I Bought two Desktop Computers from Dell Online, Order # [redacted] ,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A [redacted] and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
I placed an order at Dell.com and got shipping notice that the items were shippedBut the items are re-routed back to the sender in the middle of the shipment without any noticeMy credit card has charged as well Order details: Order date Jan4, Dell Purchase ID [redacted] Sales rep details ECOMMERCE SALES REP [redacted] ###-###-#### [redacted] Ext: ***
I purchased a DELL INSPIRON Series (Intel (R)) - (Service Tag [redacted] ) which had "Display Intel HD Graphics drivers" issue and they sent a replacement with Service Tag - [redacted] which continued with same issueI have spent months in total trying to resolve a seemingly endless series of Intel HD Graphic driver failures with original and replacement laptop purchase I want my money refunded because I have not received what I paid for (functional product) so that I can buy a working product from another manufacturer Dell refuses to do so, stating that their refund policy does not extend past days of purchase, regardless of whether the product is defective After spending uncountable hours with Dell tech support over the course of weeks, the computer was returned, and a replacement was sentWith the replacement as well, there have been same "Display Intel HD Graphics drivers for Windows has stopped responding" problem - I again have spent several hours and hou
I purchased a TV and hours later dell.com lowered the pricei attempted for days to contact someone within the company and use dell's advertised price guarantee policyi have spoken with numerous employees and have been transferred from department to department without resolutionI have email evidence from an employee if needed
Purchase a laptop from Dell using Dell Financial Service credit option After hours, if not days, of trying to contact Dell support, being transferred, put on hold, and having calls dropped we were able to arrange an exchangeHowever, we needed to repeat this horrible process again ad the exchanged product was no different yhan the original We finally arranged to return the product and promised a full refund ( FULL CREDIT TO OUR ACCOUNT) However, after well more than a full billing cycle, we are still getting billed for the returned product and getting hit for late charges on top of that!!!
They refused to honor their deal, tried delaying, then changing the price and adding several hundred dollars on their offer before I gave up and canceledBased on other FB posts this happened to others as wellThey offered Black Friday deals and are now refusing to honor them by trying tactics like trying to remove the deals offered by saying they need to "resubmit the order," there were "issues with the build" and other similar tacticsThey used fake deals to lure customers away from competitors during Black Friday and now refuse to honor them
I ordered a desktop computer from Dell on Thursday, November 23, During the checkout process I was asked to go through a verification stepThis step asked me enter a code that was texted to me, which I didAfter completing my order I received a confirmation emailI then a few minutes later received an email stating that Dell had canceled my order, due to them being unable to get in contact with meI received no texts, no calls, no emailsSo, I attempted to call customer service on FridayI was hold for over an hourI hung up and left a message with the voicemail optionThis voicemail promised a call back within two hoursTwo days had passed without that call backSo, today I posted a complaint on their Facebook page I received a message back telling that I needed to remove my complaintThat I would have to call two customer service numbers to straighten this out, and they would not be honoring the price I bought the computer atThis is not fair tradeI never reques
I purchased an Alienware laptop from dell online and had numerous issues with the machineI had issues with it the first day I got itThat first machine was serviced and parts were replaced that were said to fix some of the problems with overheating and the machine shutting down as well as issues with the screenAfter the repair I found the cover that goes around the laptop screen coming off and I would have to snap it back in constantlyThe overheating issues returnedI contacted Dell again and after more hours of testing they agreed to replace my system with an updated designThe new machine did not have the same screen resolution that I had originally purchased or the same dual graphics card setupI was told to test these new machine out and if I had any more issues with it by verbal agreement that I could call and either request a new replacement, service it again or a refundThe same issues have shown up on the new laptop, and to top if off the battery life is terribleI
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
