I have returned my computer to Dell three times and they tell me it has been repaired and when I get it back it still doesn't workThere is no way in Hell they fix it and on the way back to my house it screws itself upThe wireless card doesn't workI have to wire it to get internetThe last person I talked to said he would personally repair it to make sure everything was correctHis email address is [redacted] @dell.comI think they are trying to wait until the warranty has expiredI'm very tired of having to go to Fed-xIt's been in repair longer than I have been able to use itI want a new computer and a very very big apology
On 04/25/I applied for a small business account and was approved, placed a order and even received order number for my itemsFast forward following day I received a call asking to verify my info in witch I did, nothing had changed in my company information except the business phone number in which advice them on this and gave them the new one and old oneSaid they would send me a letter in the mail note I never receivedI spent over hours on the phone with them over this and would give me a reason whyFast forward week later I was contacted by Dell sales again and was told everything was cleared up and they would reprocess my order, I said ok as long as don't have to go through it again with verification again was told everything good to goReplace the order again sent email with confirmation order ok awesome then they reared there ugly head again exactly the same thing happened again after more hours on the phone taking time away from my company and employees same old me
I received a phone call from a fraudulent service claiming to be DellThey had ALL of my personal information which I confidentially shared with DellThey had my: full name, phone number, email, exact shipping and billing address down to my postal code, and the last four numbers of my credit cardThey also had information from my order with Dell: cr, order number, sales rep, date of order and delivery, amount I paid for the product, and detailed information of the product I purchasedThey also sent me the exact confirmation email that was sent to me originally from my sales rep upon the conformation of my orderI realized that this was a scam because they had one piece of vital information missing, which was just by chance When I contacted Dell Incthey merely asked for my number to add to their no-call listThat was not why I called themI wanted to speak to someone who could 1) explain to me how my confidential personal information could be acquired by scammer
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I was a QVC customer August purchasing a Dell laptop for my son's first year at PurdueHis is a Computer Graphic Technology Virtual Product Integration major I have two college students so using QVC easy payment plan was a great optionI will be honest and say I didn't look to much into the warranty information because I trusted the Dell name and thought brand new shouldn't be any issuesAfter I paid my 5th of 6th payments and my son was home on winter break his laptop died, wouldn't come onThat is approximately months of useI called QVC who gave me phone numbers for Dell customer serviceOh my goodness this has been the worse experienceWe first sent the laptop in 1st week of JanuaryThey took a couple of weeks and then my son followed up that they were still fixing itMeanwhile school has resumed and he has no computer and is a Computer Graphics Technology majorHe got the laptop back around January 30thHe then used it a couple of days and it died out againI
I purchased a Dell Inspirion less than a year agoRecently, I'd begun having issues with it restarting automatically when it went into sleep modeSaturday, Apr 16, I decided to reboot it to see if that would solve the issueIt didn'tIn fact, it made it worseThe computer would no longer boot upI tried troubleshooting using all of the options provided on the laptop, to no availI contacted Dell and they ran tests remotely and determined that the hard drive was corruptedThey informed me that I was still under warranty until Apr and that I could return the machine to them for a new hard driveI asked the customer service rep I was speaking with about getting the information off the drive and she told me that I would need to contact Dell Support and they could walk me through it, though there would be a chargeFortunately, once upon a time I was a computer tech for the Air Force so I was able to remove the hard drive myself, hook it up to a SAPTA-2-USB connector, an
I placed an order with a customer service representative, Abraham [redacted] , over the phone on 2/11/ My Order Confirmation Number is [redacted] I was told by Mr [redacted] that I would receive a $Dell gift card with my order and that it would be sent separately within days I never received a gift card by mail, email, or otherwise After speaking with Dell Customer Care times over the phone and sending them emails with no answers or results, I finally spoke to a supervisor today, who said that my request for a gift card was rejected because my order was not eligible for a gift card, and there was nothing he could do My order total came to $and I might not have placed that order without the promise of a $Dell gift card to offset the cost This was advertising and flat out lying by a Dell customer service representative in order to make a sale, and that's not right
