Agent [redacted] phone [redacted] called took control of comport show me that it had 55,00 ERRORS and three foreign adreess had taken control of my laptop insprition 1500. would clean it up and sold me a network blocker / block hackers on line infections. Price $349.00 would pay on 28th but my car broke down and couldn't pay. in 4 days my comport was infected again and not usablyCalled [redacted] since I did by contract he couldn't help but he meshed up my computer so Dell is required to replace it with a new one-
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell. We have only had the computer since the start of 2015. There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location. We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive. We received it a few days later, and installed it successfully in our computer. We felt that this was an issue in which a Dell technician should have been involved. After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem. Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired. As of last week, we hadn't gotten the paperwork, nor the container which was
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15th. During that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computer. This dell was only available with the dell credit card so my wife applied and we were approved. So my wife and I selected a computer that met the criteria and went ahead with our purchase. Upon receiving our first billing statement we noticed we did not receive our special financing. I figured sometimes this happens so we call their customer service to get it straightened out. The first call to customer service was acceptable. They took down our information and told us they needed to talk to their financing department and would get back to us. After 6 days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up. During the phone cal
In December I tried to place and order that did not go through. Later in the month I tried again, same result. I ended up calling them and speaking with a rep over the phone that placed the order for me. I informed him of the other orders and wanted to verify that those would not be placed. He assured me they would not. This was wrong. I ended up getting all the orders and they charged my account for all three. I have since returned all the items from the extra orders and received confirmation that they have received the items. They have yet to issue me a credit back. In the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currently. They have already waived a "late fee" for not paying the amount. They have emailed me saying they need to speak with me other the phone before the issue the credit. They don't call. I sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
I was locked out of my computer and after several phone calls Dell told me I needed to purchase a Dell stick to reload my computer to its original stateHence, I would be able to use my computer if I paid them $ (plus for inoperable sticks)They would provide the support necessary to correct the password issue on my computer The 1st stick was sent and I spent over hours on the phone with Dell saying they sent a defective stickI received a new stick and spent hours and minutes on the phoneThe computer is not fixedI want a full refund and compensation for my hours and minutes of time
I purchased a dell product back in December of It wasn't what I wanted so I called their customer service to initiate a returnDuring that phone call I was told that if I returned the product before the first billing cycle, I would not be charged a restock feeIt took three months and several phone calls before the return was processed and I was refundedHowever, I am being charged a restocking fee, missed payment fee, and interest for the late paymentAll of which should not even be there had they issued the return in December instead of waiting three months to do soNow I have to wait for yet another dispute to be settled to be refunded yet againTheir representatives have been extremely inefficient, unhelpful, and rude
Bought the system from Dell directly on line in September Extended the warrantee for an additional yearmonths after delivery the administrator account corrupted and Dell Tech Support was unable to fix so account had to be deleted and recreated, but not all files savedSystem was very slow after that " fix " and then on 04-30-another occurrence of account corruption and this time when tech support was trying to access the computer remotely he had issues so I was asked to pull up the " Go To Meeting " website so he could gain access that wayIt took him forever but finally he determined that the Hard Drive was badWhen I asked when I could expect a replacement he said they would be sending out a tech within hrsto replace the Hard DriveIt was days before the tech cameThey sent him with a faulty Hard Drive and it would take a couple of days to shipHe came back days later and this the hard drive is good but the version of Windows was badHe left "doing a
I have been misled about the status of my refund, when it was sent, the amount changes and such I was told my refund was processed on 4/20/for $ It would be to me within 2-business days On April 26, I get a letter that I will receive a refund of $221.91, less for shipping fees As of 5/1/I still have not received my refund I contact Dell chat support, and I was told by the CSR do not contact them, they will contact me when they have resolved the issue In this chat I was also given more misinformation Now my refund was supposedly done on 4/19/ The computer I originally ordered was not sent This was for a job and by sending the wrong computer, I lost $dollars I then had to take money I had set aside for a hard earned vacation, and spend it to buy another computer, and wait for it to come I just wanted a good computer, but Dell fleeced me I found this computer on the Dell Daily deals site It was an Inspiron 15, It was $d
