I placed an order on March 31st all items were in stock and showed ready for deliveryI received a notification the next day that there was an issue with my cardCalled and resolved this and was promised day air and that the order would ship that following fridayFriday comes around no orderI am told an item in the order is on backorder (even though the websites shows that it is in stockI patiently wait and check in againTold the item would ship on the 19thCheck in again and they claim they shipped the order weeks earlier and that the Post Office has itOrder is not with the post office as the post office has delivered additional items and tracking number is showing deliveredNow I have no order, each customer sevice rep gives me a new story and no one will help me resolve this
I PURCHASED THE COMPUTER FROM WALMART IN RANCHO CUCAMONGA ON OCTOBER 4TH, A FEW MONTHS LATER THE LAPTOP WENT OUT ON ME I HAVE ANOTHER COMJPUTER AND WAS DOING A LOT OF TRAVELING AND THAT IS WHY I DID NOT CONTACT DELL I DON'T REMEMBER THE DATE I WROTE TO DELL HOWEVER, [redacted] CONTACTED ME AND TOLD THEY WOULD BE SETTING ME A BOX FROM FEDX TO REPAIR IT ON AUGUST 12, THEY PICKED IT UP IT WAS RETURNED TO ME ON AUGUST 21ST, ON AUGUST 24TH, 2017, IT WENT OUT ON ME AGAIN I EMAILED MR [redacted] TWO MORE TIMES AND I HAVE YET TO HEAR FROM HIM I AM APPALED AT THE QUALITY OF AND WONDER HOW THEY CAN ALLOW SUCH A DEFECTIVE PRODUCT TO HIT THE SHELVES AT ALL I AM NOT TRYING TO BE DIFFICULT, HOWEVER, IT SEEMS AS THOUGH TOO MANY COMPANIES ARE OFFERING SUBSTANDARD PRODUCTS AND EXPECTING TO GET AWAY WITH IT ITS NO WONDER THEY HAVE OTHER NEGATIVE COMPLAINTS FROM PEOPLE WHO HAVE PURCHASED THEIR PRODUCTS THIS PRODUCT IS NO WHERE I WOULD EXPECT FROM A COMPAN
Dell is advertising on their website two laptops that are the same This one: [redacted] laptop and this one [redacted] One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
Good eveningI'm finally writing to you after nearly a year and a half of being put off and mistreated by Dell IncIn short, I purchased a laptop directly from Dell Inc with a 3-year warranty, and it has been a nightmare both using the laptop and receiving service from Dell ever sinceThe laptop clearly has issues all around-- at first it would power off without notice (I missed an academic deadline when the computer wiped my paper on an unexpected hard shutdown)Not it goes to sleep randomly and without noticeIf I'm taking tests online or working from a portal workspace, I'll lose my workIt also gets very hotMy laptop has been sent in for service twice and still doesn't workThey want me to send it in again, but I work full time and am taking two grad-level academic programs simultaneouslyOne is for my employer and one is for my master degree, so I cannot afford to be without a computer yet againAbout a month ago, Dell didn't offer a home technician visit (which I thoug
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
I paid $by using my credit card and placed an order of laptop XPSin Aug.4thAnd Dell had received this money $and order number is [redacted] And dell shipped this order by Fedex track num [redacted] .This order should be delivery to me yesterday according to dell warrantyBut I can't received this laptop I had paidThe dell request fedex return my laptop without my agreement I feel angryI had paid $and Dell had received my moneyI think this is a contractThe dell has to delivery this laptop I paid to me, but not return this order without my agreementThe dell received my moeny $and nothing delivery to meThe dell is robber!!!
