Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on) This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
I purchased two Dell Venue tablets in December of and purchased a two year extended warranty for them both Within a matter of months, the tablets stopped charging I worked with Dell to send each of them back, one times and the other twice (once for the charging issue) Each time they were sent out, cleaned up (lost all games) and sent back They charged for a while, but then the problem would start again The table that I sent back twice (tablet 2), is now experiencing the same problem - will not charge The problem is with the hardware of the system I called to explain the issue and was told that there is nothing Dell can do without us having to pay for it to be repaired I obviously do not want it to be repaired, as the fix is temporary Dell is telling me that these tablets are no longer under warranty (the warranty has expired) but think that since this is an ongoing, pre exisiting issue, Dell should, at the very least, honor the repair Ideally, they should
The product description for the printer I puchased stated that the following media types are supported by the printer, "Envelopes, labels, plain paper, coated paper, recycled paper, cover paper" [redacted] Today tech support advised me that the maximum weight paper supported is lb paper (copy paper) not the heavier cover paper (card stock) After being transferred to multiple people, I was told Dell could do nothing to make this issue right as it was more than days past the purchase date
I made a purchase with ID Dell Purchase ID: [redacted] on Feb 09, with the following sales associate over the phone Sales Professional Details Sales Professional: [redacted] @Dell.com ###-###-#### She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call [redacted] for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution Dell assigned a specialist to deal with this matter: [redacted] Dell | Advanced Resolution Group Phone + [redacted] requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
I was sold a refurbished Dell Inspiron Gaming Laptop in July with a 1-year warrantyI kept the computer in the box until we moved from VA to IL in mid-AugustI started using the computer in mid-August and submitted my first technical support request September 27, due to the touch pad not workingA technician tried to trouble shoot the issue, but was unable to resolve it over email/phone and said that I had to mail it to the repair centerDue to my need to use the computer daily and not being able to send it to the repair center at that time, I waited until December 11, to send the computer to the repair centerIt was repaired and sent back to me in IllinoisUpon receipt of the computer, the volume buttons were re-programmed, so I contacted Dell Support to correct the issueThey were able to correct the programming issue over the phone On February 15, 2018, I contacted the technical support center with Dell because my computer was shutting off (mid-w
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response Computer system was and warranty was Last week, my son dropped the Venue Pro and the tablet screen shattered Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored) I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage: http://www.dell.com/downloads/global/services/completecare_dhs.pdf Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
I have exclusively had Dell computers in my household and have recommended them many times to friends, family, and colleagues but it is safe to say that will most definitely be changingI have had Dell office computers as well as Alienware laptops and I have been with Dell for a long timeWhen I spend around $1,on an Alienware laptop and pay hundreds extra for premium support and warranty I expect the service and warranty of Alienware to be exceptionalHowever, Dell refuses to replace a battery for my laptop even though the Dell application "SupportAssist" on my computer said it should be covered under my warranty planI am extremely disappointed with the tech support that Dell has provided meDo yourself a favor and avoid purchasing Dell computers and instead opt for a company with good computers and good customer service
I purchased an Ultrabook from Dell online one year ago with a year "premium" warrantyIt crashed days agoSince then I have been on the phone with Dell numerous times receiving conflicting information re parts and deliveryToday I am told the part will not arrive until March My computer is my means of making a livingDell is oblivious to the hardship caused by their disinformation and incompetence
