When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
On October I purchased sims packs onlineThe confirmation email stated the items would be received by November 2ndI contacted dell customer service multiple times to let them know I didnt receive the Parenthood sims packThe customer service said they sent a request to fill the order and I have asked multiple times as to when I will receive the product I was charged for I have recived no response to my request for information for this itemI am tired of waiting and emailing back amd forth with no resolution to this problem
I bought a new laptop from Dell's website in May 2018, costing around $after discountsI bought it mostly so I could run AutoCAD on it, which according to hundreds of reviews, this laptop should be able to run it well (regardless, the laptop exceeds the software's minimum specifications)After purchasing the laptop, it was slow at first while it updated, then I began using AutoCAD on it as intendedFor a couple months, there were no issuesThen, in the middle of running AutoCAD, the program crashed, I restarted my laptop, and going forward, whenever I tried reopening the program, I received an email message essentially telling me that the computer could not run the application (I tried reinstalling the software with the same results)At this point, even writing an email was extremely slow and, in one instance, the laptop took more than two hours to restartSo, per my warranty (which does not expire until March 2018), I contacted Dell tech support and eventually got an appoint
This complaint is regarding order # [redacted] that I placed on dell.com in May,I purchased a pair of headphones but returned them a couple of days later because of their incompatibility with my deviceIt has been a month since Dell sent me a confirmation that they have received the returned item but I have still not received my refundSince then, I have contacted their customer care times by chat and once by phone (customer service rep hung up on me)Every time I get told that they have placed an expedited request for my refund but I still have not received a refundI would like to get my refund and report Dell for their terrible customer service experience that I have had to go through so far
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $ However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday Really bad service of Dell customer services
Purchased a new Dell laptop for work purposes in September 6, 2017....the product arrived in the box that would have been taken off a shelf in a store, with very little packing to avoid damage There was a key missing off the keyboard upon receipt September 8, After using the laptop for two months for work, attempted to use the headphone jack for the first time and discovered it did not work and a few days after this discovery the laptop began crashing while using certain programs Dell advised to send the laptop back for repair They advised they would NOT fix the missing key, but would repair the other two issues of the headphone jack and the crashing of programs The laptop was shipped to Dell for "repair" December 4, and returned back December 19, This resulted in weeks loss of income for my son in addition to loss of income for his company Dell did NOT repair the headphone jack issue, NOR the crashing programs issue They returned the laptop and had
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20, My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
I have ordered a tv from themThe tv arrived brokenTheir delivery service picked up the tv and had to wait for days for a refundI have yet received my refundThey have non speaking english reps that told me credit was issued on 4/and it was not showing on my accountThey gave me a reference number as if this will help my bank retrieve the moneyAfter numerous calls and even time at a branch no help was givingAnd redirected to dellI call dell to be told there was some technical error and that I would receive my credit in 24-hoursI sit here still with no credit in the amount of $this company is horrible and should be investigated and closed down
Back In August, I made a purchase of a computer hard drive online using a dell preferred credit card account, I later returned the product few days after because it was not compatible with my desktop monitorI have made numerous calls and complaints to this business claiming they will fix my issue which they never didThe total amount was $Because of this, my credit score has decreasedI have the return receipt confirming that they had received the item around August 24-26, and they are telling me otherwiseI am still being charge on the account with accumulating late interest fees for nothing
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
I found an MKCombination Keyboard/Mouse advertised for $on the Dell website and when I put it in my cart to buy, it was still $ When I inputted all my information, and pressed buy, the price went to $ I then went to "chat" to complaint and they said there was a glitch in the system that posted the wrong price I said that I would not settle for a "bait and switch" tactic and I wanted the $price The chat person said he could not help me and I warned him that I would go to the BBU for help He would not change his mind, so here I am
I purchased computers and monitors from the Dell outlet The computers were suppose to include mice and keyboardsThey all arrived without mice and keyboards I contacted Dell the day I received the computers to return the itemsThey said that if I kept the items they could offer $per computer for a total of $for compensation for the missing parts We received $I called to inquire about the missing compensation and they said they would look into it days after purchase we hooked up the systems (going into a new office) and found out that each system is malfunctioningOne system has a fan error and over heatsOne system will not turn onOne system freezes and wont get past the Windows start up I spoke to my boss who asked me to contact Dell for a refundSince these were refurbished systems he decided he would like to just go ahead and purchase these same systems brand new at the higher cost to gain piece of mind from brand new systems We contac
