I purchased a replacement battery for my Dell Laptop from Dell Incvia phone on July 2, I had the previous order number (from a previous replacement battery) in hand when ordering and the person assisting me was confident they had found the right batteryAt the time I was in the process of moving across states and had to have the battery shipped to my old addressWhen I had finished moving due to a new job, and opened the box I realized it was the wrong battery completely (it was the wrong shape and could not even fit in my computer)I promptly emailed the person who helped me initially ( [redacted] ) to inform him he had sent me the wrong battery on 8/10/and asked for an exchangeI didn’t receive any response from himSo on 8/27/18, I called Dell and they refused to even exchange it simply because it was more than days even though it was completely their faultI never used the battery and they could easily have taken it back and re-sold it to the right perso
I purchased a Dell computer at [redacted] on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
I purchased a laptop and backpack on the evening of 8/4, which online it was giving me a delivery date of 8/14-8/ When I received the purchase confirmation it gave the delivery dates of 15th -18th I called on 8/to try to expedite the order due to the desperate laptop of needing the laptop on 15th, but was told that due to purchasing it online, I couldn't make any changes to the order, by removing any items or even cancelling However, he did say that it will be shipped in 5-business days (which should have been no later than the 15th) On 8/9, the website updated saying that the laptop was complete So I called customer service to be told that the backpack was back-ordered and that the package will be shipped no later than the 14thI asked if there was a way to ship laptop and backpack separate because I am in desperate need for laptop, and that I would pay for extra shipping I was told that because I purchased them together, that they have to be shipped together Aut
Items purchased on Feb hasn't been delivered and continue to be delayedThis has happened even though the Dell company already billed my credit cardI'm left with no items and an bill from my credit card companyI need the items ship as soon as possibleDell Purchase ID: [redacted]
Purchased computer in July from office depot, I have had repeated problems with it now it want boot upI am a college student and I have a test due not just any test I am in nurse practitioner schoolI want my computer replaced with a new one because this one is obviously faulty or not newIf the items you sold do not properly work it should be replaced!!!
To Whom It May Concern: I received a pamphlet advertising the President's Day sale itemsI was interested in the computer that was advertised for I made the order and everything went as plannedThe pricing details were correct on the order screen, but when it came down to the order confirmation emailIt reflected the full price for the itemI immediately called support and a young man helped me and transferred me over to order supportThe person that I was speaking with constantly said she had a hard time hearing meWhich I think she didnt have a hard time hearing me she just didnt want to help meI continued to speak and she cold transferred me to a different departmentI no longer want this order to be processed and would like a full credit Dell Purchase ID [redacted]
on March 29th Dell online store e-mailed me about discounts on their website stating that I can get a dell Inspiron laptop 14'' for $after hours trying to buy it online the website was acting crazy I was not able to place an order .So I decided to call customer service while I can see the price $and the customer service rep could too they said that it was a mistake that it was still on the website because it was not the actual price .After wasting my time and energy they said there were nothing they could do it was a mistake which was so disappointing coming from a big company like dell
I am extremely upset with the service and product I have received from DellLess than years ago I purchased a brand new Latitude laptop with a solid state hard drive and this past week my hard drive crashedI have had the computer for less than yearsDell refuses to hear my complaint or do anything to help me without charging me for it and they will not even send me a disk to reinstall windowsI have never heard of that beforeI am extremely upset that I spent the extra money on a solid state drive only for it to crash less than years after I purchased it
I ordered a Samsung 65-inch TV from Dell.com on 11/23/(Black Friday)The expected delivery was 12/7/The actual delivery is on 12/27/I made the purchase because there was a third-party marebate of $200, plus the $Dell gift cardHowever, the delivery was so late I could not get the rebate I would like to return the TV to Dell early January 2018, but Dell refused the return because of their 30-day-of-invoice policyBasically I was only allowed to return the TV before it actually arrivedI called Dell customer service multiple times but they all answered no
Service Tag : 59PKYD dell Case Number : [redacted] filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
My service tag is [redacted] my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # [redacted] open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
I am a Dell premium customerI paid for extra supportI sent my computer for a warranty repairI received an email and a number to call because the tech had a questionI got dumped into a general customer service number, and also used the chat roomThe customer service reps refused to transfer me to the US where the tech was locatedI have been told that I had to deal with a rep in another county even though the corporate office is in my own countryIf an American company refuses to speak to their customers in their own country maybe it's time to not buy AmericanI had already provided the information requested when I sent the computer for repairI will not speak to a Dell representative unless they are located in Dallas, Austin, or another office within the continental USIf Dell can't meet my expectations I will take my money elsewhere
