We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund
I tried to order a laptop Inspiron on 11/22/for$plus $a for the price of a year service planDell proceeded to charge me $for the laptop and $DMI [redacted] Dell Higher EDUC chargeNone of who h were discussedI cancelled my orderI received the $back, but Dell has no record of the $chargeThe $charge indicates it was processed by DellSomeone at Dell is processing unauthorized charge in conjunction with laptop ordersThe withdrawal on my bank statement says Debit card purchase, DMI*Dell Higher EDUC, One Way Dell, [redacted] TX, 11/24/I did not authorized this and it's not on the invoice
Last complaint # [redacted] that was closed for some reason. Same problem again today for the second time sense it was returned to me. Computer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techs. Buy our computers and repair them yourself is a bad way to do business. It finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wire. The laptop hasn't left my desk or moved, so the loose wire story wasn't true. They contacted me twice to buy extra insurance instead of replacing the computer or returning my money. I feel their stringing me along until the one year of free repairs is up.
During an online chat with a Dell representative, I was described a certain laptop. The link he provided for me to purchase, however, was for a significantly lower quality laptop. I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee. We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord. During the service call, I complained to the technician that the computer was slow and often locked up while I was using it. He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues. I was shocked. That was NOT what I thought I had purchased. I have taken this issue to Dell and they contend that I had 30 days to apply for a refund, and since we are more than 30 days out, I cannot get any monetary relief. I feel like I was lied to -- classic bait and switch. N
I purchased software for my computer through Dell back in 2012. The software came pre-installed on the computer and no product key or software was given to me. Recently my hard drive failed and I need to have the product key to download the software from the Microsoft website. When I first spoke to Dell, they told me that I needed to purchase a new subscription of Microsoft Office. When I went to do that at [redacted] , the rep there told me that as long as I was downloading it on the same computer, I didn't need to purchase another copy since I already bought it from Dell. When I spoke to Microsoft, they told me the same exact thing. I bought this through Dell and they should provide me with the product key to download this. I spoke to another tech person at Dell and was told no, I need to buy it again. I asked to speak to supervisor who then told me I didn't need to buy it but that Dell had sent me the product key and that I activated it when I received the computer. So I called
On November 21, 2016 I purchased from www. Dell.com a Dell UltraSharp 24 Dual Monitor Bundle - U2412M with a stand MDS14 for an advertised price of $169.99. The total amount including tax and delivery was $184.01 which was immediately billed to my credit card. On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is [redacted] . Later in the day I received an email from Dell stating my order [redacted] has been shipped and provided a tacking number. Yesterday, November 25, [redacted] deliver the package. To my surprise and disappointment the delivery only included the Stand MDS14 and no monitors. I looked up Dell’s cr and called them to inquire about the missing two monitors. The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected. I then called again and got hold of another customer representative ( [redacted] ) who informed me the advertised price was
I order a new computer from Dell in April of The computer arrived and it never worked from Day After weeks of no computer and it crashing over and over they agreed to send me a new one They did and now its only months later and this one crashed too I spent over hours on the phone on Friday and they finally agreed to send me a new one Now, it's Tuesday and it hasn't arrived When I call I get put on hold for at least one hour and no one there speak English and I cannot understand what anyone is saying I repeatedly asked for a supervisor and there was not response the line was left open....for endless amounts of time Finally they told me that I needed to return the first computer in order to get this new one replaced I never received ANYTHING or any shipments in order to return the computer So once again, my UHAUL business has been without a computer for days! There customer service is the WORST I have ever encountered They cannot even tell me
purchased a loaded alienware laptop from Dell outletit was labeled brand new overstock or returned without being openedunit was said to be guaranteed free of damage and cosmetic flaws unit arrived and shipping box before opening was making a loud banging noise upon receiptI was not home to look at it until a month later but my grandfather a witness called me and said " [redacted] that Dell box is making a lot of noise as we carry it around the houseit makes a loud crashing noise and something slides around inside." it sounded like the laptop was being beat up and making crashing noises and maybe the LCD or item was broken and dislodgedI recorded a video of that here: [redacted] I opened the shipping box late October and was glad the LCD wasn't broke at leastI discovered the power supply was lose from its side packaging possibly from being dropped and knocking it out of place in shipment or at the factoryit had a foot of space to bang and smac
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!