I purchased a laptop in November, I begin to have problem such as the touch pad is defective, the computer is very slow I cant sign in, at this time I worked with premium support multiple time with no avail, the mother board has been replaced by dell and that tech observed the same problems I have asked to dispute the cost of that computer I want a refund a dell has refused
I bought a brand new Dell inspirion from Best Buy in September The first time I sent the computer out the hard drive and motherboard were replacedIt came back and it wouldn't stay onI sent it back and they replaced the memoryIt came back with the same issueCustomer support attempted to blame me for waiting a month after I got it back to report it wasn't workingI attempted to call several times after I got it back the second time and kept getting disconnectedI had the computer diagnosed and discovered that they had replaced my motherboard with a motherboard from a different model dell computerThey also failed to update the service tagI paid over dollars for this computer and have not been able to use it at allI am sick of the wasted hours on hold and the repeated mailing in a computer for it to return with faulty parts and different issues
Since date of guaranteed delivery I have been let down I was guaranteed delivery by a certain date when ordered I had to drop a college course that I was awarded a scholarship for Due to not starting class as expected I lost my scholarship I am attempting to return the new laptop that's not been used with the days from my delivery date I have been told will not be able to because I needed to call in by the 24th which is the shipment date and today is the 27th It is very unfair that I have to go off a date when I did not have it yet in my possessionManager even went as far as stating why I was waiting until now to return it Very rude being I'm the one who has lost much from this order I was always under the impression Dell was to have a reputable company but with all this I feel as if I shopped at a cheap store with no word to hold to since day one
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
I bought a Dell computer for my daughter for college, and she called me and said days after purchase that it has a rainbow screen and it is squalling every time she tries to turn it onThe customer service deptrefuses to send a replacement or send me my money back so I can get my daughter through her semester at schoolShe has lost all her notes and everything and the company hung up on me without trying to resolve my issuesAccussed my daughter of damaging it without even seeing itthe computer is not damaged and was never dropped or treated poorly
My Name is [redacted] And I am using the dell system from last yearsRecently there were multiple issues going on with my current unit and I have been told that if the part will not be available on Monday, Jan 23rd, in that case, dell will send me a system exchange Please find the info about my recent experience with dell - Few days back I called to dell technical support and he scheduled a Motherboard and screen replacementThe Guy who came for the service doesn't look like a professional technicianHe was watching something on his cell and changing the partsBut that is fine, I was ok with that too but when the system started with beeps then I found that there is an issue with this laptop Now I again called to dell in the night and one of the supervisor told me that I am SICASTICI was shocked how he can say thatI am working for a big financial firm from last so many years and nobody ever told me this kind of sentences Now in the recent conversation, I hav
When you pay a few hundred dollars to insure that you have a warranty covering all replacements is it foolish to think that they would be doing the replacingI don't believe I'm the only one that thinks Id they send a malfunctioning or sell a laptop that's breaking every other month it should be replacedFrom the beginning slowly problems would ariseI can't open my pictures, the computer is intolerably slow A few months after the purchase the keyboard stopped workingCall Dell and they said that a new keyboard would be sent out to our homeThere are so many issues once you open up a computer...static, dust, breaking other partsI did not feel comfortable replacing it myself and told them I wouldn't agree to it because over the phone instructions didn't make me feel like a technicianI finally gave up and told the technician not to botherThey called me back ten times after hanging up on themI told them only contact email and to stop harassing me emailed once and continued
Approximately months ago, I received a message from Dell on my new PC saying that I needed to apply an update After I applied that update, my PC would not restart After trying all possible fixes on Dell's website with no success, I called their support team I got a person whom I could not understand and who could not understand me When he did understand the words, he could not understand the concepts I asked for a support person in the U.S., but he said that Dell has no support in the U.S So, through a very painful conversation, I explained to him what had happened Since he was not helping, I asked him how to run the BIOS recovery from the hard drive He said there was no such thing After assuring him there was, he went to someone else who told him how to perform that action It did not, however, resolve the problem After some more tests, he assured me the problem was the motherboard I said I didn’t think so, but he said that was definitely the issue So, he ev
