I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour I will never buy a Dell product again and will take my business where it is earned
Paid almost $2,for a MPrecision Laptop - it worked for SIXTY days and diedThey sent a local tech out who replaced the motherboard with another defective motherboardSince then I've received nothing but an endless run aroundI've been told it has been "escalated and expedited" no less than four times - but still no one has contacted me and I have NO IDEA what it being done about my wasted money
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
Out of all the major corporations in the world, Dell has by far the worst customer serviceI've had to deal with Comcast, AT&T, AOL, and a slew of other horrible customer service companies and Dell is head and shoulders worse than all of them combinedNot only is their customer service hours only during work hours, you have to speak to someone from India who doesn't care about your situation and will routinely ignore your emails and requests and force you to be on hold for hours while they keep transferring you to other departmentsI understand that businesses need to cut costs to be competitive but Dell clearly doesn't care about its customers if they feel this is okay I've received a clearly defective XPS and I received a replacement that was the older model and was still defectiveWhen I tried to return both models, I had to be on hold for over an hour and was told that I was going to receive a shipping label via email within hoursI made call on April 19th
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
I placed an order on 2/for a video gameDell allows the use of one gift card and one credit card for payment onlineI used a $gift card, plus the remainder was paid via AmexHowever, Dell messed up the billing for the order and said I needed to contact them to finish processing the orderI contacted them times via chat, and several times on the phone to get the order to go through, but they still ended up canceling the orderIn the week that this was taking place, the original $gift card that was used for the order expiredAs a result, I have lost $in gift cards because of Dell's inability to fix the issueI want that $gift card returned to me so that it can be used elsewhereThe original gift card cannot be used, and should be replaced immediately since they canceled the order I have attached the order email confirmation that was sent to me: We have received your order Thank you for your order, [redacted] ***! Below is a list of what you ordered
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number ' [redacted] ' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
First, how can Dell have an A+ rating with 92% complaint ratio about their products? I purchased a inspiron laptop in May This computer never worked correctly from the start It has been shipped back twice for repair and I have spent over hours on the phone with the tech support from india Plus now I have to refund a client of mine because, I was not able to use this computerThe computer is a lemon, it shuts down and freezes Dell will not refund or replace the computer that is still under warranty until May All they say is "let us please try to fix it again" Please stop wasting my valuable time I'm done with Dell
I bought a Dell Laptop in April of 2016, and noticed that sometimes when I plugged it in, it gave me an error messageConsidering it still charged my laptop I wasn't concerned until it quit charging it by the end of the yearI contacted Dell and they refused to fix it even though it was under warrantyI lodged a complaint with the Revdex.com and finally they agreed to fix it for me in January of Worked well until a couple of months ago when I started getting the same error message that stated my AC power adapter type couldn't be determinedI bought a new adapter for nearly $100, and that worked well for a monthThen again, stopped charging my laptopFrustrated, I reached out to Dell again and told them the exact same problem that they were supposed to have fixed in January was happening againThey refused to fix it telling me my laptop was not under warranty anymoreWhen I pointed out that they were supposed to have fixed the problem back in January I was told that because it ha
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a
I ordered a product off of their website, it was confirmed and went through their system I received a shipment notice and waited for it to be delivered I checked the tracking information and was noted on the day of delivery it was intercepted and shipped to a different address without my consent I called [redacted] (courier) and was notified that a return to sender was issued My package was essentially stolen and no notice of refund or cancellation was given It is now two business days after it being received on their end and still no notice of resolution I emailed them for a resolution and no return emails were sent The status of my order on their website states no foul play on their end and still states that I will be receiving my package, even though it has been rerouted and essentially stolen by them This is a breach of contract on their end and they even break their own Terms of service: "ShippingProduct title passes to you when the Product is shippedYou have
[redacted] claims 3% rewards for purchasing at [redacted] I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in [redacted] Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
Hello, On May 2017, I purchased Samsung sand cover and the warranty plan I had a chat conversation with the agent who sold me the warranty I was told that the warranty would cover both the Sand the case Today, I contacted Dell and after three hours of being transferred they gave me the number to Assurance to file a claim The person at Assurance said that in this case Dell has to resolve this matter because the warranty did not cover the case And the warranty Dell sold me for the Samsung tablet was not the correct one When I contacted Dell back after that Assurance agent had also said that they would not cover a claim for the Samsung sbecause the warranty that Dell sold me did was not the same as the value of the item I have the chat session from Dell for the transaction in which I bought the warranty I stated that I did not want to buy a warranty that would not cover the items The Dell agent repeatedly stated, the warranty which he was selling me was the
I Purchase A Dell printer it does not work properly theey will not fix it
