My Dell computer automatically updated to windows When I contacted Dell to get it reversed back to my version they put me through a hour process where they basically told me that I had no choice but to keep windows because it would corrupt files if I went back to Then they made me do a reboot, which at that point after I clicked to boot it the rep told me it would take up to an hour and for me to respond to her e-mail once it was done Its currently 1:p.mi started this issue at a.mive e-mailed the rep and she has "high call volumes" Basically ive spent all day today dealing with none sense because of the direction of the dell employee I cant stress my anger and rage regarding this matter and how much time, effort and money has been wasted to no avail
Not sure I will ever buy Dell again After buying many systems over the years, I purchased a very high end PC at the Dell outlet store Now these systems are supposedly refurbished and tested and they sell them at a lower price than new because of them not being new My system had two hard drives, serial and solid state Now having bought several PC's new and even having built my own, I know there is sometimes a period at the start where you get used to everything I migrated my data and my programs over (which took quite a long time) and while a lot of the things about the pc were good, the load speeds at the start and during reboot were really slow At first, I saw the system was doing a lot of the windows updates but after those were done the system was still slow I investigated everything and finally realized that this "tested" system had the OS loaded on the serial drive and not the solid state This was really dumb Needless to say I was pretty mad ha
I ordered a charger for the battery in my laptop in February I called within weeks to return it and Dell said they would email the waybill for me to return After several phones calls and emails trying to get them to send the waybill, it was finally sent on April 14, and I still have the email Then item was received back by Dell on April 28, I have the confirmation number and the persons name that received it It is now July 11, and interest charges and late fees continue to be applied to my account even when I am told the account is on hold and this will not happen Also received notice they had informed credit bureau of my late payment I call each week and am always told in is in resolution Enough is enough! Who has hours to spend on the phone and emailing to get this SIMPLE matter corrected
I purchased a Dell Inspiron Ilaptop from Staples in Sept It worked for a while - until the time for refund had expired It's been sent back to Dell now for the fourth time to be repaired When it's returned to me, they say it's working but the same thing happens again I turn it on, it beeps, shuts off, turns back on, beeps, shuts off....then a blue scree that says Recovery Back to Dell Next time it comes back to me same thing - repeat and repeat They've replaced probably almost everything in it - still doesn't work I believe it's defective, a lemon, but it looks as though lemon laws won't cover it I want my money back - the regular price at Staples is now $and that's what I want I don't even want a new one now because I don't trust Dell to give me a working one
I am [redacted] ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: [redacted] The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in [redacted] This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product
Order number: [redacted] Tracking number through UPS: [redacted] I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating: “
I ordered laptops about a month ago, when these laptops arrived at our local FEDEX, Dell company called back the laptopsBut they didn't refund the money untill nowI called their company customer service many times, all the people said that they couldn't solve this problem, and then transform the phone to another dell customer service, and then transform again
I bought an Alienware Rlaptop from the US in JulyThe laptop was working fine until August when it stopped detecting the Nvidia Card and artifacts and dead pixels started showing on the screenI emailed Dell and they sent a motherboard and LCD screen along with a technician to fix my laptopThe computer had trouble loading Windows and the technician left because according to him he is not responsible for software issues, only hardwareSo I was left with a laptop that won't boot to Windows and after tweaking the bios I finally got to load the OSThe artifacts on the screen were gone but the Nvidia graphics card was still not detected and the LCD bezel would not mount properly to the back cover panelI emailed Dell again and they sent another batch of replacement parts and the same Dell technician from last timeAfter the repair, the laptop was finally able to detect the Nvidia card and I felt relievedA week later, I experienced some thermal throttling when playing games
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at [redacted] Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with [redacted] 's home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?