I purchased the Alien computer and monitor Sept 6, I received the product approximately a month laterI was shipped the wrong computer and monitorI sent both back I was still charged and billed I received another computer and monitorThe computer was correct and the monitor was not I am still awaiting the correct monitorI am still paying my bill
I placed an order with Dell.com on July 19th (order # [redacted] )As of today, August 8, it has not been shipped out despite assurances from their customer service department--in fact, I was even given a tracking number on July 28th ( [redacted] tracking # [redacted] ) but my order has not yet been shippedTomorrow marks four weeks since the order was placed and I feel that I have been more than patient with the companyHere is an immediate timeline of events: July 19: Order placed on Dell.com (order # [redacted] ) July 25: Contacted Dell customer care via e-mail to inquire about when the laptop would be shipped July 26: Received reply from [redacted] stating that the laptop had an estimated ship date of July and that he expedited the orderI replied the same day complaining that I had paid what I felt was an exorbitant amount ofr shipping and was disappointed by the turn around time [redacted] replied again letting me know that he would refund my shipping fee ($25) once the order
I purchased a Dell laptop and got it 8/15/Under warranty, I have to send it in for repairDell then keeps your laptopThey will not tell you why, and when you tell them you are going to consult an attorney, or Revdex.com, They simply close your escalation, and stop telling you anythingRE: Incident # [redacted] - [redacted] @Dell.com [redacted] Dell | Advanced Resolution Group Phone + [redacted] ***, Extn: [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company ( [redacted] )I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!! Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I ordered a laptop and mouse on Augand received the mouse but no laptop Within hours of the order the lap Iaptop status on Dell status page indicated shippedI waited days and called customer service at which time the first customer service representative advised that the shipping label was created on Aughowever they were unable to fill the order in the GA Facility and that it would be coming from the Mexico Facility and that the tracking through FedEx would update at midnight to show the order was shipped and that it was being overnightedFast forward hours later the shipping status states the same at which time I call FedEx They advise the label was created however there was no package to pickup upon arrival and that the original quoted ship date would not be achievedI called back to customer service when second representative states that they do not know where the order is and advised it was a FedEx issue and they tried to call them with no answer The second Dell rep advised she would have Dell's support team look into order in hours, after speaking direct she changed that time to hours however the order would still not be fulfilled on the delivery dateIt was requested to cancel order but they would not as their status indicated it was shipped After hanging up, in hours a shipping transaction posted out of the US with a delivery date well past the original date on order In the end I had to cancel with credit card company to have charge on card declined as Dell representatives could never figure out where the computer I originally ordered was Horrible customer service by Dell that blamed everyone but themselves as to the delay after delay for order I had to go to a local store and but computer as my semester started for college and I began falling behind as this computer was replacing a year old Dell that was corrupted when downloading Windows
I purchased a product from dell.com with Dell purchase ID: [redacted] last NovI received an email confirming that my order was receivedAfter a few days of checking my email, I didn't receive any updates regarding the status of my order so, I decided to check the order statusWhen I checked, it stated there that "there is an issue with this order that requires you to contact agent at ###-###-####." I contacted the number and they told me that the order has been canceledThey didn't provide an explanation as to why it happened and they suggested that I just repurchase the itemUpon trying to repurchase the item, the agent told me that the price for the item that I ordered has increased and that I can't purchase it for the discounted price that I originally ordered it forI tried to reason with them that it wasn't my fault that the order got canceled without any notification from them and requested to repurchase the item at the sale priceThe agent then told me that he wo
I HAVE OWNED THIS COMPUTER FOR YEARS AND AROUND THE 8TH OF AUGUST I HAD A THIS IS NOT A GENINUE WINDOWS POP UP I CALLED MICROSOFT TO FIND OUT WHAT WAS GOING ON AND THEY TOLD ME DELL WENT INTO MY COMPUTER AND BLOCKED THE PRODUCT KEY I CALLED DELL WITH NO RESPONSE EXCEPT CALL ANOTHER NUMBER WHICH THEY WANTED TO CHARGE TO FIX THE PROBLEM I DID NOT GIVE THEM PERMISSION TO GO INTO MY COMPUTERNOW I CANNOT USE MY WINDOWS BACKGROUND, AND WHEN I AM IN THE MIDDLE OF A GAME IT KNOCKS ME OUT AND MESSES EVERYTHING UP I JUST WONDERED SINCE THEY HACKED INTO MY COMPUTER WHAT OTHER INFO DID THEY NOSE AROUND AND TAKE
