I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom [redacted] canada( [redacted] ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag- [redacted] & express service code- [redacted] ) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di
I am ** A [redacted] [redacted] For the last three weeks now, I have been trying to get Dell to repair my laptop 17R inch for which I paid close to a thousand dollars and approximately $for a complete year warranty I have spoken to over Dell agents in India for more than hoursAnd it's still not repaired Dell sent a tech to install hard drivesBoth failed I have lost work days I'm trying to finish an important book and I can't get it done My contact person at Dell is [redacted] email = ***.***[redacted] @dell.com Incident # [redacted] I have a complete list of the warranties if you need it Computer purchased on 4/11/ In all my years I've never experienced more dysfunctional service than I've been getting in the case It's caused me a great deal of stress and has literally made me sick
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $ fedex tracking [redacted] thank you, ***
I purchased a television from Dell after clicking on a Black Friday online advertisement The advertisement and purchase process claimed a $gift card rebate would be sent via email within 10-business days On day I had not received the promised card and engaged Dell Customer Cares with an online chat and email asking about the timeline for delivery They told me to continue waiting On 12/I engaged Dell Customer Cares via social media and submitted order information again They told me to wait 24-hours for a resolution I have not received the promised rebate I have disputed the transaction with my credit card provider
I returned several items I ordered on October 29, It's been months and I'm still receiving bills for the returned items I contacted Dell financial numerous times and spoke to various reps/supervisors, only to be told that they will process the credit and send me a refund It's been over a month and I've yet to receive a refund Everytime I call Dell I get the run around The rep either tells me there's a computer glitch, the refund is handled by a different department, or someone from the refund team will call me back NO ONE has called me back I've called multiple times, and each time I've spent to minutes to resolve the situation, but to this date there has been no resolution whatsoever Even the supervisor tells me he can't help me and tells me to call the product return department even though I've already returned the product!
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
Customer service and technical support to fix bad laptopIn days I have sent it in for repair twice, never was repairedThe third time I talked to technical support and they wanted me to ship it back and I asked for either a replacement or a refundWe agreed that a replacement would be shipped on May 27thOn June 7th I got an email to return the laptop for repairI contacted the rep I was working with and asked what was going on I am convinced that the manager assigned to my issue was sitting on the order
I purchased a Dell Inspiron in early AprilIt has not worked properly in the entire time I have had itI have only been able to use the computer for a total of hoursI have spent well more than hours on the phone with their customer service and tech support in that time The computer has already been shipped out for warranty repair in July (after MANY hours online, on the phone, and emailing tech support and customer service)It came back from warranty repair and worked for three hours before it died againI am a seminarian and it took me months to save the money to purchase this computerI need it for my classes at school (which start in two days)The last time I talked to customer service, they assured me that I would receive "express service" and it would take no more than 5-business daysEIGHT days after shipping my computer to Dell for a second time, it hasn't even been looked at by a technician yetI was assured I would have the computer back in time
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
My computer is under warranty until Dell replaced the screen and cover because it was defective in September of The entire screen has separated from the cover Dell is insisting that they will not cover this issue as it is a problem with the hinges My dispute is that they had to replace this screen and cover months ago because of a defect in their original production and installation They want me to pay over $to fix this item I am refusing to do so
I Sent my laptop to dell because of the DC port not charging and some how the screen get crackedBefore submitting the laptop I had even send them pictures and the customer care executive [redacted] even she confirmed that there is no issueBut when it reaches to the service center the screen is cracked I don't know how?They now want to charger me $for DC charger repair and LCD replacement.Please note I have bought the laptop for $They are charging more than 50% of the cost for the repairsAlso note after asking repeatedly to dell to send pictures of the crack screen they finally they send pictures which didn't shown any crackToday morning (08/16/2016) after days they have send the pictures of the crack screenIts not my fault the screen is broken Now they are asking they will return the laptop with the crack screenwhich shown they have poor customer service
