Customer service and technical support to fix bad laptopIn days I have sent it in for repair twice, never was repairedThe third time I talked to technical support and they wanted me to ship it back and I asked for either a replacement or a refundWe agreed that a replacement would be shipped on May 27thOn June 7th I got an email to return the laptop for repairI contacted the rep I was working with and asked what was going on I am convinced that the manager assigned to my issue was sitting on the order
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $ fedex tracking [redacted] thank you, ***
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
I am ** A [redacted] [redacted] For the last three weeks now, I have been trying to get Dell to repair my laptop 17R inch for which I paid close to a thousand dollars and approximately $for a complete year warranty I have spoken to over Dell agents in India for more than hoursAnd it's still not repaired Dell sent a tech to install hard drivesBoth failed I have lost work days I'm trying to finish an important book and I can't get it done My contact person at Dell is [redacted] email = ***.***[redacted] @dell.com Incident # [redacted] I have a complete list of the warranties if you need it Computer purchased on 4/11/ In all my years I've never experienced more dysfunctional service than I've been getting in the case It's caused me a great deal of stress and has literally made me sick
I received a refurbished laptop from the Dell outlet, the computer came with a defective battery I called Dell technical services who transferred me to Dell parts, who dispatched me a battery and a return FedEx label for the old battery, the problem is Dell forgot to tape closed the battery box and when the box arrived, it was empty! I called and complained back to Dell and emailed them photos of the empty box and no packing tape, they then shipped me another battery in a taped closed box, but keep on cyber stalking me every week and wont stop harassing me via email for me to return a battery that I do not have, I deem this to be Felony abuse of a disabled adult and will be pressing criminal charges against Dell which is a 3rd Degree Felony in [redacted] if they persist on their stalking me, they even have the nerve to tell customers to call their "Parts phone hotline", which ALWAYS goes to voicemail every single day on every single attempt Cust PO# [redacted] Empty box shipment Serv
I have had a computer for two months and has not worked properlyIt is not functional and can not even use it for simple functionsI have called customer service because there is a product warranty for a yearI sent it back to be repairedUpon receiving the repaired product the same issues are unresolvedI called up again and they said they would refund my moneyThey tried to transfer me to the refund department and I was disconnectedI tried to call the refund department right after the disconnection, but they were closedI called the next day and I was told they can not refund money and want me to send it back to them to repair it againThey will not take it back and refund my money on a 1,dollar laptop that has no damage to itIt is insane
Hi there, I bought a new computerStill under warrantyI already had a disk driver corruption issue and now I'm having a wireless card issue the only option that technical support gave me is a solution involving shipping the computer to themWith no other option provided I was forced to accepted it on October 10, Technical support promised a days turn around to fix it and a 24-hr to receive the empty box to ship the unit Since then nothing happen and I didn't receive anythingI kept Calling but they didn't offer nothing but " wait more" Thank you!
Laptop with extended yr warranty repeatedly replaced/part replaced with defective ones and now original warranty is technically expired however laptop did not work while coveredNumerous attempts to contact Dell Even at Advanced resolution team level do not get response/service despite automated generated acknowledgement of contact with statement to effect of addressing issue and will contact the next business day (date stated) My "Dell incident # is [redacted] " & corporate Advanced Resolution team member [redacted] ***-not a cooperative or problem solver She even told me she hasn't gotten back to me because she has "important matters to work on" and "the Laptop is yrs old, I don't deserve a new one" I want a working one!!!I was told I had day warranty to ensure replacement parts workedThey haven'tAnd contacting Dell puts me in a catch situation-have warranty/don't have warranty/ will be contacted within hrs,which never happensUnit has been sent to the De
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I have sent my Alienware Rback to Dell for repairs three times, with the screen issue still not being addressed and new more severe issues have been introducedAlienware has stated repeatedly on social media that an LCD swap to AUO model would repair the issueThey have even gone so far as to publicly state that if customers are unsatisfied with the display they are willing to refund the purchaseAfter the first repair my system would frequently reboot under load, after the third unsuccessful repair my computer is unusable with the system constantly freezingA cursory search leads me to believe that the graphics card was damaged during the last repair, but it was sent back to me anywayThis is a system I use for work with a retail price of $4000, this level of service is unacceptable References: [redacted]
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
I purchased a Dell Inspiron on 8/19/from [redacted] in [redacted] I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have When I called Dell, they told me to call [redacted] -- they should be able to resolve itWhen I called [redacted] , they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
