Hello, I ordered two expensive servers from Dell on 30 September. Through a series of delays (all that Dell is responsible for), these servers were not delivered until 2 November and 5 November respectively. Upon ultimate delivery, both servers were sent to an address that was not where I needed the servers to go. I am a diplomat overseas and had requested for the packages to be shipped to a DPO. Dell initially shipped the packages with a lithium ion sticker, despite no lithium ion material inside (which caused the packages to get rejected. Then Dell shipped one package via a courier that could not ship to a DPO. One server I was able to return via their standard process. Dell claims that the second server was outside of their return policy -- 30 days from the invoice date vs. date of arrival. Because shipping took longer that 30 days [ordered on 30 Sep and delivered on 5 November], effectively it could not be returned. I explained this to a representative immediate
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer". I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the coupon. The system said it was not valid. So I called customer support and was told that the 10% off was only on Dell brand products.... this made me stop and think because over HALF the products they advertised on the flyer were not Dell brand. Entirely false advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or not. Worst customer service i've seen in a long time. You expect this kind of thing from like Walmart but this was just terrible. I got better service from [redacted] and they aren't nearly as successful as Dell.
I ordered an item from Dell on 4 Jan. The order was cancelled by Dell, but never refunded. I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-48 hours. I've been waiting for four weeks. Now I'm paying interest on these items.
Unable to get them to resolve poor performance of my Dell inspironI have over saved emails with tech support, I've had troubleshooting calls with them as well as troubleshooting session on my own based on their instructionsThey have also missed other promised phone calls Each time, they seem to think that the problem is solved while the underlying symptoms persistI believe they are just 'running diwn the clock' waiting for my warranty to run out I realize that this is a difficult situation to troubleshoot but they have repeatedly rebuffed my request to let me send it back to them for a thorough investigationI have tried to make my request understood - perhaps it is a lack of clarity but that's no excuseI have - now twice - reset the machine to factory specs which means I had to rebuild and restore ALL the data and appsThey suggested I do that again but I think that is not reasonable
I purchased a laptop from Dell in October It arrived with a faulty screen and I processed an exchange, which arrived later in November I was [redacted] by the [redacted] on November and brought the laptop with me while in Germany preparing to be [redacted] to a forward location the laptop died I called Dell to get a warranty technician to come fix it before I left, but Dell refused to honor the warranty (even though I purchased a premium warranty with the laptop) because I had purchased the laptop in America I told them I was [redacted] and they told me they couldn't help I requested a refund be initiated and sent the laptop to my wife, who then sent it back to dell Dell received the laptop on January 3rd and notified me that the refund was processed and issued on the 13th of January I have yet to receive any credit to my account dell says to expect credit within days, but the credit has been issued according to them, but not received by me Order number
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (crs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
I ordered a Dell laptop through the Employee Purchase Program with my employerThe laptop arrived with the wrong powercord so I've been unable to use the laptopI even bought their year warranty for hardware & software which are different warranties according to Dell I recieved the laptop in November & didn't have internet yet, I opened it in December when I set up internet serviceI called Dell, but I was on a leave from work so I didn't have access to my employers employee purchase department I've been promosed the cord by Dell representatives but it never arrives then I pulled up the Service number she gave me & someone cancelled itI mean if they don't stand by their product at least replace it under my warranty but they WON'T! I've puchased several computers from Dell - I've never had a GREAT experience with their service department but it's never been this bad At first I just wanted the cord but Dell has been so horrible to deal with I don't want their
I ordered a PC from Dell or 12/and paid for expedite shippingThey then shipped it to the wrong address a place I have not lived in years and shouldn't even be on recordI asked them to please ship it to the correct address and didn't even ask about refunding my expedite fees as obviously this is anything but expeditedThey agreedA week later they then write me to tell me they are not going to ship it to me I need to call them to have them ship it again (This being 12/for an xmas present)They are of course not taking phone calls for me to do this and it wouldn't matter as it now can't be here on time
- On March 29, I ordered Dell Precision MWorkstation - April 12, I received a wrong one (configurations different from the one I ordered & paid for)I contacted the customer service, they advised that it'd be easier if I just returned the machine, get refunded, and then order a new one - April 13, I shipped the workstation back to Dell - April 17, they claimed they issued a full refund to my accounts ($1,back to my CC & $1,to my Dell Preferred Account) - All what I got was $1,to my Dell Preferred Account - More than month & a half till May & after tens of phone calls & millions of hours waiting on hold, I finally got $1,back to my CC, & they told me sorry it was an internal mistake! - Today July (months), they still owe me $to my Dell Preferred Account, during those three months I literally tried everything (e-mails, mails, phone calls, messages on social media.....etc.), sorry we already submitt
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
Hello, I want to complain about dall company, posting information on website, they say new alienware laptop's video card is all with OC suffix, meaning that is overclocking video card, but, I bought it home and test ,I found there was no overclocking,.So I ask customer service then customer reply company does not support overclocking if customer overclocking will not be in warranty If you need complete dialogue records, I can provide themI conclude that customer service admits that newer laptops and older laptops are using identical video cardsBut they added a bit of OC behind the same video card to show customer ,but it is as same as the one without OC,they just added OC.I feel that is cheating customer .And they do not support overclock (OC) ,why they sell a general video card with OC end?
