My Dell XPS (9350) laptop which was tendered to the Dell facility for repair under the Dell warranty program was received back with obvious physical damage which was not present when the unit was shippedPhotographic evidence has been sent which shows that the laptop was undamaged prior to shipment as well as photos of the damage sustained while under Dell's custody No remedy has been obtained through the Dell customer support and technical support channels despite trying repeatedly for a monthDetails of this incident are as follows: Dell Technical Support SR# [redacted]
I am writing to express my dissatisfaction with Dell Customer Service. We purchased two $100 gift cards and a $50 gift card about a year ago. When I tried to use them, the two $100 cards registered $18 and $10 when applied in my shopping cart. The front line customer support team was unable to help me complete my purchase. This was my first source of frustration because it cost me the ability to take advantage of Dell's Cyber week desktop sales. The issue was not resolved in time for me to complete my purchase that week. Over the next three weeks, I made six phone calls to Dell Customer Support. The front line support team tries to be helpful, however they do not have the tools to resolve my issue. Each time, I had to wait on hold while they contacted the Gift Card Support Team. One time I was told that my request had been rejected without any explanation. Another time I was told to send in a scanned image of the back of the card. Yet another time, I was told that no one k
I placed an order for a Samsung TV on 10/30/2016. At the time of placing the order, I used two gift cards worth of $130 (25+105). The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary hold. I received a confirmation email showing the charges. Since then I hadn't received any further notification until I emailed to inquire the order status. I was told in the reply that my order was canceled due to some reason. I called and a representative named [redacted] told me that there was some authorization problem with my credit card. I certainly know that there is no problem with my credit card, which is used daily. I expressed my anger and asked about the refund of the gift cards. [redacted] suggested me to place a new order since the TV's price declined further. I agreed with him, but told him that my gift cards have zero balance now even if my order was canceled. He checked a while and then told me that I
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
On 11/27/ordered LG 65" TV Order #: [redacted] online via dell.com Subsequently, realized I should have ordered 55" insteadCalled customer care and was told to proceed ordering 55" while he cancels the 55"In full faith, ordered with order #: [redacted] Now, for days both TVs are showing up as Confirmed and today 65" was shipped COMPLAINT: PURPOSEFUL DECEPTION BY ALL CONCERNED AGENTS: Upon calling they ALWAYS promise immediate action but NO emails confirming the same is madeEven today L-confirmed sending return authorization for 65" within hr but was NOT sentAt this point : I have no option!! Case #: [redacted] DELL SHOULD NOT BE ALLOWED TO CONDUCT SUCH DECEPTIVE BUSINESS
I'm writing the Revdex.com because I'm having issues with DellI purchased a Alienware Laptop back May It came fully setup like it had been preusedIt came without a power code, and they never sent me one out until I had enough with all the issues I was having with the laptopIssues I was having was wifi cutting out, rebooting for no reason, turned it on to find it had wiped it's self after a tech had been in it updating BIOSThey fought me to return the product as it had so many issuesI was harassed after returning the computer to purchase anotherAt the time I wasn't happy with the product so I was reluctant to purchase anotherFinally after getting tired of the guy harassing meI purchased a Dell Precision I never got the 10% off the guy told me I would getI needed a certain port on it, so they guy told me to purchase the e-port docking systemI did and when I got it, I connected it and it didnt work as I was toldI called to return itThe lady told me I couldn't
we purchased a laptop for our daughter for Christmas and on 7-16-she picked up the laptop and got 2nd degree burns on her left forearm from the side vent on the laptop I called Dell first thing Monday morning and spoke with several agents before finally reaching somebody who could help me I spoke with [redacted] and he asked me to explain what happened and to upload any and all pictures and bills to him and he would start working the case immediately I told him I did not want the same laptop back because if it over heated this much to cause a burn I did not want to risk burning my house down with the same one He issued me a return FedEx sticker to send the laptop back so they could diagnose the problem and would call me before anything was done to the laptop I did as he asked I had not heard anything from [redacted] and to my surprise I received an email stating the laptop was in route back to me I had not heard from anybody as to what they did what was wrong or anything On
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
