I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the 2.4 G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every 5 min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over 90 min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every 3 to 5 min.BTW I have other laptops and desktops in the house that stay connected 24x7 without any incident of disocnnection, except for this new laptop I got from D
Recently Dell offered a Western Digital Blue PC 250GB SSD through its website for $20. Upon seeing this, admittedly, amazing deal, I quickly purchased the hard drive before they were sold out. The order was completed and Dell charged my card, but subsequently cancelled the order without cause. In the cancellation email, Dell stated that my order was cancelled due to a pricing error and that my payment would be refunded. However, this is not a satisfactory result, given that I paid the displayed price while the item was still in stock. After doing a little digging, it appeared that Dell did deliver the hard drives to some customers who happened to choose expedited shipping. It does not make sense that I, and others, should be punished by having our orders cancelled because we did not pay for faster shipping, especially when the reason for not receiving the hard drive had nothing to do with the number of items in stock.
Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from [redacted] ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
In August of 2016, I purchased a Dell laptop from Dell online for my daughter for collegeWithin about months, my daughter contacted me complaining about a problem with her laptop "freezing"It didn't happen often but it required her to force shutdown the computer and reboot it to get it going againAs the weeks went on, the problem occurred more and more often to the point that she said she no longer could use it because if she was typing something when it occurred, all would be lostI instructed her to contact Dell support because I knew the laptop was under warranty Dell had her on the phone for hours asking her to try countless solutions including re-installing the operating system and wiping her computer cleanNothing seemed to work so they asked her to ship it back to them to repair Dell replaced the hard drive and the unit was returned in a couple of weeks Open starting it up, my daughter noticed that not only was the laptop still experiencing the freezing problem
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1, Features included: Name: Dell Precision Series (5510) Type: Business Platform: Windows Processor: Intel Core Xenon Name: E3-1505M v Processor Speed: GHz Storage Capacity (as Tested) TB Graphics Card Nvidia Quadro M1000M Screen Size inches Weight lb Battery Rundown - Standard Battery 5: When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
On 12/16/2015, I ordered a computer from Dell (Order # [redacted] )The computer was guaranteed to arrive before 12/25/When it did not, I demanded that Dell cancel the order repeatedly which they refused to doIn February of 2016, Dell assigned a new order number ( [redacted] ), shipped me the computer without my permission, and charged my credit card $After unsuccessfully attempting to resolve the matter through Dell's customer support, I disputed the charge with my credit card company ( [redacted] ***) on April 8, Dell did not respond to the dispute within the day windowHowever, in September of 2016, a Dell representative called me demanding that I pay the $I informed the representative that the matter was closed because they had not responded in a timely fashion and instructed them not to contact me again about the issueOn December 1, 2016, [redacted] *., an Associate with Dell, sent me an email again demanding the $I contacted [redacted] ***, explaine
I did buy a dell laptop(Inspiron 17R (5737)) on 12/2/2014.The Service Tag # for the same is [redacted] The laptop was performing fine till last month,when I suddenly noticed a sharp fall in the battery performance.The battery life has reduced by 50% suddenly which is a little surprisingThe laptop is hardly used for 3-hours a day While buying the laptop I did buy the extended hardware warranty for yearsWhen I spoke to the customer care checking about the battery, they ran a few tests and told me that my battery was fineI did show them how fast it was draining outI asked from them to provide me a replacement battery but as per them my battery is only covered for a year and cannot be replaced as part of the warrantyWhen I did buy the laptop, there was nothing mentioned that the battery cannot be replaced post one yearPlease help to resolve this
I bought a DELL Latitude Elaptop from newegg on sep This laptop should come with years warranty but dell website only has years warrantyAnd also I can't open service ticket with dell because they have some problem with the service tagLatitude EService Tag: [redacted] | Express Service Code: [redacted] the laptop shutdown as soon as I dock it to the docking stationI have other pc same dock no problem
