I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
I purchased a laptop on 3/1/from Dell and it is still under warrantyI contacted Dell on 9/26/and again on 1/6/They have offered no replacement solutionThis laptop malfunctions to the point that it has begun emitting a powerful electric shock to the userI reached out to Dell via e-mail, twitter, facebook, website and phone and NOTHING has been done
I placed an order for a PC on 9/(order# [redacted] )The product arrived damaged and was returned to Dell for a full refund on 9/(I have an acknowledgment that the PC was received by Dell)I have not received my refundI have repeatedly called Dell for an update but they tell me it's processingIt is now December and I need my money back I used two payment methods for this transaction a gift card in the amount of $and $on my American Express CardThe $was returned to me but I never received the $
I have an print advertisement (Catalogue code 140403) states that a computer (Inspiron Small Desktop on page of the flyer) is $after coupon on back cover is appliedThe coupons on the back cover state 35% +1tb External Hard Drive or 10% off depending on the couponThe original price of the computer is $as advertised on their websiteAt 10% off the price would be $269.10, at 35% off the price would be $Neither of the two coupons seem to be factoring into the price as advertisedWhen I brought up this discrepancy, the representative became defensive and refused to connect me to a manager or anyone elseHe then said he would not honor the printed price,, though the advertisement clearly states that a coupon on the back cover is being applied to the product.The representative then told me that the price of the computer was originally $279, and when I did the maths it still did not add upHe then gave me contact and identifying information, and promptly hung
On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
Dell is currently running multiple promotions which involve the customer receiving a gift card for purchasing larger valued productsI saw this as a great opportunity to invest in some new televisions for my employees while be able to use the funds from my gift cards for a gift for a clientWhen I received the gift cards ($dollar gift cards since I purchased televisions) I was told that the gift cards could not be combined to make a purchase onlineWhile this seems like the right of any manufacturer to make I didn't feel as if this was being displayed in the proper way on their websiteWhen checking out during purchase it explicitly stated that in order to combine multiple gift cards you must call the phone number listed and they will be able to assistOnce I made the call and spoke to the customer service agents it appeared that only two cards could be combined to make purchasesWhich seems like if you know this to me be so hen you should make the gift cards easily combi
II originally bought a dell Inspiron i5555-2866SLV from Amazon on Feb 29th It had a bad touchpad the cursor would go flying at random I contacted dell they said to send it to them and they would fix it which by time I did and they returned it but the time for repairs voided my ability to get my money back in days I did the next one had a bad touchpad and no backlighted keyboard I contacted dell the back light keyboard didn't come in the anymore so they upgraded to a series This time the same bad touchpad internet adapter kept failing hard drive upon technician remote access bios update by dell said it didn't have a bootable device Contacted dell they sent a technician who only replaced the HD and the internet adapter at a cost of $to me and didn't replace the touchpad He tried to reboot the computer and it said no bootable device He had to go in manually and set it from legacy to eufi and it finished rebooting this was in June The comput
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
I purchased an alien ware alpha from dell on feb starting right off batthey charge dollars next dayand next day is not as it sounds with dellIts next day after they ship itgive them the for next dayyou get it in a weekNextI attempted to cancel my order prior to it leaving their warehouseover hours priorfirstThe order numbers you use to cancel orders didn't even workmaking it impossible for me to do exactly what their website promisesEasy communication, order cancel and returns etcSo I call customer support the sat morn after the when a personal situation required I spend moneyI call and explain the situationNo money on cardetcI don't want your productWas told returns dept closedand that id have to dealthis starts a long week + of phone calls.first calls (all said something different,) liedWhen I finally talked to someone that would listenturns out that department cant even refund over sooooothe other just bsd
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
Two years ago my daughter and I purchased an Alienware Xfor my grandsons for ChristmasBoy did we get a surprise! The flipping thing was defective and had to be repairedMy grandsons were extremely disappointed that they couldn't play any of the new games they had gotten for ChristmasMy daughter called Dell because where we had purchased it from did not have any addition stock of the itemDell customer support sent a tech to the house to replace the motherboard and a couple of other itemsThe Dell tech support rep told my daughter that because we received a defective product Dell would extend the warranty an additional yearMy daughter was happy the computer was mixed and the boys could play their games Well now year and months later the flipping computer has the same issue; won't turn on and the thing is worthlessMy daughter calls Dell, they tell her the computer is out of warrantyThey tell her the extra year she was promised was not givenShe doesn't tell me a
