This was my first DellI thought I was purchasing a quality computer at a good priceThe advertising on TV said that the battery was no longer a heat problemThat's not true, I cannot have the compter on my lap it gets so hot, but there's more; I called tech support because the cable slips off the computer, the battery is never fully charged and does not last the four hours as advertised, the keys at the bottom, especially the M key has to be hit hard to get it to work properly, the three choices at the top right where you should be able to close and diminish or lower the page do not workWell you get the pictureI was told that even though when I called last month my one year warrantee did not include hardwareWhat? It's not even a year old I am a Senior citizen on a low budget and now I have to purchase another computer, this one has too many issuesI am very disappointedSomething should be done about advertising
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named [redacted] ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and [redacted] indicated that "they are"I will paste that portion of the Chat Log into this complaint The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the [redacted] today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this
On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
On December 18th, I bought my wife the Inspirion to replace her old dell laptopMuch to my disappointment, it was the worst Christmas gift I ever gave herThe computer came to us damaged.Through multiple attempts she failed to resolve the issue with the computer's performance when reaching out to DellI attempted to solve the problem but the computer was so slow it was unusableDell's support team wasn't much help either, even asking me to pay for support assistance on a brand new computer that obviously came with problems! We sent computer backAccording to Dell the issue was a faulty motherboard and fanWe decided that we did not want this computerDell refused to give us a refund and insisted that take the computer back As a result of this, I rejected the shipment of the computer and filed a claim with my bank for a refund I will never buy another Dell productI will make sure I informed others of my experience
On March 16, 2016, I purchased a Samsung inch LED Smart Television bearing Serial number UN48J5200AF HDTV for $I also purchased a 2year Extended Warranty for $ My TV was damaged on March 3, 2017, when while cleaning my room, my vacuum cleaner hose hit the screen causing lines in the screen I was told my a repairman that the tv would cost approximately $to fix I called Dell and requested my extended warranty protection plan for my tv to be refunded to me I was told by a manager that I should talk to Samsung I called Samsung and they advised me to call Dell because I purchased the plan from Dell I have been a customer with Dell for many years They refuse to refund my money My replacement tv was purchased at Walmart and it is not a Samsung product I want a refund
I purchased a Dell tablet on line from [redacted] ***It is within the year warranty periodThe tablet no longer powers onI took it to [redacted] and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
I recently, January 10th 2018, received my laptop (Dell Precision 7510) ordered from Dell online for $2,400+, I also have a warranty on the laptopWhen I received the package some of the keys on the keyboard were lifted upAs the weeks went on I noticed other things were wrong with the hardware and softwareSome of these things were: even more lifted keys, loose metal frame around the laptop, loose right monitor hinge, mouse would move slowly move on its own, fingerprint reader would only work sometimes On the 27th of Feburary, I sent back the laptop for repairsAs I recieved the laptop back on March 2nd, I noticed some of the keys from the keyboard where still lifted up! While the frame was fixed; the monitor hinge was notOn top of the two items still not being fixed, the laptop had a plethora of new problemsThese new problems were: laptop overheating, more keys than before being lifted up, three of the four usb ports are bent, the top left corner of the back of the monit
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped Cr: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all Order iD Amount ($) Fedex Tracking [redacted] [redacted] (Delivery Exception) [redacted] [redacted] (Delivery Exception) [redacted]
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
I bought a laptop online in March, to replace my old Dell laptopIt was a good price, but since I received it it has been very slow, and it is impossible to use it without waiting long times to be directed to any internet siteWhen I checked with CS before buying it, I was told that it would be fine for what I needed After delivery I tried to use it, but it takes forever to access different websites in the InternetI called CS and was transferred to different departments, each of them wanted to get rid of the problem and continued transferring me to another department and creating obstacles They refused to change the laptop, even when I told them that I was willing to pay the difference for a faster one with more memory, as that is the excuse that they gave me for the lack of speedAfter much time wasted, the problem was not resolved, and here I am, not being able to use my new laptop, still using the old one which really needs to be replaced
Basically , trying to get a refund I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait' In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
On Feb4, 2016, I was pressured into buying anti-virus software from Dell ComputerI called back the same day to cancell, but they said it was to soon.I called back the next dayAfter holding foe minutes, they hung up on meThis has happened several timesIt turns out that I have been dealing with somebody that Dell contracts withThey are located in [redacted] That's who I spoke with todayOther locations include various places in the U.Sand IndiaThe phone number that Dell gives is ###-###-####I have requested a refuind in the amount of $repeatedly, and have not received a refundMy order number with Dell is [redacted]
