ON NOVEMBER 26, SERVICE TAG # [redacted] I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # [redacted] I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
I purchased a Dell Laptop from [redacted] and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had [redacted] concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
I purchased a Dell Inspiron two-in-one tablet from Dell on 7/31/ Last weekend I started having trouble with the keyboard not working properly I contacted Dell and it failed all diagnostic tests They sent a technician to my house on Tuesday, March 27, to replace the keyboard He also replaced the palm rest because the palm rest is part of the keyboard Now, the power cord doesn't fit into the hole where you plug it in As soon as you plug it in, it falls right out I doesn't "click" in like most power cords do so you know it's secure My tablet is completely out of power and I can't use it I use it for work Without my tablet, I can't work I can't transfer my files to a different computer because I cant turn my tablet on to do so I talked to Dell technicians tonight and each one told me this issue is not covered under my warranty so there's nothing that can be done I asked why the technician can't come back and see what's wrong and I was told it's not
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
Have a year Premium Support Service till November 11, for laptop (Dell Inspiron 15-5559) and needed power button repairSent in my Dell Laptop (service tag [redacted] ) Oct27, via Fedex Box provided by Dell; dropped off at Fedex location in Jackson, WYNovember 5, 2018, contacted Dell Premium Support and found their Houston Texas repair facility received my laptop (have email from Dell) but did not have any repair statusNovember 12, 2018, contacted by Dell that my service plan expiredWhen I called them, they could not give me any updates on my laptopInstead of providing repair status, Dell representative just wanted to sell me a new service contractNo one the sales nor technical support teams could tell when I was going to get my laptop back or if the computer will be repaired
Purchased Dell Laptop with extended warrantyHave had issues since the beginningHave gone through support and had a tech come to my home and still having screen flickering issueI have tried to explain this product is a lemon and should be replacedUnable to talk with anyone in the United States
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
I was contacted today by an outsourced Dell representative from India regarding a warranty renewal for my laptopShe did not understand me and I could not understand herShe just kept repeating everything I said back to me- the conversation went no whereI attempted to contact Dell Corporate but I kept getting looped back to a Dell rep outsourced through IndiaI would like to extend my warranty but I will not do via a representative that cannot understand me or one that I cannot understandI am seriously concerned about not being able to reach a Dell representative that is English speaking and located CONUS
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
I purchased A laptop a year and a half agoFor 699+ tax Right when I did my work gave me a laptop to useThis laptop was just starting to be used in August Barely used still has the plastic on the back of it and already having issuesWhen I close the laptop and open it back up all you see is different color marks on the screen half the timeThe laptop because on usable until I open and close it multiple timesWhen I called customer service they stated that I would have to pay $to have them look at it and possibly fix itAfter which they ran one diagnostic test and have no idea other than over the phone conversation what the issue isThat is half of what I paid for the laptop and that is unacceptable.How can you make a diagnosis without even looking at the laptop
I purchased a Dell laptop months agoService Tag [redacted] Model [redacted] The laptop has never been dropped and has layed on my desk the entire timeThe upper left corner of the laptop is completely openedThe hinge is completely apart on the upper leftThe laptop will not close because of thisIt is a severe problem I called about this issue because the laptop is still covered under warranty but was told I need to pay $to repair the issueI feel that this is unfair because this is clearly an on going issue if you Google this model, other people have the same exact hinge problem
