I purchased this computer around September and it is supposed to be one of the most powerful systems money can buy It has a stuttering issue that shows during the windows desktop and even more so in gaming I have had to take off from work times for it to be repaired and spent hours on the phone with them trouble shooting The first repair was a new graphics card, this did not resolve the issue The second repair was to replace that graphics card, which then destroyed the mother board The third repair was to replace the graphics card and the motherboard they destroyed during the graphics card replacement This is not a cheap system, I should not be going through this just for it to do what a much cheaper system can do I have simply asked for them to replace it with a working unit, which they tell me "At this moment your system does not qualify for an exchange" I'm currently months in to owning this machine and it's never worked right I have lost data et
We purchased a laptop from Dell with an extended warranty and paid support They have replaced the motherboard three times The motherboard failed again 6/and they replaced it the third time The computer lasted about one hour before it went down again We were told the part would be shipped last week for installation today After clearing my calendar today, and with my business being shut down for over a week so far, I'm losing time and business They refuse to send a replacement or refurbished computer even though we seem to have a lemon product, which would probably cost them less than $on their end They don't care about what damage this is doing to our business We keep getting nice sentiments like, "We're very sorry; we understand, etc." but we have been run around for over a week Now they say the replacement motherboard will be in Thursday, which means we'll be out of business another week That can't happen!
I purchased a inch Inspiron laptop with a three year warranty good to 08/After a week got the blue screen it went poof! On 5-6-I mailed Dell inch Inspiron laptop to be serviced(This "is the second pc" first blue screen after a week) I should've asked for a total refund which they had offerbadThe touch pad was not working properlyI again shipped the pc to Dell for repairIn a week receive back and pc "wouldn't boot"I talked to [redacted] at DellHe agreed to ship a replacement Inch Inspiron with touch screen, dvd, backlit keyboardWhich never asked what carier I would like used-the repaired was shipped Fed Ex [redacted] never asked shipped UPS-and was refused by Fed EX because can't scan into their facility!!!! Remarkable right!!! I could use other wordsIt was SHIPPED BACK TO DELL AND IS PROBABLY SITTING ON THEIR LOADING DOCK AND SIGNED BY EDWARDS That was quite a while agoI typed a email attention to all their executives-and give it back
I purchased a Intuit Quickbook Payroll Enhanced bundle from dellI received the download link and tried to download it to my pcHowever, after I clicked the link a window pop out and stated' error, contact your vendor' Therefore, I contact dell technical support and they said that 'you need purchase a premium support because you don't have a dell computer'Thus, I wanted to return the product since I need to pay to solve the problemI was transfer to customer service return department and spoke with an agentBut, the agent told me that I could not return the product since I clicked the linkThis outcome seemed unacceptable to meI purchased a software that is not downloadable, I neither download nor installed on my computer yetBut I could not refund it because I just clicked the link and tried download itHow can I know this software is not downloadable before I click the linkThe customer should not responsible for click the linkWould you like to help me to solve this iss
I have been a customer of dells for years or so and have bought Alienware laptops from them and have never had a problem until now I didn't have time to play games on this laptop or I would have caught this problem much sooner but I have a lot in my life going on at the time so I didn't have time to play or test games on it right away I use it for work First, I called technical support and I went through so much first with a rude agent names [redacted] then I go through others with diagnostics,remote connection to see the problem in what is going on with my laptop, reinstallation of windows and drivers, transferred to the engineering department times about games that I play.Then after all this stress and aggravation I finally talk to the manager and then he says I will get a motherboard replacement so then after hanging up the phone, I get an email later that night stating that it is not in stock and will give me an eta which they never do I go to work the next morning and ge
I purchased a Dell XPSlaptop in May I have used it for approximately 10-hrs since purchasing the laptop as it was purchased specifically for travel since it is small and portableOver the course of the 10-hours of use I have experienced what people refer to as BSODs or Blue Screens Of DeathEssentially these are errors so critical the computer documents the error and forces the machine to restart or shutdown completelyThe first couple times this happened I figured I would re-download all applicable drivers, use the Dell.com website to update the BIOS, etcIt was in my best interest to give the machine all opportunities to flush the error with software updatesOnce I was convinced that there was something seriously wrong with the machine I reached out to Dell in September to request technical support to help with troubleshootingThis service request number for this contact is [redacted] I would estimate we spent between 60-minutes reviewing the error log maintai
I bought a computer, with awarranty. The computer proved to be defective. I have spent several months trying to have it repaired under warranty. A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired. They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me. I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem.
