I purchased a Dell computer from HH Gregg HH Gregg has gone out of businessMy computer is a messI've spent hours a day for multiple days in a row on the phone with their tech RaviMostly I can't understand them, and they don't fix the problemI've had surgery on my hand, and it throbs all the time, so it is extremely painful to be on the phone and computer for that longI'm yrs old, and not good with computersThe way I've been treated is so unfair
When I ordered a laptop from Dell, they charged my bank card $and they informed me that I would be receiving the laptop in 2-business daysAfter a week, my laptop did not show up and I decided to call the Dell companyThey informed me that something had gone wrong with the product and that it had to be shipped back to themI asked for an explanation and they told me that they would gladly refund me the full amount they charged me for the laptop once they received the said laptopWhen I went to check my bank account, it displayed that the Dell company had refunded me my money, but not the full amountThey had only paid me back $and I was missing a total of $I have called Dell's customer service for a week straight yet they ignored all of my callsI would like for something to be done about this issue and I hope to get my full refund back from Dell
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from [redacted] and they aren't nearly as successful as Dell
On 3-17-I placed an order for an Dell Alienware computer 210AFTRIt was due to arrive on or before 3-25-I called Fed Ex the shipper to track the package being it was over dueFsaid they lost it and it would be 10-days for resolution and my only other recourse was to contact DellI called dell to explain the situation and get a replacement comingThis is were the debacle escalates the reorder was placed on 3-31-and due on or before 4-Nothing cameI've called numerous times speaking to at least a dozen reps and their supervisors including, [redacted] ,***, [redacted] , [redacted] , [redacted] , [redacted] and many othersThey are all polite but do nothing not even return callsI'v been given excuses such IT glitches, someone dropped the ball, escalation that never happened, and manually regenerating an order number, a full refund that will take 4-business days a whole lot of nothing, absolutely squat! Today4-28-16, just before this letter, ***, mentio
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
I purchased a New Factory Sealed U2717D monitor, Service Tag [redacted] from B&H Photo on 12/27/ The monitor went out in June I attempted to get warranty service on the unit, but Dell has the monitor located in India I have been told to fill out the international ownership transfer to correct this, but I cannot understand why this will fix the issue when I am the original owner I attempted to fill out the International ownership transfer form but the first question it asks is "who is the original owner?" As I am the original owner, I put my information into the form and the systems states that that information is not correct I cannot proceed further with this form as Dell will not or cannot tell me who their systems shows to be the original owner I was then told to fill out the Dell Support Request: Repeat or Unresolved Incidents form I did so on 09/08/ I then got a reply a week later from Dell Canada stating that they cannot help me as I am a US customer To da
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
In June of 2016 I purchased a computer from Dell. The first one was faulty so they replaced it. The 2nd one was faulty too and after a technician took control of it and worked on it. it worked worse. They agreed to exchange it after offering me a refund or exchange. At first I opted for an exchange. But because it has now been over a month of waiting for the third computer and apologies for the delay I asked for a refund. But because it had been over 30 days I could not get a refund and am still waiting for the next computer. I feel they strung me along so it went over the 30 days so they wouldn't have to give me a refund. I have the email of them offering me a refund but it did no good. I have been on the phone and emailing them since the first computer was a few days old but now it has been too long to get a refund. I have every email Dell has sent me, including the one offering me a refund and clear from the start of this problem just a few days after receipt of the first computer.
