I purchased a Dell machine (XPS 15 9560) in March of 2017. Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive one. In order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual). In November of 2017, my machine suddenly would not turn on. It spent 3 weeks with Dell's warranty repair. I am a student and time away from this machine was extremely inconvenient. After repair, the computer behaved as it had before (low performance) until March of 2018. 22 days outside of my 1 year warranty, my computer again would not turn on. This time, my computer spent 2+ (ongoing) weeks away from me and I was charged $280 for a fried mother board (extremely rare so I'm told) I have argued for 1 year and 22 days that this computer has been unsatisfactory. I purchased this machine ($1500) to be mi
I purchased a Dell Docking station (TB15) from Dell.com on January 29th. I received the dock in early February and everything worked fine. after a couple of months I started to experience issues with the product and by June-July it no longer worked. I would plug the dock in and my laptop screen would flicker on and off. I would unplug it and my laptop would go blank and I would have to restart it. I used the suggestions on the troubleshooting site provided by Dell which included upgrading drivers and BIOS but still the issue remained. After doing research I notice the product was pulled from the site and no longer sold by Dell and other costumers were having the same issues. I contacted dell to see what they could do and was sent back and forth between the customer service department and technical department. I was given an option from the first representative that I could get a refund however when they transferred me to the next representative they told me they can not give the refund
I was promised a 5% discount off of a Bose speaker that costs $by [redacted] She took some days off, came back, and wanted to charge me $extra for the speaker
lap top is two years old second motherboard is bad, dell fixed first one service tag# [redacted] dps ref # [redacted] one year later motherboard is bad again and they won't help me I figured first board they put in was faultyUsed the lap top about times its only used as a back up feel I am stuck with a laptop that was faulty
On 10/30/we purchased a Dell Inspiron Desktop Computer We took delivery at our home on 11/8/ On 12/12/it stopped working No power, cannot turn on, nothing I contacted Dell on 12/13/and spoke to a man named [redacted] only to be told there was nothing they could do They would not replace the computer because it was days over their replacement warranty After being rudely treated and being placed on hold numerous times, the first service request number is: [redacted] On 12/14/ [redacted] again emailed me to tell me they were still working on it I kept insisting on a replacement computer be sent, as I was only days over the warranty Then I heard from [redacted] he informed me they were working on it I again called and this time spent 1/hours on the phone with them trying to get this resolved They are very rude and do not care that my computer that I paid good money for is not even getting power Finally on 12/15/they put in a service
To Whom It May Concern: My name is [redacted] , and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
On March 1, 2016, I purchased from Dell.com a 27" Monitor - S2716DGDell was running a promotion at the time which brought the price to approximately $down from $I was excited that I got such a great dealDell sent me a notice confirming my order, which also confirmed that the product ordered was a S2716DGOn March 7, 2016, I unpacked the shipment to find that the item enclosed was similar, but not the model I ordered - it was the SE2716H, which retails for approximately $Not only that, but the unit I received was a refurbished unit with zero documentation, and the packing slip clearly stated that it was the SE2716H whereas the online receipt stated it should have been the S2716DG Dell CS has been unwilling to make good on the transaction that I have a receipt for and is holding my money ransom until I return the incorrect itemI am happy to return their incorrect monitor, but they are now refusing to exchange it for the product that I actually ordered, despite t
I bought an used 3100CN printerThe driver on the webpage is corruptI have gone round and round with customer disservice and been given every excuse under the sun why I can't get a functional driverThey wanted to charge me $to diagnose my system when the website is not hosted on my systemTheir stupidity is infuriatingEnd of life or not, Dell is obligated to maintain an archive of drivers in perpetuity
I purchased a Dell XPS in late before my son was born The computer lasted a little over two years Shortly after Windows launched and my computer updated from windows to windows the computer completely died All I get when I turn it on is a black screen I have talked with customer server about this about different times and even though I believe I should not have to pay to have this issue fixed as it is a very know issues(search the web for dell xps black screen, a lot of people have had this issue.) I was willing to pay the out of warranty service fee ( I believe about $270) to fix my issue The customer service reps claim that my motherboard went out I have never know a software update to physically harm a physical component of a computer and find this claim is unfounded
