My Name is [redacted] And I am using the dell system from last yearsRecently there were multiple issues going on with my current unit and I have been told that if the part will not be available on Monday, Jan 23rd, in that case, dell will send me a system exchange Please find the info about my recent experience with dell - Few days back I called to dell technical support and he scheduled a Motherboard and screen replacementThe Guy who came for the service doesn't look like a professional technicianHe was watching something on his cell and changing the partsBut that is fine, I was ok with that too but when the system started with beeps then I found that there is an issue with this laptop Now I again called to dell in the night and one of the supervisor told me that I am SICASTICI was shocked how he can say thatI am working for a big financial firm from last so many years and nobody ever told me this kind of sentences Now in the recent conversation, I hav
I purchased a 60" LG UHD television (60UF7700) on 01/09/from Dell which had display issues right out of the box Specifically large clumps of stuck pixels would appear on the right side of the screen and the disappear for a week or so At around three weeks the right side of the screen would start flashing and the tv would power down by itself This lasted for an hour or so (so I dismissed it) At the day mark while watching a movie the right side of screen srarted flashing the same digital distortion and then the tv began cycling the power off/on on an endless loop That is where we are currently at LG's technicians claim the panel to be defective (manufacturers defect) Dell's customer support was called and I spoke with [redacted] After telling him about the issue I was having he recommended I return the LG television for a more reliable Samsung television with an extended 2-year warranty After speaking with his supervisor and getting the ok on the r
I received an Ispiron for a Christmas giftPurchase was made on 11/20/ I called customer service in In January and was told I had a warranty for monthsI was told to contact Technical support because the password reset function did not workI worked with technical support to fix the issue for minutesThey could not fix it They passed me to customer service, they could not helpI asked for an address for a return, they passed me to the Return departmentThey asked me for my customer Id it was provided, they said they couldn't find itThey asked for additional information to locate the purchase, I gave it to themThey found it but said they could not process a return because it was past the warranty date I asked again for a return address to send the device back for a refund or repairDell hung up on me
I purchased a new monitor earlier this year I had issues with it and had it replaced with a refurbished monitor The refurbished monitor is also having hardware issues (different issues) I followed all of the troubleshooting steps on Dell's website and then contacted them via the support information on their website They responded and gave me a link to E-Mail them, which didn't work, and a link to live chat, which also did not work I responded to that E-Mail advising them that the links did not work and that I couldn't contact their technical support because I WORK during their business hours and could not be at my monitor to do any troubleshooting, however, I had already done all of the necessary troubleshooting I did not receive a response to that E-Mail and when I looked online they had just closed the ticket without actually reaching a resolution I have been unsuccessful at contacting them via chat or E-Mail Monitor: Dell [redacted] Service Tag: [redacted] Original Pur
my dell computer is days old I have had more prob withthis one than any other I have been talking to dell techsupport my computer will loose internet they had me checking wires said it was the modem and I know it wasn t because I ran check on it and the computor was not talking to the modem after at least more times they said a driver need ed to be updated next it was I had to many files on it then I heard I shoulf send back for repairs take weeks to repair I want a new computor not a repaired one the worst thing that had happen to me today they wanted me to go into a site he gave me and macafee showed not to go on it unsafe this tech, called me back times and tryed to get me to go on I tell you I don t have much to say about dell and after today what were they trying to do
I bought a brand new Dell inspirion from Best Buy in September The first time I sent the computer out the hard drive and motherboard were replacedIt came back and it wouldn't stay onI sent it back and they replaced the memoryIt came back with the same issueCustomer support attempted to blame me for waiting a month after I got it back to report it wasn't workingI attempted to call several times after I got it back the second time and kept getting disconnectedI had the computer diagnosed and discovered that they had replaced my motherboard with a motherboard from a different model dell computerThey also failed to update the service tagI paid over dollars for this computer and have not been able to use it at allI am sick of the wasted hours on hold and the repeated mailing in a computer for it to return with faulty parts and different issues
