Purchased this Laptop in November of but did not receive it till 2-weeks later in December Since then I have had nothing but issues with the machineContacted Dell and was walked through some steps to resolve the issue temporarilyA few days went by and the machine started having the exact same issuesContact Dell to get product replaced but was told I needed to troubleshoot itI Spent the next months troubleshooting the laptop; even sent it in to Dell dispatch to have them fix itAfter months of 100s of emails, after sending in my machine to get fixed, after having to speak to numerous individuals, I was told my laptop no longer falls under the day return/replace policy and I am presented with the option to have my machine replaced for a certified refurbished laptopA refurbished laptop is priced $cheaper than what I paid for my brand new laptopWhen expressing this concern to Dell customer support member, I was met with condescending remarksI am havin
1) person over the phone when I ordered stated the laptop I ordered would come with free upgraded Graphics card 2) the laptop sent to me has had multiple issues ranging from a bad battery (which they made me change out myself after sending the part.) An unset monitor display as well as a inch scratch on the screenAfter asking for a new model, it was stated it can't be done since it's past the day markThis is unacceptableI paid a lot of money for a laptop to have this many issues
I had two gift e-gift cards to use and wanted to purchase LG Tone Ultra HBS-Headset - Earphones with mic - in-ear - around the next design - wireless Bluetooth - noise isolating - navy blue for $+tax for $Order Acknowledgement [redacted] , Cr [redacted] (Salesperson Name - [redacted] ) I did this through the online chat AFter a few days, I saw nothing for a shipment nor did I get a copy of the online discussion of when I ordered I contacted Dell and not only did my order not get completed for some reason but now the balances on my cards are completely removed?????? What is the problem I am constantly having to go through the Revdex.com to get things right and remedied correctly Dell needs to keep employees in the U.S because its what causes my errors every single time!!!!! My first gift card number was : [redacted] , and the 2nd one was [redacted] Totally ridiculousI want those headphone shipped ASAPDell is
I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (crs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
I purchased a Dell All in One Computer directly from Dell on July 26, in the amount of $1,together with a four-year Premium support contract (for $which includes next day onsite technical support for any issues that cannot be resolved over the phone or via remote access as in a hardware problem) Dell has been unable to fix my computer and refused to provide me with another one in a timely manner (as per the Premium four-year warranty for which I paid) leaving me with a non-working computer for long periods of time thereby affecting my business, livelihood and income The reason I took the four-year contract was to have the reassurance that I would not be without a functional computer for any extended timeDell has failed to honor their contract with respect to onsite appointments two of which they canceled even without my knowledge, keeping me waiting and never showing up After many frustrating hours on the phone Dell had offered me a refurbished computer and a
On 06/02/2016, I submitted a purchase on the Dell Outlet website for two Dell Certified (Refurbished) S2715H 27" Monitors At the time, a website promotion was running on Dell Outlet purchases and included an additional coupon that brought the order to $including tax; a great deal The expected delivery date on the receipt sent to me was 06/09/ At the time of the order, the website claimed there were over in stock On 06/09/2016, I received a notification that my order was delayed The order status now showed 06/16/as the estimated shipping date I then contacted Dell Customer Support to inquire why the order was not being sent immediately for a product that was supposedly in stock The customer service representative informed me that it was in stock and that he would expedite the order He informed me that the new shipping date was 06/10/and that I should be receiving the product the next week On 06/21/2016, I still had not received the order I
I spent hours on the phone with tech support explaining that despite previous troubleshooting my computer has not worked correctly since I bought it brand newIt won’t update, and it won’t even run a reset of any kindSometimes the screen is blue or sometimes remains black for periods of timeThe tech support supervisor agreed to repair the computer upon mail inTech support fixed a screen that wasn’t even broken, and shipped it back without even bothering to troubleshooting and repairing the actual problems (slowness, blue/black screens, not updating, won’t perform a manufacturer reset)Customer service stated they were unable to help me when I requested either a new computer to replace it or my money back
I ordered a Dell laptop on 2/11/under purchase id# [redacted] for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
