I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
I had purchased a dell Printer [redacted] in April of through [redacted] This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue Please refer to many others in the same boat as mine [redacted] I had also called [redacted] for support, but normally after days of purchase they normally refer to the Vendor Sincerely, [redacted]
I'm currently Living in Korea for work (DoD), I am experiencing an issue with an Alienware r3, when playing games, even ones that are old and non graphically intense would cause my laptop to freeze and seize upI've ran Dell's support assist and it returned with no errors, I also made sure all drivers were up to dateI Contacted Dell support and they informed me that they couldn't do anything because I'm located in Korea and that I would have send my laptop to a friend in the USA (Although I have a US address in Korea) in order to process a support ticketI sent my laptop to a family member and weeks later my laptop reached its destination I attempted to have my issue resolved by contacting Dell again The Dell again said that they could not do anything unless they do a hardware diag, which the person who has my computer would have have to reach out to Dell to do troubleshootingI don't understand why I couldn't have done this part before I sent out my computer wasting weeks in order to solve this issueWould it have been easier to just connect to a VPN and I was in the US? Does location matter when you have to run a test over the internet? I just feel like Dell creates hurtles to avoid taking responsibility for their faulty products
On 7/16/i received a call from [redacted] who stated he worked with dell, he called from number [redacted] as an technician.Somehow he had our dell and microsoft info without us giving it to him, his id number is mic1617, he said dell was trying to figure out how routers are being hacked and microsoft investigating it as well, I then didnt think it was good and turned off computer.,I called dell and now I have to pay dollars to get computer fixed., dell would not cover the fix because of warrenty but guy said he worked for dell and located in texas
I have tried to resolve my issue with Dell through their customer service I purchased a laptop, requesting a in or larger screen They sent me a laptop that is 14" What I am mostly frustrated about is the four hours I have spent trying to get this resolved They have the worst service I have ever experienced
I made a purchase on 1/4/on Dell.com, Dell purchase ID# [redacted] , for which my credit card was charged On 1/5/17, I received shipping notification of my item I went to check on the shipping status of my order today, 1/11/17, only to find that Dell had instucted UPS to hold my order and return the item to Dell I never received any reason why my order was held and was being returned, and my card has been charged for an item I wont receive
I'm FURIOUS! back in April I bought a Dell Precision that costs over $2700, a week later I started having problems with it, so I called to return the laptop, Dell agent sent me a UPS label, I sent the laptop back and it was delivered on 4/21/Dell hasn't issued a refund yetIt's almost three months now and Dell has the laptop and the $I called times and every time the agent promises a refund within a couple of daysI kept making payments to the Dell credit card to keep it in a good standing conditionNow I can't continue to make payments as I'm paying for nothingI NEED YOU TO REFUND MY MONEY AND CLEAR ALL THE LATE PAYMENT CHARGES ON MY DELL CREDIT CARD !!!!!!!! Order # [redacted]
To whom it may concern, Please allowed me to introduce myself firstMy name is Annie LiI current work as an US army service member and also one of the agents from Amex technical support teamMy boyfriend and I actually are BIG FAN of DELL and ALIENWARE PCsHowever, there is a major concern we are having right nowThe customer service team who work for DELL is going downhill, which really disappointed us very badlyPlease allowed me to tell you my long storyWe are plaining to buy a PC which is Alienware R4, and then we shopped onlineI saw you guys were having a 10% off discount by using the code TENOFF at that momentI did online chat with one of the DELL agents TIAAIA A [redacted] ***She said I can use two codes which is 10%off discount TENOFF+10%off military discount (Please see attachment screenshot of the chat history)I spend couple hours to figure out how the military discount works on ID.meI finally figured out, and I start to chat with other agents, and they keep telling me I cannot stack up two codes and use them togetherThat’s kind disappointed me regard what Tiaaia told meI checked DELL official website about the military discount policy, it says ADDITIONAL 10% and GUARANTEED on http://www.dell.com/en-us/learn/purchaseprogram/military?c=us&link_number=**SSN*...