On November 25,I purchased a Dell Inspiron LaptopI used it for approximately months and one day it made a real shrill beep noise and the screen went blank and the restarted on it's ownHowever when the screen came back up it had horizontal & vertical lines on it and a good size black dot on it and there was no soundThis laptop has NEVER left the top of my desk so I KNOW it is nothing I did and I am the only one in my home right now alsoI contacted Dell and they had me send it to them to look at About a week later I received emails and phone calls telling me the LCD screen was damaged and they needed $to repair it!! I just spent $on this brand new laptop that NEVER left my deck or was touched by anyone else, to last two months and now they want me to pay to have it repaired!!! This is, as far as I am concerned, a defect in their productWhen I told them I didn't feel I had to be responsible to have this fixed being I only used it not even whole mont
I had my dell xps stolen while traveling I purchased a refurbished dell xps from Dell I ordered the version with the fingerprint reader which was shown on my pre order sheet that was sent to me to check to make sure it was correct I also asked whether whether it came with the Samsung SSD hard drive vs the Toshiba or other because reviews and tests showed it was up to twice as fast It was confirmed that was the hard drive I would receive The laptop I received didn't have the finger print reader or the Samsung hard drive, which I latter learned seems to only be available in Europe due to supply issue or cost I called Dell and said order problem to the voice system Spent the next hours speaking to different representatives pinging from department to department, the same departments multiple times I called two more times and was hung up on I didn't raise my voice, call names or be rude, I just kept pressing for a real answer instead of transferring back t
Purchased a gaming computer in March of Requested refund of computer April for the second timeThe initial request for refund was the first week of aprilDell claimed they never recieved the initial request for refundBut I have and email stating they received the requestAnd that dell would send shipping labels via email Finally Received email confirmation that seller recieved the gaming computer back on April They sent me UPS shipping labels via email on AprilI phoned Dell on April 2016, Dell notified me, I would receive my full refund in business daysI informed Dell at that time that I had returned from [redacted] March and my [redacted] debit card would be deactivated the last day of May Due to the fact, I can no longer have a [redacted] bank account due to me being back statesideDell personnel assured me I would have my full refund with in days of them receiver the computer back (which was April 21st 2016)Dell personnel also as
11/25/- I purchased an XBOX ONE Bundle with [redacted] over live chat on Black Friday after website issues on the promotional priceIt turns out the same product has two URLS, one for the deal which gets claimed and the regular price which never ran outThe agent was unable to accept any other payment method such as PayPal except credit card through the chat and could not allow me to order and do a refund on the regular price URLA few days the order still had not shipped out and I had got several calls from a team which seemed to be from India for some order verificationIt sounded really sketchy as the agent was laughing in between the voicemailI then got an email from [redacted] as "second notice" to verify Dell Purchase ID: [redacted] the sales representative had placed for "security reasons." I am not sure how verifying an order with a number put on the order would be more secure, there is a reason no other company does thisThe hours were vague and many a
I tried to purchase a computer on Cyber Monday for I sat there all day waiting till the sale went liveI gave my debit information and a hold for was placed on my accountI got an email min later saying my card could not be authorized and they would try tomorrowTo my dismay they did and another was held, and again declined my cardI called to change the card, only to have the same problemThen it happened again more times while I was waiting for customer service to help me and there was a hour wait time to get through to the credit card deptBy the time I was able to cancel, I am now with insufficient funds in my bank due to the in holds placed by DellDell said it was my bank refusing the Payment, but I have approval codes from the bank, and it was Dell, not my bank refusing my cardThe bank cannot release my funds for business daysI'm [redacted] that is making me ***, I have kids, am on [redacted] , and this
I purchased a XPS MLK (9360) laptop from Dell back in last November, and it took the company nearly two months to have the product sent to meMoreover, the laptop came in with a loose touchpad, so I had to phone Dell to request an exchangeDell agreed to send me a new laptop, and that took another two weeksFinally, the new laptop came in again, but this time with a broken space barTwice in a row Dell has failed to provide its customer a fully functional laptop, and this service quality is simply unacceptable, not to mention the long wait time and all the hassles related to product exchangeI am planning to call Dell again, but the exchange process will take up another two weeks, and I am not sure if it is worth my time anymore given that Dell has failed twice alreadyThis is by far the worst experience I had with any tech company regarding product quality