I have had multiple issues over the course of the year I have had my laptop I also spent over $for technical support which has only made my issues worse The last attempt is to reinstall Windows which I purchased a thumb drive that is not working - then the technician (which I get a different person every time) said to copy Windows latest version, which I cannot to the thumb drive because it is Write protected I have spent countless hours and time and the outcome is my laptop still does not work This is not ok and the money I have spent on the laptop, service and additional software which I cannot use, is money down the drain I have demanded a refund for the service-which is awful and for my machine that I cannot use, but always get someone calling me back to try to help fix the problem --NOTHING IS FIXED, THEY JUST MADE IT WORSE AND I CAN NEVER GET A MANAGER HERE TO CALL ME BACK
Hello, for order # [redacted] placed on Mar 2016, I have contacted with Dell many times but they haven't shipped part of the orderI was given several estimate on shipping dates, but nothing happenedAlso, the tracking webpage says this order is complete and deliveredVery frustrating
Dell refused to honor an upgraded on-site warranty for a Dell computer I purchased My computer is within the warranty period I purchased an upgraded on-site next business day warranty plan My computer had a hardware failure; Dell phone support was unable to fix or diagnose the issue I then requested the on-site warranty support and Dell refused this service I filed a complaint with Dell and received an incident number I complained and requested to speak to a Dell manager to ensure my complaint was valid and ask one final time for on-site warranty support Dell refused and indicated that someone would call me back within - hours about my complaint
I Bought two Desktop Computers from Dell Online, Order # [redacted] ,The First computer started giving me problems right away and I had it returned which went pretty smoothlyThe second computer's Power Supply Blew up within days of Purchase and wont turn onNow this Computer was being used in a business setting and has lot of Data on itBeing frustrated due to lack of computer to work on and loss of data, I decided to Call Dell Customer Support to return the Computer as I was not comfortable anymore using it or repairing itTo my surprise I only had a day return on the product and no warranty on the productI tried talking to MsSandra A [redacted] and requested her to make an exception and return the product since I am a loyal customer of Dell and have bought many PC's from themI asked her to let me speak to her supervisor which she refused to let me do saying she is the highest Level I can talk to and that she is a supervisorAlthough I am pretty convinced that she was not a
I placed an order at Dell.com and got shipping notice that the items were shippedBut the items are re-routed back to the sender in the middle of the shipment without any noticeMy credit card has charged as well Order details: Order date Jan4, Dell Purchase ID [redacted] Sales rep details ECOMMERCE SALES REP [redacted] ###-###-#### [redacted] Ext: ***
I purchased a DELL INSPIRON Series (Intel (R)) - (Service Tag [redacted] ) which had "Display Intel HD Graphics drivers" issue and they sent a replacement with Service Tag - [redacted] which continued with same issueI have spent months in total trying to resolve a seemingly endless series of Intel HD Graphic driver failures with original and replacement laptop purchase I want my money refunded because I have not received what I paid for (functional product) so that I can buy a working product from another manufacturer Dell refuses to do so, stating that their refund policy does not extend past days of purchase, regardless of whether the product is defective After spending uncountable hours with Dell tech support over the course of weeks, the computer was returned, and a replacement was sentWith the replacement as well, there have been same "Display Intel HD Graphics drivers for Windows has stopped responding" problem - I again have spent several hours and hou
I purchased a TV and hours later dell.com lowered the pricei attempted for days to contact someone within the company and use dell's advertised price guarantee policyi have spoken with numerous employees and have been transferred from department to department without resolutionI have email evidence from an employee if needed
Purchase a laptop from Dell using Dell Financial Service credit option After hours, if not days, of trying to contact Dell support, being transferred, put on hold, and having calls dropped we were able to arrange an exchangeHowever, we needed to repeat this horrible process again ad the exchanged product was no different yhan the original We finally arranged to return the product and promised a full refund ( FULL CREDIT TO OUR ACCOUNT) However, after well more than a full billing cycle, we are still getting billed for the returned product and getting hit for late charges on top of that!!!