⇄ also attached the screen shot.) However, I got confused about the word “additional”, so I called the customer serviceThe agent Anthony Jaison helped meMaybe I kept asking him if DELL won’t let me stack up two codes together, why DELL said ADDITIONAL on the military discount policyHe got mad at me, he told me since DELL offer TENOFF code and I have military code he can offer me 12% maximum but if I still like to use my military discount only, I am more than welcome to use only 10%, but not the 12% off he offeredI thought that mean, because I was looking for an explanation but not the mean attitudeI hang up the phone after Anthony told meHe called me back and apologized to meI finally made the purchase with him, because he told me he can offer me a two days shipping without any costI made my order on 12/21/the order number is **SSN**Obviously, he lied to me, DELL even did not ship my order yet! It’s already been days after I made the purchaseTwo days later, I saw another better deal online, I tried to make price match with three other DELL agents, and ALL OF THEM TRYING TO END THE CONVERSATION BY TELLING ME THINGS LIKE THE TWO PCS(THE ONE I PURCHASED AND THE ONE I WAS TRYING TO MAKE PRICE MATCH)HAVE DIFFERENT CONFIGUATIONS AND SO ONSimply, I am not it, I know what I am looking forOne of the agent his ID is TIP_Mark Anhony Masecam even did not ask me what is my order number and then told me the two pcs are different they have different configurations, that is ridiculous!! I feel so helpless!! Finally, I purchased another EXCATLY SAME LAPTOP WITH EXACTLY THE SAME CONFUGYATUION on 12/23/The order number is **SSN**I asked the agent when DELL is going to ship the PC to me, and she said cannot be very fast since that is an alienware but not a DELLI never know people can be discriminated by buying an alienware but not a dellAnyway, I feel very disappointed as DELL’s poor customer service qualityDELL and Alienware have such good reputation, most likely you guys will lose it by having this customer service teamIf you see my complaint, please provide me an explanation I will so appreciate
I purchased a TV from dell online with the advertisement of getting a $gift card with purchase Some issue with the order and a call was made and they reorder itOver the phone, I confirmed that the $gift card is still valid with my orderAfter the call, I emailed them just to confirm in writing and they confirmed the gift card will be emailed to me soon after deliveryOn the day of delivery, they emailed me back stating I do not get my gift cardWeeks of communication with Dell's customer service yield no results
Requested refund of sales tax paidSubmitted company resale certificate just after purchase to the tax department on January Was told it would take up to weeks to process the creditMarch requested a copy of the credit, no answer Requested again on March, no answerMarch received a request from Dell ( [redacted] @Dell.com) to provide another copy of my tax certificate and a verification formTried to dispute transaction via the bank but dispute was rejected because they would not dispute over sales taxSent another request for sales tax credit along with all prior emailsNo answer
I purchase a Dell Venue Tablet on February 17th Order Number [redacted] and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb I don't know what else to do
we purchased multiple Dell Alienware Steam Machines on Nov.28, from local gamestopwe started to use those machine this JuneHowever, we found machines were defective (defective on arrival)we contacted with Dell customer service on September, 2017, but we were told the warranty expired on Jan, we explained the warranty should start from the day of the purchase and we have the receiptbut they did not want to validate the warranty period Also we have another laptop have same issue, we bought it June 2017, but the warranty expired on SepDell calculate the year warranty starting from the manufacturer date, not purchase date Dell refused to honor their year warranty the three service tag is: [redacted] and [redacted]
my audio for ear phones dose not work so dell sent technician out for repairdid not workThen I sent labtop to repair at there location, they sent back and still not working
My computer has had major technical issues since I first purchased it in November 2015. After downloading the startup software, the cd drive would not work. The representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd drive. When we received an update from the company in August or September 2016, the video card immediately stopped working. After much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issue. I returned the card and they asked that I send in the computer to be repaired. I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to me. Unfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service center. Because of this Dell cannot locate my computer. I have spoken to many people in their customer service, technical service and escalation depar
I bought my Dell Inspiron on March 10, I have used it very little and when I went to open it today one of the plastic pieces that cover the right hinge snapped offThe back side of the plastic piece hangs up when trying to open the laptop and pries the side of the monitor apartIf I'm not extremely careful it would bust the monitorI called into Dell to tell them of my problemI was told that my laptop was under warranty, which I already knew, but the hardware was not includedI have had the laptop less than a year and was told when I purchased the laptop that everything was included aside from accidentsI informed a supervisor that I spoke to of this and he said this was considered an accident and I could not prove that the hinge was not messed up from dropping the laptopThere is no damage to the laptop other than the plastic piece that has come off from faulty manufacturing and the plastic piece on the back side of the hinge that is prying apart the monitorMy lap
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag [redacted] I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one The original laptop was never fully functional, had issues with wifi connectio