I ordered a Dell laptop on 9/6/Dell sent me their order confirmation and I made sure the laptop was being sent to the correct address9/9/was when Dell guaranteed my laptop would be shipped byI checked my order status with FedEx, which said "Delivered" on Saturday, 9/9/2017, pmHowever, my package was signed by a [redacted] who is unrelated to me and there was no laptop at my address The next day on 9/10/2017, I called Dell's customer service to inform them of the situation, and I was told to call FedExWhen I called FedEx, they said their records show my package was delivered to the correct address and that they would try to pick up the package and deliver it back to me Two days later on 9/12/2017, I do not get a call from Dell nor FedEx, so I call both again and I am told to wait two more days Two more days later on Thursday, 9/14/2017, I do not get a call from DellIt is almost the end of their business hours at 7pm EST, so I give Dell's customer ser
Dell charged my gift card without completing the order I was trying to place an order via online chatting on 8/(Chat session ID [redacted] ) I gave my gift cards to the customer representative The customer representative processed the order, but the order was not completed for some reasonThen I was told that one of the cards I provided had balance I checked the transaction history of my gift card, the card was charged $on 8/ The order was not completed
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case( [redacted] ) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
I have business and purchase product from dell both personally and professionallyOn 4/19, I saw a dell advertising promotion promoting a Vizio inch TV for with a gift cardSince I do purchase a lot of product from dell, I feel this is a good deal so went thru with the purchase base on this advertisementMy order number was [redacted] I waited the time require for the gift card to came and it never cameI contacted dell and at first they told me my gift card was denied because I am a resellerI purchase ONE TVyes, I do purchase a lot of , I purchase a lot of dell product because I have two business with employeeI need a lot of equipmentI try to talk with the gift card team multiple time but was on hold for 1-hours each time and has never been able to get thruafter a few weeks, I give up trying to get a hold of the gift card department and talked with the manager They then tell me it's because when I made a purchase, it was a business accountAs
I purchased a laptop from Dell on March 16, Two days after receiving it; the computer has issues with the displayI spoke with Dell over the next two weeks about getting a replacementI was tossed from person to person in regards to my exchange, and nobody seemed to know what was going onAt one point, I spoke with a gentleman who told me that my computer was not my problem and then proceeded to hang up on meWhen I called back, I was told he had cancelled the exchange request, and that I would have to submit a whole new claimI am still without a computer; which is putting me behind in school, and nobody at Dell has been able to come up with a resolution to the issue
I placed order over the internet Ordering Dell Laptop on June 13th Delivery date was June 16th to June 22nd ,I got Email of order cancellation on June 19th Which I did not Cancel it , I was shocked ,I called Dell customer care Spoke to Different people One Guy says your credit card was denied So I called my Credit card from different phone line My credit card company says we approved dell charges, At Last Guy [redacted] said we over sold that model and I can offer you same model for $more I said I place order week ago I do not need to get run around At the End He was no help Dell should deliver my order which they have sent me proof ,I am in process of finding my legal ways to fight Dell Scam
Dell Order Number [redacted] I only place ONE order and they cancel my order and refuse to refund the $gift Card I spentI am losing $dollars Dell Order Number [redacted] First they ship the item and then cancel and call back and then call me an UNAUHTORIZED RESELLER which I am not and I am resident After over hours of calling and they are robbing my money from me I will not do business with Dell any more
I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with [redacted] at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard Now, I have a litany of computer issues Monitor continually flickering USB connectors that lose connection every three seconds trackpad that works on and off Power cord that pops-off Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga
I placed a multi item order for a laptop and other related itemsAfter receiving the items, I decided I did not want some of them and initiated a return for those ItemsI returned the items using the shipping labels providedIt has been more than weeks since the items were recieved by DellI have made multiple attempts to get a status of the returns and the refund dueI have received no response to my inquiries other than the auto generated emails letting me know the request had been received Additionally, the order was placed during a promotion and one of the Items was supposed to be freeIt was not one of the returned items and I would like to be reimbursed for it as well
Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
I ordered an Alienware laptop R($1,353) on June 2, From the very start, the laptop had issues with freezing and having to be force shut to restartIn the first month, I contacted tech support numerous times (Alienware Service Tag: [redacted] ), and spent over 20hrs on the phone with themThey kept guaranteeing me that I was dealing with software issues, not hardwareWhen I spoke to them just days before the day return period would expire, I was told that, if it turned out to be a software issue after all, they would still allow an exchange of the laptop after the first daysI foolishly believed them, and, given that it was the 4th of July, making a return harder, I did not send the laptop back and agreed to let them try to fix the software issues first, trusting that they would honor their promise of exchanging the lemon after the days Eventually, it turned out not to be a software issue, and a tech was sent to my house to replace the motherboard(This experie