Dear Representative: On November 26, 2015, I purchased a computer monitor on Dell's website for $ The web site clearly states that Dell has a Price Match Guarantee program: [redacted] "Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only." On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $ I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit He also gave me a reference number for my case, I contacted Dell's Customer Service on January 22, to check the status of the refund On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called On January the same representative, ***, sent me an email stating that Case Number [redacted]
In June, 2015, I purchased [redacted] TV that came with a $Dell gift card (Order # [redacted] , Dell gift card reference [redacted] )The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # [redacted] ) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID [redacted] )I used the gift card previously mentioned and
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
Dell sent notification to my computer (Inspiron 20) that it needed an update from Dell Clicked and installed the update on May 14, The computer then shut down and will not restart Found out this was a BIOS update and a search of the internet from another computer showed that other customers had the same problem with this particular update Called Dell tech support today After about minutes on the phone they told me that I would need to replace the motherboard and would have to pay for it myself The computer is out-of-warranty, but Dell's update broke the computer They want $to have me ship the computer to them, have them replace the motherboard, and ship it back to me This will entail a 2-week period without the computer I want Dell to send a computer repairperson to my house to replace and test the motherboard at their expense They broke my machine with their faulty update and should be paying for it to be repaired
I recently purchased a new Dell laptop, their Inspiron with a few upgraded specs and purchased their year warranty and year accidental warrantyHowever, when a bright pixel got stuck on my screen I proceeded to have quite the hassle trying to get them to replace the device since it is clearly defectiveThis is the website where they clearly state for my laptop that if there is bright subpixel stuck that it'll be replaced [redacted]
I purchased a computer on [redacted] from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $ when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it I saved the conversation and doctored imagesi even have the link with my sceen shot I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
I ordered a new 2-inone notebook in December 2015, it was delivered in late December 2015, from the outset the unit had issues with its graphics I contacted Dell and they tried numerous times to fix the unit In January, Dell sent a replacement unit, this unit had the same issues Again contacted customer support Again they tried to fix but to no avail additional other issues have popped up as well After three months of giving Dell the opportunity to fix my unit, I called to request to return the unit and replace it with a different model, one I have had success with in the past I was told I am beyond my day warranty and there is nothing they can do I responded, I reported the issue within the day window and since the issue is not resolved the warranty has not expired
Placed an Order Number: [redacted] for Forza Horizon 3, Ultimate Edition on Dec 20, with expected delivery date of Dec to Dec On Dec 29, when I did not receive the product I contacted Dell Support and was told that item is back ordered and they can't tell the delivery dateOn Dec I contacted Dell Care on Twitter they said they will get back to me with status in hoursWhen I did not receive anything until Jan I contacted Dell Care again and they advised to contact Dell SupportDell Customer Support has never been helpful...today on Dec I got an email from Dell support stating "This is an order status update from DellThe manufacturer has discontinued item number AThis item has been removed from your order and you will not be charged for the product"This was done without letting me knowWhenever I have contacted I have been given various reasons (back ordered, out of stock and now product has been discontinued by manufacturer) .....Please be advised that M
Dear Revdex.com I was interested in purchasing a computer from Dell during their Black Friday sale I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM They also had the same computer with the monitor for $on Thur 11/22/at 8PM On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST How is a Deal Expired that was not to be active for More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur) It seems Dell flipped the items without telling anybody That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***He kept giving me the runaroundHe did offer me the $
I have requested returns in the last month from Dell As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated: "We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell." I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st
