I have had numerous problems with my Dell laptop which is still under warranty. I have spent a great deal of time with technical support, giving them remote access to my computer. When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problems. The person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be made. I was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phone. There have been many problems, with only a temporary fixes. In December my warranty will expire. This is wrong to deny me the repairs needed. I have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical support. When I asked for the return process to be done the person refused. I asked to spe
I received a Dell XPS laptop from my son [redacted] He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed However, my opti
I ordered a laptop specifically for school and purchased expedited shipping to make sure I was to receive it on time Once I placed the order I received an email confirmation with specific dates for the estimated deliveryThe order had been placed on Dec 31st 2016, and the estimated delivery STATED in the Jan- 11, A week went by and I realized I should have gotten a notice regarding and update with my laptop being shipped by now and so I checked the status of my orderTHE SHIPPING DATE HAD CHANGED TO JANUARY 18th!!!! I wasn't notified of this change at all and had been relying on the original shipping dates in the confirmation emailSo I reached out to costumer support today 1/10/and explained the issueThey looked into my order status and explained " the order is in process and the revised estimated shipping date is 16-JAN-06:00:PM." He further explained that they "occasionally run into unexpected delays in the manufacturing process." and the only way he cou
I purchased a Dell Laptop from [redacted] and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had [redacted] concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
Dear Representative: On November 26, 2015, I purchased a computer monitor on Dell's website for $ The web site clearly states that Dell has a Price Match Guarantee program: [redacted] "Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only." On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $ I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit He also gave me a reference number for my case, I contacted Dell's Customer Service on January 22, to check the status of the refund On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called On January the same representative, ***, sent me an email stating that Case Number [redacted]
I bought a DELL Latitude Elaptop from newegg on sep This laptop should come with years warranty but dell website only has years warrantyAnd also I can't open service ticket with dell because they have some problem with the service tagLatitude EService Tag: [redacted] | Express Service Code: [redacted] the laptop shutdown as soon as I dock it to the docking stationI have other pc same dock no problem
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
On 12/16/2015, I ordered a computer from Dell (Order # [redacted] )The computer was guaranteed to arrive before 12/25/When it did not, I demanded that Dell cancel the order repeatedly which they refused to doIn February of 2016, Dell assigned a new order number ( [redacted] ), shipped me the computer without my permission, and charged my credit card $After unsuccessfully attempting to resolve the matter through Dell's customer support, I disputed the charge with my credit card company ( [redacted] ***) on April 8, Dell did not respond to the dispute within the day windowHowever, in September of 2016, a Dell representative called me demanding that I pay the $I informed the representative that the matter was closed because they had not responded in a timely fashion and instructed them not to contact me again about the issueOn December 1, 2016, [redacted] *., an Associate with Dell, sent me an email again demanding the $I contacted [redacted] ***, explaine
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $ when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it I saved the conversation and doctored imagesi even have the link with my sceen shot I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
I canceled an order fro a computer from Dell after I received sub standard support for my existing computerIt has now been days and I am unable to get Dell to send a return label for a TV that was part of the computer order that they went ahead and sent to my home I have called and talked to Order support, Customer support, A person that says he is from Dell corporate support & dell Financial Support And as of 9/I have no received a return label from anyoneEvery person I talked to promises they will get this doneI am unable to cancel the order online it won't accept the ZIP code at all These people also have communicated via email about the issue and promised a solution in a few days & a call backIt is just nor happeningSo not only is Technical repair support a mess so all the other departments I am working with to try to resolve the issues "Dell Financial Case [redacted] Dell Order Has Canceled for Dell Purchase ID: [redacted] Dell Corporate case