I ordered a Dell XPS laptop in December In the last year and a half, A month has not passed where I have no been furious at the abysmal quality of Dell's service, support, and products Problem 1) Dell said the product was backordered and would ship in early JanuaryBy mid-January, I had not received the laptopI called and was told the laptop had shipped almost a month earlier, despite me never getting shipment confirmation from DellTurns out FedEx mistakenly sent the laptop back to DellFedEx's mistake was not Dell's fault, but I blame Dell for never alerting me that the product had shipped, or that it had been received back to DellIs it not suspicious when a computer simply arrives back? I was told they couldn't send it back to me but I would have to order a new oneFineHowever, it took nearly two months and countless phone calls and emails to every department of Dell I could find online to get my credit for the returned laptopEach department said I had to speak to a different departmentNo one would take responsibilityOne department claimed they never received the laptop even though another told me to call that departmentI was told that they had problems with their accounting software for weeks and to be patient, and later that the credit should have been filed alreadyAs a customer, there is no excuse for me waiting seven weeks with $riding on my credit cardEventually, I emailed every corporate VP I could find online and it still took another week or two for the Advanced Resolution Team to solve the problem and credit me my money after I literally yelled on the phone at someone in customer care Problem 2) When I got my new laptop, it immediately had problemsIt was slowIt crashed frequentlyThe space bar didn't workThe screen flickeredThe battery lasted for three and a half hours on a full charge, despite being advertised as having hours of battery life (and most customers online reporting hours)I spent months calling tech support but never getting to anyone who seemed to care about the problems or who could figure it outA support tech told me the sticky space bar was an unknown issueA brief search online reveals dozens of posts on Reddit, the product reviews for the laptop, and Dell's own forums detailing the issue, as well as a number of YouTube videos showing how to replace the key An on-site technician (I have on-site support as part of my premium care warranty) replaced the keyboard, and the new one broke within a couple months I was told to send the laptop in for depot service, which I did as instructed, to deal with the system crashes, screen issues, and keyboardI was told it would take a week, maybe two at the mostHowever, it came back a full month later, because apparently the replacement parts were backorderedThen when I received it back, it had the same issues as when I sent itI repeatedly asked Dell to simply send me a replacement but they refusedAnother technician was sent to my house to replace the screen and keyboardShe opened up the box Dell had sent her, and inside were a screen and keyboard for an entirely different modelAll along I had demanded a new computer to replace the one that was clearly a lemonThe Dell support agent the technician called from my living room told her that they would have to send new parts and schedule a new appointment or that they could depot my computer againI refused to send my computer for depot service again, was unwilling to wait for a rescheduled service date that was entirely Dell's fault, and insisted that a computer I've only had for half a year, including a month spent already at depot service, should not need this much work, and that I wanted a new oneAfter much arguing, I was told they would make an exception and would send me a new one Problem 3) Within days of receiving the replacement, it had problemsThe laptop would heat to unsafe temperatures, making it impossible to typeIt is slow and crashes regularlyMy first few calls to tech support were hours long because before they could offer me service, they needed to ascertain that I had the appropriate warrantyApparently Dell never bothered to move my warranty from my old laptop to the replacementOnce that was figured out, I was told I could send it in for depot serviceI refused, since last time it took a month to get my computer back still nonfunctionalMultiple support techs have updated the BIOS over the last three monthsThey have installed a succession of driversNothing has workedLast Thursday, a tech remotely installed new drivers and proclaimed the problem solvedAn hour later the system crashedA follow call was scheduled for the next day, but the tech scheduled it for the wrong time zone, so the window was not usefulThe call was rescheduled for this morning between 9:30-11am Eastern timeTwo hours later at 1pm, I finally got a call, though it seems that the call was not the scheduled call, but in response to the email I wrote at 11:checking in as to why I had not received a callThe support tech said I could send my computer in for depot service, but based on my previous experience, and needing a computer to do my job, I said the only condition I would send in my computer was if I received a loaner to use in the meantime since this is my work computer and I can't be out of a computer for weeks on endHe said that was not possibleI will hopefully be receiving a call from a service tech to replace some parts at my home, but I'm not holding my breath that this will be the magic time the computer is fixedI'm ready to give up and just buy another computer from another brandMy Lenovo Wfrom has proven to be more reliable than these brand new Dells despite being so ancientPlus Lenovo has domestic support, which Dell does not offer Between the terrible quality of these pitifully fragile machines, the obnoxiously awful overseas customer support staff that takes no initiative and has no