Dell sold me a computer that had no end of issuesWhen they offered to replace it, the replacement has had the same issuesthey have done no fewer than repairs on my system over a period of almost years I got a hold of: [redacted] in the 'Advanced Resolution Group' phone number: [redacted] ***, Extn: [redacted] , And the only solutions that he has are to replace the same parts that have already been replaced or to replace the system again
I have ordered a product on 12/8/ It has never been delivered I emailed them several times Apparently, the product has been on back-order..even tho the website says it is available for delivery and they are still taking orders for the same product After a long wait, Dell calls me and says they are wanting more money! I'm beyond disappointed and angry regarding this issue I work in the technology field and recommend companies all the time Dell has always been my number recommendation....until now I will no longer recommend Dell I have been a customer for years Never missed a payment Furnished my house with all Dell products But I can no longer say I am a happy customer Fraudulent advertising at the least
Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved At this point it is clear that they are refusing to complete the order
I bought a dell laptop less than a year ago and for the past months I have had several issues with itNot turning on or off properly, especially turning offComputer freezes up so that I can't continue with my work or exit from programsWhen trying to search something I get half a screen and have to wait for the rest of the screenProblems with certain programs that I have been working with for years and never had this problem with any other computersHad this reset to factory settings about a month ago and it still is no betterHad several techs call me and take control of my computer to correct issues, but no goodLost some my things that I have saved and was told by the tech that I would not lose anythingThis is suppose to have been a new computer when I bought it, but I have a feeling it is a refurbished oneThere is no way you can tell when you receive it in a box all neatly wrapped upIt would not surprise me one bit if they sold me a refurbished laptop
I bought a brand new desktop computer and after open the box, computer did not turn on going to windows I called dell and they kept me for hours until AM in the morning and could not fix the computer on the phone They decided to do an exchange but they did not even contacted me for days, when I contacted the times they started telling me that replacing the computer takes days and I asked for return and they indicated it takes up to one month to get my money back Its a disaster, what kind of junk they are sellig that does not work and to replace it they want days wait Very disappointed, still did not received my computer Bought it on June today is June 27th and still I do not know if they send it to me or not
I purchased a Dell XPS laptop for my year old son on May 31, In addition, I also purchased a two year Dell Service Agreement Unfortunately, there were problems with this computer right from the start Without going into all the detail, the biggest one was the machine overheating I have sent in this computer now three times and it still is not fixed This last overheating actually was so hot, it caused red marks on my son's back even though it was through his backpack! This is now a safety issue
I placed my order on the Dell Website on November 1st 2017, order number and the product is an Alienware RlaptopThe original estimated delivery date of my product was November 15th and I have not received my order as of today December 7th My order is shown online saying it was canceled and when I contacted the Dell customer service, no matter via phone call or online chat, those customer service people can just told me that my order was cancelled because of the "processing error"However, they can never elaborate or be more specific about what that error actually is When I chat online, the online people would say they do not have access to my order and direct me to call the modification departmentWhen I called the modification department, they were saying they do not know the reason why my order was cancelled and they could do nothing about it, and told me if I still want my order, they could forward me to the sales departmentWhen I talked to the peop
I had placed an order via dell.com for "WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s" The price point advertised on the website was USD as shown on the web page and as well as the order confirmation email that was receivedI had placed two separate orders for each (totaling 10) and both orders were terminated/cancelled due to a "pricing error." I was told and contacted by the business that if I wanted the items I had purchased to order them again but at the new price of 79.99USDI found that no department would help or honor my original orders