I changed my personal credentials over the internet on thee dell web siteWas able to change address , phone number and when I tried to change my email it would not let meI opened up a ticket that is still pending and was also locked out of my account from making any purchases The next morning I was able to log on and change my email and update that informationStill the account was locked so I called customer care and I asked what the issueThey connected me to thee verification departmentI asked what I was locked out of my account and was told I needed to be verifiedI gave them my new credentials that I update online but they could not find themI gave them my account number and they were able to see my accountI explained to the employee that I have recently moved and I went online to update profileHe told me he would have to verify who I was and want to call my disconnected number of the place I previously lived and I told him that I do not live thereHe asked if
Computer bought in February quit charging due to problem charge port or power supply plug inSent in computer with chargergot call about screen being cracked from Delltold me it would cost $for screenI told them it was useable with the screen that way, we also did not know why screen brokeWe were mainly concerned that there was no way to charge unit and use it as we haveI was told repairs would be made on power problem then returned with broken screenreceive unit back, same problem battery dead and power supply will not charge unitSo I call dell CSafter about hour was told that it would cost $to repair power problem because of damage to screen voided remainder of warrantyI asked for a SupervisorResponse was Supervisor told them to pass me to non-warrenty department, Non warranty department gave me the same run around and their Supervisor had them transfer me to the CS department againAfter an hour with them I was finally told they would sent me a r
I recently purchased numerous laptops and servers in order to redo my office, totalling almost $20,I have been using Dell for years, so by default that is where I took my businessAll was uneventful and I received all the merchandise with no issueI now decided, I wanted to purchase a laptop for my house, a simple yet solid laptop, for basic activitiesI found a Dell model I liked on sale at Microcenter.com, and decided I wanted to buy itI contacted Dell for a price match and was told I would be contacted within the next minutesA day passed and I still had not received an answerI called back the representative who I talked to and was then told that since it was on sale at MicroCenter, Dell could not price match it, due to the terms and conditionsThis was a new one to me and I looked over the pricematching's terms and conditionsIn the terms and conditions, it says, " The matched price cannot be combined with any other promotion or discount." I was told by numerous representatives that this means, any laptop on sale at another store (even one that Dell will pricematch), they cannot pricematch itThe way I understand that sentence along with the rest of the world, is that once a product has been pricematched, you cannot combine any additional Dell discountsI called again and spoke to a different representative, who proceeded to tell me, that Dell could not price match the laptop because it would cause Dell to lose money if they pricematched itIt would hurt Dells earnings and therefore they could not pricematch this one $laptopI was quite upset as I just had redone my office and had I known the service I was going to receive from Dell as soon as I needed human assistance, would be atrocious, I never would have taken my business to DellI attempted to pricematch this more than once with different representatives and was told by each representative another reason why it could not be pricematchedThe service regarding each price match was worse than the next, some of which, the representative would not email me back and I had to call his superior in order to find out what was happeningI walked into the nearest MicroCenter store to my house and purchased the laptop there A couple weeks later, I found another Dell laptop I liked at Walmart.comI was going to purchase it as a gift for my parents, yet was curious what Dell would tell me regarding pricematching thisI contacted Dell and was told they would call me back within minutesI waited and about an hour later, still not receiving a response either through email or phone call (information was provided for both), I called the representative who I spoke to earlierI was then told that Dell could not pricematch the laptop, because it was on a "clearance" sale at WalmartEven though this is a newer laptop and was advertised in the weekly circular as a regular weekly sale; Dell somehow did research and found this out to be a clearance itemI then asked the representative, if this product would be a sale (which it is), would they pricematch it? And he of course responded, that Dell wouldHe then told me that Dell has internal ways of finding out if it is a clearance sale or regular sale I received so many conflicting answers from Dell representatives that I honestly have no interest in even purchasing Dell laptops or desktops anymoreThe service I have received over the past couple weeks has been horrendous, to say the leastI hope you will take this email and use it to better the companyI hope next time I have to call