I purchased DELL XPS in Summer I have not reached a year as yet and I have had problems with charging and batteryThe XPS purchase for myself was from Micro Center and I have had to send it twice to DELL for repair related to the computer not recognizing the charger and will not chargeI only had the XPS one month before my issues startedThe seconds XPS was purchased for my College StudentShe had a issue with charging the laptop within months and since she was not in the same state, I asked her to purchase a off brand charger and that seemed to helprecently she came to the problem where the XPS like mine prior , it would not chargeDells customer service is severely lacking and I had to resort to FACEBOOK to even get a response from them, It took weeks to coordinate sending back the equipment to them I was then told that there was going to be a chargeI have copied the information belowI am absolutely LIVIDI have wasted close to
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is [redacted] I was told give it days It's now days
I will never purchase computers, printers or any other electronics from Dell Computers ever againIn I purchases computers for my office and had no problemsToday I called to purchase a new printer that was compatible with my Inspiron I made the call at 9:AM this morning and it is now 5:PM and I have just finished upThere customer service is horribleYou cannot understand a word they say and the phone line was not clearIt was hard to hear and I had to repeat myself time so they could understand what was saidThey put you on hold about every minutes to check on something and you stay on hold each time for about minutesAfter I got done talking with the salesperson he sent me to a secondary verification person would started all over again asking me the same questions I had just gone over with the salespersonThen after hours in second verification they told me they will call me in days to go over the terms and conditions with yet another person and departmentI said NO! I have no more time to spend on thisEmail me the terms and conditions and we will do it now or I will cancel my order! They did send over what I needed and I sent it back and so I hope I get my orderIt was the worst customer service experience I have ever hadPLEASE LET DELL COMPUTERS KNOW THEY HAVE LOST A CUSTOMER FOR LIFE! NEVER AGAIN!
I purchased a laptop from Dell on December 26, The laptop, a Dell XPS 9560, was custom configured with the top of the line hardwareI paid extra for a 4-year Premium Plus support contract, with in-home service after remote diagnosis When the first computer was delivered it was dead-on-arrival (DOA) and was returned to Dell for replacement with a system of the exact configuration Unfortunately, the new system has been plagued with problems since day oneAfter months of going through technical support to try to resolve the issues, I determined that the system was simply too unstable and unreliable to be usedSome of the issues included display problems, the mouse/trackpad freezing for 5-minutes after the screen had been off, incoming mail not paying a notification sound, emails being resent several times on their own when I wasn’t even using the computer, the computer going into airplane mode (turning off all connections) on it’s own, printing problems, notifications
I called customer service because I got a virus warning on my desktopi have a warranty on it.(that's the only reason I called) I know how to take care of these thing properly myself but, I just want to see how tech support would handle the situationWithout going into great detail about what happenedHe went into my "cmd" and ipconfig to check my internet connection( I let him access my pc) he said I was infected and others are using my internet connection to access the web and don't do any online shopping because of keyloggersIt seemed to me it was a scare tactic to get a tech to my house and charge close to $to "fix" the issue and put in a firewall (i already have a firewall)...while everything he said was true, He left out that the "established" connections where my pc apps running and nothing more, im sure this has happened to A LOT of people that don't know computers well and pay for that service for no reason
I purchased a DELL XPS laptop which is less than a year oldSince approximately September 2017, this laptop has numerous issues: any programming running (chrome to Microsoft word) - it would crash and stop responding, overheating of the laptop, loud fan noise, static noise, mother board problem I have spoken to countless technical support staff and manager and even corresponded via email with Dell members who do not address all the issues with the laptopThey may help with one issue but disregard the rest or tells me that it’s not part of their department and is quick to compartmentalize the issue and not address the whole laptop problem, which is that the laptop is faulty I have spent over 30+ hours on the phone and email with Dell, in addition to that I have even mailed the laptop back per Dell's request to fix the problems, I was without a computer for approximately weeksWhen Dell returned the laptop - apparently during their fix of the fan and overheati
I am so upset and frustratedI have never done business with any Dell companiesI dont know how my personal credit card information was obtained by this company but my personal debit card was charged $6/21/I would not have known if I never checked my online accountThis company wiped my personal checking account clean and now im about to be penalize with overdraft feesThey have no order number, my personal email addressI never done business with this companyI want my money back and compensation of draft fees
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