I bought a Dell computer for my daughter for college, and she called me and said days after purchase that it has a rainbow screen and it is squalling every time she tries to turn it onThe customer service deptrefuses to send a replacement or send me my money back so I can get my daughter through her semester at schoolShe has lost all her notes and everything and the company hung up on me without trying to resolve my issuesAccussed my daughter of damaging it without even seeing itthe computer is not damaged and was never dropped or treated poorly
I ordered laptops on the phone through Dells business Sales Rep [redacted] on April 29th (order number [redacted] ) When the computers arrived they where not what I ordered I contacted [redacted] the next day, May 12th He agreed he made a mistake and that he would work to get a return order issued and new computers However, he called back a few days later and said that Dell Financial would not extend our credit limit that fast and recommended I just put the new computers on a credit card and he we cancel the order for the first laptops That's what we did I ordered additional laptops A return order confirmation email was sent to me but I never received the RMA shipping label email I told this to [redacted] but never heard back Months have gone by We have tried working with ***, customer care, and many other departments They all just bounce us around and send us back and forth to other departments and will not take care of it It has been months I still have
Ordered a computer from the Dell Outlet Online (Order # [redacted] )Computer arrived DOAWorked with technical support to confirmRequested a computer to be mailed to meDell Support claimed the computer to be a "refurbished" unitUnit was labeled as "New" on site and the box it arrived in has a sticker on it labeling it as newBecause they have it marked as "refurbished" they want me to mail it to them so they can replace a component and and mail it backThats unacceptableI asked for refund (I used paypal) they want me to send the computer back and then in 15-days I get a refundI have dealt with Dell in the past and I know they will upon receiving the computer only put a portion of the funds back claiming a processing fee or other phantom chargeI am happy to return the "doorstop" (laptop) once they fully reimburse meAll they need to do is make the arrangements and send someone to pick up the laptop
I purchased an Alienware Rfrom Dell for $2,on 2/5/ Shortly after receiving the laptop, I noticed intermittent issues with my internet connection when I used a wired connection After some troubleshooting, I found that the cable was loose in the RJreceptacle It would disconnect and drop the connection if the wire was moved in the slightest way I called Dell's support number and they finally agreed that it was a hardware issue They agreed to replace the motherboard since the RJreceptacle is attached directly to the motherboard (see dispatch number [redacted] ) I was hesitant to have anyone work on my brand new $2,computer, but agreed to the repair on the phone The service tech arrived to make the repairs Thursday, 3/24/ I demanded to see the motherboard so I could tell if it was worth tearing my computer apart I wanted to make sure that a cable felt more secure in the replacement motherboard than it did in my computer While checking the pins
I ordered two monitors from Dell onlineThey sent me a lesser model of the monitor I paid for (Dell sent me two of the SM model monitor, but I had ordered and paid for the SH model)When I contacted Dell to exchange the the monitors that I had wrongly received, for the monitors that I had actually ordered (while showing them proof in the form of emails I had previously received from them), they told me that "We had a computer error, so in our systems it shows you've gotten the monitor you orderedAlthough we can see that you ordered a different monitor via these emails, we are unable to make an exchange because in our systems it shows that you have received the products you ordered, so the request will be denied once we send it." The only option they gave me, therefore, was to return the wrong monitors for a refund, and then purchase the correct monitors WITHOUT the sale I had originally purchased them withthis is a difference of over 80$ plus shipping costsThey scamme
Dell is advertising on it's website a laptop (Inspiron (5566)) for $and when added to the cart the price goes up by $I contacted them by phone and chatCustomer service couldn't resolve it and didn't want to honor advertised priceAlthough hey could duplicate the issue, I took snapshots of the website as proof
I ordered GPU's from Dell.com on January 10th with expected delivery date of January I received several emails letting me know my order would be delayed, and I responded to each one accepting the delayThe final delay email I received was on had an expected delivery date of Jan - Jan I spoke with a Dell representative on the phone on January 17th and confirmed this was okI received a confirmation email from this conversation On January 18, 2018, I received an email from Dell letting me know my order had been cancelled in their words: "As requested, some or all of the items in this order have been cancelled." I did not request this, so I called the number providedThey told me the item I ordered was out of stockThere was no explanation of why the email indicated I had cancelled the orderThey offered to let me re-order the items, but this didn't make any sense to me, if they cancelled my current order due to not having the items, how could they let me
