Our law firm has been purchasing Dell computers for our office for over years and have spent 10s of 1000s of dollars doing so This year we purchased two new desktops on Dell financing After receiving the computers which came with Windows we realized that it was not compatible with our law firm billing program We called our small/medium business sales rep, Caleb Dunn, who indicated that he would get return labels sent out and a credit to our account At that time, we also ordered Dells with Windows which are compatible with our billling systems Even after recieiving a confirming email that our account has been credited, it is still showing on our Dell billing statement Countless phone calls to India and wasted time, there is still no resolution and at this point our sales rep, who was more than happy to help us when we were spending money, is completely ignoring all emails and phone calls (voicemails, because he never answers.) I don't think I have ever had worse customer service in my 20+ years in the legal industry There is so much more to the story but I am tired of wasting time on this matter
The issue is with a monitorThey advertise that the monitor has a 165hz mode, but when in use, the 165hz causes the screen to flickerTheir tech support always offers a refurbished replacement, but they all have the same problemI've already received 2+ replacements and they all suffer the same problemThe 165hz mode is flawed in the Dell s2417dg monitor and requires you to use a menu "overclock" mode that makes the monitor unstable
December I accepted an offer from Dell for service on my computer for three yearsThe cos was $I later changed my mind and emailed Dell to cancel the orderI was told to call another department to have the order cancelledI called the number several times, each time I was put on hold for a long period of time until the battery in my phone diedEach time I informed Dell by emailIn January they said a ticket for cancellation had been issuedMarch I emailed Dell again, the charge had not been removedThey called me and said the charge would be removed in 3-daysAs of my April bill I have not received a refund plus they charged me $late fee and my payment was on timeThey also wanted to charge me $for errors they said they received from my computer but they demanded a Master Card or a VisaI refusedAs it stands I am covered for repairs so why are they asking for more money and why didn't they charge my Dell account? I would like answers
Dell pushed an update that I accepted, which negatively impacted my hard driveThe computer is now unusable and the hard drive needs to be replacedI no longer have warranty but as it was a dell update that was pushed I expected Dell to help meInstead they passed me to different customer service reps in two different countries asking me the same questions each time, and now expect to charge me $for an error that occurred because of their pushA push that slowed down my computer significantly until I acceptedWhen I explained that this didn't seem fair as it was their update that fried the machine, the "manager" turned aggressive and when I asked to speak to a manager who would speak to me like a customer in a courteous and professional manner their response was "no" "I am it" This feels like a scam, Dell pushes something, the customer accepts as it's from a "trusted" source and then they ruin your computer to get more money out of youI have always purchased Dell comput
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
computers were ordered through sears from dellOn both websites it’s advertised as shipping before Christmas as long as ordered by the 15th (which order was placed before then)I have been on the phone with multiple people who have now said computers won’t ship in timeI was also told order would be expedited for mix up, but now the company states they can’t grantee thatI was also given the run around on the phone with customer serviceAnd even know it’s Tuesday the 19th and my order still hasn’t shipped
Constant product malfunctions and breakdowns We have had to replace the mother board, the key board, the fan, and now the computer screen just goes black with no way to bring it back online except wait and hope it works I did an on-line tech support diagnostic on 11/21/and it happened to the tech doing the diagnostics This computer is a lemon, and a very expensive one at that We rely on this product for our daily business and when it's non-functioning we are losing time and money I have spent countless hours on the phone and if you look back through all the service calls I have made to the company you will see a long history of issues We have been trying to get a replacement for this lemon since last spring, but the company keeps sending techs and parts to the office to try and fix the issues, but more keep happening
Contacted Dell last week because laptop would not charge After running all the diagnostic testing, I was told to send the computer back They sent me a label via email that has no barcodes on it Second, the next day I received an email stating a box would be sent to my home for shipping I have waited one week and since no box was delivered, I contacted Dell Each time the reference number was given ( [redacted] ) and each time I got the run around Transferred several different times and each time, the representative knew less than the previous one Finally, I learned no box was being sent Now I have a box and it is ready to ship and not one of the four people I spoke to can give me any information Totally frustrating I was told my warranty expired but after researching, I realized the laptop was purchased last February It is my opinion, they are trying to delay the repair so I will be responsible
I bought a computer from Best Buy in Greenville SCWhile it was under warranty, I had to send it in twice for repairsEach time it was the same problemAfter the warranty expired (by months), the same problem happened againClearly this product is defective, or they would have fixed it the other times it was sent in for repairI spoke with Dell about repairing or replacing the computer, but they will not do either without a feeThis problem I am having with the computer began before warranty had expired, and they never fixed the problem