On October I purchased sims packs onlineThe confirmation email stated the items would be received by November 2ndI contacted dell customer service multiple times to let them know I didnt receive the Parenthood sims packThe customer service said they sent a request to fill the order and I have asked multiple times as to when I will receive the product I was charged for I have recived no response to my request for information for this itemI am tired of waiting and emailing back amd forth with no resolution to this problem
I bought a new laptop from Dell's website in May 2018, costing around $after discountsI bought it mostly so I could run AutoCAD on it, which according to hundreds of reviews, this laptop should be able to run it well (regardless, the laptop exceeds the software's minimum specifications)After purchasing the laptop, it was slow at first while it updated, then I began using AutoCAD on it as intendedFor a couple months, there were no issuesThen, in the middle of running AutoCAD, the program crashed, I restarted my laptop, and going forward, whenever I tried reopening the program, I received an email message essentially telling me that the computer could not run the application (I tried reinstalling the software with the same results)At this point, even writing an email was extremely slow and, in one instance, the laptop took more than two hours to restartSo, per my warranty (which does not expire until March 2018), I contacted Dell tech support and eventually got an appoint
This complaint is regarding order # [redacted] that I placed on dell.com in May,I purchased a pair of headphones but returned them a couple of days later because of their incompatibility with my deviceIt has been a month since Dell sent me a confirmation that they have received the returned item but I have still not received my refundSince then, I have contacted their customer care times by chat and once by phone (customer service rep hung up on me)Every time I get told that they have placed an expedited request for my refund but I still have not received a refundI would like to get my refund and report Dell for their terrible customer service experience that I have had to go through so far
Dell promised to refund $ to my original payment card for the lost of my computerDell first refund me $ and later Dell promised to refund me $ However, I received $ twice and I didn't receive $ in daysI wrote several e-mail to customer service departmentBut no one really treat this problem for meThey said Dell have refunded me $ and the problem is that I didn't check my accountBut I checked my bank account everyday Really bad service of Dell customer services
Purchased a new Dell laptop for work purposes in September 6, 2017....the product arrived in the box that would have been taken off a shelf in a store, with very little packing to avoid damage There was a key missing off the keyboard upon receipt September 8, After using the laptop for two months for work, attempted to use the headphone jack for the first time and discovered it did not work and a few days after this discovery the laptop began crashing while using certain programs Dell advised to send the laptop back for repair They advised they would NOT fix the missing key, but would repair the other two issues of the headphone jack and the crashing of programs The laptop was shipped to Dell for "repair" December 4, and returned back December 19, This resulted in weeks loss of income for my son in addition to loss of income for his company Dell did NOT repair the headphone jack issue, NOR the crashing programs issue They returned the laptop and had
I just got a Inspiron series with all of the bells and whistles including all of their services and warrantiesTop of the line $computerBrand newOrdered on September 20, My order was lost by DellThey never even sent it to the shipping companyWe had to call them on October 3, to tell them it never shipped after checking the shipper's website for several weeksThey admitted that they had no idea where it wasThen, they created a new order to send us a different computerThey said it wouldn't arrive until the last week of October or the first week of November (a long time from the date of my original order if you ask me.)On October 13, 2016, the first computer suddenly appeared on my doorstepDid Dell know? Of course notIt somehow was found and sent without their knowledgeI tried cancelling the second orderI cancelled the additional computer times yet kept getting "confirmation of my order" lettersI went to Dell.com and sent a compla
I have ordered a tv from themThe tv arrived brokenTheir delivery service picked up the tv and had to wait for days for a refundI have yet received my refundThey have non speaking english reps that told me credit was issued on 4/and it was not showing on my accountThey gave me a reference number as if this will help my bank retrieve the moneyAfter numerous calls and even time at a branch no help was givingAnd redirected to dellI call dell to be told there was some technical error and that I would receive my credit in 24-hoursI sit here still with no credit in the amount of $this company is horrible and should be investigated and closed down
Back In August, I made a purchase of a computer hard drive online using a dell preferred credit card account, I later returned the product few days after because it was not compatible with my desktop monitorI have made numerous calls and complaints to this business claiming they will fix my issue which they never didThe total amount was $Because of this, my credit score has decreasedI have the return receipt confirming that they had received the item around August 24-26, and they are telling me otherwiseI am still being charge on the account with accumulating late interest fees for nothing