I purchased a Dell Inspiron on 8/19/from [redacted] in [redacted] I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have When I called Dell, they told me to call [redacted] -- they should be able to resolve itWhen I called [redacted] , they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
Dell offered me a $+ tax refund to keep my monitors instead of returning them for a full refundDell put the refund of $on an expired gift cardI have no way of getting my $refundI have spent over hours trying to get Dell to reprocess the refund to my Dell credit card or send me a new gift cardNo one in the company can understand how to reprocess itEveryone just transfers me and hangs up on me
I ordered a Dell XPS laptop in December In the last year and a half, A month has not passed where I have no been furious at the abysmal quality of Dell's service, support, and products Problem 1) Dell said the product was backordered and would ship in early JanuaryBy mid-January, I had not received the laptopI called and was told the laptop had shipped almost a month earlier, despite me never getting shipment confirmation from DellTurns out FedEx mistakenly sent the laptop back to DellFedEx's mistake was not Dell's fault, but I blame Dell for never alerting me that the product had shipped, or that it had been received back to DellIs it not suspicious when a computer simply arrives back? I was told they couldn't send it back to me but I would have to order a new oneFineHowever, it took nearly two months and countless phone calls and emails to every department of Dell I could find online to get my credit for the returned laptopEach department said I had to speak to a different departmentNo one would take responsibilityOne department claimed they never received the laptop even though another told me to call that departmentI was told that they had problems with their accounting software for weeks and to be patient, and later that the credit should have been filed alreadyAs a customer, there is no excuse for me waiting seven weeks with $riding on my credit cardEventually, I emailed every corporate VP I could find online and it still took another week or two for the Advanced Resolution Team to solve the problem and credit me my money after I literally yelled on the phone at someone in customer care Problem 2) When I got my new laptop, it immediately had problemsIt was slowIt crashed frequentlyThe space bar didn't workThe screen flickeredThe battery lasted for three and a half hours on a full charge, despite being advertised as having hours of battery life (and most customers online reporting hours)I spent months calling tech support but never getting to anyone who seemed to care about the problems or who could figure it outA support tech told me the sticky space bar was an unknown issueA brief search online reveals dozens of posts on Reddit, the product reviews for the laptop, and Dell's own forums detailing the issue, as well as a number of YouTube videos showing how to replace the key An on-site technician (I have on-site support as part of my premium care warranty) replaced the keyboard, and the new one broke within a couple months I was told to send the laptop in for depot service, which I did as instructed, to deal with the system crashes, screen issues, and keyboardI was told it would take a week, maybe two at the mostHowever, it came back a full month later, because apparently the replacement parts were backorderedThen when I received it back, it had the same issues as when I sent itI repeatedly asked Dell to simply send me a replacement but they refusedAnother technician was sent to my house to replace the screen and keyboardShe opened up the box Dell had sent her, and inside were a screen and keyboard for an entirely different modelAll along I had demanded a new computer to replace the one that was clearly a lemonThe Dell support agent the technician called from my living room told her that they would have to send new parts and schedule a new appointment or that they could depot my computer againI refused to send my computer for depot service again, was unwilling to wait for a rescheduled service date that was entirely Dell's fault, and insisted that a computer I've only had for half a year, including a month spent already at depot service, should not need this much work, and that I wanted a new oneAfter much arguing, I was told they would make an exception and would send me a new one Problem 3) Within days of receiving the replacement, it had problemsThe laptop would heat to unsafe temperatures, making it impossible to typeIt is slow and crashes regularlyMy first few calls to tech support were hours long because before they could offer me service, they needed to ascertain that I had the appropriate warrantyApparently Dell never bothered to move my warranty from my old laptop to the replacementOnce that was figured out, I was told I could send it in for depot serviceI refused, since last time it took a month to get my computer back still nonfunctionalMultiple support techs have updated the BIOS over the last three monthsThey have installed a succession of driversNothing has workedLast Thursday, a tech remotely installed new drivers and proclaimed the problem solvedAn hour later the system crashedA follow call was scheduled for