Placed order for desktop computerWas guaranteed delivery by Nov 28th (the latest)Called Customer service after computer had not arrived as promised to check status of orderWhile on phone with customer svc rep they rec'd email from warehouse stating the order was cancelled due to motherboard being on back order with no indication when stock would be refilledTried talking to other departments to possibly change order (Dell's suggestion) so we at least got some form of computerAfter hours and employees later the order was cancelled and we now have nothingreps hung up on meOne transferred me to a department he knew was closedMultiple "supervisors" were unable to assist in keeping our business and providing a product comparable to the one we orderedI am left to wonder, if I had not called would they have notified me my order was cancelled? When asked for the notes to be checked on my account only out of the 10+ employees I spoke to this evening bothered to make a
I purchased Dell's highest level of support -- ProServices My laptop started running slow and I called Dell ProServices on Sunday, Nov The first support tech mistakenly deleted my MS office software while trying to fix my Outlook email program Then he screwed up my email and now I am not able to run my business and communicate with my customers via email I have gone through different techs over the past four days and each one had me run tests but no one has figured out what the problem is I am technically "out of business" until Dell fixes the problem with my laptop I asked to speak to a manager, and was transfer to [redacted] who told me that I could continue to work with the tech who didn't know how to solve the problem or wait up to hours for a more experienced person to call me This is ridiculous and I have now been down days and counting
On November 25,I purchased a Dell Inspiron LaptopI used it for approximately months and one day it made a real shrill beep noise and the screen went blank and the restarted on it's ownHowever when the screen came back up it had horizontal & vertical lines on it and a good size black dot on it and there was no soundThis laptop has NEVER left the top of my desk so I KNOW it is nothing I did and I am the only one in my home right now alsoI contacted Dell and they had me send it to them to look at About a week later I received emails and phone calls telling me the LCD screen was damaged and they needed $to repair it!! I just spent $on this brand new laptop that NEVER left my deck or was touched by anyone else, to last two months and now they want me to pay to have it repaired!!! This is, as far as I am concerned, a defect in their productWhen I told them I didn't feel I had to be responsible to have this fixed being I only used it not even whole mont
I had my dell xps stolen while traveling I purchased a refurbished dell xps from Dell I ordered the version with the fingerprint reader which was shown on my pre order sheet that was sent to me to check to make sure it was correct I also asked whether whether it came with the Samsung SSD hard drive vs the Toshiba or other because reviews and tests showed it was up to twice as fast It was confirmed that was the hard drive I would receive The laptop I received didn't have the finger print reader or the Samsung hard drive, which I latter learned seems to only be available in Europe due to supply issue or cost I called Dell and said order problem to the voice system Spent the next hours speaking to different representatives pinging from department to department, the same departments multiple times I called two more times and was hung up on I didn't raise my voice, call names or be rude, I just kept pressing for a real answer instead of transferring back t
Purchased a gaming computer in March of Requested refund of computer April for the second timeThe initial request for refund was the first week of aprilDell claimed they never recieved the initial request for refundBut I have and email stating they received the requestAnd that dell would send shipping labels via email Finally Received email confirmation that seller recieved the gaming computer back on April They sent me UPS shipping labels via email on AprilI phoned Dell on April 2016, Dell notified me, I would receive my full refund in business daysI informed Dell at that time that I had returned from [redacted] March and my [redacted] debit card would be deactivated the last day of May Due to the fact, I can no longer have a [redacted] bank account due to me being back statesideDell personnel assured me I would have my full refund with in days of them receiver the computer back (which was April 21st 2016)Dell personnel also a
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11/25/- I purchased an XBOX ONE Bundle with [redacted] over live chat on Black Friday after website issues on the promotional priceIt turns out the same product has two URLS, one for the deal which gets claimed and the regular price which never ran outThe agent was unable to accept any other payment method such as PayPal except credit card through the chat and could not allow me to order and do a refund on the regular price URLA few days the order still had not shipped out and I had got several calls from a team which seemed to be from India for some order verificationIt sounded really sketchy as the agent was laughing in between the voicemailI then got an email from [redacted] as "second notice" to verify Dell Purchase ID: [redacted] the sales representative had placed for "security reasons." I am not sure how verifying an order with a number put on the order would be more secure, there is a reason no other company does thisThe hours were vague and many a
