applied for credit, was approved, order a product, it was to be delivered on the 12th, today I call and they put a credit hold on the account, couldn't give a reason why but said order was not being processed to be filled, I spent several hours on the phone with them, then was hung up on (and no I was very polite) then since I kept getting the run around on the phone I tried the on-line chat only to be given more of the run around, This is by far the MOST negative, disappointing and down right horrible experience I have ever had as a consumer completely horrible
as of August 15th, , I have been having issues with DELL honoring their Warranty agreement first it was honoring it , ALL togather, which was resolved after I contacted Revdex.com, now its DELL just putting me on endless holds, transfering me from one department, to another, to another., etcand again with endless holds the issue I have now, is a very simple one, and relates to the one from 8/15/ when a second DELL technician visited my apartment, to fix my Mouse Pad issue, he forgot or disregarded , to screw ALL the screws , of my back panel of my Dell XPS laptop since I rarely move my laptop, I didn't notice this issue until about two weeks ego since then I have tried contacting DELL directly numerous times, with no help, and an endless and never ending holds and musical chairs of departments this is a nothing problem, all I need is THREE SCREWS , for my back panel, I don't even need a technician to come over, and I can do it myself but DELL fro some reason is m
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation
Sales team is unable to deliver on the committed transaction and unpleasant experience throughout the process.Please pass message to Dell: Hi Management Team, Re: Order # [redacted] My name is [redacted] ***, and I just wanted to express my unpleasant experience with the level of service I have received from your customer service / sales team so far. From a timeline of event: 1) Nov 24th, 2017 (12:30PM EST) – I have placed an order for Samsung 65 Inch 4K Ultra HD Smart TV - UN65MU6290F and understand from the transaction that the shipping date would be 3-5 business days and no-where on the screen or invoice did it state the product was in backorder or such, I gave you guys my business and was absolutely confident in your sales team to deliver the product. My other option was to simply purchase it at Best Buy Canada for the exact same price point for the exact same TV during Black Friday, which in hindsight would’ve been a much better option for my family. 2) Nov 28th, 2017 (4:55PM
I bought a computer from them and received it 1/6/2016 and it has had nothing but problems . It was sent back twice and fixed and when I get it back it works fine for one or two days and then it is slow it blacks out on me and takes for ever to load , I have tried to get a hold of them and they will not return my emails. L am very unhappy with the way they are being and the Dell tec. that I spoke to told me to talk to no one but him and he will not return my emails and when I try to call him I cant get through to anyone
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchased a Dell laptop on 9/14/2016, the order number is [redacted] The laptop was never delivered and I only received a partial refundI have contacted Dell four times to get full refund and no resultNow Dell put my account on hold and ask me to call their customer service to verify my accountI tried few times and no luck to get hold with anyone thereIt's such a simple business proceed, I paid fully for the laptop, Dell didn't deliver, then Dell should give me full refund, why they make it so difficult? it has been two and half month, I am tired of chasing them for the refund and hope Revdex.com can help me to resolve this issueThank you so much [redacted]
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
Purchased a Dell XPS laptop (service tag [redacted] ) in addition to premium warranty computer developed issue with USB ports not recognizing any devise that plugs in Dell customer service was contacted and worked on the issue for three and a half solid days and could not fix the issue their last attempt to reload Office back onto the computer, as a solution, ended with a frozen SSD the computer was shipped to Dell's hardware Depot in Houston, TX for repair Instead of now repairing the original problem (the USB port not working) and the damaged Solid State Drive (SSD) which was caused by the Dell Technical Support Specialist in India, they only replaced the SSD the computer was returned with the original issue of USB port malfunction not fixed Dell Technical Support Specialist stated they will have to reload the Windows 10, Adobe Photoshop and Adobe Element and MacAfee antivirus back onto the computer for it to work I agreed and we set up an appointment for a call to
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
Purchased a brand new Dell laptop directly from the manufactures website in January of this calendar yearThe laptop had recently failed to charge so I sent it in under warranty to be fixedI was given an estimated days for turn aroundAfter being sent a confirmation letter E-mail entailing the details of the repair, I made note to them that they had my return address incorrectI provided them the correct address and they apologized and promised to correct it before it was received for repairThe address was never changed and the laptop was then sent out to the wrong addressAfter I made numerous calls to Dell regarding the location of my laptop I was told the case was escalated and would need to be handled by Dell's corporate office and that I would be contacted in days time from my original callI waited patiently for a call for days before I had to call again to address my laptopThis time in an attempt to directly contact Dell's corporate office myself I called a dif