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
I ordered an Alienware laptop from Dell on 12/11/as a gift for my spouseThe model I ordered was supposed to come with an nvidia 8GB graphics card, which I have order confirmations to proveUntil recently, I did not realize that I was sent an inferior model of the computer with an nvidia 6GB graphics card installedThis either occurred with the initial order fulfilment, or when I had to send the laptop in for warranty repair due to the motherboard failing within the first month of useI have notified Dell customer support of this and they are unwilling to rectify the situation as the device is now out of warrantyThis is not a warranty issue though, as I was sent the wrong product which is both inferior, and less expensive Additionally, I am not the only person this was done to within the same time frame of orderingPlease see additional reference links belowThese stories lead me to believe that Dell/Alienware knowingly shipped inferior components in order to
My computer is just over a year oldI have sent it off twice in a row now to the repair center & each time it has come back worse off then when I sent itThis last time it came back & half my keyboard doesn't workHow does that even pass inspection? I couldn't even register it unless I used the onscreen keyboardAfter hours of customer service agents I got assigned to [redacted] [redacted] He was reasonable at first & wanted me to at least see if I could use my onscreen keyboard & see if the rest of my computer was working okIt took me a week to get back to him due to work/SchoolHe wouldn't respond to any of my emails after weeks so I called himHe told me he had closed my case & that my not getting back to him was unacceptable behaviorAfter being rude & in my opinion a bully to Women he said as a one time courtesy he would schedule a tech to come out to my place & fix itLong story short I was in School & my Husband was at home for the apptbut
WorstWorstWorst customer service If you buy a computer and have regular warranty service, good luckAll of their customer service is routed through somewhere in India and they could give two flips about anything you need I've been given attitude, charged a service fee for just talking to someone, hung up on and been routed purposely in a circle so that I would hang up out of frustration There was one issue where I was lucky enough to have an agent in the Philipines who had to stay on the phone with me to call the jerks in Dell's India technical support team to get a refund on a serviceHe had to literally hand hold me through the experience to get it escalated to a managerWhen I tried to do it myself I got hung up on AwfulWhen I had an Apple computer, I knew that the customer service was in the US and probably in Cupertino, CAI could at least have a familiar conversation It put a very sour taste in my mouthI upgraded to Premier Plus Coverage with Dell but after my initial experience I wonder aloud what the value of such a premium really means If I could I would probably buy an apple again PS: This is my first PC in a decadeI had read about their XPSWonderful CPUTerrible service standing behind it PS2: I'm not some hateful right wing nutI'm super liberalThe experience has made me hate Indian based customer service
I made a purchase on DELL.com with order number [redacted] with two day shippingIt shows on their order page the mer***dise was in stock and would be shipped on 10/09/17, but the mer***dise was actually shipped on 10/10/which is a full day late, I confirmed with DELL Chat Support Agent that the product was to be delivered on 10/11/I have been constantly tracking the package for two days, and I see absolutely no signs of the package moving at allI returned to Dell Chat Support, and the agents "assured" me the package would be delivered on 10/11/It is now the end of the day on 10/11/17, and the tracking status still shows the package has not even moved a single bit at allAs of now I have not received the mer***dise as promisedNow I am very concerned if DELL actually shipped out my mer***dise, and that the agents were trying to deceive me into believing the mer***dise would arrive at allDELL still took away my money, and this constitutes fraud if I do not receive
