This is regarding my Dell Inspiron model All-in-one computer that I purchased new in April On Saturday, June 30, 2018, I received a notice from Dell Support Assistant saying there were Bios driver updates I needed to download I clicked on the link and it took me to a page where I was told to 1) close out all other processes and 2) to be sure not to turn off my computer during the installation process I did exactly as directed and closed out the other open processes (eBay, Yahoo and Facebook) I then clicked on the "install" button and left the room When I returned to my office the computer was off and would not turn back on So I called Dell and was directed to the out-of-warranty unit since my computer was months past the warranty period They asked me several questions, and had me try different things to get my computer started After none of those worked I was told my motherboard was damaged, and for $I could ship it to DELL to have them look at it W
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
Bought a Dell Inprion(7559) and I am having known issues with it and have called tech support numerous times with no luckThey changed the case about a month after I bought it because on known case issues with the case seperating, Also having issues with cooling fans and the AC adapterThe updated model the does not have the same issues that the doesThe case seperating and hinge issues are know by dell and the community and there are muliple customer complaints
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time
We returned a laptop that was purchase on a Dell Financial Services account Dell received the returned merchandise on March 7, The return was properly authorized with a return authorization number from Dell After numerous phone calls inquiring the status of the return I could get no answer I took to facebook and complained on April I got an immediate response saying that they would look in to it and get back to me in 2-business days A whole week later, I was contacted and told that a credit was processed Now to the Dell Financial Services account On April I contacted Dell Financial Services who indicated that there was no credit on file and transfered me back to Dell Customer Support Dell Customer support indicated that there was a credit processed and that I needed to speak with Dell Financial Services So, I called back to Dell Financial Services This time, after minutes of a series of holds, I was told that there was a credit of $1,and that
I purchased a Dell computer and it keeps freezing up on while on lineIt is still under warranty and they have been unable to resolve the issue despite my spending over hours on the phone with their customer supportThey have escalated the issue to [redacted] * [redacted] Dell | Advanced Resolution Group Phone + [redacted] She has made appointments to call me but has not kept them and she is unreachable despite sending me her work hours of 10:am - 6:pm CST Monday to Friday
Ever since I purchased my Inspiron laptop (Service tag # [redacted] ) in August I have had issues The first issue was a month after purchase and was resolved after an hour on the phone with support In on several occasions, I had to contact tech support, situation would get resolved after hours on the phone and then the next month - something would again occurDifferent problems every timeThis was compounded by fraud calls on my cell phone from people claiming to be Dell support employees reporting to get "error messages"I asked to confirm by calling Dell tech support myself and there was no record of the calli reported them as frauds, attempts to gain computer access and identity info I had to block the numbers they called from until they ceased, but they had my cell phone info and knew I owned a DellI never received such calls previously This year my computer has been slow to start, takes an average of min to restart and is completely unreliableI canno
Nov3, I purchased (not financed) an allegedly new Dell Inspiron & premier warranty (I started having tech issues right away)Kept checking email for order conformation, invoice, shipping date, etcbut didn't receive anythingIt arrived in a boxNo ppwk, just the towerHad to download all ppwkSaw that I was charged for McAfee after emphatically refused itBy then I was calling about tech issues, got passed off, hung up on and lied toI have all this documentedThen found activity on it from 4/and 9/I bought it 11/Been calling since then and have been refused access to a managerCan't get anyone to listen to me or who speaks English wellStill have the same problemsI've been working with computers for over years, so not a newbieFound all the specs on it including the OS install date (9/22/at 12:pm) which was long after the April activityOn 3/8/ [redacted] said the April activity was the OS install, and Septwas a che
I have a late Alienware RlaptopI spent about 2k on this laptopI have also purchased an Alienware R3, Alienware M18x R1, Dell XPS 9100, Dell, XPS Gen 3, Dell XPS 1530, and alot of peripheralsMy Alienware service code is [redacted] After upgrading to firmware, my laptop failed a few weeks afterwardsIt wont turn on or chargeIn the past, I had an overheating laptop but nothing was done from your team to contact me back to resolve this issueIt was later identified that the design of the Alienware Rthermal design was changed but nothing was done to my laptopI believe this issue in conjunction with the new bios updated caused my computer to failIt is out of warranty now, but everything hints at a bad thermal design with a possible issue with the bios updated which has bricked other laptops