Dell Inspiron, less then a year old and still under warrantyBroken hinge not caused by poor handlingI suspect it is a problem with the design as there are numerous complaints about it online (and yes, hinges can be a weak link but I know how this particular laptop was handled)Dell refuses to repair it claiming wear and tear, etcI found their policy onlineCurrently it says even if you have best warranty coverage they will only repair hinges once a yearThey know there is a problem if they are anticipating limitsThat says to me they have gotten multiple complaints (and I see several of them listed below)Support simply transferred me to their "not under warranty" phone lineI had no interest in speaking with an outsourced repair rep to arrange shipping my laptop to, I am guessing, an outsourced repair facility and having to pay for shipping on top of servicePlan to take it some place local that does not require shipping, and who sight unseen, knew exactly what I was talking aboutWon't purchase another
My husband bought me a laptop last Christmas from DELL that I was excited about IT has NEVER worked He has called customer service many times over the year and they kept telling him things to do to see if it would work and it never wouldNEVER! I have never been able to get online, get emails, etc The computer turns on but is useless because it will not do anything I need it for I took it with me on vacation once to see if it would work in a different location and it still wouldn't work DELL should have record of multiple calls from him to try to resolve this He was told to just keep trying all their suggestions and if it never worked after trying all they suggested that we could return it but now are told we can't We have a computer that we spent over $on and have NEVER used it Not once could I use it It is a complete waste It has been almost a year of dealing with DELL to try to see if it can work and by now it is obvious it can't I have had this lapto
Bought two Dell desktops recently and had to return both. The first one is Inspiron 3650. Working initially, but couldn't turn on after a few days. Afterwards it's on and off constantly. Brought to some professional place to check. Turned 3650's PSU is not powerful enough. I had to unplug both video card and optical drive for it to work. Returned it. After a few days, bought XPS 8900 from Costco. Couldn't turn on on day 1. The power button is flashing orange. Apparently also PSU issue. Waited in Costco's return line for 1 hour to have it returned. :( Conclusion, Dell is dead. No more dell desktop any more.
Horrible horrrible customer service and responsibility to their paying customers. Absolute joke. Customer service reps sp by 8 months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent 8 months trying to fix issue after issue with no results.
I purchased a new laptop from Dell on January 8, 2016. On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going bad. Many times it will not boot and the startup diag tells me that the drive is not there or the boot image is bad. Other times in will start and I can log in, but the computer will then lock up. The laptop will not run long enough to run the online diag." This is ticket number [redacted] . A few days later Dell told me that I reached the wrong department and I should call the service number. This ticket is still listed as being opened. On August 9th, I called the service number and talked to a service tech. She was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properly. The service tech told me that she could no longer help me and that I needed to call a different number. She told me that I wo
I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from [redacted] the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
For the previous years I have received 3-phone calls a day from various individuals who claim to be employees of Dell about a computer that I purchased years agoI have explained over times that I do not have this computer anymore and they hang up Other times I have asked to speak to a supervisor and then they hang up on me This is becoming harassing from the rude employees and I need these calls to stop Most recently I have been getting phone calls from ###-###-#### & ###-###-####
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
In July I purchased an XPSand tried to use the internet and the wifi would not workSo I called Dell support and they could not help me troubleshoot the issueSo the pc sat idle for months then in December I tried to use it again and it would not boot properly and stuck on the bios pageThen the same thing happened in the spring of Then on July 5, I talked to [redacted] (very nice and professional individual) and he was not able to satisfy my concerns with the pc I sent Dell a certified letter and email to the board of directorsThen on the week of July 18, I spoke with [redacted] about my letterHe refused to replace the pcI asked him if Dell has ever made exceptions to their warranty replacement policy and he said “yes” and explained that those decisions come from corporateI sent [redacted] a follow up email on July and have not heard back from himSo in an effort to contact corporate based on [redacted] ’s advice, on 7/20/I emailed both M