On August 13, I called to find a replacement screen for my Dell XPS Ultrabook (non-touch) that I had purchased in May I was told they no longer kept the part in stock, that it would have to come from another computer and the price would be $and I would have it by August 19, I was pressured by the sales associate into using my Dell Preferred Account, which I finally agreed to On August 20, I received an email from my Dell Preferred Account for my payment due, which I made on that date On August 23, I called asking where my order was I was told it had been placed on hold by hold by the Dell Preferred Account I explained that I had made a payment and that there had been enough credit to have covered this purchase I was told that the payment was okay now, and that it was in production I asked if I could change my shipping to overnight and was transferred to the Order Modification Department The woman I spoke with told me that it was
The Credit of $issue by Dell Customer Care on Mar, 3, , case# [redacted] has continue not been in Dell Finance AcceptanceOrder# [redacted] Two Deparments ' disagreement without communication to each other cause Customer to be their Victims I contacted both Department about times since February 2016, with so many thing , case# [redacted] - [redacted] ,they never be able to talk to each other (Dell Sale, Customer Care to Dell Finance) It is a strange CompanyCompletely broken communication among those Deparments This is the second compaint about themFirst one, they dishonor Dell Sale Promotion And now, They did not honor their own solution thanks, Tan Tran
When I received the product, I called Dell to initiate a return as I decided I did not want the product The product was unopened and unused at this time When I spoke with a Dell representative, instead of initiating the return, he offered me a partial refund of $for me to keep the product I agreed and proceeded to open the package and begin using the product Seven days later, I received an email from Dell stating that the representative was in error when he offered me $25, and thus, they were denying the partial refund By now, the product had been used by me, thinking I was getting the $refund, and no longer ready to return in an unused condition
I purchased a laptop from the [redacted] *** Bookstore on Aug My receipt states a year Dell warranty My laptop quit working about Jul so I contacted Dell Customer Care and I was told my warranty had been expired since Jun According to my receipt any reasonable person would believe the laptop should still be included under warranty until Jul I have spent hours and hours with Dell's customer care, technical support, accounts, and terms and agreement only to learn that the reason the laptop has an earlier warranty end date is because the [redacted] *** Bookstore is not an authorized dealer and therefore, Dell records the start of this warranty when they sold it to the [redacted] *** Bookstore The Bookstore has been unable to resolve this issue with Dell as of today So, I ended up with a month warranty versus what my receipt states as months (yr) This kind of business by Dell and the [redacted] **&nb
Hi, I bought my alienware computer through the dell / alienware website Every since I had this laptop I have had issues with the customer service, support and even getting the item on time I bought and paid for the laptop on Feb 21st I did not receive my laptop until March days after they received payment I also paid an extra for escalated shippingI had to contact them times to figure out what the delay was They stated that a part was on back order They did not refund me the extra delivery fee since they still did faster shipping and they didn't compensate me for the delay even though they were profiting off the funds I used to get the computerI didn't even get an apologize until I contacted them the second time Shortly after receiving my laptop on March 27th or 28th, the system went through and that is when the first issue happenedThe sound went out I called support and spent about an hour on the phone and they said there was nothing they
Somehow when I placed my order for PS4, your system generated two separate orders for the ***e item so I was sent two & charged for twoI only accepted one item, the other one was returned to sender, I didn't even accept the package from Fedex so I don't think it's at all acceptable I'm having to do all of this for someone I never even received All I want is a credit for the secondary item that was sent which you show has already returned to you & I don't have! & I want my current amount due for the 7th adjusted to the correct amount of $which is what I was told it would be monthly without the error on Dell's part I initially informed them of their error on 02/08/via email then again on 02/10/2016, I got an email response saying a case had been opened & I would be receiving a call, which never happened Spoke with [redacted] on 02/12, said he had submitted the case to have the credit applied & it would be done within days! He advised me he wou
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o
I tried to order one inch 4k tv from dell.com on black Friday of dell.com failed to load and by the time it did the website said I ordered tv's I tried to cancel of the orders and was unable to even after calling there customer service just hours laterthe packages didn't even ship for another weeki was told I would be able to return them though as soon as I got themhave been trying to return them now for over months still haven't gotten my money back from them much less compensated for spending over hours on the phone with themnever will I order another product of service from dell
