I purchased two Dell Inspirion computers for me and my wife about three years and I paid for the extra warranty which to this day is still Valid In the past my wife's computer has needed on multiple occasions replacement of the hard drive and display screen In the process of repairing my wifes computer the repairman damages the back cover of the computer plus where the hard drive goes in made it hard to install or take out and damage the battery so it does not pop out easy I have read the warranty concerning this and it states because of damage done by someone else I can request a new computer from Dell I called Dell and they gave me the run around on more than one occasion..I told them verbatim their own warranty and whatI paid for and they refuse to honor the warranty and tried to push me to send my wife's computer to the depot which their warranty does not show On top of this my wife was speaking to one of their supervisors...I wished I got his name She was try
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I bought a laptop from dell.com in NovThe hard drive was down in July We contacted dell and they said they would send me a NEW hard drive which had one year warrantyWe received the hard drive and replaced it in AugHowever, the hard drive was down again in DecWe contacted dell again and they said the hard drive they sent me was a REFURBISHED one which only has days warranty
I received a Dell XPS laptop from my son [redacted] He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed However, my opti
I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
I ordered a Dell computer online for my new small business that was slated to start May 1, I thought having a Dell computer with good encryption software and virus protection would serve my independent law firm wellThe Dell computer was delivered by Purolator on May 1, I opened the computer and started the set upThe service person from Bell arrived at my office a hooked in my phone lineI had to leave temporarily to purchase a telephone for the lineWhen I returned, I turned my Dell computer on and it was a black screen that stated "no boot drive detected" I called and or was transferred (mostly advised to call) to the following numbers: ###-###-####; ###-###-####; [redacted] ; ###-###-####; ###-###-####; ###-###-####While each of these Dell employees were speaking to me I heard the following things: That my system (that was delivered that day) was not under warranty; that my Dell computer service tag is registered to an employee; that one of the numbers I wa
I ordered a laptop specifically for school and purchased expedited shipping to make sure I was to receive it on time Once I placed the order I received an email confirmation with specific dates for the estimated deliveryThe order had been placed on Dec 31st 2016, and the estimated delivery STATED in the Jan- 11, A week went by and I realized I should have gotten a notice regarding and update with my laptop being shipped by now and so I checked the status of my orderTHE SHIPPING DATE HAD CHANGED TO JANUARY 18th!!!! I wasn't notified of this change at all and had been relying on the original shipping dates in the confirmation emailSo I reached out to costumer support today 1/10/and explained the issueThey looked into my order status and explained " the order is in process and the revised estimated shipping date is 16-JAN-06:00:PM." He further explained that they "occasionally run into unexpected delays in the manufacturing process." and the only way he cou
I made a purchase on 1/11/(order# [redacted] ) and per the original purchase I should have had the item within daysItem never listed as shippedThen delivery date kept being pushed back and backOn Friday, January 26, I received an email that the item delivery would be between 1/31-2/I logged into Dell's website and clicked on the order numberIt said I had to agree to extend due to FCC regulations or the order would be cancelledI agreed to itI was offered a $credit by their customer serviceLater that same day, I received a phone call from someone from customer service to tell me the delivery date would be between 2/5-2/I questioned why when the website said 1/31-2/and he said that was incorrect Finally yesterday I decided to purchase the same item, but the special edition (order# [redacted] ) so I would actually receive itAs of last night, the item has shipped and is currently enroute to me with a projected delivery date of tomorrow 1/31/
I purchased in July of a Dell XPS laptop with 3-year complete care I have had nothing but problems with this laptop since buying it In the first year of purchasing the laptop, the screen went out twice I had to package and mail the laptop to Dell for repair which cost me to be without my laptop for a few days After they replaced the screen, the laptop's screen went out again This time they have a tech come out and replace the screen, again During the first few months, the laptop's touchpad had an issue with it sticking when trying to click They resolved the issue as well, however, the touchpad does have problems with it sticking to this day, just not as severe Recently, the laptop's keyboard started to fail and they had to do another service call to replace the keyboard The technician was nice but was not very good with the service When placing the case back together, he stripped one of the screws Also, a week after, the screen started to cause more is
We purchased exact same laptops with extended warranty on November 5, We have had problems with only on of the laptops almost from the very beginning Dell has made attempt after attempt to fix the issues without success (only putting on band-aids that haven't stuck) We have asked for a replacement many times At first they told us they can't give us a replacement until they have exhausted all options Each time we continued to ask and get put off It has been very frustrating and we have tried to be patient but it has been long years of continuous problems We have done everything Dell has askedNow our patience has worn out and we ask again for a replacement and we are told "it can't happen Not with a computer this old." We can't replace it after days Dell strung us along for years so that now it can be claimed the computer is too old to be replaced We payed thousands of dollars for this laptop and an extended warranty and Dell gave us nothing but stress
Dell.com states there is a Day price match guaranteeI have found a lower price within 30-days but I am unable to get anyone on the phone who is aware of this policy