This is my third issue with Dell I used my rewards advantage points to purchase several Xbox Live Digital Gift Cards and then I receive a notice that the six orders were cancelledI called customer service adn all they do is [redacted] me off to the next person until I finally get angry and just hang upI warned the person that I would go this route and they said ok Ill send you to the right personIt was an auto-attendant My rewards points are now not back on my card even though they cancelled the order
I made an authorized return to Dell for which Dell confirmed receipt on October They indicated initially indicated I would receive the refund within days of receipt by DellI was later told I would be refunded within daysWhen I called to inquire about the refund, the first person at Dell told me that it was processed, but that I would need to speak with someone on the financial sideThat person then informed me that the refund was processed and then cancelledShe indicated that she would have to open a case and send it on to a case manager and that would take an additional business daysThis return was authorized by Dell for an item that was returned to them without the box ever being opened
Cancelled a TV in 12/2015, never got it and Dell continues to charge me for something I never got, plus late fees I have called Dell times and the customer service people transfer you all around with no resolution
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
I placed an order for a laptop computer from DellThe customer service representative took my order and advise would be delivered on September 24, A few days later I check my tracking and there was no status so I called I spent about 3/hours back and forth with dell spoke to several managers/supervisor till I was exhaustedcome to find out the rep who took my order did not process the address correctly so the order got kicked out and I would have not known about it if I had not made the callthe management team at Dell are just as incompetent as their employeesNow I have my laptop after one of the most intents calls I have ever encounteredI was transferred about timesI ended back to the original rep that mess up my order its seems that his supervisor wanted him to clean up his messNow I have a laptop that I believe is not what I should have received this unit works very slow and do not have all the items that I should havethis is now Dell treats clients who comp
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
I received a broken product, received an RMA, returned the product, but have yet to see a refund come through Dell tells me that the refund was processed, but will not provide me with any details about where the refund was sent and simply tells me to contact my bank for more details This is the response I received back on 4/19: Hi ***, Thank you for contacting Dell Online Customer Care This is in reference to your email regarding Refund Status for your order # [redacted] I really apologize for any inconvenience this may have caused you, I will be glad to assist you After reviewing your account I can see that your refund of $has already been processedHowever, I would like to inform you that I have I have sent you an Invoice Copy of the credit order number [redacted] for your reference Further, if you have not received the refund yet I would request you to contact your bank for further details Please find the Invoice Attachment Your satisfac
Purchased a TV on 8/23/under order number [redacted] which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
I bought a Dell technical support year package back on Feb.7/to fix my wifi issues on my Dell laptop After the Tech Support team spent some time on my laptop they determined they couldn't fix my wifi issues and told me I would get a refund and to go take it in to get in fixed elsewhere So that's what I did The last months I have called Dell Tech support team over times trying to ask about my refund I have had the WORSE experience ever with this team They would tell me they are putting through the refund each time and I would call back two weeks later to see where my refund was and there would be no note or reference of the refund and the next person would tell me the same thing-most frustrating experience ever It was like working with people that just lied to your face every time and it having it happen once every two weeks for a month span-beyond frustrating I have never filled a complaint like this in my life but this was the most un professional experienc
I ordered a tv from dell.com on 7/16/and was told it would be delivered on 7/21/I got an email a few days later stating the order was delayed but would arrive on 7/22/When I received an email with tracking info, it told me I wouldn't actually be receiving the order until 7/27/I received the tv on 7/27/and upon opening it discovered the screen was shatteredI immediately called dell and asked for a managerThe employee refused and said he had set up a pickup for the broken item and expedited a replacement that would be shipped out that night and would arrive in 2-business daysI got an email later that night stating the item wouldn't actually arrive until 8/22/They were closed by this time do I called the next morning and again asked for a manager and was refusedThe rep assured me the order was expedited and said I would have it between Mon-Wed of next weekI never got a shipment confirmation so I called again today and am now notified that the item is on b
