We purchased a TServer on November 1, 2017, to replace an older smaller server We received the server and had it installed and our software added by a technical company (which took a few hours) After adding our needed software that we use daily, we attempted to back up the server, on and off site The off site back up was successful but the on-site back up was not Our back up company contacted us numerous times back and forth that it was recognizing something but unable to continue the on site back up They told us we needed a new on site back up and sent it, after further review, we realized that it was under warranty and filed a claim Once we received a new on site back up we called the back up company to set it up, again, he was unable to back it up We then started face-timing so he could see everything that was being done After trying a few more times, he asked us to plug the back up into one of the back ports and was immediately successfulWe were told the front
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer
I purchased a laptop computer MayI purchased a "year premium support" package for an additional $I have used computer very little (couple of hours total) since purchase, but already experiencing issues with it freezing upI have spent over hours of my time trying to get ahold of someone to assist, but all I get is transferred or cut offAll calls are routed to India or the PhilippinesThe Service Tag from the computer does NOT match the proper service I have for the purchaseIf the representative puts in my customer order number, they are able to see that I purchased the premium supportBUT trying to get someone from premium to see that, is IMPOSSIBLE! I have asked for a supervisor multimple times but get NOWHERE!
I purchased a $1,laptop from Dell with excellent reviews with the expectation that it would be able to perform multiple functions simultaneously for my son, who is about to start law schoolMy son has a disability which makes writing and typing very difficult, and I purchased this computer with the expectation that he would be able to run an extremely powerful text-to-speech software while also conducting internet research, among other tasks required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM and a solid-state drive, so that it would be able to run those programs without any lag time or freezingWhile we are not technical experts, we assumed that the computer would be built to accommodate the amount of RAM we had paid significantly extra to have While the computer did in fact come with 16GB of RAM, the processor within the computer was incapable of processing anywhere close to even half of the 16GB we had expected it wouldThe co
I purchased a Dell Inspirion on 03/01/It had to be built and I was waiting for it to arrive, which was perfectly fine I woke up on 03/11/to see that Dell had finally charged the $for my laptopLater that day I check again and dell had charged me AGAIN, this time for 1046.37, leaving me a whopping in my account Customer service is not open on the weekends, so I in effect have to wait while dell holds hostage ALL of my money for bills, food and gas until someone can help me on Monday, while I am at work and unable to call them I called every number I can find AND spoke to someone on their chat appI was told to "Wait until monday" Let me point out, the SALES department is open so they are willing to TAKE your moneyBut if they double dip and take all of your income for the month, there is no one around to help with that situation
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
I purchased a high end laptop computer in Dec There has been a Non-Stop slew of issues with this laptop I purchased an extended warrantyBest purchase of my lifeWhen that warranty ran out I purchased an additional a extended warrantyGood thing: I had to ship my computer out this timeAfter it was returned the issue was worse than when it left I called at ask them to have it repairedI asked what they could do to compensate me for having to o either reship for repair or wait for a repair man to come and maybe Finally fix it I asked theWhat they could do for me not being able to use this important piece of equipment I asked them to extend my extended warranty at no charge as this is an ON-GOING issue They told me I was out of luckThey were not interested in extending this warrantyI am not sure how else to ensure I have a working computer after this warranty runs out!!! I contacted them over a week ago to let them know it was NOT working and will
I tried to order a product from Dell as a holiday gift and it was estimated to arrive before ChristmasUnfortunately this obviously wasn't the case because on 12/21/I reached out to Dell.com Chat Customer Service and inquired about the orderThe Customer Service representative I was able to chat with did not help me at all and failed to answer any of my questionsI have obtained copies of all of my recent transcripts with Dell.comWhen I asked to speak with someone within management they told me one was not available and disconnected me
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number [redacted] , stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number [redacted] and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, [redacted] It has been over months and still no refund to the credit card
I bought a Dell XPS in June Since that time it has worked sporadicallyI have spent over hours in tech calls with Dell's technical support in IndiaI have purchased the Premium warrantyI have totally reinstalled the computer's Window's softwareThe computer is freezing multiple times a day and the Premium support has not resolved the problem
I purchased a Dell Laptop last yearIt is still under the month warrantyJust a few weeks ago, it just stopped chargingIt would not power on at allI contacted Dell and was told to send it inI later recieved an email saying that there was liquid spillage to the motherboard and it would be $to fix itI never spilt anything near the laptopI then asked for proof and they sent a pic that showed a pin sized smudge on a single keyboardThey refuse to back their warranty