Hi, I have recently ordered a Laptop on 01/30/from Dell and had the worst experienceMy original package delivery date is 7th to 13th Feb and there no update yet as of 8th Feb I spoke to the customer service rep on multiple occasions and they raised tickets but no resolutionThe first advisor told me that he has expedite the process and the product should reach much before time but yet I have no update on the whereabouts of the productA Clear case of wrong expectation setting and horrible serviceIn my second call I spoke to advisor and he was good handling things the call later got escalated to the manager since the advisor had limited power to deal with the situation and the manager said that they are looking into it and yet I have no update whatsoeverToday (02/08/2017) I started a chat session to see if a new person could give some other perspective but he said to wait for hrs and then just dropped the chat session without my consentIs this how a customer is treated? The sad part is that there is no officer whom I can directly tell all my concern or an escalation team who can tackle my issueI have travel plans from 02/14/and I needed this package but I doubt that I will get it on timeMy bigger concern was that what if the package reaches my door step when I am not there and gets misplaced then who is to be blamedFortunately the Manager of the customer service team said that Dell is responsible and it is on call so I hope that they will stick to their wordsOn the whole their execution and handling of the situation was very poor so far and all I am hoping is that atleast I get my product on timeI understand that big companies usually may have the attitude to pay no attention to small customers and their needs but I hope they realize that every client big or small matters
Purchased a new computer week ago It crashed because of Winand backup would not reload Tried downloading software from site and found the site does not work Customer support from overseas is the absolute pits How an American company would SUBJECT their customers to this kind of service is an absolute disgrace I spent days on the phone switched to no less than people on a hardware issue and finally was just disconnectedMy first and last Dell product
I purchased my Alienware Ron 9/1/and was promised a $gift card from a representative named ***Come to find out that promise was broken since I was a first time buyerI talked to several representatives in customer service and managers to find it extremely difficult to it straighten outI was even told I was a liar , cured at , also being hung up on several timesI told customer service and managers that I proof via email that the representative sent me saying soI’m also getting emails from representatives nonstop from dellI had no choice but, to send the equipment back I’m behind in working from home and school work this what I sent Dell (times) On Sep 17, 2018, at 5:AM, < [redacted] > < [redacted] > wrote: For assistance in this regarding your $gift card and to resolve the issue, I would kindly request you to get in touch with our Customer Support department on [redacted] *** You can also contact customer care
I've just had the most frustrating month of back and forth with Dell customer service I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer I find there staff, including tier two and three quite not knowledgable (proven by email thread) For the reference, my Dell REC Service Request# [redacted]
I ordered an Alienware rlaptop with a sleeve, a copy of agents of mayhem, and microsoft office It took several weeks for them to resolve the fact that I didn't have agents of mayhem, and a little over a week to resolve the fact that I didn't get a sleeve Now after my office subscription I realized that they never gave me Office either On top of this, it took about emails back and forth to resolve the Agents of Mayhem issue I was very much done with reaching out to their customer service department when I noticed the office issue After contacting their "Order Customer Service" department, they tried to defer me to resubmit a new ticket again to a different customer service department asking for a code I've never heard of it seems like they are intentionally making this very hard to do so that I just don't do it I am very much done with this company, and very close to telling them to take the laptop back and cancelling my charge This is ridiculous and should not be a legitimate way to run a business
I bought a brand new laptop in September and have had to contact customer service twice The first issue was resolved easily The second issue has not been and Dell is giving me the run around Dell could not resolve the issue through online tech support or phone support They said they would call me and and never have They wanted me to ship the laptop to them and that it would take -business days to fix it I refused to ship it and they said they would send a technician in - business days That was on 11/ Now they are telling me that the part is back ordered until 12/I find that totally unacceptable since they said they would ffix it in 3-business days if I shipped it to them
Dell is the worst computer company ever and they do not care at all about their customersTheir customer service is horrendous alsoMy laptop has been overheating and it even burned meThe issue I'm having is that it also has caused some of my keyboard keys to stop working, and Dell is refusing to helpThis issue has been going on for a few months, and I have tried all software solutions including reformatting the laptop to factory default, so I know it is not software relatedEven after telling Dell that it also burned me along with causing issues with my keys, they only offered a 3% discount on a repairAre you kidding me? That is an insult! 30% off would've been better, but they really need to fix this for freeI take care of this computer very well and it has not been physically abused or damagedThis issue should not be happening, and it just shows you how low quality Dell's products areTheir outsourced customer service is even worseThis company is cheap and does not c
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened. I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with it. After several days of nothing more than it was escalated'. I received an email stating that the replacement was approved and they were waiting on an order list to be completed. After several more days I receive another email asking if I would agree to send it in to be fixed. I refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaint. I got the response the they would submit it again for replacement and it would take 2-3 more days. I believe they are either lieing or dragging their feet on this. This is completely unacceptable.
