I have purchased a TV with Dell and it has been by far the worst experience I have had buying any electronics in my lifeI purchased a TV that arrived crackedTrying to return it took about hours of my timeI had speak with different people at Dell on top of the many times that I was hung up onEvery person has a different story and no one actually knows how to handle a return/replacement in the correct wayThe trucking company that they used had horrible customer service as wellI also tried to price match a monitor according to the Dell policy written on their websiteAt the time that I placed the order, the monitor was in stock on BHphoto and was in line with all of Dell's policiesThe order seemed to have been processed and I had an estimated delivery dateMonitor never showed up, nor did anyone at Dell contact me to tell me it had been cancelledI had to call times - again hung up on timesSpoke with several different peopleSome told me the order was being processed, one told me it was coming tomorrow, and another said I had no orderThere is a terrible lack of knowledge within all departments and all they try to do is transfer you over and over and over again until you cannot handle it anymoreI will never ever be purchasing anything from Dell againYou cannot even understand any of the representatives on the phone as none are obviously from this country
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine My Complain: However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap Please help me!
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
Our firm purchased a Dell Inspiron laptop months ago We have experienced nothing but difficulty with this machine as well as Dell policies Parts of the laptop device have failed It took over hours with Dell customer service to acknowledge / confirm the failure Now the year warranty policy is to send the computer back for repairs that would take 10-business days rendering a workstation down for that time Special permission was requested to have the part shipped to us, but we take all responsibility for the repair The best solution is for Dell to ship a new computer and for us to resend the existing computer back to avoid loss of a workstation Overall, the quality of Dell Laptops have seriously declined and their customer service has also declined It appears evident that there "warranty" policy is purposely written to dissuade customers from having defective products fixed in a reasonable and responsible time I will never recommend a Dell produ
WORST SERVICE EVERStop outsourcing to Indians! Multiple cancelled ordersRequests to have personal information emailed to them such as copies of passports and drivers license which sounds extremely fishyThey are extremely rude and frequently hang up on you when you are trying to talk to themI will never buy another Dell product ever again
I bought Dell Laptop and there was a 'reward points' offerHowever I never received these rewards and when I tried to contact customer service I was transferred from one person to another three times and the fourth person just hang up on meNone of the representatives was able to understand the issue and help meSame outcome from 'chats'Nobody knows anything about these rewardsIt sims lake advertisement to meOne of Q&A on Dell's website says that you will receive the rewards within 10-days from invoiceIt is days already and nothing happenedIf I want to return the computer just out of principle they will charge me 15% for restockingIt is not fairNo one returns any calls and do not follow up on the e-mails sent to customer service from dell.com 'contact us'
If one star is too little, they no even deserve one, horrible customer service, robots only direct the calls where they want to, dell credit line does not allows you to make more than one payment in a days period, no place to complain since they do not have one
I bought a new Alienware computer from them, within months it stopped workingI had to send it in for repairs After weeks I got it back and within two weeks it had the same issue I asked for a refund and thy told me my only option was to send it back in for repairs
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
I previously had to contact your organization in regards to DellIt was resolved and the only reason I placed any other orders with them was due to unused Dell promotional credits that I wanted to useI ordered an Xbox One S on 11/7/and had an issue with a defective controllerI started a return in their online self service and received a RA # and shipping labelBecause there was only a problem with the controller, I followed that up by sending their customer service an e-mail, asking if I can just send the controller back, rather than the entire consoleI was very clear with my communication and what followed was a string of responses from a Dell rep ( [redacted] ) that disregarded my clearly phrased questionsI kept all of the e-mails, so I can provide them if necessaryI felt that the way the rep was ignoring my questions and asking for unnecessary questions that he could have easily looked up himself was being done to frustrate and harass meI am disabled with a stress