My name is [redacted] on Jun 06, 2015, I bought a Dell XPS touchscreen laptop, service tag [redacted] Little did I know that only months after my (half-year) warranty expired, the logic board in the computer that I bought would unexpectedly break I only use my computer for watching Netflix, typing, and browsing the news / Facebook One night, I tried to searching on Google, but I couldn't because my keyboard couldn't type most keys The touchscreen stopped working as well Even after I disabled the touchscreen and added an external keyboard, the keyboard wouldn't work I then did a full system reset, but that didn't fix the problem I re-downloaded the bios for the computer, which fixed the problem for about three hours, before the problem returnedThe issue is evidently a hardware issue, and most likely a logic board or operating system failure Most logic boards cost as much as a new computer, so my only options were to either send the computer back to be fixed, o
to whom it may concern, I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr [redacted] then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So [redacted] attempted to find it in their local store system but couldn't since it was close to a year old [redacted] gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to [redacted] their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from [redacted] ***'s receipt recovery team, all of the informatio
I purchased a $computer in October It was misdelivered and after a week of looking for a computer that was supposed delivered to my home, it was finally tracked down by much effort on my part The tape was compromised and my name scratched out on the label I refused to open it and was subsequently sent the one I have now which has malfunctioned every since I've had it I have contacted technical support on many occasions, they work on it and it continues to resume malfunctioning Dell will not replace it and obviously cannot fix it I have not dropped or damaged the system It just goes black as it did minutes and I have to turn the power all the way off and reboot This is disheartening since I paid it off in months and my work is constantly disrupted I have gotten no satisfaction from Dell
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes
I purchased a Dell XPS on June and since my receipt of the laptop on July Since receipt of my laptop is has made a notable scratching/hissing noise from the electronics, which is too loud to work withThe problem, called coil whine, is common problem with this line of laptops which can be found online when searching for "XPS coil whine"I submitted my laptop to be repaired to fix the issue on October There have been repairs in total The first repair, involved me sending Dell the laptop to their factoriesThis resulted in them sending the laptop back to me with the same coil whine issue and stripped internal screwsI asked for repair again The second repair attempt involved Dell sending their own technician to my apartment to attempt to fix the issueThe technician discovered that the first attempt at repair winded up breaking a part of the laptop internally, specifically stripping screws that were crucial to the repair, and therefore could not co
Computer is within warranty, however, it's had multiple issues to include crashing, freezing, not having restore points and unable to back upDell refused to replace it for a new computerTroubleshooting, with remote access, has been recurrent but to no avail since the computer appears to be failing again and had caused me a back flair up due to sitting with Dell for over hours of troubleshootingFurthermore, their Resolution Team had no viable resolution for meDue to the reoccurring problems amounting consistently to almost one year, I am requesting a new, functioning computer as soos as possible Duaba ***
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number [redacted] and a dispatch number of [redacted] after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was [redacted] ., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything
We purchased a TServer on November 1, 2017, to replace an older smaller server We received the server and had it installed and our software added by a technical company (which took a few hours) After adding our needed software that we use daily, we attempted to back up the server, on and off site The off site back up was successful but the on-site back up was not Our back up company contacted us numerous times back and forth that it was recognizing something but unable to continue the on site back up They told us we needed a new on site back up and sent it, after further review, we realized that it was under warranty and filed a claim Once we received a new on site back up we called the back up company to set it up, again, he was unable to back it up We then started face-timing so he could see everything that was being done After trying a few more times, he asked us to plug the back up into one of the back ports and was immediately successfulWe were told the front
I bought a laptop from Dell this June I also purchased next day support I had a processor fan stop working I contacted Dell and they confirmed the issue They Initially told me they could not provide next day support as contractually obligated to, but told me I they would dispatch a technician Monday On their web site, it says a person will be dispatched by friday 3pm, but it is now monday and I have not heard from anyone I contacted the company and was told that the part was on back order and they do not know when it will be fixed I emailed him right back and got an out of office message I paid for next day service and am now being told they don't know when they will fix my machine I am a small business reliant on my computer with a tax deadline monday It is why I pay for next day support I also have been threatedned several times by different people that, if I complain too much or file a complaint, they will cancel my service
Purchased a high end computer with a year premium warranty The computer is currently on the 5th motherboard replacement I had to buy an extended warranty due to the uncertainty of the PC Now Dell has determined it is not repairable because the motherboards keep going our and no longer stock this system so I have to take someone else's refurbished computer when I paid for a new operating computer
I purchased a laptop computer MayI purchased a "year premium support" package for an additional $I have used computer very little (couple of hours total) since purchase, but already experiencing issues with it freezing upI have spent over hours of my time trying to get ahold of someone to assist, but all I get is transferred or cut offAll calls are routed to India or the PhilippinesThe Service Tag from the computer does NOT match the proper service I have for the purchaseIf the representative puts in my customer order number, they are able to see that I purchased the premium supportBUT trying to get someone from premium to see that, is IMPOSSIBLE! I have asked for a supervisor multimple times but get NOWHERE!