I purchased a computer from Dell on Black FridayUpon receiving the laptop, I was very disappointed with its performanceI attempted for several days to file for a returnThe online return process would not work and every time I tried to phone for a return the business would hang up on meFinally, my wife was able to talk to a representative and file for a returnThe representative advised her she would receive an email with instructions No such email ever was sent and UPS never called to set a time for pickup as stated by the Dell representative
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with [redacted] _ [redacted] @dell.com, who assured me that the case would be escalated to the "Exceptions" department
Bought a laptop in Febuary has had issues with said laptop from week one has repeatedly been worked on by Dell techs even been serviced by a Dell tech at my home did not resolve the issue and had to send the laptop to Texas for more workthis still did not resolve the issuewas told by Dell that they would exchange the laptop with used refurbished systemI refused
I have had problem with my printer for the past monthsIt began with my printer not scanning, and their service technicians never showing upAfter about a month I received a replacemt printerI had the printer for less than days and the same problem occurred, they sent a tech out after a week and he “fixed” the problemThen my printer would not acknowledge the wireless capabilitiesThey sent a tech out more tones over weeks, and now my printer doesn’t work at all! They have told me for weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it shipsExcept it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their controlThe most recent p [redacted] is on leave, and I should be contacted within hoursI have demanded calls from them
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
My Alienware service tag number is [redacted] .The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
I ordered a graphics card from Dell.com using DFS financing on June 3rd, When I ordered it had a delivery range of 13-days When I got my confirmed order it had an estimated Delivery Date of July 8th, I inquired as to why my delivery date did not reflect the delivery range, they replied saying that they were not going to get stock until the 5th of July I accepted this The 8th of July came and went, still have not received my product My delivery estimate has been changed to 17th of July After contacting Dell again to complain, I was told that they were not going to get stock until August 5th This pushes my delivery date over months from when I ordered my item I called Dell's customer support line I was that it was first come, first serve and there was nothing they could do about it I ordered my product on June 3rd, month and days ago This does not make any sense
I did not order a computer and I am trying to get a refundThe order # is [redacted] I have emailed and spoken with [redacted] who will not give me her is number [redacted] she is located in the PhilippinesI have told them that this purchase is not valid cause I did not authorize itThey keep transferring me around and not taking care of the situationI am needing help
Sunday 10/newpaper ad for Dell Computer for a Inspiron Desktop for $ (processor only - monitor extra price), Says offer good until 10/- 6:59a ESTDoes not say price good "while supplies last" or "columbus day only" Tried finding the item for that price on web site - not there Tried called help desk - not thereTried Chat line - finally got someone at 11:p 10/ Top of ad says "door buster deals start 10/- 11AM ET - fine print says offer valid 10-thur 10/6:59a EST I asked on Chat Line to help me order this product She checks until after midnight - then tells me the offer has expired by the product is still availble but now for $ I explained what the ad says Answer - this item is available but that price has expired Again I explained not what they advertised Was finally passed to a supervisor - who said the same thing I will call their Escalation People on the Customer Care line tomorrow but I assume will get the same answer
Computer was sent into a Dell Depot for warranty repairThe Computer was returned with cosmetic damage as well as missing mouseContacted the case representative who stated Dell Depot received the computer damaged and was already missing mouseProvided pictures that show the Computer in perfect condition without any damage(Computer was less then month old at time of sending)Pictures also showed that the mouse and keyboard were packaged together, received the keyboard so obviously they got the mouseHave not received any help from Dell and will also be filing a complaint with the Attorney General
Our law firm has been purchasing Dell computers for our office for over years and have spent 10s of 1000s of dollars doing so This year we purchased two new desktops on Dell financing After receiving the computers which came with Windows we realized that it was not compatible with our law firm billing program We called our small/medium business sales rep, Caleb Dunn, who indicated that he would get return labels sent out and a credit to our account At that time, we also ordered Dells with Windows which are compatible with our billling systems Even after recieiving a confirming email that our account has been credited, it is still showing on our Dell billing statement Countless phone calls to India and wasted time, there is still no resolution and at this point our sales rep, who was more than happy to help us when we were spending money, is completely ignoring all emails and phone calls (voicemails, because he never answers.) I don't think I have ever had worse customer service in my 20+ years in the legal industry There is so much more to the story but I am tired of wasting time on this matter