I purchased a 2nlaptop/tablet on 1/5/from [redacted] via chatI also purchased an additional accident warrantyTotaling $I have never had in my possession a working 2nsince that purchaseThey have sent my the wrong product or a broken product times in the last months I want to return the unit I have for a full refund of the $ Dell refuses I have over emails covering all that I have gone throughIn addition I have spent countless hours on the phone with many Dell representativesI even have a twitter message exchange with @dellcares I have not received what I purchased
I bought computers in FebruaryOne had a hard drive go out somewhere around a monthThe other now has had the hard drive go outI received the new hard drive and replaced it myself only for the operating system to not loadWhen I called back, they told me I would need to go buy a flash drive to download a new copy and then installWhen I expressed concern, I was told that was the only wayI proceeded to contact Dell through Facebook and then received another call backHe proceeded to try to read me the emailI stopped him and told him that I know how to read, that wasn't the problemThat I should not have to spend my own money to fix a warrantee issueHe tried to talk over me the entire time and eventually had the nerve to tell me to shut up and then mock the fact that I said I could readI have never been so insulted by a customer service representative or deal with a company that is so unwilling to stand behind their productBecause of all of the issues, the challenges
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I bought a Dell Laptop on February 27thThe computer would just shut off after only a month of use I contacted Dell support and was told a box would be sent to my address for me to ship the computer back After getting my conformation email, my address, phone number and last name were incorrect I called back and resolved that issue and was informed a box would arrive within business days After waiting 3-days I called Dell back again and was informed it was cancelled for one reason or another That problem was resolved and I was promised a box in business days Waited business days and had to call back once again This time asking to speak with a manager, the manager arranged for a Dell technician to come to my house to repair the computer on site The technician replaced the hard drive The technician left my property after installation and my computer still was not functioning I call Dell once again and had to fight my case that the computer was still not workin
I purchased a dell laptop in jan from a [redacted] store within the first month I had a problem and called tech support after being on the phone with them for over 1/hours the tech said they were aware of an issue but there would not be a fix untill after july of so I waited untill after july to try a resolve the problemsand after no responce from them I again call tech support and again they took control of the laptop and suggested to do a hard reset which they didand it still did not fix the problems with the laptopthey wanted to charge me $tfor a software to see if that would fix the problem I refused to pat the warrenty since the first tech told me it was aproblem they were aware ofi again tryed to call tech support and again all they wanted to do was charge a warranty fee to see if that would fix the problemand now the warranty epires in weeks and the refuse to do any thing about with out charging me a $warranty to see if that will fix the proble
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
I purchased a Dell Inspiron Touch Screen 2-in-laptop from BestBuy a while ago for personal & home usage After using it for 6-months or so, laptop screen started showing some kind of discoloration I contacted Dell Customer Support and reported the issue Since its hardware related issue, I was asked to ship the laptop to Dell repair center for fixing LCD screen was replaced free of cost as my laptop is still under manufacturer's warranty After few months of usage, "touch" functionality stopped working and faced "ghost" touch issue making laptop almost non-usable By this time manufacturer's warranty was expired I contacted Dell Customer Support and reported the issue Since they can't identify the root cause remotely, I was asked to ship the laptop to repair center and also told $for diagnostics PLUS any hardware replacement costs I agreed upon the price and shipped the laptop I was told LCD screen went bad and it requires replacement and cost is $ I
I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that
applied for credit, was approved, order a product, it was to be delivered on the 12th, today I call and they put a credit hold on the account, couldn't give a reason why but said order was not being processed to be filled, I spent several hours on the phone with them, then was hung up on (and no I was very polite) then since I kept getting the run around on the phone I tried the on-line chat only to be given more of the run around, This is by far the MOST negative, disappointing and down right horrible experience I have ever had as a consumer completely horrible