I purchased a $1,laptop from Dell with excellent reviews with the expectation that it would be able to perform multiple functions simultaneously for my son, who is about to start law schoolMy son has a disability which makes writing and typing very difficult, and I purchased this computer with the expectation that he would be able to run an extremely powerful text-to-speech software while also conducting internet research, among other tasks required to perform well in law schoolTherefore, we chose a computer with 16GB of RAM and a solid-state drive, so that it would be able to run those programs without any lag time or freezingWhile we are not technical experts, we assumed that the computer would be built to accommodate the amount of RAM we had paid significantly extra to have While the computer did in fact come with 16GB of RAM, the processor within the computer was incapable of processing anywhere close to even half of the 16GB we had expected it wouldThe co
I purchased a Dell Inspirion on 03/01/It had to be built and I was waiting for it to arrive, which was perfectly fine I woke up on 03/11/to see that Dell had finally charged the $for my laptopLater that day I check again and dell had charged me AGAIN, this time for 1046.37, leaving me a whopping in my account Customer service is not open on the weekends, so I in effect have to wait while dell holds hostage ALL of my money for bills, food and gas until someone can help me on Monday, while I am at work and unable to call them I called every number I can find AND spoke to someone on their chat appI was told to "Wait until monday" Let me point out, the SALES department is open so they are willing to TAKE your moneyBut if they double dip and take all of your income for the month, there is no one around to help with that situation
I work for a large university and keep receiving invoices in my email account for items that I did not orderThis has been going on for multiple years nowI have contacted Dell several times to ask them to stop, but they keep coming
I purchased a high end laptop computer in Dec There has been a Non-Stop slew of issues with this laptop I purchased an extended warrantyBest purchase of my lifeWhen that warranty ran out I purchased an additional a extended warrantyGood thing: I had to ship my computer out this timeAfter it was returned the issue was worse than when it left I called at ask them to have it repairedI asked what they could do to compensate me for having to o either reship for repair or wait for a repair man to come and maybe Finally fix it I asked theWhat they could do for me not being able to use this important piece of equipment I asked them to extend my extended warranty at no charge as this is an ON-GOING issue They told me I was out of luckThey were not interested in extending this warrantyI am not sure how else to ensure I have a working computer after this warranty runs out!!! I contacted them over a week ago to let them know it was NOT working and will
I tried to order a product from Dell as a holiday gift and it was estimated to arrive before ChristmasUnfortunately this obviously wasn't the case because on 12/21/I reached out to Dell.com Chat Customer Service and inquired about the orderThe Customer Service representative I was able to chat with did not help me at all and failed to answer any of my questionsI have obtained copies of all of my recent transcripts with Dell.comWhen I asked to speak with someone within management they told me one was not available and disconnected me
I purchased a 40" Sony Smart TV from Dell Catalog Sales on 10/31/Product was not able to meet my needsCalled Dell Customer Service to begin the return processReceived confirmation email from Dell on November 13, 2015, Service Request Number [redacted] , stating the credit card would be issued a refund in approximately daysCalled on January 8, to inquire why taking so longIssued a additional Service Request number [redacted] and told that credit to the charge card would be expedited and take to daysCalled again on 2/1/and could not get a satisfactory explanation as to why the credit card has not been issued a refundCustomer service agent did give me a case number, [redacted] It has been over months and still no refund to the credit card
I bought a Dell XPS in June Since that time it has worked sporadicallyI have spent over hours in tech calls with Dell's technical support in IndiaI have purchased the Premium warrantyI have totally reinstalled the computer's Window's softwareThe computer is freezing multiple times a day and the Premium support has not resolved the problem
I purchased a Dell Laptop last yearIt is still under the month warrantyJust a few weeks ago, it just stopped chargingIt would not power on at allI contacted Dell and was told to send it inI later recieved an email saying that there was liquid spillage to the motherboard and it would be $to fix itI never spilt anything near the laptopI then asked for proof and they sent a pic that showed a pin sized smudge on a single keyboardThey refuse to back their warranty
My name is [redacted] on Jun 06, 2015, I bought a Dell XPS touchscreen laptop, service tag [redacted] Little did I know that only months after my (half-year) warranty expired, the logic board in the computer that I bought would unexpectedly break I only use my computer for watching Netflix, typing, and browsing the news / Facebook One night, I tried to searching on Google, but I couldn't because my keyboard couldn't type most keys The touchscreen stopped working as well Even after I disabled the touchscreen and added an external keyboard, the keyboard wouldn't work I then did a full system reset, but that didn't fix the problem I re-downloaded the bios for the computer, which fixed the problem for about three hours, before the problem returnedThe issue is evidently a hardware issue, and most likely a logic board or operating system failure Most logic boards cost as much as a new computer, so my only options were to either send the computer back to be fixed, o