My order was shipped on Jan 5, Per Dell's Terms of Sale available online at [redacted] , "Product title passes to you [the consumer] when the Product is shipped"However, on Jan 9, prior to delivery, Dell rerouted the package back to itself, equivalent to it taking my property without permission
Two orders ( [redacted] and [redacted] ) were placed for new pcs on August 16, The agreement stated that there would be a $gift card for each order that would be sent to me within days of delivery Its been over one month and I have spent 4-hours on the phone with customer service and the contract is still not fulfilled Every time they tell me the problem has been escalated and will be resolved in 3-business days and every time the outcome is the same I am still without my gift cards that were part of the contract
I contacted Dell because I needed a replacement for my ac adaptor, Staples did not have any in stock and told me not to get anything above a 45wSo after chatting with the Dell service, she told me to get a 65w adaptorI explained what was told me and she assured me, and yes I have the chats saved, that it would be fine I am now dependent on the adaptor and if I unplug it, now it shuts downI contacted Dell support last night, the representative told me that for my laptop it can not have anything above a 45wShe went back to check the previous messages from the person before and stated she saw where she said thatShe gave me a number to call to get the adaptor exchanged and the battery replacedI tried to call the number last night and after explaining times, they say they have to transfer me and hang up I again tried the number this morning, the 2nd time I called, I explained I just want a manager, because I am clearly being hung up on The manager, [redacted] said f
I purchased a Dell Inspiron i**SSN**sLV Signature Edition Laptop (Inspiron 5547)I have had two major problems with this laptop over the years which Dell has refused to correctThe first problem that arose within the first few months was with my laptops touchpad, which works erraticallyWhen my laptop was under warranty, the only solution Dell offered to provide was a software update, which did not correct the issueI have included links below to Dell.com's message board with several costumer complaints regarding this issue [redacted] [redacted] [redacted] The greater issue I am having now is with the hinge on my laptopThe hinge is cracked and bending the laptop caseDell claims this issue is a matter of usual wear and tear and would not be replaced or fixed under their warrantyIf you refer to the included links for Dell.com's message boards below, you can see detailed pictures and explanations of the issueMany people are experiencing this exact issue with this laptop, which should shows that this is a manufacturing defect, and not typical wear and tear [redacted] [redacted] Dell has refused to correct or even acknowledge these issues As a result, I will never again purchase another Dell product
I ordered a television from dell in Novemberweeks later I get a call from pilot shipping the tv is broke so they are not going to deliver itI ask the man if there is anything I need to do, he says no he will take care of itA week later I call dell and they have no idea whats going onThey issue a replacement and talk to pilotI was told my dell and pilot it would be priority shipped I get the 2nd tv weeks later (not priority) I open it its brokenI call dell am issued a replacement again and a tracking number to send 2nd tv backUps picks up 2nd t.vi ask dell to ship the 3rd tv ups obviously pilot cant get it rightWe live in a small town so the same driver comes all the timeHere we are weeks later again on jan 12th and the 3rd tv comes brokenThe driver stayed this time to open it to make sureThis tv is broken in the same spotSo he put it back on his truck and took it with himI have been promised numerous call backs before this was delivered checking on it
Hello, I am reaching out to you today in hopes of resolving my on-going issues with my Alienware 15r The system is less than months old and has already been repaired twice I understand that the return policy is days, but if you would take into consideration that I have been in contact with Alienware and dell for weeks trying to get this computer fixedThat would put me under the 30-day mark I had a technician visit my home, on Friday March 16th, He replaced the motherboard, heat sink, and wireless card As well as re applied thermal paste and new thermal pads The computer is still over heating and reaching temperatures that are above 90c Also, the track pad on the laptop does not work at all now since the repair, and the fans are kicking in at random times when the computer is sitting idle The system is defective The technician him self said so, and I witnessed him tell that to Alienware as well I spent dollars on the computer I have high exp
Company fails to honor manufacture warrenty sent a replacement hard drive for a desk top computer without windows installed and they refuse to send me the media diskThey tell me to download it and I am unable to do so
