I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I purchased a Dell XPS (model 9550) from Best Buy on November 22, This laptop experienced a manufacturer defect with the battery on 11/01/ I created a customer support case (number [redacted] ) with Dell support technicians/representatives I also provided a scanned copy of the purchase receipt from Best Buy on this date With assistance from the Dell Technician, I performed a diagnostic on the laptop to confirm the battery replacement requirement via the diagnostic error code "2000-0132" I've been informed that Dell support will not honor their warranty for this purchase
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
I dont know what is going wrong in my laptopThere are lot of problems I faced since I received the laptop from the repair depot The laptop is overheating (more than it used to be) and you can feel it all over the surface The fan is making a lot of noise (consistent) The system lags after the update The speed of the laptop has been considerably decreased Microsoft office always crashing Getting slower and slower after the update and also freezing after the update The battery works for like hours and it also shows on computer how much battery is remaining(For example, if at 85% then it will show hours remaining and sometimes less Gave for repair times I am really tired and annoyed of this laptop man and the service made the laptop even horrible I am having my finals right now and this thing is screwing me over for whatsoever reason Do something about this as soon as possible
I bought a computer in early JanuaryWithin the first few days the fan kept blowing at full speed and would not stop (Heatsink issues)After three failed attempts with Dell support to fix the problem within two weeks they told me they were going to send me an exchange computerI got the new computer (Service # [redacted] ) and within the few first days it was having the same issue so within a week and after more failed attempts to fix it with Dell support, I had to send it back to them for repairWhile at repair they told be turn around should of been within daysIt was not and after the day period I asked for a refund, they said no because the request was not within the first days of purchaseI explained that I did not have the computer to evaluate it for days (first computer for about weeks and the second for about a week) and feel I should be refundedThey still denied my request Since receiving the new computer back, within a few weeks I have had to work with De
I purchased a Dell Inspiron series laptop September 8, from the Veterans Canteen at the Phoenix VA HospitalWhen setting up my laptop I was unable to use the mouse, or keys to perform any functionsI asked my brother to look into the issue, and he couldn't figure out why my laptop did not work so I called Dell October 1, to report the issueI expressed my frustrations at the laptop not being functional during it's initial setup, before any useThe representative I spoke to on the phone was able to resolve the issue, but did not inform me that I could send the laptop in for replacement within the first days after its purchase should I have any more issuesI have continued to have issues with the laptop-namely, it crashes on a regular basis while I am using itI use the laptop almost daily, and with just about every use it will crashI have called Dell to have the laptop troubleshooted, and have spent up to THREE hours on the phone with their diagnostics team
I bought a desktop from Dell in December and I have had nothing but problems with itFirst, the sales rep told me it was a new computer when I purchased but after I called to troubleshoot it they told me it was refurbishedSecond, I have spent untold hours with tech support trying to troubleshoot the computer but they can't seem to figure out what is wrong with it They had me ship the computer back to themThey even screwed that up because they had it going to a different stateI spent hours on the phone with Fedex trying to get it rerouted to the correct locationThe Dell repair center had the computer for two weeks and all they did was change the motherboardThey sent it back to me and it is doing the same thing where it just shuts off randomly by itselfThey should not have sold me a refurbished PC that they said was newI don't know what else to doI am getting absolutely no where with Dell
An absolutely horrendous experienceAfter using the products from Dell in my family and business for years, they have finally managed to completely erase all that from my memoryThis experience is one I will NEVER forgive or forgetI WILL share this on every possible social network site I can find! I WILL NEVER USE DELL AGAIN due to this experienceOn 10/I ordered a computer for my son (16)He was going to pay for 100% of itHe had issues with his card so my wife and tried to splitHer card accepted $My card rejected the $remainderI thought it was me! But no, Dell charged my card on different occasions in small amounts that totaled $2,906!!!! So, MC obviously shut my card off for fraud alert! 21X!?!?!?! Then the real fun began...on 10/I spent hours (11:30-4:30) on the phone with Dell TRYING TO PAY THEM! No successAnd, not just hours, but hours of being transferred - at least 20x! Then the end result was always the same...back to starting from scratch becasue they did not actually send me to the next level, they sent me to the start every time! If they gave their CSR's the ability to run a problem through from start to finish and OWN the issue instead of handing it off, we would not be here nowSo, it's now 10/13, I have no order number (they keep asking me for one though!) I have no computer, I have charged on my MC and they have shut it down and my son needed this yesterdayGood bye Dell - YOU SUCK! P.SI work for RealogyThey use Dell products with over 5,000+ usersWell, I will make it my mission that we no longer use them