purchased a Dell laptop computer in November as a Christmas gift for my daughter who is in collageBack in February some of the keys on the keyboard stopped workingMy daughter notified Tech support to fix the problema few hours later they stopped working again After several attempts to fix the problem and frustrated my daughter notified me of the problemI then called Dell Tech support to find out what was wrong with the computerThey told me that they were working on the problem and that it would be fixedI then told them that if they could not then I would like the computer replacedThey said that it would not be possible for a replacement since the computer was purchased over days agoI said that this was unacceptable and wanted to talk to managementThey later moved my case to a higher level and that some one would get back in touch with meAt this point my Daughters dollar laptop is still broken and no one has contacted us at this point
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
I ordered a computer that came with a free TV from Dell on 6/6/I placed the order around 5pmAt 7pm, I called and cancelled the order because I found the same laptop on [redacted] for a cheaper price I was told they cancelled the Computer order but they could not cancel the TV order and it was already being shipped I would have to return to TV via UPS once I received it I was also charged $for this free TV on this date I received the TV on 6/8, I called and got the return label from Dell, and I returned the TV via UPS on 6/(UPS tracking # [redacted] ) I called on 6/27, spoke with [redacted] in the Returns department He stated they received the TV and he could see the refund was being processedIt takes up to business days to process the refund and I would see the money back on my credit card by 7/ I called on 7/as I did not have a refund yetI spoke with [redacted] in the returns department, he stated that they have not received the TV and that it appeared
I bought a dell laptop computer from dell and it has 4gb of memory which the salesman on the phone said is plenty,after using it after a couple of months after receiving the computer I noticed the computer is very slow and freezes a lot,I called dell customer service and they basically told me my computer is worthless because it doesn't have a lot of memory therefore the slowness of the computer and the freezing is normal.my express service code is: [redacted]
my windows operating system is computed I called dell to help me and they are telling me I need to transfer me to the soft wear department.I have been calling many times about this issuesthey told me to download the recovery on my computer.and it's not working
I purchased a Dell Inspiron computer in November In June, the computer started to show a warning message that the AC Adapter type was not recognizedI ran Dell diagnosticsIt said the battery had failedThe battery was no longer keeping a chargeDell sent out a replacement for freeThis did not solve the issueUpon doing further research, I realized the problem was the adapter itselfThe pin inside the connector was bent and no longer recognized by the computerI called Dell customer serviceAfter more than an hour, Dell responded by saying that the best they could do is help me to order a replacement adapterThey say it was not cove under warrantyThis is a factory flawThere is no way I could have broken itIt is internalI will not spend $on a new adapter when it is Dell's fault for the design flaw
I purchased (Order # [redacted] ) a TV on 7/from dell.comThe tv came with a egift card to dell.com to be sent out approximately days after purchaseConveniently, it was never sent to me and I only remembered it on 10/10/I contacted dell.com chat support and all was good I will receive my in 2-daysOn 10/I received an email saying it was processed and I will receive it within hoursBy morning of 10/I did not receive the card (well outside the hours)Contacted dell chat support they told me they saw it was sent and to check my inbox because they saw it was processed (lie)They then investigated further and saw a "technical glitch" prevented it from being sentHow convenientHow come dell never reached out at any point to notify me of these issuesI am going to be reaching out to other boards and forums to see if this is a common and systemic issue and see if there are grounds for a lawsuitThe gift card is still MIA and I have no confidence in eve
I placed an order on dell web at 9FEB18, order# [redacted] Dell Printer E310dw with promotion the final price is $27.25, after days I received a email from Dell said my shipment has been delay, so I wait with my patient, but on 13FEB I received another from Dell said my order has been CANCELLED due to some pricing issue, I can not accept that so I contact the customer service via chat, after the customer service person review my question, it can not give me any solution and ask me to contract another customer serviceThat was totally unacceptable and unprofessionalDell trade the customer like nothing and it can do whatever they want to do without an honest explanation! Dell do promotion online or anywhere, then they SHOULD honor the price without excuse!