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product Service Tag: [redacted] Service Request Number: [redacted]
l purchased a computer that only worked for monthsi spent months getting it repaired and then eventually replaced through dellNow months later the replacement is not working and they will not fix it without charging me I was not given s new warranty when I got the replacement instead it only got the remaining time left on the original computer's year warrantyI feel that since I have had this computer for less then year they should help me fix this free of chargeInstead I was told that there is no guarantee that electronics will work
I purchased a Dell PC brand new from walmart a few months agoThe PC was purchased for business and was put in storage as a backup because it wasn't needed at the timeLast week we decided to set it up because another computer went downWe hooked everything up, pressed the power button, and nothing happened except the power light flashed amberSo I opened the case to see if anything was obviously wrong and everything seemed in place, it had the CPU, RAM, and HDD all properly installedSo I contacted Dell support and the we got to the conclusion that the motherboard or the power supply went badSo they sent me a shipping label, I boxed up the PC and shipped it off via FedExSo dell get the PC and after a few days I get a call from me, their service tech tells me that the PC is MISSING the CPU, RAM, and HDDNow I know good and well that I sent a PC that had all of those parts in it, and on top of that what would I stand to gain from trying to get them to give me extra parts? This
I have purchased a TV with Dell and it has been by far the worst experience I have had buying any electronics in my lifeI purchased a TV that arrived crackedTrying to return it took about hours of my timeI had speak with different people at Dell on top of the many times that I was hung up onEvery person has a different story and no one actually knows how to handle a return/replacement in the correct wayThe trucking company that they used had horrible customer service as wellI also tried to price match a monitor according to the Dell policy written on their websiteAt the time that I placed the order, the monitor was in stock on BHphoto and was in line with all of Dell's policiesThe order seemed to have been processed and I had an estimated delivery dateMonitor never showed up, nor did anyone at Dell contact me to tell me it had been cancelledI had to call times - again hung up on timesSpoke with several different peopleSome told me the order was being processed, one told me it was coming tomorrow, and another said I had no orderThere is a terrible lack of knowledge within all departments and all they try to do is transfer you over and over and over again until you cannot handle it anymoreI will never ever be purchasing anything from Dell againYou cannot even understand any of the representatives on the phone as none are obviously from this country
I bought Dell 13" Inspiron series Laptop month ago (10/23/2016)After weeks, the touch screen stopped workingI contact DELL Technical Support and they want me to send it back for repairing since it is under the warrantydays after I send it back to Dell, they repair it by replacing the LCD ScreenToday 12/7/I got my laptop backI checked the touch screen and it is working fine My Complain: However, It seems the technician guy who repaired my laptop (or maybe someone else from Dell) he damaged my laptop's surface during the repairI believe that the damage caused by a screwdriver while they were trying to replace my LCD screenThis is NOT acceptableI contact Dell immediately to let them know about this damageToday (12/7/2016) Dell send me via email another service request to send my laptop back to them to repair the damage! I DO NOT TRUST DELL anymoreThey damaged my laptop when I send it days ago, They will damage it again if I will send it back to
Dell technical support damaged my computer when I sent it to them to fix an issue with the ac power cordI am not sure what they did but my computer is not working, keeps frezzingGoogle chrome is not responding and is extremely slowMy computer system was working fine before I sent it to them They refused to send me a new computer as a replacementI called several times to technical support and they cannot fix the issue, they even sent a technician to my house and they cannot fix the issueThey want to restore my computer to fabric settings and weren't able to do it At the moment I do not have a functional computer that I need it for work and schoolI spent so many hours with them over the phone and they cannot fix itPlease I need a.functional computer Asap Please help me!