They refused to honor their deal, tried delaying, then changing the price and adding several hundred dollars on their offer before I gave up and canceledBased on other FB posts this happened to others as wellThey offered Black Friday deals and are now refusing to honor them by trying tactics like trying to remove the deals offered by saying they need to "resubmit the order," there were "issues with the build" and other similar tacticsThey used fake deals to lure customers away from competitors during Black Friday and now refuse to honor them
I ordered a desktop computer from Dell on Thursday, November 23, During the checkout process I was asked to go through a verification stepThis step asked me enter a code that was texted to me, which I didAfter completing my order I received a confirmation emailI then a few minutes later received an email stating that Dell had canceled my order, due to them being unable to get in contact with meI received no texts, no calls, no emailsSo, I attempted to call customer service on FridayI was hold for over an hourI hung up and left a message with the voicemail optionThis voicemail promised a call back within two hoursTwo days had passed without that call backSo, today I posted a complaint on their Facebook page I received a message back telling that I needed to remove my complaintThat I would have to call two customer service numbers to straighten this out, and they would not be honoring the price I bought the computer atThis is not fair tradeI never reques
I purchased an Alienware laptop from dell online and had numerous issues with the machineI had issues with it the first day I got itThat first machine was serviced and parts were replaced that were said to fix some of the problems with overheating and the machine shutting down as well as issues with the screenAfter the repair I found the cover that goes around the laptop screen coming off and I would have to snap it back in constantlyThe overheating issues returnedI contacted Dell again and after more hours of testing they agreed to replace my system with an updated designThe new machine did not have the same screen resolution that I had originally purchased or the same dual graphics card setupI was told to test these new machine out and if I had any more issues with it by verbal agreement that I could call and either request a new replacement, service it again or a refundThe same issues have shown up on the new laptop, and to top if off the battery life is terribleI
I bought a DELL Alienware Rlaptop, which is a high-configuration computerBut the laptop already broke times in this years since I bought it on April , the first times was in October, just after 1-year warranty(factory warranty), I got the computer repaired by paying DELL $for changing the motherboard, then ~month later (March, 2018), the computer broke again, with the same problem--cannot turn on at allThey asked me for another $for changing a motherboard again.I'm not sure if I repaired it again this problem would happen again or not, because I read on their facebook somebody changed times of motherboards in year, so this time I haven't paid the money and let them fix the problem
I purchased the Alien computer and monitor Sept 6, I received the product approximately a month laterI was shipped the wrong computer and monitorI sent both back I was still charged and billed I received another computer and monitorThe computer was correct and the monitor was not I am still awaiting the correct monitorI am still paying my bill
I placed an order with Dell.com on July 19th (order # [redacted] )As of today, August 8, it has not been shipped out despite assurances from their customer service department--in fact, I was even given a tracking number on July 28th ( [redacted] tracking # [redacted] ) but my order has not yet been shippedTomorrow marks four weeks since the order was placed and I feel that I have been more than patient with the companyHere is an immediate timeline of events: July 19: Order placed on Dell.com (order # [redacted] ) July 25: Contacted Dell customer care via e-mail to inquire about when the laptop would be shipped July 26: Received reply from [redacted] stating that the laptop had an estimated ship date of July and that he expedited the orderI replied the same day complaining that I had paid what I felt was an exorbitant amount ofr shipping and was disappointed by the turn around time [redacted] replied again letting me know that he would refund my shipping fee ($25) once the order
I purchased a Dell laptop and got it 8/15/Under warranty, I have to send it in for repairDell then keeps your laptopThey will not tell you why, and when you tell them you are going to consult an attorney, or Revdex.com, They simply close your escalation, and stop telling you anythingRE: Incident # [redacted] - [redacted] @Dell.com [redacted] Dell | Advanced Resolution Group Phone + [redacted] ***, Extn: [redacted] My work schedule is 10:am - 6:pm CST Monday to Friday
I ordered a desktop thru a phone call to Dell online on July in the afternoon for a desktop (cost 482.90)I received a couple of emails, with inconsisten information, the most recent saying that order could not be fulfilled within days, because they were out of stockIf that didn't get stock by July 30, order would be cancelledI did not like that deal, so I ordered a desktop from another company ( [redacted] )I could not cancel the Dell order online because they had not given me an order no I could not do it by phone as they were closed for the weekendMeanwhile I noticed they had charged my credit cardI called on Monday July and was told that I could not cancel, the cancellation period was over!!! Needless to day, much arguing ensued and I asked for a manager (by the way, customer service is handled in India, with people not only hard to understand but trained to give stock responses) I got a manager, but he repeated the same statement, I could not cancelAgain I argu