I purchased a Dell 17" Laptop AMD Quad Core 8GB RAM 1TB HDD in October of from QVC - for about $months later the hard drive failed, RAM died and the mortherboard failed as well Dell wouldn't do anything to help me, other than to tell me to buy a new laptop! Well I did, I bought a 17" HP to replace this POS - I was told by Geek Squad if my laptop was at least years old they could see one of these things happening, but at months to have all three fail at the same time is unheard of STAY AWAY from buying any Dell laptops, they take your hard earned money and do NOTHING to assist you when their product fails
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
From the day I received the Dell Inpiron Laptop, Series I had problems I have spent hours on the phone with tech support They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did The computer continues to not function, I've spent hours (one time it was hours) on the phone with them They have wiped the machine three times, and still the same issues appear Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up Pieces of application files appear in my personal file folders, documents move within the index to unrelated headingsI've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
Dell promised gift card and dell advantage rewards totaling $as inducement to place orderDell failed to deliver card and refused to promptly resolve issue when brought to their attentionAll reasonable escalation paths were attempted to amicably resolve issue Customer Service and Customer Service management failed to resolve issueDell needs to stop fraudulently advertising gift cards as inducements to make purchases and then failing to timely deliver gift cards after purchase is concludedDell fraudulently advertises gift cards/credits will be received in to days and fails to deliver in that time period
Barely, it has been two months since I placed an order for a very expensive laptop (~$2500) with year complete care (full warranty with accidental damage support)There was no fault at my end, but the laptop started malfunctioning and became unusable since March 2nd, So, I requested for a new laptop, as the refurbished laptops of exactly the same type have depreciated considerably in the market (down to ~$1900), or atleast to move the warranty date from Dec 18th to the date I receive the refurbished partThat would be not be complete justice but atleast would ensure a full year support on the refurbished partThe customer support supervisor, Mr* [redacted] , was not rude to me (a year loyal DELL Customer), but also threatened to get his corporate legal team to talk me into accepting their terms, knowing that I'm a university student, and don't have ready access to legal servicesHence, I request you to get their higher management involved, and help resolve this issue
Dear Sir/Madam, I purchased a Dell XPS Multi-Touch Notebook computer last year when the company released their newest XPS computer with the highest configurations: 6th generation Intel core i7, solid state drive and multitouch QHD+ screen However, the computer is defective and the wifi has never been working properly since the day I have received itI called technical support and was told it was a software problem, which I was never able to solve I tried to ask for a replacement of this defective computer every time I speak to Tech supportBattery and charging problems and screen issues also occurred other than defective wifi cardI sent it back to Dell for Repair again and again and this computer has been in repair mode and thus not usable at all over the past or months within the warranty period Every time, I try to ask for a replacement they promise that they are able to fix it next time I send it to repairI have been giving them plenty of time and
My credit card information was fraudulently used for another person's order I have been working for weeks now to get this resolved and nobody speaks English well enough to understand and get this fixed My order # was [redacted] My credit card was given to [redacted] over the phone and should have been charged $ This charge was made and for some reason my card was also charged $fraudulently for order # [redacted] I have been speaking with [redacted] who is the manager of the sales rep that made the error at x [redacted] who assures me he has been in touch with credit dept and I was refunded for this fraud charge My bank has not been sent a credit and they have no way to reverse these charges until they do This is unacceptable and I need this corrected immediately
I purchased a 65" TV from Dell on Nov 2018, Purchase ID: [redacted] , received the order a week later but it was damaged from shipping I called Dell customer service, they put a replacement for me It took weeks for the new TV to come and the damaged TV still no one showed up to pick up yet; it was sitting here for a month since my living space is very limited I called and emailed customer service a few times, every time it take me an hour to go to a right representative but they did not help a lot In addition to that, the representatives I talked to were with very strong accents; not sure whether they under my concern I never have any purchase experience like that; it's not efficient at all