Agent [redacted] phone [redacted] called took control of comport show me that it had 55,00 ERRORS and three foreign adreess had taken control of my laptop insprition 1500. would clean it up and sold me a network blocker / block hackers on line infections. Price $349.00 would pay on 28th but my car broke down and couldn't pay. in 4 days my comport was infected again and not usablyCalled [redacted] since I did by contract he couldn't help but he meshed up my computer so Dell is required to replace it with a new one-
The week before last, we had what would seem to be a problem with our main desktop computer, purchased from Dell. We have only had the computer since the start of 2015. There was a power surge during a recent storm, and it threw the computer out of sync, and we could get no resolution from our location. We called Dell service support (their customer support is in India) and after troubleshooting our problem, the technician stated that he was going to send out another hard drive. We received it a few days later, and installed it successfully in our computer. We felt that this was an issue in which a Dell technician should have been involved. After putting in the hard drive, we were told to start up the computer - which we did; this didn't solve our problem. Apparently, our Operating System was then found to be corrupt, and we were told that we should have the computer sent back to have it repaired. As of last week, we hadn't gotten the paperwork, nor the container which was
To whom is may concern, My wife and I recently purchased a new computer on dell.com, the exact date was around march 15th. During that time dell was offering a special promotion which was 0% financing for 12months with the purchase of any new Alienware computer. This dell was only available with the dell credit card so my wife applied and we were approved. So my wife and I selected a computer that met the criteria and went ahead with our purchase. Upon receiving our first billing statement we noticed we did not receive our special financing. I figured sometimes this happens so we call their customer service to get it straightened out. The first call to customer service was acceptable. They took down our information and told us they needed to talk to their financing department and would get back to us. After 6 days there was no return call so my wife decided to call back for an update ( This was May 8th) and this is where the story picks up. During the phone cal
In December I tried to place and order that did not go through. Later in the month I tried again, same result. I ended up calling them and speaking with a rep over the phone that placed the order for me. I informed him of the other orders and wanted to verify that those would not be placed. He assured me they would not. This was wrong. I ended up getting all the orders and they charged my account for all three. I have since returned all the items from the extra orders and received confirmation that they have received the items. They have yet to issue me a credit back. In the meantime my minimum payment is way higher than it should be and I don't want to pay what I don't owe currently. They have already waived a "late fee" for not paying the amount. They have emailed me saying they need to speak with me other the phone before the issue the credit. They don't call. I sent an email requesting they call and someone did finally reach out to me, but when we spoke he said he "did know why the
I HAD PURCHASED A COMPUTER AND HAD NOTHING BUT PROBLEMSAPPROXIMATLEY MONTHS BEFORE THE DELL WARRANY WAS UP THE SCREEN WOULD BLACK OUT AND RESTARTING WAS THE ONLY OPTION TO RESOLVETHEN THE COMPUTER WOULDN'T EVEN RESTARTDELL WAS CALLED AND THEY DETERMINDED IT NEEDED TO BE SENT IN FOR REPAIRTHAT TOOK WEEKSUPON USE THE SAME PROBLEM OCCURED LESS THE A WEEK LATERDELL WAS CONTACTED AND AFTER SEVERAL "OVER THE PHONE" REMEDIES THEY EVENTUALLY SENT OUT A TECH AND REPLACED THE MAIN BOARD.(WHEN THE COMPUTER WAS RETURNED THE PAPERWORK SAYING THE BOARD WAS REPLACED ALSO)WHEN MENTIONED TO THE COMPANY REPHE SAID THEY NEVER REPLACED THE BOARD AT THERE SHOP, ONCE AGAIN WITHIN A WEEK THE SAME ISSUESTHE TECH THAT WE TALKED TO ON THE PHONE WAS TOLD THAT THE WARRANTY WAS TO RUN OUT SOON AND HE ASSURED US THAT IF THE SAME PROBLEM RE-OCCURED THAT THEY WOULD COVER IT UNDER WARRANY UNTILL THE ISSUE WAS RESOLVEDSO NOW THE ISSUE IS HAPPENING MORE AND MORE, SEVERAL E-MAILS WERE SENT AND N
I was locked out of my computer and after several phone calls Dell told me I needed to purchase a Dell stick to reload my computer to its original stateHence, I would be able to use my computer if I paid them $ (plus for inoperable sticks)They would provide the support necessary to correct the password issue on my computer The 1st stick was sent and I spent over hours on the phone with Dell saying they sent a defective stickI received a new stick and spent hours and minutes on the phoneThe computer is not fixedI want a full refund and compensation for my hours and minutes of time