I am an extremely unhappy customer right now. I purchased an Inspiron THREE WEEKS AGO. I normally steered clear of Dell, but was despirate as my Toshiba was dying. I need it for work. I work on my computer EVERY DAY. At the end of the day, Office Depot had a Dell in stock. I purchased it. Now I wish I had stuck to my guns and waited until another brand was available. Almost out of the box I started having issues. First a vertical white line appeared on the screen. I did not immediately call Dell as I was under deadline to finish a project. Then today when I turned it on, nothing - No lights, No screen, No fan, No Hard drive - nothing. I was forced to call support. After two infuriating hours, I was told that the only recourse was to send the computer back to Dell for repairs. NO - it has customer's personal financial data on it. There has to be another solution - a locally approved repair shop. Send me the parts and I will have them put in. NO you don't want to do that
Purchased a refurbished laptop that had issues with crashes out of the box. It was shipped poorly, loose behind 1 single thin cardboard box. I contacted support about the laptop 2 months after receiving it, it was too late for a return so I sent it in for repairs as I had a 1 year warranty. Repairs deemed the damage as liquid damage which was not covered by my warranty and I was asked to pay ~$300 for repairs. The laptop was never exposed to water in my care, no one else used it, nor was it moved out of the office in which it sat. The damage was preexisting yet my attempts to remedy this through support were all fielded by the same out of country support agent. When I tried to contact his manager the manager forwarded my email to the same support agent I was already speaking to and never responded to me himself. Dell's entire support structure is terrible, they do repairs in the US yet the people they have you speak with about your PC issues are in another country have no hands on know
I purchased a Samsung TV on October 9th, order number [redacted] . I purchased the TV at the time because I remember seeing that it came with a $150 promotional gift card. I waited the recommended amount of time to receive my gift card but when nothing came I called in to find out why, Service Request # [redacted] . This is when the frustration began, apparently they sent my gift card to the wrong email address, and never bothered to reach out to me to get the right email address to resend it. When I asked what email address they sent it to they repeated my correct email address, which frustrated me even more because now it feels as though they just never sent it and tried to come up with an excuse. The reason I say this is because I have received every other correspondence from Dell, not one email has ever gone to spam, and I have checked my spam folder to make sure. I also verified the amount of the gift card during this call to make sure that I remembered the amount correct, and was
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraud. I contacted the credit card company and verified the purchase. However, Dell then cancelled the purchase. I spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchase. Before hanging up, I received her specific phone number and extension: ###-###-####, [redacted] ( [redacted] ). I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give me. I then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail"). I eventually gave up, and just spoke with whomever the automated service left me with. They repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
This review is against the DELL computer customer service Their agents cancelled my order times, I spent hours on the telephone and by email for one computer order and after months, I told them that I was done with Dell and will use their company again Billing problems ( they didn't know that a Visa card from Bank of America was a US registered card) !!! Then I had a friend in the USA use her credit card to buy the PC ( I live and work in Shanghai) and they cancelled HER order as well, saying they needed ME to verify HER order !!! We both finally told them we were finished with Dell The worst, absolute worst customer service department I have ever come across I am filing a formal complaint with the CEO of Dell and the entire board of directors of Dell corporation
Purchased Alienware for approximately $Dell offers a day purchase price guaranteeI purchased days agoI was told the discount was too much and Dell could only offer half or $Regardless of what is published on Dell's website the discount was too much on this laptop and I was to accept the offer or forget itI was told no need to contact management as this is Dell's policy on discounts and I would not even get $despite Dell's advertised discount
I ordered a part from Dell in which they sent me the wrong one I returned the wrong part which they received March 22nd Said for my inconvenience they would replace the part free and refund me the first one once received back Second one was also wrong They told me not to bother to return it After numerous emails and phone calls I still have not received my refund
I have contacted Dell to have two monitors replaced under warranty due to manufacturing defectsAfter giving me a run around for more than a month and nonsensical explanations, Dell sent two different models, used, refurbished and poor conditioned replacements Dell should make me whole for my hard-earned money that I spent on its products by relying on the warranty and claims by DellDell is trying to short change me and defraud me instead of fulfilling its legal obligations under the warranty expressed and implied by Dell