Bait and switch scam by Alienware Listed their "graphics amplifier" with a GTX graphics card on the site for sale, sent graphics amplifier with no GTX without notifying me of the change despite it being listed in my confirmation email and invoice
I have never gone through an experience with any company than the one I am going through with DellI do not know where else to go to resolve my issue I placed two orders for Dell XPS laptops valued at $each, that's in totalFirst, my account was put on hold for security reasons, which I did not mind even though I had to complete a few steps to verify my identityThen, when one of the orders were processed and shipped, an email with the order information and tracking information was sent from [redacted] @dell.com to me and another email address (gmail) belonging to someone I do not knowI called Dell Customer Service expressing my concern over my personal and tracking information being sent to someone else and I was told everything was o.kand to not worry about the packagesMy billing information was also changed on one of the orders to an address in Kentucky (I do not know anyone from Kentucky nor have I ever been to Kentucky) and that was another phone call
I bought a TV from Dell on 10/22/the TV arrived broken Called Dell they informed me they would send a replacement, my acct was credited and re charged for the TV The TV never arrived I have paid for the TV in full on my Dell credit card When calling Dell they told me it was my fault because I did not call and remind them to send it I have called Dell numerous times and they keep telling me there is nothing can do I have called the manufacturer and they will not do anything without a receipt, Dell has deleted all order tracking under my account, MSR is refusing to give a receipt Dell deletes all order history and call history They refuse to honor the statements of giving me a workable TV Dell referred me to the order history to print the receipt but none of the crs that they supply will work to open the invoice Dell promises easy returns but in fact they will not let you return anything and then delete all history on account and call logs Asked for
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly This company does NOT stand behind its products Their customer service is a complete joke
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home ? I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
I have a Dell laptop I purchased new with an extended warrantyI have had a chronic issue since I've owned it and no one in the technical dept has been able to fix it I have excercised my warranty rights and still no one has been able to fix it and made matters worse The technical dept is located in India and is negligent and incapable of following through I called and emailed repeatedly and no one responded back for weeksThe key issue is that my Extended Warranty expires December 14, Dell has used my time, energy and confidence and ignored my correspondence for weeksNow the time frame for my extended warranty is coming to a close and Dell had no sense of urgency nor did they provide me with the prescibed serviceI am demanding a replacement unit now
I placed a order today and was advise I would recieve a loyalty rewards gift cardMy order was placed on hold due to verificationI was sent a email and advised to call in regards to my paymentI called and verifiedThen advised my gift was expiredSo I advised them to charge my Dell cardI was then advised by the rep she would have to cancel the order and then I would recieve my gift card, I emailed the verification of the loyalty rewards confirmation like she asked I have been on the phone with them for hrs and nothing resolved Hung up on times transfered times The worse customer service I have ever seenI have tried to give Dell another chance, but I they don't care about consumers
I purchased a laptop on 3/1/from Dell and it is still under warrantyI contacted Dell on 9/26/and again on 1/6/They have offered no replacement solutionThis laptop malfunctions to the point that it has begun emitting a powerful electric shock to the userI reached out to Dell via e-mail, twitter, facebook, website and phone and NOTHING has been done
I placed an order for a PC on 9/(order# [redacted] )The product arrived damaged and was returned to Dell for a full refund on 9/(I have an acknowledgment that the PC was received by Dell)I have not received my refundI have repeatedly called Dell for an update but they tell me it's processingIt is now December and I need my money back I used two payment methods for this transaction a gift card in the amount of $and $on my American Express CardThe $was returned to me but I never received the $
I have an print advertisement (Catalogue code 140403) states that a computer (Inspiron Small Desktop on page of the flyer) is $after coupon on back cover is appliedThe coupons on the back cover state 35% +1tb External Hard Drive or 10% off depending on the couponThe original price of the computer is $as advertised on their websiteAt 10% off the price would be $269.10, at 35% off the price would be $Neither of the two coupons seem to be factoring into the price as advertisedWhen I brought up this discrepancy, the representative became defensive and refused to connect me to a manager or anyone elseHe then said he would not honor the printed price,, though the advertisement clearly states that a coupon on the back cover is being applied to the product.The representative then told me that the price of the computer was originally $279, and when I did the maths it still did not add upHe then gave me contact and identifying information, and promptly hung