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
I purchased a Dell Inspiron laptop from Costco on 8/14/ On 11/29/2017, I called Costco concierge services to report that one of the laptop hinges was defective and was warping and unnaturally stressing the computer case Concierge services was able to contact Dell support They had to spend minutes getting me in touch with Dell support because Dell kept wanting to transfer them to Out of Warranty support ( my laptop at the time was just over months old ) I was then connected to the appropriate support individual who tried to say that the issue was my fault for a drop I told him this was and that I could send pictures that would clearly show the defect of the hinge and prove no exterior damage I sent the photos on 11/30/requesting that they honor the warranty and fix the hinge Although I was told I would get a response the next day, I asked for a response in a follemail on 12/8/ I received an email response with the following: "Thank you for
On 2/4/at 10:44pm PST purchase order [redacted] was placed on Dell.com (please note order was for only $- $paid for with gift card, $paid for with credit card) Order should have arrived next business day, but when it didn't arrive I called into customer service This started the most ridiculous customer service experience of my life At first I was told it was a credit card issue and I spent several hours on the phone and was assured order was fixed After several more days I still didn't have my order I then decided to try email and was told to call another number After several hours they said there was an issue with the gift card I used and transferred me to another number (at which time system hung up on me) I cannot understand this Gift card expiration date was 2/4/and my order was placed at 10:46pm PST I've now spent hours on the phone, written several emails, and representatives are unwilling to help me "Unwilling" might be the wrong word
DELL diagnosed a software problem with our DELL laptop, telling us they could fix the problem but that we had to purchase a service warranty in order for them to do the repairWe purchased the service warranty on January 29, for $ We made repeated calls to the service tech line and many attempts over many hours over many days were made at repairing the issue, all of them unsuccessful at fixing our laptopAfter each call we received an email from Customer Service asking how satisfied we wereThere were many responses from us to Customer Service that we were dissatisfied with the lack of repair Eventually we were told that they could not repair it unless we purchased a copy of the operating system, which we refused to doWe saw no reason to throw good money after badThey said that they could do no more to help us, and we have an email saying so On February we made a call and
My XPS laptop is among a large number of units affected by defective batteriesAfter a similarly difficult battle last year, Dell agreed to send me a replacement battery to install myselfThis new battery has proven to also be defectiveIn attempting to obtain another replacement (which I offered to install myself and return the old battery), each Dell representative I have been put in contact with has been incredibly hostile, aggressive, and uncooperative There is clearly a trend of these agents blatantly lying to customers in order to expedite shutting down their casesEach agent will claim they have no supervisor you can speak withAs well, it is incredibly common for them to aggressively yell over you and interrupt you so you cannot explain your issue, then they will unfoundedly claim that you are being uncooperative and therefore they must end the call Two agents in particular, [redacted] (Senior Support Resolver) and [redacted] (Executive Resolver and
Warranty Deptof Dell incsold a warranty promising complete premium support for any and all issues which occur with my laptop in the next three years, including hardware, software, data recovery and accidental repair issuesThe warranty document states that accidental repair issues are only repairable once per FY year, whereas the repair agent stated explicitly that any and all issues would be taken care of
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
Order placed on Nov (Dell Order Has Been Confirmed for Order Number: [redacted] for Dell Purchase ID: [redacted] ) On receipt the machine had problems that were reported under the following ticket numbers From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] Dell service Request# [redacted] Dell service Request# [redacted]
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on). The computer hasn't worked right from day one. After finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks ago. I was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed on. In the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him only. In fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission to. I finally gave up deciding to wait to see if they did in fact fix his computer. Low an
February 9 ,I ordered a printer on the dell website. The price is $ 27.69. February 13, I received a mail from dell that delayed shipping. The same day dell mail to me that canceled my order because the price is wrong. dell company violate a treaty
