to call Dell, they worked on it remotely for many, many hours and had me do a bunch of stuff to it, plus all of the time I spent backing up my files and then reloading programs several timesThey wanted me to send it in for repair, but that was the only computer I had to use for my home business, so I could not send it in till I at least knew my old computer was workingWhen I finally got it working a little, I called to have it sent inDell had closed my case!! Problems: would not stay connected to wifi, very very slow performance often freezing and not responding, dvd player not playing, bluetooth not connecting or staying connected, fan ru
I received a Dell XPC in late February The PC worked for a total of hours After contacting Dell Tech Support, they informed me that the PC was defective and I should return it I chose to get a refund instead of an exchange I received an e-mail from them on 3/indicating that they received my product back and to allow days for a refund to post to my account Since that time, and COUNTLESS e-mails, phone calls and online chats with their Customer Service dept and I still do not have my $2,back that I paid for their defective machine It is impossible to get past their basic call center via either e-mail, chat or phone They will not escalate a call to even their immediate supervisor, and every call ends the same way "Sorry...you will have your refund in 5-business days" This has been going on for MONTHS!
I ordered a laptop from Dell and was told that it would be delivered between 6/1/and 6/8/ When I signed onto their website on 6/to check on the status, it showed that it had not been shipped yet I contacted customer service via a chat, and was told that the laptop screen part was out of stock and they had no expected ship or delivery date I asked them when they would have told me this if I hadn't contacted them, and they said they couldn't say I then had to call Dell to cancel the order (I needed it by mid June) and asked to speak to a supervisor They told me they first had to cancel the order (which was done) and then connected me to a supervisor They left me on hold for minutes and then someone came on and said he is trying to connect me to his supervisor but minutes later, I am still on hold right now The supervisor just got on the line and told me that the notification would have come from a different department so there is nothing he can do to improve the process If they had contacted me with an alternate solution I might have been OK but I feel that this has been handled very poorly
I contacted Dell about a track-pad, battery/heat, and sleep issue with my XPS laptopSince I had university starting up within a week I asked if it was possible to send the parts since it is very easy to open the laptop and swap both parts quicklyI got the parts a couple days later and began the swap of the parts with the service manual Dell provides on their support siteIt was a very easy swap Then, I notice that this didn't fix the issue with the track pad not workingI contacted Dell support again and they said I had no option but to mail it inI have heard and have previously had bad experience with their outsourced depot repair serviceI asked if there was any other way to get quicker service since I had university starting in a weekThe tech support agent was very nice and understanding and gave me the express service which takes about a week compared to the depot repair which takes like a month (I'm not even exaggerating)Since this was the only option, I
I purchased a dell computer in July of from Office MaxSince then I have had to already send it back or times for repairAgain it doesn't work as the screen is blotched and has lines running through itSo it would be either the fourth or 5th time I would have to send it back, one other time for this problem and then for other problemsAlso the cap button doesn't work this timeI have told them that this is a lemon and asked if they can replace the computer and they said no, I have to send it back again but they refuse to send me a label or box to send it back in this timeI also said what happens when my year end warranty ends and they said I can buy an extended one Why would I buy an extended one for a product that is a lemon and each time they give me a hard time sending it back? Since July I have had limited use on the computer as it is always going back to them for repairDoesn't dell stand by their product? And isn't there a lemon law?
I received a refurbished laptop from the Dell outlet, the computer came with a defective battery I called Dell technical services who transferred me to Dell parts, who dispatched me a battery and a return FedEx label for the old battery, the problem is Dell forgot to tape closed the battery box and when the box arrived, it was empty! I called and complained back to Dell and emailed them photos of the empty box and no packing tape, they then shipped me another battery in a taped closed box, but keep on cyber stalking me every week and wont stop harassing me via email for me to return a battery that I do not have, I deem this to be Felony abuse of a disabled adult and will be pressing criminal charges against Dell which is a 3rd Degree Felony in [redacted] if they persist on their stalking me, they even have the nerve to tell customers to call their "Parts phone hotline", which ALWAYS goes to voicemail every single day on every single attempt Cust PO# [redacted] Empty box shipment Serv
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I ordered several computers with Microsoft installed, however the codes where misplaced and when I contacted Dell they refused to supply them due to time frame of purchaseHowever its only been months since the initial order, and for the amount purchased it should not be a problem to resupply the codes
I have sent my Alienware Rback to Dell for repairs three times, with the screen issue still not being addressed and new more severe issues have been introducedAlienware has stated repeatedly on social media that an LCD swap to AUO model would repair the issueThey have even gone so far as to publicly state that if customers are unsatisfied with the display they are willing to refund the purchaseAfter the first repair my system would frequently reboot under load, after the third unsuccessful repair my computer is unusable with the system constantly freezingA cursory search leads me to believe that the graphics card was damaged during the last repair, but it was sent back to me anywayThis is a system I use for work with a retail price of $4000, this level of service is unacceptable References: [redacted]