On Dec7, I ordered, by telephone, a Dell Computer, mouse, keyboard and monitor from the phone number listed at Dell.comDelivery was promised by the salesman by DecAs of Feb14, the monitor portion of that delivery has not been delivered, and no refund has been issued to my credit card despite multiple contacts via e-mail and telephone, the last being on Janto [redacted] who said he would call me back within hours with resolution to this matter Further, though I made the order by phone using MY maiing address, MY phone and MY credit card, Dell chose to ink the sale to my husband's account (presumably identified by a shared telephone number, but that number could have been anyone's given that numbers change as people move)This was a breech of privacy on Dell's part
Order number: [redacted] I ordered a computer server from Dell website on April 21, Right after placing the order, I realized that the shipping address was wrong and I called Dell service center immediatelyThe customer service got the right address from me, told me he will handle this case, and I don't need to worry about itThe ordered item was sent out on 26th and was expected to arrive on after days as I ordered shipping methodI have the name of this customer service staff However, on 4th of May which is days late than the expected arrival date, I found that the item arrived at the wrong address when I placed the order, meaning my request for changing the shipping address didn't workThe person at the wrong address didn't take the item, so it went back with the delivery personI called Dell service center again, the same staff picked up my call and told me the only option I have is to wait for another business days to receive a replacement itemI asked to speak
I placed an order on 11/24/for an item for ChristmasOn 11/30/I received a confirmation that the order shippedHowever when the order shipped I waited four days and still no tracking informationAfter numerous phone calls and follow up neither Dell or its subsidiaries knew where my package wasI requested a refund and was told I could not because the order shippedOn 12/6/I was informed after another phone call with Dell that the order was lost and they would ship me another unitThat still is not the caseI never received the order and still have requested a refund to no avail
I received a call from a Dell employee [redacted] , his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year? Why would I ever spend money on a Dell again if they do NOT even last one year?
I sent my laptop computer to Dell during its factory warranty period on separate occasions for the exact same problemEach time it was returned to me unrepairedStill not usable after the failed repair attempts, after numerous phone calls, Dell agreed to provide a "comparable exchange" for the unitI waited and waited, and continued calling Dell every few days to inquire about the status of my computer exchangeThe promised exchange was never deliveredI was offered a "take it or leave it" from Dell, offering a 3rdrepair attemptI did not "take it.'" I have been without a usable computer now for monthsDell has not provided the service as per my warrantyThe warranty has now expired and Dell tells me I have to pay for repairs through their "out of warranty" departmentI emphatically state that the unit was sent to Dell during its factory warranty periodThe computer was never repairedDell promised an exchange computerThe promised exchange was never deliveredI spe
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
I sent a request for combining my gift cards on Black Friday which request number is [redacted] At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
Purchased Alienware Laptop - 4/17/- Little more than years oldThe first year I didn't have alot of problems, nothing MajorThe 2nd year however has been a completely different storyFirst; the Motherboard was Replaced due to a Video Problem and potentially bad Monitor PortDidn't solve the problemThen the Laptop started Freezing; Hanging; and Crashing ALOT!!!! On top of that the system no longer recognized my NVIDIA Graphics Card and NVIDIA couldn't identify there even being one in the systemSo it was perceived badAt that point they requested that I send in the System to Tech LabThey replaced the Hard Drive; Fans; Graphics Card; CPUSend me my system back; and about a week later; I'm having EXACTLY the same issuesIt's gotten worse though at this point; I can't even play the games that I purchased the laptop to play because the system just freezes and crashesI've tried reaching back out and I haven't gotten any helpI've gone through Facebook DELL Page and
I paid for NEW Dell Inspiron laptop with Windows & Office H&B for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond
In December I purchased Dell Inspiron laptop computers About a month ago one of the laptops started making a clicking noise when the screen was opened and closed Since than, the screen has become harder to open and eventually the hinge on the right side of the laptop became loose The laptop will not close properly without bending the plastic on the back The power and wireless are also affected by the hinge being loose I have called Dell support and reported the issue I was informed that this is not covered by my year warranty and referred me to the out of warranty support I have researched online and have found several instances of people experiencing the same problem with the Inspiron laptop This is not a damage issue The laptop has not been dropped, kicked or otherwise misused or mishandled There is a flaw in the design Dell Technical Support is of no use as they insist that it is not covered by my warranty