I have tried to contact tech support to get this problem resolved, but it is a bullpen of folks who can't speak clear english and although I know spanish, I cannot for life of me understand what they are saying. Not to mention they put me on hold several times to "get some papers" or they said they were going to send me an email which never arrived. They seem to be goofing around as I can hear the background noise and everybody is playing the mute game on the line. Friday night fun Here is the problem. I run a 3D graphics design program called AutoSprink. I have spent 10 hours on the phone support with them. What it comes down to is that there is a problem with my display ports. I am using two monitors and only one will render the software and allow me to open files. On the other monitor it crashes. Now I have had an alienware before and it worked just fine with a mini display port monitor and an hdmi monitor, but now my alienware 15 R4 is crashing on other monitors. F
I have been in contact with Dell and Dell personnel for over days regarding a problem with a computer under warrantyI have spent hours (more than 4) on the phone with Dell with no resolutionDell has stated that they will pick up my computer for service and it has still not even been picked up to be looked at
I ordered two Vizio Tvs from Dell directly by phoneOnce I received them they were brokenI called to explain they sent me shipping labels but only for oneCalled them again and they corrected the shipping labelI sent the broken tvs backThey sent me two new ones which had the same issues and are refusing to send me tvs that are not broken and Brande new due to their "day policy" I was onetime for the first delivery but due to my mother having kidney cancer I was not home for the second deliveryWhich is not my responsibility to the within "their policy deadline" since the sold me fraudulent products
My company has purchased a laptop from Dell June of Since then we have had service calls to address various issues with the laptop Despite having next business day on-site warranty service, every service has taken 3-days due to Dell not having parts, or not having people available The person who uses this laptop is unable to work for an estimated cumulative weeks My company purchases all Dell equipment Dell has said that their policy is that if there are issues within 1-mo, then they would replace the laptop They also said, that my only option was to continue to service the laptop This is unacceptable My company purchased a laptop for a worker so that they can work and are causing issues by not supplying a working laptop Moreover, when I asked to speak to a supervisor, MrRohan A M [redacted] said that there was no one higher This continued 3-day turn around time, plus the refusal to acknowledge this issue with the laptop is frustrating They conti
Hello Dell my service tag is [redacted] my computer is going slower then it ever has before do to the fact my Dell laptop was being controlled for hours and minutes on March 28th as you can see by the proof that I provided from my phone company [redacted] in a Excel document I can't not figure out why you company took so long to try to do what ever it did on my computerIt did not need to take hours once so ever your computer put all these unnecessary programs on my computer that just made it slower I don't like how your computer company told me I have a virus but after hours never told me what type of virus I had never told me how to prevent it for next time, But how dare your company tell me its fixed and what not but instead of fixing it making my computer go super slow than it ever has plus on top of that you guys made my computer freeze so much it's just ridiculous I have screen shots of certain things that crazy person did just in case in event happened like this
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
On April of this year, I purchased a replacement power supply unit from Dell online The item description was completely inaccurate, and not only was it not compatible with my system, it wasn't compatible with any of the computer systems they advertised it was for Due to being in Canada and the logistics of receiving, and then returning the item meant that it was not received back into their possession until July (UPS tracking # [redacted] ) Since that time Dell has outright refused to issue a refund for the purchase, and has not responded to a single email inquiry about it
My 13-year-old son researched and found a computer deal that he thought was $803.99, and included a free TV He arranged the online order and I clicked "pay" for $I never saw the order confirmation, which was sent to my son's e-mail address, showing that the total was actually 1, Dell shipped the TV first and charged $$213.63, which I also didn't see right awayThen they charged $for the computerWhen I saw the charges on my bank statement, I contacted Dell and was told that the TV was "free" and the computer was actually $1,It was hard to understand how my son had come to think it was the lower price; I only saw the final payment page with that amount They said they charged separately for the TV because they couldn't ship it without putting a value on itI asked to return just the TV for the price charged, but they said it was a bundle and they would only allow me to return the TV + computerI then spoke to a manager, but he told me the same thing