The issue is with a monitorThey advertise that the monitor has a 165hz mode, but when in use, the 165hz causes the screen to flickerTheir tech support always offers a refurbished replacement, but they all have the same problemI've already received 2+ replacements and they all suffer the same problemThe 165hz mode is flawed in the Dell s2417dg monitor and requires you to use a menu "overclock" mode that makes the monitor unstable
December I accepted an offer from Dell for service on my computer for three yearsThe cos was $I later changed my mind and emailed Dell to cancel the orderI was told to call another department to have the order cancelledI called the number several times, each time I was put on hold for a long period of time until the battery in my phone diedEach time I informed Dell by emailIn January they said a ticket for cancellation had been issuedMarch I emailed Dell again, the charge had not been removedThey called me and said the charge would be removed in 3-daysAs of my April bill I have not received a refund plus they charged me $late fee and my payment was on timeThey also wanted to charge me $for errors they said they received from my computer but they demanded a Master Card or a VisaI refusedAs it stands I am covered for repairs so why are they asking for more money and why didn't they charge my Dell account? I would like answers
Dell pushed an update that I accepted, which negatively impacted my hard driveThe computer is now unusable and the hard drive needs to be replacedI no longer have warranty but as it was a dell update that was pushed I expected Dell to help meInstead they passed me to different customer service reps in two different countries asking me the same questions each time, and now expect to charge me $for an error that occurred because of their pushA push that slowed down my computer significantly until I acceptedWhen I explained that this didn't seem fair as it was their update that fried the machine, the "manager" turned aggressive and when I asked to speak to a manager who would speak to me like a customer in a courteous and professional manner their response was "no" "I am it" This feels like a scam, Dell pushes something, the customer accepts as it's from a "trusted" source and then they ruin your computer to get more money out of youI have always purchased Dell comput
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
computers were ordered through sears from dellOn both websites it’s advertised as shipping before Christmas as long as ordered by the 15th (which order was placed before then)I have been on the phone with multiple people who have now said computers won’t ship in timeI was also told order would be expedited for mix up, but now the company states they can’t grantee thatI was also given the run around on the phone with customer serviceAnd even know it’s Tuesday the 19th and my order still hasn’t shipped
Constant product malfunctions and breakdowns We have had to replace the mother board, the key board, the fan, and now the computer screen just goes black with no way to bring it back online except wait and hope it works I did an on-line tech support diagnostic on 11/21/and it happened to the tech doing the diagnostics This computer is a lemon, and a very expensive one at that We rely on this product for our daily business and when it's non-functioning we are losing time and money I have spent countless hours on the phone and if you look back through all the service calls I have made to the company you will see a long history of issues We have been trying to get a replacement for this lemon since last spring, but the company keeps sending techs and parts to the office to try and fix the issues, but more keep happening
Contacted Dell last week because laptop would not charge After running all the diagnostic testing, I was told to send the computer back They sent me a label via email that has no barcodes on it Second, the next day I received an email stating a box would be sent to my home for shipping I have waited one week and since no box was delivered, I contacted Dell Each time the reference number was given ( [redacted] ) and each time I got the run around Transferred several different times and each time, the representative knew less than the previous one Finally, I learned no box was being sent Now I have a box and it is ready to ship and not one of the four people I spoke to can give me any information Totally frustrating I was told my warranty expired but after researching, I realized the laptop was purchased last February It is my opinion, they are trying to delay the repair so I will be responsible
I bought a computer from Best Buy in Greenville SCWhile it was under warranty, I had to send it in twice for repairsEach time it was the same problemAfter the warranty expired (by months), the same problem happened againClearly this product is defective, or they would have fixed it the other times it was sent in for repairI spoke with Dell about repairing or replacing the computer, but they will not do either without a feeThis problem I am having with the computer began before warranty had expired, and they never fixed the problem
I purchased a computer from Dell on Black FridayUpon receiving the laptop, I was very disappointed with its performanceI attempted for several days to file for a returnThe online return process would not work and every time I tried to phone for a return the business would hang up on meFinally, my wife was able to talk to a representative and file for a returnThe representative advised her she would receive an email with instructions No such email ever was sent and UPS never called to set a time for pickup as stated by the Dell representative
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
On 9/22/we ordered computers from Dell with a promise date of 09/27/After waiting weeks past the promised delivery date, the order for one of the computers had to be cancelled because we were leaving the countryThe remaining computer was delivered on 10/03/Due to the timing and the missed delivery date by Dell, the computer sat in a box unused for one month while I was out of the countryUpon returning to the US, I proceeded to set up the new computer and discovered that the screen intermittently flashed on and offI contacted tech support on 11/19/(one month and days after receiving the order), they walked me through reinstalling the operating system, but the issue persistedI have since contacted Dell via phone and email multiple times in the last weeks (approximately hours on phone and email)On November 30th I spoke with [redacted] _ [redacted] @dell.com, who assured me that the case would be escalated to the "Exceptions" department