My Name is [redacted] And I am using the dell system from last yearsRecently there were multiple issues going on with my current unit and I have been told that if the part will not be available on Monday, Jan 23rd, in that case, dell will send me a system exchange Please find the info about my recent experience with dell - Few days back I called to dell technical support and he scheduled a Motherboard and screen replacementThe Guy who came for the service doesn't look like a professional technicianHe was watching something on his cell and changing the partsBut that is fine, I was ok with that too but when the system started with beeps then I found that there is an issue with this laptop Now I again called to dell in the night and one of the supervisor told me that I am SICASTICI was shocked how he can say thatI am working for a big financial firm from last so many years and nobody ever told me this kind of sentences Now in the recent conversation, I hav
I purchased a 60" LG UHD television (60UF7700) on 01/09/from Dell which had display issues right out of the box Specifically large clumps of stuck pixels would appear on the right side of the screen and the disappear for a week or so At around three weeks the right side of the screen would start flashing and the tv would power down by itself This lasted for an hour or so (so I dismissed it) At the day mark while watching a movie the right side of screen srarted flashing the same digital distortion and then the tv began cycling the power off/on on an endless loop That is where we are currently at LG's technicians claim the panel to be defective (manufacturers defect) Dell's customer support was called and I spoke with [redacted] After telling him about the issue I was having he recommended I return the LG television for a more reliable Samsung television with an extended 2-year warranty After speaking with his supervisor and getting the ok on the r
I received an Ispiron for a Christmas giftPurchase was made on 11/20/ I called customer service in In January and was told I had a warranty for monthsI was told to contact Technical support because the password reset function did not workI worked with technical support to fix the issue for minutesThey could not fix it They passed me to customer service, they could not helpI asked for an address for a return, they passed me to the Return departmentThey asked me for my customer Id it was provided, they said they couldn't find itThey asked for additional information to locate the purchase, I gave it to themThey found it but said they could not process a return because it was past the warranty date I asked again for a return address to send the device back for a refund or repairDell hung up on me
I purchased a new monitor earlier this year I had issues with it and had it replaced with a refurbished monitor The refurbished monitor is also having hardware issues (different issues) I followed all of the troubleshooting steps on Dell's website and then contacted them via the support information on their website They responded and gave me a link to E-Mail them, which didn't work, and a link to live chat, which also did not work I responded to that E-Mail advising them that the links did not work and that I couldn't contact their technical support because I WORK during their business hours and could not be at my monitor to do any troubleshooting, however, I had already done all of the necessary troubleshooting I did not receive a response to that E-Mail and when I looked online they had just closed the ticket without actually reaching a resolution I have been unsuccessful at contacting them via chat or E-Mail Monitor: Dell [redacted] Service Tag: [redacted] Original Pur
my dell computer is days old I have had more prob withthis one than any other I have been talking to dell techsupport my computer will loose internet they had me checking wires said it was the modem and I know it wasn t because I ran check on it and the computor was not talking to the modem after at least more times they said a driver need ed to be updated next it was I had to many files on it then I heard I shoulf send back for repairs take weeks to repair I want a new computor not a repaired one the worst thing that had happen to me today they wanted me to go into a site he gave me and macafee showed not to go on it unsafe this tech, called me back times and tryed to get me to go on I tell you I don t have much to say about dell and after today what were they trying to do
I bought a brand new Dell inspirion from Best Buy in September The first time I sent the computer out the hard drive and motherboard were replacedIt came back and it wouldn't stay onI sent it back and they replaced the memoryIt came back with the same issueCustomer support attempted to blame me for waiting a month after I got it back to report it wasn't workingI attempted to call several times after I got it back the second time and kept getting disconnectedI had the computer diagnosed and discovered that they had replaced my motherboard with a motherboard from a different model dell computerThey also failed to update the service tagI paid over dollars for this computer and have not been able to use it at allI am sick of the wasted hours on hold and the repeated mailing in a computer for it to return with faulty parts and different issues