I ordered a laptop from Dell laptop (Alienware 13) on February 20th and received it on March 13th It had a cracked screen I got a replacement which arrived April 4th The light on the back of the screen did not work A technician came to my house and spent hours completely taking the laptop apart to replace the screen When he was done the touchscreen was not working I got a replacement which arrived on May 11th The right speaker on the laptop does not work I have given Dell four opportunities to supply me with a working product and they failed every time I have spent hours on the phone (over different calls) with Dell's technical support, customer care, and returns departments I have spent hours at home away from work to have their technician fail to fix my computer On May 15th I requested a refund Since then every two or three days I am told that I will receive a shipping label to return my laptop They claim that they are waiting on their fi
On October 3rd 2016, a fraudulent purchase in the sum of $364.79, was made using my card informationI first noticed this through my bank account and began doing some researchI was able to pull up the order information from Dell.com using my billing informationI was then able to produce an invoice that had the shipping address as well as the tracking number I contacted FedEx whom was able to place a stop delivery on the package and return to DellI was finally able to get a hold of someone from Dell to inform them of the situation On October 6th I was contacted by someone at Dell and given a Service Request Number and to direct any questions to their verification departmentA week went by before I was ever able to get any sort of answer of than "its under investigation"On October 14th 2016, I was informed that a refund had been issued and I should receive a refund in 5-business days Today, October 26th has been business days since I was told a refun
I purchased this computer and two monitors on April 4th, 2016, received them on April 8th, and contacted Dell support for the first time that day on April 8th, The computer did not properly display on the Dell monitors I had intermittent success getting them to work, before contacting Dell and requesting to have the computer repaired I have spent hours and hours chatting and emailing with Dell customer support, ultimately without any resolution They are currently applying for approval to swap my machine out, but at this point, they don't know whether they will attempt to resolve this problem Technical support says the motherboard may be bad I purchased a brand new computer for $1000, along with Dell monitors for a total of $ I have multiple chat logs, and near emails back and forth with Dell support, and still no computer I have had to go out and purchase another computer, while awaiting a workable solution It seems they are purposely dragging their feet
This pertains to order Dell purchase ID no [redacted] On September 19, I talked on the phone with a Dell agent, *** [redacted] , with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, [redacted] ***, called me, so I could place my order with him Unfortunately, Mr [redacted] messed up my order and has refused to do anything to fix the issue I ordered a Dell XPS Special Edition desktop I told Mr [redacted] that I needed at least 32GB of RAM Mr [redacted] said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install The desktop arrived on September I received a Dell XPS 8920, Service Tag [redacted] , Express Service Code [redacted] I also received a single 16GB RAM module, which was obviously a mistake [redacted] made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already
Ordered an item from Dell, returned the item after received confirmation to start the return and refund process Dell cancelled refund even with the item in their warehouse
Two issues First issue, I purchased a brand new monitor (Dell U2913WM) from dell.com on 11/18/with its original price $Received the monitor with a big sized, no Dell logo ordinary packaging box instead of original boxIt is hard to believe that you purchased a brand new item from its official website and received the item without original box, I feel like it was a refurbished oneI took pictures of the packaging and complained to Dell customer service, and they agreed to refund me $for the improper shipping packaging boxFirst issue solved Second issue, recently I saw the price of the monitor reduced from $to $Since it is still within Dell's days price match guarantee period, I called Dell customer service twice to match the lower price, including today 12/15/Their customer service supervisor said I have a $refund record (see the first issue), thus, they cannot process another refund for the price match ($difference in prices)I
My wife purchased a Dell Computer service tag # [redacted] for me on 1/31/from Dell online, order# [redacted] The computer arrived in first week of February Since then I have had the following issues: February 8, 2018, called tech support who identified/fixed issues SR# [redacted] March 9, called tech support to identify/fix software & hardware issues SR [redacted] August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# [redacted] August 8, received alert from Dell Support Assist software “Error 2000-0511”, Validation [redacted] , “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with [redacted] ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
