My husband and I ordered a new desktop and two hard drives form dell online in SeptemberWe thought that we received all our items until we opened the desktop There was no stand and no bobble( item to connect wireless keyboard and mouse to desktop I called and they told me it did not include a stand then I was told they would ship me a new keyboard and mouse and stand I few days later my order was cancelled I called and was told that the stand was out of stock I would have to call back and they would upgrade my keyboard for the inconvenient I then received a black keyboard the same model just a different color then my desktop, my desktop is white I called three more times before they said the stand was in stock and that they would send me a new stand and the right keyboard In a few day my order was cancelled again I called again and asked for a supervisorEver time I have called it was at least minutes of waitingEven to tell me that the stand was not in stock
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match Dell product: [redacted] accessories [redacted] Product: [redacted]
Do yourself a favor and just avoid dell. A $3,000 order turned into a $3,000 migraine. I can't believe how poor their customer service. I now remember why I purchased my company's computers elsewhere.
had purchased a Dell XPS 15 and had it for over 2 years. A Month after I purchased it, my track pad started popping out. Since it was a minor issue I kept going. After a a couple of years the track pad started popping out even more. I finally decided to get it checked out and I found that the battery was defective since it started leaking and bulging under the track pad ever since a month after I had bought it. My kids use this for their homework and thankfully it did not leak causing any hazard. I called Dell and told them that this was a defective part that they should have recalled and or replaced without any charge. I had been put through 3 support personnel all in India. The first guy was very dismissive of my issue. His manager then came online and he was pretty condescending saying that all batteries would leak and bloat up towards the end of their life. I told him that I buy a lot of dell machines both for personal use and at work and I have seen battery losing its power towards the end but never have I seen it bloating and expanding like this. He seemed to be amazed that I haven't seen this. I got a call a couple days later from escalation specialist and he restated the same thing and said they will not replace their defective product since I was void of warrenty. My HP lap top I bought at the same time is still working as a carm. I was pretty amazed at the attitude of this company towards their customers who call about their defective product that causes a hazzard. This is the same thing like the Note 8s exploding battery issue. In many cases samsung had replaced them but Dell was nickel and diming their customers. This will be the last Dell I would purchase. Im going to go HP! It is no wonder that the worldwide sales of Dell is small compared to HP based on https://www.statista.com/statistics/263393/global-pc-shipments-since-1st-quarter...⇄ It is not just me a lot of users have the same probem. I paid 300 dollars to get this fixed But Dell is a waste of money. https://www.dell.com/community/XPS/XPS-15-9550-battery-replacement-problem/td-p/...⇄ DELL REPLACES THIS FOR OTHER CUSTOMERS WHO ARE VERY VOCAL! See this You tube : https://www.youtube.com/watch?v=x1zNIUVIhbo and this article: https://www.dell.com/community/XPS/Battery-swelling-in-XPS-15-9560/td-p/6226881 Apparently not all customers are equal for them! I want to complaint about this kind of irresponsible attitude from a company of their repute.
I placed an order on black Friday 2016. I paid with 2 Dell gift cards partially, and paid the rest with my credit card. (The gift cards ware purchased a few years ago, which do not have expiring time.) After a few weeks, the computer still did not come. I called to their customer service, and they told me the order got cancelled due to some payment issue. OK, I'm fine with the order got cancelled quietly but my money should get refunded. The guy in the phone promised all moneys would go back to their original places. However, when I tried to use the rest amount in my gift cards in Feb, I surprisingly found these cards are all empty. I called the customer service again. This time, the call was forwarded to several departments and took a long time. Every person tried to justify that they are 0 balance because they are award cards and expired. I told them that's not true, and I still have the original plastic cards. (Fortunately I did not throw them away.) Finally a lady told me that’s
I placed an order on 1/18/16 using a $25 gift card with a promotional period, the rest of the order, $180 was placed on my visa. Dell sat on my order for over a month without any updates. When I contacted support they told me the vendor doesn't have the items any more and my order was canceled despite the fact that it still says in production. I was given a phone number to call to "modify" my order, but I can't use the gift card now because its expired. They sat on my order long enough to void the $25 in credit I had, and then didn't send me anything or give me a new $25 gift card.
I purchased a Dell XPS Laptop on December 2, 2017. The machine has a 1 year warranty. I contacted Dell on May 15, 2018 in regard to a defect in the craftsmanship of the power adapter on the laptop. A plastic spacer in the power adapter became loose and fell out. The machine has never been dropped or damaged in any way. I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty. They indicate it is user damage, which is not the case. Their only option is for me to pay for the repairs.
