Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
Bought and paid for a product with a giftcard and cash, the product was never sent, and the gift card and cash payment were never refundedContacted customer service multiple times, I've gotten various excuses each time, but have never been refunded my payments
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
I have [redacted] through the *** on this issue and was promised that it would be [redacted] ***It has been far longer than days, and yet my issue persistsI would therefore like to [redacted] the [redacted] The Dell record indicate it to be Incident # [redacted] On 7/5/2017, while purchasing an item over the phone, the representative who was taking my order signed me up to the Dell Royalty Rewards program without my knowledge or consentAt the time, I immediately began receiving e-mails with my personal information (name, e-mail address) about this accountI asked the representative and many others over the course of several weeks to remove my information from the systemThey all swore that my information had been removed, and yet I was still receiving these e-mailsI filed a complaint to the Revdex.com and a representative named [redacted] took on my case, eventually confirming to me that my personal information had been deleted and that I
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
I ordered a new computer monitor and speakers from Dell They shipped the monitor and the speakers but not the computer I spent over two hours yesterday trying to find out where the computer was I spoke to no fewer than Dell representatives none of whom could speak an intelligible English and received five different answers where the computer is The answers ranged from "I don't know" to a problem with the Export license whatever that is Finally on my last phone call one of their reps promised that she would follow up on this matter and advise me--then she hung up I have sent several e mails and several complaint forms to Dell but to no avail Please help me Thanks
I am having a very frustrating issue with Dell Financial Canada and am looking for some help I was harassed into an extended warranty for my personal computer by one of their offshore representatives .multiple phone calls with language barrier each time Once I figured out that they had given me a Preferred Account/Credit Line and charged this extended warranty to it, I requested the Extended Warranty cancelled and the Preferred Account closedThis request was not honored and I am receiving multiple phone calls a day now for $15/month payments for the warranty After one such phone call in November of 2015, I wrote a letter with my request to close the account and included a $cheque thinking this would reach the proper department – in Canada where it was mailed – to get the matter taken care of .it did not Every time I call regarding this issue, I get a different person – in the Philippines or at times IndiaI have asked to speak to a Manager at the one number that app
Hello, first of all I am a [redacted] small business and vendor for the [redacted] , [redacted] ** I repair computers with adaptive software for the visually impaired veterans Now the [redacted] is asking me to purchase new computers The last one I received, Dell order number: [redacted] it had been configured not to work with a monitorThe veteran was deeply disappointed and the problem made me and my company look very bad The part was listed on the order sheet Now days later after returning the computer to Dell, I get an email stating that they are going to refund the $in days! This is not acceptable! The [redacted] sends purchase orders to me and that's how I get paid Like I said, we are a small company Mom and Pop So now I have to wait days to get my refund so I can order another computer and then wait another or so days to receive another computer Dell has informed me that they have received the return, but I have to wait days for my refund In my opinion th
A member of my family ordered dell laptops for an amazing deal around the 1st week of December and she received an e-mail stating that the laptops will arrive by 12-15-it is December 23,and the laptops still have not arrivedA call was made to Dell and they pretty much told my sister that there was nothing they could do and they would get the laptops to her by January 15,This is not acceptable because Christmas is less than days away and the kids will not receive their presentsThanks Dell for really caring
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as [redacted] , [redacted] , [redacted] , **, ***That day, May 22, I opened a service request with Dell ( [redacted] ) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order." Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r
I purchased a laptop from Dell that was supposed to come with a 1TB rpm Hard Drive, however when I and a couple Dell technical support representatives checked my computer only has a total Hard Drive capacity of GBThe initial technical support representative told me to contact Dell's customer service and let them know that the computer I received does not have everything that I orderedThe customer support team at Dell referred me back to technical support, this evening I contacted technical support again and the representative I spoke to tonight told me that my laptop does not have the total capacity that I ordered because it could potentially cause issues to the Hard DriveIf that is the case why would Dell advertise that the computer came with 1TB and charge customers for space that they cannot and do not provide? I paid for and my invoice states that my laptop should have 1TB of space yet I did not receive it
I purchased a computer on May 13, 2016, with a three year warranty The computer ran required automatic updates and every since then it has not been working well I spoke with three different Tech Support Specialist one I don't remember her name one by the name of [redacted] and one by the name of [redacted] With the first tech I spent two hours on the phone trying to resolve the problem and was not able to She even shadowed my computer to try and fit is but could not As a result, she sent me a key to reload my operating systemWhen the key arrived I emailed her and asked what I should do She said I could follow the directions that came with they and all should be OK again But, if I had any problems email her and she would move to the next step I email her a few time before I got a call at my home during business hours so I was at work and missed the call I finally email her asking her to call me at 5PM US Eastern time on June 22, and I would
I received an Inspiron Series on April On June the computer stopped working receiving a message "interrupt_extension_not_handled" I proceeded to call the technicians Where we troubleshooted and reset to factory setting This did not help, where we discussed other options of possible return as the computer was less than months old and began to have issues They sent out a technician to replace the hard drive and reinstall windows This worked for less than hours The computer does not turn on at all The plug works but the computer is now a $paperweight I e-mailed on June 26th I called on June being guaranteed a phone call back within - hours when I was told that I would receive word on if I would be getting a complete refund or an exchange of the computer hours later I called and left a message on July On July 4th I called again, got a run around was placed on hold and disconnected Today July 5th I called, was told a guarantee
I attempted to return a defective Dell xps 15 lap top within the 30 day window as agreed upon; however, the customer service department would not return my lap top and instead gave me bad advice to wait until the Monday after my 30 days was up and now I am unable to return this item. I have spent hours on the phone calling and speaking with customer service and having them hang up the phone on me/get disconnected.