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a BBB complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop. With that laptop, I ordered a subscription to Microsoft 365. I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft 365 subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft 365 subscription was indeed cancelled. I was told that yes, the subscription was canceled and I would not be billed. I received an invoice tonight for a renewal charge for the Microsoft 365 subscription that I cancelled a year ago. I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued. I even attempted to use the Chat feature online with Dell and was not
I bought a Dell laptop in March and in August it suddenly wouldn't chargeDell tried to tell me it wasn't under warranty but I didn't damage the computer, therefor I didn't think I should have to pay to fix itI finally was able get someone to look at it and they repaired itNow I am having issues again with it not charging againI have tried contacting the man I worked with the first time twice and he won't respond to my emails, I know he gets them because I get his out of office
I purchased a Dell XPS (model 9550) from Best Buy on November 22, This laptop experienced a manufacturer defect with the battery on 11/01/ I created a customer support case (number [redacted] ) with Dell support technicians/representatives I also provided a scanned copy of the purchase receipt from Best Buy on this date With assistance from the Dell Technician, I performed a diagnostic on the laptop to confirm the battery replacement requirement via the diagnostic error code "2000-0132" I've been informed that Dell support will not honor their warranty for this purchase
I order a brand new 65" LG TV from Dell I received a refurbished samsung when I received the correct replacement TV, the screen was broken when I received my 2nd replacement TV that screen was also broken I canceled the order completely and Dell still shipped a 3rd replacement they won't issue me a credit until they receive the TV back from the shipping company (Pilot) there has been "delay" after "delay" I have had agents refuse to connect me with their manager and hang up on me It has now been a month and the issue still has not been resolved
I dont know what is going wrong in my laptopThere are lot of problems I faced since I received the laptop from the repair depot The laptop is overheating (more than it used to be) and you can feel it all over the surface The fan is making a lot of noise (consistent) The system lags after the update The speed of the laptop has been considerably decreased Microsoft office always crashing Getting slower and slower after the update and also freezing after the update The battery works for like hours and it also shows on computer how much battery is remaining(For example, if at 85% then it will show hours remaining and sometimes less Gave for repair times I am really tired and annoyed of this laptop man and the service made the laptop even horrible I am having my finals right now and this thing is screwing me over for whatsoever reason Do something about this as soon as possible
I bought a computer in early JanuaryWithin the first few days the fan kept blowing at full speed and would not stop (Heatsink issues)After three failed attempts with Dell support to fix the problem within two weeks they told me they were going to send me an exchange computerI got the new computer (Service # [redacted] ) and within the few first days it was having the same issue so within a week and after more failed attempts to fix it with Dell support, I had to send it back to them for repairWhile at repair they told be turn around should of been within daysIt was not and after the day period I asked for a refund, they said no because the request was not within the first days of purchaseI explained that I did not have the computer to evaluate it for days (first computer for about weeks and the second for about a week) and feel I should be refundedThey still denied my request Since receiving the new computer back, within a few weeks I have had to work with De
I purchased a Dell Inspiron series laptop September 8, from the Veterans Canteen at the Phoenix VA HospitalWhen setting up my laptop I was unable to use the mouse, or keys to perform any functionsI asked my brother to look into the issue, and he couldn't figure out why my laptop did not work so I called Dell October 1, to report the issueI expressed my frustrations at the laptop not being functional during it's initial setup, before any useThe representative I spoke to on the phone was able to resolve the issue, but did not inform me that I could send the laptop in for replacement within the first days after its purchase should I have any more issuesI have continued to have issues with the laptop-namely, it crashes on a regular basis while I am using itI use the laptop almost daily, and with just about every use it will crashI have called Dell to have the laptop troubleshooted, and have spent up to THREE hours on the phone with their diagnostics team
I bought a desktop from Dell in December and I have had nothing but problems with itFirst, the sales rep told me it was a new computer when I purchased but after I called to troubleshoot it they told me it was refurbishedSecond, I have spent untold hours with tech support trying to troubleshoot the computer but they can't seem to figure out what is wrong with it They had me ship the computer back to themThey even screwed that up because they had it going to a different stateI spent hours on the phone with Fedex trying to get it rerouted to the correct locationThe Dell repair center had the computer for two weeks and all they did was change the motherboardThey sent it back to me and it is doing the same thing where it just shuts off randomly by itselfThey should not have sold me a refurbished PC that they said was newI don't know what else to doI am getting absolutely no where with Dell