I paid to renew my warranty for software in December for 2016, it was honored in mid-January for service and the warranty was approved for serviceRequesting additional software service on 02/11/was denied claiming that the warranty was not valid for - Dell claimed it was beyond warranty service after four years - this would be the fifth year The sales department of Dell sold me the contract for and it is not being honored, this is misrepresentation they took my moneythey need to honor their agreement, Dell confirmed in January that it was valid and proceeded to service the software, two weeks later Dell claims it is invalid - the contract is valid Dell Case # [redacted] manager spoke with: [redacted] service tag: [redacted] Express Code: [redacted] , order number [redacted] / customer # [redacted] receipt # [redacted] paid $on 12/28/for full year software service contract
My order, which purchase ID is [redacted] , got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
I Bought a Brand New Dell Inspiron Series - Laptop on [redacted] for my wifewe are having so much issues with the laptop getting Blue Screen error every days and loosing all my work and its very inconvenientI contacted dell so many times initially I did not got any answer after too many attempts now Dell asked me run Hardware test , I spent around hours running test no issues found with the system now asking me spend another hours to run software testI am asking Dell I already wasted lot of time and loosing my work with this new laptop give me an assurance if after spending more time running software test if that also comes fine, either I need a new system or a refundDell is denying on thatMy laptop is already under warranty but not getting proper customer service I need Revdex.com help to resolve this issueI will appreciate your help , time and cooperation Thanks in advance ***
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
I had talked to a Dell Representative back in September of 2015, to order a new Desktop, and a ServerI was looking to get my computers to run faster and to rotate my older computers out into new onesWhile talking to the Representative, I told them that I was presently using a Desktop for my server, as I have computers connected into it, and that I wanted to upgradeSo we decided on a Desktop to replace a year computer, and than we talked about a new ServerI am not someone who repairs or knows the differences between computers when I'm talking to themI usually try to explain what I want to be able to do and they help meI've been buying Dell computers for over years now and never had a problem with them until now So I told them how many computers would be connect to the Server and basically wanted one similar to what they had already sold meI wanted enough memory for my programs that I run, I have to have several years of Tax Programs because I get clients who have
I canceled an order fro a computer from Dell after I received sub standard support for my existing computerIt has now been days and I am unable to get Dell to send a return label for a TV that was part of the computer order that they went ahead and sent to my home I have called and talked to Order support, Customer support, A person that says he is from Dell corporate support & dell Financial Support And as of 9/I have no received a return label from anyoneEvery person I talked to promises they will get this doneI am unable to cancel the order online it won't accept the ZIP code at all These people also have communicated via email about the issue and promised a solution in a few days & a call backIt is just nor happeningSo not only is Technical repair support a mess so all the other departments I am working with to try to resolve the issues "Dell Financial Case [redacted] Dell Order Has Canceled for Dell Purchase ID: [redacted] Dell Corporate case
This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
I purchased a Dell Inspiron laptop in January In February I started having issues with the computer After numerous calls to customer support and tech support it was determined that the computer's operating system was bad Despite having purchased the premium technical support package, I still had to pay for a new operating system The computer does not have a disc drive, yet I was sent a disc and it took two weeks to receive the correct material The female manager that I spoke with was very rude in handling this matter I put the new OS on the computer, and still had major issues with the computer freezing and not booting and not completing updates I started calling Dell again at the beginning of September After speaking with numerous technicians, they finally said that I could send the computer in for repairs I initially asked if I could send the computer in for repairs in February and was told that that was not an option I told the technician on September
I have had numerous problems with my Dell laptop which is still under warranty. I have spent a great deal of time with technical support, giving them remote access to my computer. When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problems. The person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be made. I was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phone. There have been many problems, with only a temporary fixes. In December my warranty will expire. This is wrong to deny me the repairs needed. I have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical support. When I asked for the return process to be done the person refused. I asked to spe
I purchased two Dell Inspirion computers for me and my wife about three years and I paid for the extra warranty which to this day is still Valid In the past my wife's computer has needed on multiple occasions replacement of the hard drive and display screen In the process of repairing my wifes computer the repairman damages the back cover of the computer plus where the hard drive goes in made it hard to install or take out and damage the battery so it does not pop out easy I have read the warranty concerning this and it states because of damage done by someone else I can request a new computer from Dell I called Dell and they gave me the run around on more than one occasion..I told them verbatim their own warranty and whatI paid for and they refuse to honor the warranty and tried to push me to send my wife's computer to the depot which their warranty does not show On top of this my wife was speaking to one of their supervisors...I wished I got his name She was try