We ordered two high-end laptops and waited two weeks for deliveryBoth laptops arrived with defective audio speakersAfter many phone calls, multiple hours-long screen sharing sessions with outsourced support techs who were unresponsive, many chat sessions, we finally received acknowledgment that it was a hardware issueThe proposed recourse was to send the laptops back and wait up to business days for them to be repairedLocal repair options would be at our cost, even though these were brand new laptops that were shipped defective We requested to speak with a supervisor or manager and were told that they were busy and would call backThey never called backAgain we called and requested to speak to a manager, reiterating that we never got a call backA call back was promised but again never receivedFinally I demanded an exchange, but the support tech was looking at the order number and claimed there was only one laptop that was ordered, so would only process the exchang
I ordered a laptop and mouse on Augand received the mouse but no laptop Within hours of the order the lap Iaptop status on Dell status page indicated shippedI waited days and called customer service at which time the first customer service representative advised that the shipping label was created on Aughowever they were unable to fill the order in the GA Facility and that it would be coming from the Mexico Facility and that the tracking through FedEx would update at midnight to show the order was shipped and that it was being overnightedFast forward hours later the shipping status states the same at which time I call FedEx They advise the label was created however there was no package to pickup upon arrival and that the original quoted ship date would not be achievedI called back to customer service when second representative states that they do not know where the order is and advised it was a FedEx issue and they tried to call them with no answer The second Dell rep advised she would have Dell's support team look into order in hours, after speaking direct she changed that time to hours however the order would still not be fulfilled on the delivery dateIt was requested to cancel order but they would not as their status indicated it was shipped After hanging up, in hours a shipping transaction posted out of the US with a delivery date well past the original date on order In the end I had to cancel with credit card company to have charge on card declined as Dell representatives could never figure out where the computer I originally ordered was Horrible customer service by Dell that blamed everyone but themselves as to the delay after delay for order I had to go to a local store and but computer as my semester started for college and I began falling behind as this computer was replacing a year old Dell that was corrupted when downloading Windows
I purchased a product from dell.com with Dell purchase ID: [redacted] last NovI received an email confirming that my order was receivedAfter a few days of checking my email, I didn't receive any updates regarding the status of my order so, I decided to check the order statusWhen I checked, it stated there that "there is an issue with this order that requires you to contact agent at ###-###-####." I contacted the number and they told me that the order has been canceledThey didn't provide an explanation as to why it happened and they suggested that I just repurchase the itemUpon trying to repurchase the item, the agent told me that the price for the item that I ordered has increased and that I can't purchase it for the discounted price that I originally ordered it forI tried to reason with them that it wasn't my fault that the order got canceled without any notification from them and requested to repurchase the item at the sale priceThe agent then told me that he wo
I HAVE OWNED THIS COMPUTER FOR YEARS AND AROUND THE 8TH OF AUGUST I HAD A THIS IS NOT A GENINUE WINDOWS POP UP I CALLED MICROSOFT TO FIND OUT WHAT WAS GOING ON AND THEY TOLD ME DELL WENT INTO MY COMPUTER AND BLOCKED THE PRODUCT KEY I CALLED DELL WITH NO RESPONSE EXCEPT CALL ANOTHER NUMBER WHICH THEY WANTED TO CHARGE TO FIX THE PROBLEM I DID NOT GIVE THEM PERMISSION TO GO INTO MY COMPUTERNOW I CANNOT USE MY WINDOWS BACKGROUND, AND WHEN I AM IN THE MIDDLE OF A GAME IT KNOCKS ME OUT AND MESSES EVERYTHING UP I JUST WONDERED SINCE THEY HACKED INTO MY COMPUTER WHAT OTHER INFO DID THEY NOSE AROUND AND TAKE
I have had multiple issues over the course of the year I have had my laptop I also spent over $for technical support which has only made my issues worse The last attempt is to reinstall Windows which I purchased a thumb drive that is not working - then the technician (which I get a different person every time) said to copy Windows latest version, which I cannot to the thumb drive because it is Write protected I have spent countless hours and time and the outcome is my laptop still does not work This is not ok and the money I have spent on the laptop, service and additional software which I cannot use, is money down the drain I have demanded a refund for the service-which is awful and for my machine that I cannot use, but always get someone calling me back to try to help fix the problem --NOTHING IS FIXED, THEY JUST MADE IT WORSE AND I CAN NEVER GET A MANAGER HERE TO CALL ME BACK
Hello, for order # [redacted] placed on Mar 2016, I have contacted with Dell many times but they haven't shipped part of the orderI was given several estimate on shipping dates, but nothing happenedAlso, the tracking webpage says this order is complete and deliveredVery frustrating
Dell refused to honor an upgraded on-site warranty for a Dell computer I purchased My computer is within the warranty period I purchased an upgraded on-site next business day warranty plan My computer had a hardware failure; Dell phone support was unable to fix or diagnose the issue I then requested the on-site warranty support and Dell refused this service I filed a complaint with Dell and received an incident number I complained and requested to speak to a Dell manager to ensure my complaint was valid and ask one final time for on-site warranty support Dell refused and indicated that someone would call me back within - hours about my complaint