New Dell Inspiron laptop overheated (in the EXTREME), battery melted down, completely crashed 9/14/losing my documents, failed to power up again/completely deadSent for unsuccessful repairs under warrantyDuring 2nd repair, Dell Repair Depo did new damage to the hardware ,rendering laptop unusable3rd 11/12/failed repair attempt by hr remote control session, followed by more weeks of emails and phone callsAs of 11/29/Dell is unable to follow through on their offer of a 4th repair attempt because necessary part is unavailable Loss of use starting June 2018, continuing with Sept complete laptop meltdown, now coupled with additional damage done by Dell itself during a negligent repair on Nov7, 2018, and still no resolution Advanced Resolution Group resolver Ms [redacted] going in circles and her misstatement of key facts unhelpful Requesting Revdex.com assistance with either NEW laptop replacement or full refund of purchase priceContinued communication with s
I purchased all in one computers from this company a couple of years agoRecently I had a message that my computers were eligible for a windows upgradeAfter the upgrade my entire system was failing because dell did not upgrade the drivers, specifically the video drivers for my systemMy system is a Vostro 360, with an iprocessor and 4gb ram, not some out of date computerSo now I am unable to do a system restore, and when asking well to send me the iso of my windows, that I paid for when I purchased the computer they are making me buy a discLong story short, the company now out sources their customer support to some 3rd world country, where people like Ahmed Singh, a supervisor that I had the unfortunate luck of dealing with last week provide terrible at customer serviceHe would rather cost the company future customers like myself, then help me get my computer back up and running so that I can continue to operate my businessTo say the least, I will no longer recommend dell to any one, and definitely switch to another manufacturer in the futureTo think a family owned, private company is this careless and greedy
When placing my order I received an error and that my order was not placedI reordered the computer, and in weeks I received computersIt was the holidays so I waited until after Christmas to call and return the unwanted computer In January I spoke with a chat agent and they issued the returnI was out of town and did mail back the items before I left The chat with Dell I was not told that there is a time frame that the items need to be returned- so I was in no hurryI have a copy of the chat to prove itThe only time restriction was that the label will expire in days, so I printed it right awayI have tried to chat with dell, and was on hold or hung up on once they asked it it was a purchase or return I have been on the phone and chat since am and its now 1:pm and my calls keep getting transferredI have asked to speak with a manager and then I have to go through the whole things over again I just want to speak with a managerIt should not be so difficul
Hello, I ordered two expensive servers from Dell on 30 September. Through a series of delays (all that Dell is responsible for), these servers were not delivered until 2 November and 5 November respectively. Upon ultimate delivery, both servers were sent to an address that was not where I needed the servers to go. I am a diplomat overseas and had requested for the packages to be shipped to a DPO. Dell initially shipped the packages with a lithium ion sticker, despite no lithium ion material inside (which caused the packages to get rejected. Then Dell shipped one package via a courier that could not ship to a DPO. One server I was able to return via their standard process. Dell claims that the second server was outside of their return policy -- 30 days from the invoice date vs. date of arrival. Because shipping took longer that 30 days [ordered on 30 Sep and delivered on 5 November], effectively it could not be returned. I explained this to a representative immediate
Dell sent me a flyer in the mail advertising an extra 10% off my purchase for being a "loyal customer". I went on their website and put a Nintendo switch in my cart (which is advertised in the very center of the flyer) and tried to apply the coupon. The system said it was not valid. So I called customer support and was told that the 10% off was only on Dell brand products.... this made me stop and think because over HALF the products they advertised on the flyer were not Dell brand. Entirely false advertising and they were very unhelpful and didn't care one way or another whether I purchased with them or not. Worst customer service i've seen in a long time. You expect this kind of thing from like Walmart but this was just terrible. I got better service from [redacted] and they aren't nearly as successful as Dell.