authority to do anything, tech support that's mostly useless, contracted service techs whose time is wasted by corporate incompetence, and corporate policy that doesn't seem to care about any of this, I would rate Dell in negative numbers if that were possibleI will never, ever, be buying anything from Dell again, and I tell everyone I know not to buy anything from Dell either This has eaten into my work hours, and as an independent professional, that time is very valuable to meEvery time my computer dies, every week I don't have the laptop that Dell was supposed to fix, is money I lostRefunding my money wouldn't even begin to cover the lost billable hours, much less the frustration I've had to deal with, but it would be a startThen I would take that money and buy a Lenovo I would also like a personal apology from someone on the Dell board of directorsThey should know how poorly they treat their customers, and how much my heart rate goes up every time I see the Dell logoThere's a revulsion that has worked its way into my subconscious that makes me seethe every time I just think of Dell when I see an ad at the bus stop that lies to my face that the XPS laptops get hours of battery life (my first one got Its replacement gets about 5.), or see someone in a coffee shop with a Dell laptopI don't think a vow to make sure no one I know even so much as considers a Dell for their new computer is the kind of brand loyalty you want in a customer who provides digital solutions professionally
I purchased a Dell U3415W 34" professional computer monitor on April 8th Because the computer that the monitor was meant to go with (not a Dell, it came from Origin PC) was on backorder, the monitor sat in my home office unopened in its box until May 10th When the new PC finally did arrive I took the monitor out of its box and hooked it up only to find that there was a large discolored area on the monitor when I turned it on Dell prominently displays the following on the product page for this monitor, so I was not particularly worried about getting it fixed or replaced: “Limited Hardware Warranty: Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell UltraSharp Curved Monitor – U3415W with confidence.” I immediately called Dell's hardware support number and after going through a troubleshooting routine with them they told me that they would send a replacement unit to swap out for the one I hadThey
When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
This complaint is regarding order # [redacted] that I placed on dell.com in May,I purchased a pair of headphones but returned them a couple of days later because of their incompatibility with my deviceIt has been a month since Dell sent me a confirmation that they have received the returned item but I have still not received my refundSince then, I have contacted their customer care times by chat and once by phone (customer service rep hung up on me)Every time I get told that they have placed an expedited request for my refund but I still have not received a refundI would like to get my refund and report Dell for their terrible customer service experience that I have had to go through so far
On October I purchased sims packs onlineThe confirmation email stated the items would be received by November 2ndI contacted dell customer service multiple times to let them know I didnt receive the Parenthood sims packThe customer service said they sent a request to fill the order and I have asked multiple times as to when I will receive the product I was charged for I have recived no response to my request for information for this itemI am tired of waiting and emailing back amd forth with no resolution to this problem
I have issues with DellThe first issue is with the laptop I purchased from them earlier this yearI was told you would match the price of a reseller and you guys would have to have it custom assembled to the same specThe rep went over the specs with me talking about the 7th generation processor but it was not identical to the one they were matching for meThe laptop that was being matched had an iprocessor not an iI noticed this hardware inaccuracy after I starting having hard drive failure on my machineI looked at the specs of the machine and noticed the processor was an inot an iNot only that but the system had severe hard drive failure only a month into using itI called Dell and told them I wanted the laptop replaced with the correct parts and with a working hard driveI literally spent over hours back and forth on this issue with them about this asking MULTIPLE times to speak to EE department because the outsourced representatives kept transferring me back
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
I purchased a Dell XPSfor $1,on 2/14/I am a law student, and use my laptop every daySo far, have had two very serious issues with itThe first occurred less than a month after I received itThe computer would not turn onI was without a computer for a day, which is a lot for law schoolI received help from their customer service, and the issue was resolvedThe second issue occurred todayToday, in the middle of my final examinations, I got a notification that my bluetooth driver did not work, and so I restarted my computerThe computer has been stuck on restart for hoursIf I turn it off and turn it back on, it goes back to an endless restart loopI cannot use my computer, and I do not have any way of working on my finalsI contacted Dell via twitter and also via their customer support and asked for a refund because I cannot afford to have a finicky computerBoth told me that because I am outside of the 30-day return window, I could not get a refundI am n