My Dell XPS (9350) laptop which was tendered to the Dell facility for repair under the Dell warranty program was received back with obvious physical damage which was not present when the unit was shippedPhotographic evidence has been sent which shows that the laptop was undamaged prior to shipment as well as photos of the damage sustained while under Dell's custody No remedy has been obtained through the Dell customer support and technical support channels despite trying repeatedly for a monthDetails of this incident are as follows: Dell Technical Support SR# [redacted]
I am writing to express my dissatisfaction with Dell Customer Service. We purchased two $100 gift cards and a $50 gift card about a year ago. When I tried to use them, the two $100 cards registered $18 and $10 when applied in my shopping cart. The front line customer support team was unable to help me complete my purchase. This was my first source of frustration because it cost me the ability to take advantage of Dell's Cyber week desktop sales. The issue was not resolved in time for me to complete my purchase that week. Over the next three weeks, I made six phone calls to Dell Customer Support. The front line support team tries to be helpful, however they do not have the tools to resolve my issue. Each time, I had to wait on hold while they contacted the Gift Card Support Team. One time I was told that my request had been rejected without any explanation. Another time I was told to send in a scanned image of the back of the card. Yet another time, I was told that no one k
I placed an order for a Samsung TV on 10/30/2016. At the time of placing the order, I used two gift cards worth of $130 (25+105). The order was successfully placed, and my gift cards were charged and had zero balance, and my credit card was charged as well as a temporary hold. I received a confirmation email showing the charges. Since then I hadn't received any further notification until I emailed to inquire the order status. I was told in the reply that my order was canceled due to some reason. I called and a representative named [redacted] told me that there was some authorization problem with my credit card. I certainly know that there is no problem with my credit card, which is used daily. I expressed my anger and asked about the refund of the gift cards. [redacted] suggested me to place a new order since the TV's price declined further. I agreed with him, but told him that my gift cards have zero balance now even if my order was canceled. He checked a while and then told me that I
Please read the following emails that I am adding to the commentsIn a nutshellI sent my all in computer to Dell for repair of no power through the connection of the ac adapter and the computerDell repaired my computer per their warranty policyWhen I received my computer back there was an internal crack in the LCD screen that is prohibiting to use touch screen in that area and my speakers are not working properlyI have contacted DELL numerous times to get this resolved and they claim that I the consumer caused the damage(There is a previous crack to the LCD from a previous repair this has already been dealt with)They are wanting to charge me $to repair the computer when it was not damaged at that location on the screen when it was sent to them Here are the following emails in regards to this issueI have lost my faith in them to get this taken care of at their expense being that I believe it is a shipping in an incorrect box and packaging that caused the proble
I sent an un-damaged computer in to dell for warranty work.The computer would not boot up, but there was no physical damage.They call me and tell me the problem can be fixed, but I'll need to pay $to repair broken plastic partsI had it professionally shipped and the was no damage when it was sent
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
On 11/27/ordered LG 65" TV Order #: [redacted] online via dell.com Subsequently, realized I should have ordered 55" insteadCalled customer care and was told to proceed ordering 55" while he cancels the 55"In full faith, ordered with order #: [redacted] Now, for days both TVs are showing up as Confirmed and today 65" was shipped COMPLAINT: PURPOSEFUL DECEPTION BY ALL CONCERNED AGENTS: Upon calling they ALWAYS promise immediate action but NO emails confirming the same is madeEven today L-confirmed sending return authorization for 65" within hr but was NOT sentAt this point : I have no option!! Case #: [redacted] DELL SHOULD NOT BE ALLOWED TO CONDUCT SUCH DECEPTIVE BUSINESS
I'm writing the Revdex.com because I'm having issues with DellI purchased a Alienware Laptop back May It came fully setup like it had been preusedIt came without a power code, and they never sent me one out until I had enough with all the issues I was having with the laptopIssues I was having was wifi cutting out, rebooting for no reason, turned it on to find it had wiped it's self after a tech had been in it updating BIOSThey fought me to return the product as it had so many issuesI was harassed after returning the computer to purchase anotherAt the time I wasn't happy with the product so I was reluctant to purchase anotherFinally after getting tired of the guy harassing meI purchased a Dell Precision I never got the 10% off the guy told me I would getI needed a certain port on it, so they guy told me to purchase the e-port docking systemI did and when I got it, I connected it and it didnt work as I was toldI called to return itThe lady told me I couldn't