I purchased an Alienware RLaptop on 8/21/I have had issues with this computer since the day I received itI have had the following repairs/issues done to my lap [redacted] eye tracking not working Graphics card overheating Graphics card redo paste and thermal pads Replace the graphics card Replace the motherboard Replace the entire laptop Hard drive failure Keyboard failure LCD cover replaced Heatsink replaced Main logic board replaced Operating system reinstalled The technician didn't put the computer back together correctly and had to re-accomplish assembly Additionally, many of these repairs have required me to send my laptop back to dell, which has left me without a laptop for my military work, and my college classes (online)All of the above repairs have taken place over the past monthsI have asked for a refund multiple times, I have also given Dell options to compensate me (because they weren't willing to refund)I have asked for Dell credit so
I bought a Dell Inspiron Signature Ed from Microsoft store After less than months of very light use, the lower right side of bezel started to crack open Called Dell support, no help at all Closer examination of the components showed each hinge is connected directly to the LCD cover along with hinge brackets by three tiny screws Both the hinge and brackets are made of metal, but the anchors on the LCD cover are made from weak plastic This kind of plastic will not provide strong enough support to the weight of the LCD screen and the stress from the hinge Dell support insisted this is physical damage inflicted by me, even though they admit this is a very common issue They told me month usage is proof that there is no issue with the plastic and the design, but they still would not provide repair/replacement service even if it's broken in day Their policy says standard one year warranty will not cover any kind of user damage whatsoever, but nowhere they made
I have on prior occasions starting in Feb 2016, notified Dell Inc via their Small Business line to remove me from their mailing list as [redacted] ***, as [redacted] , and as [redacted] at [redacted] I no longer work for that company and there is a lawsuit against that company The address is my home address and definitely no longer want to have my address associated with [redacted] or any of its subsidiaries, and Mr [redacted]
I have used Dell Computers since the early 90's and up until now have had nothing but a great experience with them Until nowI purchased a Dell E525w all in one Laser Color printer It has been slow, print quality poor and overall a very average product The issue started when I had an error code that I couldn't find on line I have tried for the past hours to get tech support in the United States Each time I call I am routed to India, where they ask the same questions, read their script and put me on hold for minutes This is unacceptable
Dell service now wants this laptop in for it's 3rd Depot repair in the space of year for the same problem (failing to charge and power on) This is bordering on ludicrousThe product is obviously defective and was not given a full analysis by the technicians performing the depot repair The total lack of reliability of this product and the issues with depriving a Child of her computer which is REQUIRED in our school district are becoming too much too bear
I purchased two Dell Venue tablets in December of and purchased a two year extended warranty for them both Within a matter of months, the tablets stopped charging I worked with Dell to send each of them back, one times and the other twice (once for the charging issue) Each time they were sent out, cleaned up (lost all games) and sent back They charged for a while, but then the problem would start again The table that I sent back twice (tablet 2), is now experiencing the same problem - will not charge The problem is with the hardware of the system I called to explain the issue and was told that there is nothing Dell can do without us having to pay for it to be repaired I obviously do not want it to be repaired, as the fix is temporary Dell is telling me that these tablets are no longer under warranty (the warranty has expired) but think that since this is an ongoing, pre exisiting issue, Dell should, at the very least, honor the repair Ideally, they should
The product description for the printer I puchased stated that the following media types are supported by the printer, "Envelopes, labels, plain paper, coated paper, recycled paper, cover paper" [redacted] Today tech support advised me that the maximum weight paper supported is lb paper (copy paper) not the heavier cover paper (card stock) After being transferred to multiple people, I was told Dell could do nothing to make this issue right as it was more than days past the purchase date
I made a purchase with ID Dell Purchase ID: [redacted] on Feb 09, with the following sales associate over the phone Sales Professional Details Sales Professional: [redacted] @Dell.com ###-###-#### She charged a total of two $totalling $and sent me a confirmation emailI paid with BOA visa credit card and two gift cardsHowever, the order was cancelled laterSeeing I didn't get any refund,I began to call [redacted] for a refundShe gave different stories each time over the phone, from " will send a refund soon" to "you should have received a refund in your email box"After at least times of useless communication, I had to file to Revdex.com for a resolution Dell assigned a specialist to deal with this matter: [redacted] Dell | Advanced Resolution Group Phone + [redacted] requested me to give the gift card numbers; I didHe asked for the order number of the gift cards, I didHowever, today, July 15th, 2016, h