An absolutely horrendous experienceAfter using the products from Dell in my family and business for years, they have finally managed to completely erase all that from my memoryThis experience is one I will NEVER forgive or forgetI WILL share this on every possible social network site I can find! I WILL NEVER USE DELL AGAIN due to this experienceOn 10/I ordered a computer for my son (16)He was going to pay for 100% of itHe had issues with his card so my wife and tried to splitHer card accepted $My card rejected the $remainderI thought it was me! But no, Dell charged my card on different occasions in small amounts that totaled $2,906!!!! So, MC obviously shut my card off for fraud alert! 21X!?!?!?! Then the real fun began...on 10/I spent hours (11:30-4:30) on the phone with Dell TRYING TO PAY THEM! No successAnd, not just hours, but hours of being transferred - at least 20x! Then the end result was always the same...back to starting from scratch becasue they did not actually send me to the next level, they sent me to the start every time! If they gave their CSR's the ability to run a problem through from start to finish and OWN the issue instead of handing it off, we would not be here nowSo, it's now 10/13, I have no order number (they keep asking me for one though!) I have no computer, I have charged on my MC and they have shut it down and my son needed this yesterdayGood bye Dell - YOU SUCK! P.SI work for RealogyThey use Dell products with over 5,000+ usersWell, I will make it my mission that we no longer use them
I purchased my laptop in August and recently I had issues with the screenI called tech support for help and they try to solve the issue over the phoneThey finally came up with the conclussion that all I needed was to replace the screen and that there was not an issue with the motherboardThey sent a tech to repair the screen and on the first visit he realized they orderded the wrong partHe them returned for a second time and agian he had the wrong part againCame out a 3rd time wrong part again but this time he detroyed the motherboard as well as as the outer part of my laptop and informed me that he needed to order the part for the screen as well as the motherboardI have been trying for dell to exchange my laptop but not only are they refusing but I have not had anyone done the repair to my laptopThis has been ongoing for weeks nowI use this laptop for business and I have lost money, time and my saved filesPlease advise as to what kind of action I could take t
I purchased a Dell Inspiron laptop from Costco on 8/14/ On 11/29/2017, I called Costco concierge services to report that one of the laptop hinges was defective and was warping and unnaturally stressing the computer case Concierge services was able to contact Dell support They had to spend minutes getting me in touch with Dell support because Dell kept wanting to transfer them to Out of Warranty support ( my laptop at the time was just over months old ) I was then connected to the appropriate support individual who tried to say that the issue was my fault for a drop I told him this was and that I could send pictures that would clearly show the defect of the hinge and prove no exterior damage I sent the photos on 11/30/requesting that they honor the warranty and fix the hinge Although I was told I would get a response the next day, I asked for a response in a follemail on 12/8/ I received an email response with the following: "Thank you for
On 2/4/at 10:44pm PST purchase order [redacted] was placed on Dell.com (please note order was for only $- $paid for with gift card, $paid for with credit card) Order should have arrived next business day, but when it didn't arrive I called into customer service This started the most ridiculous customer service experience of my life At first I was told it was a credit card issue and I spent several hours on the phone and was assured order was fixed After several more days I still didn't have my order I then decided to try email and was told to call another number After several hours they said there was an issue with the gift card I used and transferred me to another number (at which time system hung up on me) I cannot understand this Gift card expiration date was 2/4/and my order was placed at 10:46pm PST I've now spent hours on the phone, written several emails, and representatives are unwilling to help me "Unwilling" might be the wrong word
DELL diagnosed a software problem with our DELL laptop, telling us they could fix the problem but that we had to purchase a service warranty in order for them to do the repairWe purchased the service warranty on January 29, for $ We made repeated calls to the service tech line and many attempts over many hours over many days were made at repairing the issue, all of them unsuccessful at fixing our laptopAfter each call we received an email from Customer Service asking how satisfied we wereThere were many responses from us to Customer Service that we were dissatisfied with the lack of repair Eventually we were told that they could not repair it unless we purchased a copy of the operating system, which we refused to doWe saw no reason to throw good money after badThey said that they could do no more to help us, and we have an email saying so On February we made a call and