I purchased a dell computer. Inspiron 13 5348 2 in 1. Service Tag: [redacted] . order no. [redacted] . Delivered on: Oct. 28. Dell Purchase ID: [redacted] . I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $79.00. The reward is supposed to arrive in 48 hours. it never arrived at my email address [redacted] @gmail.com. I called customer service 3 times. each time I was told it would arrive in 4 to 5 business days. nothing ever has been received. the last time I called I changed the email address to [redacted] @verizon.net in case there was some problem. Nothing ever arrives. I am wit's end. Someting is amiss with their process. I need help. thank you for this channel.
I believe Dell intentionally deceived me as a consumer to get me to buy the computer and warranty. In December of 2017, I purchase three computers from Dell. I was told when I purchased the computers that with the purchased warranty plan, should my computer fail, it would be fixed within three business days. I stressed that my company has to use the computer 12 hours a day and I CANNOT lose time waiting for repair. I was assured it would be fixed within three days and they were top of the line computers and were not expected to have any issues anyway. It would be sent to their facility overnight, fixed the next day, and returned to me the following day. So less than 7 months from getting the computer, it broke last week and after the tech person could not fix it via five hours of phone service (this happened three times for a total of 12 hours), he stated I would need to send it in to be fixed. I was told FedEx would pick up the computer the next day. I waylaid work to stay at my ho
I have never had such horrible customer service from any company everWe placed an order on the dell outlet for monitorsOrder # **SSN**Dell has shipped me different monitors other than what I orderedDell does not want to assume any responsibility for the incorrect product being deliveredIn fact they said it was impossible that my order was changed by dellAll I get is you can return those itemsDell will not honor my original order as there was limited quantity and they gave my product to someone elseThis was not my problem or mistakeDell should ship me the monitors I ordered at the price I ordered new or refurbished that is their issue not mineThey should take care of the customer I did not make a mistake they didI have spent over 1/hours being tossed from dept to dept all overseas, central america, india, etcI'm sorry mam that is not our department, i'm sorry mam I can issue you a refundNo one wants to take any responsibility and fulfill the order they acceptedI will NEVER order from Dell again
I ordered a computer that had certain specifications most impotantly a 3.9ghz processor they sent computers and none are what I ordered and now they suspended my accounnt and claim that I am wrong and they transfer me for the 6th timethis has been going on for monthsthey are playing games and actually lied in emails I HAVE PROOF
Ordered an expensive computer but didn't get all the parts
Hello , I am email out of desperation in hope you can help me since none of your support staff want to do whats rightI bought one of your laptops the inspiron I had to have the first one sent off for repairs because the GPU went out a week after getting it incident # [redacted] after getting the replacement of the first computerThe second computer worked for about months and started having heating issues so I called in Service Request Number: [redacted] were a tech came to my home and replaced the heat sink and fans, this how ever did not fix the issue and there for sent a motherboard out to have replaced tech finished up the replacement of the board and it passed hardware check but would not boot up he told me to call dell and let them know so I did I spoke to [redacted] employee number [redacted] who told me that the senor staff would contact me in hours to talk about what could be doneThe agent called me I wasnt able to get his name as the phone call di
Bought and paid for a product with a giftcard and cash, the product was never sent, and the gift card and cash payment were never refundedContacted customer service multiple times, I've gotten various excuses each time, but have never been refunded my payments
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
I have [redacted] through the *** on this issue and was promised that it would be [redacted] ***It has been far longer than days, and yet my issue persistsI would therefore like to [redacted] the [redacted] The Dell record indicate it to be Incident # [redacted] On 7/5/2017, while purchasing an item over the phone, the representative who was taking my order signed me up to the Dell Royalty Rewards program without my knowledge or consentAt the time, I immediately began receiving e-mails with my personal information (name, e-mail address) about this accountI asked the representative and many others over the course of several weeks to remove my information from the systemThey all swore that my information had been removed, and yet I was still receiving these e-mailsI filed a complaint to the Revdex.com and a representative named [redacted] took on my case, eventually confirming to me that my personal information had been deleted and that I