I was sold a refurbished Dell Inspiron Gaming Laptop in July with a 1-year warrantyI kept the computer in the box until we moved from VA to IL in mid-AugustI started using the computer in mid-August and submitted my first technical support request September 27, due to the touch pad not workingA technician tried to trouble shoot the issue, but was unable to resolve it over email/phone and said that I had to mail it to the repair centerDue to my need to use the computer daily and not being able to send it to the repair center at that time, I waited until December 11, to send the computer to the repair centerIt was repaired and sent back to me in IllinoisUpon receipt of the computer, the volume buttons were re-programmed, so I contacted Dell Support to correct the issueThey were able to correct the programming issue over the phone On February 15, 2018, I contacted the technical support center with Dell because my computer was shutting off (mid-w
Purchased Dell Venue Pro on Aug 2014, along with a year extended warranty that included accidental damage protection (called "Complete Care")In trying to get this resolved, I have been transferred six times, and have reached out on facebook and twitter with no response Computer system was and warranty was Last week, my son dropped the Venue Pro and the tablet screen shattered Dell is claiming that the warranty should not have been sold to me and will not be honored because it did not include a basic warranty, but only included Complete Care (evidently a poor choice for a name since the coverage is not being honored) I have a screenshot of the warranty coverage with days remaining (as of today) as well as the complete care terms agreement, which contains the following verbiage: http://www.dell.com/downloads/global/services/completecare_dhs.pdf Repair and Replacement ServiceDuring the term of this Agreement and subject to the limitat
I have exclusively had Dell computers in my household and have recommended them many times to friends, family, and colleagues but it is safe to say that will most definitely be changingI have had Dell office computers as well as Alienware laptops and I have been with Dell for a long timeWhen I spend around $1,on an Alienware laptop and pay hundreds extra for premium support and warranty I expect the service and warranty of Alienware to be exceptionalHowever, Dell refuses to replace a battery for my laptop even though the Dell application "SupportAssist" on my computer said it should be covered under my warranty planI am extremely disappointed with the tech support that Dell has provided meDo yourself a favor and avoid purchasing Dell computers and instead opt for a company with good computers and good customer service
I purchased an Ultrabook from Dell online one year ago with a year "premium" warrantyIt crashed days agoSince then I have been on the phone with Dell numerous times receiving conflicting information re parts and deliveryToday I am told the part will not arrive until March My computer is my means of making a livingDell is oblivious to the hardship caused by their disinformation and incompetence
purchased a Dell laptop computer in November as a Christmas gift for my daughter who is in collageBack in February some of the keys on the keyboard stopped workingMy daughter notified Tech support to fix the problema few hours later they stopped working again After several attempts to fix the problem and frustrated my daughter notified me of the problemI then called Dell Tech support to find out what was wrong with the computerThey told me that they were working on the problem and that it would be fixedI then told them that if they could not then I would like the computer replacedThey said that it would not be possible for a replacement since the computer was purchased over days agoI said that this was unacceptable and wanted to talk to managementThey later moved my case to a higher level and that some one would get back in touch with meAt this point my Daughters dollar laptop is still broken and no one has contacted us at this point
On August 22, I ordered a Dell S2415H monitorAfter ordering I received a email confirming my orderAfter several days of not receiving a shipping confirmation email I called Dell and was told that the order was cancelled because of a price mistake and they offered to sell me the monitor at the higher priceI never received an email cancellation, however I have since received promotional emails After ordering, I shared the deal I found with a room mate and another friendBoth placed an order after mine, and both were fulfilled as promised and their monitors arrived a few days laterI am disappointed that Dell chose to ship some orders and chose to cancel others in no apparent fair orderI am also disappointed that no email was ever sent to let me know the order was cancelled, even though promotional emails have been sent continuously even after unsubscribing
I ordered a computer that came with a free TV from Dell on 6/6/I placed the order around 5pmAt 7pm, I called and cancelled the order because I found the same laptop on [redacted] for a cheaper price I was told they cancelled the Computer order but they could not cancel the TV order and it was already being shipped I would have to return to TV via UPS once I received it I was also charged $for this free TV on this date I received the TV on 6/8, I called and got the return label from Dell, and I returned the TV via UPS on 6/(UPS tracking # [redacted] ) I called on 6/27, spoke with [redacted] in the Returns department He stated they received the TV and he could see the refund was being processedIt takes up to business days to process the refund and I would see the money back on my credit card by 7/ I called on 7/as I did not have a refund yetI spoke with [redacted] in the returns department, he stated that they have not received the TV and that it appeared