On 8/1/2016, I purchased a video game (Call of Duty Legacy Edition) with an estimated delivery date of 11/08/I paid for this purchase with a prepaid Visa debit cardI had received this debit card from AT&T for upgrading my home phone and internet serviceThe card had an expiration date of Sept and would be invalid after this dateI was out of the US when I placed the order and did not expect to return to the States until sometime after the new yearDue to Dell's policy of not shipping to PO Boxes, I had the order shipped to my nephews home and advised him of the sameWhen I am out of the country my nephew looks after my home and takes care of my personal affairsOn 11/03/2016, I received an e-mail notification from Dell that my order had been shippedWhen I returned to the States in late January, my nephew informed me the order had never arrivedI contacted Dell and was informed the the order had been returned on Novby the shipper as undeliverableAt no time
Didnt get product I ordered
Dell is currently running multiple promotions which involve the customer receiving a gift card for purchasing larger valued productsI saw this as a great opportunity to invest in some new televisions for my employees while be able to use the funds from my gift cards for a gift for a clientWhen I received the gift cards ($dollar gift cards since I purchased televisions) I was told that the gift cards could not be combined to make a purchase onlineWhile this seems like the right of any manufacturer to make I didn't feel as if this was being displayed in the proper way on their websiteWhen checking out during purchase it explicitly stated that in order to combine multiple gift cards you must call the phone number listed and they will be able to assistOnce I made the call and spoke to the customer service agents it appeared that only two cards could be combined to make purchasesWhich seems like if you know this to me be so hen you should make the gift cards easily combi
II originally bought a dell Inspiron i5555-2866SLV from Amazon on Feb 29th It had a bad touchpad the cursor would go flying at random I contacted dell they said to send it to them and they would fix it which by time I did and they returned it but the time for repairs voided my ability to get my money back in days I did the next one had a bad touchpad and no backlighted keyboard I contacted dell the back light keyboard didn't come in the anymore so they upgraded to a series This time the same bad touchpad internet adapter kept failing hard drive upon technician remote access bios update by dell said it didn't have a bootable device Contacted dell they sent a technician who only replaced the HD and the internet adapter at a cost of $to me and didn't replace the touchpad He tried to reboot the computer and it said no bootable device He had to go in manually and set it from legacy to eufi and it finished rebooting this was in June The comput
I had a very difficult time getting warranty service The company took a long time authorizing me to send the computer in for repairs I spent two hours on line with a repair agent who attempted to make repairs over the phone I then spent another hour getting authorization to send the computer in for repairs I kept being asked for receipts (the computer was a gift) even though I told them that I did not have receipts They admitted that it was under warranty as stated in their own records Two repair attempts were unsuccessful Meanwhile, they claimed that it was now out of warranty I initiated the complaint well within the warranty period They finally authorized an additional attempt to repair the computer which was also unsuccessful Finally I was offered a refurbished replacement even though the computer was purchased new I was told that the replacement would be a better model However, two different offers did not include features that I have on my computer They
I purchased an alien ware alpha from dell on feb starting right off batthey charge dollars next dayand next day is not as it sounds with dellIts next day after they ship itgive them the for next dayyou get it in a weekNextI attempted to cancel my order prior to it leaving their warehouseover hours priorfirstThe order numbers you use to cancel orders didn't even workmaking it impossible for me to do exactly what their website promisesEasy communication, order cancel and returns etcSo I call customer support the sat morn after the when a personal situation required I spend moneyI call and explain the situationNo money on cardetcI don't want your productWas told returns dept closedand that id have to dealthis starts a long week + of phone calls.first calls (all said something different,) liedWhen I finally talked to someone that would listenturns out that department cant even refund over sooooothe other just bsd
It took two weeks before I was given the phone number to file a claimDell has failed to process a claim I put in almost a week agoThis claim should have only 24-hours
On Cyber Monday I purchased a laptop from Dell.comAt first the original order had parts on backorder which was not a problem the laptop was shipped and was supposed to arrive on the the 14th of december except it was stolen because for some reason Dell ships packages that do not require a signature so it was stolen from right in front of my houseSo I called dell and was told I would have to make a police report and then send it to dell so they can send me another laptopI filled the police report sent it to dell and they told me on the 16th that it will arrive between the next 3-business daysOn the 26th I had contacted dell again and was told it would arrive between the next 3-business days arriving between the 28th of december and the 3rd of januaryToday is the 6th of january my laptop still hasn't been shipped and no one has an answer on when I will recieve my laptopTo top everything off I already have a due date from dell for my first payment on something I still don'