we purchased a laptop for our daughter for Christmas and on 7-16-she picked up the laptop and got 2nd degree burns on her left forearm from the side vent on the laptop I called Dell first thing Monday morning and spoke with several agents before finally reaching somebody who could help me I spoke with [redacted] and he asked me to explain what happened and to upload any and all pictures and bills to him and he would start working the case immediately I told him I did not want the same laptop back because if it over heated this much to cause a burn I did not want to risk burning my house down with the same one He issued me a return FedEx sticker to send the laptop back so they could diagnose the problem and would call me before anything was done to the laptop I did as he asked I had not heard anything from [redacted] and to my surprise I received an email stating the laptop was in route back to me I had not heard from anybody as to what they did what was wrong or anything On
I bought a Dell Laptop over year agoIn couple months keyboard stop working and DELL changed it under first year warrantyCouple months later it stop working again but this time they didn't changed itThey said warranty finishedIt is obvious this Laptop have keyboard problemBecause same problem occur timesNow we are using wireless keyboard I boughtThan I wanted parental control but it wasn't workingI called Dell and they said warranty finished they can't helpThey said if I reinstall again it might helpBut they didn't warn me about the KeyI tried to reinstall but it didn't workBecause it's asking KeyI called DELLThey said they cant give me Key because warranty finishThey said download online with Laptop's service tag so you will not need key but it's still asking the keyIn 1,year Laptop turn to a garbage in my handI paid bunch of money for my child's school needs but now she is using I pad to finish her homeworkThat is not fairI'm buying Dell pro
On Dec7, I ordered, by telephone, a Dell Computer, mouse, keyboard and monitor from the phone number listed at Dell.comDelivery was promised by the salesman by DecAs of Feb14, the monitor portion of that delivery has not been delivered, and no refund has been issued to my credit card despite multiple contacts via e-mail and telephone, the last being on Janto [redacted] who said he would call me back within hours with resolution to this matter Further, though I made the order by phone using MY maiing address, MY phone and MY credit card, Dell chose to ink the sale to my husband's account (presumably identified by a shared telephone number, but that number could have been anyone's given that numbers change as people move)This was a breech of privacy on Dell's part
Order number: [redacted] I ordered a computer server from Dell website on April 21, Right after placing the order, I realized that the shipping address was wrong and I called Dell service center immediatelyThe customer service got the right address from me, told me he will handle this case, and I don't need to worry about itThe ordered item was sent out on 26th and was expected to arrive on after days as I ordered shipping methodI have the name of this customer service staff However, on 4th of May which is days late than the expected arrival date, I found that the item arrived at the wrong address when I placed the order, meaning my request for changing the shipping address didn't workThe person at the wrong address didn't take the item, so it went back with the delivery personI called Dell service center again, the same staff picked up my call and told me the only option I have is to wait for another business days to receive a replacement itemI asked to speak
I placed an order on 11/24/for an item for ChristmasOn 11/30/I received a confirmation that the order shippedHowever when the order shipped I waited four days and still no tracking informationAfter numerous phone calls and follow up neither Dell or its subsidiaries knew where my package wasI requested a refund and was told I could not because the order shippedOn 12/6/I was informed after another phone call with Dell that the order was lost and they would ship me another unitThat still is not the caseI never received the order and still have requested a refund to no avail
I received a call from a Dell employee [redacted] , his accent and slurred speech was difficult to understand but his way to resolve my problems with my lap top was to tell me to take it the nearest local techI said I am a writer and have many documents that I cannot the back-up; which is what I think I should get done before I have someone get into my personal data, and the bais another feature (among many) that does not work on this computerAlso the START button does not respond along many other problemsHe claims that my issues are wear and tear and that I could send the computer to them, but that they would just send it back since it's a year oldHis first record of my call is in SeptemberThe computer is not a year oldBut even if it were, aren't computers supposed to last longer than a year? Why would I ever spend money on a Dell again if they do NOT even last one year?