I placed an order for a computer by phone, and when I received the order form, I noticed that I had been charged for two service contracts, neither of which I had ordered I called to ask for a refund but was told that, in order to get the refund for the service contracts, I would first have to send back the entire computer The computer was a gift for someone else, though When I explained, I was instead offered a $discount, which was insufficient, as the service contracts totaled $
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
I had purchased a laptop from Dell's website which was to be delivered withing 4-business days as advertised on the websiteTwo days before the delivery date I noticed the expected date was changed postponed by aprox daysI was not informed of the changes and I called Dell to cancel the orderWhile talking to a sales agent he assured me this was a mistake and if I place the order again I would get it within 4-business daysI agreedTwo days before the new delivery date the same thing happened, when logging in on Dell's website to check the status of the order I discovered the new expected shipping date had been changed to over a month aheadDell never called or informed me of the changesAfter calling Dell several times, being hanged up on when I requested to speak to a supervisor twice, I managed to get an agent that had revealed that Dell doesn't have the laptop I was sold in stockI was told they don't even have the parts to built it and have no idea when they will re
I purchased a Dell machine (XPS 15 9560) in March of 2017. Upon immediate use of the machine it had "low performance issues" (It would freeze, type slow and often crash) I contacted Dell and requested a replacement but did not receive one. In order to achieve sufficient performance I had to continually update drivers and factory reset my machine multiple times (this is extremely unusual). In November of 2017, my machine suddenly would not turn on. It spent 3 weeks with Dell's warranty repair. I am a student and time away from this machine was extremely inconvenient. After repair, the computer behaved as it had before (low performance) until March of 2018. 22 days outside of my 1 year warranty, my computer again would not turn on. This time, my computer spent 2+ (ongoing) weeks away from me and I was charged $280 for a fried mother board (extremely rare so I'm told) I have argued for 1 year and 22 days that this computer has been unsatisfactory. I purchased this machine ($1500) to be mi
I purchased a Dell Docking station (TB15) from Dell.com on January 29th. I received the dock in early February and everything worked fine. after a couple of months I started to experience issues with the product and by June-July it no longer worked. I would plug the dock in and my laptop screen would flicker on and off. I would unplug it and my laptop would go blank and I would have to restart it. I used the suggestions on the troubleshooting site provided by Dell which included upgrading drivers and BIOS but still the issue remained. After doing research I notice the product was pulled from the site and no longer sold by Dell and other costumers were having the same issues. I contacted dell to see what they could do and was sent back and forth between the customer service department and technical department. I was given an option from the first representative that I could get a refund however when they transferred me to the next representative they told me they can not give the refund
I was promised a 5% discount off of a Bose speaker that costs $by [redacted] She took some days off, came back, and wanted to charge me $extra for the speaker
lap top is two years old second motherboard is bad, dell fixed first one service tag# [redacted] dps ref # [redacted] one year later motherboard is bad again and they won't help me I figured first board they put in was faultyUsed the lap top about times its only used as a back up feel I am stuck with a laptop that was faulty
On 10/30/we purchased a Dell Inspiron Desktop Computer We took delivery at our home on 11/8/ On 12/12/it stopped working No power, cannot turn on, nothing I contacted Dell on 12/13/and spoke to a man named [redacted] only to be told there was nothing they could do They would not replace the computer because it was days over their replacement warranty After being rudely treated and being placed on hold numerous times, the first service request number is: [redacted] On 12/14/ [redacted] again emailed me to tell me they were still working on it I kept insisting on a replacement computer be sent, as I was only days over the warranty Then I heard from [redacted] he informed me they were working on it I again called and this time spent 1/hours on the phone with them trying to get this resolved They are very rude and do not care that my computer that I paid good money for is not even getting power Finally on 12/15/they put in a service
To Whom It May Concern: My name is [redacted] , and I recently purchased an XPS which has proven to be a lemonI have spent the past weeks with premium tech support to resolve the issue of constantly high disk utilization resulting in an unusable systemOver the course of dozens of phone calls and emails at all hours of the night, your technicians have done everything from disabling all windows functionality, altering the registry keys (which, I might add, resulted in the computer failing to boot altogether) and walking us through a complete reformatting of the hard driveAnd yet, despite several technicians saying that the issue was likely a hardware issue, and despite having paid for in-home service, the case remains open, unresolved, and with your team asking repeatedly for “more time.” This is completely unacceptable on all frontsI want this issue resolved immediatelyI will be sending a hard copy of this letter to the corporate office as well in the hopes that