I have a Dell online account and the account email is [redacted] . I place 3 orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transaction. I called my credit card company and they said everything was fine with my card and they did not see any authorization request from Dell. I tried to call Dell to resolve this issue, the phone call was transferred 7 rounds with 7 people, but nobody gave the solution. The order was finally cancelled by Dell, but I used $302 Dell reward as the payment in one of the orders ( [redacted] ). But the reward was never refunded to my account. I called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six times. One of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification department. But th
My Dell computer automatically updated to windows When I contacted Dell to get it reversed back to my version they put me through a hour process where they basically told me that I had no choice but to keep windows because it would corrupt files if I went back to Then they made me do a reboot, which at that point after I clicked to boot it the rep told me it would take up to an hour and for me to respond to her e-mail once it was done Its currently 1:p.mi started this issue at a.mive e-mailed the rep and she has "high call volumes" Basically ive spent all day today dealing with none sense because of the direction of the dell employee I cant stress my anger and rage regarding this matter and how much time, effort and money has been wasted to no avail
Not sure I will ever buy Dell again After buying many systems over the years, I purchased a very high end PC at the Dell outlet store Now these systems are supposedly refurbished and tested and they sell them at a lower price than new because of them not being new My system had two hard drives, serial and solid state Now having bought several PC's new and even having built my own, I know there is sometimes a period at the start where you get used to everything I migrated my data and my programs over (which took quite a long time) and while a lot of the things about the pc were good, the load speeds at the start and during reboot were really slow At first, I saw the system was doing a lot of the windows updates but after those were done the system was still slow I investigated everything and finally realized that this "tested" system had the OS loaded on the serial drive and not the solid state This was really dumb Needless to say I was pretty mad ha
I ordered a charger for the battery in my laptop in February I called within weeks to return it and Dell said they would email the waybill for me to return After several phones calls and emails trying to get them to send the waybill, it was finally sent on April 14, and I still have the email Then item was received back by Dell on April 28, I have the confirmation number and the persons name that received it It is now July 11, and interest charges and late fees continue to be applied to my account even when I am told the account is on hold and this will not happen Also received notice they had informed credit bureau of my late payment I call each week and am always told in is in resolution Enough is enough! Who has hours to spend on the phone and emailing to get this SIMPLE matter corrected
I purchased a Dell Inspiron Ilaptop from Staples in Sept It worked for a while - until the time for refund had expired It's been sent back to Dell now for the fourth time to be repaired When it's returned to me, they say it's working but the same thing happens again I turn it on, it beeps, shuts off, turns back on, beeps, shuts off....then a blue scree that says Recovery Back to Dell Next time it comes back to me same thing - repeat and repeat They've replaced probably almost everything in it - still doesn't work I believe it's defective, a lemon, but it looks as though lemon laws won't cover it I want my money back - the regular price at Staples is now $and that's what I want I don't even want a new one now because I don't trust Dell to give me a working one
I am [redacted] ***I bought a Dell Inspiron - 15.6" (i5) (1TB) (8GB) Silver on 11/27/from Microsoft store, ORDER NUMBER: [redacted] The hinge of the laptop started to come off though I am using the laptop very gentlyThe problem is exactly described in [redacted] This seems to be a manufacturing defect which was faced by multiple consumers who bought the same product
Order number: [redacted] Tracking number through UPS: [redacted] I placed an order on dell.comI made the paymentThe transaction went through completely on my credit card Dell shipped the order, but then reroute it back, and shipped it back to a different address as they would like whatever they want to do on a production that I already paid forI need the produce, that is why I purchased it So far, there has been no communication from Dell on what is going onAll they said they shipped the product on my order on their site, but they intercept the deliveryIt should be delivered yesterday
My initial contact with Dell was to gain assistance in purchasing a laptop with five gift cards I was told that he use of five gift cards was not allowed that I would need to have them combined into one card After an extended phone conversation, that customer service person took the card information and told me that it would take two to three days to combine the cards After serval follcalls, status request emails, transfers, and hang-ups from the Dell service people, I received a call and email that the cards had been combined This process took days I immediately went back to purchase the laptop that was saved in my Dell cart, and noticed that one of the discounts ($100) had expired while waiting for Dell to process my request I immediately contacted the customer service representative that miss-handled the card consolidation with a request that the original discounts be honored because the delay was entirely Dells fault He followed up with an email stating: “