Bought a TV from DellDelivery date was scheduled but never showed upDelivery was rescheduled days after the purchase dateHow do you expect buyer to have enough time to test the productTV has internal lines and cracksDell refuse to exchange the product due to outside of daysThe product is defective
I bought a laptop from dell in and had a service contract with them The first laptop I had started to have issues around the 2nd month that I had it and it had to be replaced I received a refurbished laptop from Dell and it worked good for several months I then upgraded to windows ten and the laptop started to have issues with the touchpad I have been on the phone over times with dell with this new problem and they have tried to replace parts and also have had the laptop sent to dell for service I am still experiencing the problem with the laptop and am unsatisfied with the handling of the problem I have a service contract with dell and they are refusing to replace the laptop or provide a refund of some of the purchase price Throughout the ownership of the product I have been on the phone over times with experiencing problems with the laptop and feel that I deserve better options with the problem at hand
Our firm purchased a Dell Inspiron laptop months ago We have experienced nothing but difficulty with this machine as well as Dell policies Parts of the laptop device have failed It took over hours with Dell customer service to acknowledge / confirm the failure Now the year warranty policy is to send the computer back for repairs that would take 10-business days rendering a workstation down for that time Special permission was requested to have the part shipped to us, but we take all responsibility for the repair The best solution is for Dell to ship a new computer and for us to resend the existing computer back to avoid loss of a workstation Overall, the quality of Dell Laptops have seriously declined and their customer service has also declined It appears evident that there "warranty" policy is purposely written to dissuade customers from having defective products fixed in a reasonable and responsible time I will never recommend a Dell produ
WORST SERVICE EVERStop outsourcing to Indians! Multiple cancelled ordersRequests to have personal information emailed to them such as copies of passports and drivers license which sounds extremely fishyThey are extremely rude and frequently hang up on you when you are trying to talk to themI will never buy another Dell product ever again
I bought Dell Laptop and there was a 'reward points' offerHowever I never received these rewards and when I tried to contact customer service I was transferred from one person to another three times and the fourth person just hang up on meNone of the representatives was able to understand the issue and help meSame outcome from 'chats'Nobody knows anything about these rewardsIt sims lake advertisement to meOne of Q&A on Dell's website says that you will receive the rewards within 10-days from invoiceIt is days already and nothing happenedIf I want to return the computer just out of principle they will charge me 15% for restockingIt is not fairNo one returns any calls and do not follow up on the e-mails sent to customer service from dell.com 'contact us'
If one star is too little, they no even deserve one, horrible customer service, robots only direct the calls where they want to, dell credit line does not allows you to make more than one payment in a days period, no place to complain since they do not have one
I bought a new Alienware computer from them, within months it stopped workingI had to send it in for repairs After weeks I got it back and within two weeks it had the same issue I asked for a refund and thy told me my only option was to send it back in for repairs
I ordered a Sony camera on 11/23/My Dell finance account was charged for $on 11/28/ As of today, I still have not received the itemOn Dell it shows its been shipped but the tracking info shows only shipping label createdDell continues to delay either refund or replacement of the item while my credit account has been chargedThis is US GAAP violation, FTC FCBA violation and could possibly be SEC violationSince Dell is charging customer prior to shippingI would like for Dell to send a replacement asap or refund full amount
I purchased a new, scratch and dent laptop from Dell on Aug31, I received it in mid-September and within a couple weeks started experiencing problemsThe touch screen did not work, the trackpad was calibrated incorrectly, a blue screen of death appeared once, and software frequently frozeThese issues were resolved by phone, remote service, and a trip to the repair depotHowever, upon its return in November the laptop would freeze whenever a Microsoft Office program was openedWe made a new login and resolved that issue (albeit at the cost of lost data)Next, the webcam was found to be defective (since the date of purchase) in December Due to personal complications I was unable to call until February 3, Servicing the camera took three days because multiple technicians would schedule a time to call me back the next day to continue service and would then never call backTheir solution to the camera problem was to reset the entire laptop (for which I had to purch
I purchased a refurbished laptopWithin one month I had issues with the touchscreen intermittentlyI was instructed to perform updates and troubleshootingThe issue was then less frequentA few weeks later my computer died in the middle of using itI was told it had to be sent for repairsThis process took nearly three weeksThe technician broke the AC port, a backordered part rich resulted in further delaysI was told return shipping would be expeditedIt was notI finally received it, only to have to perform many updates, including updating the BIOS, which is a listed reason for the motherboard failureI now have intermittent keyboard issues, possibly resolved by another driver issue, they installed the wrong oneIn addition the sd cards reader is deadI was told my only option is to return it for repairs againI can't be without my laptop as it is for workI also do not trust that it will actually be repairedA refurbished unit should have been repaired before being