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
We got our grandson a Dell laptop for ChristmasThey said they would mark it as a Christmas gift so the warranty would start thenNow that we're having a problem Dell is saying now the warranty started the date of purchaseThey advertised that it had a Gig hard driver, and so much ramSo we got it for our year old grandsonAfter a problem came up I was told that the gig hard drive was only for the operation systemThat this laptop didn’t have a hard driveSo all the hours I was on the phone with dell to get it working right was in vain***_ [redacted] Dell | Technical Support Specialist said 10/25/that this Laptop is only good to do things on the internetI told him that they advertised A Laptop with a gig hard driveYou buy laptop to work or play games or both With all the hours on the phone with Dell nobody told me that you can not put programs for work or play on itThe USB disk won’t work to fix it [redacted] _***_ [redacted] (Dell Support ), and ( ***_***
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste
Several months ago my Inspiron started making loud beeping noises when turning on the power and then the computer would not turn onThe computer was shipped back to Dell and the hard drive was replaced with the notification that the problem was fixed A couple months later the same problem occurred Dell had to re-evaluate the issue as if they had never heard from us The computer was sent back to Dell again This time the LCD cable was replacedI was told the problem was, again, "fixed." Now the same problem is occurring and Dell wants to start all over again because "they can fix it." Because they didn't fix it on two attempts, I don't want to send it in a third time so I asked to have the computer replaced [redacted] (badge [redacted] ) said he could only replace it with a refurbished computer I wanted a new computerAfter much debate he referred me to his supervisor [redacted] (badge [redacted] ) who said that there is no way I can get a replacement computer (new or refurbished)
Ordered a new computerSomehow operating system was wrong on the orderAfter you place and paid for it not before itThey then send you a breakdown of what you bought and specifics on your systemThat's when I noticed itCalled them very next day to resolve itFilled out an online problem with order requestDidn't get a call backcalled them back and the guy said sorry it is to late you will have to return it or receive a credit of $50, which is what it cost to upgrade to the winproI said that's why I tried to catch this early and he was rude and said I would have to wait until I received itWhich was suppose to be day shipping and I got it a week and a half later(not happy about that lie either) I get the computer which I am not sending back because I do work from home and my old computer got hit by a brown out and was toastI was already without a computer for two weeks looking for one and dealing with insurance company to get replacedVery next day I get a email
In addition to product issues, nature of complaint also pertains: Guarantee/Warranty Issues, Repair Issues, Service Issues, Billing/Collection Issues, PRODUCT ISSUES Various technical hardware and software issues - product i.eXPS1TB, Windows Pro, QHD, plus Dell 1Yr Premium Support, purchased in November and delivered DecemberAll issues remain unresolved and no further clarity on how it will be resolved, I had then requested for a small refund for the paid 'Dell Premium Support' of about $100CAD - this was denied Technical issues reported to date: Intermittent connectivity Intermittent Bluetooth connectivity Wireless display connectivity to a monitor Multiple Blue Screen of Death (BSoD) - numerous screen shots were provided to Dell Premium Support Screen flickering Computer will automatically turn on from Sleep mode BSoD with 'system_service_exception btwaudio.sys' error which is the latest issue on May ' CUS
I send my computer to get repair and my computer needs a power supplyI call them to pay for the power supply for the computer they charge me for the power supplyWhich just cost dollarsThey told me is like a depositThey told me when I receive my computer I can call back and their going to deduct the power supply (Dollars) from the deposit and they are going to give me my money backI just call times and they keep transfer me to every single department telling me that they don't know what just happenThere are not trying to help me I just want my money back
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card) The lady who spoke to me gave me the case # and a phone number with her extension She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
I ordered a keyboard/mouse combo online from Dell’s website on November (Dell Purchase ID: [redacted] ) and was charged $(including tax) A week later, I called to check on the status of my order and was told that it was “on hold” After being transferred to and talking with multiple people in several departments (e.gElectronics/Accessories Sales, Customer Service, etc.), I learned that the order was “on hold” due to a problem with Dell’s backend systems In the process, I spent several hours on the phone, was disconnected twice, and was once transferred to a non-existent (i.emade-up) department I was then told that, if I want, I could reorder the product at a new price of $ When asked why I would pay more for the same product, I was told that I had no choice Then, when I asked to talk with a supervisor, I was told that they were very busy and I would need to call back another day to talk with them When I called back on December 1, I repeated the same