On March 1, 2016, I purchased from Dell.com a 27" Monitor - S2716DGDell was running a promotion at the time which brought the price to approximately $down from $I was excited that I got such a great dealDell sent me a notice confirming my order, which also confirmed that the product ordered was a S2716DGOn March 7, 2016, I unpacked the shipment to find that the item enclosed was similar, but not the model I ordered - it was the SE2716H, which retails for approximately $Not only that, but the unit I received was a refurbished unit with zero documentation, and the packing slip clearly stated that it was the SE2716H whereas the online receipt stated it should have been the S2716DG Dell CS has been unwilling to make good on the transaction that I have a receipt for and is holding my money ransom until I return the incorrect itemI am happy to return their incorrect monitor, but they are now refusing to exchange it for the product that I actually ordered, despite t
I bought an used 3100CN printerThe driver on the webpage is corruptI have gone round and round with customer disservice and been given every excuse under the sun why I can't get a functional driverThey wanted to charge me $to diagnose my system when the website is not hosted on my systemTheir stupidity is infuriatingEnd of life or not, Dell is obligated to maintain an archive of drivers in perpetuity
I purchased a Dell XPS in late before my son was born The computer lasted a little over two years Shortly after Windows launched and my computer updated from windows to windows the computer completely died All I get when I turn it on is a black screen I have talked with customer server about this about different times and even though I believe I should not have to pay to have this issue fixed as it is a very know issues(search the web for dell xps black screen, a lot of people have had this issue.) I was willing to pay the out of warranty service fee ( I believe about $270) to fix my issue The customer service reps claim that my motherboard went out I have never know a software update to physically harm a physical component of a computer and find this claim is unfounded
I purchased a Dell 17" Laptop AMD Quad Core 8GB RAM 1TB HDD in October of from QVC - for about $months later the hard drive failed, RAM died and the mortherboard failed as well Dell wouldn't do anything to help me, other than to tell me to buy a new laptop! Well I did, I bought a 17" HP to replace this POS - I was told by Geek Squad if my laptop was at least years old they could see one of these things happening, but at months to have all three fail at the same time is unheard of STAY AWAY from buying any Dell laptops, they take your hard earned money and do NOTHING to assist you when their product fails
Recently (days ago) I purchased a Inspiron desktop Todayafter attempting to go online I was notified that the browser had been locked The error box stated that critical issues had been detected with Windows and Microsoft Edge (the installed web browser) After calling the number listed, I realized this was a scam and a hack had occured I called Dell and was informed that adware or malware intrusion had occured The first thing I was informed of was a $repair to fix this Dell is all about sales Yes, this computer was under warrentee but not the software My issue is the supplied installed software antivirus software (McAfee) did not perform whatsoever There was no warning that this was happening As this is a business, I felt I had to pay the $and remotly had them fix in about minutes They informed me that was best to use Google Chrome as a browser If thats the case, why even use Edge I feel like McAfee failed and ultimately Dell is responsible for this intrusion I will never buy another Dell Overseas customer support is insensitve to your issies Bottom line--their system failed and I had to pay for it
From the day I received the Dell Inpiron Laptop, Series I had problems I have spent hours on the phone with tech support They said the level of service I needed required that I purchase a warranty agreement (over $300) which I did The computer continues to not function, I've spent hours (one time it was hours) on the phone with them They have wiped the machine three times, and still the same issues appear Now they are blaming Microsoft Office for my Outlook, Word, and Excel issues, blame the internet for my email and browsing issues, and blaming me for the overheating and popup windows, the applications that open by themselves, the corrupted index, and every other issue that has come up Pieces of application files appear in my personal file folders, documents move within the index to unrelated headingsI've taken images of these windows as proof, and was even on line with one of there reps when an applications file moved into a document file while she was viewi