I purchased a dell product back in December of It wasn't what I wanted so I called their customer service to initiate a returnDuring that phone call I was told that if I returned the product before the first billing cycle, I would not be charged a restock feeIt took three months and several phone calls before the return was processed and I was refundedHowever, I am being charged a restocking fee, missed payment fee, and interest for the late paymentAll of which should not even be there had they issued the return in December instead of waiting three months to do soNow I have to wait for yet another dispute to be settled to be refunded yet againTheir representatives have been extremely inefficient, unhelpful, and rude
Bought the system from Dell directly on line in September Extended the warrantee for an additional yearmonths after delivery the administrator account corrupted and Dell Tech Support was unable to fix so account had to be deleted and recreated, but not all files savedSystem was very slow after that " fix " and then on 04-30-another occurrence of account corruption and this time when tech support was trying to access the computer remotely he had issues so I was asked to pull up the " Go To Meeting " website so he could gain access that wayIt took him forever but finally he determined that the Hard Drive was badWhen I asked when I could expect a replacement he said they would be sending out a tech within hrsto replace the Hard DriveIt was days before the tech cameThey sent him with a faulty Hard Drive and it would take a couple of days to shipHe came back days later and this the hard drive is good but the version of Windows was badHe left "doing a
I have been misled about the status of my refund, when it was sent, the amount changes and such I was told my refund was processed on 4/20/for $ It would be to me within 2-business days On April 26, I get a letter that I will receive a refund of $221.91, less for shipping fees As of 5/1/I still have not received my refund I contact Dell chat support, and I was told by the CSR do not contact them, they will contact me when they have resolved the issue In this chat I was also given more misinformation Now my refund was supposedly done on 4/19/ The computer I originally ordered was not sent This was for a job and by sending the wrong computer, I lost $dollars I then had to take money I had set aside for a hard earned vacation, and spend it to buy another computer, and wait for it to come I just wanted a good computer, but Dell fleeced me I found this computer on the Dell Daily deals site It was an Inspiron 15, It was $d
This is my third issue with Dell I used my rewards advantage points to purchase several Xbox Live Digital Gift Cards and then I receive a notice that the six orders were cancelledI called customer service adn all they do is [redacted] me off to the next person until I finally get angry and just hang upI warned the person that I would go this route and they said ok Ill send you to the right personIt was an auto-attendant My rewards points are now not back on my card even though they cancelled the order
I made an authorized return to Dell for which Dell confirmed receipt on October They indicated initially indicated I would receive the refund within days of receipt by DellI was later told I would be refunded within daysWhen I called to inquire about the refund, the first person at Dell told me that it was processed, but that I would need to speak with someone on the financial sideThat person then informed me that the refund was processed and then cancelledShe indicated that she would have to open a case and send it on to a case manager and that would take an additional business daysThis return was authorized by Dell for an item that was returned to them without the box ever being opened
Cancelled a TV in 12/2015, never got it and Dell continues to charge me for something I never got, plus late fees I have called Dell times and the customer service people transfer you all around with no resolution
I had my computer for a month and it started flickering colorsI got in touch with the tech support and they told me to send it to their repair centerI sent the computer the next dayWhen I received the computer, it worked for a week, then it started with the same problemI called the tech center again and they told me to send it off againI sent it the next dayThis time it took twice as long to receive it but same amount of time for the issue to reoccurI called them again the same day and they told me I could only get a repair, but I did not want to repair a computer that was going to have issues again the next week it comes back to meI asked for a refund or an exchange but they tried for around thirty minutes to try to get me to say yes to a repairThe supervisor eventually said that I could get a refund but I have to call a number (he listed off really fast and when I asked to repeat it and slow down he didn't)The next morning I called the customer service line (a num
I placed an order for a laptop computer from DellThe customer service representative took my order and advise would be delivered on September 24, A few days later I check my tracking and there was no status so I called I spent about 3/hours back and forth with dell spoke to several managers/supervisor till I was exhaustedcome to find out the rep who took my order did not process the address correctly so the order got kicked out and I would have not known about it if I had not made the callthe management team at Dell are just as incompetent as their employeesNow I have my laptop after one of the most intents calls I have ever encounteredI was transferred about timesI ended back to the original rep that mess up my order its seems that his supervisor wanted him to clean up his messNow I have a laptop that I believe is not what I should have received this unit works very slow and do not have all the items that I should havethis is now Dell treats clients who comp