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
The vendor keeps cancelling my personal orders by the sales and verification department who are not being asked to provide the consumer with a line of credit, I have spoke with the vendor numerous of times in confirming my online orders and they keep cancelling my ordersA Complaint has been submitted with FDIC, since my transactions keep being reversed by the bank and DELL Computers
Business integrity is key and after my experience with Dell I feel they have lost all integrity and are just a big bully on the playground Recently I submitted a warranty issue related to an issue that falls within their warranty and was denied The system was assessed and the part that was under warranty was unavailable therefore a system replacement was approved to be shipped Then a week later I was advised the system was denied due to another issue which is not covered under warranty I feel we are being taken advantage of Customer Service is also key and Dell's customer service is very unorganized Every time I call I am redirected to another department who will not lay ownership to the call then redirected to yet another department and on and on and on During one call I was redirected times where I redirected back to the original department that answered my call My last calls to Dell have lasted well over an hour I will never buy a Dell product again and will take my business where it is earned
Paid almost $2,for a MPrecision Laptop - it worked for SIXTY days and diedThey sent a local tech out who replaced the motherboard with another defective motherboardSince then I've received nothing but an endless run aroundI've been told it has been "escalated and expedited" no less than four times - but still no one has contacted me and I have NO IDEA what it being done about my wasted money
First I got a Dell Laptop from my sister for ChristmasThe Laptop was giving me problems right awayIt was slow, wouldn't download the necessary programsThen frozeI reset it and it got stuck in a horrible reboot loopCould not get past the Dell logo screenSo the next day when customer service opened I called themI was on the phone almost all dayThey talked me into borrowing a laptop and spending $on a flash drive to use to fix my laptopIt didn't workThey wanted me to do all these other things as well, I was frustratedThe next day I called my sister and told herSo she called, they harrassed her until she got them to take the thing backAll we wanted was to return it and they gave us trouble even though there the ones who sold us a faulty laptopThey did not let us return it so to speakThey made us send it back and credited my sisters account and we had to reorder the laptopThey are taking there good old time because its more than three weeks later and still no latopThey did not try to give us any type of priority or faster shipment to fix their mistakeI will never buy a Dell product everThey have terrible customer service and a horrible shipping department
Terrible experience with sales department and the customer service departmentPlaced my order online received a confirmation emailNext day went to follow up on order and it was lost, Dell could not locate order in systemCancelled the orderNext day my credit card was charged for multiple transactionsCalled Dell they said order had been invoiced and could not be cancelled Will have to wait for product to be delivered and then I can return the productCredit card will be charged and then credited to days after return! To make matters worse the product being shipped isn't the same as the order Terrible serviceSpent over hours on the phoneWill never use Dell products
Laptop repaired multiple time with no fix Keep being told to have more repair or send in laptop when I have an onsite premium warranty
Out of all the major corporations in the world, Dell has by far the worst customer serviceI've had to deal with Comcast, AT&T, AOL, and a slew of other horrible customer service companies and Dell is head and shoulders worse than all of them combinedNot only is their customer service hours only during work hours, you have to speak to someone from India who doesn't care about your situation and will routinely ignore your emails and requests and force you to be on hold for hours while they keep transferring you to other departmentsI understand that businesses need to cut costs to be competitive but Dell clearly doesn't care about its customers if they feel this is okay I've received a clearly defective XPS and I received a replacement that was the older model and was still defectiveWhen I tried to return both models, I had to be on hold for over an hour and was told that I was going to receive a shipping label via email within hoursI made call on April 19th
I recently purchased a $Xbox Live Gift Card from Dell.comTo purchase this, I used $if Dell gift cards and $via debit cardImmediately after purchasing the Xbox card I received an email saying my credit card was deniedI contacted my bank and they said the charge of $processed and went throughI have since contacted dell support 5+ times via chat and phone call and my problem canny be resolvedMy gift cards are zeroed out, my card charged and I have received no productSupport says nothing can be done since an order number was not generated since the order never processed in their eyesI keep receiving automated emails from Dell telling me to contact them ASAP but they repeatedly refuse to help and they transfer me around and have even hung up a few times
I placed an order on 2/for a video gameDell allows the use of one gift card and one credit card for payment onlineI used a $gift card, plus the remainder was paid via AmexHowever, Dell messed up the billing for the order and said I needed to contact them to finish processing the orderI contacted them times via chat, and several times on the phone to get the order to go through, but they still ended up canceling the orderIn the week that this was taking place, the original $gift card that was used for the order expiredAs a result, I have lost $in gift cards because of Dell's inability to fix the issueI want that $gift card returned to me so that it can be used elsewhereThe original gift card cannot be used, and should be replaced immediately since they canceled the order I have attached the order email confirmation that was sent to me: We have received your order Thank you for your order, [redacted] ***! Below is a list of what you ordered
Dell XPS computer with known product issues, but no resolution for customers!