I received a day promotional gift card valued at $(to the best of my knowledge this is the amount that should have been remaining)The card was due to expire on 3/21/I made a purchase of a home security camera on 3/20/I received what sounded like an error email for the purchase, and thus repeated the same purchase again on 3/21/16, to the same outcomeThe transaction numbers are [redacted] and [redacted] The error emails asked me to either call ###-###-#### or click a link to chat with an online service rep, between the hours of 9-CSTI called the number multiple times (5+), only to encounter long wait times >hr on every occasion, or to be disconnected randomlyI only spoke with a live person once (on 4/1/16), only to be disconnected immediately and unable to callball againI clicked on the online chat 5+ times, to only encounter 3+ hour waits, for which if the rep answered you when you were not at the computer they ended the chat within a couple mi
I have been on the phone numerous of times and a technical came out and my computer still is not fixedMy computer is under warrantyMy computer have been broke over months and still no help from DELLI need a new computerCase Number [redacted] I just want a replacement immediatelyI have been on the phone for hours trying to get this computer fixed and the girl couldn't get it workingI'm not putting any more effort into this computerThey need to send me a replacement!03/05/
This is an ongoing issue I originally purchased my Dell Inspiron series on 9/19/ It malfunctioned on 12/16/I attempted to get a refund and was denied due to company policy After finally filing a Revdex.com complaint, I was told Dell would send me a brand new computer I received it 01/10/ This past week the computer will freeze and make a horrible noise and not do anything I have to turn off computer completely in order for it to work I am beyond frustrated with Dell products I spent over $for a laptop in order for me to get my graduate work completed It hasn't been even a year since I purchased it and I continue to have problems I want a refund as this has been the second computer with problems This is unacceptable
The item is not delivery to my address and it shipped backYou can check the ship tracking number [redacted] , it is saying : Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper However, I didn't get my money backCan you help me to check this and refund me the money? Thanks, ***
In early November my parents purchased a dell inspirion 2-in-as a Christmas gift for me, which I didn’t receive until Christmas Eve, obviously well past days When my Mother made the purchase she also purchased a year subscription of Microsoft Office, however the unit was shipped without the product key So, when I got the unit a month after initial purchase I signed up for a free 30-day trial and when that ran out I realized that I needed the product key so I thought that it would be an easy fix and I would be able to just call dell and let them know that I needed the product key I was told that they didn’t have it and that they suggested that I call Microsoft, and of course when I called Microsoft they told me that I have to call dell, so I just got caught in a perpetual loop which I couldn’t get out of with each of them pointing the finger at the other one Evidently dell is capable of selling products for Microsoft but not supporting them, I can only assume th
I purchased a Microsoft Band from the Dell website on FEB The product arrived on 06FEBApparently that wasn't put into their tracking database which has been a central issue in my return/exchange processMy product has Bluetooth connectivity issues and doesn't stay connected to my phone which is why I initiated an exchange on 20FEBWhen I initially called I was told that it couldn't be processed w/o the tracking information that I would need to provideWrong answer, your mistake your fault, take ownership and fix itI called again on 25FEBto check the status and inform them that I couldn't find a tracking numberI was told the the tracking number had been found and I would receive my product within the weekI called again on 02MARand was given the same story, my replacement would arrive by the end of the weekAfter failing to receive a replacement I emailed the Unresolved Issues department of Dell and have yet to receive either a response or a product replace
Dell Reuse Program, Quote: [redacted] I've been purchasing Dell computers since and looked into the Dell Reuse program that accepts old Dell laptops for recycling and in return pays the owner money if the computer is found in good working condition I did not see my laptop model listed on the Reuse program website Therefore, I called the Dell Reuse program on Monday, 11/14/and spoke to a representative of the Dell Reuse program Please see screen shot of my AT&T phone bill with the number ####-###-#### listed - this is the Dell Reuse program contact number When I spoke to the Dell Reuse program representative I specifically asked what laptop model I should select in order to participate in the Dell Reuse programI stated I had an old Inspiron laptop and read the service tag number or the express service code number to the representative I was directed by the Dell Reuse representative I spoke to on 11/to select the Inspiron The quoted trade in amo
I bought a Laptop in www.dell.com JanThe order number is [redacted] and I had paid and been charged $via my AE credit card with last four digits This order had been shipped via Fedex and track number is [redacted] and the ship address is [redacted] but this shipment had been returned by Dell when it transfer to Fedex of [redacted] and shipment not delivery to my ship address this shipment had complete this return and sign by Dell Now, I pay $for nothingDell not send shipment to me and reject refund my money I had tried to contact Chat help and ###-###-#### and [redacted] .All agent of dell told me they can not solve this issue and request me to other department of dellanother dell departmet told me same .I had contact many many times!! I believe no one of dell can help me and solve this issue SO, I PAID $to DELLDell not send anything to me and not refund to me!!!!! Pls help me!!! Thank you very much