I received a Dell Inspiron as a gift from a friend - it only comes with 32GB eMMC Storage which is completely taken up by the Windows operating system, so my phone can browse faster than this! I cannot load ANY files or programs onto this computerI called Dell to find out how to speed it up, was told it could take an external drive - - there is not enough room to install the drivers for the hard drivewas told that an internal hard drive could be installed - ordered the $hard drive and Dell had a tech come out to install it - he could not install itI was promised over and over again that it could be installedI wasted over hours on the phone - hours with the technician remotely doing diagnostics and a couple of weeks trying to find out the truthI wanted to exchange the laptop for the next model up which DOES come with a hard drive, and I am willing to pay the extra $to do so, but was told that I could not exchange it because it was sent out over day
I cancelled order number [redacted] on Sept and Dell Has the product, but they still will not refund my moneyThey keep telling me to wait to daysSo they have my money and the item that I orderedWhat does it take to get a company to refund your money
I purchased a new desktop computer that was under warrantyI was refused the option to return the item for repair after several attempts multiple calls and emails to resolve matterThe warranty ended as of December 6th with no resolveI took the computer to a repair store after having the computer looked at he said I was sold a desktop box with laptop components insideThe expandable slots on the back we're un-usable fakeNo slots insideThe computer was using 100% of the processor without even being used just sitting there on the counter all of the computer processor was being used leaving nothing for applicationsThere for useless to even useI feel they made a fraudulent sale due to the fact all components in computer we're laptop components but sold to me as a desktopI would have never purchased itNot to mention this was a gift
I purchased DELL XPS in Summer I have not reached a year as yet and I have had problems with charging and batteryThe XPS purchase for myself was from Micro Center and I have had to send it twice to DELL for repair related to the computer not recognizing the charger and will not chargeI only had the XPS one month before my issues startedThe seconds XPS was purchased for my College StudentShe had a issue with charging the laptop within months and since she was not in the same state, I asked her to purchase a off brand charger and that seemed to helprecently she came to the problem where the XPS like mine prior , it would not chargeDells customer service is severely lacking and I had to resort to FACEBOOK to even get a response from them, It took weeks to coordinate sending back the equipment to them I was then told that there was going to be a chargeI have copied the information belowI am absolutely LIVIDI have wasted close to
I bought a laptop on 06/01/from a Microsoft Corporate StoreAbout a week ago it stopped workingWhen I try to turn on it does not see the hard driveI took it to Microsoft store where I purchased the computer and I was told that hard drive needs to be replaced and that it is covered by the Dell yr warrantyWhen I contacted Dell They told me that this is covered with the warranty but I have to pay dollars for itIf I am paying for a defective items replacement or repair it shouldn'the be called a warranty, it is a serviceWarranty should be free especially being that it is the hard drive that has stopped working in less than one yearThe dell representative even advised me that if I were to take it to the closest Dell service center which is miles away it would be the same cost- $
I placed an order on 11/for a lap top and software during a "limited deal" window I did not receive an email acknowledging my order I went into my account and there was no order in my account I then contacted dell via phone and chat and to find out what happened There were communication issuesSo I placed another order I then received an email acknowledging this order When I went into my account later that day I noticed that there were orders So I cancelled the second identical order thinking that would be easier It was cancelled prior to the software being emailed to me I received an email cancelling the order and thought I was all set When I looked at the account later the lap top was cancelled, not the software I contacted Dell and was told software can't be cancelled I explained the duplicate order and the rep agreed and submitted for a review and refund Your session ID for this incident is [redacted] I was told give it days It's now days
I was quoted for a lower price only to be charged a higher amount later and refusal to adjust the price
I will never purchase computers, printers or any other electronics from Dell Computers ever againIn I purchases computers for my office and had no problemsToday I called to purchase a new printer that was compatible with my Inspiron I made the call at 9:AM this morning and it is now 5:PM and I have just finished upThere customer service is horribleYou cannot understand a word they say and the phone line was not clearIt was hard to hear and I had to repeat myself time so they could understand what was saidThey put you on hold about every minutes to check on something and you stay on hold each time for about minutesAfter I got done talking with the salesperson he sent me to a secondary verification person would started all over again asking me the same questions I had just gone over with the salespersonThen after hours in second verification they told me they will call me in days to go over the terms and conditions with yet another person and departmentI said NO! I have no more time to spend on thisEmail me the terms and conditions and we will do it now or I will cancel my order! They did send over what I needed and I sent it back and so I hope I get my orderIt was the worst customer service experience I have ever hadPLEASE LET DELL COMPUTERS KNOW THEY HAVE LOST A CUSTOMER FOR LIFE! NEVER AGAIN!