I bought a new computer online and it came broken I contacted dell via chat and they told me to call them I called them and got pushed around on the phone for two hours and know iam stuck with a broken laptop
I purchased monitors on 12/10/ I got an e-mail shortly thereafter that my order had been cancelled with no reason, I looked at my credit card statement and they charged me the full amount I have gone back and forth and have never had such an issue with a large company like this, I just spent min on the phone and another agent picks up and expected me to start over
We ordered a product The product did not come as we requestedI have been trying to be in touch with our customer service rep for days and no call back When trying to call and speak with a Supervisor, I am put on hold for minutesWhen I was connected to a supervisor, he spoke down to me and tried to transfer me to a sales rep and tech support ( I have spoken to tech support and I do not want customer service) I would like a customer service rep who wants to help I told the supervisor I wanted a different supervisor, someone who wanted to help He asked me to stop cutting him off and I asked for someone who would help I then was put on mute for another 5-minutes, then put through the intro phone service I then was transferred to a man name [redacted] who wouldn't transfer me until I told him the issueI didn't want to explain my situation for the 5th time in less than an hr but I didHe then transferred me to a U.S agent who was not a supervisor n
The rubber feet are defective on the laptop I purchased (only had laptop months)The glue that is underneath the rubber feet is all over the back of computer I called customer service and received the following resolution Feb 14th Hello [redacted] Thank you for choosing DellThis mail is related to your recent interaction with Dell technical support regarding the rubber feets of your computer Your service request reference number is [redacted] ,and Service tag is [redacted] We have set up a "Parts" dispatch on Dispatch number [redacted] You will be receiving another email from Dell, informing you about the status of your dispatchThe email will contain instructions on how to track your shipment Only to receive the following email on Feb 20th Hi [redacted] , I've checked the dispatch that I've requested for you and It was denied on the depot, they've checked the policy on rubber feets and it did not qualify your system because it's more than 21days old usa
Hi there, I bought a new computerStill under warrantyI already had a disk driver corruption issue and now I'm having a wireless card issue the only option that technical support gave me is a solution involving shipping the computer to themWith no other option provided I was forced to accepted it on October 10, Technical support promised a days turn around to fix it and a 24-hr to receive the empty box to ship the unit Since then nothing happen and I didn't receive anythingI kept Calling but they didn't offer nothing but " wait more" Thank you!
Made a purchase at Dell and the item (headphones) included free items$gift card and $rewards certificateAfter months of waiting, these two were never delivered to my account Contacted Dell numerous times, sent them the screenshots but while their customer service always promised to solve the issue, they never actually did
Laptop with extended yr warranty repeatedly replaced/part replaced with defective ones and now original warranty is technically expired however laptop did not work while coveredNumerous attempts to contact Dell Even at Advanced resolution team level do not get response/service despite automated generated acknowledgement of contact with statement to effect of addressing issue and will contact the next business day (date stated) My "Dell incident # is [redacted] " & corporate Advanced Resolution team member [redacted] ***-not a cooperative or problem solver She even told me she hasn't gotten back to me because she has "important matters to work on" and "the Laptop is yrs old, I don't deserve a new one" I want a working one!!!I was told I had day warranty to ensure replacement parts workedThey haven'tAnd contacting Dell puts me in a catch situation-have warranty/don't have warranty/ will be contacted within hrs,which never happensUnit has been sent to the De
I received a email from Dell regarding my order number [redacted] that was put on holdI called times 877-819-option and each time the automated system disconnected me after minutes of waitingOn the 4th time I decided to keep pushing till some one picked upI got to a vmail box and left a msgThe msg said they will call back with in hours during a business dayI waited business days before trying to contact them againThis time through their chat systemhttp://www.dell.com/content/topics/topic.aspx/us/segments/dhs/sales_chat_f...⇄ The first rep said my gift card expiredI explained to them that GCs do not expire in CA as they were against the lawThe said they can't do anything and transfered me to customer service where they said they will reissue my gift cardI waited and was connected to the wrong deptI then was connected to customer service where I engaged with [redacted] for over an hour as he kept saying it wasn't pos
I have had a computer for two months and has not worked properlyIt is not functional and can not even use it for simple functionsI have called customer service because there is a product warranty for a yearI sent it back to be repairedUpon receiving the repaired product the same issues are unresolvedI called up again and they said they would refund my moneyThey tried to transfer me to the refund department and I was disconnectedI tried to call the refund department right after the disconnection, but they were closedI called the next day and I was told they can not refund money and want me to send it back to them to repair it againThey will not take it back and refund my money on a 1,dollar laptop that has no damage to itIt is insane
Bought computers during a tax holiday [redacted] , Customer Service, in August said Dell would honorHe said the process would take 6-weeks and that a credit would then be issued for the sales tax of $I emailed [redacted] in January about thisNo responseIn February filed Claim # [redacted] Received call week of 2-22-and Dell Rep said they would not honorSpoke to Supervisor & same response