Product & Customer Service Issues I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, ), the address of which is: O [redacted] ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” [redacted] that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
I'm going to keep this short and to the point: I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate I returned the laptop in March by [redacted] paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else They had no right to sell my laptop yet they did They said they would not refund my money
I puchased a Dell computer from [redacted] *** in October 2017, I started to have problems with the computer in January 2018, The system was slow, I wasn't able to sign in, I would get a blue screenI spoke with someone by the name of [redacted] ***, he told me he had to set my system back to factor setting He was not much of a help On January 12, I rec'd a call from [redacted] who decided he would close my ticket The computer continued to be slow, and the Blue Screen would pop up again I once again call Dell Tech Support on or about April that I was still having problems with the computer On April 24, I was contacted by Dell emplyoee by the name of [redacted] , because I called having the same problems, nothing was done, On April 25, 2018I was contacted by Dell employee by the name of [redacted] SupervisorStill nothing was done What they wanted to do was erase my computer and start it from the factory settings, but never telling me what was wrong
I purchased the accidental damage and extended warrantyI use a wheelchair and have limited mobility and feelingMy laptop is often in my backpackI assume I backed into something or someone ran into meWhatever happened the computer is not charging and there is a crack in the caseI called and was told that because I do not know the EXACT time and place of what happened it will not be covered
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
I bought the laptop in january of a few days later it froze up, they sent no reboot soft ware---i went online with another pc to download and it stopped my desktop from working which it is still dowm, I took it to wallmart and they got it to boot but none o my feathers will work , I went back on-line and they said they said it was fixed and the next time I turned it on it booted with a black screen, I only want what I paid for
I purchased a Dell computer at [redacted] located in [redacted] ***, [redacted] on or around August 19th About two weeks into owning this computer, it started giving me a ton of issues - I phoned [redacted] and they informed me that I'll have to figure this out with Dell, as the warranty is with Dell itselfI spoke to Dell, and after hours on the phone with a technician, the technician figured out that I was having issues with the computer's processor, this is why the computer was lagging, and also the microphone on the computer was not workingThe technician said that even though my computer is under warranty, the only options are to either send in the computer for repair, or pay an additional fee and have a person come to my house and diagnose the issueDue to the fact that I'm a student and needed this computer for school purposes, I couldn't wait around for it to be sent to them, repaired, and sent back, and I couldn't pay the extra fee - so I chose to take no actionA few months
I have had several problems and the worst customer service in an attempt to simply get an AC adaptor cord for my Dell laptop I won't go into all the details here, but I received the wrong cord twice (after about hours on the phone trying to get the right one) before finally receiving the correct cord I was in direct contact with the same agent several times over as he was good enough to give me his extension He knew the situation and that I had cords to return to the company With that knowledge, he sent me one form for the return of both cords I emailed both him and another person that had sent me a follow up email about me returning the cords to ensure that this one form I received was enough to ensure that I got a full refund for BOTH cords I did not get a reply, so assumed that it was ok I sent both cords in original packaging taped very well together with the required purolator form on the outside and immediately emailed Dell with the tracking number once I dropp
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
I had my lap top for months and the mother board broke and so I called DellMy laptop was out of warranty but I thought just years of life span ion a laptop that is hardly used is a bit outrageous They agreed to fix the computer with what I assumed were new parts for dollarsAfter getting it back I had difficulty working the keyboard and so I called back while on the phone with the person who was controlling it from their end the motherboard broke againI once again had to sacrifice my time and class work to send it back to get it finder againI was told there was a day warranty on the part which I assumed was newFor the third time the motherboard brakes at days and dell refuses to do anything about itAll this happened a week after my classes started earning me an F in my online course for failing to finish the semesterI was not told until after the third time that the parts were “ refurbished” and it was not told to me over the phone but my mother This was
I ordered laptop from dell on Nov 26, and it was delivered to a WRONG address Dec 3, by FEDEX I had multiple communications with DELL and also file a complaint with local police However since this is a mis-delivery, the police did not issue an official report, but gave me case numberDell did not look into this issue even after they retrieved the proof of delivery from FEDEX, which shows the incorrect address where package was delivered I finally disputed with my CC company But after one and half year , DELL is still trying to collect money from me