Dell, it will be a pleasant experience and not feel like an experiment gone wrongPlease help the employees and representatives understand the terms and conditions correctly and not make up reasons for being unable to pricematch, such as saying, the company will lose moneyI never saw a condition ever, by any company, stating that if the company is going to lose money, we can back out of our guarantees, let alone DellI am very disappointed and upset with DellPlease help make the company better and hopefully next time I will use Dell againNext time though, I will call first to make sure that the service I receive is up to par, and not make me feel like I am dealing with someone who shouldn't be working for such a prestigious companyDell definitely has great products, but the customer service is equally importantI am now going to goto Walmart to pick up that laptop I wanted for a gift, as I was unable to purchase it at the lower price from DellI wonder how Dell treats pricematches of different companies with similar specifications as it says you do on the pricematching pageI feel bad for anyone who even tries to pricematch one of those, considering the troubles I have received trying to pricematch the same product, just from another site (which Dell is supposed to pricematch)I enjoy doing all my business in one place, unfortunately I was unable to do so in these past couple weeksOf course I can move to another company or an authorized retailer, yet I have always enjoyed purchasing from the company themselvesPlease work this situation out and help out all the consumers, so it can actually be a pleasant experience to deal with Dell
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri
I purchased a Alienware 17/RService tag DXLQSFExpress service code [redacted] I Purchased from Best Buy on 2/27/and Dell tells me I'm a liar that my warranty is 2/8/when my receipt shows different anyway my computer was diagnosed on 3/29/and was determined to have a faulty motherboard and lcd as well as track pad this was a 1/hour phone call then a few days later 3/31/tech [redacted] Tech ID [redacted] from Worldwide tech services case number [redacted] he replaced the motherboard and the lcd panel the motherboard has something stuck in the headphone jack and the laptop turn off intermittently not software related the track pad was never even gone over the screen doesn't sit flat any more and I have had nothing but horrible interaction with dell all they do is try and sell me a warranty every time I call this laptop is not even days old why not just replace the laptop that makes more sense
Dell sent ma a replacement computer because the prevous one could not be repairedAround months later this computer started having problems with the videoMore that a year had passes and Dell tech service refuse to believe what I sayingIf we can't see it here it's not real is what they would sayFinally after more than a year on this I suggested to one tech to allow me to record a video with my cell and email the video to DellOnce Dell was able to see what I was seeing I spent countless hours on the phone while Dell worked on the computerThis would include being hung up on several timesIt was like every time Dell takes control of the computer something else on the computer would stop functioningI must have sent the computer back to dell depo tomes in the last year aloneDell then tells me if the problem was not corrected they would send another computerThat didn’t happen the computer came back this last time and we were back to long hours on the phone with tec
Dear Revdex.com, On 11/15/I called Dell warranty support about my Dell laptop model iabout my screen getting rub marks on screen from merely shutting laptop and a hinge creaking problemI spoke with a [redacted] @ Dell support and he informed me no new laptop could be substituted for my purchased new from retailer laptop and that I had to send my laptop to Dell repair to be repairedI sent my laptop off and received it back weeks later with no screen replacement but hinge creaking repair completedThe original box with all my original paperwork and receipt was missingInstead they sent it back in a dilapidated box without my original paperwork in itDuring the repair process the original rubber feet that was on the laptop were left offI called back to them to complain and spoke with a [redacted] ***She told this was the best Dell could do for me and only a refurbished laptop could be sent to me to replace my original purchased new laptop to remedy the issueI relucta
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
I purchased a brand new laptop from the online exchange off base for my sister who's a Nursing professor at a very esteemed universityIt was gifted to her landing her dream jobI ordered the laptop on August 26th from the PX/BX onlineMy sister was unable to utilize and try the laptop in the work place until a month later after all her credentials were verifiedAt this time she began downloading and trying to use the laptop in the lectures and noticed it was not lasting off of the chargerAlthough time had passed on my purchase time of a month , my sister had only began using the device for the first time This has became a big issue and frustration in turning a dream start into a career into a nightmareShe called Dell was told it was her motherboard she sent it off only to get it back with the adapter being replaced She got it back again with the same warnings "plugged in, not charging" She called again , only to be told it was the motherboard again and to send it back t