I shipped my laptop to Dell on Oct 18/as I was having issues with a pink screen and then a black screen where I was unable to use the laptop I received the laptop back on Nov 7/as Dell stated there was a crack in the LCD screen and I told them that I was not authorizing a $charge to fix the crack as there was NO crack upon shipment and I have pictures showing the computer issues I was sending the laptop in to be assessed for The crack on the laptop is significant and the laptop is completely unusableDell is taking no responsibility for thisAs I stated, it was not cracked when I shipped the laptop and it is a significant and noticeable crack I have many emails going back and forth between Dell reps regarding the issue...two of them stating the repair of my laptop was complete This laptop was purchased through the Microsoft store onlineHowever, Dell is the manufacture of the laptop
Purchased a business computer from Dell on July Was told the state sales tax paid would be refunded within weeks Provided the sales representative with all State Exempt sales documents Never heard anything from Dell days later, I contact Dell and I am told I needed to file additional documents I did It has been another days and I have still not heard from Dell I have tried to contact them twice since and received no responses My Customer# is [redacted] and my DPID# is [redacted]
Order #: [redacted] Purchase Date: 06/04/ Issue: Dell e-promotional is not refunded I bought the refurbished item and the item was not even working and Screen was fall off from the laptop I returned( I have to call times to return) Anyway I paid the item with a credit card & dell gift card after a several weeks I noticed the credit card got the money back for the amount I paid However dell gift card balance still It is NOT refunded yet I called times and they promised that they will correct the issue Guess what nothing do you how painful to call you, Dell? I never ever buy anything from you, dell after this issue resolved freaking crazy Every call - at least one hour 90% of time is on hold during the hourand too many transfer here and there why is that? your customer service is like a call center Call back option? If you are a dell executive or supervisor/manager, try to call yourself? and what is the point of having d
This is regarding my Dell Inspiron model All-in-one computer that I purchased new in April On Saturday, June 30, 2018, I received a notice from Dell Support Assistant saying there were Bios driver updates I needed to download I clicked on the link and it took me to a page where I was told to 1) close out all other processes and 2) to be sure not to turn off my computer during the installation process I did exactly as directed and closed out the other open processes (eBay, Yahoo and Facebook) I then clicked on the "install" button and left the room When I returned to my office the computer was off and would not turn back on So I called Dell and was directed to the out-of-warranty unit since my computer was months past the warranty period They asked me several questions, and had me try different things to get my computer started After none of those worked I was told my motherboard was damaged, and for $I could ship it to DELL to have them look at it W
I purchased a new laptop, ugraded memory and some accessories from Dell in May Upon initial use the laptop almost always had me wait as it loaded updates when I would use it I figured since it was a new laptop this was part of the setup yet Well every time I use it I experience this along with incredibly slow processing and login I've also experienced it where I'm using the laptop and everything on the screen shakes until I restart it The restart process is long! I have called technical support several times and they have told me they can't replicate the issue, never had the issue before or the computer is brand new so there is nothing wrong In October I decided to call Dell and try and do a return After minutes of being on hold I was told it was past the return window After explaining all of my issues I'm experiencing and that there must be a warranty on the product I was told each time I experience the issues I must call in and work with technical support, I
Bought a Dell Inprion(7559) and I am having known issues with it and have called tech support numerous times with no luckThey changed the case about a month after I bought it because on known case issues with the case seperating, Also having issues with cooling fans and the AC adapterThe updated model the does not have the same issues that the doesThe case seperating and hinge issues are know by dell and the community and there are muliple customer complaints
We purchased dell monitors and I have had stop working I have warranty on them to april I keep calling customer support and tech support they keep trying to postpone the issue or they say tech support has to enter system to see whats wrongthe monitors dont turn on to run diagnostic on them I have tried all troubleshooting issuesthis has been ongoing for a month now they only want to respond to me after our business hoursand they wont fix the issue tech support cant help at this time
We returned a laptop that was purchase on a Dell Financial Services account Dell received the returned merchandise on March 7, The return was properly authorized with a return authorization number from Dell After numerous phone calls inquiring the status of the return I could get no answer I took to facebook and complained on April I got an immediate response saying that they would look in to it and get back to me in 2-business days A whole week later, I was contacted and told that a credit was processed Now to the Dell Financial Services account On April I contacted Dell Financial Services who indicated that there was no credit on file and transfered me back to Dell Customer Support Dell Customer support indicated that there was a credit processed and that I needed to speak with Dell Financial Services So, I called back to Dell Financial Services This time, after minutes of a series of holds, I was told that there was a credit of $1,and that