Starting with a feeling of helplessness and inability to get my issue resolved I have tried with Dell, but to no avail I purchased a Dell laptop computer in May 2017, and from day one there were serious issues with it I constantly got Blue Screens every-time I used the computer I had to reinstall the Windows OS times and nothing ever worked I was promised time and time again - by cocky, over confident technical support people - that they were the best and would fix my issues that NEVER happened After putting up with the BSOD issues, and bad email and phone troubleshooting - with Dell - for 4- monthsDell finally agreed to have me ship my computer to them for repair BIG MISTAKE!!! I shipped my computer to Dell for hardware support, December It is now February 27, and I still have not received my computer back from them There seemed to be a mixup with the shipping back to me through FedexApparently the computer was shipped to me but then FedEx sent
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g
I purchased this computer around September and it is supposed to be one of the most powerful systems money can buy It has a stuttering issue that shows during the windows desktop and even more so in gaming I have had to take off from work times for it to be repaired and spent hours on the phone with them trouble shooting The first repair was a new graphics card, this did not resolve the issue The second repair was to replace that graphics card, which then destroyed the mother board The third repair was to replace the graphics card and the motherboard they destroyed during the graphics card replacement This is not a cheap system, I should not be going through this just for it to do what a much cheaper system can do I have simply asked for them to replace it with a working unit, which they tell me "At this moment your system does not qualify for an exchange" I'm currently months in to owning this machine and it's never worked right I have lost data et
We purchased a laptop from Dell with an extended warranty and paid support They have replaced the motherboard three times The motherboard failed again 6/and they replaced it the third time The computer lasted about one hour before it went down again We were told the part would be shipped last week for installation today After clearing my calendar today, and with my business being shut down for over a week so far, I'm losing time and business They refuse to send a replacement or refurbished computer even though we seem to have a lemon product, which would probably cost them less than $on their end They don't care about what damage this is doing to our business We keep getting nice sentiments like, "We're very sorry; we understand, etc." but we have been run around for over a week Now they say the replacement motherboard will be in Thursday, which means we'll be out of business another week That can't happen!
I purchased a inch Inspiron laptop with a three year warranty good to 08/After a week got the blue screen it went poof
! On 5-6-I mailed Dell inch Inspiron laptop to be serviced(This "is the second pc" first blue screen after a week) I should've asked for a total refund which they had offerbadThe touch pad was not working properlyI again shipped the pc to Dell for repairIn a week receive back and pc "wouldn't boot"I talked to [redacted] at DellHe agreed to ship a replacement Inch Inspiron with touch screen, dvd, backlit keyboardWhich never asked what carier I would like used-the repaired was shipped Fed Ex [redacted] never asked shipped UPS-and was refused by Fed EX because can't scan into their facility!!!! Remarkable right!!! I could use other wordsIt was SHIPPED BACK TO DELL AND IS PROBABLY SITTING ON THEIR LOADING DOCK AND SIGNED BY EDWARDS That was quite a while agoI typed a email attention to all their executives-and give it back
I purchased a Intuit Quickbook Payroll Enhanced bundle from dellI received the download link and tried to download it to my pcHowever, after I clicked the link a window pop out and stated' error, contact your vendor' Therefore, I contact dell technical support and they said that 'you need purchase a premium support because you don't have a dell computer'Thus, I wanted to return the product since I need to pay to solve the problemI was transfer to customer service return department and spoke with an agentBut, the agent told me that I could not return the product since I clicked the linkThis outcome seemed unacceptable to meI purchased a software that is not downloadable, I neither download nor installed on my computer yetBut I could not refund it because I just clicked the link and tried download itHow can I know this software is not downloadable before I click the linkThe customer should not responsible for click the linkWould you like to help me to solve this iss
I have been a customer of dells for years or so and have bought Alienware laptops from them and have never had a problem until now I didn't have time to play games on this laptop or I would have caught this problem much sooner but I have a lot in my life going on at the time so I didn't have time to play or test games on it right away I use it for work First, I called technical support and I went through so much first with a rude agent names [redacted] then I go through others with diagnostics,remote connection to see the problem in what is going on with my laptop, reinstallation of windows and drivers, transferred to the engineering department times about games that I play.Then after all this stress and aggravation I finally talk to the manager and then he says I will get a motherboard replacement so then after hanging up the phone, I get an email later that night stating that it is not in stock and will give me an eta which they never do I go to work the next morning and ge