I begin having issues with my Dell Laptop and had the first initial contact with Dell November 25th Prior to my warranty ending in February Since then I have sent it in three times only to get it back to experience the same issue within a week to one month after it was supposed to have been repairedThe initial problem was that once I correctly shut the laptop down, it would not and will not power back on, the computer gets warm on the left side near the power source port For this laptop I purchased a new battery and a new power cord and that is not the issueThey told me the first time that they had replaced some components, the second time they stated that they had replaced the motherboard, yet I still have the same problem of it not powering back onIn addition to that I have a new problem the first time they returned it my F key functions no longer workI told them that it was working before the first repairDuring the second repair, I could tell that they removed
I have been working with Dell for many months on issues with this computer We have done phone support several separate times; Dell sent a new keyboard; Dell did an onsite repair and replaced the motherboard and front USB port; Dell had me send it in to the depot where they did more work
I have returned my computer to Dell three times and they tell me it has been repaired and when I get it back it still doesn't workThere is no way in Hell they fix it and on the way back to my house it screws itself upThe wireless card doesn't workI have to wire it to get internetThe last person I talked to said he would personally repair it to make sure everything was correctHis email address is [redacted] @dell.comI think they are trying to wait until the warranty has expiredI'm very tired of having to go to Fed-xIt's been in repair longer than I have been able to use itI want a new computer and a very very big apology
On 04/25/I applied for a small business account and was approved, placed a order and even received order number for my itemsFast forward following day I received a call asking to verify my info in witch I did, nothing had changed in my company information except the business phone number in which advice them on this and gave them the new one and old oneSaid they would send me a letter in the mail note I never receivedI spent over hours on the phone with them over this and would give me a reason whyFast forward week later I was contacted by Dell sales again and was told everything was cleared up and they would reprocess my order, I said ok as long as don't have to go through it again with verification again was told everything good to goReplace the order again sent email with confirmation order ok awesome then they reared there ugly head again exactly the same thing happened again after more hours on the phone taking time away from my company and employees same old me
I received a phone call from a fraudulent service claiming to be DellThey had ALL of my personal information which I confidentially shared with DellThey had my: full name, phone number, email, exact shipping and billing address down to my postal code, and the last four numbers of my credit cardThey also had information from my order with Dell: c
r, order number, sales rep, date of order and delivery, amount I paid for the product, and detailed information of the product I purchasedThey also sent me the exact confirmation email that was sent to me originally from my sales rep upon the conformation of my orderI realized that this was a scam because they had one piece of vital information missing, which was just by chance When I contacted Dell Incthey merely asked for my number to add to their no-call listThat was not why I called themI wanted to speak to someone who could 1) explain to me how my confidential personal information could be acquired by scammer
I purchased a Dell CN printer about years ago I also purchased a premium warranty with next day in house support The fax machine is leaving a line down the middle of the page I talked to a technical support person who asked me to do some trouble shooting steps They were unproductive and made the situation worse I requested a technician sent to my house as per the warranty agreement I purchased and he refused He offered to replace the printer instead, because he claims I refused trouble shooting He asked for a good call back number and then just hung up on me I have no idea what is being done to resolve this issue
I was a QVC customer August purchasing a Dell laptop for my son's first year at PurdueHis is a Computer Graphic Technology Virtual Product Integration major I have two college students so using QVC easy payment plan was a great optionI will be honest and say I didn't look to much into the warranty information because I trusted the Dell name and thought brand new shouldn't be any issuesAfter I paid my 5th of 6th payments and my son was home on winter break his laptop died, wouldn't come onThat is approximately months of useI called QVC who gave me phone numbers for Dell customer serviceOh my goodness this has been the worse experienceWe first sent the laptop in 1st week of JanuaryThey took a couple of weeks and then my son followed up that they were still fixing itMeanwhile school has resumed and he has no computer and is a Computer Graphics Technology majorHe got the laptop back around January 30thHe then used it a couple of days and it died out againI