I purchased a Dell computer and it keeps freezing up on while on lineIt is still under warranty and they have been unable to resolve the issue despite my spending over hours on the phone with their customer supportThey have escalated the issue to [redacted] * [redacted] Dell | Advanced Resolution Group Phone + [redacted] She has made appointments to call me but has not kept them and she is unreachable despite sending me her work hours of 10:am - 6:pm CST Monday to Friday
Ever since I purchased my Inspiron laptop (Service tag # [redacted] ) in August I have had issues The first issue was a month after purchase and was resolved after an hour on the phone with support In on several occasions, I had to contact tech support, situation would get resolved after hours on the phone and then the next month - something would again occurDifferent problems every timeThis was compounded by fraud calls on my cell phone from people claiming to be Dell support employees reporting to get "error messages"I asked to confirm by calling Dell tech support myself and there was no record of the calli reported them as frauds, attempts to gain computer access and identity info I had to block the numbers they called from until they ceased, but they had my cell phone info and knew I owned a DellI never received such calls previously This year my computer has been slow to start, takes an average of min to restart and is completely unreliableI canno
Nov3, I purchased (not financed) an allegedly new Dell Inspiron & premier warranty (I started having tech issues right away)Kept checking email for order conformation, invoice, shipping date, etcbut didn't receive anythingIt arrived in a boxNo ppwk, just the towerHad to download all ppwkSaw that I was charged for McAfee after emphatically refused itBy then I was calling about tech issues, got passed off, hung up on and lied toI have all this documentedThen found activity on it from 4/and 9/I bought it 11/Been calling since then and have been refused access to a managerCan't get anyone to listen to me or who speaks English wellStill have the same problemsI've been working with computers for over years, so not a newbieFound all the specs on it including the OS install date (9/22/at 12:pm) which was long after the April activityOn 3/8/ [redacted] said the April activity was the OS install, and Septwas a che
I have a late Alienware RlaptopI spent about 2k on this laptopI have also purchased an Alienware R3, Alienware M18x R1, Dell XPS 9100, Dell, XPS Gen 3, Dell XPS 1530, and alot of peripheralsMy Alienware service code is [redacted] After upgrading to firmware, my laptop failed a few weeks afterwardsIt wont turn on or chargeIn the past, I had an overheating laptop but nothing was done from your team to contact me back to resolve this issueIt was later identified that the design of the Alienware Rthermal design was changed but nothing was done to my laptopI believe this issue in conjunction with the new bios updated caused my computer to failIt is out of warranty now, but everything hints at a bad thermal design with a possible issue with the bios updated which has bricked other laptops
I received a day promotional gift card valued at $(to the best of my knowledge this is the amount that should have been remaining)The card was due to expire on 3/21/I made a purchase of a home security camera on 3/20/I received what sounded like an error email for the purchase, and thus repeated the same purchase again on 3/21/16, to the same outcomeThe transaction numbers are [redacted] and [redacted] The error emails asked me to either call ###-###-#### or click a link to chat with an online service rep, between the hours of 9-CSTI called the number multiple times (5+), only to encounter long wait times >hr on every occasion, or to be disconnected randomlyI only spoke with a live person once (on 4/1/16), only to be disconnected immediately and unable to callball againI clicked on the online chat 5+ times, to only encounter 3+ hour waits, for which if the rep answered you when you were not at the computer they ended the chat within a couple mi
I have been on the phone numerous of times and a technical came out and my computer still is not fixedMy computer is under warrantyMy computer have been broke over months and still no help from DELLI need a new computerCase Number [redacted] I just want a replacement immediatelyI have been on the phone for hours trying to get this computer fixed and the girl couldn't get it workingI'm not putting any more effort into this computerThey need to send me a replacement!03/05/
This is an ongoing issue I originally purchased my Dell Inspiron series on 9/19/ It malfunctioned on 12/16/I attempted to get a refund and was denied due to company policy After finally filing a Revdex.com complaint, I was told Dell would send me a brand new computer I received it 01/10/ This past week the computer will freeze and make a horrible noise and not do anything I have to turn off computer completely in order for it to work I am beyond frustrated with Dell products I spent over $for a laptop in order for me to get my graduate work completed It hasn't been even a year since I purchased it and I continue to have problems I want a refund as this has been the second computer with problems This is unacceptable
The item is not delivery to my address and it shipped backYou can check the ship tracking number [redacted] , it is saying : Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper However, I didn't get my money backCan you help me to check this and refund me the money? Thanks, ***
