Summary: 11/- Received $rewards credit from Dell for registering new product on 11/ 11/- Made purchase of RAM from Dell website, item# AQty:@ Used $rewards and paid remainder via debit card 11/- Noticed price decrease on RAM from to Order had not shipped yet Called Dell resolution team (Service request [redacted] ) to request $credit for price difference Dell agent [redacted] refusedOnly willing to refund $ I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost 11/- Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped He requested a stop shipment from *** I replied asking him why he would do that instead of just giving me the $dollar refund He did not respond Charge appears on my Wells Fargo account 12/- Contact Dell via email with everything that has happenedAutoreply promises resolution within business
I placed an order (order #: [redacted] ) on dell outlet website for a "new" xps 2-in-laptop It was listed as new so I was assuming it is new However, when I received my item it was not packed like what I would expect for new laptopTherefore, I sent an email to CSR to tell me the condition of my laptopI was told it was certified refurbishedI confirmed this again by chatting with a CSR I don't understand how this can happen as it was listed as new, and this is the second order I have encountered the same problem I it a practice that Dell lists a new item but ship out a refurbished one?
I called into the call center because the mouse for my computer stopped workingI have only had this computer since March/April of so, it is well under the warrantyWhen I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thingHe proceeded to retain the fact it was wear and tear and I told him there was no wayI told him that I would be contacting the Revdex.comHe put me on hold and then hung up the phoneSo, I called back again to get hung up on againAt that point I was not wasting my time with the customer service repsThey were extremely unprofessional hanging up on a customer and that is completely uncalled forI gave both of them my CBR information and neither has called me backI waited a week for them to do so, before I filed this complaint
Hello I purchased an Alienware Ron February 9th, I signed up for the dell financial services and my initial delivery date was estimated between February 20th- 28thOn the 27th I noticed that my computer had not shipped an there was no update on my orderI contacted the customer support and began to get a run around of why there was a delayI spoke with several departmentsThe main department I spoke with was the order modification department and they told me there was a quality control issue, but it was resolved on the 25th and my order would be completed and shipped within the first week of MarchMy account updated an my new estimated delivery date is now March 13thI spoke with the order modification department again on March 10th since there were no updates on my orderI was then told that there was still the same original problem with my laptop that previously was told was resolved and they said they could not update me with a possible delivery timeI login to my ac
I paid $for a extended year warranty on a dell printer I bought on July 14, I bought it new with my visa cardAt the time of purchase they told me the printer had a one year warranty, because of that I bought an extra three year warranty policy because they kept sending me refurbished printers that I had to return to them for a replacement because the printer did not copy properlyThey never did send me a new printer only refurbished onesNow, they will not honor their warrantyAt the time I purchased the three year warranty the representative told me it would be good from until Maybe the rephad trouble adding but this is this policy by their own reasoning should have lasted at least until July 14, Please help!
I purchased a new Dell laptop from their website and it just arrived The AC adapter does not fit in to the jack I called warranty support and they did not have the service tag number or any of my informationI was transferred to three different departments and was told that my information was not in the system and to call back later I have spent hundreds of dollars and have a defective product with no apparent way to get it resolved
I purchased two Inspiron convertibles for my children, as starter computers Both computers were advertised as Windows compatible Both became unusable after upgrading to the free Windows Upgrade roll-out I now had two $paper weights, as my children would not use them due to glitching and poor performance They could not even stream YouTube without locking up I called Dell and asked if I could return them towards an upgrade, but they insisted that it was a software problem and not a hardware issue Even though Dell is the system integrator building the hardware and installing the operating system (software), they will proclaim that they are not responsible for software issues and direct you to Microsoft They claimed that they only marked the laptops as Windows compatible because Microsoft required them to do so and that they were not responsible if the machines did not have enough memory and storage to upgrade to Win The Dell representatives were rude, argumentative, combative, and demeaning on the phone They proclaim to only be responsible for the hardware portion of the PC So, they don't support the integrated end product that they sell I guess the message is to buy from a company store that builds hardware and software and supports both
Dell Command update prompted my system for a BIOS update, upon searching their site to update gradually to the newest bios update (*updated to A08) My system halted and crashed Upon calling Dell customer support and speaking with [redacted] in India - he refused to assist in fixing my computer This was an issue that Dell created with the BIOS update
I had purchased a defective product from DELL Pixels were dead on the monitor ( [redacted] ) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