My computer has had major technical issues since I first purchased it in November After downloading the startup software, the cd drive would not workThe representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd driveWhen we received an update from the company in August or September 2016, the video card immediately stopped workingAfter much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issueI returned the card and they asked that I send in the computer to be repaired I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to meUnfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service centerBecause of this Dell cannot locate my computerI have spoken to many people in their customer service, technical service and escalation depar
I purchased a laptop for my son to go to college on August 5, which was supposed to be delivered August 9, I paid using a credit I had received for advantage purchasing of and a egift card of that I had received as part of a deal earlier in the year, and the balance to be on my dell account I looked at this order on the 8th because I had not gotten notice of shipping and it had not even been processed so chatted with an agent who confirmed the gift number again and said it would be taken care of They then waiting until August 16th calling me every couple of days with an agent I could hardly understand his voice telling me there was still a problem somewhere in the chainbut it was being handled FINALLY he called yesterday and said the order had been canceled!!!! I do not understand this or why the order would be canceled when everything is did was valid and before the expiration date Now the gift card is past the experationI dont know why they
On 12/4/2017, I placed an order for a Samsung 55" 4K Ultra HD Smart TV online from Dell computers( order # [redacted] )I have purchased Samsung televisions in the past and had no issues with the productWhen I received the package on 12/14/2017, I tried to assemble the TV stand, but I noticed the screws were not fitting properly in the holes, which made it impossible for the monitor to standI am not certain that the television works due to the unstable television standI made several phone attempts and I was given the run around on the phoneOn 12/20/2017, I had spoken to a woman named [redacted] in the return/cancellation departmentI was given an authorization number and she assured me that someone from pilot freight delivery will pick up the package
I had purchased a laptop Dell Inspiron 5000, Seris (5566), Model: 15566-3000B, SKU: from BEST BUY in Modesto, CA on 5/29/as a graduation gift for my son who is starting collegeWhen we opened the box and tried to charge the laptop, the comptur would not chargeI took it back to best buy and was informed that since I did not purchase the extra warranty, I would have to contact DELL myselfWhich I have been doing since, first week of June, I have made multiple phone calls trying to get a replacement cord so that we can charge the laptop,but have been given the run around, everytime I called I had been informed that it is in the mail, and I will get it within hoursEverytime I call, I spend atleat 2hours on the phone, have been given the run around for a computer that still has a DELL warranty until 7/23/ I had to place my son in a junior college vs placing him in a university, because if I send him to a university he does not have a computer to use for
I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: [redacted] )I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly I have no programs installed and a fresh install of windows so that shouldn't be the issue I love the Alienware rand all the features (supposed features) [redacted] that come with it but for $I expect moreI really don't u
I placed my order for a laptop on 9/5/ Dell had a promotion for 10% back in loyalty rewards on all purchases made through a Dell Preferred AccountI received my first Promotional eGift card on 9/23/with expiration date 12/22/and a second one on 10/29/with an expiration of 1/27/I tried to redeem the second eGift card on 1/25/however, it appeared to be invalidI contacted Dell and was told a case specialist will get back to meWhen they did, they told me that both cards were manually generated and duplicated, therefore both cards were cancelled and the case is closed and nothing could be doneI tried calling again on 2/13/in hopes of getting an associate that could help me better, but worst happenedShe told me that nothing could be done and it happened to 40,other customersI am extremely dissatisfied with the outcomeI was unable to redeem either gift cards because Dell sent out duplicates, therefore they must void all gift cards
I bought an XPS in early July and received it on July 17th, I bought this computer for power and longevity and because it was supposed to be one of their top tier products and I need something reliable for work Instead, the battery was constantly drained, I was ALWAYS charging this thing just to keep it working - and it's supposed to have exceptionally long battery life And it was supposed to have a Ghz processor, and it only has a Ghz processor If they're trying to account for overclocking in their sales materials - selling it to people who wouldn't know any better as stock Ghz(which is honestly what I thought I was supposed to be getting until I checked the hardware when I got it) I think that's despicable It was always on fire And then other things stopped working properly - the speakers started crackling, the usb ports worked intermittently or would cut in and out of working during work sessions Dell called me only a week or two after I re