I bought a Dell computer for my daughter for college, and she called me and said days after purchase that it has a rainbow screen and it is squalling every time she tries to turn it onThe customer service deptrefuses to send a replacement or send me my money back so I can get my daughter through her semester at schoolShe has lost all her notes and everything and the company hung up on me without trying to resolve my issuesAccussed my daughter of damaging it without even seeing itthe computer is not damaged and was never dropped or treated poorly
I ordered laptops on the phone through Dells business Sales Rep [redacted] on April 29th (order number [redacted] ) When the computers arrived they where not what I ordered I contacted [redacted] the next day, May 12th He agreed he made a mistake and that he would work to get a return order issued and new computers However, he called back a few days later and said that Dell Financial would not extend our credit limit that fast and recommended I just put the new computers on a credit card and he we cancel the order for the first laptops That's what we did I ordered additional laptops A return order confirmation email was sent to me but I never received the RMA shipping label email I told this to [redacted] but never heard back Months have gone by We have tried working with ***, customer care, and many other departments They all just bounce us around and send us back and forth to other departments and will not take care of it It has been months I still have
Ordered a computer from the Dell Outlet Online (Order # [redacted] )Computer arrived DOAWorked with technical support to confirmRequested a computer to be mailed to meDell Support claimed the computer to be a "refurbished" unitUnit was labeled as "New" on site and the box it arrived in has a sticker on it labeling it as newBecause they have it marked as "refurbished" they want me to mail it to them so they can replace a component and and mail it backThats unacceptableI asked for refund (I used paypal) they want me to send the computer back and then in 15-days I get a refundI have dealt with Dell in the past and I know they will upon receiving the computer only put a portion of the funds back claiming a processing fee or other phantom chargeI am happy to return the "doorstop" (laptop) once they fully reimburse meAll they need to do is make the arrangements and send someone to pick up the laptop
I purchased an Alienware Rfrom Dell for $2,on 2/5/ Shortly after receiving the laptop, I noticed intermittent issues with my internet connection when I used a wired connection After some troubleshooting, I found that the cable was loose in the RJreceptacle It would disconnect and drop the connection if the wire was moved in the slightest way I called Dell's support number and they finally agreed that it was a hardware issue They agreed to replace the motherboard since the RJreceptacle is attached directly to the motherboard (see dispatch number [redacted] ) I was hesitant to have anyone work on my brand new $2,computer, but agreed to the repair on the phone The service tech arrived to make the repairs Thursday, 3/24/ I demanded to see the motherboard so I could tell if it was worth tearing my computer apart I wanted to make sure that a cable felt more secure in the replacement motherboard than it did in my computer While checking the pins
I ordered two monitors from Dell onlineThey sent me a lesser model of the monitor I paid for (Dell sent me two of the SM model monitor, but I had ordered and paid for the SH model)When I contacted Dell to exchange the the monitors that I had wrongly received, for the monitors that I had actually ordered (while showing them proof in the form of emails I had previously received from them), they told me that "We had a computer error, so in our systems it shows you've gotten the monitor you orderedAlthough we can see that you ordered a different monitor via these emails, we are unable to make an exchange because in our systems it shows that you have received the products you ordered, so the request will be denied once we send it." The only option they gave me, therefore, was to return the wrong monitors for a refund, and then purchase the correct monitors WITHOUT the sale I had originally purchased them withthis is a difference of over 80$ plus shipping costsThey scamme
Dell is advertising on it's website a laptop (Inspiron (5566)) for $and when added to the cart the price goes up by $I contacted them by phone and chatCustomer service couldn't resolve it and didn't want to honor advertised priceAlthough hey could duplicate the issue, I took snapshots of the website as proof
I ordered GPU's from Dell.com on January 10th with expected delivery date of January I received several emails letting me know my order would be delayed, and I responded to each one accepting the delayThe final delay email I received was on had an expected delivery date of Jan - Jan I spoke with a Dell representative on the phone on January 17th and confirmed this was okI received a confirmation email from this conversation On January 18, 2018, I received an email from Dell letting me know my order had been cancelled in their words: "As requested, some or all of the items in this order have been cancelled." I did not request this, so I called the number providedThey told me the item I ordered was out of stockThere was no explanation of why the email indicated I had cancelled the orderThey offered to let me re-order the items, but this didn't make any sense to me, if they cancelled my current order due to not having the items, how could they let me