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
Order was placed in November Purchased a 60' TV online from this company - order placed everything went fineWhen the product was delivered, the product that was shipped was a inch tvIf I had not paid attention before I signed, I would have been stuck with a TV that I never orderedThe deliver person tried to persuade me to take the TV and did a sales pitch and said take it or leave itI ended up rejecting the shipment Shameful Bait and Switch practice done by Dell, Inc
Purchased a Dell Laptop, does not access the internetReturned product for repair, still same exact issueTried calling again to resolve issue, disconnected three times by a so-called supervisorNo call back, just down to the endless run around, no attempt to resolve issuecompany excels at run around, just about to resolve & disconnect again
My husband and I ordered a new desktop and two hard drives form dell online in SeptemberWe thought that we received all our items until we opened the desktop There was no stand and no bobble( item to connect wireless keyboard and mouse to desktop I called and they told me it did not include a stand then I was told they would ship me a new keyboard and mouse and stand I few days later my order was cancelled I called and was told that the stand was out of stock I would have to call back and they would upgrade my keyboard for the inconvenient I then received a black keyboard the same model just a different color then my desktop, my desktop is white I called three more times before they said the stand was in stock and that they would send me a new stand and the right keyboard In a few day my order was cancelled again I called again and asked for a supervisorEver time I have called it was at least minutes of waitingEven to tell me that the stand was not in stock
I purchased a new Dell Inspironall in one computer 12/03/from Dell sent from Round Rock TexasI needed Tec support in early April of because the computer was running extremely slow and freezing up I was told , when I called Tec support located in India, that I needed to purchase a premium warrenty for approximately $for years coverage or they could not help meI purchased this Tec coverage 04/05/I spoke with Tec support many times ( sometimes on the phone for 2-hours) The computer still had the same issues even though they claimed they removed much malwareFinally I was instructed to mail my computer back to Dell in Round Rock Texas in August It was returned to me 08/10/stating that the hard drive was replaced and operating system reinstalledThe computer continues to have the same issues of being extremely slow and freezing upI answered an email from Dell requesting to know how the repaired computer was functioningI emailed back that the i
Will not price match even when item matches exactly what is sold by DellFollows every guideline under price match guaranteeEach specialist giving different reasoning why they will not price match Dell product: [redacted] accessories [redacted] Product: [redacted]
Do yourself a favor and just avoid dell. A $3,000 order turned into a $3,000 migraine. I can't believe how poor their customer service. I now remember why I purchased my company's computers elsewhere.
had purchased a Dell XPS 15 and had it for over 2 years. A Month after I purchased it, my track pad started popping out. Since it was a minor issue I kept going. After a a couple of years the track pad started popping out even more. I finally decided to get it checked out and I found that the battery was defective since it started leaking and bulging under the track pad ever since a month after I had bought it. My kids use this for their homework and thankfully it did not leak causing any hazard. I called Dell and told them that this was a defective part that they should have recalled and or replaced without any charge. I had been put through 3 support personnel all in India. The first guy was very dismissive of my issue. His manager then came online and he was pretty condescending saying that all batteries would leak and bloat up towards the end of their life. I told him that I buy a lot of dell machines both for personal use and at work and I have seen battery losing its power towards the end but never have I seen it bloating and expanding like this. He seemed to be amazed that I haven't seen this. I got a call a couple days later from escalation specialist and he restated the same thing and said they will not replace their defective product since I was void of warrenty. My HP lap top I bought at the same time is still working as a carm. I was pretty amazed at the attitude of this company towards their customers who call about their defective product that causes a hazzard. This is the same thing like the Note 8s exploding battery issue. In many cases samsung had replaced them but Dell was nickel and diming their customers. This will be the last Dell I would purchase. Im going to go HP! It is no wonder that the worldwide sales of Dell is small compared to HP based on https://www.statista.com/statistics/263393/global-pc-shipments-since-1st-quarter...⇄ It is not just me a lot of users have the same probem. I paid 300 dollars to get this fixed But Dell is a waste of money. https://www.dell.com/community/XPS/XPS-15-9550-battery-replacement-problem/td-p/...⇄ DELL REPLACES THIS FOR OTHER CUSTOMERS WHO ARE VERY VOCAL! See this You tube : https://www.youtube.com/watch?v=x1zNIUVIhbo and this article: https://www.dell.com/community/XPS/Battery-swelling-in-XPS-15-9560/td-p/6226881 Apparently not all customers are equal for them! I want to complaint about this kind of irresponsible attitude from a company of their repute.