I purchased a Dell Inspirion less than a year agoRecently, I'd begun having issues with it restarting automatically when it went into sleep modeSaturday, Apr 16, I decided to reboot it to see if that would solve the issueIt didn'tIn fact, it made it worseThe computer would no longer boot upI tried troubleshooting using all of the options provided on the laptop, to no availI contacted Dell and they ran tests remotely and determined that the hard drive was corruptedThey informed me that I was still under warranty until Apr and that I could return the machine to them for a new hard driveI asked the customer service rep I was speaking with about getting the information off the drive and she told me that I would need to contact Dell Support and they could walk me through it, though there would be a chargeFortunately, once upon a time I was a computer tech for the Air Force so I was able to remove the hard drive myself, hook it up to a SAPTA-2-USB connector, an
I placed an order with a customer service representative, Abraham [redacted] , over the phone on 2/11/ My Order Confirmation Number is [redacted] I was told by Mr [redacted] that I would receive a $Dell gift card with my order and that it would be sent separately within days I never received a gift card by mail, email, or otherwise After speaking with Dell Customer Care times over the phone and sending them emails with no answers or results, I finally spoke to a supervisor today, who said that my request for a gift card was rejected because my order was not eligible for a gift card, and there was nothing he could do My order total came to $and I might not have placed that order without the promise of a $Dell gift card to offset the cost This was advertising and flat out lying by a Dell customer service representative in order to make a sale, and that's not right
advertisingThey posted a price, I made a purchase, then they claim they made a price mistake after taking my private information
On 11/25/I purchased laptops and have not received the 5% rewards points
I changed my personal credentials over the internet on thee dell web siteWas able to change address , phone number and when I tried to change my email it would not let meI opened up a ticket that is still pending and was also locked out of my account from making any purchases The next morning I was able to log on and change my email and update that informationStill the account was locked so I called customer care and I asked what the issueThey connected me to thee verification departmentI asked what I was locked out of my account and was told I needed to be verifiedI gave them my new credentials that I update online but they could not find themI gave them my account number and they were able to see my accountI explained to the employee that I have recently moved and I went online to update profileHe told me he would have to verify who I was and want to call my disconnected number of the place I previously lived and I told him that I do not live thereHe asked if
Computer bought in February quit charging due to problem charge port or power supply plug inSent in computer with chargergot call about screen being cracked from Delltold me it would cost $for screenI told them it was useable with the screen that way, we also did not know why screen brokeWe were mainly concerned that there was no way to charge unit and use it as we haveI was told repairs would be made on power problem then returned with broken screenreceive unit back, same problem battery dead and power supply will not charge unitSo I call dell CSafter about hour was told that it would cost $to repair power problem because of damage to screen voided remainder of warrantyI asked for a SupervisorResponse was Supervisor told them to pass me to non-warrenty department, Non warranty department gave me the same run around and their Supervisor had them transfer me to the CS department againAfter an hour with them I was finally told they would sent me a r
I recently purchased numerous laptops and servers in order to redo my office, totalling almost $20,I have been using Dell for years, so by default that is where I took my businessAll was uneventful and I received all the merchandise with no issueI now decided, I wanted to purchase a laptop for my house, a simple yet solid laptop, for basic activitiesI found a Dell model I liked on sale at Microcenter.com, and decided I wanted to buy itI contacted Dell for a price match and was told I would be contacted within the next minutesA day passed and I still had not received an answerI called back the representative who I talked to and was then told that since it was on sale at MicroCenter, Dell could not price match it, due to the terms and conditionsThis was a new one to me and I looked over the pricematching's terms and conditionsIn the terms and conditions, it says, " The matched price cannot be combined with any other promotion or discount." I was told by numerous representatives that this means, any laptop on sale at another store (even one that Dell will pricematch), they cannot pricematch itThe way I understand that sentence along with the rest of the world, is that once a product has been pricematched, you cannot combine any additional Dell discountsI called again and spoke to a different representative, who