Customer service and technical support to fix bad laptopIn days I have sent it in for repair twice, never was repairedThe third time I talked to technical support and they wanted me to ship it back and I asked for either a replacement or a refundWe agreed that a replacement would be shipped on May 27thOn June 7th I got an email to return the laptop for repairI contacted the rep I was working with and asked what was going on I am convinced that the manager assigned to my issue was sitting on the order
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $ fedex tracking [redacted] thank you, ***
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
I am ** A [redacted] [redacted] For the last three weeks now, I have been trying to get Dell to repair my laptop 17R inch for which I paid close to a thousand dollars and approximately $for a complete year warranty I have spoken to over Dell agents in India for more than hoursAnd it's still not repaired Dell sent a tech to install hard drivesBoth failed I have lost work days I'm trying to finish an important book and I can't get it done My contact person at Dell is [redacted] email = ***.***[redacted] @dell.com Incident # [redacted] I have a complete list of the warranties if you need it Computer purchased on 4/11/ In all my years I've never experienced more dysfunctional service than I've been getting in the case It's caused me a great deal of stress and has literally made me sick
I received a refurbished laptop from the Dell outlet, the computer came with a defective battery I called Dell technical services who transferred me to Dell parts, who dispatched me a battery and a return FedEx label for the old battery, the problem is Dell forgot to tape closed the battery box and when the box arrived, it was empty! I called and complained back to Dell and emailed them photos of the empty box and no packing tape, they then shipped me another battery in a taped closed box, but keep on cyber stalking me every week and wont stop harassing me via email for me to return a battery that I do not have, I deem this to be Felony abuse of a disabled adult and will be pressing criminal charges against Dell which is a 3rd Degree Felony in [redacted] if they persist on their stalking me, they even have the nerve to tell customers to call their "Parts phone hotline", which ALWAYS goes to voicemail every single day on every single attempt Cust PO# [redacted] Empty box shipment Serv
I have had a computer for two months and has not worked properlyIt is not functional and can not even use it for simple functionsI have called customer service because there is a product warranty for a yearI sent it back to be repairedUpon receiving the repaired product the same issues are unresolvedI called up again and they said they would refund my moneyThey tried to transfer me to the refund department and I was disconnectedI tried to call the refund department right after the disconnection, but they were closedI called the next day and I was told they can not refund money and want me to send it back to them to repair it againThey will not take it back and refund my money on a 1,dollar laptop that has no damage to itIt is insane
Hi there, I bought a new computerStill under warrantyI already had a disk driver corruption issue and now I'm having a wireless card issue the only option that technical support gave me is a solution involving shipping the computer to themWith no other option provided I was forced to accepted it on October 10, Technical support promised a days turn around to fix it and a 24-hr to receive the empty box to ship the unit Since then nothing happen and I didn't receive anythingI kept Calling but they didn't offer nothing but " wait more" Thank you!
Laptop with extended yr warranty repeatedly replaced/part replaced with defective ones and now original warranty is technically expired however laptop did not work while coveredNumerous attempts to contact Dell Even at Advanced resolution team level do not get response/service despite automated generated acknowledgement of contact with statement to effect of addressing issue and will contact the next business day (date stated) My "Dell incident # is [redacted] " & corporate Advanced Resolution team member [redacted] ***-not a cooperative or problem solver She even told me she hasn't gotten back to me because she has "important matters to work on" and "the Laptop is yrs old, I don't deserve a new one" I want a working one!!!I was told I had day warranty to ensure replacement parts workedThey haven'tAnd contacting Dell puts me in a catch situation-have warranty/don't have warranty/ will be contacted within hrs,which never happensUnit has been sent to the De
The computer was respired twice for the issues and yet it still does not workThe mouse is getting stuck, the key board slips, monitor has white line coming thru after it gets heat up, its still heating up Additionally, upon receiving back the system, it was cosmetically mishandled by the repair departmentThere are scratches all over the computer and gives the computer a very negative appearance which I do not want for my systemI always take care of my system and expected the same from Dell as well
I have sent my Alienware Rback to Dell for repairs three times, with the screen issue still not being addressed and new more severe issues have been introducedAlienware has stated repeatedly on social media that an LCD swap to AUO model would repair the issueThey have even gone so far as to publicly state that if customers are unsatisfied with the display they are willing to refund the purchaseAfter the first repair my system would frequently reboot under load, after the third unsuccessful repair my computer is unusable with the system constantly freezingA cursory search leads me to believe that the graphics card was damaged during the last repair, but it was sent back to me anywayThis is a system I use for work with a retail price of $4000, this level of service is unacceptable References: [redacted]
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