I placed an order on black Friday 2016. I paid with 2 Dell gift cards partially, and paid the rest with my credit card. (The gift cards ware purchased a few years ago, which do not have expiring time.) After a few weeks, the computer still did not come. I called to their customer service, and they told me the order got cancelled due to some payment issue. OK, I'm fine with the order got cancelled quietly but my money should get refunded. The guy in the phone promised all moneys would go back to their original places. However, when I tried to use the rest amount in my gift cards in Feb, I surprisingly found these cards are all empty. I called the customer service again. This time, the call was forwarded to several departments and took a long time. Every person tried to justify that they are 0 balance because they are award cards and expired. I told them that's not true, and I still have the original plastic cards. (Fortunately I did not throw them away.) Finally a lady told me that’s
I placed an order on 1/18/16 using a $25 gift card with a promotional period, the rest of the order, $180 was placed on my visa. Dell sat on my order for over a month without any updates. When I contacted support they told me the vendor doesn't have the items any more and my order was canceled despite the fact that it still says in production. I was given a phone number to call to "modify" my order, but I can't use the gift card now because its expired. They sat on my order long enough to void the $25 in credit I had, and then didn't send me anything or give me a new $25 gift card.
I purchased a Dell XPS Laptop on December 2, 2017. The machine has a 1 year warranty. I contacted Dell on May 15, 2018 in regard to a defect in the craftsmanship of the power adapter on the laptop. A plastic spacer in the power adapter became loose and fell out. The machine has never been dropped or damaged in any way. I sent detailed pictures with the full details to Dell and the company refuses to honor the warranty. They indicate it is user damage, which is not the case. Their only option is for me to pay for the repairs.
6/30/Monitor flickeringPC days out of warrantyPaid $Dell shipped return box to meBox recd 7/Fed Ex'ed pc to Dell 7/ Dell recd 7/ 7/Contacted by Dell diagnosis incorrectPaid additional $PC repair on hold re: Dell repair tool Called Dell 7/12, 7/(2x), 7/(told would rec return shipping info on 7/19)Still on repair hold7/called Dell - told to wait additional 24-hoursSpoke to supervisor who promised to call back next dayWhen asked what I wanted, said either send repaired pc quickly or return unrepaired pc and refund my two payments 7/ Recd call from Dell rep- pc being repaired, should ship either Fri 7/or Mon 7/ Repair tool now shows pc in repair 7/called DellTold pc being repaired and should rec email with shipping info by end of 7/Every contact I'm asked to wait 24-hoursIt is over weeks since Dell has my pc and longer since they have payment with no resolution
We got our grandson a Dell laptop for ChristmasThey said they would mark it as a Christmas gift so the warranty would start thenNow that we're having a problem Dell is saying now the warranty started the date of purchaseThey advertised that it had a Gig hard driver, and so much ramSo we got it for our year old grandsonAfter a problem came up I was told that the gig hard drive was only for the operation systemThat this laptop didn’t have a hard driveSo all the hours I was on the phone with dell to get it working right was in vain***_ [redacted] Dell | Technical Support Specialist said 10/25/that this Laptop is only good to do things on the internetI told him that they advertised A Laptop with a gig hard driveYou buy laptop to work or play games or both With all the hours on the phone with Dell nobody told me that you can not put programs for work or play on itThe USB disk won’t work to fix it [redacted] _***_ [redacted] (Dell Support ), and ( ***_***
Dell Inspiron (series) laptop was overheating to the point of boiling and when it was sent to Dell for In-warranty repair, I was told it would not be repaired due to liquid spillageAt no point was liquid ever near the system during the entire time I have had the laptopDell fails to provide information to where the damage is, and will not take photos of the damage as evidence of real damage caused by meAll they keep saying is to contact Out of Warranty support which I have and they continue to transfer me to In-Warranty support Seems like Dell is hiding the proof of damage, the location of damage and the amount of real damageI am a computer builder and I know that certain thermal paste will boil at 212F which is the same as waters boiling pointThe damage could have been caused by boiling of thermal paste
Several months ago my Inspiron started making loud beeping noises when turning on the power and then the computer would not turn onThe computer was shipped back to Dell and the hard drive was replaced with the notification that the problem was fixed A couple months later the same problem occurred Dell had to re-evaluate the issue as if they had never heard from us The computer was sent back to Dell again This time the LCD cable was replacedI was told the problem was, again, "fixed." Now the same problem is occurring and Dell wants to start all over again because "they can fix it." Because they didn't fix it on two attempts, I don't want to send it in a third time so I asked to have the computer replaced [redacted] (badge [redacted] ) said he could only replace it with a refurbished computer I wanted a new computerAfter much debate he referred me to his supervisor [redacted] (badge [redacted] ) who said that there is no way I can get a replacement computer (new or refurbished)