I purchased a high end laptop from Dell (Alienware) in March Since then, I have encountered a total of hardware defects, including many repeat defects The defects include: LCD display issues (x3), abbattery degradation (x2), hard drive failure (x2), wireless card failure, motherboard failure, speakers failure, CPU overheating, and LCD display detaching from lid Some of the defects were a result of the multiple instances of hardware replacement - such as the LCD display being replaced many times There are also many abissues with the computer, including a battery that has lost 30% of its total charge after only days of use, as confirmed with software in Microsoft Windows It is also imperative to note that Dell had advertised this LCD display to meet 104% of the Adobe RGB gamut colour space However, I was not able to achieve this, and Dell has been unable to deliver on this promise, despite many calls to the Tech Support department The issue with the
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be
I purchased a Dell computer from HH Gregg HH Gregg has gone out of businessMy computer is a messI've spent hours a day for multiple days in a row on the phone with their tech RaviMostly I can't understand them, and they don't fix the problemI've had surgery on my hand, and it throbs all the time, so it is extremely painful to be on the phone and computer for that longI'm yrs old, and not good with computersThe way I've been treated is so unfair
When I ordered a laptop from Dell, they charged my bank card $and they informed me that I would be receiving the laptop in 2-business daysAfter a week, my laptop did not show up and I decided to call the Dell companyThey informed me that something had gone wrong with the product and that it had to be shipped back to themI asked for an explanation and they told me that they would gladly refund me the full amount they charged me for the laptop once they received the said laptopWhen I went to check my bank account, it displayed that the Dell company had refunded me my money, but not the full amountThey had only paid me back $and I was missing a total of $I have called Dell's customer service for a week straight yet they ignored all of my callsI would like for something to be done about this issue and I hope to get my full refund back from Dell
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer"I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the couponThe system said it was not validSo I called customer support and was told that the 10% off was only on Dell brand productsthis made me stop and think because over HALF the products they advertised on the flyer were not Dell brandEntirely advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or notWorst customer service i've seen in a long timeYou expect this kind of thing from like Walmart but this was just terribleI got better service from [redacted] and they aren't nearly as successful as Dell
On 3-17-I placed an order for an Dell Alienware computer 210AFTRIt was due to arrive on or before 3-25-I called Fed Ex the shipper to track the package being it was over dueFsaid they lost it and it would be 10-days for resolution and my only other recourse was to contact DellI called dell to explain the situation and get a replacement comingThis is were the debacle escalates the reorder was placed on 3-31-and due on or before 4-Nothing cameI've called numerous times speaking to at least a dozen reps and their supervisors including, [redacted] ,***, [redacted] , [redacted] , [redacted] , [redacted] and many othersThey are all polite but do nothing not even return callsI'v been given excuses such IT glitches, someone dropped the ball, escalation that never happened, and manually regenerating an order number, a full refund that will take 4-business days a whole lot of nothing, absolutely squat! Today4-28-16, just before this letter, ***, mentio
Purchased a new laptop which failed within hoursDell Tech support (by phone) determined laptop was unrepairableI was told they would build a NEW replacement laptop by their representativesI have it in writing from them it would be new and NOT a refurbished modelAfter many emails and phone calls (all to their overseas call center) I asked for a USA number and was told that one doesn't existFinally, a laptop appeared on my front doorstepIt was in an oil stained box, and it WAS A REFURBISHED (USED) itemAttempts to contact Dell have gone unanswered, there is no way to contact DELL in Round Rock Texas for resolutionI have essentially paid full price for a refurb, they have not honored the promised agreement, and there is no way to contact them other than driving half way across the country to Texas for a personal visit
I purchased a New Factory Sealed U2717D monitor, Service Tag [redacted] from B&H Photo on 12/27/ The monitor went out in June I attempted to get warranty service on the unit, but Dell has the monitor located in India I have been told to fill out the international ownership transfer to correct this, but I cannot understand why this will fix the issue when I am the original owner I attempted to fill out the International ownership transfer form but the first question it asks is "who is the original owner?" As I am the original owner, I put my information into the form and the systems states that that information is not correct I cannot proceed further with this form as Dell will not or cannot tell me who their systems shows to be the original owner I was then told to fill out the Dell Support Request: Repeat or Unresolved Incidents form I did so on 09/08/ I then got a reply a week later from Dell Canada stating that they cannot help me as I am a US customer To da
Today I been hang up by one of Dell Sales Agent, no name but India accentCalling at 2:30pm 17Nov ETA using office phone ###-###-####That agent hang up me because I am saying the truth? Dell send me a deal but online never show up and when I call to their agent said this deal gone? I check the deal at 11:00am which should release, every 10mins I checked and he said this deal is gone? Ask him how is possible then he hang up on me!!!