I ordered an item from Dell on 4 Jan. The order was cancelled by Dell, but never refunded. I've contacted Dell multiple times about the refund, but they keep telling me to wait 24-48 hours. I've been waiting for four weeks. Now I'm paying interest on these items.
Unable to get them to resolve poor performance of my Dell inspironI have over saved emails with tech support, I've had troubleshooting calls with them as well as troubleshooting session on my own based on their instructionsThey have also missed other promised phone calls Each time, they seem to think that the problem is solved while the underlying symptoms persistI believe they are just 'running diwn the clock' waiting for my warranty to run out I realize that this is a difficult situation to troubleshoot but they have repeatedly rebuffed my request to let me send it back to them for a thorough investigationI have tried to make my request understood - perhaps it is a lack of clarity but that's no excuseI have - now twice - reset the machine to factory specs which means I had to rebuild and restore ALL the data and appsThey suggested I do that again but I think that is not reasonable
I purchased a laptop from Dell in October It arrived with a faulty screen and I processed an exchange, which arrived later in November I was [redacted] by the [redacted] on November and brought the laptop with me while in Germany preparing to be [redacted] to a forward location the laptop died I called Dell to get a warranty technician to come fix it before I left, but Dell refused to honor the warranty (even though I purchased a premium warranty with the laptop) because I had purchased the laptop in America I told them I was [redacted] and they told me they couldn't help I requested a refund be initiated and sent the laptop to my wife, who then sent it back to dell Dell received the laptop on January 3rd and notified me that the refund was processed and issued on the 13th of January I have yet to receive any credit to my account dell says to expect credit within days, but the credit has been issued according to them, but not received by me Order number
I purchased a Dell XPS laptop on Nov 13, I am customer # [redacted] I ordered for $premium support on Nov 25, to get data transferred from my old PC to the new laptop The service was delivered but the new laptop had a bad operating system and had to be returned I received a replacement laptop from Dell I had to purchase for $again premium support to have the data transferred once again from old PC to new laptop I asked Dell to credit me for the $since I felt I should not have to pay twice when the 1st laptop had a bad operating system They tell me I am past the day window to receive a credit I spoke with [redacted] a supervisor at the El Salvador office (ID# [redacted] ) He says there is nothing he can do at this point It was impossible for me to keep track of all the emails from Dell as they have confusing numbers on them (c
rs, invoice numbers, and purchase IDs) I have had a terrible time with this purchase, starting with receiving
I ordered a Dell laptop through the Employee Purchase Program with my employerThe laptop arrived with the wrong powercord so I've been unable to use the laptopI even bought their year warranty for hardware & software which are different warranties according to Dell I recieved the laptop in November & didn't have internet yet, I opened it in December when I set up internet serviceI called Dell, but I was on a leave from work so I didn't have access to my employers employee purchase department I've been promosed the cord by Dell representatives but it never arrives then I pulled up the Service number she gave me & someone cancelled itI mean if they don't stand by their product at least replace it under my warranty but they WON'T! I've puchased several computers from Dell - I've never had a GREAT experience with their service department but it's never been this bad At first I just wanted the cord but Dell has been so horrible to deal with I don't want their
I ordered a PC from Dell or 12/and paid for expedite shippingThey then shipped it to the wrong address a place I have not lived in years and shouldn't even be on recordI asked them to please ship it to the correct address and didn't even ask about refunding my expedite fees as obviously this is anything but expeditedThey agreedA week later they then write me to tell me they are not going to ship it to me I need to call them to have them ship it again (This being 12/for an xmas present)They are of course not taking phone calls for me to do this and it wouldn't matter as it now can't be here on time
- On March 29, I ordered Dell Precision MWorkstation - April 12, I received a wrong one (configurations different from the one I ordered & paid for)I contacted the customer service, they advised that it'd be easier if I just returned the machine, get refunded, and then order a new one - April 13, I shipped the workstation back to Dell - April 17, they claimed they issued a full refund to my accounts ($1,back to my CC & $1,to my Dell Preferred Account) - All what I got was $1,to my Dell Preferred Account - More than month & a half till May & after tens of phone calls & millions of hours waiting on hold, I finally got $1,back to my CC, & they told me sorry it was an internal mistake! - Today July (months), they still owe me $to my Dell Preferred Account, during those three months I literally tried everything (e-mails, mails, phone calls, messages on social media.....etc.), sorry we already submitt
Dell will not honor the poor quality craftsmanship of their repair that has gone bad days after they supposedly fixed itI believe the technician either did not do his job well purposely or coincidentally that it was days prior to warranty expires and the warranty work is only good for days so it appears I was bait and switched with shoddy repairs to fraudulently stiff me with a black screen computer which was the sane issue they supposedly fixed!??