I purchased a laptop deal through Dell My order was canceled and I had it reinstated The laptop was shipped and recalled I called the customer service hotline who said my order was on hold because it was pending verification I informed the rep that I had it taken care of She said no I didn't I asked how did my order get shipped and recalled within business days She said she could reinstate my order and I asked to do so I thought everything was fine but the order didn't ship again I had to call and find out that Dell wouldn't honor the original purchase price and I would have to pay the difference I asked to cancel my order and the rep said my funding would be returned within business days It is now business days with no funding returned I have e-mail communication going to this rep within the last business days asking for an update That rep didn't respond and now I'm on the line with Dell stating that my order is still pending verification This has been the worst customer service experience I've ever had I felt so strongly that I'm writing a complaint on here I've had nothing but runarounds, long wait times, verbal and written communication with no responses to my inquiries or requests This is just terrible all around and I hope people reading this review will heed my warning DO NOT purchase anything from Dell with the expectation of any level of good, great, or even OKAY customer service Long story short, Dell messed up my order, wouldn't honor the original purchasing price, verbal and written communication of my cancelation, said they would return my funding within business days, but didn't I have to track down my funding as a consumer and have had poor customer service I'm currently on the phone with a rep right now trying to get this resolved
Dell sold me a computer that had no end of issuesWhen they offered to replace it, the replacement has had the same issuesthey have done no fewer than repairs on my system over a period of almost years I got a hold of: [redacted] in the 'Advanced Resolution Group' phone number: [redacted] ***, Extn: [redacted] , And the only solutions that he has are to replace the same parts that have already been replaced or to replace the system again
I have ordered a product on 12/8/ It has never been delivered I emailed them several times Apparently, the product has been on back-order..even tho the website says it is available for delivery and they are still taking orders for the same product After a long wait, Dell calls me and says they are wanting more money! I'm beyond disappointed and angry regarding this issue I work in the technology field and recommend companies all the time Dell has always been my number recommendation....until now I will no longer recommend Dell I have been a customer for years Never missed a payment Furnished my house with all Dell products But I can no longer say I am a happy customer Fraudulent advertising at the least
Dell has refused to fix an issue that requires simple verification of a shipping and a billing addressThey refuse to allow me to speak to a manager, and have hung up on me without verifying the completion of my order timesEach wait time is up to hoursThere are no confirmation orders, and their are no orders in queWhen customer service is contacted to make sure they do not hang up they say they will stay on the line to guarantee me it will be resolved on for them to transfer the call, not be on the line, they hang up on me, and the issue is not resolved At this point it is clear that they are refusing to complete the order
I purchased a laptop via onlineI was charged on my debit card but Dell denies the order exists
I bought a dell laptop less than a year ago and for the past months I have had several issues with itNot turning on or off properly, especially turning offComputer freezes up so that I can't continue with my work or exit from programsWhen trying to search something I get half a screen and have to wait for the rest of the screenProblems with certain programs that I have been working with for years and never had this problem with any other computersHad this reset to factory settings about a month ago and it still is no betterHad several techs call me and take control of my computer to correct issues, but no goodLost some my things that I have saved and was told by the tech that I would not lose anythingThis is suppose to have been a new computer when I bought it, but I have a feeling it is a refurbished oneThere is no way you can tell when you receive it in a box all neatly wrapped upIt would not surprise me one bit if they sold me a refurbished laptop
I bought a brand new desktop computer and after open the box, computer did not turn on going to windows I called dell and they kept me for hours until AM in the morning and could not fix the computer on the phone They decided to do an exchange but they did not even contacted me for days, when I contacted the times they started telling me that replacing the computer takes days and I asked for return and they indicated it takes up to one month to get my money back Its a disaster, what kind of junk they are sellig that does not work and to replace it they want days wait Very disappointed, still did not received my computer Bought it on June today is June 27th and still I do not know if they send it to me or not