The hard drive on my laptop has been replaced twice Once I replaced the drive, the touch pad on my laptop was determined faulty When I contacted Dell they insisted that I did not return the second drive because they can’t find it Now they are saying that they will not honor the warranty I extended the warranty for months When it was determined that the touch pad was faulty the customer service representative said at first that it wasn’t covered She called back and then said that they couldn’t find the faulty drive could not be found and that it needs to be in order to honor the warranty I don’t know what to bc I sent the drive back three weeks ago I bought a warranty and they will not fix the touch pad and the cursor jumps out of the fields making the laptop unusable Something is arye because while I had the drive the diagnostic options on [redacted] could not be used I went to [redacted] to diagnose the HD first When the touchpad went bad after the new drive was in
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I have been trying to reach customer service to purchase new computers but cannot get anyone to helpthe reps keep putting me back in the system for another agent and today it has happened for the last minutesI called yesterday and the same thing has happened and the beginning of the week they were supposed to email the info and that still has not happenedI asked to talk to a manager and they will not let me they just keep transferring me to another teller and you can hear them in the background laughing about it
We got a Latitude with a keyboard It gets hot when it's not being used and has a message of "No bootable device found." We contacted tech support who could not fix it I told them we wanted our money back for both the tablet and the keyboard and we would return the items to them at their cost I was given a phone number to call to get a refund on January 18, after pm EST which was at our days We never saw anywhere or was told that we only had days to get a refund Once I got the phone number, I tried multiple times to reach someone Nobody ever answered I finally got reached someone and they are saying it's too late for a refund I told them that was there fault for nobody ever answering the phoneThey sold us a bad tablet, we tried tech support, and now they are refusing our refund
I tried to order a laptop Inspiron on 11/22/for$plus $a for the price of a year service planDell proceeded to charge me $for the laptop and $DMI [redacted] Dell Higher EDUC chargeNone of who h were discussedI cancelled my orderI received the $back, but Dell has no record of the $chargeThe $charge indicates it was processed by DellSomeone at Dell is processing unauthorized charge in conjunction with laptop ordersThe withdrawal on my bank statement says Debit card purchase, DMI*Dell Higher EDUC, One Way Dell, [redacted] TX, 11/24/I did not authorized this and it's not on the invoice
Last complaint # [redacted] that was closed for some reason. Same problem again today for the second time sense it was returned to me. Computer screen went black, unable to turn it off without taking the back panel off, disconnecting the battery, pulling the memory, shorting out the two brass dots under the memory then putting it all back together again as I was instructed to do by one of their techs. Buy our computers and repair them yourself is a bad way to do business. It finally was sent to their repair shop after weeks of aggravation and that is apparently what they did there and sent it back to me stating it was a loose wire. The laptop hasn't left my desk or moved, so the loose wire story wasn't true. They contacted me twice to buy extra insurance instead of replacing the computer or returning my money. I feel their stringing me along until the one year of free repairs is up.
During an online chat with a Dell representative, I was described a certain laptop. The link he provided for me to purchase, however, was for a significantly lower quality laptop. I have had a lot of issues with the computer and then was convinced to purchase the Dell Tech Concierge plan for an additional fee. We have spent HOURS on the phone, replacing the operating system, many "updates" and most recently a physical replacement of the power supply and cord. During the service call, I complained to the technician that the computer was slow and often locked up while I was using it. He then showed me that I had a "bottom of the barrel" processor, and that would explain the slowness and lock up issues. I was shocked. That was NOT what I thought I had purchased. I have taken this issue to Dell and they contend that I had 30 days to apply for a refund, and since we are more than 30 days out, I cannot get any monetary relief. I feel like I was lied to -- classic bait and switch. N
I purchased software for my computer through Dell back in 2012. The software came pre-installed on the computer and no product key or software was given to me. Recently my hard drive failed and I need to have the product key to download the software from the Microsoft website. When I first spoke to Dell, they told me that I needed to purchase a new subscription of Microsoft Office. When I went to do that at [redacted] , the rep there told me that as long as I was downloading it on the same computer, I didn't need to purchase another copy since I already bought it from Dell. When I spoke to Microsoft, they told me the same exact thing. I bought this through Dell and they should provide me with the product key to download this. I spoke to another tech person at Dell and was told no, I need to buy it again. I asked to speak to supervisor who then told me I didn't need to buy it but that Dell had sent me the product key and that I activated it when I received the computer. So I called
On November 21, 2016 I purchased from www. Dell.com a Dell UltraSharp 24 Dual Monitor Bundle - U2412M with a stand MDS14 for an advertised price of $169.99. The total amount including tax and delivery was $184.01 which was immediately billed to my credit card. On the same day, I received an email from Dell that my order has been confirmed and that my Dell Purchase ID is [redacted] . Later in the day I received an email from Dell stating my order [redacted] has been shipped and provided a tacking number. Yesterday, November 25, [redacted] deliver the package. To my surprise and disappointment the delivery only included the Stand MDS14 and no monitors. I looked up Dell’s c