I ordered a Dell Computer (order # [redacted] ) and part of the deal was if I used my Dell credit card that I would get 10% back in Dell rewards within hours of ordered confirmed as stated on their website I placed my order on 11/28/16, received my new computer on 12/04/and paid with my Dell credit card and then paid off the credit card on 12/15/ I never received my Dell rewards of $as promised I called in numerous times and received no help at all I wanted to order a second computer and use my rewards towards that computer I told the customer service reps this and was told my rewards would be expedited into my account As of today, there are no rewards I have had to call in numerous times, was placed on hold for many minutes, transferred numerous times and told I could not speak with a manager I requested this issue to be given to a manager due to the reps not knowing what to do I also could not understand half of the reps that tried to help I am owed
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
I purchased a laptop in November of through Dell.com and started having issues either it about months ago where the laptop would spontaneously shutdown after a blue screenI contacted support and after spending over hours with various support staff sent the laptop in for further inspection because no one I spoke to over the phone could resolve the issueDell had my laptop for over a week and came back with a supposed issue with a power cord, which was replaced and my laptop returnedMind you this is after having to system restore the laptop several timesA couple of weeks after receiving the laptop back the old issue resurfaces so I again contact support and I'm asked once again to ship it in I do so only to have someone contact me several days later telling me that the issue is 3rd party memory which is after market so I have to pay for the repairsA) I've never opened the case to this laptop and anything on it was installed by Dell, B) the only company to have the l
Service Tag: [redacted] Service Request Number: [redacted] I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
Customer Service agreed to resolve a prior incident/problem for a purchase in April by offering a 10% discount on any future order from Dell's website An email confirming this was dispatched, but was a bit too generic, so I called back a few days later and asked to speak with a Supervisor Explaining that the rep left this offer quite open-ended with no true specifics, I discussed with the Supervisor examples of problems that could arise and requested that he resubmit the offer via email including the specifics we discussed and he did Approximately a month later, I placed the order necessary to receive the offer and replied to the Supervisor's email as required with the specifics necessary for him Having not received any response after four days, I sent the email again I did receive a response from him four days later, but he made no mention of fulfilling the requested offer and focused on confirming shipping and tracking info All emails are available for review and the pho
I purchased a laptop on 4/17/and received it in daysI had issues with it and called cust svc and worked it outHad more issues and [redacted] tried to fix it (lost the operating system)She asked me to send it in for repair (a brand new laptop!!!!) and would send the box to send it inThe shipping materials NEVER cameI contacted Dell again and told them that I shouldn't have to fix a brand new laptop and was given info to contact for an exchange (4/30/18)I contacted them and said no problem, a new laptop is being sent out and given a return label to ship the defective one back(I will return it when the new on comes.) As of today, 5/15/18...NO LAPTOP!!!! I keep emailing and calling but get nothing but the "it's being built"How is it that the first one came within 3-days and this is taking weeks???? I called AGAIN today and was told it would be another week, but they did offer a whopping $back on the product (SERIOUSLY???)I told them I didn't want it and would like a
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
This is my second time involving Revdex.com to help memy previous complaint is # [redacted] ive given many chances to Dell to fix my issue on my computer and for over a year now they have not done anything to fix itmy last complaint I ran out of time because I was out of country and had no access to internetim hoping you guys will help me as ive lost all hope in this company trying to help meive spent countless hours and lost a lot of personal and business information from re-setting my computer and having a technician come to my home only to have the same issueive given up on trying to fix the issue because whenever I talk to someone there they just give me the run aroundbefore I was considering a repair but now that I see what kind of business they run I would like a full refund for a computer/laptop that has only caused me issues
On May 5th, 2016, I decided to order a new laptop from Dell, having ordered from the company twice previously with no issueI wasn't able to complete the order online due to an issue with the website, so I decided to call the company and place my order insteadAfter a couple of minutes on the phone, I was connected to the sales department and gave them the model number of the laptop that I wantedI also explained that I was military and noticed the website said discounts for active duty service members, and in addition informed her that I was currently overseas and would be shipping to an APO address, I was told no worries that my order would be placedAfter a few more minutes on the phone, I received an order confirmation via email and was informed it could take up to days for my order to ship, due to build times I am assigned to a ship while stationed overseas and was due to leave for deployment the next dayon May 17,my ship was making a port call and I checked my em