to whom it may concern, I purchase a Dell Desk Top Coumpter Tower on May 13,and due to my husband still using our old hime tower for school I did not set up the new Dell tower until DecemberAnd when I set it up it worked for a few weeks and then I called Dell customer service on December 10, to get help and fine out why it was not workingThe representative asked me for the express code that is on the top of the towerI then explain that when I turned the computer on it would not take me to my menu it kept asking me for my password, and after trying to put it in a couple of timesI got in but it took me to a screen that had about options which was pick a different operating system or restart my computer or go to volume 3.Then the person I was speaking with was a Mr [redacted] then he explain that Dell could send me a thumb drive which would cost me dollar's and when I receive it to call back and they would inset the drives which would cost me dollar's
My parents purchased a Dell laptop for my daughter on June 1, as a graduation present Three weeks ago the laptop would no longer start up The product was registered when my daughter brought it home and was to have a one year warranty so she contacted Dell Who show the product as registered on July 4, The original receipt could not be located but my parents still had a copy of the credit card statement which was not enough for Dell So [redacted] attempted to find it in their local store system but couldn't since it was close to a year old [redacted] gave us a number for their receipt recovery team who was able to locate the receipt and all required information Dell then refused to accept that as well After many rude customer service representatives and calls to [redacted] their hands were tied as it wasn't their product and Dell carried the warranty After literally walking Dell through the receipt from [redacted] ***'s receipt recovery team, all of the informatio
I purchased a $computer in October It was misdelivered and after a week of looking for a computer that was supposed delivered to my home, it was finally tracked down by much effort on my part The tape was compromised and my name scratched out on the label I refused to open it and was subsequently sent the one I have now which has malfunctioned every since I've had it I have contacted technical support on many occasions, they work on it and it continues to resume malfunctioning Dell will not replace it and obviously cannot fix it I have not dropped or damaged the system It just goes black as it did minutes and I have to turn the power all the way off and reboot This is disheartening since I paid it off in months and my work is constantly disrupted I have gotten no satisfaction from Dell
I ordered a Dell Latitude laptop computer with a touchscreen, but received a laptop without a touchscreenI called Dell and asked them to correct the problem and send me the computer that I had orderedI spend an hour on the phone getting bounced from department to department and each one basically said the same thing -- the computer won't let me send you the correct itemI was told that my best option would be to return the computer, wait days for a refund, then purchase the correct computer While I was on the phone (for minutes), I figured out why Dell was having such a problem doing the right thingThe description for my computer differs depending on the system they are looking atThe website and the email confirmation that I received from Dell say that computer is touchscreenHowever, the exact same item # shows up as non-touch in the return systemClearly, they have a problem here that is misleading customersSadly, when I described what I was seeing, no one seemed to care This is terrible customer service and I am amazed that Dell is completely unable to fix a seemingly simple issueI will not business with a company that isn't willing to correct their own mistakes
I purchased a Dell XPS on June and since my receipt of the laptop on July Since receipt of my laptop is has made a notable scratching/hissing noise from the electronics, which is too loud to work withThe problem, called coil whine, is common problem with this line of laptops which can be found online when searching for "XPS coil whine"I submitted my laptop to be repaired to fix the issue on October There have been repairs in total The first repair, involved me sending Dell the laptop to their factoriesThis resulted in them sending the laptop back to me with the same coil whine issue and stripped internal screwsI asked for repair again The second repair attempt involved Dell sending their own technician to my apartment to attempt to fix the issueThe technician discovered that the first attempt at repair winded up breaking a part of the laptop internally, specifically stripping screws that were crucial to the repair, and therefore could not co
Computer is within warranty, however, it's had multiple issues to include crashing, freezing, not having restore points and unable to back upDell refused to replace it for a new computerTroubleshooting, with remote access, has been recurrent but to no avail since the computer appears to be failing again and had caused me a back flair up due to sitting with Dell for over hours of troubleshootingFurthermore, their Resolution Team had no viable resolution for meDue to the reoccurring problems amounting consistently to almost one year, I am requesting a new, functioning computer as soos as possible Duaba ***
I bought e dell monitor Umonitor on may the monitor wasnt working properlyi called tech support on june 3,after two hours of troubleshooting,the technician agreed that the monitor has to be replaced.after verifying the receipt,the technician told me iwas entitled to a new monitor (model U 2415), since it was within days of purchaseI was given a service request number [redacted] and a dispatch number of [redacted] after not receiving the monitor ,I inquired as to what was the delay,and the technician said that the dispatch number did not produce a tracking numberthe technician then gave me a new dispatch number which was [redacted] ., and told me I would receive the monitor with overnight shippingits been almost two weeks,and almost emails to support,I still have not rteceived anything