I created a warranty claim on my laptop on 9/10/Dell had sent out a technician to replace parts to resolve the issue, which ended up not fixing the issueI then sent the laptop into their repair depot, which did not fix the issueSent it in another time to their repair depot, did not fix the issueAt this point they put in a request to the Exchange Department to change out my computer with a different onI was approved for the exchange on 11/7/At this point, I had already been dealing with their long drawn out warranty process for two months Over the next few weeks, they kept telling me that I would hear from the Exchange Team in 48-hours, to no availI FINALLY received an email on 11/16/from the Exchange Department, only to hear that I would continue to wait for a configuration that they deem is satisfactoryI finally received an email with a configuration on 11/23/2016, only to find out that they were not upholding their end by offering me a computer tha
On Mar I ordered a laptop from Dell's Alienware brand I received the laptop on Mar On April the motherboard in the laptop literally fried during use It smelled like an electrical fire in my house I opened a service request with dell and sent the laptop in once I received the shipping label and box from them days later They received my laptop on Feb and immediately put its repair on "Hold" because they did not have the parts in stock to fix it I called and stated that since the laptop is under days old the least they could do is send me a new laptop of the same exact specs since they had no ETA on when my laptop would be fixed Since then I have been told that they have no way of filling that request for a new laptop and that I would just have to wait which is unacceptable customer service in my opinion I paid for a laptop with years "PREMIUM" support and I should have a laptop in a reasonable amount of time I have been given no ETA and ev
I received a broken product, received an RMA, returned the product, but have yet to see a refund come through Dell tells me that the refund was processed, but will not provide me with any details about where the refund was sent and simply tells me to contact my bank for more details This is the response I received back on 4/19: Hi ***, Thank you for contacting Dell Online Customer Care This is in reference to your email regarding Refund Status for your order # [redacted] I really apologize for any inconvenience this may have caused you, I will be glad to assist you After reviewing your account I can see that your refund of $has already been processedHowever, I would like to inform you that I have I have sent you an Invoice Copy of the credit order number [redacted] for your reference Further, if you have not received the refund yet I would request you to contact your bank for further details Please find the Invoice Attachment Your satisfac
Purchased a TV on 8/23/under order number [redacted] which involved a Samsung 65" Curved TV on sale for $plus a $dell gift card that would be sent within 10-business daysThe payment method through paypal had issues and on 8/25/I called to change the order payment method to my debit card to find out the price of the TV had increasedThey said they would honor the price of $but not the gift cardThe original email I received when payment was not successful said I had business days to resolve the issue and that the order was on hold, no mention ever it was cancelledDell MUST honor this
I bought a Dell technical support year package back on Feb.7/to fix my wifi issues on my Dell laptop After the Tech Support team spent some time on my laptop they determined they couldn't fix my wifi issues and told me I would get a refund and to go take it in to get in fixed elsewhere So that's what I did The last months I have called Dell Tech support team over times trying to ask about my refund I have had the WORSE experience ever with this team They would tell me they are putting through the refund each time and I would call back two weeks later to see where my refund was and there would be no note or reference of the refund and the next person would tell me the same thing-most frustrating experience ever It was like working with people that just lied to your face every time and it having it happen once every two weeks for a month span-beyond frustrating I have never filled a complaint like this in my life but this was the most un professional experienc
I ordered a tv from dell.com on 7/16/and was told it would be delivered on 7/21/I got an email a few days later stating the order was delayed but would arrive on 7/22/When I received an email with tracking info, it told me I wouldn't actually be receiving the order until 7/27/I received the tv on 7/27/and upon opening it discovered the screen was shatteredI immediately called dell and asked for a managerThe employee refused and said he had set up a pickup for the broken item and expedited a replacement that would be shipped out that night and would arrive in 2-business daysI got an email later that night stating the item wouldn't actually arrive until 8/22/They were closed by this time do I called the next morning and again asked for a manager and was refusedThe rep assured me the order was expedited and said I would have it between Mon-Wed of next weekI never got a shipment confirmation so I called again today and am now notified that the item is on b