Mechanical defect/failure of SD card reader on new XPScomputer in less than days of service After inserting a SD card into card slot, it would not release after pushing in on card indicating a mechanical failure of the release After pulling the card straight out by hand, I put it into another Dell computer and it worked without a problem I contacted Dell and was advised that this problem was not covered under the warranty and it would cost me $for the repair
Purchased this Laptop in November of but did not receive it till 2-weeks later in December Since then I have had nothing but issues with the machineContacted Dell and was walked through some steps to resolve the issue temporarilyA few days went by and the machine started having the exact same issuesContact Dell to get product replaced but was told I needed to troubleshoot itI Spent the next months troubleshooting the laptop; even sent it in to Dell dispatch to have them fix itAfter months of 100s of emails, after sending in my machine to get fixed, after having to speak to numerous individuals, I was told my laptop no longer falls under the day return/replace policy and I am presented with the option to have my machine replaced for a certified refurbished laptopA refurbished laptop is priced $cheaper than what I paid for my brand new laptopWhen expressing this concern to Dell customer support member, I was met with condescending remarksI am havin
1) person over the phone when I ordered stated the laptop I ordered would come with free upgraded Graphics card 2) the laptop sent to me has had multiple issues ranging from a bad battery (which they made me change out myself after sending the part.) An unset monitor display as well as a inch scratch on the screenAfter asking for a new model, it was stated it can't be done since it's past the day markThis is unacceptableI paid a lot of money for a laptop to have this many issues
I had two gift e-gift cards to use and wanted to purchase LG Tone Ultra HBS-Headset - Earphones with mic - in-ear - around the next design - wireless Bluetooth - noise isolating - navy blue for $+tax for $Order Acknowledgement [redacted] , C
r [redacted] (Salesperson Name - [redacted] ) I did this through the online chat AFter a few days, I saw nothing for a shipment nor did I get a copy of the online discussion of when I ordered I contacted Dell and not only did my order not get completed for some reason but now the balances on my cards are completely removed?????? What is the problem I am constantly having to go through the Revdex.com to get things right and remedied correctly Dell needs to keep employees in the U.S because its what causes my errors every single time!!!!! My first gift card number was : [redacted] , and the 2nd one was [redacted] Totally ridiculousI want those headphone shipped ASAPDell is
I ordered a Dell USB Recovery Key Windows Home Premium for my wife and the order was billed and mailed to my mother instead of meOnce I put the Dell USB Recovery Key into my wife's computer it went haywire and took out computers in my home
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (c
rs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
I purchased a Dell All in One Computer directly from Dell on July 26, in the amount of $1,together with a four-year Premium support contract (for $which includes next day onsite technical support for any issues that cannot be resolved over the phone or via remote access as in a hardware problem) Dell has been unable to fix my computer and refused to provide me with another one in a timely manner (as per the Premium four-year warranty for which I paid) leaving me with a non-working computer for long periods of time thereby affecting my business, livelihood and income The reason I took the four-year contract was to have the reassurance that I would not be without a functional computer for any extended timeDell has failed to honor their contract with respect to onsite appointments two of which they canceled even without my knowledge, keeping me waiting and never showing up After many frustrating hours on the phone Dell had offered me a refurbished computer and a
On 06/02/2016, I submitted a purchase on the Dell Outlet website for two Dell Certified (Refurbished) S2715H 27" Monitors At the time, a website promotion was running on Dell Outlet purchases and included an additional coupon that brought the order to $including tax; a great deal The expected delivery date on the receipt sent to me was 06/09/ At the time of the order, the website claimed there were over in stock On 06/09/2016, I received a notification that my order was delayed The order status now showed 06/16/as the estimated shipping date I then contacted Dell Customer Support to inquire why the order was not being sent immediately for a product that was supposedly in stock The customer service representative informed me that it was in stock and that he would expedite the order He informed me that the new shipping date was 06/10/and that I should be receiving the product the next week On 06/21/2016, I still had not received the order I
I spent hours on the phone with tech support explaining that despite previous troubleshooting my computer has not worked correctly since I bought it brand newIt won’t update, and it won’t even run a reset of any kindSometimes the screen is blue or sometimes remains black for periods of timeThe tech support supervisor agreed to repair the computer upon mail inTech support fixed a screen that wasn’t even broken, and shipped it back without even bothering to troubleshooting and repairing the actual problems (slowness, blue/black screens, not updating, won’t perform a manufacturer reset)Customer service stated they were unable to help me when I requested either a new computer to replace it or my money back
