[redacted] . Dell did respond to this complaint with more tech help and I had to send the computer in again for repair on 11/21/2016. The repair they did was to put in a new operating system, a repair that had previously been tried 4 times with no good result. A week after its return, the computer was again not working!! On 12/16/2016 I sent e-mails to two separate tech people who had been on this case and neither of them replied. Dell's warranty says repair and replacement for 1 year. They did the repair but refused the replacement. I have been without a usable computer for a long time and I have bought another . I am out the original cost of $569 minus $100 for Office Home edition which seems to be transferable to my new computer.
I purchased a brand new Dell Inspiron Desktop on December 2, 2017 from Best Buy. I began having problems with the USB-C port immediately. Rather than assuming it was the PC I tried several devices and cables, none of which worked. I called Dell to get a resolution. Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # [redacted] or express service code of [redacted] . After an hour I finally asked to be transferred to the US and spoke with Joshua M [redacted] . After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold. When he returned he told me I needed to go customer care. I told him I'd BEEN THERE TWICE and they couldn't do anything. How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
We purchased three products over the span of a year from Dell corporation/computers via their website, Dell.com to outfit and run our officeA laptop, an all in one printer and a desktopAll of which was financed through Dell's creditWithin months the laptop had to be replacedBeing still under warranty, we contacted them for next steps to fix the issueAfter three days of arguing the validity of my claim, they agreed to replace the laptopBut I received a refurbished computer instead of a new computer, in which we were still obligated to pay forI asked the service representative that was handling this claim for me to upgrade my warranty since I was to receive an essentially used computerHe complied and stated that he upgraded the warranty to two yearsThe computer arrived two days later Several weeks went by and nothing more with the laptop, but our printer started periodically disconnecting and would not reconnect via or USBWe contacted Dell SupportThey r
Starting about two months after ordering my Dell laptop, I began having issues with blue screen crashes, failure of the operating system to start up correctly, and intermittant problems detecting WiFi networksI completed troubleshooting steps with Dell on multiple occasions and have sent my system to the service center three timesNone have these things have permanently solved the problemMost recently, a service center representative said that he could process another mail in revive with an escalation request and have my repair handled by a more advanced technician, or I could call them againI chose to send it in and have it handled by a more advanced technicianHe then said that I should call back for more immediate assistance, and then he never sent the shipping labelI then called and explained the situation to yet another agent, who said we would first try troubleshooting steps via remote accessAs the problems didn’t occur while he was accessing my computer he said that
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories Order Date: 12/20/ Order Number: [redacted] Shipping Method: 2nd Business Day Cr:***-***-***Dell Purchase ID: [redacted]
Dear Revdex.com, I placed an order (order #Order Number: [redacted] ) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # [redacted] )It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment Sincerely, [redacted] ***
I bought in June a lap top and it started acting up where I had to reboot every 3-minutes, went round and round with dell finally they sent a tech with new hard drive (I did state it was cache or ram not hard drive) guess what m after tech left I was rebooting So to show I am not as unfair as Dell I just bought another and this one I want to return and get a refund
I received an email from Dell that my next (and final) autopayment would exceed the total amount due on my account The email gave me a link and phone number to call Since I haven't signed on to that account in over a year I chose to use the phone The call was answered promptly and politely, but there was a huge rukus in the background with men shouting and other noises that sounded exactly like a frat party The operator trying to help me was unable to make the payment correction on her end and asked me to sign into my account I attempted to do so, could not remember the correct password and requested a temppassword The first three that I received were rejected as being "incorrect", finally the operator sent one That one went through but when the computer asked my security question is kicked that out as "incorrect" even though I'm unlikely to forget where my parents met since that's the only city they've ever lived in To her credit, the operator I was dealing with was consistently polite and trying to help, but with the outrageous noise in the background and the computer giving illogical responses to my entries I decided the small amount in question wasn't worth the headache I was getting However, I will never do business with Dell again
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order
We purchased an Inspirion laptop on April 9, However, we did not start using it until July At the end of November the motherboard had to be replaced on my computer Dell repaired it free of charge and I received it back in December Since this time I had another issue with the computer and it was resolved via Dell technical support Then yesterday my motherboard stopped working again I cannot use my computer at all for business at this point The motherboard has gone bad again less than months Dell will not replace it free of charge because the product is out of warranty and they only guarantee the new motherboard for months This is ridiculous that I have had so many issues with this computer and it is not even a year old I am working on a Toshiba PC that I have had for over years I thought I was upgrading my computer, but unfortunately, I took a big downgrade