the next day, but the tech scheduled it for the wrong time zone, so the window was not usefulThe call was rescheduled for this morning between 9:30-11am Eastern timeTwo hours later at 1pm, I finally got a call, though it seems that the call was not the scheduled call, but in response to the email I wrote at 11:checking in as to why I had not received a callThe support tech said I could send my computer in for depot service, but based on my previous experience, and needing a computer to do my job, I said the only condition I would send in my computer was if I received a loaner to use in the meantime since this is my work computer and I can't be out of a computer for weeks on endHe said that was not possibleI will hopefully be receiving a call from a service tech to replace some parts at my home, but I'm not holding my breath that this will be the magic time the computer is fixedI'm ready to give up and just buy another computer from another brandMy Lenovo Wfrom has proven to be more reliable than these brand new Dells despite being so ancientPlus Lenovo has domestic support, which Dell does not offer Between the terrible quality of these pitifully fragile machines, the obnoxiously awful overseas customer support staff that takes no initiative and has no authority to do anything, tech support that's mostly useless, contracted service techs whose time is wasted by corporate incompetence, and corporate policy that doesn't seem to care about any of this, I would rate Dell in negative numbers if that were possibleI will never, ever, be buying anything from Dell again, and I tell everyone I know not to buy anything from Dell either This has eaten into my work hours, and as an independent professional, that time is very valuable to meEvery time my computer dies, every week I don't have the laptop that Dell was supposed to fix, is money I lostRefunding my money wouldn't even begin to cover the lost billable hours, much less the frustration I've had to deal with, but it would be a startThen I would take that money and buy a Lenovo I would also like a personal apology from someone on the Dell board of directorsThey should know how poorly they treat their customers, and how much my heart rate goes up every time I see the Dell logoThere's a revulsion that has worked its way into my subconscious that makes me seethe every time I just think of Dell when I see an ad at the bus stop that lies to my face that the XPS laptops get hours of battery life (my first one got Its replacement gets about 5.), or see someone in a coffee shop with a Dell laptopI don't think a vow to make sure no one I know even so much as considers a Dell for their new computer is the kind of brand loyalty you want in a customer who provides digital solutions professionally
I purchased a Dell U3415W 34" professional computer monitor on April 8th Because the computer that the monitor was meant to go with (not a Dell, it came from Origin PC) was on backorder, the monitor sat in my home office unopened in its box until May 10th When the new PC finally did arrive I took the monitor out of its box and hooked it up only to find that there was a large discolored area on the monitor when I turned it on Dell prominently displays the following on the product page for this monitor, so I was not particularly worried about getting it fixed or replaced: “Limited Hardware Warranty: Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell UltraSharp Curved Monitor – U3415W with confidence.” I immediately called Dell's hardware support number and after going through a troubleshooting routine with them they told me that they would send a replacement unit to swap out for the one I hadThey
I purchased a Dell XPSfor $1,on 2/14/I am a law student, and use my laptop every daySo far, have had two very serious issues with itThe first occurred less than a month after I received itThe computer would not turn onI was without a computer for a day, which is a lot for law schoolI received help from their customer service, and the issue was resolvedThe second issue occurred todayToday, in the middle of my final examinations, I got a notification that my bluetooth driver did not work, and so I restarted my computerThe computer has been stuck on restart for hoursIf I turn it off and turn it back on, it goes back to an endless restart loopI cannot use my computer, and I do not have any way of working on my finalsI contacted Dell via twitter and also via their customer support and asked for a refund because I cannot afford to have a finicky computerBoth told me that because I am outside of the 30-day return window, I could not get a refundI am n
I have issues with DellThe first issue is with the laptop I purchased from them earlier this yearI was told you would match the price of a reseller and you guys would have to have it custom assembled to the same specThe rep went over the specs with me talking about the 7th generation processor but it was not identical to the one they were matching for meThe laptop that was being matched had an iprocessor not an iI noticed this hardware inaccuracy after I starting having hard drive failure on my machineI looked at the specs of the machine and noticed the processor was an inot an iNot only that but the system had severe hard drive failure only a month into using itI called Dell and told them I wanted the laptop replaced with the correct parts and with a working hard driveI literally spent over hours back and forth on this issue with them about this asking MULTIPLE times to speak to EE department because the outsourced representatives kept transferring me back
Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
I purchase a 17,inch computer from dell.Which was sold on [redacted] .It was supposed to have LIFTIME anti Virus protection and Support from DELL.Dell says we never offer this and we will not help you.My laptop crashed and now they would not help me get back the info I lost.DELL advertise there laptop on ***.I would not have puchase this if they where not going to back there product
[redacted] ***I ordered a laptop computer from the Dell Outlet It was supposed to have a solid state Hybrid drive I even received an email confirmation from Dell saying that my order was a laptop with a solid state hybrid drive I called customer service They told me to return the laptop and they will send me another laptop with the right drive I return the original laptop and get another laptop with the same regular 500GB HDD Not the hybrid drive that I ordered I call customer service to complain and they tell me that I did not order a laptop with a hybrid hard drive I am speaking to Indian customer service and they barely understand what is going on I then send an email to [redacted] and corporate and also speak to another Indian rep I send him a copy of my order and they basically tell me that I am wrong and they I screwed up, when in fact it is stupid DELL that fails to acknowledge they messed up and will not give me what I ordered
I have bought Dell Inspiron 15'' laptop(Model No.5547) in month of Janfrom [redacted] canada( [redacted] ***) for few month it worked properly after that I have noticed that when ever I open or close laptop very weird noise came like (tag,tag) and one day I found the right corner edge is popped open and I have fixed that with tighten up the screwbut that was good for few days and again same problem happenedand finally last week I found one half of the screw lying under the laptopAnd the other half probably inside in its place while open the laptopso I thought this happened because of mishandling but even though I called Dell inc.(service tag- [redacted] & express service code- [redacted] ) and explain them about my problem but call center representative told me their all product are made after lot of research so no point of manufacture defect and told me that my warranty expired and if I want my laptop to get repair, it will cost around $which I deniedafter that I di
I am ** A [redacted] [redacted] For the last three weeks now, I have been trying to get Dell to repair my laptop 17R inch for which I paid close to a thousand dollars and approximately $for a complete year warranty I have spoken to over Dell agents in India for more than hoursAnd it's still not repaired Dell sent a tech to install hard drivesBoth failed I have lost work days I'm trying to finish an important book and I can't get it done My contact person at Dell is [redacted] email = ***.***[redacted] @dell.com Incident # [redacted] I have a complete list of the warranties if you need it Computer purchased on 4/11/ In all my years I've never experienced more dysfunctional service than I've been getting in the case It's caused me a great deal of stress and has literally made me sick
Our laptop needs repairsIt is under warrantyI contacted Dell service supportThey could not fix the issueThey sent me a shipping box with a fedex prepaid shipping labelI shipped dropped off the box at the fedex officeFedEx sent me a notification that the delivery address on the label was not a valid addressSo now it's been five weeks and I still do not know where the package isI called dell and fedex back and forth many timesI am exhaustedMy wish is now to let dell keep the laptop and send me a refund of $ fedex tracking [redacted] thank you, ***
I purchased a television from Dell after clicking on a Black Friday online advertisement The advertisement and purchase process claimed a $gift card rebate would be sent via email within 10-business days On day I had not received the promised card and engaged Dell Customer Cares with an online chat and email asking about the timeline for delivery They told me to continue waiting On 12/I engaged Dell Customer Cares via social media and submitted order information again They told me to wait 24-hours for a resolution I have not received the promised rebate I have disputed the transaction with my credit card provider
I returned several items I ordered on October 29, It's been months and I'm still receiving bills for the returned items I contacted Dell financial numerous times and spoke to various reps/supervisors, only to be told that they will process the credit and send me a refund It's been over a month and I've yet to receive a refund Everytime I call Dell I get the run around The rep either tells me there's a computer glitch, the refund is handled by a different department, or someone from the refund team will call me back NO ONE has called me back I've called multiple times, and each time I've spent to minutes to resolve the situation, but to this date there has been no resolution whatsoever Even the supervisor tells me he can't help me and tells me to call the product return department even though I've already returned the product!