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I bought a laptop from dell.com in NovThe hard drive was down in July We contacted dell and they said they would send me a NEW hard drive which had one year warrantyWe received the hard drive and replaced it in AugHowever, the hard drive was down again in DecWe contacted dell again and they said the hard drive they sent me was a REFURBISHED one which only has days warranty
I received a Dell XPS laptop from my son [redacted] He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed However, my opti
I purchased a dell inspiron from a local store and after some days of its fine working its right hinge started making a sound and the base panel also started tending to seperate from the unit .After some research on community forum on dell39s official website I found it is a problem most of the users of the same laptop are facing so it should be a manufacturing defectBut the technicians of dell refused to repair it without charges and asking for a paid service.Dell should have called the units back if it found the defect in the model
I ordered a Dell computer online for my new small business that was slated to start May 1, I thought having a Dell computer with good encryption software and virus protection would serve my independent law firm wellThe Dell computer was delivered by Purolator on May 1, I opened the computer and started the set upThe service person from Bell arrived at my office a hooked in my phone lineI had to leave temporarily to purchase a telephone for the lineWhen I returned, I turned my Dell computer on and it was a black screen that stated "no boot drive detected" I called and or was transferred (mostly advised to call) to the following numbers: ###-###-####; ###-###-####; [redacted] ; ###-###-####; ###-###-####; ###-###-####While each of these Dell employees were speaking to me I heard the following things: That my system (that was delivered that day) was not under warranty; that my Dell computer service tag is registered to an employee; that one of the numbers I wa
I ordered a laptop specifically for school and purchased expedited shipping to make sure I was to receive it on time Once I placed the order I received an email confirmation with specific dates for the estimated deliveryThe order had been placed on Dec 31st 2016, and the estimated delivery STATED in the Jan- 11, A week went by and I realized I should have gotten a notice regarding and update with my laptop being shipped by now and so I checked the status of my orderTHE SHIPPING DATE HAD CHANGED TO JANUARY 18th!!!! I wasn't notified of this change at all and had been relying on the original shipping dates in the confirmation emailSo I reached out to costumer support today 1/10/and explained the issueThey looked into my order status and explained " the order is in process and the revised estimated shipping date is 16-JAN-06:00:PM." He further explained that they "occasionally run into unexpected delays in the manufacturing process." and the only way he cou
I made a purchase on 1/11/(order# [redacted] ) and per the original purchase I should have had the item within daysItem never listed as shippedThen delivery date kept being pushed back and backOn Friday, January 26, I received an email that the item delivery would be between 1/31-2/I logged into Dell's website and clicked on the order numberIt said I had to agree to extend due to FCC regulations or the order would be cancelledI agreed to itI was offered a $credit by their customer serviceLater that same day, I received a phone call from someone from customer service to tell me the delivery date would be between 2/5-2/I questioned why when the website said 1/31-2/and he said that was incorrect Finally yesterday I decided to purchase the same item, but the special edition (order# [redacted] ) so I would actually receive itAs of last night, the item has shipped and is currently enroute to me with a projected delivery date of tomorrow 1/31/
I purchased in July of a Dell XPS laptop with 3-year complete care I have had nothing but problems with this laptop since buying it In the first year of purchasing the laptop, the screen went out twice I had to package and mail the laptop to Dell for repair which cost me to be without my laptop for a few days After they replaced the screen, the laptop's screen went out again This time they have a tech come out and replace the screen, again During the first few months, the laptop's touchpad had an issue with it sticking when trying to click They resolved the issue as well, however, the touchpad does have problems with it sticking to this day, just not as severe Recently, the laptop's keyboard started to fail and they had to do another service call to replace the keyboard The technician was nice but was not very good with the service When placing the case back together, he stripped one of the screws Also, a week after, the screen started to cause more is
We purchased exact same laptops with extended warranty on November 5, We have had problems with only on of the laptops almost from the very beginning Dell has made attempt after attempt to fix the issues without success (only putting on band-aids that haven't stuck) We have asked for a replacement many times At first they told us they can't give us a replacement until they have exhausted all options Each time we continued to ask and get put off It has been very frustrating and we have tried to be patient but it has been long years of continuous problems We have done everything Dell has askedNow our patience has worn out and we ask again for a replacement and we are told "it can't happen Not with a computer this old." We can't replace it after days Dell strung us along for years so that now it can be claimed the computer is too old to be replaced We payed thousands of dollars for this laptop and an extended warranty and Dell gave us nothing but stress
Dell.com states there is a Day price match guaranteeI have found a lower price within 30-days but I am unable to get anyone on the phone who is aware of this policy
I paid to renew my warranty for software in December for 2016, it was honored in mid-January for service and the warranty was approved for serviceRequesting additional software service on 02/11/was denied claiming that the warranty was not valid for - Dell claimed it was beyond warranty service after four years - this would be the fifth year The sales department of Dell sold me the contract for and it is not being honored, this is misrepresentation they took my moneythey need to honor their agreement, Dell confirmed in January that it was valid and proceeded to service the software, two weeks later Dell claims it is invalid - the contract is valid Dell Case # [redacted] manager spoke with: [redacted] service tag: [redacted] Express Code: [redacted] , order number [redacted] / customer # [redacted] receipt # [redacted] paid $on 12/28/for full year software service contract