Laptop was swapped out under warranty with a BRAND NEW laptopEven though it goes under the old warranty, the new battery MUST have a warranty on itIt just can't be not under warrantyNow the battery is exploding in the laptop pushing out the top cover and they REFUSE to do anything and cover my warranty!!! Dell is NOT a good computer company to get from!!! They are not going by their warranty
My daughter purchased an Inspirion laptop for me in October as a Christmas presentI did not open the laptop and set it up until January 30thAs soon as I set it up it had problems My daughter called and reported it in FebruarySomeone connected and ran some updates on the computerHowever the problem persistedIn April someone connected again and changed some settings and ran updates againThe problem still occurredI then was told to ship it back into themThey sent it back with a new Hard drive and adaptor however I requested a laptop as I was given a new laptop and do not want to keep a laptop with so many issuesDell refuses to give me a new laptop even though there is a full warranty on the deviceWhen I call customer service the keep transferring me constantly and when I ask them for their cooperate address so that I can file a formal complaint in my state they hang up the phoneI really just want a new laptop seeing that it was already paid for and the warranty
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with [redacted] at Dell
[redacted] called from Dell Tech Svc ( [redacted] ***) with the laptop service tag, warrant information and previous order historyHe requested a $Google Play Gift card to send box for a replacement motherboard
I had a horrible time ordering a high end workstation. First, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video card. Second, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operational. Third, Dell did not include a backup DVD of Windows 7 and all of the software included with the computer at the time of purchase; I needed to install the OS onto a
I purchased a new desktop computer that was under warranty. I was refused the option to return the item for repair after several attempts multiple calls and emails to resolve matter. The warranty ended as of December 6th with no resolve. I took the computer to a repair store after having the computer looked at he said I was sold a desktop box with laptop components inside. The expandable slots on the back we're un-usable fake. No slots inside. The computer was using 100% of the processor without even being used just sitting there on the counter all of the computer processor was being used leaving nothing for applications. There for useless to even use. I feel they made a fraudulent sale due to the fact all components in computer we're laptop components but sold to me as a desktop. I would have never purchased it. Not to mention this was a gift.
The primary nature of my complaint is twofold, the first being "billing or collection issues" which I selected above followed by "customer service issues." Simply put, the billing was at first incorrect followed by poor customer service, which worsened the issue. *Of note-this was an online transaction and did not take place at a physical location. On April 15, 2016 I attempted to order a Dell XPS Laptop (order # [redacted] ) at a cost of $1796.80. Unfortunately, my bank blocked the transaction very soon after the order was placed because, it exceeded the non-pin based online transaction limit placed on my card by the bank for security reasons. Once I was made aware of this I immediately took action. First I called my bank to have the limit temporarily increased, and second I called Dell's customer support in order to have the transaction re-processed. After a lengthy wait on hold I was connected with a Dell Customer Support Associate by the name of [redacted] (***_***@Dell.com) an
I purchased a replacement battery for my Dell Laptop from Dell Incvia phone on July 2, I had the previous order number (from a previous replacement battery) in hand when ordering and the person assisting me was confident they had found the right batteryAt the time I was in the process of moving across states and had to have the battery shipped to my old addressWhen I had finished moving due to a new job, and opened the box I realized it was the wrong battery completely (it was the wrong shape and could not even fit in my computer)I promptly emailed the person who helped me initially ( [redacted] ) to inform him he had sent me the wrong battery on 8/10/and asked for an exchangeI didn’t receive any response from himSo on 8/27/18, I called Dell and they refused to even exchange it simply because it was more than days even though it was completely their faultI never used the battery and they could easily have taken it back and re-sold it to the right perso
I purchased a Dell computer at [redacted] on 5-9-In the box it stated to call Dell to resolve any issues do not take back to the storeI had a battery issue on 5-11-so I called Dell DirectThe issue was resolved On 1-17-my computer seemed to not recognize the hard driveSo I was on the phone with Dell Diagnosing the issue for minutesI agreed that they could send me the partsDell sent me the parts and I received them, called them, installed the partsThey said it would take a while to boot to call them back if neededThe computer still would not boot so I called them backI was on the phone with them for Minutes trying to resolve the issueIt was late and the tech suggested that we resume the following day and I agreedThey returned my call on 1-20-and we were on the phone for an additional Minutes still with no resolutionThey Tech said They would need an gig thumb drive that I did not have then it was suggested that I go purchase oneAt t