I purchased a subscription to MS Office through Dell in January of I never downloaded or used it as I heard that it was a subpar program I was automatically billed by Dell through my Paypal account The invoice that came to my email was from Dell The billing name in Paypal was Dell I do not have this service through Microsoft I called Dell and was told that they can't help me cancel or provide a refund They told me to call Microsoft, who could not find me by name, address, phone number I called Dell back and asked what I was supposed to give Microsoft so that they could identify me and cancel the service They could not give me a straight answer and talked in circles I talked to people at Dell, including a supervisor, but was still told that they can't help me and to call Microsoft Again, Microsoft told me they couldn't help and to call Dell The following day, I called Dell again and tried talking to someone else (***?) He did try to help me, bu
Customer service and technical support to fix bad laptopIn days I have sent it in for repair twice, never was repairedThe third time I talked to technical support and they wanted me to ship it back and I asked for either a replacement or a refundWe agreed that a replacement would be shipped on May 27thOn June 7th I got an email to return the laptop for repairI contacted the rep I was working with and asked what was going on I am convinced that the manager assigned to my issue was sitting on the order
I purchased a Dell Inspiron in early AprilIt has not worked properly in the entire time I have had itI have only been able to use the computer for a total of hoursI have spent well more than hours on the phone with their customer service and tech support in that time The computer has already been shipped out for warranty repair in July (after MANY hours online, on the phone, and emailing tech support and customer service)It came back from warranty repair and worked for three hours before it died againI am a seminarian and it took me months to save the money to purchase this computerI need it for my classes at school (which start in two days)The last time I talked to customer service, they assured me that I would receive "express service" and it would take no more than 5-business daysEIGHT days after shipping my computer to Dell for a second time, it hasn't even been looked at by a technician yetI was assured I would have the computer back in time
I purchased an earbuds from Dell.com on 7/with two Dell gift cardsThe delivery date on the order shows that it will be delivered on 7/However, the sale rep called me and said the item was back ordered and ETA was weeksAfter that, he kept call me and said the ETA was pushed back for another 2-weeksAfter almost months, I can't wait anymore and asked to cancel the order, the process took me more than weeks with numerous phone calls to confirm that my order was actually cancel and I can get my refund backBy the time my request was processed, one of my gift card was expired and I specifically confirmed that with the repHe said I will get the full amount to another gift cardHowever, when I finally got my refund, they refunded me to my old gift cards, including the one that expired I'm an account manager for my company and we're using a lot of Dell products (laptops, monitors, printers, servers...) and the corporate rep are goodHowever, when it come to consumer, the level of support is badI felt like the rep just want to get rid of you and when I asked for their supervisor or manager, they're trying to redirect me to somewhere else
My computer is under warranty until Dell replaced the screen and cover because it was defective in September of The entire screen has separated from the cover Dell is insisting that they will not cover this issue as it is a problem with the hinges My dispute is that they had to replace this screen and cover months ago because of a defect in their original production and installation They want me to pay over $to fix this item I am refusing to do so
I Sent my laptop to dell because of the DC port not charging and some how the screen get crackedBefore submitting the laptop I had even send them pictures and the customer care executive [redacted] even she confirmed that there is no issueBut when it reaches to the service center the screen is cracked I don't know how?They now want to charger me $for DC charger repair and LCD replacement.Please note I have bought the laptop for $They are charging more than 50% of the cost for the repairsAlso note after asking repeatedly to dell to send pictures of the crack screen they finally they send pictures which didn't shown any crackToday morning (08/16/2016) after days they have send the pictures of the crack screenIts not my fault the screen is broken Now they are asking they will return the laptop with the crack screenwhich shown they have poor customer service
I purchased a Dell Inspiron on 8/19/from [redacted] in [redacted] I use if very infrequently for work as I have a large desktop as wellI have probably used it times, if that, and am very careful with it -- no one uses it except meOne day I opened it up and there was a large crack running from the left top side of the screen down to the bottom rightBeyond it looking ugly, now the touch screen only works here and thereI believe this is a defect of the computer design due to being able to utilize it as a traditional computer or to turn the lid backwards so that it's more like an iPadAt no point did I do anything that could have caused such a thing, nor did anyone else touch it that could have When I called Dell, they told me to call [redacted] -- they should be able to resolve itWhen I called [redacted] , they said it sounded like a manufacturing defect and to call DellI did not purchase an additional warranty when I bought the computer as I don't believe there should be
Dell offered me a $+ tax refund to keep my monitors instead of returning them for a full refundDell put the refund of $on an expired gift cardI have no way of getting my $refundI have spent over hours trying to get Dell to reprocess the refund to my Dell credit card or send me a new gift cardNo one in the company can understand how to reprocess itEveryone just transfers me and hangs up on me