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
In July I purchased a Dell U2713HM monitor with Service Tag: [redacted] Around June it began to malfunction showing a persistent vertical lineI contacted Dell technical support and was issues a replacement monitor Dell U2715H with Service Tag: [redacted] The Dell service request # for this transaction was [redacted] The monitor arrived on 8/10/ On 9/28/the replacement monitor began malfunctioning - showing a red bar on the right side of the display where black was supposed to be as well as a persistent vertical line across the middle I contacted dell as the replacement monitor's malfunction is even worseI was told that the replacement monitor was out of warranty and to contact out of warranty support They sent me a defective monitor and refuse to support it
I placed an order on March 31st all items were in stock and showed ready for deliveryI received a notification the next day that there was an issue with my cardCalled and resolved this and was promised day air and that the order would ship that following fridayFriday comes around no orderI am told an item in the order is on backorder (even though the websites shows that it is in stockI patiently wait and check in againTold the item would ship on the 19thCheck in again and they claim they shipped the order weeks earlier and that the Post Office has itOrder is not with the post office as the post office has delivered additional items and tracking number is showing deliveredNow I have no order, each customer sevice rep gives me a new story and no one will help me resolve this
I PURCHASED THE COMPUTER FROM WALMART IN RANCHO CUCAMONGA ON OCTOBER 4TH, A FEW MONTHS LATER THE LAPTOP WENT OUT ON ME I HAVE ANOTHER COMJPUTER AND WAS DOING A LOT OF TRAVELING AND THAT IS WHY I DID NOT CONTACT DELL I DON'T REMEMBER THE DATE I WROTE TO DELL HOWEVER, [redacted] CONTACTED ME AND TOLD THEY WOULD BE SETTING ME A BOX FROM FEDX TO REPAIR IT ON AUGUST 12, THEY PICKED IT UP IT WAS RETURNED TO ME ON AUGUST 21ST, ON AUGUST 24TH, 2017, IT WENT OUT ON ME AGAIN I EMAILED MR [redacted] TWO MORE TIMES AND I HAVE YET TO HEAR FROM HIM I AM APPALED AT THE QUALITY OF AND WONDER HOW THEY CAN ALLOW SUCH A DEFECTIVE PRODUCT TO HIT THE SHELVES AT ALL I AM NOT TRYING TO BE DIFFICULT, HOWEVER, IT SEEMS AS THOUGH TOO MANY COMPANIES ARE OFFERING SUBSTANDARD PRODUCTS AND EXPECTING TO GET AWAY WITH IT ITS NO WONDER THEY HAVE OTHER NEGATIVE COMPLAINTS FROM PEOPLE WHO HAVE PURCHASED THEIR PRODUCTS THIS PRODUCT IS NO WHERE I WOULD EXPECT FROM A COMPAN
Dell is advertising on their website two laptops that are the same This one: [redacted] laptop and this one [redacted] One is advertised as including a Free TV, but it costs $more than the other one, meaning the TV isn't free at allIt's a $add onThere is one other difference between the two computers, the free TV deal includes Year Premium Support and Months McAfee and the other one includes year limited support and months McAffeeMaking those upgrades to the other machine though would only cost $70, not $
Good eveningI'm finally writing to you after nearly a year and a half of being put off and mistreated by Dell IncIn short, I purchased a laptop directly from Dell Inc with a 3-year warranty, and it has been a nightmare both using the laptop and receiving service from Dell ever sinceThe laptop clearly has issues all around-- at first it would power off without notice (I missed an academic deadline when the computer wiped my paper on an unexpected hard shutdown)Not it goes to sleep randomly and without noticeIf I'm taking tests online or working from a portal workspace, I'll lose my workIt also gets very hotMy laptop has been sent in for service twice and still doesn't workThey want me to send it in again, but I work full time and am taking two grad-level academic programs simultaneouslyOne is for my employer and one is for my master degree, so I cannot afford to be without a computer yet againAbout a month ago, Dell didn't offer a home technician visit (which I thoug
I ordered a complete computer system, with monitor and laser printer in OctIt was deliveredFrom the beginning, the monitor, which was supposed to have a camera and speaker system installed in it, did not work I called dell support and was told that I needed to purchase these items separately if I wanted to be able to Skype I did, and after calling dell support back to install these items, I was told by that support person that I did NOT need to purchase these items, that the monitor which I had purchased, had them installed in it already I then went on with this support person who installed the software patch which had NOT been done when the monitor was shipped to me Next week, I went to Skype with another individual and half-way thru our conversation, they could not hear me My voice could NOT be heard Again I called dell support and hours later still on the phone with them, they informed me that the problem was fixed I then went on a few days later and tried
I paid $by using my credit card and placed an order of laptop XPSin Aug.4thAnd Dell had received this money $and order number is [redacted] And dell shipped this order by Fedex track num [redacted] .This order should be delivery to me yesterday according to dell warrantyBut I can't received this laptop I had paidThe dell request fedex return my laptop without my agreement I feel angryI had paid $and Dell had received my moneyI think this is a contractThe dell has to delivery this laptop I paid to me, but not return this order without my agreementThe dell received my moeny $and nothing delivery to meThe dell is robber!!!