I ordered a laptop on 5/with delivery guaranteed by 6/On 6/I followed up on status of the order because it was not received and was told my credit card denied the charge so the order was cancelledI contacted my credit card and determined this was falseWhen I showed Dell the information they then informed me the the order was actually cancelled because one of the internal components was no longer in stock and that I should have been contacted (but wasn't)After over hours on the phone they agreed to replace it with a near comparable item minus a few optionsIt wasn't until later that I found out that they removed the warranty I paid for from the order but did not lower the priceThe replacement item was guaranteed to be delivered before 6/which they later updated to 6/I informed them every step of the way that I was leaving on 6/for approx a year and need the item delivered before that as this is intended to be my means of remaining in contact with my family
I purchased a laptop and backpack on the evening of 8/4, which online it was giving me a delivery date of 8/14-8/ When I received the purchase confirmation it gave the delivery dates of 15th -18th I called on 8/to try to expedite the order due to the desperate laptop of needing the laptop on 15th, but was told that due to purchasing it online, I couldn't make any changes to the order, by removing any items or even cancelling However, he did say that it will be shipped in 5-business days (which should have been no later than the 15th) On 8/9, the website updated saying that the laptop was complete So I called customer service to be told that the backpack was back-ordered and that the package will be shipped no later than the 14thI asked if there was a way to ship laptop and backpack separate because I am in desperate need for laptop, and that I would pay for extra shipping I was told that because I purchased them together, that they have to be shipped together Aut
Items purchased on Feb hasn't been delivered and continue to be delayedThis has happened even though the Dell company already billed my credit cardI'm left with no items and an bill from my credit card companyI need the items ship as soon as possibleDell Purchase ID: [redacted]
Purchased computer in July from office depot, I have had repeated problems with it now it want boot upI am a college student and I have a test due not just any test I am in nurse practitioner schoolI want my computer replaced with a new one because this one is obviously faulty or not newIf the items you sold do not properly work it should be replaced!!!
To Whom It May Concern: I received a pamphlet advertising the President's Day sale itemsI was interested in the computer that was advertised for I made the order and everything went as plannedThe pricing details were correct on the order screen, but when it came down to the order confirmation emailIt reflected the full price for the itemI immediately called support and a young man helped me and transferred me over to order supportThe person that I was speaking with constantly said she had a hard time hearing meWhich I think she didnt have a hard time hearing me she just didnt want to help meI continued to speak and she cold transferred me to a different departmentI no longer want this order to be processed and would like a full credit Dell Purchase ID [redacted]
on March 29th Dell online store e-mailed me about discounts on their website stating that I can get a dell Inspiron laptop 14'' for $after hours trying to buy it online the website was acting crazy I was not able to place an order .So I decided to call customer service while I can see the price $and the customer service rep could too they said that it was a mistake that it was still on the website because it was not the actual price .After wasting my time and energy they said there were nothing they could do it was a mistake which was so disappointing coming from a big company like dell
I am extremely upset with the service and product I have received from DellLess than years ago I purchased a brand new Latitude laptop with a solid state hard drive and this past week my hard drive crashedI have had the computer for less than yearsDell refuses to hear my complaint or do anything to help me without charging me for it and they will not even send me a disk to reinstall windowsI have never heard of that beforeI am extremely upset that I spent the extra money on a solid state drive only for it to crash less than years after I purchased it
I ordered a Samsung 65-inch TV from Dell.com on 11/23/(Black Friday)The expected delivery was 12/7/The actual delivery is on 12/27/I made the purchase because there was a third-party marebate of $200, plus the $Dell gift cardHowever, the delivery was so late I could not get the rebate I would like to return the TV to Dell early January 2018, but Dell refused the return because of their 30-day-of-invoice policyBasically I was only allowed to return the TV before it actually arrivedI called Dell customer service multiple times but they all answered no
Service Tag : 59PKYD dell Case Number : [redacted] filed Revdex.com complaint about original purchase late last yearafter requesting a complete refund I agreed to one last try (after many repair attempts) replacement unit sent out was failed right out of the box sound failurea second replacement unit was sent arrived November last yearit also had issues right out of the box and was repaired by dell techs over the phoneover the next several months there have been several more repair attempts reinstalling operating system updating drivers all with the same repeat failuresevery time I call in I have to install drivers and reinstall operating system and every time the issue returnsevery time the computer is in usable while I am waiting for repairs Last time I agreed to repairs I notified dell this would be the last timeAgain they repaired it and again the issue was NOT RESOLVED AT THE MOMENT OF REPAIR Please some how attach the notes form my prior Revdex.com complaint as I do not kn