I purchased a laptop from Dell on December 26, The laptop, a Dell XPS 9560, was custom configured with the top of the line hardwareI paid extra for a 4-year Premium Plus support contract, with in-home service after remote diagnosis When the first computer was delivered it was dead-on-arrival (DOA) and was returned to Dell for replacement with a system of the exact configuration Unfortunately, the new system has been plagued with problems since day oneAfter months of going through technical support to try to resolve the issues, I determined that the system was simply too unstable and unreliable to be usedSome of the issues included display problems, the mouse/trackpad freezing for 5-minutes after the screen had been off, incoming mail not paying a notification sound, emails being resent several times on their own when I wasn’t even using the computer, the computer going into airplane mode (turning off all connections) on it’s own, printing problems, notifications
I called customer service because I got a virus warning on my desktopi have a warranty on it.(that's the only reason I called) I know how to take care of these thing properly myself but, I just want to see how tech support would handle the situationWithout going into great detail about what happenedHe went into my "cmd" and ipconfig to check my internet connection( I let him access my pc) he said I was infected and others are using my internet connection to access the web and don't do any online shopping because of keyloggersIt seemed to me it was a scare tactic to get a tech to my house and charge close to $to "fix" the issue and put in a firewall (i already have a firewall)...while everything he said was true, He left out that the "established" connections where my pc apps running and nothing more, im sure this has happened to A LOT of people that don't know computers well and pay for that service for no reason
I purchased a DELL XPS laptop which is less than a year oldSince approximately September 2017, this laptop has numerous issues: any programming running (chrome to Microsoft word) - it would crash and stop responding, overheating of the laptop, loud fan noise, static noise, mother board problem I have spoken to countless technical support staff and manager and even corresponded via email with Dell members who do not address all the issues with the laptopThey may help with one issue but disregard the rest or tells me that it’s not part of their department and is quick to compartmentalize the issue and not address the whole laptop problem, which is that the laptop is faulty I have spent over 30+ hours on the phone and email with Dell, in addition to that I have even mailed the laptop back per Dell's request to fix the problems, I was without a computer for approximately weeksWhen Dell returned the laptop - apparently during their fix of the fan and overheati
I am so upset and frustratedI have never done business with any Dell companiesI dont know how my personal credit card information was obtained by this company but my personal debit card was charged $6/21/I would not have known if I never checked my online accountThis company wiped my personal checking account clean and now im about to be penalize with overdraft feesThey have no order number, my personal email addressI never done business with this companyI want my money back and compensation of draft fees
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
I ordered a laptop from Dell laptop (Alienware 13) on February 20th and received it on March 13th It had a cracked screen I got a replacement which arrived April 4th The light on the back of the screen did not work A technician came to my house and spent hours completely taking the laptop apart to replace the screen When he was done the touchscreen was not working I got a replacement which arrived on May 11th The right speaker on the laptop does not work I have given Dell four opportunities to supply me with a working product and they failed every time I have spent hours on the phone (over different calls) with Dell's technical support, customer care, and returns departments I have spent hours at home away from work to have their technician fail to fix my computer On May 15th I requested a refund Since then every two or three days I am told that I will receive a shipping label to return my laptop They claim that they are waiting on their fi
On October 3rd 2016, a fraudulent purchase in the sum of $364.79, was made using my card informationI first noticed this through my bank account and began doing some researchI was able to pull up the order information from Dell.com using my billing informationI was then able to produce an invoice that had the shipping address as well as the tracking number I contacted FedEx whom was able to place a stop delivery on the package and return to DellI was finally able to get a hold of someone from Dell to inform them of the situation On October 6th I was contacted by someone at Dell and given a Service Request Number and to direct any questions to their verification departmentA week went by before I was ever able to get any sort of answer of than "its under investigation"On October 14th 2016, I was informed that a refund had been issued and I should receive a refund in 5-business days Today, October 26th has been business days since I was told a refun