My daughter's Dell Inspiron (5547) laptop has a hinge that broke looseIt's an obvious design defect since she never dropped it and the hinge started to buckle a year ago (within a year of purchase)This laptop gets minimal use and never leaves her bedroomI searched the computer website forums and Dell's own community forum website and have found this is an extremely common complaint with this laptop modelThere are actually hundreds of these complaints and YouTube videos showing how to replace the hinge and frameThe cost at a local store is over $and Dell would charge the same or more.There should have been a recall since everyone has complained of the exact same hinge on the right coming looseDell refuses to fix the problem without a charge and claims they have a "hinge" policyThe fact that they have a "hinge policy" and they only cover the hardware for a year tells me that they are very aware of this design defect and will not own up to it and offer their cust
Hello, I want to complain about dall company, posting information on website, they say new alienware laptop's video card is all with OC suffix, meaning that is overclocking video card, but, I bought it home and test ,I found there was no overclocking,.So I ask customer service then customer reply company does not support overclocking if customer overclocking will not be in warranty If you need complete dialogue records, I can provide themI conclude that customer service admits that newer laptops and older laptops are using identical video cardsBut they added a bit of OC behind the same video card to show customer ,but it is as same as the one without OC,they just added OC.I feel that is cheating customer .And they do not support overclock (OC) ,why they sell a general video card with OC end?
Bought Dell laptop Inspiron on March 28, 2016, including Premium Service PlanHad problem with touhpad in beginning but thought I would try to work through itIn October I began to have more problems with touchpad and chargingCalled Dell service and after phone diagnosis agreed to have technician come out to replace charger and motherboardThis occurred on October 24, 2016.Two days later, screen went blankAgain called Dell and after more diagnosis, reluctantly agreed to send computer in to service depot after being promised day turnaroundTook days to get shipping box from Dell and by then was weekendShipped unit Monday, October Unit was received by Dell on November On November 3, I was told that because part (another motherboard) was not available there could be a further day delayLong story short, I was not provided regular updates after that via email or phone as I was promised and their repair status website also was not updatedIt is now November
I ordered an Alienware laptop from Dell on 12/11/as a gift for my spouseThe model I ordered was supposed to come with an nvidia 8GB graphics card, which I have order confirmations to proveUntil recently, I did not realize that I was sent an inferior model of the computer with an nvidia 6GB graphics card installedThis either occurred with the initial order fulfilment, or when I had to send the laptop in for warranty repair due to the motherboard failing within the first month of useI have notified Dell customer support of this and they are unwilling to rectify the situation as the device is now out of warrantyThis is not a warranty issue though, as I was sent the wrong product which is both inferior, and less expensive Additionally, I am not the only person this was done to within the same time frame of orderingPlease see additional reference links belowThese stories lead me to believe that Dell/Alienware knowingly shipped inferior components in order to
My computer is just over a year oldI have sent it off twice in a row now to the repair center & each time it has come back worse off then when I sent itThis last time it came back & half my keyboard doesn't workHow does that even pass inspection? I couldn't even register it unless I used the onscreen keyboardAfter hours of customer service agents I got assigned to [redacted] [redacted] He was reasonable at first & wanted me to at least see if I could use my onscreen keyboard & see if the rest of my computer was working okIt took me a week to get back to him due to work/SchoolHe wouldn't respond to any of my emails after weeks so I called himHe told me he had closed my case & that my not getting back to him was unacceptable behaviorAfter being rude & in my opinion a bully to Women he said as a one time courtesy he would schedule a tech to come out to my place & fix itLong story short I was in School & my Husband was at home for the apptbut