I purchased a Dell Inspiron on 8/19/from [redacted] in [redacted] I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have When I called Dell, they told me to call [redacted] -- they should be able to resolve itWhen I called [redacted] , they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
I ordered a Dell XPS laptop in December In the last year and a half, A month has not passed where I have no been furious at the abysmal quality of Dell's service, support, and products Problem 1) Dell said the product was backordered and would ship in early JanuaryBy mid-January, I had not received the laptopI called and was told the laptop had shipped almost a month earlier, despite me never getting shipment confirmation from DellTurns out FedEx mistakenly sent the laptop back to DellFedEx's mistake was not Dell's fault, but I blame Dell for never alerting me that the product had shipped, or that it had been received back to DellIs it not suspicious when a computer simply arrives back? I was told they couldn't send it back to me but I would have to order a new oneFineHowever, it took nearly two months and countless phone calls and emails to every department of Dell I could find online to get my credit for the returned laptopEach department said I had to speak to a different departmentNo one would take responsibilityOne department claimed they never received the laptop even though another told me to call that departmentI was told that they had problems with their accounting software for weeks and to be patient, and later that the credit should have been filed alreadyAs a customer, there is no excuse for me waiting seven weeks with $riding on my credit cardEventually, I emailed every corporate VP I could find online and it still took another week or two for the Advanced Resolution Team to solve the problem and credit me my money after I literally yelled on the phone at someone in customer care Problem 2) When I got my new laptop, it immediately had problemsIt was slowIt crashed frequentlyThe space bar didn't workThe screen flickeredThe battery lasted for three and a half hours on a full charge, despite being advertised as having hours of battery life (and most customers online reporting hours)I spent months calling tech support but never getting to anyone who seemed to care about the problems or who could figure it outA support tech told me the sticky space bar was an unknown issueA brief search online reveals dozens of posts on Reddit, the product reviews for the laptop, and Dell's own forums detailing the issue, as well as a number of YouTube videos showing how to replace the key An on-site technician (I have on-site support as part of my premium care warranty) replaced the keyboard, and the new one broke within a couple months I was told to send the laptop in for depot service, which I did as instructed, to deal with the system crashes, screen issues, and keyboardI was told it would take a week, maybe two at the mostHowever, it came back a full month later, because apparently the replacement parts were backorderedThen when I received it back, it had the same issues as when I sent itI repeatedly asked Dell to simply send me a replacement but they refusedAnother technician was sent to my house to replace the screen and keyboardShe opened up the box Dell had sent her, and inside were a screen and keyboard for an entirely different modelAll along I had demanded a new computer to replace the one that was clearly a lemonThe Dell support agent the technician called from my living room told her that they would have to send new parts and schedule a new appointment or that they could depot my computer againI refused to send my computer for depot service again, was unwilling to wait for a rescheduled service date that was entirely Dell's fault, and insisted that a computer I've only had for half a year, including a month spent already at depot service, should not need this much work, and that I wanted a new oneAfter much arguing, I was told they would make an exception and would send me a new one Problem 3) Within days of receiving the replacement, it had problemsThe laptop would heat to unsafe temperatures, making it impossible to typeIt is slow and crashes regularlyMy first few calls to tech support were hours long because before they could offer me service, they needed to ascertain that I had the appropriate warrantyApparently Dell never bothered to move my warranty from my old laptop to the replacementOnce that was figured out, I was told I could send it in for depot serviceI refused, since last time it took a month to get my computer back still nonfunctionalMultiple support techs have updated the BIOS over the last three monthsThey have installed a succession of driversNothing has workedLast Thursday, a tech remotely installed new drivers and proclaimed the problem solvedAn hour later the system crashedA follow call was scheduled for the next day, but the tech scheduled it for the wrong time zone, so the window was not usefulThe call was rescheduled for this morning between 9:30-11am Eastern timeTwo hours later at 1pm, I finally got a call, though it seems that the call was not the scheduled call, but in response to the email I wrote at 11:checking in as to why I had not received a callThe support tech said I could send my computer in for depot service, but based on my previous experience, and needing a computer to do my job, I said the only condition I would send in my computer was if I received a loaner to use in the meantime since this is my work computer and I can't be out of a computer for weeks on endHe said that was not possibleI will hopefully be receiving a call from a service tech to replace some parts at my home, but I'm not holding my breath that this will be the magic time the computer is fixedI'm ready to give up and just buy another computer from another brandMy Lenovo Wfrom has proven to be more reliable than these brand new Dells despite being so