proceeded to tell me, that Dell could not price match the laptop because it would cause Dell to lose money if they pricematched itIt would hurt Dells earnings and therefore they could not pricematch this one $laptopI was quite upset as I just had redone my office and had I known the service I was going to receive from Dell as soon as I needed human assistance, would be atrocious, I never would have taken my business to DellI attempted to pricematch this more than once with different representatives and was told by each representative another reason why it could not be pricematchedThe service regarding each price match was worse than the next, some of which, the representative would not email me back and I had to call his superior in order to find out what was happeningI walked into the nearest MicroCenter store to my house and purchased the laptop there A couple weeks later, I found another Dell laptop I liked at Walmart.comI was going to purchase it as a gift for my parents, yet was curious what Dell would tell me regarding pricematching thisI contacted Dell and was told they would call me back within minutesI waited and about an hour later, still not receiving a response either through email or phone call (information was provided for both), I called the representative who I spoke to earlierI was then told that Dell could not pricematch the laptop, because it was on a "clearance" sale at WalmartEven though this is a newer laptop and was advertised in the weekly circular as a regular weekly sale; Dell somehow did research and found this out to be a clearance itemI then asked the representative, if this product would be a sale (which it is), would they pricematch it? And he of course responded, that Dell wouldHe then told me that Dell has internal ways of finding out if it is a clearance sale or regular sale I received so many conflicting answers from Dell representatives that I honestly have no interest in even purchasing Dell laptops or desktops anymoreThe service I have received over the past couple weeks has been horrendous, to say the leastI hope you will take this email and use it to better the companyI hope next time I have to call Dell, it will be a pleasant experience and not feel like an experiment gone wrongPlease help the employees and representatives understand the terms and conditions correctly and not make up reasons for being unable to pricematch, such as saying, the company will lose moneyI never saw a condition ever, by any company, stating that if the company is going to lose money, we can back out of our guarantees, let alone DellI am very disappointed and upset with DellPlease help make the company better and hopefully next time I will use Dell againNext time though, I will call first to make sure that the service I receive is up to par, and not make me feel like I am dealing with someone who shouldn't be working for such a prestigious companyDell definitely has great products, but the customer service is equally importantI am now going to goto Walmart to pick up that laptop I wanted for a gift, as I was unable to purchase it at the lower price from DellI wonder how Dell treats pricematches of different companies with similar specifications as it says you do on the pricematching pageI feel bad for anyone who even tries to pricematch one of those, considering the troubles I have received trying to pricematch the same product, just from another site (which Dell is supposed to pricematch)I enjoy doing all my business in one place, unfortunately I was unable to do so in these past couple weeksOf course I can move to another company or an authorized retailer, yet I have always enjoyed purchasing from the company themselvesPlease work this situation out and help out all the consumers, so it can actually be a pleasant experience to deal with Dell
We bought a computer for our daughter for Christmas, mainly to play games on, but also to do homework onShe opened it up on Christmas Day, played the game we got her over the next week--and then the computer stopped workingWe called in and spent hours on hold and with tech support over the course of multiple calls until AprilThey could get the computer to boot up, then it would quit the next time I started to use itIn April they had me send it to them--it arrived back in worse shape and wouldn't do anythingSo they sent someone to replace the hard driveDidn't workSent someone to replace the hard drive AND the motherboard--didn't workPer Dell's policy you get a refurbished computer after the 3rd timeI don't think that's fair in our caseHad the thing worked a decent amount of time, okBut that's not what happenedI hope no one has to go through such frustration with a computerWe will never so much as glance at a Dell computer and will spread the word over how horri
I purchased a Alienware 17/RService tag DXLQSFExpress service code [redacted] I Purchased from Best Buy on 2/27/and Dell tells me I'm a liar that my warranty is 2/8/when my receipt shows different anyway my computer was diagnosed on 3/29/and was determined to have a faulty motherboard and lcd as well as track pad this was a 1/hour phone call then a few days later 3/31/tech [redacted] Tech ID [redacted] from Worldwide tech services case number [redacted] he replaced the motherboard and the lcd panel the motherboard has something stuck in the headphone jack and the laptop turn off intermittently not software related the track pad was never even gone over the screen doesn't sit flat any more and I have had nothing but horrible interaction with dell all they do is try and sell me a warranty every time I call this laptop is not even days old why not just replace the laptop that makes more sense