I purchased a Dell laptop in I also purchased a comprehensive warranty at this timeIn 2012, the battery began to not function as it should (only lasting about an hour)I purchased a new battery since it was not (to my surprise) covered under the original warrantyThis battery also began only lasting for an hour less than a year later, so it was replaced free of charge in This same situation happened in and Therefore, the last battery I received was in July The representative at Dell told me that since the original comprehensive warranty (purchased in 2011) expired in August 2015, the battery could not be replaced and I would have to buy another batteryHowever, the battery was not covered in the original comprehensive warrantyThe battery I received in July was supposed to have a one year warrantySince I called June 15, to ask for a replacement, it should be replaced since it is malfunctioning in less than a year
I bought a dell laptop a couple of months ago for my college student son to do homework.The laptop is supposed to be capable of 5G bandwidth connection but from day one the laptop would barely connect at the 2.4 G bandwidth because its 5G CONNECTION drops all the time to a point where my son had to use a USB network adapter dongle to connect at a lower speed.I reached out to dell tech support about the need to troubleshoot product around Nov 11th after we exhausted all efforts to get the built in wireless card to stay connected "every 5 min or less it disconnects".Service request [redacted] ,the people it talked to in India were extremely nice and tried their best to help.Every troubleshooting session lasted over 90 min & every time I thought we had a fix,the laptop will revert back to disconnecting from my LAN every 3 to 5 min.BTW I have other laptops and desktops in the house that stay connected 24x7 without any incident of disocnnection, except for this new laptop I got from D
Recently Dell offered a Western Digital Blue PC 250GB SSD through its website for $20. Upon seeing this, admittedly, amazing deal, I quickly purchased the hard drive before they were sold out. The order was completed and Dell charged my card, but subsequently cancelled the order without cause. In the cancellation email, Dell stated that my order was cancelled due to a pricing error and that my payment would be refunded. However, this is not a satisfactory result, given that I paid the displayed price while the item was still in stock. After doing a little digging, it appeared that Dell did deliver the hard drives to some customers who happened to choose expedited shipping. It does not make sense that I, and others, should be punished by having our orders cancelled because we did not pay for faster shipping, especially when the reason for not receiving the hard drive had nothing to do with the number of items in stock.
Required FieldIn October of last year, my son purchased a laptop for UniversityI recommended he purchase a Dell product because of its reputation for quality and good customer supportHe purchased a Dell laptop from [redacted] ***From the beginning it started having internet connectivity issuesThe problem was intermittent and random and gradually became worse My father used to work as a computer technician and is fairly knowledgeable about computers so he tried various solutions to try and fix the problemHe spent hours, if not days on this, researching support groups and tried updating software and drivers but the problem persisted Since I needed a working laptop for my school term, we decided to address matter with Dell in the summerWe contacted Dell and again he spent hours with Dell Tech Support and they had him install propriety diagnostics software and remotely accessed the laptop to attempt to resolve the problemLastly they had him replace the wireless modem, which st
In August of 2016, I purchased a Dell laptop from Dell online for my daughter for collegeWithin about months, my daughter contacted me complaining about a problem with her laptop "freezing"It didn't happen often but it required her to force shutdown the computer and reboot it to get it going againAs the weeks went on, the problem occurred more and more often to the point that she said she no longer could use it because if she was typing something when it occurred, all would be lostI instructed her to contact Dell support because I knew the laptop was under warranty Dell had her on the phone for hours asking her to try countless solutions including re-installing the operating system and wiping her computer cleanNothing seemed to work so they asked her to ship it back to them to repair Dell replaced the hard drive and the unit was returned in a couple of weeks Open starting it up, my daughter noticed that not only was the laptop still experiencing the freezing problem
On PC Magazine's website, Dell advertises 'Dell Precision Series (5510) for a price of $1, Features included: Name: Dell Precision Series (5510) Type: Business Platform: Windows Processor: Intel Core Xenon Name: E3-1505M v Processor Speed: GHz Storage Capacity (as Tested) TB Graphics Card Nvidia Quadro M1000M Screen Size inches Weight lb Battery Rundown - Standard Battery 5: When I called Dell to make the purchase they told me that they could not access PC Mag Websie and that is eas running slow I reminded Dell representative that if this is some type of 'bait and switch" scheme that it would not be tolerated The representatice then ask for more time to peruse PC Mags website The Rep then said that the PC on PC mags website is a basic configuration Dell refused to honor the ADD I find this to be a serious violation of fair trading I have saving to purchase this laptop because it is being offered at a excellent