Several months ago I was called by a person claiming to be a Dell Support Technician He had detailed information about my computer which only Dell would know EXCEPT that I hadn't had that computer for some timeIt was later discovered there was a data breach in the Dell corporation and there were scammers using this information to con their way into accessing peoples computersDell has yet to notify the public that there has been a significant data breach since the type of data being reported could only have come from the Dell computer systemsAs a result I am subject to harassing phone calls daily in excess of 5-calls per dayDell Customer Support pretends to have no knowledge of this but some of the reps have admitted to "getting one-two calls per day for the past three weeks" on this issue
Dell.com reps in India provide the worst customer service everNever ever shop through dell.com I returned an item over month and a half ago and never received the credit backDell took my money and never returnedIt's illegalI want my money back ASAP along with other incentivesDell says they processed the refund over a month ago but I never received it Order Date: 8/11/ Order Number: [redacted] Shipping Method: Day Delivery Cr: [redacted]
I purchased a Brand New Desk Top Computer From Dell Corp & Or Dell Inc on their Memorial Day Sale And Since Then I have had to do a factory reset to it 3x if not 4X Since I Have Purchased it To Top Everything else their Tech Support team Leave a lot to be desired On the last reset I had to call back to their tech support approximately 6X before I could get a hold of someone that would stick with me throughout the reset process In all of the years that I have used & purchased computers I have Never Ever Had Such a Aggravating Experience As I Have In This One
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items
For the past days I have tried to place an order but your customer non-service is closer to prison warden behavior than to service people and PLEASE: There are a lot of GOOD US Veterans looking for a job, use them in C.Srather the aggressive foreign entities that you use now If you wonder why I still bother with your corporation, it is because I spent a lot of time fine tuning a personal machine and I do not relish starting over elsewhereBesides your manufacturing side is supposed to be good, as opposed to your CS side of the corporate entity
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16) I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things: The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up The ne
I'm trying to return a laptop to Dell The thermal design of this laptop is the primary problem Being that it's a problem with the design itself it can't be fixed I've already sent the device in for service even though I knew it wouldn't remedy anything Sure enough when I got the device back it ran just as hot as it did in the first place Even the ticking sound from the fan still remained that they replaced (see below) I know that this devices hardware is going to have a much shorter life due to the constant high temperatures that it runs at Unfortunately I contacted them about weeks after their day return policy I was away on business when the laptop arrived and didn't have a chance to set it up and use it immediately About weeks in to actually using the device I recognized that it had a bad thermal problem and wasn't due to some mis-configuration The device is completely unsatisfactory and a contradiction to Dells own claims listed here [redacted]
My dell Alienware laptop had a motherboard failure October 19th The part needed was backordered and I didn't get much help from Dell They eventually sent me a refurbished replacement unit late November This replacement unit was DOA, and was told I would have to ship it back so they could fix itI sent the original dead laptop back, I also sent the replacement laptop for repairs Today 12/27/I got a crappily repaired and still non functional laptop back from their repair center They replaced parts that had no problems and now it has additional irregularities I had been a dell customer since the late 1980's and I have never been so disrespected by a company They don't even employ support people in the USA, I get Costa Rica, or other Spanish Speaking country that I cant understand what they are saying
I' m unhappy with Dell failing to keep their warranty obligation set forth in their agreement and not honoring it My laptop has gone thru numerous failures and mis-representation of what is covered and what is not When I first ordered my laptop 3/12/it was suppose to come with a NVidia GeForce GTX 965M with 2gb graphics card (GPU) but it arrived with a which is a step below than what I had ordered I called to inform Dell of the mis-configuration and was not offered a new replacement as per their warranty states if there is an issue within days they will issue another one Instead they only provide an option to give me $courtesy refund Then I continued to have issues (5/2) with the operating system and hard drive where the hard drive was failing Dell reluctantly replaced hard drive after numerous calls and begging The hard drive they replaced was also not the same as original and I suffered degradation in performance Over next few months I noticed
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit I ended up purchasing an Inspiron system for under $and paid the extra out of pocket For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened? I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far Finally, on May 12th, I set aside some time, sat down with my laptop and began com
[redacted] . Dell did respond to this complaint with more tech help and I had to send the computer in again for repair on 11/21/2016. The repair they did was to put in a new operating system, a repair that had previously been tried 4 times with no good result. A week after its return, the computer was again not working!! On 12/16/2016 I sent e-mails to two separate tech people who had been on this case and neither of them replied. Dell's warranty says repair and replacement for 1 year. They did the repair but refused the replacement. I have been without a usable computer for a long time and I have bought another . I am out the original cost of $569 minus $100 for Office Home edition which seems to be transferable to my new computer.