I tried to purchase a computer on Cyber Monday for I sat there all day waiting till the sale went liveI gave my debit information and a hold for was placed on my accountI got an email min later saying my card could not be authorized and they would try tomorrowTo my dismay they did and another was held, and again declined my cardI called to change the card, only to have the same problemThen it happened again more times while I was waiting for customer service to help me and there was a hour wait time to get through to the credit card deptBy the time I was able to cancel, I am now with insufficient funds in my bank due to the in holds placed by DellDell said it was my bank refusing the Payment, but I have approval codes from the bank, and it was Dell, not my bank refusing my cardThe bank cannot release my funds for business daysI'm [redacted] that is making me ***, I have kids, am on [redacted] , and this
I purchased a XPS MLK (9360) laptop from Dell back in last November, and it took the company nearly two months to have the product sent to meMoreover, the laptop came in with a loose touchpad, so I had to phone Dell to request an exchangeDell agreed to send me a new laptop, and that took another two weeksFinally, the new laptop came in again, but this time with a broken space barTwice in a row Dell has failed to provide its customer a fully functional laptop, and this service quality is simply unacceptable, not to mention the long wait time and all the hassles related to product exchangeI am planning to call Dell again, but the exchange process will take up another two weeks, and I am not sure if it is worth my time anymore given that Dell has failed twice alreadyThis is by far the worst experience I had with any tech company regarding product quality
I ordered a Dell laptop on 9/6/Dell sent me their order confirmation and I made sure the laptop was being sent to the correct address9/9/was when Dell guaranteed my laptop would be shipped byI checked my order status with FedEx, which said "Delivered" on Saturday, 9/9/2017, pmHowever, my package was signed by a [redacted] who is unrelated to me and there was no laptop at my address The next day on 9/10/2017, I called Dell's customer service to inform them of the situation, and I was told to call FedExWhen I called FedEx, they said their records show my package was delivered to the correct address and that they would try to pick up the package and deliver it back to me Two days later on 9/12/2017, I do not get a call from Dell nor FedEx, so I call both again and I am told to wait two more days Two more days later on Thursday, 9/14/2017, I do not get a call from DellIt is almost the end of their business hours at 7pm EST, so I give Dell's customer ser
Dell charged my gift card without completing the order I was trying to place an order via online chatting on 8/(Chat session ID [redacted] ) I gave my gift cards to the customer representative The customer representative processed the order, but the order was not completed for some reasonThen I was told that one of the cards I provided had balance I checked the transaction history of my gift card, the card was charged $on 8/ The order was not completed
I own an Alienware RI paid $$2,for itThis is the worse machine I ever purchased! Customer service takes days to work on problems and make repeated attempts to fix the same issue (Unrecoverable errors, Freezing, and blue screens) Thus, their performance is less than stellarAfter repeated failures at repair attempts, and promises of a replacement I cannot get this company to exchange this machine or refund my moneyI have emails showing that on June 21, a supervisor who took over the case( [redacted] ) wrote that after one last attempt to fix the computer, they would start a replacement -- But, here we are today after placing a support call on September 14, with no call back, until September 21, 2018, when I went to their chat, and they finally sent me a message three days later, telling me the machine that I purchased on January 17, 2018, and received on January 25, is not eligible for a replacement! To this date, nobody has even troubleshooted the computer
I have business and purchase product from dell both personally and professionallyOn 4/19, I saw a dell advertising promotion promoting a Vizio inch TV for with a gift cardSince I do purchase a lot of product from dell, I feel this is a good deal so went thru with the purchase base on this advertisementMy order number was [redacted] I waited the time require for the gift card to came and it never cameI contacted dell and at first they told me my gift card was denied because I am a resellerI purchase ONE TVyes, I do purchase a lot of , I purchase a lot of dell product because I have two business with employeeI need a lot of equipmentI try to talk with the gift card team multiple time but was on hold for 1-hours each time and has never been able to get thruafter a few weeks, I give up trying to get a hold of the gift card department and talked with the manager They then tell me it's because when I made a purchase, it was a business accountAs
I purchased a laptop from Dell on March 16, Two days after receiving it; the computer has issues with the displayI spoke with Dell over the next two weeks about getting a replacementI was tossed from person to person in regards to my exchange, and nobody seemed to know what was going onAt one point, I spoke with a gentleman who told me that my computer was not my problem and then proceeded to hang up on meWhen I called back, I was told he had cancelled the exchange request, and that I would have to submit a whole new claimI am still without a computer; which is putting me behind in school, and nobody at Dell has been able to come up with a resolution to the issue
I placed order over the internet Ordering Dell Laptop on June 13th Delivery date was June 16th to June 22nd ,I got Email of order cancellation on June 19th Which I did not Cancel it , I was shocked ,I called Dell customer care Spoke to Different people One Guy says your credit card was denied So I called my Credit card from different phone line My credit card company says we approved dell charges, At Last Guy [redacted] said we over sold that model and I can offer you same model for $more I said I place order week ago I do not need to get run around At the End He was no help Dell should deliver my order which they have sent me proof ,I am in process of finding my legal ways to fight Dell Scam