I purchased a laptop PC from Dell I purchased it from a store (tiger direct) in March I started to have problems with the touch screen I have dealt with from the beginning but it was a problem! I called in Nov and complained about the touch screen having problems I called and it was an ongoing processA fix bios, a update, an refresh and then a memory wipe (of them) with the installation of the software Needless to say this did not fix the problem I called again in Feb and they went through the same process and the same result of no change I called again in July and now it is a hardware problem?? Really? This is something that I mentioned to them back in Feb Now they want to tell me since I out of warranty, I need to pay $for what? Something that they should have addressed in Nov while I was still under warranty A funny thing is that I had signed up for a service plan, called the Concierge Service It cost $which would resol
On 8/23/I purchased a Dell Inspiron Series Laptop with an advertised Spill resistant Keyboard and a yr manufacturer warranty In Jan the laptop would not powso I shipped it to Dell for warranty Dell claims liquid entered the PC thru the KEYBOARD and would not be covered under warranty This advertisement! There is a sticker next to the mouse pad that clearly boasts a SPILL RESISTANT keyboard Also Dell has sponsored videos demonstrating the SPILL RESISTANT KEYBOARD like this one: [redacted] Dell SR of Case # [redacted] , Dispatch # [redacted] , Service Tag [redacted] , Express Service Code [redacted]
Hello, I am very tempted to say that my complaint does involve a health issue, as the massive production of catalogs must surely help contribute to our environmental disaster - paper production and all deliveries associated with catalogs do take a toll on the environment - the health of all humans and creatures NOW, the reason I am writing is I have been calling Dell for MANY MONTHS to repeatedly request to be removed from mailing lists of any kind - and it has not stopped!! Also, even if I did want a catalog of any kind, Dell is sending an OBSCENE amount of catalogsThis is a CRIME against natureSTOP IT!! Your customers are COMPUTER users for God's sake - they can look up your online catalog - you know this! I would like you to not only guarantee that I will not receive any more paper mail from you - even if I (doubtful) order any of your products online or buy in a store - but also agree that, unless someone specifically has been asked and agrees to get a catalog, your company
I wanted a Dell product! They literally failed at EVERY opportunity to deliverOrdered the most ungraded model of Inspiration for 1K++ and received item with touchpad that did not workCalled in to report and request exchange the SAME nightFound out after original order, you have days; took about days for item to arrive, was told it could take up to or so for replacementOn day number at about 11pm, I get an email with NO explanation, just a statement that my order was canceledIt was a holiday weekend, so more days passed before I could get ahold of someoneI had to contact THEM; no one ever attempted to reach out to me with an updateTurns out, they didn't have an item in stock to send me, so unless I wanted the day return window to close, I HAD to cancel (I did request additional days to make sure the new product I got actually WORKED considering the prior one was broken when received...)Since I was planning to exchange, I did dispose of the boxI was SOOO committed to the idea of owning this productWhen I was told I basically had no option but to return, I explained I needed a boxThe rep said one would be sentI had also ordered a pen, so I received the label for that immediatelyAbout a week later I checked back asking for an update on the boxTurns out they CAN'T provide a box to return items in and they essentially MADE FUN OF ME for asking! IT WAS THEIR MISINFOROMATION in the first place, further supported by the fact they did not send the return label until AFTER my follow upI went on to express concern for the safety of the laptop, since it was only the touchpad that had issue, I did not want to return improperly packaged (nor did I want to spend a bunch on packing supplies)The rep told me not to worry and essentially to just throw it in a box (which I did NOT do; but hey, good to know their attitude about protecting productsI BET that this laptop will be resold)So over a month and a half went by with no refund STILLI brought all of this info, along with records of conversations to my bank because Dell REPEATEDLY gave misleading or outright incorrect information while holding my moneyMy bank sided with me and has taken the money away ad refunded meMeanwhile, Dell was sending msgs requesting I returned the items when they had been returned (and I had informed them of this!)! Eventually, I resent them the tracking info they sent to me along with the confirmation from the shipping companyHow did they not have this on file to lookup themselves?!? Here's the best part thought: I still wanted a Dell!!! I called to speak to a rep, requesting a managerMy reason was because I wanted to "talk about my customer experience and a future purchase." The rep continued to question me and ask for specifics, so I eluded to the negative experience I had and asked to please speak to a manager againHe eventually responded, "Okay, so you just want to complainI'll transfer you." I EVEN KEPT WAITING! I just wanted to explain my experience and I was going to request if some sort of discount could be offered like 10% or $or ANYTHING considering the MANY hours of my time wastedOR AT LEAST FOR SOMEONE TO ASSURE ME MY EXPEREINCE WAS AN EXCEPTION AND NEXT TIME SHOULD GO BETTER?? Over minutes later, the line was disconnectedPretty sure I just got Punk'dStill no refund; bank still in dispute going on over months later...Just wasted more time providing the most concise account of my experience for YOUPLEASE BEWARE! HP and Apple have better reviews and customer serviceAnything but Dell; the specs are worth the risk