I ordered a Dell laptop on 2/11/under purchase id# [redacted] for $plus $for Office personal, not including taxI received the laptop on 2/15/I started experiencing issues with the laptop not working properly and contacted Dell on 2/17/18, I even requested to return the laptop due to the issues but after the tech support agent stated the issues were fixed, I decided to keep the laptop since it seemed to be working betterI had called tech support a total of times, each call was excessively long, at least 1/hours and had remote access given to the tech agent to "fix" my issuesAfter each attempt, the same operating system issues would occurthe 5th call the agent was on the phone with me close to hours, and then had remote access to my system close to hoursThe 6th time I spent close to hours on the phone and they advised I had to mail my laptop to Dell to have the operating system reinstalledI did that and I received it back via Fed X
I ordered a Dell Computer (order # [redacted] ) and part of the deal was if I used my Dell credit card that I would get 10% back in Dell rewards within hours of ordered confirmed as stated on their website I placed my order on 11/28/16, received my new computer on 12/04/and paid with my Dell credit card and then paid off the credit card on 12/15/ I never received my Dell rewards of $as promised I called in numerous times and received no help at all I wanted to order a second computer and use my rewards towards that computer I told the customer service reps this and was told my rewards would be expedited into my account As of today, there are no rewards I have had to call in numerous times, was placed on hold for many minutes, transferred numerous times and told I could not speak with a manager I requested this issue to be given to a manager due to the reps not knowing what to do I also could not understand half of the reps that tried to help I am owed
My husband placed an order through Dell inc for an Alienware Laptop on December 12, as a Christmas gift for my year old sonDell guaranteed delivery of this order by December 16-21stOn December 19th we checked the order status vis the tracking and order # provided by Dell which stated the laptop was not shipped and still being processedMy husband then called the customer service # provided asking for an explanation, considering we were guaranteed our purchase within a specific time frameDell then verified the ordered dates were supposed to be as promised but for some reason the laptop was still at a warehouse and he would find out why this issue occurredHe also promised to expedite the delivery for the inconvenienceThe following day, we reached out to customer service again and were told they could not deliver product as promised and it would be delayedInstead, they offered $credit for the inconviance and new delivery date was Dec 25thDell then pushed back th
I purchased an Dell Alienware laptop as soon as I received it I had issue with itI called into tech support and spent countless hours on the phone trying to rectify the problem with no positive outcome they sent a tech to my house to replace the heat sinkThat fixed the first issue but there were more issues and hours more trouble shooting on the phoneLong story short after sending it in and techs coming back to my home they decided to send me a refurbished cpuNow this is the sad part, they shipped the laptop to the wrong address and it came up missing so I have to wait before they send me another laptopWhat makes this worst is that the warrenty is in my name also they have sent me my so called repiard laptop back to my address as well as sent techs out to my addressIt seems to me Dell?Alienware does not know what they are doing as they have too many departmentsOne thing that should be noted about the troubleshooting process is that it is very time consuming mine lasted a
I purchased a laptop in November of through Dell.com and started having issues either it about months ago where the laptop would spontaneously shutdown after a blue screenI contacted support and after spending over hours with various support staff sent the laptop in for further inspection because no one I spoke to over the phone could resolve the issueDell had my laptop for over a week and came back with a supposed issue with a power cord, which was replaced and my laptop returnedMind you this is after having to system restore the laptop several timesA couple of weeks after receiving the laptop back the old issue resurfaces so I again contact support and I'm asked once again to ship it in I do so only to have someone contact me several days later telling me that the issue is 3rd party memory which is after market so I have to pay for the repairsA) I've never opened the case to this laptop and anything on it was installed by Dell, B) the only company to have the l