The camera on my computer stopped working shortly after buying it after trying to address the problem with the Dell technicians I gave up and took a break for a while until I needed the camera for an online classI have spent many hours troubleshooting over the phone and online with them they finally sent an on-site technician to my house to replace the camera however they failed to mail the camera and instead mailed out a motherboard, daughterboard, LCD screen, and LCD cablesI watched the technician open the package and there was no camera includedAfter trying to troubleshoot yet again, they finally agreed to mail out a camera for future replacementA different technician came to my house to replace the camera and in the process he broke the screen along with the outer shell of my laptopMy computer would not turn on at allI was unable to back up my data bc of the damage caused by the technician and he was not able to back it up because he couldn't find my files since they we
ON NOVEMBER 26, SERVICE TAG # [redacted] I MADE A ONLINE PURCHASED I PAID HALF CASH/DEBIT FROM MY BANK ACCOUNT AND THE OTHER HALF I PAID WITH MY DELL PREFERRED ACCOUNT, I ORDERED A CUSTOMIZED ALIENWARE RLAPTOP FOR MY SON' ONLY CHRISTMAS GIFT, I RECEIVED THE LAPTOP ON DECEMBER 5, AND PUT IT AWAY FOR OPENING ON CHRISTMAS MORNING, ON DECEMBER 10, REQUEST # [redacted] I RECEIVED A PHONE CALL FROM A DELL AGENT EXPLAINING THAT THE PRODUCTION LINE PUT IN A NVIDIA GEFORCE GTX 1060, THE WRONG VIDEO CARD, INSTEAD OF WHAT I ORDERED A NVIDIA GEFORCE GTX SHE TOLD ME EITHER I CAN GET A $REFUND/CREDIT OR SHE COULD PUT IN ANOTHER ORDER FOR SECOND ALIENWARE RWITH THE CORRECT VIDEO CARD AND ASKED WHICH I PREFERRED, I ASKED THE AGENT BEFORE I MAKE ANY DECISION, WHEN WILL THE LAPTOP BE DELIVERED? BECAUSE I WANTED TO MAKE SURE THAT I WOULD HAVE IT IN TIME FOR CHRISTMAS, SHE REPLIED DECEMBER 21ST NO LATER THAN THE 22ND SO I AGREED TO HAVE ANOTHER LAPTOP SHIPPED WITH THE COR
I purchased a Dell Laptop from [redacted] and is less than a year old and the hard drive failedI had several calls with dell tech line and determined that they needed to send a replacement hard driveI installed the hard drive and still would not boot up and made another call to dell and they said that I needed to have a flash media operating usb that at first wanted to charge me for and after several more calls said they would sendWaited days and no package as promisedI made more calls and escalated to the complain department and still no callI had [redacted] concierge on all the calls accepted those that were made to me from dellOne other issue is that I can not understand the techs that all seem to be from India
I purchased a Dell Inspiron two-in-one tablet from Dell on 7/31/ Last weekend I started having trouble with the keyboard not working properly I contacted Dell and it failed all diagnostic tests They sent a technician to my house on Tuesday, March 27, to replace the keyboard He also replaced the palm rest because the palm rest is part of the keyboard Now, the power cord doesn't fit into the hole where you plug it in As soon as you plug it in, it falls right out I doesn't "click" in like most power cords do so you know it's secure My tablet is completely out of power and I can't use it I use it for work Without my tablet, I can't work I can't transfer my files to a different computer because I cant turn my tablet on to do so I talked to Dell technicians tonight and each one told me this issue is not covered under my warranty so there's nothing that can be done I asked why the technician can't come back and see what's wrong and I was told it's not
I ordered a desktop computer from Dell and out of box it had an issue that the video card didn't work (blank screen) the on board video workedI paid extra money for the video card but it did not workI called customer support and this is where the trouble really beganThey read off the usual troubleshooting procedure which I had already doneThen he insulted me by asking if I knew where the start button wasBy the time we were done, the mouse didn't work and the computer shutdown on it's ownI just gave up and told him I didn't have time to deal with this nowI thought it would be a easy fix but it wasn'tI couldn't believe that a computer out of box would have these problems, don't they check these computers before leaving the shop?