I purchased in July of a Dell XPS laptop with 3-year complete care I have had nothing but problems with this laptop since buying it In the first year of purchasing the laptop, the screen went out twice I had to package and mail the laptop to Dell for repair which cost me to be without my laptop for a few days After they replaced the screen, the laptop's screen went out again This time they have a tech come out and replace the screen, again During the first few months, the laptop's touchpad had an issue with it sticking when trying to click They resolved the issue as well, however, the touchpad does have problems with it sticking to this day, just not as severe Recently, the laptop's keyboard started to fail and they had to do another service call to replace the keyboard The technician was nice but was not very good with the service When placing the case back together, he stripped one of the screws Also, a week after, the screen started to cause more is
We purchased exact same laptops with extended warranty on November 5, We have had problems with only on of the laptops almost from the very beginning Dell has made attempt after attempt to fix the issues without success (only putting on band-aids that haven't stuck) We have asked for a replacement many times At first they told us they can't give us a replacement until they have exhausted all options Each time we continued to ask and get put off It has been very frustrating and we have tried to be patient but it has been long years of continuous problems We have done everything Dell has askedNow our patience has worn out and we ask again for a replacement and we are told "it can't happen Not with a computer this old." We can't replace it after days Dell strung us along for years so that now it can be claimed the computer is too old to be replaced We payed thousands of dollars for this laptop and an extended warranty and Dell gave us nothing but stress
I ordered a Dell computer online for my new small business that was slated to start May 1, I thought having a Dell computer with good encryption software and virus protection would serve my independent law firm wellThe Dell computer was delivered by Purolator on May 1, I opened the computer and started the set upThe service person from Bell arrived at my office a hooked in my phone lineI had to leave temporarily to purchase a telephone for the lineWhen I returned, I turned my Dell computer on and it was a black screen that stated "no boot drive detected" I called and or was transferred (mostly advised to call) to the following numbers: ###-###-####; ###-###-####; [redacted] ; ###-###-####; ###-###-####; ###-###-####While each of these Dell employees were speaking to me I heard the following things: That my system (that was delivered that day) was not under warranty; that my Dell computer service tag is registered to an employee; that one of the numbers I wa
I purchased a Dell Inspiron two-in-one tablet from Dell on 7/31/ Last weekend I started having trouble with the keyboard not working properly I contacted Dell and it failed all diagnostic tests They sent a technician to my house on Tuesday, March 27, to replace the keyboard He also replaced the palm rest because the palm rest is part of the keyboard Now, the power cord doesn't fit into the hole where you plug it in As soon as you plug it in, it falls right out I doesn't "click" in like most power cords do so you know it's secure My tablet is completely out of power and I can't use it I use it for work Without my tablet, I can't work I can't transfer my files to a different computer because I cant turn my tablet on to do so I talked to Dell technicians tonight and each one told me this issue is not covered under my warranty so there's nothing that can be done I asked why the technician can't come back and see what's wrong and I was told it's not
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I purchased two Dell Inspirion computers for me and my wife about three years and I paid for the extra warranty which to this day is still Valid In the past my wife's computer has needed on multiple occasions replacement of the hard drive and display screen In the process of repairing my wifes computer the repairman damages the back cover of the computer plus where the hard drive goes in made it hard to install or take out and damage the battery so it does not pop out easy I have read the warranty concerning this and it states because of damage done by someone else I can request a new computer from Dell I called Dell and they gave me the run around on more than one occasion..I told them verbatim their own warranty and whatI paid for and they refuse to honor the warranty and tried to push me to send my wife's computer to the depot which their warranty does not show On top of this my wife was speaking to one of their supervisors...I wished I got his name She was try
Recently Dell offered a Western Digital Blue PC 250GB SSD through its website for $20. Upon seeing this, admittedly, amazing deal, I quickly purchased the hard drive before they were sold out. The order was completed and Dell charged my card, but subsequently cancelled the order without cause. In the cancellation email, Dell stated that my order was cancelled due to a pricing error and that my payment would be refunded. However, this is not a satisfactory result, given that I paid the displayed price while the item was still in stock. After doing a little digging, it appeared that Dell did deliver the hard drives to some customers who happened to choose expedited shipping. It does not make sense that I, and others, should be punished by having our orders cancelled because we did not pay for faster shipping, especially when the reason for not receiving the hard drive had nothing to do with the number of items in stock.