I purchased an Alienware laptop from Dell, with the service tag of [redacted] I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition
I bought a $Dell gift card some time agoBut whenever I used it to place an order at Dell.com, the order was canceledThere is no way I can use the $gift cardI would like Dell to refund me for the gift card value if they don't let customer use it at all
On October 10th, my computer screen shut off and crackedThe computer was never dropped nor has it ever been mistreatedThe fact that computer screen shut off shows that there is obviously some internal issue, possibly overheating or some other issueI contacted customer support immediatelyI was contacted by mail and was told it was not covered because my computer was out of warrantyI purchased my computer on 04/21/which they said they had no record of and had to "obtain my information" because it was not on file, even though I registered my computer the day I bought it! I also registered my computer with DellI was told that my computer was not under warranty and the Dell warranty department told me that I had to pay for the repair but couldn't tell me any information because the person who could tell me was not workingThe issue with the computer is obviously internalThe agent argued with me and said that if it was a problem with the computer there would have bee
I placed an order with your company for almost $500,worth of hardware on January 17th you received the fundsI am not even sure how this happens where you cancel the order but you said you could not fulfill the order and cancelled on Feb 7thSupposedly the manufactured cancelled because they could not fulfill yet I am still receiving this exact hardware from the exact manufacturer thru other companiesOn Wednesday you said I would receive the funds back into my account that day or Thursday at the latestI was informed our order was cancelled Wednesday after you held our capital for weeks causing damagesThis whole situation I have never encountered before and feels like fraud on your behalf.This is ludicrousOn top of that my sales rep has not passed me to his manager and he finally did on Friday and she did not even have the courtesy to respond and now is he out of officeThis is one of the most ridiculous business affairs I have ever dealt withHolding over 500,dol
Hello, I bought a brand new Dell XPS desktop computer on September 18, It didn’t work out of the boxThe computer was under warranty, of course, since it was brand newDell sent a technician to replace the motherboard, but the computer still didn't workThey sent a second technician to replace the power supply, processor, and moreThe computer once again will not workAt this point, I have invested four hours of my time -- time I had to take off work to accommodate their technicians -- to the problem Instead of sending the computer to Dell for a lengthy analysis and repair, the customer service representative and I agreed on a replacement computerDell was to send me a new computer to replace the computer that would not work as soon as I unboxed itHere's the real catch: the computer has been "back logged," and I will not receive the replacement computer until November 5, That's almost seven weeks after I contacted Dell about the broken computer Emails
since Feb of 17 I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they said to sent it in, which I did, they removed windows 10 and replaced with windows 8 ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again. I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
I recently bought a laptop computer from Dell and recently discovered the USB ports will only read license files and micekeyboards and will not read a USB jump drive or external hard drive. I call the service center on July 8 2017. One of their technicians spent over 3 hours trying to repair the USB ports and now the system will not work. We tried restoring the operating system from a restore point which failed. He did not have me make a recovery disk for the computer before he started working on things. My computer is now inoperable and will not boot. The gentlemen sent me an internet link via email to download a new operating system. After borrowing a family member's computer to download the files the download froze at 4GB of 6.38GB. I have been trying to download this for over 24 hours now and have been unsuccessful. I was told that there was a USB being shipped to me one-day shipping on Saturday but will not arrive until Tuesday. I called later and spoke with another gentl
Summary: 11/- Received $rewards credit from Dell for registering new product on 11/ 11/- Made purchase of RAM from Dell website, item# AQty:@ Used $rewards and paid remainder via debit card 11/- Noticed price decrease on RAM from to Order had not shipped yet Called Dell resolution team (Service request [redacted] ) to request $credit for price difference Dell agent [redacted] refusedOnly willing to refund $ I asked if he could cancel my order, refund my payment and I would just reorder the same thing at the lower cost 11/- Received email from [redacted] saying that he failed to cancel my order in time, and it was shipped He requested a stop shipment from *** I replied asking him why he would do that instead of just giving me the $dollar refund He did not respond Charge appears on my Wells Fargo account 12/- Contact Dell via email with everything that has happenedAutoreply promises resolution within business
I placed an order (order #: [redacted] ) on dell outlet website for a "new" xps 2-in-laptop It was listed as new so I was assuming it is new However, when I received my item it was not packed like what I would expect for new laptopTherefore, I sent an email to CSR to tell me the condition of my laptopI was told it was certified refurbishedI confirmed this again by chatting with a CSR I don't understand how this can happen as it was listed as new, and this is the second order I have encountered the same problem I it a practice that Dell lists a new item but ship out a refurbished one?