as of August 15th, , I have been having issues with DELL honoring their Warranty agreement first it was honoring it , ALL togather, which was resolved after I contacted Revdex.com, now its DELL just putting me on endless holds, transfering me from one department, to another, to another., etcand again with endless holds the issue I have now, is a very simple one, and relates to the one from 8/15/ when a second DELL technician visited my apartment, to fix my Mouse Pad issue, he forgot or disregarded , to screw ALL the screws , of my back panel of my Dell XPS laptop since I rarely move my laptop, I didn't notice this issue until about two weeks ego since then I have tried contacting DELL directly numerous times, with no help, and an endless and never ending holds and musical chairs of departments this is a nothing problem, all I need is THREE SCREWS , for my back panel, I don't even need a technician to come over, and I can do it myself but DELL fro some reason is m
Online order extremely botched: I ordered a computer and accessoriesThe Dell order system broke it up into two orders and sent the request for payment out and it was declinedI called my VISA and they took care of the holdNo problem so farHowever, Dell continued to keep the order on hold for three days (they state it only takes two)During that time, the dell system authorized separate payments for ordersMy $2,order became nearly $6,Fortunately, I was able to cancel the order, but the charges are still holding my fundsI could not get a straight answer on any of this through Dell thanks to the order number never being issued after the purchase IDSo the agents cannot track something they have no record of I have never had any kind of problem with any other business online or at a storeUnless this situation is handled quickly and personally, I will NEVER be a repeat customer of Dell and will tell everyone I know from now until the day I die, that this is the worst business situation I have ever been inI do not plan on buying dell or supporting businesses who use dellTotally unacceptable situation
Sales team is unable to deliver on the committed transaction and unpleasant experience throughout the process.Please pass message to Dell: Hi Management Team, Re: Order # [redacted] My name is [redacted] ***, and I just wanted to express my unpleasant experience with the level of service I have received from your customer service / sales team so far. From a timeline of event: 1) Nov 24th, 2017 (12:30PM EST) – I have placed an order for Samsung 65 Inch 4K Ultra HD Smart TV - UN65MU6290F and understand from the transaction that the shipping date would be 3-5 business days and no-where on the screen or invoice did it state the product was in backorder or such, I gave you guys my business and was absolutely confident in your sales team to deliver the product. My other option was to simply purchase it at Best Buy Canada for the exact same price point for the exact same TV during Black Friday, which in hindsight would’ve been a much better option for my family. 2) Nov 28th, 2017 (4:55PM
I bought a computer from them and received it 1/6/2016 and it has had nothing but problems . It was sent back twice and fixed and when I get it back it works fine for one or two days and then it is slow it blacks out on me and takes for ever to load , I have tried to get a hold of them and they will not return my emails. L am very unhappy with the way they are being and the Dell tec. that I spoke to told me to talk to no one but him and he will not return my emails and when I try to call him I cant get through to anyone
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchased a Dell laptop on 9/14/2016, the order number is [redacted] The laptop was never delivered and I only received a partial refundI have contacted Dell four times to get full refund and no resultNow Dell put my account on hold and ask me to call their customer service to verify my accountI tried few times and no luck to get hold with anyone thereIt's such a simple business proceed, I paid fully for the laptop, Dell didn't deliver, then Dell should give me full refund, why they make it so difficult? it has been two and half month, I am tired of chasing them for the refund and hope Revdex.com can help me to resolve this issueThank you so much [redacted]
I do not understand how this company can hold an A+ rating with the Revdex.com with so many negative complaintsI purchased two Dell Inspiron in laptops in February and received them in MarchIn the beginning of May my wife's lap top suffered a complete hard drive failureShe immediately submitted a service request but we never received a response from themI called them this morning 6/nearly a week after the initial request and was told it was never processedThey then requested we send the computer back in our own box and did not offer one until I told them I did not have oneLiterally three hours after that call my computer suffered the same catastrophic hard drive failureI contacted Dell when I arrived home from work at pm and told them that my computer was now experiencing the same issueI stated the product is clearly defective and I would like to return both and receive a refundThey told me no refund would be issued because my products are over days oldThey then stated they would send me the part to replace myselfThen at 11:pm they called me back to advise they could not send me the replacement part because it is to fragile for me to replace myselfSo I will have to send it to them for repairsThey have offered no compensation for my inconvience in any formHorrible products, horrible service, horrible company