purchased smart tv with a year exteneded warrantyTV was sent to my son who is a active service member Tv quit working, called dell support center was transferred times and no one can provide warranty service
In June of 2016 I purchased a computer from Dell. The first one was faulty so they replaced it. The 2nd one was faulty too and after a technician took control of it and worked on it. it worked worse. They agreed to exchange it after offering me a refund or exchange. At first I opted for an exchange. But because it has now been over a month of waiting for the third computer and apologies for the delay I asked for a refund. But because it had been over 30 days I could not get a refund and am still waiting for the next computer. I feel they strung me along so it went over the 30 days so they wouldn't have to give me a refund. I have the email of them offering me a refund but it did no good. I have been on the phone and emailing them since the first computer was a few days old but now it has been too long to get a refund. I have every email Dell has sent me, including the one offering me a refund and clear from the start of this problem just a few days after receipt of the first computer.
I am an extremely unhappy customer right now. I purchased an Inspiron THREE WEEKS AGO. I normally steered clear of Dell, but was despirate as my Toshiba was dying. I need it for work. I work on my computer EVERY DAY. At the end of the day, Office Depot had a Dell in stock. I purchased it. Now I wish I had stuck to my guns and waited until another brand was available. Almost out of the box I started having issues. First a vertical white line appeared on the screen. I did not immediately call Dell as I was under deadline to finish a project. Then today when I turned it on, nothing - No lights, No screen, No fan, No Hard drive - nothing. I was forced to call support. After two infuriating hours, I was told that the only recourse was to send the computer back to Dell for repairs. NO - it has customer's personal financial data on it. There has to be another solution - a locally approved repair shop. Send me the parts and I will have them put in. NO you don't want to do that
Purchased a refurbished laptop that had issues with crashes out of the box. It was shipped poorly, loose behind 1 single thin cardboard box. I contacted support about the laptop 2 months after receiving it, it was too late for a return so I sent it in for repairs as I had a 1 year warranty. Repairs deemed the damage as liquid damage which was not covered by my warranty and I was asked to pay ~$300 for repairs. The laptop was never exposed to water in my care, no one else used it, nor was it moved out of the office in which it sat. The damage was preexisting yet my attempts to remedy this through support were all fielded by the same out of country support agent. When I tried to contact his manager the manager forwarded my email to the same support agent I was already speaking to and never responded to me himself. Dell's entire support structure is terrible, they do repairs in the US yet the people they have you speak with about your PC issues are in another country have no hands on know
I purchased a Samsung TV on October 9th, order number [redacted] . I purchased the TV at the time because I remember seeing that it came with a $150 promotional gift card. I waited the recommended amount of time to receive my gift card but when nothing came I called in to find out why, Service Request # [redacted] . This is when the frustration began, apparently they sent my gift card to the wrong email address, and never bothered to reach out to me to get the right email address to resend it. When I asked what email address they sent it to they repeated my correct email address, which frustrated me even more because now it feels as though they just never sent it and tried to come up with an excuse. The reason I say this is because I have received every other correspondence from Dell, not one email has ever gone to spam, and I have checked my spam folder to make sure. I also verified the amount of the gift card during this call to make sure that I remembered the amount correct, and was
An online I order I made, that needed to be expedited, was flagged by my credit card for potential fraud. I contacted the credit card company and verified the purchase. However, Dell then cancelled the purchase. I spoke with a customer representative, who assured me the "bank" (ie credit card) had not verified the purchase. Before hanging up, I received her specific phone number and extension: ###-###-####, [redacted] ( [redacted] ). I then contacted the credit card company again, who confirmed that had verified and ok'd the purchase, and said that they had contacted Dell and there was no further confirmation they could give me. I then attempted to reach the above representative for hours, and could not (the automated service continued to drop me after saying the user "does not have voicemail"). I eventually gave up, and just spoke with whomever the automated service left me with. They repeated the issue with the "bank," and when I assured them I had already spoken to the bank, they put m