I ordered a Dell XPS laptop in December In the last year and a half, A month has not passed where I have no been furious at the abysmal quality of Dell's service, support, and products Problem 1) Dell said the product was backordered and would ship in early JanuaryBy mid-January, I had not received the laptopI called and was told the laptop had shipped almost a month earlier, despite me never getting shipment confirmation from DellTurns out FedEx mistakenly sent the laptop back to DellFedEx's mistake was not Dell's fault, but I blame Dell for never alerting me that the product had shipped, or that it had been received back to DellIs it not suspicious when a computer simply arrives back? I was told they couldn't send it back to me but I would have to order a new oneFineHowever, it took nearly two months and countless phone calls and emails to every department of Dell I could find online to get my credit for the returned laptopEach department said I had to speak to a different departmentNo one would take responsibilityOne department claimed they never received the laptop even though another told me to call that departmentI was told that they had problems with their accounting software for weeks and to be patient, and later that the credit should have been filed alreadyAs a customer, there is no excuse for me waiting seven weeks with $riding on my credit cardEventually, I emailed every corporate VP I could find online and it still took another week or two for the Advanced Resolution Team to solve the problem and credit me my money after I literally yelled on the phone at someone in customer care Problem 2) When I got my new laptop, it immediately had problemsIt was slowIt crashed frequentlyThe space bar didn't workThe screen flickeredThe battery lasted for three and a half hours on a full charge, despite being advertised as having hours of battery life (and most customers online reporting hours)I spent months calling tech support but never getting to anyone who seemed to care about the problems or who could figure it outA support tech told me the sticky space bar was an unknown issueA brief search online reveals dozens of posts on Reddit, the product reviews for the laptop, and Dell's own forums detailing the issue, as well as a number of YouTube videos showing how to replace the key An on-site technician (I have on-site support as part of my premium care warranty) replaced the keyboard, and the new one broke within a couple months I was told to send the laptop in for depot service, which I did as instructed, to deal with the system crashes, screen issues, and keyboardI was told it would take a week, maybe two at the mostHowever, it came back a full month later, because apparently the replacement parts were backorderedThen when I received it back, it had the same issues as when I sent itI repeatedly asked Dell to simply send me a replacement but they refusedAnother technician was sent to my house to replace the screen and keyboardShe opened up the box Dell had sent her, and inside were a screen and keyboard for an entirely different modelAll along I had demanded a new computer to replace the one that was clearly a lemonThe Dell support agent the technician called from my living room told her that they would have to send new parts and schedule a new appointment or that they could depot my computer againI refused to send my computer for depot service again, was unwilling to wait for a rescheduled service date that was entirely Dell's fault, and insisted that a computer I've only had for half a year, including a month spent already at depot service, should not need this much work, and that I wanted a new oneAfter much arguing, I was told they would make an exception and would send me a new one Problem 3) Within days of receiving the replacement, it had problemsThe laptop would heat to unsafe temperatures, making it impossible to typeIt is slow and crashes regularlyMy first few calls to tech support were hours long because before they could offer me service, they needed to ascertain that I had the appropriate warrantyApparently Dell never bothered to move my warranty from my old laptop to the replacementOnce that was figured out, I was told I could send it in for depot serviceI refused, since last time it took a month to get my computer back still nonfunctionalMultiple support techs have updated the BIOS over the last three monthsThey have installed a succession of driversNothing has workedLast Thursday, a tech remotely installed new drivers and proclaimed the problem solvedAn hour later the system crashedA follow call was scheduled for the next day, but the tech scheduled it for the wrong time zone, so the window was not usefulThe call was rescheduled for this morning between 9:30-11am Eastern timeTwo hours later at 1pm, I finally got a call, though it seems that the call was not the scheduled call, but in response to the email I wrote at 11:checking in as to why I had not received a callThe support tech said I could send my computer in for depot service, but based on my previous experience, and needing a computer to do my job, I said the only condition I would send in my computer was if I received a loaner to use in the meantime since this is my work computer and I can't be out of a computer for weeks on endHe said that was not possibleI will hopefully be receiving a call from a service tech to replace some parts at my home, but I'm not holding my breath that this will be the magic time the computer is fixedI'm ready to give up and just buy another computer from another brandMy Lenovo Wfrom has proven to be more reliable than these brand new Dells despite being so ancientPlus Lenovo has domestic support, which Dell does not offer Between the terrible quality of these pitifully fragile machines, the obnoxiously awful overseas customer support staff that takes no initiative and has no authority to do anything, tech support that's mostly useless, contracted service techs