I purchased a Dell XPS laptop for my year old son on May 31, In addition, I also purchased a two year Dell Service Agreement Unfortunately, there were problems with this computer right from the start Without going into all the detail, the biggest one was the machine overheating I have sent in this computer now three times and it still is not fixed This last overheating actually was so hot, it caused red marks on my son's back even though it was through his backpack! This is now a safety issue
I placed my order on the Dell Website on November 1st 2017, order number and the product is an Alienware RlaptopThe original estimated delivery date of my product was November 15th and I have not received my order as of today December 7th My order is shown online saying it was canceled and when I contacted the Dell customer service, no matter via phone call or online chat, those customer service people can just told me that my order was cancelled because of the "processing error"However, they can never elaborate or be more specific about what that error actually is When I chat online, the online people would say they do not have access to my order and direct me to call the modification departmentWhen I called the modification department, they were saying they do not know the reason why my order was cancelled and they could do nothing about it, and told me if I still want my order, they could forward me to the sales departmentWhen I talked to the peop
I had placed an order via dell.com for "WD Blue PC SSD WDS250G1B0A - Solid state drive - GB - internal - 2.5-inch - SATA 6Gb/s" The price point advertised on the website was USD as shown on the web page and as well as the order confirmation email that was receivedI had placed two separate orders for each (totaling 10) and both orders were terminated/cancelled due to a "pricing error." I was told and contacted by the business that if I wanted the items I had purchased to order them again but at the new price of 79.99USDI found that no department would help or honor my original orders
A return for a product that advertised wasn't in compliance
Dell Inspiron, less then a year old and still under warrantyBroken hinge not caused by poor handlingI suspect it is a problem with the design as there are numerous complaints about it online (and yes, hinges can be a weak link but I know how this particular laptop was handled)Dell refuses to repair it claiming wear and tear, etcI found their policy onlineCurrently it says even if you have best warranty coverage they will only repair hinges once a yearThey know there is a problem if they are anticipating limitsThat says to me they have gotten multiple complaints (and I see several of them listed below)Support simply transferred me to their "not under warranty" phone lineI had no interest in speaking with an outsourced repair rep to arrange shipping my laptop to, I am guessing, an outsourced repair facility and having to pay for shipping on top of servicePlan to take it some place local that does not require shipping, and who sight unseen, knew exactly what I was talking aboutWon't purchase another
My husband bought me a laptop last Christmas from DELL that I was excited about IT has NEVER worked He has called customer service many times over the year and they kept telling him things to do to see if it would work and it never wouldNEVER! I have never been able to get online, get emails, etc The computer turns on but is useless because it will not do anything I need it for I took it with me on vacation once to see if it would work in a different location and it still wouldn't work DELL should have record of multiple calls from him to try to resolve this He was told to just keep trying all their suggestions and if it never worked after trying all they suggested that we could return it but now are told we can't We have a computer that we spent over $on and have NEVER used it Not once could I use it It is a complete waste It has been almost a year of dealing with DELL to try to see if it can work and by now it is obvious it can't I have had this lapto
Bought two Dell desktops recently and had to return both. The first one is Inspiron 3650. Working initially, but couldn't turn on after a few days. Afterwards it's on and off constantly. Brought to some professional place to check. Turned 3650's PSU is not powerful enough. I had to unplug both video card and optical drive for it to work. Returned it. After a few days, bought XPS 8900 from Costco. Couldn't turn on on day 1. The power button is flashing orange. Apparently also PSU issue. Waited in Costco's return line for 1 hour to have it returned. :( Conclusion, Dell is dead. No more dell desktop any more.
Horrible horrrible customer service and responsibility to their paying customers. Absolute joke. Customer service reps sp by 8 months trying to resolve an issue and then say “I’m out of the return window” I’m out of the return window because they spent 8 months trying to fix issue after issue with no results.