I purchased a brand new Dell Inspiron Desktop on December 2, 2017 from Best Buy. I began having problems with the USB-C port immediately. Rather than assuming it was the PC I tried several devices and cables, none of which worked. I called Dell to get a resolution. Despite being well within the warranty period, no one at Dell could locate my computer using the service tag # [redacted] or express service code of [redacted] . After an hour I finally asked to be transferred to the US and spoke with Joshua M [redacted] . After emailing him a photo of the back of the PC showing both the service code and express tag number AND my receipt, he placed me on hold. When he returned he told me I needed to go customer care. I told him I'd BEEN THERE TWICE and they couldn't do anything. How is it possible that Dell can not even identify there own products? Even worse, as I was explaining this to him, he transferred me anyway IN THE MIDDLE OF A SENTENCE! This was beyond rude and I was not going to
We purchased three products over the span of a year from Dell corporation/computers via their website, Dell.com to outfit and run our officeA laptop, an all in one printer and a desktopAll of which was financed through Dell's creditWithin months the laptop had to be replacedBeing still under warranty, we contacted them for next steps to fix the issueAfter three days of arguing the validity of my claim, they agreed to replace the laptopBut I received a refurbished computer instead of a new computer, in which we were still obligated to pay forI asked the service representative that was handling this claim for me to upgrade my warranty since I was to receive an essentially used computerHe complied and stated that he upgraded the warranty to two yearsThe computer arrived two days later Several weeks went by and nothing more with the laptop, but our printer started periodically disconnecting and would not reconnect via or USBWe contacted Dell SupportThey r
Starting about two months after ordering my Dell laptop, I began having issues with blue screen crashes, failure of the operating system to start up correctly, and intermittant problems detecting WiFi networksI completed troubleshooting steps with Dell on multiple occasions and have sent my system to the service center three timesNone have these things have permanently solved the problemMost recently, a service center representative said that he could process another mail in revive with an escalation request and have my repair handled by a more advanced technician, or I could call them againI chose to send it in and have it handled by a more advanced technicianHe then said that I should call back for more immediate assistance, and then he never sent the shipping labelI then called and explained the situation to yet another agent, who said we would first try troubleshooting steps via remote accessAs the problems didn’t occur while he was accessing my computer he said that
On 12/20/I ordered a computer from Dell, the shipping date has kept slipping out further and further, I purchased accessories in anticipation of getting this device, so I don't want to cancel it otherwise I am out the money I already spent on accessories Order Date: 12/20/ Order Number: [redacted] Shipping Method: 2nd Business Day C
r:***-***-***Dell Purchase ID: [redacted]
Dear Revdex.com, I placed an order (order #Order Number: [redacted] ) on dell.com for a total of $1,for an alienware laptopDell shipped the laptop on 11/14/but later recalled the shipment (fedex tracking # [redacted] )It has been over a month since the recallDell neither reshipped the item nor refunded my purchaseI tried to communicate with dell but their customer service representatives are totally incompetentI am filing a complaint here asking dell to refund my payment Sincerely, [redacted] ***
I bought in June a lap top and it started acting up where I had to reboot every 3-minutes, went round and round with dell finally they sent a tech with new hard drive (I did state it was cache or ram not hard drive) guess what m after tech left I was rebooting So to show I am not as unfair as Dell I just bought another and this one I want to return and get a refund
I received an email from Dell that my next (and final) autopayment would exceed the total amount due on my account The email gave me a link and phone number to call Since I haven't signed on to that account in over a year I chose to use the phone The call was answered promptly and politely, but there was a huge rukus in the background with men shouting and other noises that sounded exactly like a frat party The operator trying to help me was unable to make the payment correction on her end and asked me to sign into my account I attempted to do so, could not remember the correct password and requested a temppassword The first three that I received were rejected as being "incorrect", finally the operator sent one That one went through but when the computer asked my security question is kicked that out as "incorrect" even though I'm unlikely to forget where my parents met since that's the only city they've ever lived in To her credit, the operator I was dealing with was consistently polite and trying to help, but with the outrageous noise in the background and the computer giving illogical responses to my entries I decided the small amount in question wasn't worth the headache I was getting However, I will never do business with Dell again