Ordered a new computerSomehow operating system was wrong on the orderAfter you place and paid for it not before itThey then send you a breakdown of what you bought and specifics on your systemThat's when I noticed itCalled them very next day to resolve itFilled out an online problem with order requestDidn't get a call backcalled them back and the guy said sorry it is to late you will have to return it or receive a credit of $50, which is what it cost to upgrade to the winproI said that's why I tried to catch this early and he was rude and said I would have to wait until I received itWhich was suppose to be day shipping and I got it a week and a half later(not happy about that lie either) I get the computer which I am not sending back because I do work from home and my old computer got hit by a brown out and was toastI was already without a computer for two weeks looking for one and dealing with insurance company to get replacedVery next day I get a email
In addition to product issues, nature of complaint also pertains: Guarantee/Warranty Issues, Repair Issues, Service Issues, Billing/Collection Issues, PRODUCT ISSUES Various technical hardware and software issues - product i.eXPS1TB, Windows Pro, QHD, plus Dell 1Yr Premium Support, purchased in November and delivered DecemberAll issues remain unresolved and no further clarity on how it will be resolved, I had then requested for a small refund for the paid 'Dell Premium Support' of about $100CAD - this was denied Technical issues reported to date: Intermittent connectivity Intermittent Bluetooth connectivity Wireless display connectivity to a monitor Multiple Blue Screen of Death (BSoD) - numerous screen shots were provided to Dell Premium Support Screen flickering Computer will automatically turn on from Sleep mode BSoD with 'system_service_exception btwaudio.sys' error which is the latest issue on May ' CUS
I send my computer to get repair and my computer needs a power supplyI call them to pay for the power supply for the computer they charge me for the power supplyWhich just cost dollarsThey told me is like a depositThey told me when I receive my computer I can call back and their going to deduct the power supply (Dollars) from the deposit and they are going to give me my money backI just call times and they keep transfer me to every single department telling me that they don't know what just happenThere are not trying to help me I just want my money back
My Dell computer was broken, so I called Dell technical support and bought one time support spending $($was charged on my credit card) The lady who spoke to me gave me the case # and a phone number with her extension She said I need to use someone else's computer to go to dell website, download file and burn on CDShe also said I must be on the phone with them while I'm doing it I found out it's very difficult to arrange appointments at the same time, Dell technical support rep and a person I borrow a computer from So, I called the phone number she provided and pushed her extensionI tried times but someone else answered the phone I requested them to provide me step by step instruction which website I have to go and which file I have to download so that I can do it by myself without talking to Dell technical rep on the phone The first rep couldn't help me after I provided all information and explained everythingI was forwarded to the 2nd re
I ordered a keyboard/mouse combo online from Dell’s website on November (Dell Purchase ID: [redacted] ) and was charged $(including tax) A week later, I called to check on the status of my order and was told that it was “on hold” After being transferred to and talking with multiple people in several departments (e.gElectronics/Accessories Sales, Customer Service, etc.), I learned that the order was “on hold” due to a problem with Dell’s backend systems In the process, I spent several hours on the phone, was disconnected twice, and was once transferred to a non-existent (i.emade-up) department I was then told that, if I want, I could reorder the product at a new price of $ When asked why I would pay more for the same product, I was told that I had no choice Then, when I asked to talk with a supervisor, I was told that they were very busy and I would need to call back another day to talk with them When I called back on December 1, I repeated the same
I purchased a Dell laptop on January 31st and after using it for two months faced an issue of the hinge on the laptop which was making noise while opening and closing the lid and I subsequently called up Dell customer service and lodged a complaintMy issue was addressed and I sent my unit was sent for repairsI got the repaired unit after days with more issues created from their sideSubsequently I emailed Dell representative again towards the new issue that they createdA new dispatch was created and the unit was sent back for repairsThis time I got the unit back after days with more new issues that were not there beforeContacting dell again for the new issues that they created, I was asked to send the unit againI sent the unit again for repairs and after getting the unit back the issues still persist and they refuse to send a repair guy onsite and are asking me to send the unit again for the fourth timeThree times I sent the unit they haven't fixed the issue and the
Order was placed in November Purchased a 60' TV online from this company - order placed everything went fineWhen the product was delivered, the product that was shipped was a inch tvIf I had not paid attention before I signed, I would have been stuck with a TV that I never orderedThe deliver person tried to persuade me to take the TV and did a sales pitch and said take it or leave itI ended up rejecting the shipment Shameful Bait and Switch practice done by Dell, Inc
Purchased a Dell Laptop, does not access the internetReturned product for repair, still same exact issueTried calling again to resolve issue, disconnected three times by a so-called supervisorNo call back, just down to the endless run around, no attempt to resolve issuecompany excels at run around, just about to resolve & disconnect again