I called into the call center because the mouse for my computer stopped workingI have only had this computer since March/April of so, it is well under the warrantyWhen I called about it the rep told me that it was due to wear and tear and I asked how could it be wear and tear when I never even had the chance to change the batteries in the thingHe proceeded to retain the fact it was wear and tear and I told him there was no wayI told him that I would be contacting the Revdex.comHe put me on hold and then hung up the phoneSo, I called back again to get hung up on againAt that point I was not wasting my time with the customer service repsThey were extremely unprofessional hanging up on a customer and that is completely uncalled forI gave both of them my CBR information and neither has called me backI waited a week for them to do so, before I filed this complaint
Hello I purchased an Alienware Ron February 9th, I signed up for the dell financial services and my initial delivery date was estimated between February 20th- 28thOn the 27th I noticed that my computer had not shipped an there was no update on my orderI contacted the customer support and began to get a run around of why there was a delayI spoke with several departmentsThe main department I spoke with was the order modification department and they told me there was a quality control issue, but it was resolved on the 25th and my order would be completed and shipped within the first week of MarchMy account updated an my new estimated delivery date is now March 13thI spoke with the order modification department again on March 10th since there were no updates on my orderI was then told that there was still the same original problem with my laptop that previously was told was resolved and they said they could not update me with a possible delivery timeI login to my ac
I paid $for a extended year warranty on a dell printer I bought on July 14, I bought it new with my visa cardAt the time of purchase they told me the printer had a one year warranty, because of that I bought an extra three year warranty policy because they kept sending me refurbished printers that I had to return to them for a replacement because the printer did not copy properlyThey never did send me a new printer only refurbished onesNow, they will not honor their warrantyAt the time I purchased the three year warranty the representative told me it would be good from until Maybe the rephad trouble adding but this is this policy by their own reasoning should have lasted at least until July 14, Please help!
I purchased a new Dell laptop from their website and it just arrived The AC adapter does not fit in to the jack I called warranty support and they did not have the service tag number or any of my informationI was transferred to three different departments and was told that my information was not in the system and to call back later I have spent hundreds of dollars and have a defective product with no apparent way to get it resolved
I purchased two Inspiron convertibles for my children, as starter computers Both computers were advertised as Windows compatible Both became unusable after upgrading to the free Windows Upgrade roll-out I now had two $paper weights, as my children would not use them due to glitching and poor performance They could not even stream YouTube without locking up I called Dell and asked if I could return them towards an upgrade, but they insisted that it was a software problem and not a hardware issue Even though Dell is the system integrator building the hardware and installing the operating system (software), they will proclaim that they are not responsible for software issues and direct you to Microsoft They claimed that they only marked the laptops as Windows compatible because Microsoft required them to do so and that they were not responsible if the machines did not have enough memory and storage to upgrade to Win The Dell representatives were rude, argumentative, combative, and demeaning on the phone They proclaim to only be responsible for the hardware portion of the PC So, they don't support the integrated end product that they sell I guess the message is to buy from a company store that builds hardware and software and supports both
I bought a PSPro at Dell literally hours ago for $ and can't get anyone to do a pricematch to [redacted] which is selling it for $
Dell Command update prompted my system for a BIOS update, upon searching their site to update gradually to the newest bios update (*updated to A08) My system halted and crashed Upon calling Dell customer support and speaking with [redacted] in India - he refused to assist in fixing my computer This was an issue that Dell created with the BIOS update
I had purchased a defective product from DELL Pixels were dead on the monitor ( [redacted] ) After calling and receiving a "new" monitor, they sent me a refurbished item It has light scratches on the screen, the pivot point is much looser than the original one I purchased because of previous use, and they sent the incorrect cable To top it off, a customer service employee told me it's a new item that they opened it to make sure everything worked correctly so they had to label it as refurbished This was a complete lie
Order # [redacted] was cancel without reason, without notice