My XPS laptop is among a large number of units affected by defective batteriesAfter a similarly difficult battle last year, Dell agreed to send me a replacement battery to install myselfThis new battery has proven to also be defectiveIn attempting to obtain another replacement (which I offered to install myself and return the old battery), each Dell representative I have been put in contact with has been incredibly hostile, aggressive, and uncooperative There is clearly a trend of these agents blatantly lying to customers in order to expedite shutting down their casesEach agent will claim they have no supervisor you can speak withAs well, it is incredibly common for them to aggressively yell over you and interrupt you so you cannot explain your issue, then they will unfoundedly claim that you are being uncooperative and therefore they must end the call Two agents in particular, [redacted] (Senior Support Resolver) and [redacted] (Executive Resolver and
Warranty Deptof Dell incsold a warranty promising complete premium support for any and all issues which occur with my laptop in the next three years, including hardware, software, data recovery and accidental repair issuesThe warranty document states that accidental repair issues are only repairable once per FY year, whereas the repair agent stated explicitly that any and all issues would be taken care of
Purchased a Dell XPS in April of this year, custom ordered it off the website From the beginning, the computer had issues with the docking station, not recognizing and losing connection constantly with external monitors After receiving a new dock, etc, problem still not resolved Then, a Dell Update was applied to my computer and made it impossible for me to even log in to the pc Returned laptop for repair, first time the beginning of February Warranty is in full effect until April It was returned to me with the operating system "reinstalled", but not fixed, and the docking issue was worse than ever The few times I could log in (the operating system error makes that hit or miss, I have to restart the computer until it finally lets me log in), the docking station would only recognize one monitor, and only as a duplicate monitor, it would not extend the desktop display I wrote back, telling ***, my contact at support that it wasn't fixed - and several days l
Order placed on Nov (Dell Order Has Been Confirmed for Order Number: [redacted] for Dell Purchase ID: [redacted] ) On receipt the machine had problems that were reported under the following ticket numbers From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] From Dell Technical Support | Ref - Service Request Number : [redacted] RE: Re: From Dell Technical Support | Ref - Service Request Number : [redacted] Dell service Request# [redacted] Dell service Request# [redacted]
I have been a customer of Dell for almost yearsI ordered a laptop from Dell on 1/14/I received it on 1/18/After three weeks, I started having power problemsI contacted customer service and after many attempts I finally got a tech on the line who tried to diagnose the problemHe applied some fixes but said he found no problem with the batteryAfter we hung up, my rebooted computer said it didn't recognize the A/C adapterI told him that was one of the error messages I'd been gettingNo one offered an exchange or return, so after several attempts at chat, email, phone, I decided to put in a return requestNothing happenedI called, chatted and emailed againFinally, on Monday 2/18/16, I got a rep on the phone who said she saw all my communications via chat, email, phone and that no one had offered me a chance to return itShe said she was going to initiate this and I would receive a return label from UPS in 24-hoursI never received itI emailed backThey sai
We purchased a laptop for my son (we are homeschoolers so he needs it to do his work on). The computer hasn't worked right from day one. After finally getting overly frustrated with it and fifteen hours on the phone with Dell trying to fix it I called again two weeks ago. I was greeted by a representative that was incredibly rude and kept telling me that I was only allowed to speak when I was spoken to as well as I was threatening him because I was going to call the Attorney General's office if they couldn't help me .He finally agreed for us to send the computer back in with a week turnaround time of which we agreed on. In the meantime I attempted to contact Dell again to file a complaint on his behavior and was told I had to deal with him only. In fact, he called me back and wanted to argue with me on why I was complaining on him and again told me I was to "be quiet unless" he gave me permission to. I finally gave up deciding to wait to see if they did in fact fix his computer. Low an
February 9 ,I ordered a printer on the dell website. The price is $ 27.69. February 13, I received a mail from dell that delayed shipping. The same day dell mail to me that canceled my order because the price is wrong. dell company violate a treaty
Dec 2016, I ordered a piece of junk laptop from Dell - which I had to file a BBB complaint about because Dell would not honor the price they quoted me for the trade in laptop to put towards the purchase price of the new junk laptop. With that laptop, I ordered a subscription to Microsoft 365. I returned that laptop about a week or so after I received it, and when I returned the laptop I cancelled my Microsoft 365 subscription, and later followed up with Dell Customer Care to confirm that the laptop was being refunded and my Microsoft 365 subscription was indeed cancelled. I was told that yes, the subscription was canceled and I would not be billed. I received an invoice tonight for a renewal charge for the Microsoft 365 subscription that I cancelled a year ago. I spent almost an hour on the phone - over several phone calls - with Dell customer care trying to get the subscription cancelled and a refund issued. I even attempted to use the Chat feature online with Dell and was not