Dell Order Number [redacted] I only place ONE order and they cancel my order and refuse to refund the $gift Card I spentI am losing $dollars Dell Order Number [redacted] First they ship the item and then cancel and call back and then call me an UNAUHTORIZED RESELLER which I am not and I am resident After over hours of calling and they are robbing my money from me I will not do business with Dell any more
I purchased a Dell insprion pc and I had issues with the hard drive and led inside the pcI did talk reps but they tell me that to send in the pc to repair depotI have talked to the office of the President my a rep named ***I also a case open with [redacted] at DellHe puts request and the request for a new pc get dyined buy Dell CEO office or the resultiion officeThe office of the President say we will not grant your request for a new pcIt is your monitor witch I hooked up to other pc
I have had nothing but problems with my Dell Alienware Computer FROM THE DATE OF PURCHASEStarted with the computer getting a windows critical error, sent the computer to the depo and the first mother board was replacedKeyboard stopped working and display had problems - The Keyboard and Display was replacedThe computer came back with damage on the right-hand side; the plastic was brokenComputer would not turn on - Mother Board was replacedSeveral months ago - computer would not turn on; another motherboard Now, I have a litany of computer issues Monitor continually flickering USB connectors that lose connection every three seconds trackpad that works on and off Power cord that pops-off Problems with BIOS that will not allow me to go into Windows without hitting Fto select the drive Saturday, October 7, 2017, I spoke to another tech support agent that went through all the diagnostics and determined that the motherboard had to be replaced aga
I placed a multi item order for a laptop and other related itemsAfter receiving the items, I decided I did not want some of them and initiated a return for those ItemsI returned the items using the shipping labels providedIt has been more than weeks since the items were recieved by DellI have made multiple attempts to get a status of the returns and the refund dueI have received no response to my inquiries other than the auto generated emails letting me know the request had been received Additionally, the order was placed during a promotion and one of the Items was supposed to be freeIt was not one of the returned items and I would like to be reimbursed for it as well
Computer does not work properlyWill work fora few minutes then it freezes upI am very lucky if I can get continuous minutes of useIThis problem started immediately after the purchaseI called tech support and customer service and all they would do is go through a series of testsThe issue has never been resolvedI asked for a return authorization so that I could return the unit and have them repair or replace unitIt is a Inspiron So I have a computer that essentially does not work and also I am still making payments through Dell Financial Services at per cent interest
I ordered an Alienware laptop R($1,353) on June 2, From the very start, the laptop had issues with freezing and having to be force shut to restartIn the first month, I contacted tech support numerous times (Alienware Service Tag: [redacted] ), and spent over 20hrs on the phone with themThey kept guaranteeing me that I was dealing with software issues, not hardwareWhen I spoke to them just days before the day return period would expire, I was told that, if it turned out to be a software issue after all, they would still allow an exchange of the laptop after the first daysI foolishly believed them, and, given that it was the 4th of July, making a return harder, I did not send the laptop back and agreed to let them try to fix the software issues first, trusting that they would honor their promise of exchanging the lemon after the days Eventually, it turned out not to be a software issue, and a tech was sent to my house to replace the motherboard(This experie
Placed order for desktop computerWas guaranteed delivery by Nov 28th (the latest)Called Customer service after computer had not arrived as promised to check status of orderWhile on phone with customer svc rep they rec'd email from warehouse stating the order was cancelled due to motherboard being on back order with no indication when stock would be refilledTried talking to other departments to possibly change order (Dell's suggestion) so we at least got some form of computerAfter hours and employees later the order was cancelled and we now have nothingreps hung up on meOne transferred me to a department he knew was closedMultiple "supervisors" were unable to assist in keeping our business and providing a product comparable to the one we orderedI am left to wonder, if I had not called would they have notified me my order was cancelled? When asked for the notes to be checked on my account only out of the 10+ employees I spoke to this evening bothered to make a
I purchased Dell's highest level of support -- ProServices My laptop started running slow and I called Dell ProServices on Sunday, Nov The first support tech mistakenly deleted my MS office software while trying to fix my Outlook email program Then he screwed up my email and now I am not able to run my business and communicate with my customers via email I have gone through different techs over the past four days and each one had me run tests but no one has figured out what the problem is I am technically "out of business" until Dell fixes the problem with my laptop I asked to speak to a manager, and was transfer to [redacted] who told me that I could continue to work with the tech who didn't know how to solve the problem or wait up to hours for a more experienced person to call me This is ridiculous and I have now been down days and counting