I bought an Alien ware gaming laptop last year with a year warranty My son started having problems so of course the computer was sent in for repairs The problem is that they have had this computer for over a month now and finally after telling them I need the computer back because my son needed it for school they decided that they would give me an exchange Well new I’m getting the run around on getting the exchange! What part of I need my son computer are they not getting I told them he was taken online classes and I need the computer last Wednesday (August 16, 2017) due they had had it for longer than they should have Here it is August 21, and I still do not have his computer so I had to go and buy another computer due to the fact Dell does not have good customer service or care about their customers I paid a lot of money for this computer and for the year warranty for them to have kept the computer this long I should not have had to go buy another computer fo
I purchased dell laptopI got a second warranty through 3rd party w [redacted] which they re telling me my laptop is repairableThe oiszue I see is widely known laptop tghst affects the laptop sytwm saying device stuck in threadThis error leads to the laptop being nonuseable and defectiveMy laptop is an inspirion with g ram and GB HDD purchased for $455.7i have my receipetDell won't do anything when I spoke to customer service peopleI use the laptop for workI was willingly to pay different to get newer laptopDell sold faulty products y to fix or ad!it this practice
Below is the complaint I send Dell via Facebook after several phone call attempts Purchased a TV from Dell.com on 08-24-16, received it broken, no problem it happens, called Dell Customer service on 09-02-(the day I received it) processed the return shipping and was told I would receive an email notification with new tracking of replacement TV; never received that emailCalled again days later, was told the TV is on backorder, was offered much MUCH worse models as a replacement, I passed, and while talking with Dell, it became available again, processing would be expedited, shipped over night and I would receive an email confirmation; total time on the phone is hoursNever received one email, never received a TV and I called them back on 09-09-After another 45min on the phone, talked to more individuals, again the TV is backordered but became magically available while talking with them and was promised I would receive emails this time, one directly from a manager
Advertised a price of $and used a bait and switch when the final purchase page with a promotional voucher that expires for their own siteWhat a ridiculous advertisement when they never mentioned Dell credit, etc...Customer service is in no way helpfulTheir supervisors won't call you backAwful company
This was my first DellI thought I was purchasing a quality computer at a good priceThe advertising on TV said that the battery was no longer a heat problemThat's not true, I cannot have the compter on my lap it gets so hot, but there's more; I called tech support because the cable slips off the computer, the battery is never fully charged and does not last the four hours as advertised, the keys at the bottom, especially the M key has to be hit hard to get it to work properly, the three choices at the top right where you should be able to close and diminish or lower the page do not workWell you get the pictureI was told that even though when I called last month my one year warrantee did not include hardwareWhat? It's not even a year old I am a Senior citizen on a low budget and now I have to purchase another computer, this one has too many issuesI am very disappointedSomething should be done about advertising
I contacted Dell Computers on September 18th, to place an order for a replacement partThe part was for the cooling fan, the heat sink and the plastic assemblyI spoke with a representative named [redacted] ***I asked in that conversation MULTIPLE TIMES if the part number he gave me included all of the above parts and [redacted] indicated that "they are"I will paste that portion of the Chat Log into this complaint The part was delivered today and there was no heat sink, no plastic assemblyI tried reaching out to the [redacted] today and have yet to get a responseI called Order Support was and speaking with a rather hasty and nasty Indian worker who basically told me "don't know what to tell yaBut that order was just for the fan." I assured him I have the Chat Log, I am looking at itI was told that it didHe offered no other help, no other concessions I have missed two weeks of work because of the issueI am now without a computer for several more days as I wait
I orderd a Dell XPS computer from their website 1st one shipped wouldn't turn on, returned, 2nd one shipped had a defective track pack, returned, 3rd on shipped went into never ending loop due to no boot up software I tried to post a negative (one star) product review on their website twice and both times it was blocked I feel they block the negative reviews so that their ratings look good to potential customers I've posted on Googlemaps (locations) and public facebook review as a result Dell wouldn't comment regarding their filtering of reviews I ordered this XPS for my mom and chose it because I have one that I love that I purchased from the Microsoft store about years ago VERY disappointed in their product and serve and the amount of time I've had to put into this
On January 15, 2016, I ordered a computer through my PayPal credit account As of 11-03-they still have not charged my account I contacted Dell and informed them that my account was never charged (after speaking to PayPal) and they informed me that PayPal denied the payment which was not true My statement showed the payment was authorized and awaiting Dell I keep receiving phone calls asking me to pay the balance I have told Dell time and time again to charge the account listed with the orderThey have yet to try and charge the account (I spoke with Paypal again) yet they continue to harass me about paying for the computer