Product & Customer Service Issues I apologize in advance for the length of this complaint; however I have decided that, in this instance, it is more important to favor comprehensiveness over brevity I am bringing this complaint against Dell (Dell, Inc., Dell Technologies, ), the address of which is: O [redacted] ***I am encouraged in filing this complaint with the Revdex.com (Revdex.com) because I gather (in reading a piece posted under “news” on its site, “Dell and the Revdex.com,” [redacted] that your organization has had a positive relationship with the companyTrusting this representation as accurate, though, requires that I presume that Dell didn’t distort or misrepresent its then rapport, which it since has with me, and compels me to consider that Dell has since dramatically altered its then prided business model of direct-to-customer sales to one which it then derided in the statement: “This is in
I'm going to keep this short and to the point: I ordered a XPScomputer back in February I received late February, powered it up for the first time and everything seemed normal, however the computer went into hibernation mode and from there I could never get it powered back onI called tech support, they could not solve the issue, finally I hit the power button one more time and it powered upThen after use I powered it down, the next day went to power it up and it would notI called Dell support after hours of cell time and being transferred to all of the World finally someone told me they would not give me a refund because it was past the daysI finally agreed to let them send me another one in exchange, well powered that one and it went to a blank screen and now it will not turn on or off So for going on one month and a half I have had nothing but troubleI called again today and started the process f getting transferred from department to departmentStated once agai
I bought a Dell laptop last May It never work right I spoke to three different service tech and they could not fix the problem I was instructed to return the laptop because it was still under warranty My sister had just passed away and I explained that I would return the laptop as soon as I could but all of my sister's financial info was on the laptop and I needed it to handle her estate I returned the laptop in March by [redacted] paying for it myself I enclosed contact information and all of the problems I was having I never heard from Dell so I called them today After hours and minutes on the phone, speaking to representatives I was told since I didn't have a service number (I had three but they were assigned to other people) Dell sold my laptop to someone else They had no right to sell my laptop yet they did They said they would not refund my money
I puchased a Dell computer from [redacted] *** in October 2017, I started to have problems with the computer in January 2018, The system was slow, I wasn't able to sign in, I would get a blue screenI spoke with someone by the name of [redacted] ***, he told me he had to set my system back to factor setting He was not much of a help On January 12, I rec'd a call from [redacted] who decided he would close my ticket The computer continued to be slow, and the Blue Screen would pop up again I once again call Dell Tech Support on or about April that I was still having problems with the computer On April 24, I was contacted by Dell emplyoee by the name of [redacted] , because I called having the same problems, nothing was done, On April 25, 2018I was contacted by Dell employee by the name of [redacted] SupervisorStill nothing was done What they wanted to do was erase my computer and start it from the factory settings, but never telling me what was wrong
I purchased the accidental damage and extended warrantyI use a wheelchair and have limited mobility and feelingMy laptop is often in my backpackI assume I backed into something or someone ran into meWhatever happened the computer is not charging and there is a crack in the caseI called and was told that because I do not know the EXACT time and place of what happened it will not be covered
It started when I tried to pay with two forms of paymentOne of the cards was rejectedI called Dell to settle the dispute and they double charged meThat stayed on my account for a week until my bank was able to get it sorted outI ordered day delivery, contacted a manager after days, he said he will put a rush on it, my package arrived days after my purchasedOnce received the computer did not have Windows 10, only Windows I tried everything on the Dell site, I was not going to attempt to call customer service againNot only are they hard to understand, they transfer me around and mess things up worse than my original problemI am tired of trying to fix this computerIt has been in a box since last Friday the 24thFriday is also when I sent Dell an email to their management requesting directions to return it, a shipping label, and to waive any restocking feeSaturday, I know they were closed, but felt it appropriate after reading so many bad things online, I sent
I bought the laptop in january of a few days later it froze up, they sent no reboot soft ware---i went online with another pc to download and it stopped my desktop from working which it is still dowm, I took it to wallmart and they got it to boot but none o my feathers will work , I went back on-line and they said they said it was fixed and the next time I turned it on it booted with a black screen, I only want what I paid for