WorstWorstWorst customer service If you buy a computer and have regular warranty service, good luckAll of their customer service is routed through somewhere in India and they could give two flips about anything you need I've been given attitude, charged a service fee for just talking to someone, hung up on and been routed purposely in a circle so that I would hang up out of frustration There was one issue where I was lucky enough to have an agent in the Philipines who had to stay on the phone with me to call the jerks in Dell's India technical support team to get a refund on a serviceHe had to literally hand hold me through the experience to get it escalated to a managerWhen I tried to do it myself I got hung up on AwfulWhen I had an Apple computer, I knew that the customer service was in the US and probably in Cupertino, CAI could at least have a familiar conversation It put a very sour taste in my mouthI upgraded to Premier Plus Coverage with Dell but after my initial experience I wonder aloud what the value of such a premium really means If I could I would probably buy an apple again PS: This is my first PC in a decadeI had read about their XPSWonderful CPUTerrible service standing behind it PS2: I'm not some hateful right wing nutI'm super liberalThe experience has made me hate Indian based customer service
I made a purchase on DELL.com with order number [redacted] with two day shippingIt shows on their order page the mer***dise was in stock and would be shipped on 10/09/17, but the mer***dise was actually shipped on 10/10/which is a full day late, I confirmed with DELL Chat Support Agent that the product was to be delivered on 10/11/I have been constantly tracking the package for two days, and I see absolutely no signs of the package moving at allI returned to Dell Chat Support, and the agents "assured" me the package would be delivered on 10/11/It is now the end of the day on 10/11/17, and the tracking status still shows the package has not even moved a single bit at allAs of now I have not received the mer***dise as promisedNow I am very concerned if DELL actually shipped out my mer***dise, and that the agents were trying to deceive me into believing the mer***dise would arrive at allDELL still took away my money, and this constitutes fraud if I do not receive
New Dell Inspiron laptop overheated (in the EXTREME), battery melted down, completely crashed 9/14/losing my documents, failed to power up again/completely deadSent for unsuccessful repairs under warrantyDuring 2nd repair, Dell Repair Depo did new damage to the hardware ,rendering laptop unusable3rd 11/12/failed repair attempt by hr remote control session, followed by more weeks of emails and phone callsAs of 11/29/Dell is unable to follow through on their offer of a 4th repair attempt because necessary part is unavailable Loss of use starting June 2018, continuing with Sept complete laptop meltdown, now coupled with additional damage done by Dell itself during a negligent repair on Nov7, 2018, and still no resolution Advanced Resolution Group resolver Ms [redacted] going in circles and her misstatement of key facts unhelpful Requesting Revdex.com assistance with either NEW laptop replacement or full refund of purchase priceContinued communication with s
I purchased all in one computers from this company a couple of years agoRecently I had a message that my computers were eligible for a windows upgradeAfter the upgrade my entire system was failing because dell did not upgrade the drivers, specifically the video drivers for my systemMy system is a Vostro 360, with an iprocessor and 4gb ram, not some out of date computerSo now I am unable to do a system restore, and when asking well to send me the iso of my windows, that I paid for when I purchased the computer they are making me buy a discLong story short, the company now out sources their customer support to some 3rd world country, where people like Ahmed Singh, a supervisor that I had the unfortunate luck of dealing with last week provide terrible at customer serviceHe would rather cost the company future customers like myself, then help me get my computer back up and running so that I can continue to operate my businessTo say the least, I will no longer recommend dell to any one, and definitely switch to another manufacturer in the futureTo think a family owned, private company is this careless and greedy
When placing my order I received an error and that my order was not placedI reordered the computer, and in weeks I received computersIt was the holidays so I waited until after Christmas to call and return the unwanted computer In January I spoke with a chat agent and they issued the returnI was out of town and did mail back the items before I left The chat with Dell I was not told that there is a time frame that the items need to be returned- so I was in no hurryI have a copy of the chat to prove itThe only time restriction was that the label will expire in days, so I printed it right awayI have tried to chat with dell, and was on hold or hung up on once they asked it it was a purchase or return I have been on the phone and chat since am and its now 1:pm and my calls keep getting transferredI have asked to speak with a manager and then I have to go through the whole things over again I just want to speak with a managerIt should not be so difficul