r and called them to inquire about the missing two monitors. The first customer representative listened to my inquiry, put me on hold and for some reason the line was disconnected. I then called again and got hold of another customer representative ( [redacted] ) who informed me the advertised price was
I order a new computer from Dell in April of The computer arrived and it never worked from Day After weeks of no computer and it crashing over and over they agreed to send me a new one They did and now its only months later and this one crashed too I spent over hours on the phone on Friday and they finally agreed to send me a new one Now, it's Tuesday and it hasn't arrived When I call I get put on hold for at least one hour and no one there speak English and I cannot understand what anyone is saying I repeatedly asked for a supervisor and there was not response the line was left open....for endless amounts of time Finally they told me that I needed to return the first computer in order to get this new one replaced I never received ANYTHING or any shipments in order to return the computer So once again, my UHAUL business has been without a computer for days! There customer service is the WORST I have ever encountered They cannot even tell me
purchased a loaded alienware laptop from Dell outletit was labeled brand new overstock or returned without being openedunit was said to be guaranteed free of damage and cosmetic flaws unit arrived and shipping box before opening was making a loud banging noise upon receiptI was not home to look at it until a month later but my grandfather a witness called me and said " [redacted] that Dell box is making a lot of noise as we carry it around the houseit makes a loud crashing noise and something slides around inside." it sounded like the laptop was being beat up and making crashing noises and maybe the LCD or item was broken and dislodgedI recorded a video of that here: [redacted] I opened the shipping box late October and was glad the LCD wasn't broke at leastI discovered the power supply was lose from its side packaging possibly from being dropped and knocking it out of place in shipment or at the factoryit had a foot of space to bang and smac
Do NOT buy a dellIt is not worth the hassle of dealing with customer and technical supportWithin days my lap top started randomly shutting offI spent hours with tech support trying to fix it over the phoneThen I sent it in using the shipping label they provided and they lost my laptop at the service depotI have spent at least hours trying to get an answer on where my lap top is and when I can expect it backIt is unbelievable! And they will not refund me or send me a new lap top but continue to demand I wait for them to locate itIt has been weeks and they still cannot find my laptop or give me a new laptopI am a college student and have to borrow friends lap tops to do work which is unacceptablePlease save yourself the hassle and do NOT buy dell!!
On August 13, I called to find a replacement screen for my Dell XPS Ultrabook (non-touch) that I had purchased in May I was told they no longer kept the part in stock, that it would have to come from another computer and the price would be $and I would have it by August 19, I was pressured by the sales associate into using my Dell Preferred Account, which I finally agreed to On August 20, I received an email from my Dell Preferred Account for my payment due, which I made on that date On August 23, I called asking where my order was I was told it had been placed on hold by hold by the Dell Preferred Account I explained that I had made a payment and that there had been enough credit to have covered this purchase I was told that the payment was okay now, and that it was in production I asked if I could change my shipping to overnight and was transferred to the Order Modification Department The woman I spoke with told me that it was
The Credit of $issue by Dell Customer Care on Mar, 3, , case# [redacted] has continue not been in Dell Finance AcceptanceOrder# [redacted] Two Deparments ' disagreement without communication to each other cause Customer to be their Victims I contacted both Department about times since February 2016, with so many thing , case# [redacted] - [redacted] ,they never be able to talk to each other (Dell Sale, Customer Care to Dell Finance) It is a strange CompanyCompletely broken communication among those Deparments This is the second compaint about themFirst one, they dishonor Dell Sale Promotion And now, They did not honor their own solution thanks, Tan Tran
When I received the product, I called Dell to initiate a return as I decided I did not want the product The product was unopened and unused at this time When I spoke with a Dell representative, instead of initiating the return, he offered me a partial refund of $for me to keep the product I agreed and proceeded to open the package and begin using the product Seven days later, I received an email from Dell stating that the representative was in error when he offered me $25, and thus, they were denying the partial refund By now, the product had been used by me, thinking I was getting the $refund, and no longer ready to return in an unused condition
I purchased a laptop from the [redacted] *** Bookstore on Aug My receipt states a year Dell warranty My laptop quit working about Jul so I contacted Dell Customer Care and I was told my warranty had been expired since Jun According to my receipt any reasonable person would believe the laptop should still be included under warranty until Jul I have spent hours and hours with Dell's customer care, technical support, accounts, and terms and agreement only to learn that the reason the laptop has an earlier warranty end date is because the [redacted] *** Bookstore is not an authorized dealer and therefore, Dell records the start of this warranty when they sold it to the [redacted] *** Bookstore The Bookstore has been unable to resolve this issue with Dell as of today So, I ended up with a month warranty versus what my receipt states as months (yr) This kind of business by Dell and the [redacted] **&nb