In June we sent our Alienware laptop to them to fix; which they did do But months later it did the same thing again I have talked to them concerning this approxweeks ago and they will not stand behind their product I have been left in limbo ever since They told me they would send an email to management and they would get in touch with me within hours I called them back days later and they said they would put a rush on it1/weeks later, I have not heard a word from them It doesn't do any good to call, they put you off We paid $for that computer, which has been nothing but trouble and was supposed to be one of the best All I want is for them to stand behind their product and fix it They have had ample time to get back in touch with meThanks for your time
I had purchased a dell Printer [redacted] in April of through [redacted] This is a big laser printer and I paid about $for itI have hardly used itsince last week I am getting a 062-error codeI believe, Dell is purposely making faulty product to scam money from its customersThere isn't any physical damage to the printer and no software was upgradedSo how can a product stops working I called their technical support center 2-timesThey are trained not to provide any help or resolutionthere isn't any documents available on the web to troubleshoot the issue Please refer to many others in the same boat as mine [redacted] I had also called [redacted] for support, but normally after days of purchase they normally refer to the Vendor Sincerely, [redacted]
I'm currently Living in Korea for work (DoD), I am experiencing an issue with an Alienware r3, when playing games, even ones that are old and non graphically intense would cause my laptop to freeze and seize upI've ran Dell's support assist and it returned with no errors, I also made sure all drivers were up to dateI Contacted Dell support and they informed me that they couldn't do anything because I'm located in Korea and that I would have send my laptop to a friend in the USA (Although I have a US address in Korea) in order to process a support ticketI sent my laptop to a family member and weeks later my laptop reached its destination I attempted to have my issue resolved by contacting Dell again The Dell again said that they could not do anything unless they do a hardware diag, which the person who has my computer would have have to reach out to Dell to do troubleshootingI don't understand why I couldn't have done this part before I sent out my computer wasting weeks in order to solve this issueWould it have been easier to just connect to a VPN and I was in the US? Does location matter when you have to run a test over the internet? I just feel like Dell creates hurtles to avoid taking responsibility for their faulty products
On 7/16/i received a call from [redacted] who stated he worked with dell, he called from number [redacted] as an technician.Somehow he had our dell and microsoft info without us giving it to him, his id number is mic1617, he said dell was trying to figure out how routers are being hacked and microsoft investigating it as well, I then didnt think it was good and turned off computer.,I called dell and now I have to pay dollars to get computer fixed., dell would not cover the fix because of warrenty but guy said he worked for dell and located in texas
I have tried to resolve my issue with Dell through their customer service I purchased a laptop, requesting a in or larger screen They sent me a laptop that is 14" What I am mostly frustrated about is the four hours I have spent trying to get this resolved They have the worst service I have ever experienced
I made a purchase on 1/4/on Dell.com, Dell purchase ID# [redacted] , for which my credit card was charged On 1/5/17, I received shipping notification of my item I went to check on the shipping status of my order today, 1/11/17, only to find that Dell had instucted UPS to hold my order and return the item to Dell I never received any reason why my order was held and was being returned, and my card has been charged for an item I wont receive
I'm FURIOUS! back in April I bought a Dell Precision that costs over $2700, a week later I started having problems with it, so I called to return the laptop, Dell agent sent me a UPS label, I sent the laptop back and it was delivered on 4/21/Dell hasn't issued a refund yetIt's almost three months now and Dell has the laptop and the $I called times and every time the agent promises a refund within a couple of daysI kept making payments to the Dell credit card to keep it in a good standing conditionNow I can't continue to make payments as I'm paying for nothingI NEED YOU TO REFUND MY MONEY AND CLEAR ALL THE LATE PAYMENT CHARGES ON MY DELL CREDIT CARD !!!!!!!! Order # [redacted]