After successfully completing an order for a new monitor on July 31, I expected it to arrive by the delivery date of August 4th It did not and I waited till August 7th to request an update from dell Not only did dell not respond to my update request but dell actually cancelled my order for no reason a few days later to which I sent another correspondence which Dell did not respond to until August 16th with the ridiculous "answer" of problem with the payment and the order got cancelled The only issue appears to be that I actually used my dell gift card that I received from a previous order and a dell rep choose to not honor it and cancelled my order
We purchased an Inspirion laptop on April 9, However, we did not start using it until July At the end of November the motherboard had to be replaced on my computer Dell repaired it free of charge and I received it back in December Since this time I had another issue with the computer and it was resolved via Dell technical support Then yesterday my motherboard stopped working again I cannot use my computer at all for business at this point The motherboard has gone bad again less than months Dell will not replace it free of charge because the product is out of warranty and they only guarantee the new motherboard for months This is ridiculous that I have had so many issues with this computer and it is not even a year old I am working on a Toshiba PC that I have had for over years I thought I was upgrading my computer, but unfortunately, I took a big downgrade
Several months ago I was called by a person claiming to be a Dell Support Technician He had detailed information about my computer which only Dell would know EXCEPT that I hadn't had that computer for some timeIt was later discovered there was a data breach in the Dell corporation and there were scammers using this information to con their way into accessing peoples computersDell has yet to notify the public that there has been a significant data breach since the type of data being reported could only have come from the Dell computer systemsAs a result I am subject to harassing phone calls daily in excess of 5-calls per dayDell Customer Support pretends to have no knowledge of this but some of the reps have admitted to "getting one-two calls per day for the past three weeks" on this issue
Dell.com reps in India provide the worst customer service everNever ever shop through dell.com I returned an item over month and a half ago and never received the credit backDell took my money and never returnedIt's illegalI want my money back ASAP along with other incentivesDell says they processed the refund over a month ago but I never received it Order Date: 8/11/ Order Number: [redacted] Shipping Method: Day Delivery C
r: [redacted]
I purchased a Brand New Desk Top Computer From Dell Corp & Or Dell Inc on their Memorial Day Sale And Since Then I have had to do a factory reset to it 3x if not 4X Since I Have Purchased it To Top Everything else their Tech Support team Leave a lot to be desired On the last reset I had to call back to their tech support approximately 6X before I could get a hold of someone that would stick with me throughout the reset process In all of the years that I have used & purchased computers I have Never Ever Had Such a Aggravating Experience As I Have In This One
Purchased a Inspiron Series (Intel(R)) - laptop from Dell on November 28, for a Christmas present, which began using on December 24, and now two months after using the laptop on February 10, the laptop is frozen and will not work at all Dell Customer Service Representatives in India said the charge will be $for software to get the laptop to work That seems like extortion to us, to have to pay for more software to have a brand new laptop to work There is a year warranty on the hardware, but not software We are going to dispute the matter with our credit card companies, insurance company, and even contact Chicago news stations, abc, cbs, and nbc to do an investigative report on Dell forcing customers to pay more money to have their laptop or computers to work after purchasing brand new items