Dell sent ma a replacement computer because the prevous one could not be repairedAround months later this computer started having problems with the videoMore that a year had passes and Dell tech service refuse to believe what I sayingIf we can't see it here it's not real is what they would sayFinally after more than a year on this I suggested to one tech to allow me to record a video with my cell and email the video to DellOnce Dell was able to see what I was seeing I spent countless hours on the phone while Dell worked on the computerThis would include being hung up on several timesIt was like every time Dell takes control of the computer something else on the computer would stop functioningI must have sent the computer back to dell depo tomes in the last year aloneDell then tells me if the problem was not corrected they would send another computerThat didn’t happen the computer came back this last time and we were back to long hours on the phone with tec
Dear Revdex.com, On 11/15/I called Dell warranty support about my Dell laptop model iabout my screen getting rub marks on screen from merely shutting laptop and a hinge creaking problemI spoke with a [redacted] @ Dell support and he informed me no new laptop could be substituted for my purchased new from retailer laptop and that I had to send my laptop to Dell repair to be repairedI sent my laptop off and received it back weeks later with no screen replacement but hinge creaking repair completedThe original box with all my original paperwork and receipt was missingInstead they sent it back in a dilapidated box without my original paperwork in itDuring the repair process the original rubber feet that was on the laptop were left offI called back to them to complain and spoke with a [redacted] ***She told this was the best Dell could do for me and only a refurbished laptop could be sent to me to replace my original purchased new laptop to remedy the issueI relucta
Hello, I am writing this complaint regarding Dell's lack of quality services for parts repair that rendered my desktop computer useless because the technician was sloppy and didn't provide top quality, who also dropped my enclosure on the hardwood floor which has some scuffs on the caseThe technician appeared to be incompetent and very newI was told by the chat support that all their technician are professionals which I have to decline that statementThe technician did one thing right, by attaching an ESD strap around his wrist but everything else was rather a nightmareI have been in the computer business over 18+ yrs, I have produced more than 200K motherboards and other parts replacement without failureAfter hours and hours trying to get the computer to be turned on which never didIt appeared that the technician has shot the motherboard or something was short circuited in the electronic partsMy computer was turned on when Dell technician came and saw my computer onI wa
I purchased a brand new laptop from the online exchange off base for my sister who's a Nursing professor at a very esteemed universityIt was gifted to her landing her dream jobI ordered the laptop on August 26th from the PX/BX onlineMy sister was unable to utilize and try the laptop in the work place until a month later after all her credentials were verifiedAt this time she began downloading and trying to use the laptop in the lectures and noticed it was not lasting off of the chargerAlthough time had passed on my purchase time of a month , my sister had only began using the device for the first time This has became a big issue and frustration in turning a dream start into a career into a nightmareShe called Dell was told it was her motherboard she sent it off only to get it back with the adapter being replaced She got it back again with the same warnings "plugged in, not charging" She called again , only to be told it was the motherboard again and to send it back t
I begin having issues with my Dell Laptop and had the first initial contact with Dell November 25th Prior to my warranty ending in February Since then I have sent it in three times only to get it back to experience the same issue within a week to one month after it was supposed to have been repairedThe initial problem was that once I correctly shut the laptop down, it would not and will not power back on, the computer gets warm on the left side near the power source port For this laptop I purchased a new battery and a new power cord and that is not the issueThey told me the first time that they had replaced some components, the second time they stated that they had replaced the motherboard, yet I still have the same problem of it not powering back onIn addition to that I have a new problem the first time they returned it my F key functions no longer workI told them that it was working before the first repairDuring the second repair, I could tell that they removed
I have been working with Dell for many months on issues with this computer We have done phone support several separate times; Dell sent a new keyboard; Dell did an onsite repair and replaced the motherboard and front USB port; Dell had me send it in to the depot where they did more work