ancientPlus Lenovo has domestic support, which Dell does not offer Between the terrible quality of these pitifully fragile machines, the obnoxiously awful overseas customer support staff that takes no initiative and has no authority to do anything, tech support that's mostly useless, contracted service techs whose time is wasted by corporate incompetence, and corporate policy that doesn't seem to care about any of this, I would rate Dell in negative numbers if that were possibleI will never, ever, be buying anything from Dell again, and I tell everyone I know not to buy anything from Dell either This has eaten into my work hours, and as an independent professional, that time is very valuable to meEvery time my computer dies, every week I don't have the laptop that Dell was supposed to fix, is money I lostRefunding my money wouldn't even begin to cover the lost billable hours, much less the frustration I've had to deal with, but it would be a startThen I would take that money and buy a Lenovo I would also like a personal apology from someone on the Dell board of directorsThey should know how poorly they treat their customers, and how much my heart rate goes up every time I see the Dell logoThere's a revulsion that has worked its way into my subconscious that makes me seethe every time I just think of Dell when I see an ad at the bus stop that lies to my face that the XPS laptops get hours of battery life (my first one got Its replacement gets about 5.), or see someone in a coffee shop with a Dell laptopI don't think a vow to make sure no one I know even so much as considers a Dell for their new computer is the kind of brand loyalty you want in a customer who provides digital solutions professionally
I purchased a Dell U3415W 34" professional computer monitor on April 8th Because the computer that the monitor was meant to go with (not a Dell, it came from Origin PC) was on backorder, the monitor sat in my home office unopened in its box until May 10th When the new PC finally did arrive I took the monitor out of its box and hooked it up only to find that there was a large discolored area on the monitor when I turned it on Dell prominently displays the following on the product page for this monitor, so I was not particularly worried about getting it fixed or replaced: “Limited Hardware Warranty: Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell UltraSharp Curved Monitor – U3415W with confidence.” I immediately called Dell's hardware support number and after going through a troubleshooting routine with them they told me that they would send a replacement unit to swap out for the one I hadThey
When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
This complaint is regarding order # [redacted] that I placed on dell.com in May,I purchased a pair of headphones but returned them a couple of days later because of their incompatibility with my deviceIt has been a month since Dell sent me a confirmation that they have received the returned item but I have still not received my refundSince then, I have contacted their customer care times by chat and once by phone (customer service rep hung up on me)Every time I get told that they have placed an expedited request for my refund but I still have not received a refundI would like to get my refund and report Dell for their terrible customer service experience that I have had to go through so far
On October I purchased sims packs onlineThe confirmation email stated the items would be received by November 2ndI contacted dell customer service multiple times to let them know I didnt receive the Parenthood sims packThe customer service said they sent a request to fill the order and I have asked multiple times as to when I will receive the product I was charged for I have recived no response to my request for information for this itemI am tired of waiting and emailing back amd forth with no resolution to this problem
I have issues with DellThe first issue is with the laptop I purchased from them earlier this yearI was told you would match the price of a reseller and you guys would have to have it custom assembled to the same specThe rep went over the specs with me talking about the 7th generation processor but it was not identical to the one they were matching for meThe laptop that was being matched had an iprocessor not an iI noticed this hardware inaccuracy after I starting having hard drive failure on my machineI looked at the specs of the machine and noticed the processor was an inot an iNot only that but the system had severe hard drive failure only a month into using itI called Dell and told them I wanted the laptop replaced with the correct parts and with a working hard driveI literally spent over hours back and forth on this issue with them about this asking MULTIPLE times to speak to EE department because the outsourced representatives kept transferring me back
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
I purchased a Dell XPSfor $1,on 2/14/I am a law student, and use my laptop every daySo far, have had two very serious issues with itThe first occurred less than a month after I received itThe computer would not turn onI was without a computer for a day, which is a lot for law schoolI received help from their customer service, and the issue was resolvedThe second issue occurred todayToday, in the middle of my final examinations, I got a notification that my bluetooth driver did not work, and so I restarted my computerThe computer has been stuck on restart for hoursIf I turn it off and turn it back on, it goes back to an endless restart loopI cannot use my computer, and I do not have any way of working on my finalsI contacted Dell via twitter and also via their customer support and asked for a refund because I cannot afford to have a finicky computerBoth told me that because I am outside of the 30-day return window, I could not get a refundI am n