I bought a dell laptop computer from dell and it has 4gb of memory which the salesman on the phone said is plenty,after using it after a couple of months after receiving the computer I noticed the computer is very slow and freezes a lot,I called dell customer service and they basically told me my computer is worthless because it doesn't have a lot of memory therefore the slowness of the computer and the freezing is normal.my express service code is: [redacted]
my windows operating system is computed I called dell to help me and they are telling me I need to transfer me to the soft wear department.I have been calling many times about this issuesthey told me to download the recovery on my computer.and it's not working
I purchased a Dell Inspiron computer in November In June, the computer started to show a warning message that the AC Adapter type was not recognizedI ran Dell diagnosticsIt said the battery had failedThe battery was no longer keeping a chargeDell sent out a replacement for freeThis did not solve the issueUpon doing further research, I realized the problem was the adapter itselfThe pin inside the connector was bent and no longer recognized by the computerI called Dell customer serviceAfter more than an hour, Dell responded by saying that the best they could do is help me to order a replacement adapterThey say it was not cove under warrantyThis is a factory flawThere is no way I could have broken itIt is internalI will not spend $on a new adapter when it is Dell's fault for the design flaw
I purchased (Order # [redacted] ) a TV on 7/from dell.comThe tv came with a egift card to dell.com to be sent out approximately days after purchaseConveniently, it was never sent to me and I only remembered it on 10/10/I contacted dell.com chat support and all was good I will receive my in 2-daysOn 10/I received an email saying it was processed and I will receive it within hoursBy morning of 10/I did not receive the card (well outside the hours)Contacted dell chat support they told me they saw it was sent and to check my inbox because they saw it was processed (lie)They then investigated further and saw a "technical glitch" prevented it from being sentHow convenientHow come dell never reached out at any point to notify me of these issuesI am going to be reaching out to other boards and forums to see if this is a common and systemic issue and see if there are grounds for a lawsuitThe gift card is still MIA and I have no confidence in eve
I placed an order on dell web at 9FEB18, order# [redacted] Dell Printer E310dw with promotion the final price is $27.25, after days I received a email from Dell said my shipment has been delay, so I wait with my patient, but on 13FEB I received another from Dell said my order has been CANCELLED due to some pricing issue, I can not accept that so I contact the customer service via chat, after the customer service person review my question, it can not give me any solution and ask me to contract another customer serviceThat was totally unacceptable and unprofessionalDell trade the customer like nothing and it can do whatever they want to do without an honest explanation! Dell do promotion online or anywhere, then they SHOULD honor the price without excuse!
I purchased an Alienware RLaptop on 8/21/I have had issues with this computer since the day I received itI have had the following repairs/issues done to my lap [redacted] eye tracking not working Graphics card overheating Graphics card redo paste and thermal pads Replace the graphics card Replace the motherboard Replace the entire laptop Hard drive failure Keyboard failure LCD cover replaced Heatsink replaced Main logic board replaced Operating system reinstalled The technician didn't put the computer back together correctly and had to re-accomplish assembly Additionally, many of these repairs have required me to send my laptop back to dell, which has left me without a laptop for my military work, and my college classes (online)All of the above repairs have taken place over the past monthsI have asked for a refund multiple times, I have also given Dell options to compensate me (because they weren't willing to refund)I have asked for Dell credit so
I bought a Dell Inspiron Signature Ed from Microsoft store After less than months of very light use, the lower right side of bezel started to crack open Called Dell support, no help at all Closer examination of the components showed each hinge is connected directly to the LCD cover along with hinge brackets by three tiny screws Both the hinge and brackets are made of metal, but the anchors on the LCD cover are made from weak plastic This kind of plastic will not provide strong enough support to the weight of the LCD screen and the stress from the hinge Dell support insisted this is physical damage inflicted by me, even though they admit this is a very common issue They told me month usage is proof that there is no issue with the plastic and the design, but they still would not provide repair/replacement service even if it's broken in day Their policy says standard one year warranty will not cover any kind of user damage whatsoever, but nowhere they made
I have on prior occasions starting in Feb 2016, notified Dell Inc via their Small Business line to remove me from their mailing list as [redacted] ***, as [redacted] , and as [redacted] at [redacted] I no longer work for that company and there is a lawsuit against that company The address is my home address and definitely no longer want to have my address associated with [redacted] or any of its subsidiaries, and Mr [redacted]
I have used Dell Computers since the early 90's and up until now have had nothing but a great experience with them Until nowI purchased a Dell E525w all in one Laser Color printer It has been slow, print quality poor and overall a very average product The issue started when I had an error code that I couldn't find on line I have tried for the past hours to get tech support in the United States Each time I call I am routed to India, where they ask the same questions, read their script and put me on hold for minutes This is unacceptable