This review is against the DELL computer customer service Their agents cancelled my order times, I spent hours on the telephone and by email for one computer order and after months, I told them that I was done with Dell and will use their company again Billing problems ( they didn't know that a Visa card from Bank of America was a US registered card) !!! Then I had a friend in the USA use her credit card to buy the PC ( I live and work in Shanghai) and they cancelled HER order as well, saying they needed ME to verify HER order !!! We both finally told them we were finished with Dell The worst, absolute worst customer service department I have ever come across I am filing a formal complaint with the CEO of Dell and the entire board of directors of Dell corporation
Purchased Alienware for approximately $Dell offers a day purchase price guaranteeI purchased days agoI was told the discount was too much and Dell could only offer half or $Regardless of what is published on Dell's website the discount was too much on this laptop and I was to accept the offer or forget itI was told no need to contact management as this is Dell's policy on discounts and I would not even get $despite Dell's advertised discount
I ordered a part from Dell in which they sent me the wrong one I returned the wrong part which they received March 22nd Said for my inconvenience they would replace the part free and refund me the first one once received back Second one was also wrong They told me not to bother to return it After numerous emails and phone calls I still have not received my refund
I have contacted Dell to have two monitors replaced under warranty due to manufacturing defectsAfter giving me a run around for more than a month and nonsensical explanations, Dell sent two different models, used, refurbished and poor conditioned replacements Dell should make me whole for my hard-earned money that I spent on its products by relying on the warranty and claims by DellDell is trying to short change me and defraud me instead of fulfilling its legal obligations under the warranty expressed and implied by Dell
I purchased a high end laptop from Dell (Alienware) in March Since then, I have encountered a total of hardware defects, including many repeat defects The defects include: LCD display issues (x3), abbattery degradation (x2), hard drive failure (x2), wireless card failure, motherboard failure, speakers failure, CPU overheating, and LCD display detaching from lid Some of the defects were a result of the multiple instances of hardware replacement - such as the LCD display being replaced many times There are also many abissues with the computer, including a battery that has lost 30% of its total charge after only days of use, as confirmed with software in Microsoft Windows It is also imperative to note that Dell had advertised this LCD display to meet 104% of the Adobe RGB gamut colour space However, I was not able to achieve this, and Dell has been unable to deliver on this promise, despite many calls to the Tech Support department The issue with the
Hi I ordered a Dell XPS laptop from their official website in NovOrder number is [redacted] The product was in stockI paid the price successfully and was charged by the credit cardHowever Dell cancelled my order saying "invalid coupon code from 3rd party"If that is the case, why the code can be applied and credit card be charged the price in the first place? Or is it they even outsourced the coupon generating department to "3rd parties"?
I purchased a Dell desktop computer on September 30, of this year and now it doesn't work properly I have tried to contact the sales person for days and he does not return my call I was told at the time of sale that I would be under warranty for year from October and now Dell technical support is saying that I have a software problem and that I would have to purchase a software warranty for $which would only last for days Dell put software package in computer when it was sent to me and I was never told that it would not cover software My computer is not printing and the Windows box is not working and this computer is only months old Also I am not getting my email properly If I go to Google, I can obtain my email, but if I use the windows box, I cannot retrieve it I purchased a Dell since I thought they were reputable, but I can see that they are not I am a senior citizen and cannot afford to spend extra monies which were not explained to me in the be