Bought a laptop in Febuary has had issues with said laptop from week one has repeatedly been worked on by Dell techs even been serviced by a Dell tech at my home did not resolve the issue and had to send the laptop to Texas for more workthis still did not resolve the issuewas told by Dell that they would exchange the laptop with used refurbished systemI refused
I have had problem with my printer for the past monthsIt began with my printer not scanning, and their service technicians never showing upAfter about a month I received a replacemt printerI had the printer for less than days and the same problem occurred, they sent a tech out after a week and he “fixed” the problemThen my printer would not acknowledge the wireless capabilitiesThey sent a tech out more tones over weeks, and now my printer doesn’t work at all! They have told me for weeks that they were sending a new replacement printer, however, somehow this keeps getting canceled and the people keep telling me that they only have the most recent request for a printer, and that someone will be in contact when it shipsExcept it doesn’t ship, and they continue to keep me on a revolving door of different employees saying it is no longer under their controlThe most recent p [redacted] is on leave, and I should be contacted within hoursI have demanded calls from them
I purchased my dell computer 1/19/for my warranty to end 3/4/ I sent the computer back and a repair date of 11/06/They replaced the FAN and HeatsinkI get the computer back and the computer is OVERHEATING AGAIN and ALSO NOT HOLDING A CHARGEI sent the computer back on 2/23/and after calls this AM and over two hours they said the computer is in TRANSANT back to me, with only a adaptor replaced!!!? The overheating was not addressed! I filed a complaint with the Revdex.com for the first problem and they assigned it to a representative in INDIAI WANT A CALL BACK FROM SOMEONE IN THE UNITED STATES WHERE I PURCHASED THE COMPUTER! Their customer service SUCKS!! They send it to INDA SO THE HIGHER UP GET A BIGGER PAYCHECK AND SEND OUR AMERICAN JOBS OVERSEAS! I WANT MY MONEY BACK AND WILL NEVER BUY ANOTHER DELL AGAIN!
My Alienware service tag number is [redacted] .The problem is about the quality of Alienware laptop againI had many issues with Alienware Laptop before, Dell has sent me replacement for the same Alienware 17RmodelI read on other reviews, many people stated that they are having CPU overheating problem on Alienware 17Rmodel so I asked them to send me the Alienware 17Rbut they denied itCurrently ,my Alienware 17Ris currently overheating again while I'm browsing websites (I don't play any video games this time)The CPU Temp is always over Celsius Degree, and the max CPU temp on my laptop is 97C under use without play any gamesSince there are many problems about the quality of Alienware 17RI would like to request a replacement for Alienware 17Rmodel
I ordered a graphics card from Dell.com using DFS financing on June 3rd, When I ordered it had a delivery range of 13-days When I got my confirmed order it had an estimated Delivery Date of July 8th, I inquired as to why my delivery date did not reflect the delivery range, they replied saying that they were not going to get stock until the 5th of July I accepted this The 8th of July came and went, still have not received my product My delivery estimate has been changed to 17th of July After contacting Dell again to complain, I was told that they were not going to get stock until August 5th This pushes my delivery date over months from when I ordered my item I called Dell's customer support line I was that it was first come, first serve and there was nothing they could do about it I ordered my product on June 3rd, month and days ago This does not make any sense
I did not order a computer and I am trying to get a refundThe order # is [redacted] I have emailed and spoken with [redacted] who will not give me her is number [redacted] she is located in the PhilippinesI have told them that this purchase is not valid cause I did not authorize itThey keep transferring me around and not taking care of the situationI am needing help
Sunday 10/newpaper ad for Dell Computer for a Inspiron Desktop for $ (processor only - monitor extra price), Says offer good until 10/- 6:59a ESTDoes not say price good "while supplies last" or "columbus day only" Tried finding the item for that price on web site - not there Tried called help desk - not thereTried Chat line - finally got someone at 11:p 10/ Top of ad says "door buster deals start 10/- 11AM ET - fine print says offer valid 10-thur 10/6:59a EST I asked on Chat Line to help me order this product She checks until after midnight - then tells me the offer has expired by the product is still availble but now for $ I explained what the ad says Answer - this item is available but that price has expired Again I explained not what they advertised Was finally passed to a supervisor - who said the same thing I will call their Escalation People on the Customer Care line tomorrow but I assume will get the same answer
Computer was sent into a Dell Depot for warranty repairThe Computer was returned with cosmetic damage as well as missing mouseContacted the case representative who stated Dell Depot received the computer damaged and was already missing mouseProvided pictures that show the Computer in perfect condition without any damage(Computer was less then month old at time of sending)Pictures also showed that the mouse and keyboard were packaged together, received the keyboard so obviously they got the mouseHave not received any help from Dell and will also be filing a complaint with the Attorney General