I purchased this computer and two monitors on April 4th, 2016, received them on April 8th, and contacted Dell support for the first time that day on April 8th, The computer did not properly display on the Dell monitors I had intermittent success getting them to work, before contacting Dell and requesting to have the computer repaired I have spent hours and hours chatting and emailing with Dell customer support, ultimately without any resolution They are currently applying for approval to swap my machine out, but at this point, they don't know whether they will attempt to resolve this problem Technical support says the motherboard may be bad I purchased a brand new computer for $1000, along with Dell monitors for a total of $ I have multiple chat logs, and near emails back and forth with Dell support, and still no computer I have had to go out and purchase another computer, while awaiting a workable solution It seems they are purposely dragging their feet
This pertains to order Dell purchase ID no [redacted] On September 19, I talked on the phone with a Dell agent, *** [redacted] , with whom I had placed purchases for Dell products in the past Afterwards, a Dell sales agent, [redacted] ***, called me, so I could place my order with him Unfortunately, Mr [redacted] messed up my order and has refused to do anything to fix the issue I ordered a Dell XPS Special Edition desktop I told Mr [redacted] that I needed at least 32GB of RAM Mr [redacted] said that they came only with 16GB from the factory, but that he was going to include in my order an additional 16GB of RAM for me to install The desktop arrived on September I received a Dell XPS 8920, Service Tag [redacted] , Express Service Code [redacted] I also received a single 16GB RAM module, which was obviously a mistake [redacted] made and which he has refused to remedy: RAM memory must be set up in pairs (8+8, etc.) The Dell XPS I received seems to already
Ordered an item from Dell, returned the item after received confirmation to start the return and refund process Dell cancelled refund even with the item in their warehouse
Two issues First issue, I purchased a brand new monitor (Dell U2913WM) from dell.com on 11/18/with its original price $Received the monitor with a big sized, no Dell logo ordinary packaging box instead of original boxIt is hard to believe that you purchased a brand new item from its official website and received the item without original box, I feel like it was a refurbished oneI took pictures of the packaging and complained to Dell customer service, and they agreed to refund me $for the improper shipping packaging boxFirst issue solved Second issue, recently I saw the price of the monitor reduced from $to $Since it is still within Dell's days price match guarantee period, I called Dell customer service twice to match the lower price, including today 12/15/Their customer service supervisor said I have a $refund record (see the first issue), thus, they cannot process another refund for the price match ($difference in prices)I
My wife purchased a Dell Computer service tag # [redacted] for me on 1/31/from Dell online, order# [redacted] The computer arrived in first week of February Since then I have had the following issues: February 8, 2018, called tech support who identified/fixed issues SR# [redacted] March 9, called tech support to identify/fix software & hardware issues SR [redacted] August 10, 2018, Computer crashed, called tech support who issued me a FedEx label to ship Computer back to Dell for repairRepair on 8/16/“Operating system reinstalled”Received 4-days laterCase# [redacted] August 8, received alert from Dell Support Assist software “Error 2000-0511”, Validation [redacted] , “Fan - (The Processor Fan) failed to respond correctly”Called tech support & spoke with [redacted] ***Hetried troubleshoot problem but decided to have me ship computer back to Dell for repairShipped to Dell on August 10, & Dell received computer Augus
I received a Dell Inspiron as a gift from a friend - it only comes with 32GB eMMC Storage which is completely taken up by the Windows operating system, so my phone can browse faster than this! I cannot load ANY files or programs onto this computerI called Dell to find out how to speed it up, was told it could take an external drive - - there is not enough room to install the drivers for the hard drivewas told that an internal hard drive could be installed - ordered the $hard drive and Dell had a tech come out to install it - he could not install itI was promised over and over again that it could be installedI wasted over hours on the phone - hours with the technician remotely doing diagnostics and a couple of weeks trying to find out the truthI wanted to exchange the laptop for the next model up which DOES come with a hard drive, and I am willing to pay the extra $to do so, but was told that I could not exchange it because it was sent out over day
I cancelled order number [redacted] on Sept and Dell Has the product, but they still will not refund my moneyThey keep telling me to wait to daysSo they have my money and the item that I orderedWhat does it take to get a company to refund your money
I purchased a new desktop computer that was under warrantyI was refused the option to return the item for repair after several attempts multiple calls and emails to resolve matterThe warranty ended as of December 6th with no resolveI took the computer to a repair store after having the computer looked at he said I was sold a desktop box with laptop components insideThe expandable slots on the back we're un-usable fakeNo slots insideThe computer was using 100% of the processor without even being used just sitting there on the counter all of the computer processor was being used leaving nothing for applicationsThere for useless to even useI feel they made a fraudulent sale due to the fact all components in computer we're laptop components but sold to me as a desktopI would have never purchased itNot to mention this was a gift