I have purchased Dell computers in less than months and all three have defective wifi cardsI discovered the problem with the first computer after the warranty period endedThe second computer was repaired under warranty flawlesslyThe third computer was damaged in transit to the repair facility to have the wifi issue resolved while still under warranty I have been communicating with Dell on this issue since May and now they tell me they cannot / will not submit a freight claim on the broken screenThey continue to insist that I pay to have it repairedThey say it is consumer inflicted damage as if I sent them a computer with a broken screen in addition to the defective wifi card without telling them about the broken monitor
Purchased a Dell XPS laptop (service tag [redacted] ) in addition to premium warranty computer developed issue with USB ports not recognizing any devise that plugs in Dell customer service was contacted and worked on the issue for three and a half solid days and could not fix the issue their last attempt to reload Office back onto the computer, as a solution, ended with a frozen SSD the computer was shipped to Dell's hardware Depot in Houston, TX for repair Instead of now repairing the original problem (the USB port not working) and the damaged Solid State Drive (SSD) which was caused by the Dell Technical Support Specialist in India, they only replaced the SSD the computer was returned with the original issue of USB port malfunction not fixed Dell Technical Support Specialist stated they will have to reload the Windows 10, Adobe Photoshop and Adobe Element and MacAfee antivirus back onto the computer for it to work I agreed and we set up an appointment for a call to
I bought a laptop from Dell around December 20, I paid for the laptop with two different payment methods, 1,with my Dell Credit account and 1,with a personal Master Card I received a defective laptop and Dell agreed for me to return it, which I did following Dell instructionsThe laptop was returned before the end of December After I returned the laptop I received only a partial credit from DellI received a credit of 1,into my Dell Credit account, but I never received a credit for 1,into my Master CardI have called Dell countless times and have been constantly transferred without any one fixing the issueDell has had my money for more than three months now
Purchased a brand new Dell laptop directly from the manufactures website in January of this calendar yearThe laptop had recently failed to charge so I sent it in under warranty to be fixedI was given an estimated days for turn aroundAfter being sent a confirmation letter E-mail entailing the details of the repair, I made note to them that they had my return address incorrectI provided them the correct address and they apologized and promised to correct it before it was received for repairThe address was never changed and the laptop was then sent out to the wrong addressAfter I made numerous calls to Dell regarding the location of my laptop I was told the case was escalated and would need to be handled by Dell's corporate office and that I would be contacted in days time from my original callI waited patiently for a call for days before I had to call again to address my laptopThis time in an attempt to directly contact Dell's corporate office myself I called a dif
I purchased a 2nlaptop/tablet on 1/5/from [redacted] via chatI also purchased an additional accident warrantyTotaling $I have never had in my possession a working 2nsince that purchaseThey have sent my the wrong product or a broken product times in the last months I want to return the unit I have for a full refund of the $ Dell refuses I have over emails covering all that I have gone throughIn addition I have spent countless hours on the phone with many Dell representativesI even have a twitter message exchange with @dellcares I have not received what I purchased
I bought computers in FebruaryOne had a hard drive go out somewhere around a monthThe other now has had the hard drive go outI received the new hard drive and replaced it myself only for the operating system to not loadWhen I called back, they told me I would need to go buy a flash drive to download a new copy and then installWhen I expressed concern, I was told that was the only wayI proceeded to contact Dell through Facebook and then received another call backHe proceeded to try to read me the emailI stopped him and told him that I know how to read, that wasn't the problemThat I should not have to spend my own money to fix a warrantee issueHe tried to talk over me the entire time and eventually had the nerve to tell me to shut up and then mock the fact that I said I could readI have never been so insulted by a customer service representative or deal with a company that is so unwilling to stand behind their productBecause of all of the issues, the challenges