I purchased a new laptop from Dell on January 8, 2016. On August first I went to Dell's web site and submitted this problem report: "It appears that the Disk drive is going bad or the drive interface is going bad. Many times it will not boot and the startup diag tells me that the drive is not there or the boot image is bad. Other times in will start and I can log in, but the computer will then lock up. The laptop will not run long enough to run the online diag." This is ticket number [redacted] . A few days later Dell told me that I reached the wrong department and I should call the service number. This ticket is still listed as being opened. On August 9th, I called the service number and talked to a service tech. She was able to get the computer to boot after about an hour, but none of the drivers were recognized, so the computer did not function properly. The service tech told me that she could no longer help me and that I needed to call a different number. She told me that I wo
I purchased this Alienware Area Ron 5/20/2014(currently under warranty), I was told at the time of purchase the item was upgradable from [redacted] the Dell rep, the Dell site also(and still) says I can upgrade the workstationI am now in the position to upgrade my computer and now being told that they don't carry the power supply that is needed to upgrade other components, the power supply is the KEY component for any further upgradeA few months ago I spoke with Dayan Desanti from Alienware tech support she also said I could upgrade the power supply from Alienware.Today I spoke with Andrew the Alienware manager he stated that they will not have the part and there is nothing he can do, he advised me that I use a third party power supply, I advised him that a third party power supply would require re-wiring the motherboard which would void the Alienware warrentyHe then adivised me that I could buy another Alienware Rwith the 1500w power supply I advised him the only reas
For the previous years I have received 3-phone calls a day from various individuals who claim to be employees of Dell about a computer that I purchased years agoI have explained over times that I do not have this computer anymore and they hang up Other times I have asked to speak to a supervisor and then they hang up on me This is becoming harassing from the rude employees and I need these calls to stop Most recently I have been getting phone calls from ###-###-#### & ###-###-####
Below is a summary of some of the emails sent from myselfI kept getting basically the same email from them Report for the director's office RE# [redacted] Incident # [redacted] I unfortunately began my journey with Dell on Feb when I ordered a Dell Laptop from [redacted] They advertised that there was no pesky hourglass to be waiting on( guess they forgot to mention the annoying circle)I blamed the circle waiting time on [redacted] (I have since apologized} On Aug 2012, I shut my laptop down for the night and it was working fine then it kicked back on to reboot and update and never worked again I called Technical Support on Aug and reported my problem and after trouble shooting with me I was told I would have to send it in for repairs and was told they would email me a labelI explained I was unable to print the label and was told I would be sent a label and the laptop would be picked up Monday or TuesdayI had to tie
In July I purchased an XPSand tried to use the internet and the wifi would not workSo I called Dell support and they could not help me troubleshoot the issueSo the pc sat idle for months then in December I tried to use it again and it would not boot properly and stuck on the bios pageThen the same thing happened in the spring of Then on July 5, I talked to [redacted] (very nice and professional individual) and he was not able to satisfy my concerns with the pc I sent Dell a certified letter and email to the board of directorsThen on the week of July 18, I spoke with [redacted] about my letterHe refused to replace the pcI asked him if Dell has ever made exceptions to their warranty replacement policy and he said “yes” and explained that those decisions come from corporateI sent [redacted] a follow up email on July and have not heard back from himSo in an effort to contact corporate based on [redacted] ’s advice, on 7/20/I emailed both M
I purchased a laptop deal through Dell My order was canceled and I had it reinstated The laptop was shipped and recalled I called the customer service hotline who said my order was on hold because it was pending verification I informed the rep that I had it taken care of She said no I didn't I asked how did my order get shipped and recalled within business days She said she could reinstate my order and I asked to do so I thought everything was fine but the order didn't ship again I had to call and find out that Dell wouldn't honor the original purchase price and I would have to pay the difference I asked to cancel my order and the rep said my funding would be returned within business days It is now business days with no funding returned I have e-mail communication going to this rep within the last business days asking for an update That rep didn't respond and now I'm on the line with Dell stating that my order is still pending verification This has been the worst customer service experience I've ever had I felt so strongly that I'm writing a complaint on here I've had nothing but runarounds, long wait times, verbal and written communication with no responses to my inquiries or requests This is just terrible all around and I hope people reading this review will heed my warning DO NOT purchase anything from Dell with the expectation of any level of good, great, or even OKAY customer service Long story short, Dell messed up my order, wouldn't honor the original purchasing price, verbal and written communication of my cancelation, said they would return my funding within business days, but didn't I have to track down my funding as a consumer and have had poor customer service I'm currently on the phone with a rep right now trying to get this resolved