I purchased a Dell computer in January 28, Within a few months, the hard drive crashedI called Dell Warranty who instructed me to send the computer to the repair depotThey assured me that in addition to fixing the computer they would check out the entire computer to make sure there were no further issuesShortly after this, the computer had to be sent back again to the depot to have the motherboard replaced In addition, the power supply had a problem, the battery was not working correctly and the cooling fan sounded like freight trainI asked that this issue be escalated to the next higher level since the warranty is about to expire and we have had several major issuesI explained the concern that this computer again would have problems within a few months and felt that either the computer needed to be replaced or the warranty extended out past January since there are so many issues with itHe NOT so politely informed me that no, they would not replace the computer and asked if I wanted to cancel the repairI said no, and told him I wanted the work done and if they would not replace the computer, at least extend the warranty since this computer has had several major issues within the first monthsHe said that no, they would not do that and I would have to purchase an additional warranty I expressed great concern then that given all these issues, the last one completed only about week before the warranty expired, that I would have additional issues Well guess what, not even months since the warranty expired, the computer has completely crashed and will not even start up THANKS DELL FOR THE WORST WASTE OF MY HARD EARNED MONEY
Desktop has a hardware issue Been transferred from different Dell department and none of them can provide exchange or return service
Disappointed with customer service, tech support, customer care, returns and every other person in Dell I have wasted speaking to for the entire afternoon/eveningPurchased a computer that wouldn't boot up, contacted support within hours of receiving the computerSince then it has been a nightmare trying to get it working at first and then being told it is hard drive failure to trying to get it replaced and finally returnedComplete joke of customer serviceIn one phone call I was transferred to different people all of which said they couldn't do anything and to speak to the next personUltimate example of passing the buck with no one willing to helpGetting a replacement computer days after getting the initial junk machine is unacceptable especially when you can go online and buy the same machine for delivery the next dayThis experience is making me reconsider being a loyal Dell purchaser
I previously had to contact your organization in regards to DellIt was resolved and the only reason I placed any other orders with them was due to unused Dell promotional credits that I wanted to useI ordered an Xbox One S on 11/7/and had an issue with a defective controllerI started a return in their online self service and received a RA # and shipping labelBecause there was only a problem with the controller, I followed that up by sending their customer service an e-mail, asking if I can just send the controller back, rather than the entire consoleI was very clear with my communication and what followed was a string of responses from a Dell rep ( [redacted] ) that disregarded my clearly phrased questionsI kept all of the e-mails, so I can provide them if necessaryI felt that the way the rep was ignoring my questions and asking for unnecessary questions that he could have easily looked up himself was being done to frustrate and harass meI am disabled with a stress
I have bought dell laptop in December I have been having a freezing and crushing problem consistently now to the point its getting worse and worseI have also did a new install with the recommendation of dell support the problem is a hardware problem which dell refused to cover the problem under warrantyDell is trying to upsell me additional warranty instead of being honest and transparent This is my second dell product if it's not repaired or replaced I and my business will never use dell product Service Tag: [redacted] Service Request Number: [redacted]
l purchased a computer that only worked for monthsi spent months getting it repaired and then eventually replaced through dellNow months later the replacement is not working and they will not fix it without charging me I was not given s new warranty when I got the replacement instead it only got the remaining time left on the original computer's year warrantyI feel that since I have had this computer for less then year they should help me fix this free of chargeInstead I was told that there is no guarantee that electronics will work
I purchased a Dell PC brand new from walmart a few months agoThe PC was purchased for business and was put in storage as a backup because it wasn't needed at the timeLast week we decided to set it up because another computer went downWe hooked everything up, pressed the power button, and nothing happened except the power light flashed amberSo I opened the case to see if anything was obviously wrong and everything seemed in place, it had the CPU, RAM, and HDD all properly installedSo I contacted Dell support and the we got to the conclusion that the motherboard or the power supply went badSo they sent me a shipping label, I boxed up the PC and shipped it off via FedExSo dell get the PC and after a few days I get a call from me, their service tech tells me that the PC is MISSING the CPU, RAM, and HDDNow I know good and well that I sent a PC that had all of those parts in it, and on top of that what would I stand to gain from trying to get them to give me extra parts? This