My order was shipped on Jan 5, Per Dell's Terms of Sale available online at [redacted] , "Product title passes to you [the consumer] when the Product is shipped"However, on Jan 9, prior to delivery, Dell rerouted the package back to itself, equivalent to it taking my property without permission
Two orders ( [redacted] and [redacted] ) were placed for new pcs on August 16, The agreement stated that there would be a $gift card for each order that would be sent to me within days of delivery Its been over one month and I have spent 4-hours on the phone with customer service and the contract is still not fulfilled Every time they tell me the problem has been escalated and will be resolved in 3-business days and every time the outcome is the same I am still without my gift cards that were part of the contract
I contacted Dell because I needed a replacement for my ac adaptor, Staples did not have any in stock and told me not to get anything above a 45wSo after chatting with the Dell service, she told me to get a 65w adaptorI explained what was told me and she assured me, and yes I have the chats saved, that it would be fine I am now dependent on the adaptor and if I unplug it, now it shuts downI contacted Dell support last night, the representative told me that for my laptop it can not have anything above a 45wShe went back to check the previous messages from the person before and stated she saw where she said thatShe gave me a number to call to get the adaptor exchanged and the battery replacedI tried to call the number last night and after explaining times, they say they have to transfer me and hang up I again tried the number this morning, the 2nd time I called, I explained I just want a manager, because I am clearly being hung up on The manager, [redacted] said f
I purchased a Dell Inspiron i**SSN**sLV Signature Edition Laptop (Inspiron 5547)I have had two major problems with this laptop over the years which Dell has refused to correctThe first problem that arose within the first few months was with my laptops touchpad, which works erraticallyWhen my laptop was under warranty, the only solution Dell offered to provide was a software update, which did not correct the issueI have included links below to Dell.com's message board with several costumer complaints regarding this issue [redacted] [redacted] [redacted] The greater issue I am having now is with the hinge on my laptopThe hinge is cracked and bending the laptop caseDell claims this issue is a matter of usual wear and tear and would not be replaced or fixed under their warrantyIf you refer to the included links for Dell.com's message boards below, you can see detailed pictures and explanations of the issueMany people are experiencing this exact issue with this laptop, which should shows that this is a manufacturing defect, and not typical wear and tear [redacted] [redacted] Dell has refused to correct or even acknowledge these issues As a result, I will never again purchase another Dell product
I ordered a television from dell in Novemberweeks later I get a call from pilot shipping the tv is broke so they are not going to deliver itI ask the man if there is anything I need to do, he says no he will take care of itA week later I call dell and they have no idea whats going onThey issue a replacement and talk to pilotI was told my dell and pilot it would be priority shipped I get the 2nd tv weeks later (not priority) I open it its brokenI call dell am issued a replacement again and a tracking number to send 2nd tv backUps picks up 2nd t.vi ask dell to ship the 3rd tv ups obviously pilot cant get it rightWe live in a small town so the same driver comes all the timeHere we are weeks later again on jan 12th and the 3rd tv comes brokenThe driver stayed this time to open it to make sureThis tv is broken in the same spotSo he put it back on his truck and took it with himI have been promised numerous call backs before this was delivered checking on it
Hello, I am reaching out to you today in hopes of resolving my on-going issues with my Alienware 15r The system is less than months old and has already been repaired twice I understand that the return policy is days, but if you would take into consideration that I have been in contact with Alienware and dell for weeks trying to get this computer fixedThat would put me under the 30-day mark I had a technician visit my home, on Friday March 16th, He replaced the motherboard, heat sink, and wireless card As well as re applied thermal paste and new thermal pads The computer is still over heating and reaching temperatures that are above 90c Also, the track pad on the laptop does not work at all now since the repair, and the fans are kicking in at random times when the computer is sitting idle The system is defective The technician him self said so, and I witnessed him tell that to Alienware as well I spent dollars on the computer I have high exp
Company fails to honor manufacture warrenty sent a replacement hard drive for a desk top computer without windows installed and they refuse to send me the media diskThey tell me to download it and I am unable to do so