Have a year Premium Support Service till November 11, for laptop (Dell Inspiron 15-5559) and needed power button repairSent in my Dell Laptop (service tag [redacted] ) Oct27, via Fedex Box provided by Dell; dropped off at Fedex location in Jackson, WYNovember 5, 2018, contacted Dell Premium Support and found their Houston Texas repair facility received my laptop (have email from Dell) but did not have any repair statusNovember 12, 2018, contacted by Dell that my service plan expiredWhen I called them, they could not give me any updates on my laptopInstead of providing repair status, Dell representative just wanted to sell me a new service contractNo one the sales nor technical support teams could tell when I was going to get my laptop back or if the computer will be repaired
Purchased Dell Laptop with extended warrantyHave had issues since the beginningHave gone through support and had a tech come to my home and still having screen flickering issueI have tried to explain this product is a lemon and should be replacedUnable to talk with anyone in the United States
I am extremely unsatisfied with Dell and your service after sale My wife's work computer became dysfunctional Saturday, May I spend from 8:am until 2:PM working with technical support to try and get this resolved I had to stop due to weekend plans and my wife resumed the process of attempting repair at 1:today It is now 8:PM I have installed drivers, downloaded software, reinstalled the operating system, then that still didn't work After repeated pleas for a replacement computer they finally agreed to send a technician to our house to try and fix the problem At this point I have confidence in either my computer or Dell Very very disappointing customer service You should not required customers to spend this kind of time troubleshooting problems on products still under warranty
I was contacted today by an outsourced Dell representative from India regarding a warranty renewal for my laptopShe did not understand me and I could not understand herShe just kept repeating everything I said back to me- the conversation went no whereI attempted to contact Dell Corporate but I kept getting looped back to a Dell rep outsourced through IndiaI would like to extend my warranty but I will not do via a representative that cannot understand me or one that I cannot understandI am seriously concerned about not being able to reach a Dell representative that is English speaking and located CONUS
I buyed a dell laptop and it came up windows activation required and I called the Best Buy where I purchased the laptop and they tried to help me find the code on the box and the back of the laptop but there was no key code so they told me to call dell when I called dell at least times finally till they picked up and talking to them I got disconnected so didn't have time to call back anymore now I had a chance to call them back they want to charge me money because its after a year but I explained them they could see in the system that they never solved the problem so they told me you right but they will transfer me to supervisor and I was transferred times spending so much time and they still didn't resolve this issue there was very bad customer service there
I purchased A laptop a year and a half agoFor 699+ tax Right when I did my work gave me a laptop to useThis laptop was just starting to be used in August Barely used still has the plastic on the back of it and already having issuesWhen I close the laptop and open it back up all you see is different color marks on the screen half the timeThe laptop because on usable until I open and close it multiple timesWhen I called customer service they stated that I would have to pay $to have them look at it and possibly fix itAfter which they ran one diagnostic test and have no idea other than over the phone conversation what the issue isThat is half of what I paid for the laptop and that is unacceptable.How can you make a diagnosis without even looking at the laptop
I purchased a Dell laptop months agoService Tag [redacted] Model [redacted] The laptop has never been dropped and has layed on my desk the entire timeThe upper left corner of the laptop is completely openedThe hinge is completely apart on the upper leftThe laptop will not close because of thisIt is a severe problem I called about this issue because the laptop is still covered under warranty but was told I need to pay $to repair the issueI feel that this is unfair because this is clearly an on going issue if you Google this model, other people have the same exact hinge problem
My computer has had major technical issues since I first purchased it in November After downloading the startup software, the cd drive would not workThe representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd driveWhen we received an update from the company in August or September 2016, the video card immediately stopped workingAfter much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issueI returned the card and they asked that I send in the computer to be repaired I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to meUnfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service centerBecause of this Dell cannot locate my computerI have spoken to many people in their customer service, technical service and escalation depar
I purchased a laptop for my son to go to college on August 5, which was supposed to be delivered August 9, I paid using a credit I had received for advantage purchasing of and a egift card of that I had received as part of a deal earlier in the year, and the balance to be on my dell account I looked at this order on the 8th because I had not gotten notice of shipping and it had not even been processed so chatted with an agent who confirmed the gift number again and said it would be taken care of They then waiting until August 16th calling me every couple of days with an agent I could hardly understand his voice telling me there was still a problem somewhere in the chainbut it was being handled FINALLY he called yesterday and said the order had been canceled!!!! I do not understand this or why the order would be canceled when everything is did was valid and before the expiration date Now the gift card is past the experationI dont know why they