In early November my parents purchased a dell inspirion 2-in-as a Christmas gift for me, which I didn’t receive until Christmas Eve, obviously well past days When my Mother made the purchase she also purchased a year subscription of Microsoft Office, however the unit was shipped without the product key So, when I got the unit a month after initial purchase I signed up for a free 30-day trial and when that ran out I realized that I needed the product key so I thought that it would be an easy fix and I would be able to just call dell and let them know that I needed the product key I was told that they didn’t have it and that they suggested that I call Microsoft, and of course when I called Microsoft they told me that I have to call dell, so I just got caught in a perpetual loop which I couldn’t get out of with each of them pointing the finger at the other one Evidently dell is capable of selling products for Microsoft but not supporting them, I can only assume th
I purchased a Microsoft Band from the Dell website on FEB The product arrived on 06FEBApparently that wasn't put into their tracking database which has been a central issue in my return/exchange processMy product has Bluetooth connectivity issues and doesn't stay connected to my phone which is why I initiated an exchange on 20FEBWhen I initially called I was told that it couldn't be processed w/o the tracking information that I would need to provideWrong answer, your mistake your fault, take ownership and fix itI called again on 25FEBto check the status and inform them that I couldn't find a tracking numberI was told the the tracking number had been found and I would receive my product within the weekI called again on 02MARand was given the same story, my replacement would arrive by the end of the weekAfter failing to receive a replacement I emailed the Unresolved Issues department of Dell and have yet to receive either a response or a product replace
Dell Reuse Program, Quote: [redacted] I've been purchasing Dell computers since and looked into the Dell Reuse program that accepts old Dell laptops for recycling and in return pays the owner money if the computer is found in good working condition I did not see my laptop model listed on the Reuse program website Therefore, I called the Dell Reuse program on Monday, 11/14/and spoke to a representative of the Dell Reuse program Please see screen shot of my AT&T phone bill with the number ####-###-#### listed - this is the Dell Reuse program contact number When I spoke to the Dell Reuse program representative I specifically asked what laptop model I should select in order to participate in the Dell Reuse programI stated I had an old Inspiron laptop and read the service tag number or the express service code number to the representative I was directed by the Dell Reuse representative I spoke to on 11/to select the Inspiron The quoted trade in amo
I bought a Laptop in www.dell.com JanThe order number is [redacted] and I had paid and been charged $via my AE credit card with last four digits This order had been shipped via Fedex and track number is [redacted] and the ship address is [redacted] but this shipment had been returned by Dell when it transfer to Fedex of [redacted] and shipment not delivery to my ship address this shipment had complete this return and sign by Dell Now, I pay $for nothingDell not send shipment to me and reject refund my money I had tried to contact Chat help and ###-###-#### and [redacted] .All agent of dell told me they can not solve this issue and request me to other department of dellanother dell departmet told me same .I had contact many many times!! I believe no one of dell can help me and solve this issue SO, I PAID $to DELLDell not send anything to me and not refund to me!!!!! Pls help me!!! Thank you very much
I shipped my laptop to Dell on Oct 18/as I was having issues with a pink screen and then a black screen where I was unable to use the laptop I received the laptop back on Nov 7/as Dell stated there was a crack in the LCD screen and I told them that I was not authorizing a $charge to fix the crack as there was NO crack upon shipment and I have pictures showing the computer issues I was sending the laptop in to be assessed for The crack on the laptop is significant and the laptop is completely unusableDell is taking no responsibility for thisAs I stated, it was not cracked when I shipped the laptop and it is a significant and noticeable crack I have many emails going back and forth between Dell reps regarding the issue...two of them stating the repair of my laptop was complete This laptop was purchased through the Microsoft store onlineHowever, Dell is the manufacture of the laptop
Purchased a business computer from Dell on July Was told the state sales tax paid would be refunded within weeks Provided the sales representative with all State Exempt sales documents Never heard anything from Dell days later, I contact Dell and I am told I needed to file additional documents I did It has been another days and I have still not heard from Dell I have tried to contact them twice since and received no responses My Customer# is [redacted] and my DPID# is [redacted]
Order #: [redacted] Purchase Date: 06/04/ Issue: Dell e-promotional is not refunded I bought the refurbished item and the item was not even working and Screen was fall off from the laptop I returned( I have to call times to return) Anyway I paid the item with a credit card & dell gift card after a several weeks I noticed the credit card got the money back for the amount I paid However dell gift card balance still It is NOT refunded yet I called times and they promised that they will correct the issue Guess what nothing do you how painful to call you, Dell? I never ever buy anything from you, dell after this issue resolved freaking crazy Every call - at least one hour 90% of time is on hold during the hourand too many transfer here and there why is that? your customer service is like a call center Call back option? If you are a dell executive or supervisor/manager, try to call yourself? and what is the point of having d