ON NOVEMBER 26, SERVICE TAG # [redacted] I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # [redacted] I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
Dell.com states there is a Day price match guaranteeI have found a lower price within 30-days but I am unable to get anyone on the phone who is aware of this policy
I have requested returns in the last month from Dell As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated: "We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell." I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st
I have had numerous problems with my Dell laptop which is still under warranty. I have spent a great deal of time with technical support, giving them remote access to my computer. When I last contacted technical support, in August, I was told to call and ask for a return label to be processed--if there were any further problems. The person stated since there had been so many problems with my computer that it should be returned and tested for any repairs to be made. I was also told that there would be a record of this on file-- and that it would not be necessary to continue to resolve these problems over the phone. There have been many problems, with only a temporary fixes. In December my warranty will expire. This is wrong to deny me the repairs needed. I have been very patient, despite the many problems I have experienced.Today I contacted customer support and was again transferred to technical support. When I asked for the return process to be done the person refused. I asked to spe
I received a Dell XPS laptop from my son [redacted] He purchased NEXT BUSINESS DAY ONSITE REPAIR year warrantyHe paid extra for such a warrantyHowever, I have found Dells warranty not worth the paper it is printed on When I first experienced computer problems I called DellThe tech had me walk through over an hour process before finally identifying the problemI do not feel it is my responsibility to troubleshoot problems related to the deviceThat is why the warranty was purchasedI don't mind running some quick diagnostics if necessary but I spent over an hour discussing the issue with the CSRWhich he was obviously reading from a scriptI feel Dell offloaded the troubleshooting to me rather then paying the onsite technican to do soAnyways, after identifying the problem over a hour later he informed me the part would be ordered and a tech onsite to repair itDespite the initial onerous process I thought great the problem would be fixed However, my opti
I ordered a laptop specifically for school and purchased expedited shipping to make sure I was to receive it on time Once I placed the order I received an email confirmation with specific dates for the estimated deliveryThe order had been placed on Dec 31st 2016, and the estimated delivery STATED in the Jan- 11, A week went by and I realized I should have gotten a notice regarding and update with my laptop being shipped by now and so I checked the status of my orderTHE SHIPPING DATE HAD CHANGED TO JANUARY 18th!!!! I wasn't notified of this change at all and had been relying on the original shipping dates in the confirmation emailSo I reached out to costumer support today 1/10/and explained the issueThey looked into my order status and explained " the order is in process and the revised estimated shipping date is 16-JAN-06:00:PM." He further explained that they "occasionally run into unexpected delays in the manufacturing process." and the only way he cou
I purchased a Dell Laptop from [redacted] and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had [redacted] concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
Dear Representative: On November 26, 2015, I purchased a computer monitor on Dell's website for $ The web site clearly states that Dell has a Price Match Guarantee program: [redacted] "Dell’s Price Guarantee applies for days from invoice date to purchases from Dell or Dell.com only." On November 29, 2015, I ran a web search for the same monitor and found it at Staples.com for $ I called Dell customer service on November 29, 2015, and the representaive assured me that the $will be given to me as a statement credit He also gave me a reference number for my case, I contacted Dell's Customer Service on January 22, to check the status of the refund On January 26, I got a generic reply that someone will call me regarding the issue I gave my cell number Nobody called On January the same representative, ***, sent me an email stating that Case Number [redacted]
I bought a DELL Latitude Elaptop from newegg on sep This laptop should come with years warranty but dell website only has years warrantyAnd also I can't open service ticket with dell because they have some problem with the service tagLatitude EService Tag: [redacted] | Express Service Code: [redacted] the laptop shutdown as soon as I dock it to the docking stationI have other pc same dock no problem
I have been dealing with Dell since October 29th I filed with Revdex.com about the issue once and I thought it was resolved only to be bothered by them for the last month They are saying I have to return the damaged laptop that I already did this or I wouldnt of gotten the replacement oneI have talked to people about this matter over and over but nothing is being done to correct this Today I get an email stating that my payment is pass due when it's not due till the 8th of December which I have already paid itMy complaint number for the last complaint against them is Complaint ID: I just want this matter taken care of and to stop with the emails and harassment I have sent them tracking numbers showing I have sent the damaged one back and that I recieved the replacment afew time but it still continues