For the past days I have tried to place an order but your customer non-service is closer to prison warden behavior than to service people and PLEASE: There are a lot of GOOD US Veterans looking for a job, use them in C.Srather the aggressive foreign entities that you use now If you wonder why I still bother with your corporation, it is because I spent a lot of time fine tuning a personal machine and I do not relish starting over elsewhereBesides your manufacturing side is supposed to be good, as opposed to your CS side of the corporate entity
I'd like to share with you my experience with my new laptop (Dell Inspiron series) that I'd purchased on April 16th through Best BuyI'm hoping you can help me resolve my situation, for I feel very distraught with my purchase and my experience with the computer's manufacturer, Dell After I'd purchased my new laptop I'd noticed a large amount of back light bleeding coming from the LCD screenI'd decided to invoke Dell's warranty to get the product repaired (for I was outside of Best Buy's day return policy) I'd called customer service and had a great experience talking with the associate who had scheduled a warranty repair (LCD replacement)I boxed up the laptop on a Monday night (5/9/16) I'd received my laptop back on Monday (5/16/16)Upon opening the box and inspecting my laptop I'd noticed several things: The black top matte finish lid was now significantly scratched up and the chassis, under the laptop was also severely scratched up The ne
I'm trying to return a laptop to Dell The thermal design of this laptop is the primary problem Being that it's a problem with the design itself it can't be fixed I've already sent the device in for service even though I knew it wouldn't remedy anything Sure enough when I got the device back it ran just as hot as it did in the first place Even the ticking sound from the fan still remained that they replaced (see below) I know that this devices hardware is going to have a much shorter life due to the constant high temperatures that it runs at Unfortunately I contacted them about weeks after their day return policy I was away on business when the laptop arrived and didn't have a chance to set it up and use it immediately About weeks in to actually using the device I recognized that it had a bad thermal problem and wasn't due to some mis-configuration The device is completely unsatisfactory and a contradiction to Dells own claims listed here [redacted]
My dell Alienware laptop had a motherboard failure October 19th The part needed was backordered and I didn't get much help from Dell They eventually sent me a refurbished replacement unit late November This replacement unit was DOA, and was told I would have to ship it back so they could fix itI sent the original dead laptop back, I also sent the replacement laptop for repairs Today 12/27/I got a crappily repaired and still non functional laptop back from their repair center They replaced parts that had no problems and now it has additional irregularities I had been a dell customer since the late 1980's and I have never been so disrespected by a company They don't even employ support people in the USA, I get Costa Rica, or other Spanish Speaking country that I cant understand what they are saying
I' m unhappy with Dell failing to keep their warranty obligation set forth in their agreement and not honoring it My laptop has gone thru numerous failures and mis-representation of what is covered and what is not When I first ordered my laptop 3/12/it was suppose to come with a NVidia GeForce GTX 965M with 2gb graphics card (GPU) but it arrived with a which is a step below than what I had ordered I called to inform Dell of the mis-configuration and was not offered a new replacement as per their warranty states if there is an issue within days they will issue another one Instead they only provide an option to give me $courtesy refund Then I continued to have issues (5/2) with the operating system and hard drive where the hard drive was failing Dell reluctantly replaced hard drive after numerous calls and begging The hard drive they replaced was also not the same as original and I suffered degradation in performance Over next few months I noticed
In January of 2016, I went onto Dell's website with interest in purchasing a new laptopIn browsing the site, I saw a few ads, from Dell, about special month financingI looked into this and entered my informationI was approved for the promotion and found that I could spend up to $on credit I ended up purchasing an Inspiron system for under $and paid the extra out of pocket For the first few months, all went fineI paid a little aggressively, because I wanted to close everything out well before the month mark But during April, I noticed on one of my bills something about a six month promotionLooking more closely, I had questions about it, because I didn't see anything on my bill about monthsWhat had happened? I sent a few requests but didn't hear anything back through e-mailI tried calling a few times when I wasn't busy with work, but didn't get very far Finally, on May 12th, I set aside some time, sat down with my laptop and began com