I purchased a Dell XPSlaptop in May I have used it for approximately 10-hrs since purchasing the laptop as it was purchased specifically for travel since it is small and portableOver the course of the 10-hours of use I have experienced what people refer to as BSODs or Blue Screens Of DeathEssentially these are errors so critical the computer documents the error and forces the machine to restart or shutdown completelyThe first couple times this happened I figured I would re-download all applicable drivers, use the Dell.com website to update the BIOS, etcIt was in my best interest to give the machine all opportunities to flush the error with software updatesOnce I was convinced that there was something seriously wrong with the machine I reached out to Dell in September to request technical support to help with troubleshootingThis service request number for this contact is [redacted] I would estimate we spent between 60-minutes reviewing the error log maintai
I bought a computer, with awarranty. The computer proved to be defective. I have spent several months trying to have it repaired under warranty. A technician was sent to my house to work on it, and so far I have shipped it to their repair depot twice and it has not been repaired. They have offered to return it to me without fixing it, and when I told them that sending it back to me broken was unaaceptable, they promised to have their repair depot contact me. I have repeatedly contacted them about the issue and every time I am told that I will receive a call from their repair depot, in the meantime they keep telling me that the repair is "on hold" and still they have not repaired the problem.
I have tried to contact tech support to get this problem resolved, but it is a bullpen of folks who can't speak clear english and although I know spanish, I cannot for life of me understand what they are saying. Not to mention they put me on hold several times to "get some papers" or they said they were going to send me an email which never arrived. They seem to be goofing around as I can hear the background noise and everybody is playing the mute game on the line. Friday night fun Here is the problem. I run a 3D graphics design program called AutoSprink. I have spent 10 hours on the phone support with them. What it comes down to is that there is a problem with my display ports. I am using two monitors and only one will render the software and allow me to open files. On the other monitor it crashes. Now I have had an alienware before and it worked just fine with a mini display port monitor and an hdmi monitor, but now my alienware 15 R4 is crashing on other monitors. F
I have been in contact with Dell and Dell personnel for over days regarding a problem with a computer under warrantyI have spent hours (more than 4) on the phone with Dell with no resolutionDell has stated that they will pick up my computer for service and it has still not even been picked up to be looked at
Ordered a monitor from dell.com, and the order got canceled without any notification
I ordered two Vizio Tvs from Dell directly by phoneOnce I received them they were brokenI called to explain they sent me shipping labels but only for oneCalled them again and they corrected the shipping labelI sent the broken tvs backThey sent me two new ones which had the same issues and are refusing to send me tvs that are not broken and Brande new due to their "day policy" I was onetime for the first delivery but due to my mother having kidney cancer I was not home for the second deliveryWhich is not my responsibility to the within "their policy deadline" since the sold me fraudulent products
My company has purchased a laptop from Dell June of Since then we have had service calls to address various issues with the laptop Despite having next business day on-site warranty service, every service has taken 3-days due to Dell not having parts, or not having people available The person who uses this laptop is unable to work for an estimated cumulative weeks My company purchases all Dell equipment Dell has said that their policy is that if there are issues within 1-mo, then they would replace the laptop They also said, that my only option was to continue to service the laptop This is unacceptable My company purchased a laptop for a worker so that they can work and are causing issues by not supplying a working laptop Moreover, when I asked to speak to a supervisor, MrRohan A M [redacted] said that there was no one higher This continued 3-day turn around time, plus the refusal to acknowledge this issue with the laptop is frustrating They conti
Hello Dell my service tag is [redacted] my computer is going slower then it ever has before do to the fact my Dell laptop was being controlled for hours and minutes on March 28th as you can see by the proof that I provided from my phone company [redacted] in a Excel document I can't not figure out why you company took so long to try to do what ever it did on my computerIt did not need to take hours once so ever your computer put all these unnecessary programs on my computer that just made it slower I don't like how your computer company told me I have a virus but after hours never told me what type of virus I had never told me how to prevent it for next time, But how dare your company tell me its fixed and what not but instead of fixing it making my computer go super slow than it ever has plus on top of that you guys made my computer freeze so much it's just ridiculous I have screen shots of certain things that crazy person did just in case in event happened like this