On 12/16/2015, I ordered a computer from Dell (Order # [redacted] )The computer was guaranteed to arrive before 12/25/When it did not, I demanded that Dell cancel the order repeatedly which they refused to doIn February of 2016, Dell assigned a new order number ( [redacted] ), shipped me the computer without my permission, and charged my credit card $After unsuccessfully attempting to resolve the matter through Dell's customer support, I disputed the charge with my credit card company ( [redacted] ***) on April 8, Dell did not respond to the dispute within the day windowHowever, in September of 2016, a Dell representative called me demanding that I pay the $I informed the representative that the matter was closed because they had not responded in a timely fashion and instructed them not to contact me again about the issueOn December 1, 2016, [redacted] *., an Associate with Dell, sent me an email again demanding the $I contacted [redacted] ***, explaine
I attempted to buy the Alienware Alpha for their advertised price but whenever I tried to add it to cart the price jumped $ when I tried to chat with someone from their customer service team he said he couldnt see what I was seeingI sent him the link I was using....Dell's actual websites, and he told me that he was getting something elseNot true, or possibleI sent him a screen shot which he claimed to not receiveI asked him to send me a screenshot and his did not match the link I sent himHe the sent me a doctored screen shot that showed the same address but on a different pageNot only did he lie to me but he faked evidence to do it I saved the conversation and doctored imagesi even have the link with my sceen shot I cant believe a company would do this and I disgusted that such a big name would do such a dirty thing
I canceled an order fro a computer from Dell after I received sub standard support for my existing computerIt has now been days and I am unable to get Dell to send a return label for a TV that was part of the computer order that they went ahead and sent to my home I have called and talked to Order support, Customer support, A person that says he is from Dell corporate support & dell Financial Support And as of 9/I have no received a return label from anyoneEvery person I talked to promises they will get this doneI am unable to cancel the order online it won't accept the ZIP code at all These people also have communicated via email about the issue and promised a solution in a few days & a call backIt is just nor happeningSo not only is Technical repair support a mess so all the other departments I am working with to try to resolve the issues "Dell Financial Case [redacted] Dell Order Has Canceled for Dell Purchase ID: [redacted] Dell Corporate case
I purchased in July of a Dell XPS laptop with 3-year complete care I have had nothing but problems with this laptop since buying it In the first year of purchasing the laptop, the screen went out twice I had to package and mail the laptop to Dell for repair which cost me to be without my laptop for a few days After they replaced the screen, the laptop's screen went out again This time they have a tech come out and replace the screen, again During the first few months, the laptop's touchpad had an issue with it sticking when trying to click They resolved the issue as well, however, the touchpad does have problems with it sticking to this day, just not as severe Recently, the laptop's keyboard started to fail and they had to do another service call to replace the keyboard The technician was nice but was not very good with the service When placing the case back together, he stripped one of the screws Also, a week after, the screen started to cause more is
We purchased exact same laptops with extended warranty on November 5, We have had problems with only on of the laptops almost from the very beginning Dell has made attempt after attempt to fix the issues without success (only putting on band-aids that haven't stuck) We have asked for a replacement many times At first they told us they can't give us a replacement until they have exhausted all options Each time we continued to ask and get put off It has been very frustrating and we have tried to be patient but it has been long years of continuous problems We have done everything Dell has askedNow our patience has worn out and we ask again for a replacement and we are told "it can't happen Not with a computer this old." We can't replace it after days Dell strung us along for years so that now it can be claimed the computer is too old to be replaced We payed thousands of dollars for this laptop and an extended warranty and Dell gave us nothing but stress