I placed an order with Dell for Inspiron laptops and my bank wired transfer the funds to a Dell bank account for delivery of of the laptopsHowever, several days have gone by and the salesman dodges my calls and the so-called care team has been a nightmare to deal withThe computers were purchased with FEMA funds for relief services thru a nonprofit organization assisting post-hurricane Maria victims and we need to contact Dell folks in Austin who can give us straight answers to our questionsIt has been frustrating dealing with the outsourced folks who seem to be giving us a run around and we feel we have been scammed and we want to contact the right people at Dell who can help us sort out what happened
I purchased an Alienware laptop from Dell, with the service tag of [redacted] I purchased the model that they had advertised as being a 'Limited Edition OLED' Alienware 13, referring to the new OLED display technologyOnly a little over a month after purchasing this laptop a brand new Alienware laptop released, featuring an OLED displayThis made the advertisement of it being limited edition a lie, I would have waited for the new version had I known that this version wasn't going to actually be limited edition
I bought a $Dell gift card some time agoBut whenever I used it to place an order at Dell.com, the order was canceledThere is no way I can use the $gift cardI would like Dell to refund me for the gift card value if they don't let customer use it at all
On October 10th, my computer screen shut off and crackedThe computer was never dropped nor has it ever been mistreatedThe fact that computer screen shut off shows that there is obviously some internal issue, possibly overheating or some other issueI contacted customer support immediatelyI was contacted by mail and was told it was not covered because my computer was out of warrantyI purchased my computer on 04/21/which they said they had no record of and had to "obtain my information" because it was not on file, even though I registered my computer the day I bought it! I also registered my computer with DellI was told that my computer was not under warranty and the Dell warranty department told me that I had to pay for the repair but couldn't tell me any information because the person who could tell me was not workingThe issue with the computer is obviously internalThe agent argued with me and said that if it was a problem with the computer there would have bee
I placed an order with your company for almost $500,worth of hardware on January 17th you received the fundsI am not even sure how this happens where you cancel the order but you said you could not fulfill the order and cancelled on Feb 7thSupposedly the manufactured cancelled because they could not fulfill yet I am still receiving this exact hardware from the exact manufacturer thru other companiesOn Wednesday you said I would receive the funds back into my account that day or Thursday at the latestI was informed our order was cancelled Wednesday after you held our capital for weeks causing damagesThis whole situation I have never encountered before and feels like fraud on your behalf.This is ludicrousOn top of that my sales rep has not passed me to his manager and he finally did on Friday and she did not even have the courtesy to respond and now is he out of officeThis is one of the most ridiculous business affairs I have ever dealt withHolding over 500,dol
Hello, I bought a brand new Dell XPS desktop computer on September 18, It didn’t work out of the boxThe computer was under warranty, of course, since it was brand newDell sent a technician to replace the motherboard, but the computer still didn't workThey sent a second technician to replace the power supply, processor, and moreThe computer once again will not workAt this point, I have invested four hours of my time -- time I had to take off work to accommodate their technicians -- to the problem Instead of sending the computer to Dell for a lengthy analysis and repair, the customer service representative and I agreed on a replacement computerDell was to send me a new computer to replace the computer that would not work as soon as I unboxed itHere's the real catch: the computer has been "back logged," and I will not receive the replacement computer until November 5, That's almost seven weeks after I contacted Dell about the broken computer Emails
since Feb of 17 I have been having problems with the computer being very slow and freezing, several attempts by dell service to repair it, and finally they said to sent it in, which I did, they removed windows 10 and replaced with windows 8 ( I wouldn't care if it worked) well the computer came back with the same problems it went out with, and now they want to start on line repair again. I have spent so many hours with this, and now they are giving me a whole day to wait for them to call and remotely repair (ha ha)
I recently bought a laptop computer from Dell and recently discovered the USB ports will only read license files and micekeyboards and will not read a USB jump drive or external hard drive. I call the service center on July 8 2017. One of their technicians spent over 3 hours trying to repair the USB ports and now the system will not work. We tried restoring the operating system from a restore point which failed. He did not have me make a recovery disk for the computer before he started working on things. My computer is now inoperable and will not boot. The gentlemen sent me an internet link via email to download a new operating system. After borrowing a family member's computer to download the files the download froze at 4GB of 6.38GB. I have been trying to download this for over 24 hours now and have been unsuccessful. I was told that there was a USB being shipped to me one-day shipping on Saturday but will not arrive until Tuesday. I called later and spoke with another gentl
Dell can't deliver as simple software package They have yet to deliver my purchase