To whom it may concern, Please allowed me to introduce myself firstMy name is Annie LiI current work as an US army service member and also one of the agents from Amex technical support teamMy boyfriend and I actually are BIG FAN of DELL and ALIENWARE PCsHowever, there is a major concern we are having right nowThe customer service team who work for DELL is going downhill, which really disappointed us very badlyPlease allowed me to tell you my long storyWe are plaining to buy a PC which is Alienware R4, and then we shopped onlineI saw you guys were having a 10% off discount by using the code TENOFF at that momentI did online chat with one of the DELL agents TIAAIA A [redacted] ***She said I can use two codes which is 10%off discount TENOFF+10%off military discount (Please see attachment screenshot of the chat history)I spend couple hours to figure out how the military discount works on ID.meI finally figured out, and I start to chat with other agents, and they keep telling me I cannot stack up two codes and use them togetherThat’s kind disappointed me regard what Tiaaia told meI checked DELL official website about the military discount policy, it says ADDITIONAL 10% and GUARANTEED on http://www.dell.com/en-us/learn/purchaseprogram/military?c=us&link_number=**SSN*...⇄ also attached the screen shot.) However, I got confused about the word “additional”, so I called the customer serviceThe agent Anthony Jaison helped meMaybe I kept asking him if DELL won’t let me stack up two codes together, why DELL said ADDITIONAL on the military discount policyHe got mad at me, he told me since DELL offer TENOFF code and I have military code he can offer me 12% maximum but if I still like to use my military discount only, I am more than welcome to use only 10%, but not the 12% off he offeredI thought that mean, because I was looking for an explanation but not the mean attitudeI hang up the phone after Anthony told meHe called me back and apologized to meI finally made the purchase with him, because he told me he can offer me a two days shipping without any costI made my order on 12/21/the order number is **SSN**Obviously, he lied to me, DELL even did not ship my order yet! It’s already been days after I made the purchaseTwo days later, I saw another better deal online, I tried to make price match with three other DELL agents, and ALL OF THEM TRYING TO END THE CONVERSATION BY TELLING ME THINGS LIKE THE TWO PCS(THE ONE I PURCHASED AND THE ONE I WAS TRYING TO MAKE PRICE MATCH)HAVE DIFFERENT CONFIGUATIONS AND SO ONSimply, I am not i
t, I know what I am looking forOne of the agent his ID is TIP_Mark Anhony Masecam even did not ask me what is my order number and then told me the two pcs are different they have different configurations, that is ridiculous!! I feel so helpless!! Finally, I purchased another EXCATLY SAME LAPTOP WITH EXACTLY THE SAME CONFUGYATUION on 12/23/The order number is **SSN**I asked the agent when DELL is going to ship the PC to me, and she said cannot be very fast since that is an alienware but not a DELLI never know people can be discriminated by buying an alienware but not a dellAnyway, I feel very disappointed as DELL’s poor customer service qualityDELL and Alienware have such good reputation, most likely you guys will lose it by having this customer service teamIf you see my complaint, please provide me an explanation I will so appreciate
I purchased a TV from dell online with the advertisement of getting a $gift card with purchase Some issue with the order and a call was made and they reorder itOver the phone, I confirmed that the $gift card is still valid with my orderAfter the call, I emailed them just to confirm in writing and they confirmed the gift card will be emailed to me soon after deliveryOn the day of delivery, they emailed me back stating I do not get my gift cardWeeks of communication with Dell's customer service yield no results
Requested refund of sales tax paidSubmitted company resale certificate just after purchase to the tax department on January Was told it would take up to weeks to process the creditMarch requested a copy of the credit, no answer Requested again on March, no answerMarch received a request from Dell ( [redacted] @Dell.com) to provide another copy of my tax certificate and a verification formTried to dispute transaction via the bank but dispute was rejected because they would not dispute over sales taxSent another request for sales tax credit along with all prior emailsNo answer
I purchase a Dell Venue Tablet on February 17th Order Number [redacted] and returned it cause it was damagedDell confirmed by email that they received the tablet on March 9thSince that date I've been trying to contact Dell customer Service to check the refund status and all they say is that is pending and it will take to business days, but nothing never really happensI don't know what else to do, I have contacted Dell more than times Additional info, when I called for the first time to complain about the tablet they gave me a partial credit of $on Feb I don't know what else to do
we purchased multiple Dell Alienware Steam Machines on Nov.28, from local gamestopwe started to use those machine this JuneHowever, we found machines were defective (defective on arrival)we contacted with Dell customer service on September, 2017, but we were told the warranty expired on Jan, we explained the warranty should start from the day of the purchase and we have the receiptbut they did not want to validate the warranty period Also we have another laptop have same issue, we bought it June 2017, but the warranty expired on SepDell calculate the year warranty starting from the manufacturer date, not purchase date Dell refused to honor their year warranty the three service tag is: [redacted] and [redacted]