I ordered a Dell computer online for my new small business that was slated to start May 1, I thought having a Dell computer with good encryption software and virus protection would serve my independent law firm wellThe Dell computer was delivered by Purolator on May 1, I opened the computer and started the set upThe service person from Bell arrived at my office a hooked in my phone lineI had to leave temporarily to purchase a telephone for the lineWhen I returned, I turned my Dell computer on and it was a black screen that stated "no boot drive detected" I called and or was transferred (mostly advised to call) to the following numbers: ###-###-####; ###-###-####; [redacted] ; ###-###-####; ###-###-####; ###-###-####While each of these Dell employees were speaking to me I heard the following things: That my system (that was delivered that day) was not under warranty; that my Dell computer service tag is registered to an employee; that one of the numbers I wa
I purchased a Dell Inspiron two-in-one tablet from Dell on 7/31/ Last weekend I started having trouble with the keyboard not working properly I contacted Dell and it failed all diagnostic tests They sent a technician to my house on Tuesday, March 27, to replace the keyboard He also replaced the palm rest because the palm rest is part of the keyboard Now, the power cord doesn't fit into the hole where you plug it in As soon as you plug it in, it falls right out I doesn't "click" in like most power cords do so you know it's secure My tablet is completely out of power and I can't use it I use it for work Without my tablet, I can't work I can't transfer my files to a different computer because I cant turn my tablet on to do so I talked to Dell technicians tonight and each one told me this issue is not covered under my warranty so there's nothing that can be done I asked why the technician can't come back and see what's wrong and I was told it's not
I purchased a new computer Dec 17, I received a computer that did not work I returned the computer and asked for it to be replaced with a new computer Dell sent me a refurbished defective computer in January I called and customer service tried to tell me I could not return the computer for refund Finally, after a lengthy discussion and argument, customer service sent a return label and explained they would be giving a refund On Jan 12, I received another computer very poorly packaged, not a new computer This is completely unacceptable
I purchased two Dell Inspirion computers for me and my wife about three years and I paid for the extra warranty which to this day is still Valid In the past my wife's computer has needed on multiple occasions replacement of the hard drive and display screen In the process of repairing my wifes computer the repairman damages the back cover of the computer plus where the hard drive goes in made it hard to install or take out and damage the battery so it does not pop out easy I have read the warranty concerning this and it states because of damage done by someone else I can request a new computer from Dell I called Dell and they gave me the run around on more than one occasion..I told them verbatim their own warranty and whatI paid for and they refuse to honor the warranty and tried to push me to send my wife's computer to the depot which their warranty does not show On top of this my wife was speaking to one of their supervisors...I wished I got his name She was try
Recently Dell offered a Western Digital Blue PC 250GB SSD through its website for $20. Upon seeing this, admittedly, amazing deal, I quickly purchased the hard drive before they were sold out. The order was completed and Dell charged my card, but subsequently cancelled the order without cause. In the cancellation email, Dell stated that my order was cancelled due to a pricing error and that my payment would be refunded. However, this is not a satisfactory result, given that I paid the displayed price while the item was still in stock. After doing a little digging, it appeared that Dell did deliver the hard drives to some customers who happened to choose expedited shipping. It does not make sense that I, and others, should be punished by having our orders cancelled because we did not pay for faster shipping, especially when the reason for not receiving the hard drive had nothing to do with the number of items in stock.
ON NOVEMBER 26, SERVICE TAG # [redacted] I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # [redacted] I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
Dell.com states there is a Day price match guaranteeI have found a lower price within 30-days but I am unable to get anyone on the phone who is aware of this policy
I have requested returns in the last month from Dell As a Dell Advantage Rewards member, it was advertised to me that I am entitled to free returns For each order, I went through Dell's website to the order status page, clicked on each order, and clicked Initiate a ReturnI filled out the form and each time received an email stating with the subject "Online Returns Confirmation" and the email stated: "We have received your service request and are processing your returnYou will receive your return waybill information via email once the request has been completedNote: You may contacted by Dell regarding this request prior to receiving your return waybill informationYou will receive an additional email containing your return waybills and instructions for return shipment back to dell." I never received waybill information or any further emailsWhen I checked the service request status for each order, it said "under investigation", and now when I try to check the st