I purchased a Dell computer at [redacted] located in [redacted] ***, [redacted] on or around August 19th About two weeks into owning this computer, it started giving me a ton of issues - I phoned [redacted] and they informed me that I'll have to figure this out with Dell, as the warranty is with Dell itselfI spoke to Dell, and after hours on the phone with a technician, the technician figured out that I was having issues with the computer's processor, this is why the computer was lagging, and also the microphone on the computer was not workingThe technician said that even though my computer is under warranty, the only options are to either send in the computer for repair, or pay an additional fee and have a person come to my house and diagnose the issueDue to the fact that I'm a student and needed this computer for school purposes, I couldn't wait around for it to be sent to them, repaired, and sent back, and I couldn't pay the extra fee - so I chose to take no actionA few months
I have had several problems and the worst customer service in an attempt to simply get an AC adaptor cord for my Dell laptop I won't go into all the details here, but I received the wrong cord twice (after about hours on the phone trying to get the right one) before finally receiving the correct cord I was in direct contact with the same agent several times over as he was good enough to give me his extension He knew the situation and that I had cords to return to the company With that knowledge, he sent me one form for the return of both cords I emailed both him and another person that had sent me a follow up email about me returning the cords to ensure that this one form I received was enough to ensure that I got a full refund for BOTH cords I did not get a reply, so assumed that it was ok I sent both cords in original packaging taped very well together with the required purolator form on the outside and immediately emailed Dell with the tracking number once I dropp
I purchased an Alienware RAurora desktop computer from Dell in December of Since then their (dell's) supportassist program has let me know when it id time to download upgrades for the computerIt said it needed to upgrade the bios so I did that and the screen went black and they had to install another motherboard for it to workI lost everything I had loaded on the compter from thisA couple of months passed and the pc again said it was time to upgrade the biosI called their tech support to have them do it and the exact same thing happened againI asked them if I could delete my personal info because they wanted me to send it in for repairDuring this process we were able to get it going accidentallyI again lost everything and had to reinstall itThe third time it wanted a bios update I again called there tech support and he was able to do this and it was fineThe fourth time was yesterday the 6th of DecemberI again called their tech support and now I will have to
I had my lap top for months and the mother board broke and so I called DellMy laptop was out of warranty but I thought just years of life span ion a laptop that is hardly used is a bit outrageous They agreed to fix the computer with what I assumed were new parts for dollarsAfter getting it back I had difficulty working the keyboard and so I called back while on the phone with the person who was controlling it from their end the motherboard broke againI once again had to sacrifice my time and class work to send it back to get it finder againI was told there was a day warranty on the part which I assumed was newFor the third time the motherboard brakes at days and dell refuses to do anything about itAll this happened a week after my classes started earning me an F in my online course for failing to finish the semesterI was not told until after the third time that the parts were “ refurbished” and it was not told to me over the phone but my mother This was
I ordered laptop from dell on Nov 26, and it was delivered to a WRONG address Dec 3, by FEDEX I had multiple communications with DELL and also file a complaint with local police However since this is a mis-delivery, the police did not issue an official report, but gave me case numberDell did not look into this issue even after they retrieved the proof of delivery from FEDEX, which shows the incorrect address where package was delivered I finally disputed with my CC company But after one and half year , DELL is still trying to collect money from me
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
In July I purchased a Dell U2713HM monitor with Service Tag: [redacted] Around June it began to malfunction showing a persistent vertical lineI contacted Dell technical support and was issues a replacement monitor Dell U2715H with Service Tag: [redacted] The Dell service request # for this transaction was [redacted] The monitor arrived on 8/10/ On 9/28/the replacement monitor began malfunctioning - showing a red bar on the right side of the display where black was supposed to be as well as a persistent vertical line across the middle I contacted dell as the replacement monitor's malfunction is even worseI was told that the replacement monitor was out of warranty and to contact out of warranty support They sent me a defective monitor and refuse to support it