My wife's computer crashed two weeks agoShe has a Dell extended contract, Ater phone contact numerous times a teck was sent to our home, He installed a hard driveThis did not fix the problemA phone contact was made to Dell resulting in another teck coming out and installing a mother board This did not solve the problemAnother call was made to Dell last week she was informed a new computer would be sent but the rep had to check with someoneThis was Thursday and she has yet to here from anyone
I ordered a new computer monitor and speakers from Dell They shipped the monitor and the speakers but not the computer I spent over two hours yesterday trying to find out where the computer was I spoke to no fewer than Dell representatives none of whom could speak an intelligible English and received five different answers where the computer is The answers ranged from "I don't know" to a problem with the Export license whatever that is Finally on my last phone call one of their reps promised that she would follow up on this matter and advise me--then she hung up I have sent several e mails and several complaint forms to Dell but to no avail Please help me Thanks
I am having a very frustrating issue with Dell Financial Canada and am looking for some help I was harassed into an extended warranty for my personal computer by one of their offshore representatives .multiple phone calls with language barrier each time Once I figured out that they had given me a Preferred Account/Credit Line and charged this extended warranty to it, I requested the Extended Warranty cancelled and the Preferred Account closedThis request was not honored and I am receiving multiple phone calls a day now for $15/month payments for the warranty After one such phone call in November of 2015, I wrote a letter with my request to close the account and included a $cheque thinking this would reach the proper department – in Canada where it was mailed – to get the matter taken care of .it did not Every time I call regarding this issue, I get a different person – in the Philippines or at times IndiaI have asked to speak to a Manager at the one number that app
Hello, first of all I am a [redacted] small business and vendor for the [redacted] , [redacted] ** I repair computers with adaptive software for the visually impaired veterans Now the [redacted] is asking me to purchase new computers The last one I received, Dell order number: [redacted] it had been configured not to work with a monitorThe veteran was deeply disappointed and the problem made me and my company look very bad The part was listed on the order sheet Now days later after returning the computer to Dell, I get an email stating that they are going to refund the $in days! This is not acceptable! The [redacted] sends purchase orders to me and that's how I get paid Like I said, we are a small company Mom and Pop So now I have to wait days to get my refund so I can order another computer and then wait another or so days to receive another computer Dell has informed me that they have received the return, but I have to wait days for my refund In my opinion th
A member of my family ordered dell laptops for an amazing deal around the 1st week of December and she received an e-mail stating that the laptops will arrive by 12-15-it is December 23,and the laptops still have not arrivedA call was made to Dell and they pretty much told my sister that there was nothing they could do and they would get the laptops to her by January 15,This is not acceptable because Christmas is less than days away and the kids will not receive their presentsThanks Dell for really caring
On May 20, 2017, I ordered a laptop computer, wireless mouse, and speaker system at dell.comA couple of days later, I went online to check on my orderI noticed that, instead of my billing address, the Dell online system had incorrectly listed the billing address as [redacted] , [redacted] , [redacted] , **, ***That day, May 22, I opened a service request with Dell ( [redacted] ) In my message, I indicated that I needed the invoice changed so that I could submit a correct invoice to my insurance company for reimbursementThe reply from Dell stated "After reviewing your account I see that your order is in production and we cannot make any changes in the order." Once the order arrived, I contacted Dell by phone on June 2ndThey assured me that the change to the invoice would take only a few more daysI contacted them again by phone on June 13th and was told that the problem would be fixed "within hours." When the problem wasn't fixed, I called Dell again on June 13th I r
I purchased a laptop from Dell that was supposed to come with a 1TB rpm Hard Drive, however when I and a couple Dell technical support representatives checked my computer only has a total Hard Drive capacity of GBThe initial technical support representative told me to contact Dell's customer service and let them know that the computer I received does not have everything that I orderedThe customer support team at Dell referred me back to technical support, this evening I contacted technical support again and the representative I spoke to tonight told me that my laptop does not have the total capacity that I ordered because it could potentially cause issues to the Hard DriveIf that is the case why would Dell advertise that the computer came with 1TB and charge customers for space that they cannot and do not provide? I paid for and my invoice states that my laptop should have 1TB of space yet I did not receive it