I sent my laptop computer to Dell during its factory warranty period on separate occasions for the exact same problemEach time it was returned to me unrepairedStill not usable after the failed repair attempts, after numerous phone calls, Dell agreed to provide a "comparable exchange" for the unitI waited and waited, and continued calling Dell every few days to inquire about the status of my computer exchangeThe promised exchange was never deliveredI was offered a "take it or leave it" from Dell, offering a 3rdrepair attemptI did not "take it.'" I have been without a usable computer now for monthsDell has not provided the service as per my warrantyThe warranty has now expired and Dell tells me I have to pay for repairs through their "out of warranty" departmentI emphatically state that the unit was sent to Dell during its factory warranty periodThe computer was never repairedDell promised an exchange computerThe promised exchange was never deliveredI spe
I would like an explanation as to why I needed to get a new credit card issued On June 22nd I came home to find and attempted delivery notice from FedEx As I had ordered a few things on-line I assumed this was one of them and signed the delivery release slip (FedEx [redacted] ***) The next day no delivery So I called FedEx and they stated the shipment had been recalled by the sender (Dell) I thought that was odd as none of my purchases were from Dell So we checked our main CC and found a charge of around $on it from Dell We called our credit card company who asked us to call you and try and straighten it out We called your customer support number and was on hold for over an hour so we eventually hung up At this point I figured you would realize a mistake was made and reverse the charge Well on 06/I got an e-mail from UPS stating a delivery was coming and again figured it was one of my actual purchases (UPS [redacted] ) I went and looked at the stat
I sent a request for combining my gift cards on Black Friday which request number is [redacted] At that time, the custom service said it need about 5-business dayHowever until today I didn't get any useful info about my request going onEvery time I sent a email to ask for updatesYour agent just sent back a same email which is nonsenseThese gift cards are issue by you and I just ask for combine themWhy it took such a long time to do it? Or you just want to sale those cards and hope customer couldn't use it or very hard to use it?
Purchased Alienware Laptop - 4/17/- Little more than years oldThe first year I didn't have alot of problems, nothing MajorThe 2nd year however has been a completely different storyFirst; the Motherboard was Replaced due to a Video Problem and potentially bad Monitor PortDidn't solve the problemThen the Laptop started Freezing; Hanging; and Crashing ALOT!!!! On top of that the system no longer recognized my NVIDIA Graphics Card and NVIDIA couldn't identify there even being one in the systemSo it was perceived badAt that point they requested that I send in the System to Tech LabThey replaced the Hard Drive; Fans; Graphics Card; CPUSend me my system back; and about a week later; I'm having EXACTLY the same issuesIt's gotten worse though at this point; I can't even play the games that I purchased the laptop to play because the system just freezes and crashesI've tried reaching back out and I haven't gotten any helpI've gone through Facebook DELL Page and
I paid for NEW Dell Inspiron laptop with Windows & Office H&B for over months I have complained that the touchpad produced erratic behavior I have sent it to them for repairs twice and it still did not work as a tech saw while remotely viewing my computer then they sent a replace, used laptop with the wrong system (Win 8.1) the mouse pointer disappears and also freezes on top of that, Microsoft won't let me used the Office software that I bought from Dell because I installed it on the "new" laptop that it sent back to Dell only after months, they told me they would give me a new computer within the first days I started complaining well before that deadline and many times within that window now, I have a dysfunctional, old, used laptop and they have my new, used laptop even worse, I have emailed and phone called different tech reps and their support pages and they refuse to respond
In December I purchased Dell Inspiron laptop computers About a month ago one of the laptops started making a clicking noise when the screen was opened and closed Since than, the screen has become harder to open and eventually the hinge on the right side of the laptop became loose The laptop will not close properly without bending the plastic on the back The power and wireless are also affected by the hinge being loose I have called Dell support and reported the issue I was informed that this is not covered by my year warranty and referred me to the out of warranty support I have researched online and have found several instances of people experiencing the same problem with the Inspiron laptop This is not a damage issue The laptop has not been dropped, kicked or otherwise misused or mishandled There is a flaw in the design Dell Technical Support is of no use as they insist that it is not covered by my warranty