whose time is wasted by corporate incompetence, and corporate policy that doesn't seem to care about any of this, I would rate Dell in negative numbers if that were possibleI will never, ever, be buying anything from Dell again, and I tell everyone I know not to buy anything from Dell either This has eaten into my work hours, and as an independent professional, that time is very valuable to meEvery time my computer dies, every week I don't have the laptop that Dell was supposed to fix, is money I lostRefunding my money wouldn't even begin to cover the lost billable hours, much less the frustration I've had to deal with, but it would be a startThen I would take that money and buy a Lenovo I would also like a personal apology from someone on the Dell board of directorsThey should know how poorly they treat their customers, and how much my heart rate goes up every time I see the Dell logoThere's a revulsion that has worked its way into my subconscious that makes me seethe every time I just think of Dell when I see an ad at the bus stop that lies to my face that the XPS laptops get hours of battery life (my first one got Its replacement gets about 5.), or see someone in a coffee shop with a Dell laptopI don't think a vow to make sure no one I know even so much as considers a Dell for their new computer is the kind of brand loyalty you want in a customer who provides digital solutions professionally
I purchased a Dell U3415W 34" professional computer monitor on April 8th Because the computer that the monitor was meant to go with (not a Dell, it came from Origin PC) was on backorder, the monitor sat in my home office unopened in its box until May 10th When the new PC finally did arrive I took the monitor out of its box and hooked it up only to find that there was a large discolored area on the monitor when I turned it on Dell prominently displays the following on the product page for this monitor, so I was not particularly worried about getting it fixed or replaced: “Limited Hardware Warranty: Because it is backed by a 3-Year Limited Hardware Warranty and Advanced Exchange Service, you can purchase your Dell UltraSharp Curved Monitor – U3415W with confidence.” I immediately called Dell's hardware support number and after going through a troubleshooting routine with them they told me that they would send a replacement unit to swap out for the one I hadThey
I purchased a Dell XPSfor $1,on 2/14/I am a law student, and use my laptop every daySo far, have had two very serious issues with itThe first occurred less than a month after I received itThe computer would not turn onI was without a computer for a day, which is a lot for law schoolI received help from their customer service, and the issue was resolvedThe second issue occurred todayToday, in the middle of my final examinations, I got a notification that my bluetooth driver did not work, and so I restarted my computerThe computer has been stuck on restart for hoursIf I turn it off and turn it back on, it goes back to an endless restart loopI cannot use my computer, and I do not have any way of working on my finalsI contacted Dell via twitter and also via their customer support and asked for a refund because I cannot afford to have a finicky computerBoth told me that because I am outside of the 30-day return window, I could not get a refundI am n
I have issues with DellThe first issue is with the laptop I purchased from them earlier this yearI was told you would match the price of a reseller and you guys would have to have it custom assembled to the same specThe rep went over the specs with me talking about the 7th generation processor but it was not identical to the one they were matching for meThe laptop that was being matched had an iprocessor not an iI noticed this hardware inaccuracy after I starting having hard drive failure on my machineI looked at the specs of the machine and noticed the processor was an inot an iNot only that but the system had severe hard drive failure only a month into using itI called Dell and told them I wanted the laptop replaced with the correct parts and with a working hard driveI literally spent over hours back and forth on this issue with them about this asking MULTIPLE times to speak to EE department because the outsourced representatives kept transferring me back
Dell has been harassing me for a payment of an invoice that was returned to themThey keep terrible records and have been calling for months threatening me to return an item they received in SeptemberAfter complaining about this, they confirmed they received the item back in September and closed the caseThey are now harrassing me to pay for the returned itemThey were supposed to send an exchange that was cancelled by them for whatever reasonThey now say I owe $
I purchase a 17,inch computer from dell.Which was sold on [redacted] .It was supposed to have LIFTIME anti Virus protection and Support from DELL.Dell says we never offer this and we will not help you.My laptop crashed and now they would not help me get back the info I lost.DELL advertise there laptop on ***.I would not have puchase this if they where not going to back there product
[redacted] ***I ordered a laptop computer from the Dell Outlet It was supposed to have a solid state Hybrid drive I even received an email confirmation from Dell saying that my order was a laptop with a solid state hybrid drive I called customer service They told me to return the laptop and they will send me another laptop with the right drive I return the original laptop and get another laptop with the same regular 500GB HDD Not the hybrid drive that I ordered I call customer service to complain and they tell me that I did not order a laptop with a hybrid hard drive I am speaking to Indian customer service and they barely understand what is going on I then send an email to [redacted] and corporate and also speak to another Indian rep I send him a copy of my order and they basically tell me that I am wrong and they I screwed up, when in fact it is stupid DELL that fails to acknowledge they messed up and will not give me what I ordered