Hi, I bought my alienware computer through the dell / alienware website Every since I had this laptop I have had issues with the customer service, support and even getting the item on time I bought and paid for the laptop on Feb 21st I did not receive my laptop until March days after they received payment I also paid an extra for escalated shippingI had to contact them times to figure out what the delay was They stated that a part was on back order They did not refund me the extra delivery fee since they still did faster shipping and they didn't compensate me for the delay even though they were profiting off the funds I used to get the computerI didn't even get an apologize until I contacted them the second time Shortly after receiving my laptop on March 27th or 28th, the system went through and that is when the first issue happenedThe sound went out I called support and spent about an hour on the phone and they said there was nothing they
Somehow when I placed my order for PS4, your system generated two separate orders for the ***e item so I was sent two & charged for twoI only accepted one item, the other one was returned to sender, I didn't even accept the package from Fedex so I don't think it's at all acceptable I'm having to do all of this for someone I never even received All I want is a credit for the secondary item that was sent which you show has already returned to you & I don't have! & I want my current amount due for the 7th adjusted to the correct amount of $which is what I was told it would be monthly without the error on Dell's part I initially informed them of their error on 02/08/via email then again on 02/10/2016, I got an email response saying a case had been opened & I would be receiving a call, which never happened Spoke with [redacted] on 02/12, said he had submitted the case to have the credit applied & it would be done within days! He advised me he wou
I purchased a new Dell laptop on May 29, On December 1, 2018, I noticed that the computer, when plugged in, gave the message "plugged in, not charging." Upon calling Dell customer support, I was told that the DC power port was somehow damaged, and that the warranty did not cover wear and tear My computer almost never leaves my desk, and it stays plugged in 99% of the timeThere has been no damaged to the machine, and there is no visible damage to the port or the plug Upon reviewing my BIOS error log, I noticed that an error message stating a power problem began being logged less than a month after the original purchase date Dell claims that this error was in response to a non-OEM charger being usedThe only charger I've ever had that actually fits the computer is the one which was provided with the computer In short, I have logged error messages supporting a claim of a manufacturing defect in my still-under-warranty Dell computer, and Dell will not honor their o
I tried to order one inch 4k tv from dell.com on black Friday of dell.com failed to load and by the time it did the website said I ordered tv's I tried to cancel of the orders and was unable to even after calling there customer service just hours laterthe packages didn't even ship for another weeki was told I would be able to return them though as soon as I got themhave been trying to return them now for over months still haven't gotten my money back from them much less compensated for spending over hours on the phone with themnever will I order another product of service from dell
The hard drive on my laptop has been replaced twice Once I replaced the drive, the touch pad on my laptop was determined faulty When I contacted Dell they insisted that I did not return the second drive because they can’t find it Now they are saying that they will not honor the warranty I extended the warranty for months When it was determined that the touch pad was faulty the customer service representative said at first that it wasn’t covered She called back and then said that they couldn’t find the faulty drive could not be found and that it needs to be in order to honor the warranty I don’t know what to bc I sent the drive back three weeks ago I bought a warranty and they will not fix the touch pad and the cursor jumps out of the fields making the laptop unusable Something is arye because while I had the drive the diagnostic options on [redacted] could not be used I went to [redacted] to diagnose the HD first When the touchpad went bad after the new drive was in
I was looking around for a 2-in-laptop with an ACTIVE DIGITIZER so I could take notes with it instead of carrying around paper notebooks in schoolThe whole point in getting a 2-in-was for that reason I found Dell Inspirons to be intriguing so I contacted Dell support to get more information and the product specsI was told at least 5-times by different customer support agents that this computer could 100% use ACTIVE STYLUSESI asked if they were sure and they assured me to just buy it and I would no longer have to question them I bought the Dell Inspiron i7359-from Microsoft.com for 750$I got the computer and tried to use the ACTIVE STYLUS that I had, but it wouldn't workI contacted Dell support and again 3-more support agents assured me it is compatible and I just needed to purchase a new ACTIVE STYLUS from DellI bought the Dell Active Stylus directly from Dell.comI then received that product and still it didn't workI contacted support again and was
I have been trying to reach customer service to purchase new computers but cannot get anyone to helpthe reps keep putting me back in the system for another agent and today it has happened for the last minutesI called yesterday and the same thing has happened and the beginning of the week they were supposed to email the info and that still has not happenedI asked to talk to a manager and they will not let me they just keep transferring me to another teller and you can hear them in the background laughing about it