My order, which purchase ID is [redacted] , got cancelledBut the Advantage Reward (gift card from Dell) was not refundedThe assistant told me my account was on hold, I have to call them to get my account released first, then I can get my refundI have contacted Dell several times about this issue, every agent gave me a different answer and solutionSome of them said my account was not on hold, some of give me a phone number to call, or transfer me to a different department, even directly hang up my phone
I Bought a Brand New Dell Inspiron Series - Laptop on [redacted] for my wifewe are having so much issues with the laptop getting Blue Screen error every days and loosing all my work and its very inconvenientI contacted dell so many times initially I did not got any answer after too many attempts now Dell asked me run Hardware test , I spent around hours running test no issues found with the system now asking me spend another hours to run software testI am asking Dell I already wasted lot of time and loosing my work with this new laptop give me an assurance if after spending more time running software test if that also comes fine, either I need a new system or a refundDell is denying on thatMy laptop is already under warranty but not getting proper customer service I need Revdex.com help to resolve this issueI will appreciate your help , time and cooperation Thanks in advance ***
I purchased a TV that comes with dollars promo codeIt has been days since shipping date and I still haven't received my promo codeI contacted Dell and they said I am a reseller and would not issue the promoHowever, I am using the TV and I am not a sellerI tried to contact Dell again and they would not help me
I had talked to a Dell Representative back in September of 2015, to order a new Desktop, and a ServerI was looking to get my computers to run faster and to rotate my older computers out into new onesWhile talking to the Representative, I told them that I was presently using a Desktop for my server, as I have computers connected into it, and that I wanted to upgradeSo we decided on a Desktop to replace a year computer, and than we talked about a new ServerI am not someone who repairs or knows the differences between computers when I'm talking to themI usually try to explain what I want to be able to do and they help meI've been buying Dell computers for over years now and never had a problem with them until now So I told them how many computers would be connect to the Server and basically wanted one similar to what they had already sold meI wanted enough memory for my programs that I run, I have to have several years of Tax Programs because I get clients who have
I canceled an order fro a computer from Dell after I received sub standard support for my existing computerIt has now been days and I am unable to get Dell to send a return label for a TV that was part of the computer order that they went ahead and sent to my home I have called and talked to Order support, Customer support, A person that says he is from Dell corporate support & dell Financial Support And as of 9/I have no received a return label from anyoneEvery person I talked to promises they will get this doneI am unable to cancel the order online it won't accept the ZIP code at all These people also have communicated via email about the issue and promised a solution in a few days & a call backIt is just nor happeningSo not only is Technical repair support a mess so all the other departments I am working with to try to resolve the issues "Dell Financial Case [redacted] Dell Order Has Canceled for Dell Purchase ID: [redacted] Dell Corporate case
This problem involves a Alienware Laptop that has been nothing but trouble since I purchased itThe same issue comes back over and over again which would be a vertical blue line/lines that appears on the LCDEvery time they keep replacing parts and more parts every major piece in this laptop has been replaced, this last time they want to replace them againWhich is ridiculous because seeing this is the 4th time these issues occurred this shows that the parts they are using are not reliable and I do not trust replacement parts any moreThey continue to want to send the tech out to replace these parts Also the light display on the Alienware head, logo, keyboard, and sides, will light up on start up then shut off and stay off when they should remain on Also every time a tech support tries to fix this computer via their remote control service when they are done there is other issuesThe last time they did this was on 9/18/where they remote controlled my computer and did st
I purchased a Dell Inspiron laptop in January In February I started having issues with the computer After numerous calls to customer support and tech support it was determined that the computer's operating system was bad Despite having purchased the premium technical support package, I still had to pay for a new operating system The computer does not have a disc drive, yet I was sent a disc and it took two weeks to receive the correct material The female manager that I spoke with was very rude in handling this matter I put the new OS on the computer, and still had major issues with the computer freezing and not booting and not completing updates I started calling Dell again at the beginning of September After speaking with numerous technicians, they finally said that I could send the computer in for repairs I initially asked if I could send the computer in for repairs in February and was told that that was not an option I told the technician on September
I have had numerous problems with my Dell laptop which is still under warranty. I have spent a great deal of time with technical support, giving them remote access to my computer. When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problems. The person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be made. I was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phone. There have been many problems, with only a temporary fixes. In December my warranty will expire. This is wrong to deny me the repairs needed. I have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical support. When I asked for the return process to be done the person refused. I asked to spe