Dell call center refuses to honor pro warrantyManagers just hang up on customers
We purchased three new Dell systems with one year premium support from a third party vendor brand new in the boxEven with proof of purchase they will not warrant a repair for the system due to it being out of the one yearIt has not been a year since we have purchased themThey also will not upgrade the warranties despite the proof of purchase wich also reflects ownership of the system
I found an MKCombination Keyboard/Mouse advertised for $on the Dell website and when I put it in my cart to buy, it was still $ When I inputted all my information, and pressed buy, the price went to $ I then went to "chat" to complaint and they said there was a glitch in the system that posted the wrong price I said that I would not settle for a "bait and switch" tactic and I wanted the $price The chat person said he could not help me and I warned him that I would go to the BBU for help He would not change his mind, so here I am
I purchased computers and monitors from the Dell outlet The computers were suppose to include mice and keyboardsThey all arrived without mice and keyboards I contacted Dell the day I received the computers to return the itemsThey said that if I kept the items they could offer $per computer for a total of $for compensation for the missing parts We received $I called to inquire about the missing compensation and they said they would look into it days after purchase we hooked up the systems (going into a new office) and found out that each system is malfunctioningOne system has a fan error and over heatsOne system will not turn onOne system freezes and wont get past the Windows start up I spoke to my boss who asked me to contact Dell for a refundSince these were refurbished systems he decided he would like to just go ahead and purchase these same systems brand new at the higher cost to gain piece of mind from brand new systems We contac
I purchased a laptop in November, I begin to have problem such as the touch pad is defective, the computer is very slow I cant sign in, at this time I worked with premium support multiple time with no avail, the mother board has been replaced by dell and that tech observed the same problems I have asked to dispute the cost of that computer I want a refund a dell has refused
I bought a brand new Dell inspirion from Best Buy in September The first time I sent the computer out the hard drive and motherboard were replacedIt came back and it wouldn't stay onI sent it back and they replaced the memoryIt came back with the same issueCustomer support attempted to blame me for waiting a month after I got it back to report it wasn't workingI attempted to call several times after I got it back the second time and kept getting disconnectedI had the computer diagnosed and discovered that they had replaced my motherboard with a motherboard from a different model dell computerThey also failed to update the service tagI paid over dollars for this computer and have not been able to use it at allI am sick of the wasted hours on hold and the repeated mailing in a computer for it to return with faulty parts and different issues
Since date of guaranteed delivery I have been let down I was guaranteed delivery by a certain date when ordered I had to drop a college course that I was awarded a scholarship for Due to not starting class as expected I lost my scholarship I am attempting to return the new laptop that's not been used with the days from my delivery date I have been told will not be able to because I needed to call in by the 24th which is the shipment date and today is the 27th It is very unfair that I have to go off a date when I did not have it yet in my possessionManager even went as far as stating why I was waiting until now to return it Very rude being I'm the one who has lost much from this order I was always under the impression Dell was to have a reputable company but with all this I feel as if I shopped at a cheap store with no word to hold to since day one
Awful customer serviceThey don't assist you at all for free, you have to purchase a warranty (for like $300) just to get help with basic tech supportI like their computers but now that I've dealt with their customer service, this will be my last Dell
I bought a Dell computer for my daughter for college, and she called me and said days after purchase that it has a rainbow screen and it is squalling every time she tries to turn it onThe customer service deptrefuses to send a replacement or send me my money back so I can get my daughter through her semester at schoolShe has lost all her notes and everything and the company hung up on me without trying to resolve my issuesAccussed my daughter of damaging it without even seeing itthe computer is not damaged and was never dropped or treated poorly
My Name is [redacted] And I am using the dell system from last yearsRecently there were multiple issues going on with my current unit and I have been told that if the part will not be available on Monday, Jan 23rd, in that case, dell will send me a system exchange Please find the info about my recent experience with dell - Few days back I called to dell technical support and he scheduled a Motherboard and screen replacementThe Guy who came for the service doesn't look like a professional technicianHe was watching something on his cell and changing the partsBut that is fine, I was ok with that too but when the system started with beeps then I found that there is an issue with this laptop Now I again called to dell in the night and one of the supervisor told me that I am SICASTICI was shocked how he can say thatI am working for a big financial firm from last so many years and nobody ever told me this kind of sentences Now in the recent conversation, I hav