On 12/4/2017, I placed an order for a Samsung 55" 4K Ultra HD Smart TV online from Dell computers( order # [redacted] )I have purchased Samsung televisions in the past and had no issues with the productWhen I received the package on 12/14/2017, I tried to assemble the TV stand, but I noticed the screws were not fitting properly in the holes, which made it impossible for the monitor to standI am not certain that the television works due to the unstable television standI made several phone attempts and I was given the run around on the phoneOn 12/20/2017, I had spoken to a woman named [redacted] in the return/cancellation departmentI was given an authorization number and she assured me that someone from pilot freight delivery will pick up the package
I had purchased a laptop Dell Inspiron 5000, Seris (5566), Model: 15566-3000B, SKU: from BEST BUY in Modesto, CA on 5/29/as a graduation gift for my son who is starting collegeWhen we opened the box and tried to charge the laptop, the comptur would not chargeI took it back to best buy and was informed that since I did not purchase the extra warranty, I would have to contact DELL myselfWhich I have been doing since, first week of June, I have made multiple phone calls trying to get a replacement cord so that we can charge the laptop,but have been given the run around, everytime I called I had been informed that it is in the mail, and I will get it within hoursEverytime I call, I spend atleat 2hours on the phone, have been given the run around for a computer that still has a DELL warranty until 7/23/ I had to place my son in a junior college vs placing him in a university, because if I send him to a university he does not have a computer to use for
I purchased a Dell Inspiron laptop back in January Within weeks, one of the keys fell off and could not be placed back onAt the beginning of July, the hinges and side of the laptop started separating (pictures of the issue here: [redacted] )I found out this was a problem for many others who own this laptop, making it a manufacturer's defectIn addition, the wifi signal of the computer became very weak after the side started to separateI contacted Dell to resolve this problem, they claimed I must've caused this and that it was not covered since it was "wear and tear"They also claimed it would cost $500+ to repair it, or that I could buy a new laptop from them with a $discountThis is absolutely ridiculous, as the problems were not caused be me, and I expected this laptop to last me for a few years
I have a week old Alienware R(can't return) and I been having issues gaming or using any of the key features due to the CPU 7300hq being severely under poweredDell advertised this laptop as being able to utilize VR, GSYNC, Alienware Graphics Amplifier etcbut I am unable to use any of those features because the cpu is constantly pegged at 100% during any game play The CPU is pegged at 100% during any VR gameplayI can't utilize gsync because it only works at fps and above and since the cpu is hindering the performance and bottlenecking the GPU I can barley get 20fps with 50% GPU usageThe Alienware Graphics Amplifier I purchased is a joke how do they expect me to use a more powerful gpu when the cpu can't handle a gtx properly I have no programs installed and a fresh install of windows so that shouldn't be the issue I love the Alienware rand all the features (supposed features) [redacted] that come with it but for $I expect moreI really don't u
I placed my order for a laptop on 9/5/ Dell had a promotion for 10% back in loyalty rewards on all purchases made through a Dell Preferred AccountI received my first Promotional eGift card on 9/23/with expiration date 12/22/and a second one on 10/29/with an expiration of 1/27/I tried to redeem the second eGift card on 1/25/however, it appeared to be invalidI contacted Dell and was told a case specialist will get back to meWhen they did, they told me that both cards were manually generated and duplicated, therefore both cards were cancelled and the case is closed and nothing could be doneI tried calling again on 2/13/in hopes of getting an associate that could help me better, but worst happenedShe told me that nothing could be done and it happened to 40,other customersI am extremely dissatisfied with the outcomeI was unable to redeem either gift cards because Dell sent out duplicates, therefore they must void all gift cards
I bought an XPS in early July and received it on July 17th, I bought this computer for power and longevity and because it was supposed to be one of their top tier products and I need something reliable for work Instead, the battery was constantly drained, I was ALWAYS charging this thing just to keep it working - and it's supposed to have exceptionally long battery life And it was supposed to have a Ghz processor, and it only has a Ghz processor If they're trying to account for overclocking in their sales materials - selling it to people who wouldn't know any better as stock Ghz(which is honestly what I thought I was supposed to be getting until I checked the hardware when I got it) I think that's despicable It was always on fire And then other things stopped working properly - the speakers started crackling, the usb ports worked intermittently or would cut in and out of working during work sessions Dell called me only a week or two after I re
The camera on my computer stopped working shortly after buying it after trying to address the problem with the Dell technicians I gave up and took a break for a while until I needed the camera for an online classI have spent many hours troubleshooting over the phone and online with them they finally sent an on-site technician to my house to replace the camera however they failed to mail the camera and instead mailed out a motherboard, daughterboard, LCD screen, and LCD cablesI watched the technician open the package and there was no camera includedAfter trying to troubleshoot yet again, they finally agreed to mail out a camera for future replacementA different technician came to my house to replace the camera and in the process he broke the screen along with the outer shell of my laptopMy computer would not turn on at allI was unable to back up my data bc of the damage caused by the technician and he was not able to back it up because he couldn't find my files since they we