my audio for ear phones dose not work so dell sent technician out for repairdid not workThen I sent labtop to repair at there location, they sent back and still not working
My computer has had major technical issues since I first purchased it in November 2015. After downloading the startup software, the cd drive would not work. The representative said that the company website had a virus that was downloaded with the software and we had to remove and replace the cd drive. When we received an update from the company in August or September 2016, the video card immediately stopped working. After much time and repeated calling on my part, the representative sent a new video card, but it did not solve the issue. I returned the card and they asked that I send in the computer to be repaired. I sent the computer in to the service center to be repaired using a UPS label a Dell represented emailed to me. Unfortunately, they sent the wrong label, and my computer arrived in their parts warehouse rather than the service center. Because of this Dell cannot locate my computer. I have spoken to many people in their customer service, technical service and escalation depar
I bought my Dell Inspiron on March 10, I have used it very little and when I went to open it today one of the plastic pieces that cover the right hinge snapped offThe back side of the plastic piece hangs up when trying to open the laptop and pries the side of the monitor apartIf I'm not extremely careful it would bust the monitorI called into Dell to tell them of my problemI was told that my laptop was under warranty, which I already knew, but the hardware was not includedI have had the laptop less than a year and was told when I purchased the laptop that everything was included aside from accidentsI informed a supervisor that I spoke to of this and he said this was considered an accident and I could not prove that the hinge was not messed up from dropping the laptopThere is no damage to the laptop other than the plastic piece that has come off from faulty manufacturing and the plastic piece on the back side of the hinge that is prying apart the monitorMy lap
My son purchased a new Dell laptop for me online on 3-6- The laptop was received by me on 3-11-and never worked properly My first contact with Dell was on 3-12- Issue has been tracked with Dell under Service Tag [redacted] I asked Dell times in the first days about replacing the laptop after they could not get it to work via troubleshooting They would not advise me of their replacement policy until after the days had lapsed, then they told me it was too late After sending the laptop to Dell for repair twice and having a service tech come to my home and it still did not work, they finally agreed to replace the laptop The laptop was returned and delivered to Dell on 6-1- It has been days and Dell has not shipped a replacement, given me a date the replacement will be shipped AND is refusing to send a new laptop They are replacing my brand new laptop with a refurbished one The original laptop was never fully functional, had issues with wifi connectio
I purchased a laptop PC from Dell I purchased it from a store (tiger direct) in March I started to have problems with the touch screen I have dealt with from the beginning but it was a problem! I called in Nov and complained about the touch screen having problems I called and it was an ongoing processA fix bios, a update, an refresh and then a memory wipe (of them) with the installation of the software Needless to say this did not fix the problem I called again in Feb and they went through the same process and the same result of no change I called again in July and now it is a hardware problem?? Really? This is something that I mentioned to them back in Feb Now they want to tell me since I out of warranty, I need to pay $for what? Something that they should have addressed in Nov while I was still under warranty A funny thing is that I had signed up for a service plan, called the Concierge Service It cost $which would resol
On 8/23/I purchased a Dell Inspiron Series Laptop with an advertised Spill resistant Keyboard and a yr manufacturer warranty In Jan the laptop would not powso I shipped it to Dell for warranty Dell claims liquid entered the PC thru the KEYBOARD and would not be covered under warranty This advertisement! There is a sticker next to the mouse pad that clearly boasts a SPILL RESISTANT keyboard Also Dell has sponsored videos demonstrating the SPILL RESISTANT KEYBOARD like this one: [redacted] Dell SR of Case # [redacted] , Dispatch # [redacted] , Service Tag [redacted] , Express Service Code [redacted]
Hello, I am very tempted to say that my complaint does involve a health issue, as the massive production of catalogs must surely help contribute to our environmental disaster - paper production and all deliveries associated with catalogs do take a toll on the environment - the health of all humans and creatures NOW, the reason I am writing is I have been calling Dell for MANY MONTHS to repeatedly request to be removed from mailing lists of any kind - and it has not stopped!! Also, even if I did want a catalog of any kind, Dell is sending an OBSCENE amount of catalogsThis is a CRIME against natureSTOP IT!! Your customers are COMPUTER users for God's sake - they can look up your online catalog - you know this! I would like you to not only guarantee that I will not receive any more paper mail from you - even if I (doubtful) order any of your products online or buy in a store - but also agree that, unless someone specifically has been asked and agrees to get a catalog, your company