On 12/16/2015, I ordered a computer from Dell (Order # [redacted] )The computer was guaranteed to arrive before 12/25/When it did not, I demanded that Dell cancel the order repeatedly which they refused to doIn February of 2016, Dell assigned a new order number ( [redacted] ), shipped me the computer without my permission, and charged my credit card $After unsuccessfully attempting to resolve the matter through Dell's customer support, I disputed the charge with my credit card company ( [redacted] ***) on April 8, Dell did not respond to the dispute within the day windowHowever, in September of 2016, a Dell representative called me demanding that I pay the $I informed the representative that the matter was closed because they had not responded in a timely fashion and instructed them not to contact me again about the issueOn December 1, 2016, [redacted] *., an Associate with Dell, sent me an email again demanding the $I contacted [redacted] ***, explaine
I did buy a dell laptop(Inspiron 17R (5737)) on 12/2/2014.The Service Tag # for the same is [redacted] The laptop was performing fine till last month,when I suddenly noticed a sharp fall in the battery performance.The battery life has reduced by 50% suddenly which is a little surprisingThe laptop is hardly used for 3-hours a day While buying the laptop I did buy the extended hardware warranty for yearsWhen I spoke to the customer care checking about the battery, they ran a few tests and told me that my battery was fineI did show them how fast it was draining outI asked from them to provide me a replacement battery but as per them my battery is only covered for a year and cannot be replaced as part of the warrantyWhen I did buy the laptop, there was nothing mentioned that the battery cannot be replaced post one yearPlease help to resolve this
I bought a DELL Latitude Elaptop from newegg on sep This laptop should come with years warranty but dell website only has years warrantyAnd also I can't open service ticket with dell because they have some problem with the service tagLatitude EService Tag: [redacted] | Express Service Code: [redacted] the laptop shutdown as soon as I dock it to the docking stationI have other pc same dock no problem
Dear Representative: On November 26, 2015, I purchased a computer monitor on Dell's website for $ The web site clearly states that Dell has a Price Match Guarantee program: [redacted] "Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only." On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $ I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit He also gave me a reference number for my case, I contacted Dell's Customer Service on January 22, to check the status of the refund On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called On January the same representative, ***, sent me an email stating that Case Number [redacted]
In June, 2015, I purchased [redacted] TV that came with a $Dell gift card (Order # [redacted] , Dell gift card reference [redacted] )The expiration date for this gift card was October 1st, I subsequently purchased a Samsung sound bar system in August of the same year (Order # [redacted] ) using the $Dell gift cardI ended up returning the sound bar system a few days after receiving it using Dell's return serviceSince I used the gift card to purchase that product, I called in to Dell to see how that process works Here's where things get stickyWhen I called in, I was told that using the gift card again would be easyAll I would have to do was use the same codeHowever, I was never told that it would keep the same expiration dateIn fact, I was told that there would be "no problem" using my gift card again in the future Last month (October, 2016), I tried to purchase a Samsung Gear S(Dell Purchase ID [redacted] )I used the gift card previously mentioned and
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
Dell sent notification to my computer (Inspiron 20) that it needed an update from Dell Clicked and installed the update on May 14, The computer then shut down and will not restart Found out this was a BIOS update and a search of the internet from another computer showed that other customers had the same problem with this particular update Called Dell tech support today After about minutes on the phone they told me that I would need to replace the motherboard and would have to pay for it myself The computer is out-of-warranty, but Dell's update broke the computer They want $to have me ship the computer to them, have them replace the motherboard, and ship it back to me This will entail a 2-week period without the computer I want Dell to send a computer repairperson to my house to replace and test the motherboard at their expense They broke my machine with their faulty update and should be paying for it to be repaired