Service Tag: [redacted] Service Request Number: [redacted] I got this laptop in for ~$ I bought extended warranty for years in for 200$ It was running fine all these daysonce in a while the laptop used to stop abruptly while playing a movie or some youtube videoBut after a while it used to start againI thought it was due to over heating The primary use of the laptop is movies and youtubeits always connected to our tv or monitori have a logitech bluetooth keyboard which I use to remotely navigatecouples of weeks back the laptop shutdown again but this time it didnt start I checked the warranty and I felt very lucky that it valid till end of Jan I sent it to dell After a week dell site showed that it is in billable holdwhen I called they said there is "spillage" ( aka liquid damage) on the laptop and warranty does not cover iti was shocked, it was always connected to tv and we are sure never spilled any liquid on iti explained the
Customer Service agreed to resolve a prior incident/problem for a purchase in April by offering a 10% discount on any future order from Dell's website An email confirming this was dispatched, but was a bit too generic, so I called back a few days later and asked to speak with a Supervisor Explaining that the rep left this offer quite open-ended with no true specifics, I discussed with the Supervisor examples of problems that could arise and requested that he resubmit the offer via email including the specifics we discussed and he did Approximately a month later, I placed the order necessary to receive the offer and replied to the Supervisor's email as required with the specifics necessary for him Having not received any response after four days, I sent the email again I did receive a response from him four days later, but he made no mention of fulfilling the requested offer and focused on confirming shipping and tracking info All emails are available for review and the pho
I purchased a laptop on 4/17/and received it in daysI had issues with it and called cust svc and worked it outHad more issues and [redacted] tried to fix it (lost the operating system)She asked me to send it in for repair (a brand new laptop!!!!) and would send the box to send it inThe shipping materials NEVER cameI contacted Dell again and told them that I shouldn't have to fix a brand new laptop and was given info to contact for an exchange (4/30/18)I contacted them and said no problem, a new laptop is being sent out and given a return label to ship the defective one back(I will return it when the new on comes.) As of today, 5/15/18...NO LAPTOP!!!! I keep emailing and calling but get nothing but the "it's being built"How is it that the first one came within 3-days and this is taking weeks???? I called AGAIN today and was told it would be another week, but they did offer a whopping $back on the product (SERIOUSLY???)I told them I didn't want it and would like a
I purchased at TV from them and they had a $dollar gift card and $ cash back for future purchaseI selected the item I wanted on November 3rd and paid different with my credit cardI then received an email stating that gift card wasn't good so I called them and was on phone for over hours them was finally told that is was taken care of that it was manually put inOn Monday I log in to find tracking number only to see that the order was still pending, so I called again was on phone for another two hours without being able to let me know what was the problemI tried to contact them on Facebook but they don't answer my messageThe TV was the same price at Best buy the only reason I bought it from Dell was for the Gift card and cash back
This is my second time involving Revdex.com to help memy previous complaint is # [redacted] ive given many chances to Dell to fix my issue on my computer and for over a year now they have not done anything to fix itmy last complaint I ran out of time because I was out of country and had no access to internetim hoping you guys will help me as ive lost all hope in this company trying to help meive spent countless hours and lost a lot of personal and business information from re-setting my computer and having a technician come to my home only to have the same issueive given up on trying to fix the issue because whenever I talk to someone there they just give me the run aroundbefore I was considering a repair but now that I see what kind of business they run I would like a full refund for a computer/laptop that has only caused me issues
On May 5th, 2016, I decided to order a new laptop from Dell, having ordered from the company twice previously with no issueI wasn't able to complete the order online due to an issue with the website, so I decided to call the company and place my order insteadAfter a couple of minutes on the phone, I was connected to the sales department and gave them the model number of the laptop that I wantedI also explained that I was military and noticed the website said discounts for active duty service members, and in addition informed her that I was currently overseas and would be shipping to an APO address, I was told no worries that my order would be placedAfter a few more minutes on the phone, I received an order confirmation via email and was informed it could take up to days for my order to ship, due to build times I am assigned to a ship while stationed overseas and was due to leave for deployment the next dayon May 17,my ship was making a port call and I checked my em
Mechanical defect/failure of SD card reader on new XPScomputer in less than days of service After inserting a SD card into card slot, it would not release after pushing in on card indicating a mechanical failure of the release After pulling the card straight out by hand, I put it into another Dell computer and it worked without a problem I contacted Dell and was advised that this problem was not covered under the warranty and it would cost me $for the repair