On December 18th, I bought my wife the Inspirion to replace her old dell laptopMuch to my disappointment, it was the worst Christmas gift I ever gave herThe computer came to us damaged.Through multiple attempts she failed to resolve the issue with the computer's performance when reaching out to DellI attempted to solve the problem but the computer was so slow it was unusableDell's support team wasn't much help either, even asking me to pay for support assistance on a brand new computer that obviously came with problems! We sent computer backAccording to Dell the issue was a faulty motherboard and fanWe decided that we did not want this computerDell refused to give us a refund and insisted that take the computer back As a result of this, I rejected the shipment of the computer and filed a claim with my bank for a refund I will never buy another Dell productI will make sure I informed others of my experience
On March 16, 2016, I purchased a Samsung inch LED Smart Television bearing Serial number UN48J5200AF HDTV for $I also purchased a 2year Extended Warranty for $ My TV was damaged on March 3, 2017, when while cleaning my room, my vacuum cleaner hose hit the screen causing lines in the screen I was told my a repairman that the tv would cost approximately $to fix I called Dell and requested my extended warranty protection plan for my tv to be refunded to me I was told by a manager that I should talk to Samsung I called Samsung and they advised me to call Dell because I purchased the plan from Dell I have been a customer with Dell for many years They refuse to refund my money My replacement tv was purchased at Walmart and it is not a Samsung product I want a refund
I purchased a Dell tablet on line from [redacted] ***It is within the year warranty periodThe tablet no longer powers onI took it to [redacted] and they could not repair itI have spoke with Dell a number of times and they need an express code number or service tag I do not have either oneI asked if I could mail it to DellThey said no because they need those numbers to documentI can't believe they do not have a back up plan if a customer does not have either one of those numbersI would be fully satisfied with a repair but to spend on a tablet and have Dell tell me they can't help me is extremely frustratingMy warranty is good until 12/16/Any help would be appreciatedThank you
I have made numerous calls to Dell and no resolution I cancelled an order in February for a laptop and office software I never received anyting However they are charging me $ I have spent over two hours on the phone with them and they keep saying it is in review It is already weeks I do not have product and the order was cancelled
I recently, January 10th 2018, received my laptop (Dell Precision 7510) ordered from Dell online for $2,400+, I also have a warranty on the laptopWhen I received the package some of the keys on the keyboard were lifted upAs the weeks went on I noticed other things were wrong with the hardware and softwareSome of these things were: even more lifted keys, loose metal frame around the laptop, loose right monitor hinge, mouse would move slowly move on its own, fingerprint reader would only work sometimes On the 27th of Feburary, I sent back the laptop for repairsAs I recieved the laptop back on March 2nd, I noticed some of the keys from the keyboard where still lifted up! While the frame was fixed; the monitor hinge was notOn top of the two items still not being fixed, the laptop had a plethora of new problemsThese new problems were: laptop overheating, more keys than before being lifted up, three of the four usb ports are bent, the top left corner of the back of the monit
I purchased a new desk top from dell at the end of decand I received it no problemas soon as I turned it on I started to get memory error messagesit told me memory was low and needed to be managedI called dell premium support multiple times and was told to purchase gib of ram , and my system will work$later, new ram installed, same issue low disk space , need to remove items in order for system to workcalled premium support againoh yes your internal hard drive is gb and the os system takes up gb of that spaceyou need to purchase 250gb internal ssd memoryagain ok $cents later, drive shows upI call support and guess what, ?? that ssd drive is not compatible with your system, please return it and buy a different onethe one we sold you will not fit in yo system1hr and minutes later, I have to return the ssd I purchased and now I have to buy the correct oneI get transferred to sales and the reptrys to sell me the exact same drive I purc
I purchased a laptop from the Dell outlet online I was told the computer was new The box it was shipped in has a label stating it's new The laptop didn't work When I called Tech Support, I was told the laptop was Refurbished It's fraud to tell me the unit is new but send me something refurbished I was duped C
r: [redacted] Dell Purchase ID: [redacted] Order # [redacted]
I made some purchases from Dell.com last year in Nov 17, For some reason, Dell was supposed to delivered all the items to my address on Nov The items were shipped out by FedEx on Nov However, for some reason, all the packages got called back by Dell before delivery (As shown all tracking information shows delivery exception) and eventually each package was sent back their warehouse I have contacted them many times for refunding me the total amounts of the transaction even disputing with my credit card companythose purchasesHowever, nothing has ever happened Here I am listing each ID order, amount of each order, and associated FedEx tracking number (all show delivery exception)Since none of the ordered items was delivered to my addressI consider they all cancelledI am asking for my credit back for all Order iD Amount ($) Fedex Tracking [redacted] [redacted] (Delivery Exception) [redacted] [redacted] (Delivery Exception) [redacted]