I ordered laptops about a month ago, when these laptops arrived at our local FEDEX, Dell company called back the laptopsBut they didn't refund the money untill nowI called their company customer service many times, all the people said that they couldn't solve this problem, and then transform the phone to another dell customer service, and then transform again
I bought an Alienware Rlaptop from the US in JulyThe laptop was working fine until August when it stopped detecting the Nvidia Card and artifacts and dead pixels started showing on the screenI emailed Dell and they sent a motherboard and LCD screen along with a technician to fix my laptopThe computer had trouble loading Windows and the technician left because according to him he is not responsible for software issues, only hardwareSo I was left with a laptop that won't boot to Windows and after tweaking the bios I finally got to load the OSThe artifacts on the screen were gone but the Nvidia graphics card was still not detected and the LCD bezel would not mount properly to the back cover panelI emailed Dell again and they sent another batch of replacement parts and the same Dell technician from last timeAfter the repair, the laptop was finally able to detect the Nvidia card and I felt relievedA week later, I experienced some thermal throttling when playing games
Dell set up a delivery date of today December 19th at the latest and as of today I still don't have my computer and they don''t have any update for meTheir tracking information is incorrect and I have been in touch for a week with no resolutionTheir internal information advised it would be delivered by December which never happened so I knew there was a problem then which Dell ignored when brought to their attentionIt seems they have no system in place to trace delivery problems.,They have ignored the problem at all levels including the Resolution Team
I was promised a 6% reward dollar points will be delivered to me via email for purchasing a large curved dell monitor back in Feb The email was not delivered and when I called on Dell home customer support today to ask what happened to my reward money, I was told the promise had expiredI receive plenty of nice postcard from Dell computers saying this or that is on sale, but Dell computers do not send its customers a postcard reminder that says you have reward points at [redacted] Nor is it fair to give your customer such a short window to enjoy their rewardsI am disappointed with [redacted] 's home customer support inability to resolve my issue and I have been a customer of Dell computers since about when I first purchased the latest Dell laptop for about $And ever since then I been buying Dell computerNow I wonder why do I buy Dell computers?
Hi, I have recently ordered a Laptop on 01/30/from Dell and had the worst experienceMy original package delivery date is 7th to 13th Feb and there no update yet as of 8th Feb I spoke to the customer service rep on multiple occasions and they raised tickets but no resolutionThe first advisor told me that he has expedite the process and the product should reach much before time but yet I have no update on the whereabouts of the productA Clear case of wrong expectation setting and horrible serviceIn my second call I spoke to advisor and he was good handling things the call later got escalated to the manager since the advisor had limited power to deal with the situation and the manager said that they are looking into it and yet I have no update whatsoeverToday (02/08/2017) I started a chat session to see if a new person could give some other perspective but he said to wait for hrs and then just dropped the chat session without my consentIs this how a customer is treated? The sad part is that there is no officer whom I can directly tell all my concern or an escalation team who can tackle my issueI have travel plans from 02/14/and I needed this package but I doubt that I will get it on timeMy bigger concern was that what if the package reaches my door step when I am not there and gets misplaced then who is to be blamedFortunately the Manager of the customer service team said that Dell is responsible and it is on call so I hope that they will stick to their wordsOn the whole their execution and handling of the situation was very poor so far and all I am hoping is that atleast I get my product on timeI understand that big companies usually may have the attitude to pay no attention to small customers and their needs but I hope they realize that every client big or small matters
Purchased a new computer week ago It crashed because of Winand backup would not reload Tried downloading software from site and found the site does not work Customer support from overseas is the absolute pits How an American company would SUBJECT their customers to this kind of service is an absolute disgrace I spent days on the phone switched to no less than people on a hardware issue and finally was just disconnectedMy first and last Dell product
I purchased my Alienware Ron 9/1/and was promised a $gift card from a representative named ***Come to find out that promise was broken since I was a first time buyerI talked to several representatives in customer service and managers to find it extremely difficult to it straighten outI was even told I was a liar , cured at , also being hung up on several timesI told customer service and managers that I proof via email that the representative sent me saying soI’m also getting emails from representatives nonstop from dellI had no choice but, to send the equipment back I’m behind in working from home and school work this what I sent Dell (times) On Sep 17, 2018, at 5:AM, < [redacted] > < [redacted] > wrote: For assistance in this regarding your $gift card and to resolve the issue, I would kindly request you to get in touch with our Customer Support department on [redacted] *** You can also contact customer care