My service tag is [redacted] my order number is .My wireless keyboard is bad and they sent me a regular keyboard not a wirelessthey say my wireless is not covered because it was not part of the original orderIt you look at my original order you will see the monitor order # [redacted] open that order and you will see the wireless keyboard.I have the year complete care and it says keyboard is covered.When the computer came the keyboard did not have a dongle and I called service and they sent me another wireless keyboard and the Tech are saying I purchased it after the saleI have purchased dells and presently own threeI would like to have someone contact me I need a new key boardthey say because I didn't purchase it with the computer it is not covered by complete careI did purchase it with the original order.because different parts may ship separately you may have several order numbers they think I bought it after the sale
I am a Dell premium customerI paid for extra supportI sent my computer for a warranty repairI received an email and a number to call because the tech had a questionI got dumped into a general customer service number, and also used the chat roomThe customer service reps refused to transfer me to the US where the tech was locatedI have been told that I had to deal with a rep in another county even though the corporate office is in my own countryIf an American company refuses to speak to their customers in their own country maybe it's time to not buy AmericanI had already provided the information requested when I sent the computer for repairI will not speak to a Dell representative unless they are located in Dallas, Austin, or another office within the continental USIf Dell can't meet my expectations I will take my money elsewhere
Laptop was swapped out under warranty with a BRAND NEW laptopEven though it goes under the old warranty, the new battery MUST have a warranty on itIt just can't be not under warrantyNow the battery is exploding in the laptop pushing out the top cover and they REFUSE to do anything and cover my warranty!!! Dell is NOT a good computer company to get from!!! They are not going by their warranty
My daughter purchased an Inspirion laptop for me in October as a Christmas presentI did not open the laptop and set it up until January 30thAs soon as I set it up it had problems My daughter called and reported it in FebruarySomeone connected and ran some updates on the computerHowever the problem persistedIn April someone connected again and changed some settings and ran updates againThe problem still occurredI then was told to ship it back into themThey sent it back with a new Hard drive and adaptor however I requested a laptop as I was given a new laptop and do not want to keep a laptop with so many issuesDell refuses to give me a new laptop even though there is a full warranty on the deviceWhen I call customer service the keep transferring me constantly and when I ask them for their cooperate address so that I can file a formal complaint in my state they hang up the phoneI really just want a new laptop seeing that it was already paid for and the warranty
Ordered Dell Inspiron and they refused to allow me to download my operating system and are trying to charge me $to mail me a CD insteadSpoke with [redacted] at Dell
[redacted] called from Dell Tech Svc ( [redacted] ***) with the laptop service tag, warrant information and previous order historyHe requested a $Google Play Gift card to send box for a replacement motherboard
I had a horrible time ordering a high end workstation. First, the customer service team was very difficult to understand; they were rude; they hung up on me when I asked a question about the video card. Second, the computer arrived in an unusable state which required three hour-long calls to customer service; they determined that the McAfee AV Software, which came with the computer, was not compatible with Dell Security Services, which was also pre-loaded on the computer; as soon as I clicked on the icon to install McAfee (software that Dell provided and that any reasonable computer user would assume he or she needed to be installed), the computer locked up, and after restarting the computer numerous times, it continued to lock up almost immediately; so the way the computer was configured by Dell rendered it non-operational. Third, Dell did not include a backup DVD of Windows 7 and all of the software included with the computer at the time of purchase; I needed to install the OS onto a
I purchased a new desktop computer that was under warranty. I was refused the option to return the item for repair after several attempts multiple calls and emails to resolve matter. The warranty ended as of December 6th with no resolve. I took the computer to a repair store after having the computer looked at he said I was sold a desktop box with laptop components inside. The expandable slots on the back we're un-usable fake. No slots inside. The computer was using 100% of the processor without even being used just sitting there on the counter all of the computer processor was being used leaving nothing for applications. There for useless to even use. I feel they made a fraudulent sale due to the fact all components in computer we're laptop components but sold to me as a desktop. I would have never purchased it. Not to mention this was a gift.
The primary nature of my complaint is twofold, the first being "billing or collection issues" which I selected above followed by "customer service issues." Simply put, the billing was at first incorrect followed by poor customer service, which worsened the issue. *Of note-this was an online transaction and did not take place at a physical location. On April 15, 2016 I attempted to order a Dell XPS Laptop (order # [redacted] ) at a cost of $1796.80. Unfortunately, my bank blocked the transaction very soon after the order was placed because, it exceeded the non-pin based online transaction limit placed on my card by the bank for security reasons. Once I was made aware of this I immediately took action. First I called my bank to have the limit temporarily increased, and second I called Dell's customer support in order to have the transaction re-processed. After a lengthy wait on hold I was connected with a Dell Customer Support Associate by the name of [redacted] (***_***@Dell.com) an