Two years ago my daughter and I purchased an Alienware Xfor my grandsons for ChristmasBoy did we get a surprise! The flipping thing was defective and had to be repairedMy grandsons were extremely disappointed that they couldn't play any of the new games they had gotten for ChristmasMy daughter called Dell because where we had purchased it from did not have any addition stock of the itemDell customer support sent a tech to the house to replace the motherboard and a couple of other itemsThe Dell tech support rep told my daughter that because we received a defective product Dell would extend the warranty an additional yearMy daughter was happy the computer was mixed and the boys could play their games Well now year and months later the flipping computer has the same issue; won't turn on and the thing is worthlessMy daughter calls Dell, they tell her the computer is out of warrantyThey tell her the extra year she was promised was not givenShe doesn't tell me a
Bait and switch scam by Alienware Listed their "graphics amplifier" with a GTX graphics card on the site for sale, sent graphics amplifier with no GTX without notifying me of the change despite it being listed in my confirmation email and invoice
I have never gone through an experience with any company than the one I am going through with DellI do not know where else to go to resolve my issue I placed two orders for Dell XPS laptops valued at $each, that's in totalFirst, my account was put on hold for security reasons, which I did not mind even though I had to complete a few steps to verify my identityThen, when one of the orders were processed and shipped, an email with the order information and tracking information was sent from [redacted] @dell.com to me and another email address (gmail) belonging to someone I do not knowI called Dell Customer Service expressing my concern over my personal and tracking information being sent to someone else and I was told everything was o.kand to not worry about the packagesMy billing information was also changed on one of the orders to an address in Kentucky (I do not know anyone from Kentucky nor have I ever been to Kentucky) and that was another phone call
I bought a TV from Dell on 10/22/the TV arrived broken Called Dell they informed me they would send a replacement, my acct was credited and re charged for the TV The TV never arrived I have paid for the TV in full on my Dell credit card When calling Dell they told me it was my fault because I did not call and remind them to send it I have called Dell numerous times and they keep telling me there is nothing can do I have called the manufacturer and they will not do anything without a receipt, Dell has deleted all order tracking under my account, MSR is refusing to give a receipt Dell deletes all order history and call history They refuse to honor the statements of giving me a workable TV Dell referred me to the order history to print the receipt but none of the c
rs that they supply will work to open the invoice Dell promises easy returns but in fact they will not let you return anything and then delete all history on account and call logs Asked for
I contacted Dell to buy ink cartridges for one of my Dell printer; the salesperson gave me a sales pitch about a printer they had on sale; I informed the salesperson that I bought printers from Dell and none of them meet my needs but I kept them anyway and paid for them; I explained to the salesperson the feature I needed on a printer, he assured me that the new printer will meet my needs, I informed him that if the printer does not meet my needs that he will have to make arrangements for its return; he assured me that he will make such arrangements if I do not want the printerForty five minutes after I received the printer I contacted the salesperson and informed him that the printer does not have the feature I requested and that he should make arrangements to have the printer returnedNow, approximately months later, after speaking to a number of Dell personnel and sending them numerous emails and letters, Dell personnel continue to harass me by sending bills to my address; th
Dell sent me a defective laptop, which I Had purchased as NEWThe screen flickers constantly and it does not charge properly This company does NOT stand behind its products Their customer service is a complete joke
I sent my Dell Inspiron to the repair depot for repair on May 4th, so they could replace my harddriveUpon receiving it there and after testing they determined that it needed a new screen tooThey wouldn't tell me why the laptop needed it's screen replaced just that it didThe laptop was fine other then needing a new harddrive when it left my home ? I agreed to let them replace my screen along with the harddriveI was then notified on May 9th that the agreed to screen was on backorder and that the repairs would be put on hold unitl the part came back into stockTwo weeks went by until I was notifed that the part could take another month or more to come back into stock and as an alternative to waiting even longer I was presented with the option of going through a system exchange by the DellCares social media reps A system exchange would result in the depot keeping my old Dell and me receiving another laptop of equal or better specificationsI accepted this opt
I have a Dell laptop I purchased new with an extended warrantyI have had a chronic issue since I've owned it and no one in the technical dept has been able to fix it I have excercised my warranty rights and still no one has been able to fix it and made matters worse The technical dept is located in India and is negligent and incapable of following through I called and emailed repeatedly and no one responded back for weeksThe key issue is that my Extended Warranty expires December 14, Dell has used my time, energy and confidence and ignored my correspondence for weeksNow the time frame for my extended warranty is coming to a close and Dell had no sense of urgency nor did they provide me with the prescibed serviceI am demanding a replacement unit now