Dell provides the single worst customer service in the history of the worldNot only did they hold my order, but they consistently refused to adequately understand or address the situation in any meaningful wayI was transferred from Sales department, to credit card department to gift card department and back to sales who would transfer me again to cardsI was going in circles for two days trying to figure out what the problem wasI owned my share of dell computers for the past yearsHowever, this time around I went with another brandI do not recommend anyone become a Dell customer and purchase any of their products
I bought a laptop online in March, to replace my old Dell laptopIt was a good price, but since I received it it has been very slow, and it is impossible to use it without waiting long times to be directed to any internet siteWhen I checked with CS before buying it, I was told that it would be fine for what I needed After delivery I tried to use it, but it takes forever to access different websites in the InternetI called CS and was transferred to different departments, each of them wanted to get rid of the problem and continued transferring me to another department and creating obstacles They refused to change the laptop, even when I told them that I was willing to pay the difference for a faster one with more memory, as that is the excuse that they gave me for the lack of speedAfter much time wasted, the problem was not resolved, and here I am, not being able to use my new laptop, still using the old one which really needs to be replaced
Basically , trying to get a refund I purchased a Vizio 60" 4k tv It looked fine unpacking, but when I tried to connect it, cracks were visible in the screen I contacted Dell and returned it per their instructions They received the tv on 12/23/ They called on 12/to confirm this and stated that the refund would be applied to the credit card within days I have monitored the Dell site and no progress has been indicated beyond receipt of the TV I have tried several times to talk with various groups at Dell to determine what is the status and all I get told is that it is in process Yesterday (1/11/17) I spent over an hour on the phone(mostly on hold) trying to find out what is the problem No response other than 'continue to wait' In this age, a refund is applied as soon as the merchandise is returned Within minutes or worst hours, not weeks And customer support can actually answer a question, not just with a line out of the 'Handle the customer, not
On Feb4, 2016, I was pressured into buying anti-virus software from Dell ComputerI called back the same day to cancell, but they said it was to soon.I called back the next dayAfter holding foe minutes, they hung up on meThis has happened several timesIt turns out that I have been dealing with somebody that Dell contracts withThey are located in [redacted] That's who I spoke with todayOther locations include various places in the U.Sand IndiaThe phone number that Dell gives is ###-###-####I have requested a refuind in the amount of $repeatedly, and have not received a refundMy order number with Dell is [redacted]
I bought an Alien ware gaming laptop last year with a year warranty My son started having problems so of course the computer was sent in for repairs The problem is that they have had this computer for over a month now and finally after telling them I need the computer back because my son needed it for school they decided that they would give me an exchange Well new I’m getting the run around on getting the exchange! What part of I need my son computer are they not getting I told them he was taken online classes and I need the computer last Wednesday (August 16, 2017) due they had had it for longer than they should have Here it is August 21, and I still do not have his computer so I had to go and buy another computer due to the fact Dell does not have good customer service or care about their customers I paid a lot of money for this computer and for the year warranty for them to have kept the computer this long I should not have had to go buy another computer fo
I purchased dell laptopI got a second warranty through 3rd party w [redacted] which they re telling me my laptop is repairableThe oiszue I see is widely known laptop tghst affects the laptop sytwm saying device stuck in threadThis error leads to the laptop being nonuseable and defectiveMy laptop is an inspirion with g ram and GB HDD purchased for $455.7i have my receipetDell won't do anything when I spoke to customer service peopleI use the laptop for workI was willingly to pay different to get newer laptopDell sold faulty products y to fix or ad!it this practice
Below is the complaint I send Dell via Facebook after several phone call attempts Purchased a TV from Dell.com on 08-24-16, received it broken, no problem it happens, called Dell Customer service on 09-02-(the day I received it) processed the return shipping and was told I would receive an email notification with new tracking of replacement TV; never received that emailCalled again days later, was told the TV is on backorder, was offered much MUCH worse models as a replacement, I passed, and while talking with Dell, it became available again, processing would be expedited, shipped over night and I would receive an email confirmation; total time on the phone is hoursNever received one email, never received a TV and I called them back on 09-09-After another 45min on the phone, talked to more individuals, again the TV is backordered but became magically available while talking with them and was promised I would receive emails this time, one directly from a manager
Advertised a price of $and used a bait and switch when the final purchase page with a promotional voucher that expires for their own siteWhat a ridiculous advertisement when they never mentioned Dell credit, etc...Customer service is in no way helpfulTheir supervisors won't call you backAwful company