I sent my computer in to Alienware (Dell's gaming division)They informed my it needed a new motherboardI did not get back to them in time (was out of the country), so they returned the computer unfixedSo far, so goodBut with I opened the box sent me, I found the video card was missing from the computerI brought this error to Alienware's attention and they told me they had returned the computer in the condition receivedIt certainly had a video card when sent to Alienware (I would think they would have mentioned a missing major component in their assessment of the repairs needed) and there was not one when it was returned to me (as confirmed by a computer tech here on my end)I do not know if the card was lost, broken, or stolen by a Dell employee, but whatever happened must have happened while the computer was in their custody (these components do not simply fall out), and Dell has failed to remedy the situation in any way
I have had problems with a $3,computer since day I have spent hours on the phone with tech supportI requested a refund within my day window and they did not grant itThey said they needed more time to fix the computerI am unhappy with this company and want this returned
I was overcharged between $and $for the laptop I just ordered I ordered premium support but they charged me for premium plus supportthey also charged for the first year which was supposed to be freeThere was also an extra $charge for support for unclear reasons When I tried to get a refund from DELL they passed me from customer care to technical support and back, and there, and back, and there, and backThey play a game so that nothing gets resolved
On April of this year, I purchased a replacement power supply unit from Dell online The item description was completely inaccurate, and not only was it not compatible with my system, it wasn't compatible with any of the computer systems they advertised it was for Due to being in Canada and the logistics of receiving, and then returning the item meant that it was not received back into their possession until July (UPS tracking # [redacted] ) Since that time Dell has outright refused to issue a refund for the purchase, and has not responded to a single email inquiry about it
My 13-year-old son researched and found a computer deal that he thought was $803.99, and included a free TV He arranged the online order and I clicked "pay" for $I never saw the order confirmation, which was sent to my son's e-mail address, showing that the total was actually 1, Dell shipped the TV first and charged $$213.63, which I also didn't see right awayThen they charged $for the computerWhen I saw the charges on my bank statement, I contacted Dell and was told that the TV was "free" and the computer was actually $1,It was hard to understand how my son had come to think it was the lower price; I only saw the final payment page with that amount They said they charged separately for the TV because they couldn't ship it without putting a value on itI asked to return just the TV for the price charged, but they said it was a bundle and they would only allow me to return the TV + computerI then spoke to a manager, but he told me the same thing
Starting with a feeling of helplessness and inability to get my issue resolved I have tried with Dell, but to no avail I purchased a Dell laptop computer in May 2017, and from day one there were serious issues with it I constantly got Blue Screens every-time I used the computer I had to reinstall the Windows OS times and nothing ever worked I was promised time and time again - by cocky, over confident technical support people - that they were the best and would fix my issues that NEVER happened After putting up with the BSOD issues, and bad email and phone troubleshooting - with Dell - for 4- monthsDell finally agreed to have me ship my computer to them for repair BIG MISTAKE!!! I shipped my computer to Dell for hardware support, December It is now February 27, and I still have not received my computer back from them There seemed to be a mixup with the shipping back to me through FedexApparently the computer was shipped to me but then FedEx sent
I purchased a Dell Inspiron Series (5547) on November 4, On March 26, exactly months from my initial purchase I opened my laptop cover and heard a click On March 31, 2015, I opened my laptop and the right hinge corner edge fell off I contacted Dell and was told that part is not covered under warranty I explained to Dell that there has been no trauma I have Dell laptops and Dell PC's in my home (I can give serial numbers as proof for Dell to verify) and have never had a problem like this I personally LIKED Dell products and would ONLY use Dell until now Dell quoted me at $to fix the part This was a new laptop and the hinge should not break with regular non forceful opening and closing August 1, I was using the laptop and noticed the left hinge corner on the couch The laptop was sitting on my lap while I was using it Once again, there was no trauma I heard no click at all I just noticed the piece on the couchWell my laptop is g