I placed an online order and noticed it was shipping to my old address I then canceled the order, less than minutes after placing it I corrected the address and then placed a new order as there is not a way to correct the address after placing an order The next day I got a noticed that the cancel order failed I got on line with chat and they informed me that it had shipped and they could do nothing with was a lie They had only generated a label not actually shipped the item So I then called support case number ' [redacted] ' when I was told it would be taken care of The item then actually shipped I called fedx to hold the item so it would not go to the wrong person but Dell place a no hold or change on the itemSo I finally got fedx to return to sender the item I filed a return online for the item The second part of the order is UPS and still has not shipped nor has dell canceled the order as requested Instead they charged both to my dell account now drawing inte
I purchased a brand new laptop from Dell.com last NovemberWhen I first took it out of the box it only worked for a very short time ( about min ) and it completely frozeI contacted Dell and they had me do a complete restore to factory settingsThis worked and the computer worked for a couple of weeks and then it froze againI again contacted Dell and they had me try several unsuccessful things and then they again had me do a Restore to Factory SettingsThis problem has continued on now and they have had me Restore to Factory Settings timesIn September of this year, The computer completely stopped working and Dell attempted to repair over the phoneAfter many emails and several phone calls they finally agreed for me to send it back for them to repair itI just received my repaired computer this past week and after only hour of use it has again froze and I have no way to do anything as all it has is a blank screen and makes a loud beeping noisePlease note that this is
First, how can Dell have an A+ rating with 92% complaint ratio about their products? I purchased a inspiron laptop in May This computer never worked correctly from the start It has been shipped back twice for repair and I have spent over hours on the phone with the tech support from india Plus now I have to refund a client of mine because, I was not able to use this computerThe computer is a lemon, it shuts down and freezes Dell will not refund or replace the computer that is still under warranty until May All they say is "let us please try to fix it again" Please stop wasting my valuable time I'm done with Dell
I bought a Dell Laptop in April of 2016, and noticed that sometimes when I plugged it in, it gave me an error messageConsidering it still charged my laptop I wasn't concerned until it quit charging it by the end of the yearI contacted Dell and they refused to fix it even though it was under warrantyI lodged a complaint with the Revdex.com and finally they agreed to fix it for me in January of Worked well until a couple of months ago when I started getting the same error message that stated my AC power adapter type couldn't be determinedI bought a new adapter for nearly $100, and that worked well for a monthThen again, stopped charging my laptopFrustrated, I reached out to Dell again and told them the exact same problem that they were supposed to have fixed in January was happening againThey refused to fix it telling me my laptop was not under warranty anymoreWhen I pointed out that they were supposed to have fixed the problem back in January I was told that because it ha
I ordered a desktop from dell over the phone on Nov ,they have several service reps that hardly speak English so I asked nicely can they give me someone that speak English fluently but the kept on putting india reps that was barley answering my questions and was mostly asking about my card number Instead of answering my questions I was asking because I was not comfortable with giving them my info because I didn't fully know if this was a real dell Rep.so after almost hours with about to people back and forth I just took a chance with the order which suppose to be for a (7gen iintel-gb 1T )I told them I have intel but can they give me a little info on the AMD because I didn't know to much about that brand they barley knew anything only ,WHATS YOUR CARD NUMBER .So I said can u answer at least or of my questions the rep by the name of sharan kalahonda-Kept putting me on hold so I told him ill just trust that every thing is safe and order the computer because it was a
I ordered a product off of their website, it was confirmed and went through their system I received a shipment notice and waited for it to be delivered I checked the tracking information and was noted on the day of delivery it was intercepted and shipped to a different address without my consent I called [redacted] (courier) and was notified that a return to sender was issued My package was essentially stolen and no notice of refund or cancellation was given It is now two business days after it being received on their end and still no notice of resolution I emailed them for a resolution and no return emails were sent The status of my order on their website states no foul play on their end and still states that I will be receiving my package, even though it has been rerouted and essentially stolen by them This is a breach of contract on their end and they even break their own Terms of service: "ShippingProduct title passes to you when the Product is shippedYou have
[redacted] claims 3% rewards for purchasing at [redacted] I purchased a Desktop and spent over $I only received $rewards after one month of purchaseI contact the representatives at Dell and they told me I paid $with Dell Gift Cards, and this payment will not count for 3% rewardsThis is not stated in [redacted] Website, which should be clearly statedThis rule does not make sense, and they are stating the rule without noticing their customers
Hello, On May 2017, I purchased Samsung sand cover and the warranty plan I had a chat conversation with the agent who sold me the warranty I was told that the warranty would cover both the Sand the case Today, I contacted Dell and after three hours of being transferred they gave me the number to Assurance to file a claim The person at Assurance said that in this case Dell has to resolve this matter because the warranty did not cover the case And the warranty Dell sold me for the Samsung tablet was not the correct one When I contacted Dell back after that Assurance agent had also said that they would not cover a claim for the Samsung sbecause the warranty that Dell sold me did was not the same as the value of the item I have the chat session from Dell for the transaction in which I bought the warranty I stated that I did not want to buy a warranty that would not cover the items The Dell agent repeatedly stated, the warranty which he was selling me was the