I recently purchased a new Dell laptop, their Inspiron with a few upgraded specs and purchased their year warranty and year accidental warrantyHowever, when a bright pixel got stuck on my screen I proceeded to have quite the hassle trying to get them to replace the device since it is clearly defectiveThis is the website where they clearly state for my laptop that if there is bright subpixel stuck that it'll be replaced [redacted]
I purchased a computer on [redacted] from Dell and received in on approximately August 26, The computer immediately started having issues and I had to contact technical support I was in contact with technical support trying to resolve the issue for close to a week I was then informed that I needed to send the computer in I sent in in on 9/14/ They contacted me a week or so later stating that it was unable to be fixed and they would be sending me a replacement computer I waited over a week and did not receive any notification of shipment, however received my old hard drive in the mail (which they stated was policy) I was informed a few weeks laster that they had shipped my computer out but it was sent to the wrong address (even though they had shipped my hard drive to the right address) I was informed they would have to try and reclaim my computer from the incorrect address Now it has been over a month of continuous calls (on my end) trying to get the computer tha
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $ when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it I saved the conversation and doctored imagesi even have the link with my sceen shot I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
I ordered a new 2-inone notebook in December 2015, it was delivered in late December 2015, from the outset the unit had issues with its graphics I contacted Dell and they tried numerous times to fix the unit In January, Dell sent a replacement unit, this unit had the same issues Again contacted customer support Again they tried to fix but to no avail additional other issues have popped up as well After three months of giving Dell the opportunity to fix my unit, I called to request to return the unit and replace it with a different model, one I have had success with in the past I was told I am beyond my day warranty and there is nothing they can do I responded, I reported the issue within the day window and since the issue is not resolved the warranty has not expired
Placed an Order Number: [redacted] for Forza Horizon 3, Ultimate Edition on Dec 20, with expected delivery date of Dec to Dec On Dec 29, when I did not receive the product I contacted Dell Support and was told that item is back ordered and they can't tell the delivery dateOn Dec I contacted Dell Care on Twitter they said they will get back to me with status in hoursWhen I did not receive anything until Jan I contacted Dell Care again and they advised to contact Dell SupportDell Customer Support has never been helpful...today on Dec I got an email from Dell support stating "This is an order status update from DellThe manufacturer has discontinued item number AThis item has been removed from your order and you will not be charged for the product"This was done without letting me knowWhenever I have contacted I have been given various reasons (back ordered, out of stock and now product has been discontinued by manufacturer) .....Please be advised that M
Dear Revdex.com I was interested in purchasing a computer from Dell during their Black Friday sale I was looking on their Print Flyer Page Item BInspirion Desktop $Sale begins on Fri 11/23/at 6PM They also had the same computer with the monitor for $on Thur 11/22/at 8PM On Friday morning 11/23/I was looking around their websiteThey had the Black Friday Deals posted in sections, CURRENT - UPCOMING - EXPIRED Well Dell had the $Desktop listed as EXPIRED Deal expired Nov at 9:PM EST How is a Deal Expired that was not to be active for More Hours? They also had in the Upcoming section the computer with the monitor as coming up at 6PM Friday (Ad said 8PM Thur) It seems Dell flipped the items without telling anybody That would be bad enough but to deal with their Phone Rep regarding this was a DISGRACE! They guy said his name was ***He kept giving me the runaroundHe did offer me the $
I have requested returns in the last month from Dell As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated: "We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell." I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st
I purchased a Dell laptop in I also purchased a comprehensive warranty at this timeIn 2012, the battery began to not function as it should (only lasting about an hour)I purchased a new battery since it was not (to my surprise) covered under the original warrantyThis battery also began only lasting for an hour less than a year later, so it was replaced free of charge in This same situation happened in and Therefore, the last battery I received was in July The representative at Dell told me that since the original comprehensive warranty (purchased in 2011) expired in August 2015, the battery could not be replaced and I would have to buy another batteryHowever, the battery was not covered in the original comprehensive warrantyThe battery I received in July was supposed to have a one year warrantySince I called June 15, to ask for a replacement, it should be replaced since it is malfunctioning in less than a year