Dell promised gift card and dell advantage rewards totaling $as inducement to place orderDell failed to deliver card and refused to promptly resolve issue when brought to their attentionAll reasonable escalation paths were attempted to amicably resolve issue Customer Service and Customer Service management failed to resolve issueDell needs to stop fraudulently advertising gift cards as inducements to make purchases and then failing to timely deliver gift cards after purchase is concludedDell fraudulently advertises gift cards/credits will be received in to days and fails to deliver in that time period
Barely, it has been two months since I placed an order for a very expensive laptop (~$2500) with year complete care (full warranty with accidental damage support)There was no fault at my end, but the laptop started malfunctioning and became unusable since March 2nd, So, I requested for a new laptop, as the refurbished laptops of exactly the same type have depreciated considerably in the market (down to ~$1900), or atleast to move the warranty date from Dec 18th to the date I receive the refurbished partThat would be not be complete justice but atleast would ensure a full year support on the refurbished partThe customer support supervisor, Mr* [redacted] , was not rude to me (a year loyal DELL Customer), but also threatened to get his corporate legal team to talk me into accepting their terms, knowing that I'm a university student, and don't have ready access to legal servicesHence, I request you to get their higher management involved, and help resolve this issue
Dear Sir/Madam, I purchased a Dell XPS Multi-Touch Notebook computer last year when the company released their newest XPS computer with the highest configurations: 6th generation Intel core i7, solid state drive and multitouch QHD+ screen However, the computer is defective and the wifi has never been working properly since the day I have received itI called technical support and was told it was a software problem, which I was never able to solve I tried to ask for a replacement of this defective computer every time I speak to Tech supportBattery and charging problems and screen issues also occurred other than defective wifi cardI sent it back to Dell for Repair again and again and this computer has been in repair mode and thus not usable at all over the past or months within the warranty period Every time, I try to ask for a replacement they promise that they are able to fix it next time I send it to repairI have been giving them plenty of time and
My credit card information was fraudulently used for another person's order I have been working for weeks now to get this resolved and nobody speaks English well enough to understand and get this fixed My order # was [redacted] My credit card was given to [redacted] over the phone and should have been charged $ This charge was made and for some reason my card was also charged $fraudulently for order # [redacted] I have been speaking with [redacted] who is the manager of the sales rep that made the error at x [redacted] who assures me he has been in touch with credit dept and I was refunded for this fraud charge My bank has not been sent a credit and they have no way to reverse these charges until they do This is unacceptable and I need this corrected immediately
I purchased a 65" TV from Dell on Nov 2018, Purchase ID: [redacted] , received the order a week later but it was damaged from shipping I called Dell customer service, they put a replacement for me It took weeks for the new TV to come and the damaged TV still no one showed up to pick up yet; it was sitting here for a month since my living space is very limited I called and emailed customer service a few times, every time it take me an hour to go to a right representative but they did not help a lot In addition to that, the representatives I talked to were with very strong accents; not sure whether they under my concern I never have any purchase experience like that; it's not efficient at all
I placed an order for a computer by phone, and when I received the order form, I noticed that I had been charged for two service contracts, neither of which I had ordered I called to ask for a refund but was told that, in order to get the refund for the service contracts, I would first have to send back the entire computer The computer was a gift for someone else, though When I explained, I was instead offered a $discount, which was insufficient, as the service contracts totaled $
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
I had purchased a laptop from Dell's website which was to be delivered withing 4-business days as advertised on the websiteTwo days before the delivery date I noticed the expected date was changed postponed by aprox daysI was not informed of the changes and I called Dell to cancel the orderWhile talking to a sales agent he assured me this was a mistake and if I place the order again I would get it within 4-business daysI agreedTwo days before the new delivery date the same thing happened, when logging in on Dell's website to check the status of the order I discovered the new expected shipping date had been changed to over a month aheadDell never called or informed me of the changesAfter calling Dell several times, being hanged up on when I requested to speak to a supervisor twice, I managed to get an agent that had revealed that Dell doesn't have the laptop I was sold in stockI was told they don't even have the parts to built it and have no idea when they will re