I purchased a computer on May 13, 2016, with a three year warranty The computer ran required automatic updates and every since then it has not been working well I spoke with three different Tech Support Specialist one I don't remember her name one by the name of [redacted] and one by the name of [redacted] With the first tech I spent two hours on the phone trying to resolve the problem and was not able to She even shadowed my computer to try and fit is but could not As a result, she sent me a key to reload my operating systemWhen the key arrived I emailed her and asked what I should do She said I could follow the directions that came with they and all should be OK again But, if I had any problems email her and she would move to the next step I email her a few time before I got a call at my home during business hours so I was at work and missed the call I finally email her asking her to call me at 5PM US Eastern time on June 22, and I would
I received an Inspiron Series on April On June the computer stopped working receiving a message "interrupt_extension_not_handled" I proceeded to call the technicians Where we troubleshooted and reset to factory setting This did not help, where we discussed other options of possible return as the computer was less than months old and began to have issues They sent out a technician to replace the hard drive and reinstall windows This worked for less than hours The computer does not turn on at all The plug works but the computer is now a $paperweight I e-mailed on June 26th I called on June being guaranteed a phone call back within - hours when I was told that I would receive word on if I would be getting a complete refund or an exchange of the computer hours later I called and left a message on July On July 4th I called again, got a run around was placed on hold and disconnected Today July 5th I called, was told a guarantee
I attempted to return a defective Dell xps 15 lap top within the 30 day window as agreed upon; however, the customer service department would not return my lap top and instead gave me bad advice to wait until the Monday after my 30 days was up and now I am unable to return this item. I have spent hours on the phone calling and speaking with customer service and having them hang up the phone on me/get disconnected.
I purchased a dell computer. Inspiron 13 5348 2 in 1. Service Tag: [redacted] . order no. [redacted] . Delivered on: Oct. 28. Dell Purchase ID: [redacted] . I used the Dell Preferred Financial Account so I could get double rewards that I was told would be $79.00. The reward is supposed to arrive in 48 hours. it never arrived at my email address [redacted] @gmail.com. I called customer service 3 times. each time I was told it would arrive in 4 to 5 business days. nothing ever has been received. the last time I called I changed the email address to [redacted] @verizon.net in case there was some problem. Nothing ever arrives. I am wit's end. Someting is amiss with their process. I need help. thank you for this channel.
they charged my credit card 2 times
I believe Dell intentionally deceived me as a consumer to get me to buy the computer and warranty. In December of 2017, I purchase three computers from Dell. I was told when I purchased the computers that with the purchased warranty plan, should my computer fail, it would be fixed within three business days. I stressed that my company has to use the computer 12 hours a day and I CANNOT lose time waiting for repair. I was assured it would be fixed within three days and they were top of the line computers and were not expected to have any issues anyway. It would be sent to their facility overnight, fixed the next day, and returned to me the following day. So less than 7 months from getting the computer, it broke last week and after the tech person could not fix it via five hours of phone service (this happened three times for a total of 12 hours), he stated I would need to send it in to be fixed. I was told FedEx would pick up the computer the next day. I waylaid work to stay at my ho
I have never had such horrible customer service from any company everWe placed an order on the dell outlet for monitorsOrder # **SSN**Dell has shipped me different monitors other than what I orderedDell does not want to assume any responsibility for the incorrect product being deliveredIn fact they said it was impossible that my order was changed by dellAll I get is you can return those itemsDell will not honor my original order as there was limited quantity and they gave my product to someone elseThis was not my problem or mistakeDell should ship me the monitors I ordered at the price I ordered new or refurbished that is their issue not mineThey should take care of the customer I did not make a mistake they didI have spent over 1/hours being tossed from dept to dept all overseas, central america, india, etcI'm sorry mam that is not our department, i'm sorry mam I can issue you a refundNo one wants to take any responsibility and fulfill the order they acceptedI will NEVER order from Dell again
I ordered a computer that had certain specifications most impotantly a 3.9ghz processor they sent computers and none are what I ordered and now they suspended my accounnt and claim that I am wrong and they transfer me for the 6th timethis has been going on for monthsthey are playing games and actually lied in emails I HAVE PROOF