I've just had the most frustrating month of back and forth with Dell customer service I bought a mobile workstation last year for my business and put on top-of-the-line warranty that Dell offers, platinum Pro with an understanding that they would fix the hardware or software issues that come up with it within hours (part of their warranty), on siteThey advertise their product as high graphics capable computer, but when it came to usage, apparently the NVIDIA graphics card only works for games and a selected softwareThey failed to declare it upon purchase, and advertisement clearly misleads otherwise Not only they have miserably failed to honor the warranty (over a month and dozens of emails back and forth), but have wasted a lot of my time in unnecessary procedures that did not result in fixing the computer I find there staff, including tier two and three quite not knowledgable (proven by email thread) For the reference, my Dell REC Service Request# [redacted]
I ordered an Alienware rlaptop with a sleeve, a copy of agents of mayhem, and microsoft office It took several weeks for them to resolve the fact that I didn't have agents of mayhem, and a little over a week to resolve the fact that I didn't get a sleeve Now after my office subscription I realized that they never gave me Office either On top of this, it took about emails back and forth to resolve the Agents of Mayhem issue I was very much done with reaching out to their customer service department when I noticed the office issue After contacting their "Order Customer Service" department, they tried to defer me to resubmit a new ticket again to a different customer service department asking for a code I've never heard of it seems like they are intentionally making this very hard to do so that I just don't do it I am very much done with this company, and very close to telling them to take the laptop back and cancelling my charge This is ridiculous and should not be a legitimate way to run a business
I bought a brand new laptop in September and have had to contact customer service twice The first issue was resolved easily The second issue has not been and Dell is giving me the run around Dell could not resolve the issue through online tech support or phone support They said they would call me and and never have They wanted me to ship the laptop to them and that it would take -business days to fix it I refused to ship it and they said they would send a technician in - business days That was on 11/ Now they are telling me that the part is back ordered until 12/I find that totally unacceptable since they said they would ffix it in 3-business days if I shipped it to them
Dell is the worst computer company ever and they do not care at all about their customersTheir customer service is horrendous alsoMy laptop has been overheating and it even burned meThe issue I'm having is that it also has caused some of my keyboard keys to stop working, and Dell is refusing to helpThis issue has been going on for a few months, and I have tried all software solutions including reformatting the laptop to factory default, so I know it is not software relatedEven after telling Dell that it also burned me along with causing issues with my keys, they only offered a 3% discount on a repairAre you kidding me? That is an insult! 30% off would've been better, but they really need to fix this for freeI take care of this computer very well and it has not been physically abused or damagedThis issue should not be happening, and it just shows you how low quality Dell's products areTheir outsourced customer service is even worseThis company is cheap and does not c
After having multiple issues with my laptop, and needing dell to send a tech to repair, another issue happened. I submitted it to them in the required fashion and asked them to just replace the laptop since so much had been wrong with it. After several days of nothing more than it was escalated'. I received an email stating that the replacement was approved and they were waiting on an order list to be completed. After several more days I receive another email asking if I would agree to send it in to be fixed. I refused on the basis of not wanting my unsupervised personal information on the hard drive available to someone I do not know, and informed them that I was filing this complaint. I got the response the they would submit it again for replacement and it would take 2-3 more days. I believe they are either lieing or dragging their feet on this. This is completely unacceptable.
I have a Dell online account and the account email is [redacted] . I place 3 orders on [redacted] on 9/7, and the Dell purchase Id is: [redacted] , [redacted] , [redacted] Those orders did not go through and Dell said my credit card did not authorize the transaction. I called my credit card company and they said everything was fine with my card and they did not see any authorization request from Dell. I tried to call Dell to resolve this issue, the phone call was transferred 7 rounds with 7 people, but nobody gave the solution. The order was finally cancelled by Dell, but I used $302 Dell reward as the payment in one of the orders ( [redacted] ). But the reward was never refunded to my account. I called Dell again today and AGAIN and AGAIN, the phone call was transferred to SIX persons and I had to repeat the story six times. One of person said my account is ON HOLD and the reward cannot be refunded to my account, and I have to call verification department. But th