Two weeks ago, I spent the day downloading photos from my recent trip to my computer hard drive Towards the head, my computer starting getting a little slow so I restarted my computerSo the transfer to my bahard drive wouldn't be as slowWhen I did that I suddenly had all sorts of errors I ran the disgonstics and got back some hard drive issues and apparently it need to be replaced Dell sent me a replacement hard drive When I opened the computer, I found that Dell only put two of the three screws that are meant to hold the hard drive in place Along with missing a screw, I found that the screws were not tight and the hard drive spent the last months wiggling around in my computer I have video of this that I took of this Due to the fact that Dell did not install the hard drive correctly it was damaged and I never had a chance to back up a days worth of data
I bought a Dell Laptop on February 27thThe computer would just shut off after only a month of use I contacted Dell support and was told a box would be sent to my address for me to ship the computer back After getting my conformation email, my address, phone number and last name were incorrect I called back and resolved that issue and was informed a box would arrive within business days After waiting 3-days I called Dell back again and was informed it was cancelled for one reason or another That problem was resolved and I was promised a box in business days Waited business days and had to call back once again This time asking to speak with a manager, the manager arranged for a Dell technician to come to my house to repair the computer on site The technician replaced the hard drive The technician left my property after installation and my computer still was not functioning I call Dell once again and had to fight my case that the computer was still not workin
I purchased a dell laptop in jan from a [redacted] store within the first month I had a problem and called tech support after being on the phone with them for over 1/hours the tech said they were aware of an issue but there would not be a fix untill after july of so I waited untill after july to try a resolve the problemsand after no responce from them I again call tech support and again they took control of the laptop and suggested to do a hard reset which they didand it still did not fix the problems with the laptopthey wanted to charge me $tfor a software to see if that would fix the problem I refused to pat the warrenty since the first tech told me it was aproblem they were aware ofi again tryed to call tech support and again all they wanted to do was charge a warranty fee to see if that would fix the problemand now the warranty epires in weeks and the refuse to do any thing about with out charging me a $warranty to see if that will fix the proble
HelloI got brand new Alienware Rthat has problems with keyboard and touchpadNext day I told about everything to techsupport and they made new order, so that laptop replaced for another one that I got weeks agoThe new one also has a problem with the keyboard plus it came to me dirty, with broken plastic frame around screen, scratches on the case and battery capacity only 98%Looks like as used laptopI told again about everything to the techsupport and they said we won't replace it anymore, we can only fix it, and in couple days, a guy from techsupport said - Ok, we will replace the screen, but screen is fine, I got another issuesThis is a gift and I can't give it someone, it is shame to spend so much and get broken laptop I had couple laptops from Dell and it was perfect (that's why I choose Dell actually), but this is something new to meHow can I trust Dell after all of this? You can check photos here: [redacted] Probably you can't see eve
I purchased a Dell Inspiron Touch Screen 2-in-laptop from BestBuy a while ago for personal & home usage After using it for 6-months or so, laptop screen started showing some kind of discoloration I contacted Dell Customer Support and reported the issue Since its hardware related issue, I was asked to ship the laptop to Dell repair center for fixing LCD screen was replaced free of cost as my laptop is still under manufacturer's warranty After few months of usage, "touch" functionality stopped working and faced "ghost" touch issue making laptop almost non-usable By this time manufacturer's warranty was expired I contacted Dell Customer Support and reported the issue Since they can't identify the root cause remotely, I was asked to ship the laptop to repair center and also told $for diagnostics PLUS any hardware replacement costs I agreed upon the price and shipped the laptop I was told LCD screen went bad and it requires replacement and cost is $ I
I recently purchased a Dell Inspiron 14” Series computer (model)The product overview has no mention that it is virtually in possible to increase the Hard Drive spaceI understand that it comes equipped with a Gb eMMC Hard Drive (HD) however, what are my options for an upgrade? I spoke with customer service and they informed me that I could install a SATA HD So I purchased one After arrival, I couldn't start the installation due to not having a bracket and cable Which should have been mentions while I was purchasing the HDContacted TECH support who informed me that I need the bracket and cable and transferred me to Customer service, again After speaking with Customer service again, they sold me a bracket and cable After receiving all items, I started the installation only to find that there was no port on the mother board for the installation I called, on the phone, Dell support and spoke with three reps, all of who had terrible English It was at that